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call center operator

Acacia Advanced Medical Center

<p>The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner. This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital&rsquo;s operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns.</li><li>Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions.</li><li>Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies.</li><li>Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems.</li><li>Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters.</li><li>Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries.</li><li>Collaborate with fellow call center staff to improve service quality and patient satisfaction.</li><li>Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,500.00 - AED5,500.00 per month</p><p>Work Location: In person</p>

Call Center Agent (Healthcare)

La Verde Property Management

<p>La Verde Property Management is looking for a motivated and customer-focused <b>Call Center Executive</b> to join our growing team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with property inquiries, scheduling viewings, and providing excellent customer service. You will act as the first point of contact for clients, ensuring all inquiries related to property rentals, sales, maintenance, and services are handled professionally and efficiently.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming and outgoing calls from clients and property owners.</li><li>Provide accurate information about available properties, services, and company offerings.</li><li>Schedule property viewings and follow up with potential clients.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with the sales, leasing, and property management teams.</li><li>Resolve customer inquiries and ensure high levels of customer satisfaction.</li><li>Follow up on leads and assist in generating new business opportunities.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a <b>call center or customer service role</b> (real estate experience is a plus).</li><li>Excellent <b>communication and interpersonal skills</b>.</li><li>Ability to handle multiple calls and work in a fast-paced environment.</li><li>Good computer skills and familiarity with CRM systems.</li><li>Fluency in <b>English</b> (Arabic is an advantage).</li><li>Positive attitude and strong problem-solving skills.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Work Location: In person</p>

Call Centre Agent

K.S. Healthcare Services, LLC

<p><b>Key Responsibilities</b></p><ul><li>Manage inbound and outbound calls professionally</li><li>Assist customers/patients with inquiries, appointments, and service requests</li><li>Provide accurate information and ensure positive customer experience</li><li>Maintain call logs and follow internal procedures</li></ul><p><b>Requirements</b></p><ul><li>Fluency in <b>Arabic &amp; English</b></li><li>Previous <b>healthcare or medical call centre experience</b> preferred</li><li>Strong communication and customer‑handling skills</li><li>Ability to work in a dynamic, fast‑paced environment</li><li>Must be based in Dubai or willing to relocate</li></ul><p><b>Benefits</b></p><ul><li>Company Visa</li><li>Medical Insurance</li><li>30 Days Paid Annual Leave</li><li>Trainning Support</li></ul><p>Experience:</p><ul><li>Sales: 2 years (Required)</li></ul><p>Language:</p><ul><li>Fluent Arabic (Required)</li></ul><p>Work Location: In person</p>

Call Center Representative (Arabic Speaker)

Uniquie Homes Worldwide Properties LLC

<ul><li>With at least 2-5 years experiences.</li><li>Answer calls and respond to emails</li><li>Handle customer inquiries both over the phone and by email</li><li>Research required information using available resources</li><li>Manage and resolve customer complaints</li><li>Provide customers with product and service information</li><li>Enter new customer information into system</li><li>Update existing customer information</li><li>Process orders, forms and applications</li><li>Identify and escalate priority issues</li><li>Route calls to appropriate resource</li><li>Follow up customer calls where necessary</li><li>Document all call information according to standard operating procedures</li><li>Complete call logs</li><li>Contact businesses or private individuals by phone</li><li>Maintain customer/potential customer data bases</li></ul><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Call Center Agent Female

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26061904<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

CID / Call Center Agent

Open Home Properties

<p>Job Description</p><p>Open Home Property is looking for a motivated and customer-focused Call Center Representative to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with inquiries, and providing excellent customer service in a professional manner.</p><p>Freshers who are eager to learn and build a career in customer service are highly encouraged to apply.</p><p>Key Responsibilities</p><ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to client inquiries and provide accurate information</li><li>Maintain and update customer records in the system</li><li>Follow up with clients regarding their requests and concerns</li><li>Coordinate with internal departments when required</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Maintain proper call logs and daily reports</li></ul><p>Requirements</p><ul><li>Excellent communication and interpersonal skills</li><li>Basic computer knowledge and typing skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Previous call center or customer service experience is an advantage</li><li>Freshers are welcome to apply</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li><li>Training and development support</li></ul><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Work Location: In person</p>

Call Center Representative

<div><div><div><p>JOB PURPOSE:</p>
</div><div><p>To assist Operators/Snr Operators/Technicians and other crew members in a wide range of activities within the casting Operations in a safe and efficient manner in order to provide quality products for EGA&rsquo;s customers.</p></div><br>
<p></p><div><p>KEY ACCOUNTABILITIES:</p>
</div><div><p>EHS</p>
</div><div><ul><li><p>Performs the tasks in a safe and efficient manner in compliance with the company&rsquo;s operating procedures and safety regulations.</p>
</li></ul></div><div><ul><li><p>100%complition of OH&amp;S awareness trainings.</p>
</li></ul></div><div><ul><li><p>Follow 3 &ldquo;R&rdquo; Policy&mdash;Reduce, Reuse &amp;Recycle.</p>
</li></ul></div><div><ul><li><p>Attend Safe start trainings as per schedule.</p>
</li></ul></div><div><ul><li><p>Strictly Follow wet weather procedure during rainy weather conditions for scrap handling.</p>
</li></ul></div><div><ul><li><p>Identifies unsafe acts/ Hazards in work area and inform supervisor for further action to achieve Zero LTI.</p>
</li></ul></div><div><ul><li><p>Always follow EGA Life Saving Rules. (9 Rules)</p><br>
</li></ul></div><p></p><div><p>Training and Skills Development</p>
</div><div><p>Employee must be competent in below given all training tasks before assigning in to shift.</p>
</div><div><p>He must be competent to perform all the tasks and functions of Utility Operator as expected after completion of below given training modules.</p>
</div><div><ul><li><p>CH/TRG.13.00. F03- General tasks &ndash; DC Casting/ DC Furnace (CH-1 &amp; 2)</p>
</li></ul></div><div><ul><li><p>CH/TRG.13.00. F04- General Tasks &ndash; Homo / Saw (CH-1 &amp; 2)</p>
</li></ul></div></div><div><div><ul><li><p>CH/TRG.13.00. F06- Overhead Pendant Crane&ndash;Billet Operation (CH-1, &amp; 2)</p>
</li></ul></div><div><ul><li><p>CH/TRG.13.00. F10- Forklift Tasks - DC Casting / DC Furnace (CH-1&amp;2)</p>
</li></ul></div><div><ul><li><p>CH/TRG.13.00. F11- Forklift Tasks &ndash; Homo/Saw (CH-1 &amp; 2).</p><br>
</li></ul></div><p></p><div><p>People Management</p>
</div><div><p>(Major Activities &amp;Key Result Areas)</p>
</div><div><ul><li><p>Works well within the team performing his role effectively.</p>
</li></ul></div><div><ul><li><p>Receive and carryout work instructions from operators in DC Furnace/DC Casting or Homo &amp;Sawing Operations, in conjunction with the daily production plan assigned by shift supervisor.</p>
</li></ul></div><div><ul><li><p>Preparation and arrangement of spares and tools&mdash;Kawool, Plug Cones &amp; Bars, Break launders, Tundish Launders, Sampling Moulds/Spoons.</p>
</li></ul></div><div><ul><li><p>Check &amp;Carry out Scrap segregation and arrangements at DC furnaces as per alloy requirements through SSM System.</p>
</li></ul></div><div><ul><li><p>Assists the operator in Arranging alloying elements.</p>
</li></ul></div><div><ul><li><p>Assists the operator in DC Stationary/Tilting Furnaces preparation.</p>
</li></ul></div><div><ul><li><p>Overhead crane operation-Hot metal Crucible handling and direct pouring through tundish launder/Pouring through tilt table operation.</p>
</li></ul></div><div><ul><li><p>Scrap Charging and Sampling as per requirement.</p>
</li></ul></div><div><ul><li><p>Carries out dross bins shifting to Dross press machines on time and arranging well prepared dross bins at furnaces with forklift.</p>
</li></ul></div><div><ul><li><p>Assist the operator/Team members in DC Casting Operations.</p>
</li></ul></div><div><ul><li><p>Casting Launders preparation.</p>
</li></ul></div><div><ul><li><p>Furnace spout preparation.</p>
</li></ul></div><div><ul><li><p>Spares and tools arrangement and preparation. (Filters, Wind socks, Mould cleaners, Skimmer tools, Sampling moulds/spoons)</p>
</li></ul></div><div><ul><li><p>Degasser unit preparation (Before and after casting).</p>
</li></ul></div></div><div><div><ul><li><p>Assists the team in Cast start and cast end.</p>
</li></ul></div><div><ul><li><p>Shifting of drain metal bins, used filter/windsock hoppers and arranging empty one.</p>
</li></ul></div><div><ul><li><p>Assists in Sow Casting section for crucible pouring, skimming, stripping and sow preparation.</p>
</li></ul></div><div><ul><li><p>Assist the operator/Snr Operator in Sawing operations. (Finishing section)</p>
</li></ul></div><div><ul><li><p>Scrap hoppers shifting to furnace area with SSM Tickets creation and empty hoppers arrangement.</p>
</li></ul></div><div><ul><li><p>Labelling and marking on the billet bundles</p>
</li></ul></div><div><ul><li><p>Assist in Loading of jumbo strapping coil at Billet Saws.</p>
</li></ul></div><div><ul><li><p>Pneumatic Banding operations.</p>
</li></ul></div><div><ul><li><p>Scrap bundles shifting with SSM Tickets.</p>
</li></ul></div><div><ul><li><p>Forklift operation in finishing section for bundles lifting &amp; scrap hoppers changing.</p>
</li></ul></div><div><ul><li><p>Finish goods bundles oil cleaning and rework.</p>
</li></ul></div><div><ul><li><p>Reallocation bundles/Dark colour bundles washing.</p>
</li></ul></div><div><ul><li><p>Wood runners off loading and runner&rsquo;s area arrangement.</p><br>
</li></ul></div><p></p><div><p>Machine</p>
</div><div><ul><li><p>Assists in carrying out the tasks delegated to him by operators as per his training completion in production areas.</p>
</li></ul></div><div><ul><li><p>Keep the working area and equipment clean and tidy to ensure a high standard of safety and housekeeping.</p><br>
</li></ul></div><p></p><div><p>Production</p>
</div><div><ul><li><p>Contributes in achieving shift&rsquo;s production target in terms of both quality and quantity as directed by department supervisor or his designate.</p>
</li></ul></div></div><div><div><p>Standard</p>
</div><div><ul><li><p>Follow the casting operations, metallurgical and safety procedures as per EGA Quality Management system and as per the requirements of International standards &ndash; IATF 16949&mdash;2016 &amp; ISO/IEC 17025:2017, ISO 45001 and OHSAD 18001 and Environmental Management Systems as directed by department supervisor or his designate.</p><br>
</li></ul></div><p></p><div><p>Miscellaneous</p>
</div><div><ul><li><p>Actively participate in Suggestion scheme.</p>
</li></ul></div><div><ul><li><p>Hazards Identification/Reporting as per target</p>
</li></ul></div><div><ul><li><p>Keeps work area and equipment neat and clean, maintain 5S always.</p>
</li></ul></div><div><ul><li><p>He must be physically fit and prepared to work in shift duties. (8 hrs/12 hrs)</p><br>
</li></ul></div><p></p><div><p>QUALIFICATIONS &amp; SKILLS:</p>
</div><div><p>Minimum Qualifications:</p>
</div><div><ul><li><p>Minimum of 12th grade High School Certificate.</p>
</li></ul></div><div><ul><li><p>UAE Nationals: minimum 8 class &amp; Successful completion of PEC Smelter training programme</p><br>
</li></ul></div><p></p><div><p>Minimum Experience:</p>
</div><div><ul><li><p>One year of experience in heavy industry is preferable.</p><br>
</li></ul></div><p></p><div><p>Skills:</p>
</div><div><ul><li><p>Completion of the following in-house courses:</p>
</li></ul></div></div><div><div><ul><li><p>Respiratory,</p>
</li></ul></div><div><ul><li><p>Aluminium Water Explosions and Electrical hazards.</p>
</li></ul></div><div><ul><li><p>Good team player.</p>
</li></ul></div><div><ul><li><p>Well Familiar with Waste Management system.</p>
</li></ul></div><div><ul><li><p>Familiar with Cast house Emergency procedures.</p>
</li></ul></div><div><ul><li><p>Ability to speak and write in English</p>
</li></ul></div><div><ul><li><p>Hazards Identification/Reporting course.</p>
</li></ul></div><div><ul><li><p>Must be well familiar with Basic OHS courses.</p>
</li></ul></div><div><ul><li><p>Possession of Forklift-8A-category Driving License.</p></li></ul></div></div></div>

Utility Operator - Casting Operations

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