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call center operator

Grand Millennium Al Wahda

<div>As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:<ul>
<li>
Professionally and warmly receive each Guest call, ensuring a friendly interaction.
</li><li>Foster effective communication with all relevant departments to ensure seamless service delivery.
</li><li>Address every query with politeness and courtesy, consistently exceeding Guest expectations.
</li><li>Greet Guests by name upon calling, adhering to the established standard.
</li><li>Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
</li><li>Cultivate awareness of Guest profiles through the Opera Guest profile system.
</li><li>Complete long-distance call vouchers and accurately record them on the traffic sheet.
</li><li>Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
</li><li>Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
</li><li>Take messages for Guests and Management in accordance with prescribed standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Telephone Operator

The Muse UAE Boutique Spa

Job Description: We are currently seeking a professional and customer-focused Call Center Agent with previous experience in the salon, beauty to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul>Requirements:<ul><li>Proven experience in a call center or receptionist role, preferably within the salon or beauty industry in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul>How to Apply:<ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul>Job Type: Full-time

Call Center Agent (with Salon Experience)

Aldhafra Resort, Vignette Collection, by IHG

<div>
 
 
 About Us
 
 
 
 
 
 
 
 
 
 
 Aldhafra Resort, a serene desert retreat, is nestled on the edge of the Rub&rsquo; al Khali, the world&rsquo;s largest uninterrupted sand desert, just a short distance from the heart of Abu Dhabi. Blending the natural beauty of the desert with warm hospitality, the resort offers a welcoming escape for families, couples, and adventure seekers alike. With comfortable accommodations, a variety of dining options, and engaging activities, Aldhafra Resort provides a relaxing and memorable experience in a truly unique setting.
 
 
 
 
 
 As part of Aldar Hospitality and brought to life by the vision of Aldar Group, Aldhafra Resort reflects a commitment to creating meaningful destinations. Thoughtfully designed with sustainability and cultural authenticity in mind, the resort embraces the charm of the desert while ensuring a comfortable and enjoyable stay for guests of all ages. With Aldar Hospitality&rsquo;s dedication to exceptional service, Aldhafra Resort is an ideal getaway for those looking to unwind, explore, and connect with nature.
 
 
 
 
 
 
 About the Job
 
 
 
 As a Guest Service Center Agent, you are responsible for handling every phone call with care to provide a professional and customer-focused response to our guests, ensuring that their stay will become a memorable experience
 
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 Excellent phone etiquette and skills -communication and listening
 </li>
 <li>
 Basic computer proficiency
 </li>
 <li>
 Preferably having experience in customer service role, minimum of 2 years
 </li>
 </ul>
 
 
 
 
 
 Shape Your Career with Aldhafra Resort
 
 
 
 Join the team at Aldhafra Resort, a welcoming, family-friendly destination in the heart of the desert. Be part of creating memorable experiences for our guests while growing your career in a warm and supportive environment.
 
 
 
 
 
 
 Aldhafra Resort by Aldar Hospitality is an equal opportunity employer.
 
 
 
 
 We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application and interview process, be considered for a range of critical job functions and receive other benefits and privileges of employment ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation.
 
 
 
 
 Your information will be treated confidentially.
 
 
 
 
</div>

Telephone Operator (Agent,Guest Service Center)

La Verde Property Management

Salary plus Commission/Bonus - Visa and Medical Insurance Must speak/write English Fluently, Proficient on Microsoft OfficeExperience in the same field is a mustClient Communication:Handle a high volume of calls while maintaining professionalism and effective communication.Provide accurate and up-to-date information about properties, rental rates, amenities, and market trends.Address client/owner inquiries and concerns promptly and professionally.Lead Management:Identify and qualify potential leads from various sources, including online inquiries, referrals, and marketing efforts.Initiate follow-up calls and emails to nurture leads and move them through the sales funnel.Property Promotion:Maintain a thorough understanding of the properties listed by the company.Effectively communicate the features, benefits, and unique selling points of each property to potential clients.Database Management:Update and maintain a well-organized customer database with accurate client information, communication history, and preferences.Document interactions, inquiries, and outcomes for future reference.Problem Resolution:Address client concerns, complaints, and questions with empathy and professionalism.Escalate complex issues to the appropriate departments for resolution.Performance Metrics:Meet or exceed individual and team performance targets, including call volume, lead conversion rates, and customer satisfaction scores.Regularly review personal and team metrics to identify areas for improvement.Market Knowledge:Stay informed about the latest real estate market trends, property values, and legal regulations in Abu Dhabi to provide accurate information to clients.Collaboration:Collaborate closely with sales agents, marketing teams, and other departments to ensure a seamless customer experience.Continuous Learning:Participate in training sessions to enhance product knowledge, communication skills, and call handling techniques.Key Performance Indicators (KPIs):Conversion Rate: The percentage of leads that are successfully converted into qualified prospects or clients.Call Quality and Customer Satisfaction: Measured through post-call surveys or feedback, indicating the level of customer satisfaction with the interaction.Average Handling Time: The average duration of each call, including time spent providing information, addressing inquiries, and completing necessary documentation.Lead Response Time: The speed at which leads are contacted after their initial inquiry. Faster response times often lead to higher conversion rates.Lead-to-Appointment Rate: The percentage of leads that are successfully converted into scheduled property tours or appointments.Sales Contribution: The amount of revenue generated from calls you handle, either directly through conversions or indirectly through referrals to sales agents.First Call Resolution Rate: The percentage of client issues or inquiries that are resolved during the initial call, without the need for further follow-up.Cross-Selling and Upselling: The success rate of promoting additional properties or services to clients during the call.Client Retention Rate: The percentage of clients who continue to engage with the company's services after their initial interaction with you.Accuracy of Information: The percentage of times accurate and up-to-date information is provided to clients during calls.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Call Center Agent - Female

Marriott International

<div>Additional Information 
Job Number25153401 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID/Call Center Agent

NAARI

Job Title: Tissue / Paper Machine OperatorLocation: Abu Dhabi Experience: 2&ndash;5 YearsJob Description:We are looking for a skilled Tissue / Paper Machine Operator to join our team in Abu Dhabi. The ideal candidate should have hands-on experience in handling jumbo rolls and operating tissue / paper converting machinery efficiently.Key Responsibilities:<ul><li>Operate, monitor, and maintain tissue/paper machines.</li><li>Handle and load jumbo rolls onto the machine safely.</li><li>Ensure smooth machine operations with minimal downtime.</li><li>Perform basic troubleshooting and adjustments during production.</li><li>Maintain quality standards as per company requirements.</li><li>Follow safety and operational guidelines.</li></ul>Requirements:<ul><li>2&ndash;8 years of relevant experience as a Tissue / Paper Machine Operator.</li><li>Proven experience in handling jumbo rolls.</li><li>Knowledge of machine setup, operation, and minor maintenance.</li><li>Ability to work in a fast-paced manufacturing environment.</li><li>Strong attention to detail and safety awareness.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Accommodation &amp; transport provided by company.</li><li>Medical insurance as per UAE labor law.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Current monthly salary</li><li>Expected monthly salary </li><li>Notice period </li><li>You have 1st Asst operator or 2nd Assistant operator experience:</li><li>Do you have experience in Paper/Tissue industry as Machine operator?</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Paper/Tissue Machine Operator

Job Title: Rewinder Operator (1st &amp; 2nd)Location: Abu Dhabi Experience: 2&ndash;5 YearsJob Description:We are seeking experienced Rewinder Operators (1st &amp; 2nd) to join our team in Abu Dhabi. Candidates should have prior experience in tissue/paper rewinding machines and handling jumbo rolls, ensuring smooth operations and high-quality output.Key Responsibilities:<ul><li>Operate and monitor the rewinder machine efficiently.</li><li>Handle and load jumbo rolls onto the rewinder.</li><li>Set machine parameters and ensure proper slitting and rewinding.</li><li>Assist in reel changes, splicing, and troubleshooting.</li><li>Maintain product quality as per specifications.</li><li>Work as part of a team (1st &amp; 2nd operators) to ensure smooth production.</li><li>Follow health, safety, and operational standards.</li></ul>Requirements:<ul><li>2&ndash;5 years of hands-on experience as a Rewinder Operator in the tissue/paper industry.</li><li>Practical knowledge of handling jumbo rolls.</li><li>Familiarity with rewinder setup, adjustments, and maintenance.</li><li>Ability to work in a fast-paced production environment.</li><li>Strong teamwork and problem-solving skills.</li></ul>Benefits:<ul><li>Attractive salary package.</li><li>Accommodation &amp; transport provided by company.</li><li>Medical insurance as per UAE labor law.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Current CTC</li><li>Expected CTC</li><li>Notice period</li><li>Which position you are applying for 1st operator or 2nd operator?</li><li>Do you have experience in Paper/Tissue industry as Winder operator?</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Tissue/Paper Rewinder Operator

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