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customer service officer Jobs in Abu Dhabi

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call center operator

OACIS Middle East LLC

Responsibilities: . Handle a high volume of inbound and outbound calls with unmatched professionalism, ensuring each customer interaction reflects our commitment to excellence.&middot; Tackle complex customer issues with speed and accuracy, ensuring first-call resolution and customer satisfaction.&middot; Communicate with customers via Telephone, email, online chat etc.&middot; Consistently meet and exceed stringent performance metrics, including call handling time, customer satisfaction scores, and resolution rates.&middot; Anticipate customer needs and proactively provide solutions, enhancing the overall customer experience.&middot; Actively seek opportunities for process improvements and contribute to team strategy sessions aimed at optimizing customer service delivery.&middot; Adhere strictly to company policies, procedures, and regulatory requirements while maintaining the highest standards of professionalism.Requirements &amp; Skills:&middot; Fluency in English and Arabic is a must.&middot; Minimum of 2 years in a high-volume call center or customer service environment, with a proven track record of exceeding performance targets.&middot; Exceptional verbal and written communication skills.&middot; Superior problem-solving abilities and critical thinking skills.&middot; Advanced proficiency in CRM software and other call center technologies.&middot; Professional certifications in customer service or call center operations.&middot; Ability to work in shifts.Qualifications and Experience:&middot; High school degree or equivalent.&middot; PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail.&middot; Knowledge of contact center and airline industry procedures and methodology.&middot; Excellent verbal and written communication skills.&middot; Ability to remain calm and composed in a fast-paced, high-pressure environment.&middot; Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.&middot; Familiarity with IVR systems.Job Type: Full-timePay: Up to AED3,500.00 per monthExperience:<ul><li>call center: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Expected Start Date: 15/11/2025

Call Center Agent ( Bilingual )

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

Al Taradi Properties LLC

Looking For Only Nationality : PhilippinesA real estate call center manages inbound and outbound calls for real estate activities, handling inquiries about buying, selling, and renting properties.Key functions and responsibilities<ul><li>Lead management: Making outbound calls to potential clients, following up on leads from marketing campaigns, and qualifying prospects.</li><li>Client support: Answering general inquiries about listings, services, and processes; handling issues and complaints; and providing information on financing and legal aspects.</li><li>Scheduling and coordination: Scheduling property viewings and appointments, and coordinating with real estate agents.</li><li>Data entry: Maintaining accurate client records, updating customer profiles, and entering data .</li><li>Market knowledge: Staying informed about market trends, available properties, and company policies to provide up-to-date information to callers.</li><li>Performance: Meeting or exceeding performance metrics like call handling time, conversion rates, and customer satisfaction scores.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthExperience:<ul><li>UAE: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Call Center / Call Agent - Only Female

Unique Homes Worldwide Properties

Key Responsibilities:<ul><li>Handle inbound and outbound calls related to property inquiries, listings, and client follow-ups.</li><li>Qualify leads based on budget, location preference, and property type.</li><li>Schedule appointments for property viewings with agents.</li><li>Update and manage the CRM system with accurate client details and follow-up actions.</li><li>Respond promptly to WhatsApp, email, and social media inquiries.</li><li>Coordinate with the sales and leasing team to ensure smooth client handling.</li><li>Maintain strong product knowledge of available listings and market updates.</li><li>Follow up with leads and provide excellent customer service to ensure conversion.</li><li>Prepare daily call and lead reports for management review.</li></ul>Job Type: Full-time

Call center agent-Real estate (Female-Arab)

Marriott International

<div>Additional Information 
Job Number25171198 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID/Call Center Agent - Arabic Speaker

BigData Technology Solutions

HVAC Operator (Chiller Operation) &ndash; Level 1Location: Abu DhabiContract: 12 MonthsWe are looking for a HVAC Operator (Chiller Operation) &ndash; Level 1 wo will be responsible for safe, reliable, and efficient operation and maintenance of data center cooling systems ensuring compliance with ASHRAE and Tier standards.Key Responsibilities<ul><li>Operate chillers, CPM, pumps, VRF, CRAC, FWC, RDHX.</li><li>Perform preventive, predictive, and corrective maintenance.</li><li>Maintain environmental SLAs.</li><li>Troubleshoot faults and maintain efficiency metrics.</li><li>Support commissioning and inspections.</li><li>Adhere to safety and PTW procedures.</li></ul>Service Level Agreement (SLA) Compliance<ul><li>Maintain SLA limits for temperature/humidity.</li><li>Respond to HVAC alarms within MTTR.</li><li>100% PM schedule compliance.</li><li>Maintain chiller plant efficiency within target.</li></ul>Job Type: ContractApplication Question(s):<ul><li>How much is your notice period to join?</li><li>What is your expected salary in AED?</li><li>How many years of work experience do you have as an HVAC O&amp;M (data center preferred)</li><li>Do you have hands on experience in chiller and cooling system?</li></ul>

HVAC Operator (Chiller Operation) – Level 1

Tecton Engineering & Construction LLC

Location: Abu Dhabi Job Type: Full-time License Required: Valid Heavy Vehicle Driving LicenseJob Description:We are currently seeking experienced and reliable Heavy Vehicle Drivers (Tipper,Hiyab,Mobile crane operator 50 ton,6 wheeler , Trailer truck to join our team. The ideal candidates will be responsible for transporting goods, materials, or passengers safely and efficiently while maintaining a high standard of vehicle care and compliance with all traffic regulations.Key Responsibilities:<ul><li>Operate light and or heavy vehicles such as trucks, or trailers as per assignment</li><li>Ensure safe and timely transportation of goods or passengers to designated locations</li><li>Conduct daily vehicle inspections and ensure the vehicle is in good working condition</li><li>Follow route and time schedules as planned</li><li>Load and unload cargo when required</li><li>Maintain accurate records of deliveries, mileage, fuel usage, and other logs</li><li>Comply with company policies, safety regulations, and traffic laws</li><li>Report any mechanical issues or accidents immediately</li></ul>Requirements:<ul><li>Valid driving license for light and or heavy vehicles</li><li>Excellent driving skills and knowledge of road safety regulations</li><li>Physically fit and able to handle long hours and heavy loads (for heavy vehicle drivers)</li><li>Good communication and interpersonal skills</li><li>Clean driving record</li><li>Basic knowledge of vehicle maintenance is a plus</li></ul>Valid UAE heavy vehicle license required<ul><li>Crane Operator - 2500+OT</li><li>Excavator operator - 2000+200+OT</li><li>JCB Operator - 1800 +200 +OT</li><li>Light Vechicle - 1500+OT</li><li>Trailer truck - 2200 +OT</li><li>Hiab trailer - 2500 + OT</li><li>Mobile Crane operator 50 ton -2500+OT</li></ul>Interested candidates send their CV and license copy in this below mentioned whatsapp number.Location: UAE Immediate joiners preferredContact: +971 561805708 (Whatsapp / call) Email: krishna@tecton.comJob Type: Full-timePay: AED1,800.00 - AED2,500.00 per month

Heavy Driver

Explore 252+ Call center operator in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.