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call center representative uae account

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Call Center Representative - UAE Account

51Talk

<div>
 
 💼
 
 Telesales Representative (Course Consultant)
 
 
 
 
 
 
 🚀
 
 What You'll Do:
 
 
 
 
 
 
 📞 Make
 
 outbound calls
 
 to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand
 
 customer needs
 
 , recommend suitable solutions, and
 
 close sales effectively
 
 .
 
 
 💬 Respond to inquiries
 
 clearly and professionally
 
 , turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads,
 
 build strong relationships
 
 , and maintain accurate records in the
 
 CRM system
 
 .
 
 
 💪 Handle
 
 objections with confidence
 
 , provide clear product information, and ensure a
 
 smooth sales process
 
 .
 
 
 🏆 Consistently
 
 achieve or exceed
 
 sales targets and KPIs.
 
 
 
 
 
 ----
 
 
 
 
 
 ✅
 
 Requirements:
 
 
 
 
 
 
 📈 Minimum of
 
 1 year of experience
 
 in sales (telesales, call center, or education industry preferred).
 
 
 🗣️
 
 Strong English communication skills
 
 (B2 level or above).
 
 
 🔥
 
 Target-driven mindset
 
 with the ability to consistently meet and exceed goals.
 
 
 
 
 
 ----
 
 
 
 
 
 📍
 
 Work Schedule &amp; Location:
 
 
 
 
 
 
 📌
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 📌Working Hours in Ramadan:- 12pm - 4pm *Onsite*- 9pm - 12 AM *From Home*
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 ----
 
 
 
 
 
 📩
 
 Apply Now!
 
 
 
 
 
 
 📧 Send your
 
 resume
 
 to: rahafmo@51talk.com
 
 
 💬 Or reach out via
 
 WhatsApp:
 
 
 01228006460
 
 
</div>

Telesales Representative

FlairsTech

<div>
 
 
 About the Role
 
 
 
 We are looking for a customer-focused and detail-oriented
 
 eCommerce Customer Advisor
 
 to support our online retail account. The ideal candidate will provide exceptional customer service in English, assisting customers with orders, payments, returns, and general inquiries while ensuring a seamless shopping experience.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries via phone, email, and chat in fluent English.
 </li>
 <li>
 Assist customers with order tracking, returns, exchanges, and refunds.
 </li>
 <li>
 Resolve issues related to payments, deliveries, and account access.
 </li>
 <li>
 Provide accurate product information and policy guidance.
 </li>
 <li>
 Escalate complex cases when necessary.
 </li>
 <li>
 Maintain accurate records in CRM systems.
 </li>
 <li>
 Meet KPIs, SLAs, and quality standards.
 </li>
 <li>
 Deliver a positive and professional customer experience.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 
 Fluent English speaker
 
 (spoken and written).
 </li>
 <li>
 Previous experience in customer service or call center roles (eCommerce experience is a plus).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to multitask and navigate multiple systems.
 </li>
 <li>
 Customer-oriented mindset with strong empathy skills.
 </li>
 <li>
 Flexibility to work shifts, weekends, or holidays if required.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience supporting online retail or marketplace platforms.
 </li>
 <li>
 Familiarity with CRM tools and ticketing systems.
 </li>
 <li>
 Strong typing and written communication skills.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and benefits.
 </li>
 <li>
 Paid training and continuous development.
 </li>
 <li>
 Career growth opportunities within customer experience roles.
 </li>
 <li>
 Supportive and dynamic work environment.
 </li>
 </ul>
 
 
</div>

eCommerce Support Specialist

Beyond Menu

<div>
 
 
 About Beyond Menu
 
 
 
 BeyondMenu helps 15,000 independent restaurants win with digital hospitality &mdash; SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We&rsquo;re a leading revenue partner for independent restaurants in the US.
 
 
 
 
 
 We&rsquo;re profitable, growing fast, and building a world-class sales team in Cairo.
 
 
 
 
 
 
 Why This Role
 
 
 
 
 Earn in US dollars.
 
 &nbsp;$1,100/month guaranteed from day one during training &mdash; and it only goes up from there. Our ramped reps earn $1,500&hellip; $2,000&hellip; $2,500&hellip; $3,000 and beyond. Commissions are uncapped. That&rsquo;s 10x the national average salary, in a currency that holds its value.
 
 
 
 
 
 
 Work from home.
 
 &nbsp;No commute, no office politics. You, your headset, and your numbers.
 
 
 
 
 
 
 Built for students and recent grads.
 
 &nbsp;Our shift aligns with US Eastern business hours &mdash; typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs &mdash; which means you can attend university during the day and build a real career in the evening. No prior sales experience required &mdash; we provide comprehensive training. What we&rsquo;re looking for is fluent English, competitive drive, and the discipline to show up every day.
 
 
 
 
 
 
 Already have sales experience?
 
 &nbsp;Even better. Experienced BDRs and SDRs ramp faster and earn more. If you&rsquo;ve carried a target at Raya, Xceed, Teleperformance, or any outbound operation, you know the game &mdash; we just pay better.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll call American restaurant owners, create urgency around BeyondMenu&rsquo;s platform, and book qualified meetings for our Account Executives. This is high-volume cold outbound &mdash; 150&ndash;300 calls per day, most ending in rejection, some ending in wins that pay your commission.
 
 
 
 
 
 This is a phone-first role. You&rsquo;ll prospect, cold call, handle objections, control conversations, and earn decision-maker attention &mdash; daily.
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Cold call restaurant owners across the US to generate qualified meetings for Account Executives
 </li>
 <li>
 Run high-volume outbound prospecting &mdash; calls, follow-ups, tasks
 </li>
 <li>
 Position value quickly and confidently in fast-paced conversations
 </li>
 <li>
 Handle objections and earn commitment from busy decision-makers
 </li>
 <li>
 Maintain clean activity, notes, and outcomes in Salesforce
 </li>
 <li>
 Hit daily execution standards for dials, talk time, connects, and meetings set
 </li>
 <li>
 Improve continuously through structured call coaching, QA, and performance feedback
 </li>
 </ul>
 
 
 
 
 
 Who Thrives Here
 
 
 <ul>
 <li>
 You&rsquo;re competitive &mdash; you want a leaderboard and you want to be at the top of it
 </li>
 <li>
 You&rsquo;re comfortable with rejection and pressure &mdash; it fuels you, it doesn&rsquo;t drain you
 </li>
 <li>
 You want to build real sales skill: objection handling, control, closing for next steps
 </li>
 <li>
 You track your numbers and take pride in performance
 </li>
 <li>
 You bring energy, urgency, and coachability every shift
 </li>
 <li>
 You want a clear path to Account Executive or Team Lead &mdash; top performers have been promoted within 6 months
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 <ul>
 <li>
 SDR/BDR experience OR high-drive entry-level talent &mdash; both welcome
 </li>
 <li>
 Experience in outbound, call-center, SMB, or high-velocity sales is a plus
 </li>
 <li>
 Restaurant, hospitality, or local business exposure is helpful &mdash; not required
 </li>
 <li>
 Currently enrolled university students are encouraged to apply
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 $750 USD/month base + uncapped commission&nbsp;&mdash;&nbsp;$1,100/month guaranteed during training.
 
 &nbsp;After training,&nbsp;baseline expectation is
 
 $1,500/month
 
 , but top performers earn more than $3,000/month
 </li>
 <li>
 
 Paid in US dollars
 
 &nbsp;&mdash; deposited monthly, currency-protected
 </li>
 <li>
 
 Fully remote
 
 &nbsp;&mdash; work from anywhere in Cairo
 </li>
 <li>
 
 Comprehensive sales training
 
 &nbsp;&mdash; structured daily call coaching, live QA, real-time scorecards and performance feedback
 </li>
 <li>
 
 Career progression
 
 &nbsp;&mdash; fast track to Account Executive or Team Lead roles for top performers
 </li>
 <li>
 
 Compatible with university schedules
 
 &nbsp;&mdash; US Eastern business hours (typically 3:00 PM &ndash; 12:00 AM Cairo time, with flexibility to shift schedules later depending on business needs) lets you study during the day and earn at night
 </li>
 </ul>
 
 
 
 
 
 $1,100 - $3,000 a month
 
 
 
 $750 USD/month base salary + uncapped performance commission.&nbsp;During your training ramp period, you receive a guaranteed supplemental commission on top of your base &mdash; meaning you earn at least $1,100 USD/month&nbsp;from day one, even before you close your first deal. After training,&nbsp;the baseline expectation is $1,500/month, but top performers earn more than $3,000/month.&nbsp;Commissions are uncapped. All compensation is paid in US dollars.
 
 
 
 
 
 Ready to earn in dollars and build a real sales career?
 
 Apply now
 
 &mdash; we&rsquo;re hiring on a rolling basis and moving fast. Current university students are encouraged to apply.
 
</div>

Sales Representative — Remote, USD Pay, US Eastern Hours

Raya CX

<div>
 Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to delivering exceptional service and driving positive results for our clients. Position Overview: We are seeking a highly motivated and experienced Call Center Team Leader to join our growing team. The ideal candidate will have a strong background in banking and customer service, with proven leadership skills and a passion for delivering exceptional customer experiences. Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of call center agents to achieve performance targets and deliver high-quality service to customers
 </li>
 <li>
 Monitor and evaluate team performance, providing coaching and feedback as needed to improve performance and achieve goals
 </li>
 <li>
 Develop and implement training programs to ensure team members are equipped with the necessary skills and knowledge to provide excellent customer service
 </li>
 <li>
 Handle escalated customer inquiries and complaints in a timely and professional manner
 </li>
 <li>
 Collaborate with other departments to identify and implement process improvements to enhance the customer experience
 </li>
 <li>
 Prepare and analyze reports on team performance and make recommendations for improvement
 </li>
 <li>
 Stay updated on industry trends and best practices in order to continuously improve the team's performance and processes Qualifications:
 </li>
 <li>
 Bachelor's degree in business, finance, or a related field
 </li>
 <li>
 Minimum of 3 years of experience in a call center environment, preferably in the banking industry
 </li>
 <li>
 Proven experience in a leadership or supervisory role
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure in a fast-paced environment
 </li>
 <li>
 Proficient in Microsoft Office and call center software
 </li>
 <li>
 Fluent in English and Arabic We Offer:
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career growth and development
 </li>
 <li>
 Dynamic and collaborative work environment
 </li>
 <li>
 Training and support to help you succeed in your role If you are a driven and customer-focused individual with a background in banking and leadership, we want to hear from you! Join our team at RayaCX and be a part of our mission to revolutionize customer experience in the banking industry.
 
 </li>
 </ul>
</div>

Call Center Team leader (banking )

Innovative Work Solutions

<div>
 <ul>
 <li>
 
 About US:
 
 </li>
 </ul>
 
 Innovative Work Solutions is a leading provider of professional outsourcing services, dedicated to empowering businesses with smart, flexible, and scalable solutions. We specialize in delivering seamless customer experiences across diverse industries, supported by a visionary team and cutting-edge technology. Our client-centric approach and commitment to innovation make us the trusted partner for organizations seeking unparalleled call center and customer engagement services. At Innovative Work Solutions, we redefine flexibility, professionalism, and excellence in every interaction&mdash;driving success for our clients worldwide.
 
 
 
 
 
 
 Job Title : Customer Service Representitive
 
 
 <ul>
 <li>
 
 Working Conditions
 
 </li>
 </ul>
 
 Full-Time , Onsite
 
 
 5 Working Days with 2 fixed Days off
 
 
 Location: El Nozha , Cairo
 
 
 
 
 <ul>
 <li>
 
 Shift Time: Night Shifts ( 4pm to 1am or 6pm to 3am )
 
 </li>
 </ul>
 
 
 Transportation "Back Home" is provided ( Check the Benefits section at the End For Further Details )
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
 </li>
 </ul>
 
 We are seeking a Customer Service Representative (C1) to join our team in a full-time, on-site position based in Cairo, Egypt. In this role, you will manage customer inquiries, provide accurate information and timely support, and ensure a positive customer experience. You will serve as a key liaison between the company and its clients, maintaining a high standard of professionalism in every interaction. This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering exceptional service.
 
 
 
 
 <ul>
 <li>
 
 Key Responsibilities
 
 </li>
 </ul>
 
 -Handle inbound and outbound customer communications
 
 
 -Provide accurate information, support, and effective solutions
 
 
 -Resolve customer issues promptly while ensuring satisfaction
 
 
 -Maintain detailed and organized records of customer interactions
 
 
 -Collaborate with internal teams to enhance the overall customer experience
 
 
 -Uphold company standards of professionalism and service excellence
 
 
 
 
 <ul>
 <li>
 
 Qualifications Required
 
 </li>
 </ul>
 
 -Strong skills in Customer Service, Customer Support, and Customer Experience
 
 
 -Proven ability to maintain and improve customer satisfaction
 
 
 -Excellent communication and interpersonal abilities
 
 
 -Strong problem-solving skills with high attention to detail
 
 
 -Proficiency with customer service software and digital tools
 
 
 -Ability to perform in a fast-paced, team-oriented environment
 
 
 -Previous customer service experience is an advantage
 
 
 -Bachelor&rsquo;s degree or equivalent in a related field is preferred
 
 
 
 
 <ul>
 <li>
 
 Benefits
 
 </li>
 </ul>
 
 
 -Competitive Net Salary
 
 
 
 
 -Rotational Shift Allowance
 
 
 
 
 -Social &amp; Medical Insurance
 
 
 
 
 -Transportation Provided ( Door to Door for Females )
 
 
 
 
 -Exposure to a US Medical System Based
 
 
 
 
 -Carrer Growth With Evident opportunities to procced
 
 
 
 
 
 
 
 Do You Want To Join Our Team ?
 
 
 
 
 Apply Right Away! using your CV through this job post or Send it via DM to the job poster .
 
 
</div>

Care Support Communication Rep ( C1 English )

Concentrix

<div>
 The Consultant, CX Operations Insights will be instrumental in analyzing call center performance and customer satisfaction data to drive operational improvements. Reporting to the Senior Analytics Manager, you will evaluate processes impacting customer satisfaction scores and design projects to enhance these metrics. Your expertise will be vital in interpreting trends, identifying root causes, and supporting performance improvement initiatives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor customer satisfaction and key operational metrics to identify performance trends.
 </li>
 <li>
 Prepare and present monthly management reports summarizing findings.
 </li>
 <li>
 Analyze qualitative and quantitative data using tools like Microsoft Pivot tables and crosstabs.
 </li>
 <li>
 Collaborate with statisticians on main driver analyses and correlations between customer satisfaction and operational metrics.
 </li>
 <li>
 Lead cause analyses to uncover performance gaps through observations and interviews.
 </li>
 <li>
 Organize action planning sessions with Call Center Operations and partners.
 </li>
 <li>
 Develop recommendations for operational adjustments and assist in testing new processes.
 </li>
 <li>
 Work closely with operational units to implement action plans effectively.
 </li>
 <li>
 Produce regular project updates and track progress against action plans.
 </li>
 <li>
 Document insights, proposals, and outcomes for internal and client reviews.
 </li>
 <li>
 Engage with external clients to present findings and propose solutions.
 </li>
 <li>
 Identify potential issues impacting analysis and collaborate on contingency planning.
 </li>
 <li>
 Contribute to decisions on analytical design and deliverable timelines.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Analytics, Statistics, or a related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 3-5 years of experience in data analysis or performance improvement, preferably in a call center environment.
 </li>
 <li>
 Proficiency in data analysis tools (e.g., Microsoft Excel, Pivot tables).
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data sets.
 </li>
 <li>
 Excellent verbal and written communication skills for diverse audiences.
 </li>
 <li>
 Proven ability to collaborate with cross-functional teams and external clients.
 </li>
 <li>
 Strong problem-solving skills with a proactive approach.
 </li>
 <li>
 Experience in project management, ensuring timely delivery of results.
 
 
 </li>
 </ul>
 
 Join our team and contribute to enhancing customer experience through data-driven insights and operational excellence!
 
</div>

Consultant Global Analytic Insights

Explore 237+ Call center representative uae account in Cairo this March. Find roles across top companies and apply now to boost your career.