customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

call center representative (night shift) Jobs in Karachi

call center representative (night shift)

content writer (night shift) Jobs in Karachi

content writer (night shift)

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

call center representative night shift

Minerva Research Solutions

<div>
 
 Location:
 
 Karachi (On-site)
 
 
 
 Department:
 
 Patient Experience &amp; Support
 
 
 
 Employment Type:
 
 Full-Time | Night Shift
 
 
 
 Who We Are
 
 
 
 Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
 
 
 Our portfolio spans
 
 Data Operations, Patient Recruitment, and Regulatory Services
 
 , enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by
 
 FDA
 
 and
 
 ICH-GCP
 
 standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
 
 
 We are expanding our Customer Experience function and seeking a
 
 customer-centric, articulate, and resilient professional
 
 to join our high-performance team.
 
 
 
 Role Summary
 
 
 
 As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy
 </li>
 <li>
 Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support
 </li>
 <li>
 Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards
 </li>
 <li>
 Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP)
 </li>
 <li>
 Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity
 </li>
 <li>
 Maintain complete and compliant CRM documentation of all customer interactions
 </li>
 <li>
 Identify service gaps and escalate complex situations to the relevant teams for swift resolution
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (or equivalent)
 </li>
 <li>
 Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)
 </li>
 <li>
 Minimum 1 year of international customer support experience (contact center, BPO, or shared services)
 </li>
 <li>
 Experience in healthcare, life sciences, or clinical research is a plus but not mandatory
 </li>
 <li>
 Strong analytical thinking, emotional intelligence, and client-service orientation
 </li>
 <li>
 Ability to perform in a target-driven, high-volume, and fast-paced environment
 </li>
 <li>
 Proficiency in customer service platforms/CRM tools and MS Office applications
 </li>
 <li>
 Willingness to work night shifts and adjust to evolving business needs
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Gain At Minerva
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based rewards
 </li>
 <li>
 Comprehensive medical insurance
 </li>
 <li>
 EOBI retirement benefits
 </li>
 <li>
 Structured Learning &amp; Development pathways, including certifications and career mobility
 </li>
 <li>
 Paid annual, medical, and casual leave
 </li>
 <li>
 Mental well-being and employee support programs
 </li>
 <li>
 Inclusive, collaborative, and growth-driven work culture
 </li>
 <li>
 Internal recognition &amp; employee engagement initiatives
 </li>
 <li>
 Modern digital tools and a technology-forward workplace
 </li>
 <li>
 Transportation facility for female staff &amp; conveyance allowance for male staff
 </li>
 <li>
 Night shift allowance
 </li>
 <li>
 Family-supportive policies, including parental leave
 </li>
 <li>
 Opportunities to contribute to community and social impact programs
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 
 Monday &ndash; Friday
 
 
 
 🕒
 
 7:00 PM &ndash; 3:00 AM (On-site)
 
 
 
 
 Diversity, Equity &amp; Inclusion
 
 
 
 Minerva Research Solutions is an
 
 Equal Opportunity Employer
 
 . We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
 
 
 Powered by JazzHR
 
 
 ce63AJfEKs
</div>

Call Center Representative (Night Shift)

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
ce63AJfEKs</div>

Tawakkal Plastic

Mindwave Software House &mdash; Cold Caller &amp; Junior Sales Representative (Night Shift)Location: Tariq Road (Onsite) Shift: 09:00 PM &ndash; 06:00 AM (Night Shift) Employment Type: Full-time (Freshers Welcome) Salary / Package: Competitive &mdash; Up to PKR 300,000/month for experienced candidates; final package depends on experience.About UsMindwave Software House provides web development, mobile app development, and social media marketing (SMM) services to international clients. We are expanding our sales team and are seeking confident, motivated Cold Callers and Junior Sales Representatives to join our night-shift operations.Role OverviewAs part of our sales department, you will contact potential international clients, confidently present our services, and manage follow-ups to convert leads into opportunities.Key ResponsibilitiesCold Caller<ul><li>Make high-volume outbound calls to prospective international clients.</li><li>Present Mindwave&rsquo;s services (Web, App, SMM) confidently and persuasively.</li><li>Maintain accurate call logs and update CRM/client records.</li><li>Build rapport quickly and schedule follow-ups or demos.</li><li>Meet daily/weekly call activity and conversion targets.</li></ul>Junior Sales Representative<ul><li>Meet assigned sales and revenue targets.</li><li>Communicate service offerings professionally and effectively.</li><li>Manage leads, conduct follow-ups, and close potential deals.</li><li>Keep client records updated and maintain consistent pipeline communication.</li></ul>Requirements<ul><li>Fresh graduates and students are encouraged to apply.</li><li>Experienced candidates are preferred for higher packages.</li><li>Strong verbal and written English with a professional phone manner.</li><li>Target-driven, persistent, and consistent in follow-ups.</li><li>Comfortable working the night shift (09:00 PM &ndash; 06:00 AM).</li><li>Knowledge of selling digital services (Web/App/SMM) is a plus for experienced applicants.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives (up to PKR 300,000/month for experienced hires).</li><li>Onsite work environment with a supportive and collaborative sales team.</li><li>Opportunities for growth in international sales and increased commissions.</li></ul>How to ApplySend your CV via: Email: hr@mindwave.com.pk WhatsApp: +92 333 8670681Job Type: Full-timePay: Rs50,000.00 - Rs300,000.00 per monthWork Location: In person

Cold Caller & Junior Sales Representative

BRIGHT SOLUTIONS

About the RoleJob Title: International Campaign Sales Agent Company: Bright Solutions Location: Karachi (On-site) Shift: Night Shift (8:00 PM &ndash; 4:00 AM) Salary Range: PKR 45,000 &ndash; 85,000 (Based on Performance)Job Overview: We are looking for dynamic, confident, and highly motivated Experienced International Campaign Sales Agents to join our outbound sales team. The ideal candidate must have strong communication skills, a positive attitude, and a passion for achieving sales targets in a fast-paced environment.Key Responsibilities:<ul><li>Make outbound calls to international customers for sales campaigns</li><li>Identify customer needs and present suitable product/service solutions</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain professionalism and excellent customer handling standards</li><li>Follow scripts, guidelines, and compliance requirements</li><li>Maintain accurate call logs and sales records</li></ul>Requirements:<ul><li>Excellent English communication skills (written &amp; verbal)</li><li>Prior call center or outbound sales experience is a plus</li><li>Strong negotiation and persuasion skills</li><li>Ability to work the night shift permanently</li><li>Target-oriented mindset with a positive attitude</li><li>Basic computer and typing skills</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Professional training and continuous career development</li><li>Friendly work environment</li><li>Opportunities for growth within the company</li></ul>Working hrs<ul><li>7 Pm evening to 4 Am mid night Mondy to Friday.</li><li>Pick &amp; Drop available for Female staff from near by radius.</li><li>Training will be provided</li></ul>Key Responsibilities<ul><li>Conduct outbound cold calls and follow-ups with prospective clients</li><li>Communicate effectively via phone, email, and text to promote services</li><li>Generate and manage leads in a structured database</li><li>Work towards individual and team performance targets</li></ul>Requirements<ul><li>Strong English communication skills (verbal &amp; written)</li><li>Confident, professional, and results-oriented approach</li><li>Prior call center or sales experience preferred</li><li>Basic computer proficiency (MS Office, CRM, Email)</li></ul>Job Types: Full-time, FresherPay: Rs45,000.00 - Rs85,000.00 per monthWork Location: In person

Sales Agent for International Campaign

XauZit (Pvt) Ltd

We are looking for a motivated International Sales Executive to join our growing team. The ideal candidate should have a call-center or calling background and must be fluent in English with strong communication skills.Responsibilities:-Handle international sales calls and follow-ups. -Generate and close leads. -Maintain strong relationships with global clients. -Achieve monthly sales targets. -Prepare and share daily/weekly sales reports.Recruitments:-Call-center / tele-sales background preferred. -1&ndash;2 years of experience in international sales. -Excellent English (spoken &amp; written). -Confident communication and negotiation skills. -Ability to work under targets and deadlines. -Comfortable working Night Shift.Location: Karachi (On-site)To Apply: Send your CV to ehtishamaziz.cis01@gmail.comJob Type: Full-timeWork Location: In person

International Sales Executive

Role Type: In-person (Night Shift) Only.Job Type: Full-timeRequired Skills:Strong fluency in English verbal and written communication skillsWillingness to learn and perform in a demanding environmentNice to Have:Previous experience in hiring for technical/IT roles such as Programmer, Developer, Analyst, BA, QA, PM, DBA, DevOps Engineer etc. will be a strong assetEducation:Bachelor's or Master's from Highly reputable institutionResponsibilities and Duties:Perform searches for qualified IT/Technical candidates according to relevant job criteria, using job databases and internet recruiting resourcesLeverage various job portals e.g. Monster, Career Builder, Indeed, LinkedIn etc.Engage with potential candidates as per client requirement, including skills, education, experience and competencyConduct phone screening to assess candidate competenceRelevant Experience:Phone interview/screeningTechnical Recruitment/call centerLanguage: Fluent EnglishShift availability: Night ShiftNOTE: Fresh graduates with no experience could also apply. However, prior experience is an asset.Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Why are you interested in this role and what is your relevant experience?</li><li>How will you contribute to this in-person Night Shift role based on your previous experience?</li><li>Which year you completed you graduation? How many years of post graduation experience you have?</li><li>Are you currently working? if yes, What is the reason for change?</li><li>What is your salary expectation?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>technical recruitment: 3 years (Required)</li></ul>Work Location: In person

Technical Recruitment - Night Shift - Karachi - Inperson

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

Explore 611+ Call center representative night shift in Karachi this November. Find roles across top companies and apply now to boost your career.

611 call center representative night shift jobs IN Karachi

Call Center Representative (Night Shift)

Call Center Representative (Night Shift)

Cold Caller & Junior Sales Representative

Sales Agent for International Campaign

International Sales Executive

Technical Recruitment - Night Shift - Karachi - Inperson

Customer Support Agent