case manager, registered nurse - fully remote

customer service representative – full-time

associate director - digital legal office - service manager

1st shift biobank technician i (630am-3pm, mon-fri)

call center service advocate i - remote Jobs in Indianapolis

call center service advocate i - remote

case manager, registered nurse - fully remote Jobs in Indianapolis

customer service associate Jobs in Indianapolis

customer service associate

customer service representative Jobs in Indianapolis

customer service representative

customer service representative – full-time Jobs in Indianapolis

call center service advocate i remote

Oak Street Health, part of CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Company:</b> Oak Street Health</p><p></p><p><b>
Title:</b> Contact Center Service Advocate I</p><p></p><p><b>
Location:</b> Remote</p><p></p><p><b>
Role Description:</b><br>
<br>
The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.</p><p><b><br>
Core Responsibilities:</b></p><ul><li><b>
Appointment Scheduling:</b> Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.</li><li><b>
Customer Interaction:</b> Provide courteous and professional service to patients, addressing their inquiries and concerns.</li><li><b>
Data Entry:</b> Accurately enter patient information and appointment details into the scheduling system.</li><li><b>
Communication:</b> Communicate appointment details and any necessary instructions to patients clearly and effectively.</li><li><b>
Problem Resolution:</b> Address and resolve any scheduling conflicts or issues promptly.</li><li><b>
Collaboration:</b> Work closely with medical staff and other departments to ensure smooth scheduling operations.</li><li><b>
Follow-Up:</b> Conduct follow-up calls to confirm appointments and provide reminders to patients.</li><li><b>
Documentation:</b> Maintain accurate records of all interactions and transactions with patients.</li><li>
Other duties or special projects as assigned.</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li><b>
Environment:</b> Remote office setting with a focus on phone-based interactions.</li><li><b>
Hours:</b> Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.</li></ul><p><b>
Remote Work Requirements:</b></p><ul><li>
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems</li><li>
Prior remote work experience</li><li>
Ability to obtain high-speed internet and hardwire equipment to router/modem</li><li>
Distraction-free and private remote work environment required as well as reliable dependent care during working hours</li><li>
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center<ul><li>
https://www.oakstreethealth.com/locations</li><li>
Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC</li></ul></li><li>
Ability to participate in classroom-style remote training sessions</li><li>
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment</li></ul><p></p><p><b>
Career Development Opportunities:</b></p><p>
The career path from CC Service Advocate I to CC Service Advocate II includes:</p><ul><li>
A minimum tenure of 6 months in the CC Service Advocate I role</li><li>
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs</li><li>
Demonstration of a strong desire to learn and grow in their role</li><li>
Meet &ldquo;Exceptional&rdquo; performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:<ul><li>
Average Handle Time</li><li>
Unavailable time</li><li>
Quality Metrics</li><li>
Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])</li></ul></li><li>
Demonstrate proven reliability and satisfactory attendance</li></ul><p>
The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.</p><p></p><p><b>
What are we looking for?</b></p><p></p><ul><li>
High School diploma or equivalent required, some undergraduate education preferred</li><li>
1 year of customer service experience, call center environment experience preferred</li><li>
A flexible and positive attitude</li><li>
A friendly and nurturing attitude toward our patient population of older adults</li><li>
Experience with EMR (Electronic Medical Record) documentation preferred</li><li>
Ability to multitask, prioritize, and manage time effectively</li><li>
Outstanding phone demeanor and etiquette</li><li>
High level of integrity</li><li>
Proficient PC skills, including basic Microsoft Excel skills</li><li>
Spanish, Mandarin, Cantonese, or Polish speakers preferred</li><li>
US work authorization</li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Call Center Service Advocate I - Remote

Bottleless Nation

<p><b>Bottleless Nation</b> is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last decade, we've partnered with businesses nationwide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Our mission is to become <b>#OneBottlelessNation</b> by providing innovative hydration solutions that benefit both the planet and the people. Join us in making a difference&mdash;one bottleless cooler at a time.</p><p><b>Bottleless Nation is seeking a Customer Service Representative to work onsite in our Corporate office in Indianapolis</b></p><p>Join a 2024 INC 5000 fastest growing company! Our Executive Team has 70 years of combined experience to include a proven activity model and sales process that allows us to be the fastest organically growing company in our industry!</p><p>Our company&rsquo;s culture revolves around a Servant Leadership Model and balances friendly competition in an entrepreneurial environment. We're committed to providing professional and personal growth opportunities! We want everyone on the team to win, make money and have fun! Are you a competitive and driven individual? Do you enjoy working with a team that values culture?</p><p><b>Position Summary</b><br/>We are seeking a dedicated and enthusiastic Customer Service Representative to join our team, where you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality support.</p><p><b>Primary Responsibilities</b></p><p>Answering service call requests via email and by phone.</p><p>&middot; Responding to those requests professionally and timely letting customers know their request has been received.</p><p>&middot; Communicating with dispatch coordinators to prioritize service response.</p><p>&middot; Trouble shooting some of unit issues over phone before sending to dispatch.</p><p>. Screening all warm leads and qualifying them to send to our Vice President of Business Development for disbursement</p><p>. Scheduling pickup of units that is asked of us from accounting team after accounts have come to term and are paid in full.</p><p>Coordinating with the lost/ stolen department for site services to find equipment.</p><p>&middot; Entering equipment serial numbers in the various databases if tech calls and states serial is not in system.</p><p>. Communicating with techs when issues arise while there onsite.</p><p>. Communicating with customers who call in for service that account/accounts are 90+ days past due and transferring them to accounting team to see if we can obtain payment.</p><p>. Keeping track of how many service tickets you create daily, how many tickets you saved daily and how many leads you have sent to our VP of Business Development daily, as you will need to post daily numbers.</p><p><b>Required Experience</b></p><ul><li>2+ years of experience in customer service or client services is required.</li><li>Familiarity with call center operations is an advantage.</li><li>Strong typing skills for efficient data entry and documentation.</li><li>Excellent verbal and written communication skills are essential.</li><li>Ability to multitask well under pressure while maintaining attention to detail.</li><li>A proactive approach to problem-solving and the ability to work independently as well as part of a team.</li><li>Proficiency in MS Office, Word, and Excel, with an understanding of CRM software systems preferred.</li></ul><p>If you are a person that defines good character, strong work ethic, and a willingness to hold yourself accountable, we should speak.</p><p><b>www.onebn.com.com</b></p><p>Thank you for considering Bottleless Nation!</p><p>Learn more about our mission to reduce plastic, commitment to promote environmental responsibility, and our investment in service here: https://onebn.com/pages/about-us</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Microsoft Excel: 1 year (Preferred)</li><li>Call center: 1 year (Preferred)</li><li>Customer service: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Indianapolis, IN 46256 (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative

Zones, LLC

<div>
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  Description
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  Company Overview:
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 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
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 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
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  Position Overview
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  Term: 1+ year
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  Location: Indianapolis, IN
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  Pay: $22.00 - $26.00; commensurate with experience
  <br/>
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  Hours: 8:00 am &ndash; 5:00 pm
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 As a Help Desk Support Analyst, you&rsquo;ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You&rsquo;ll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.
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 <strong>
  What you will do as the Help Desk Support Analyst:
  <br/>
  <br/>
 </strong>
 <em>
  The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
  </li>
  <li>
   Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
  </li>
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   Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
  </li>
  <li>
   Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
  </li>
  <li>
   Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
  </li>
  <li>
   Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
  </li>
  <li>
   Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
  </li>
  <li>
   Collaborate with global IT teams to ensure consistent service delivery across regions.
   <br/>
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  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
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  <li>
   1-3 years of experience in a help desk or IT support role.
  </li>
  <li>
   Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
  </li>
  <li>
   Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
  </li>
  <li>
   Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
  </li>
  <li>
   A problem-solving mindset and a passion for delivering excellent customer service.
  </li>
  <li>
   Ability to work in a fast-paced, team-oriented environment with a global scope.
  </li>
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   Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
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  </li>
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  Zones Offers a Comprehensive Benefits Package
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 While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
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 At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
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 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
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 Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.
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Help Desk Analyst L1

Jackson Oil & Solvents Inc

<p><b>Customer Service Representative &ndash; Full-Time</b></p><p><b>Pay:</b> $17.00 &ndash; $19.00 per hour | <b>Jackson Oil &amp; Solvents &ndash; Indianapolis, IN</b></p><p><b>Job Overview</b></p><p>Jackson Oil &amp; Solvents is seeking a <b>positive, professional Customer Service Representative</b> to join our growing team. You will be the <b>first point of contact for our customers</b>, delivering excellent service and ensuring smooth communication between our customers and the company.</p><p>If you&rsquo;re detail-oriented, enjoy helping people, and thrive in a fast-paced environment, this is the role for you!</p><p><b>Key Responsibilities</b></p><ul><li>Respond to <b>customer inquiries</b> promptly via phone, email, or in-person</li><li>Monitor backorders daily and provide updates</li><li>Provide <b>product and service information</b> and resolve customer issues</li><li>Accurately process and document customer transactions</li><li>Enter customer orders from sales representatives</li><li>Maintain a <b>positive, empathetic, and professional attitude</b> at all times</li><li>Perform other duties as assigned</li></ul><p><b>Qualifications</b></p><ul><li><b>1+ year of customer service experience</b> (call center, collections, or related fields)</li><li>Clerical or data entry experience</li><li>Ability to <b>multi-task in a fast-paced environment</b></li><li>Comfortable using computers and phone systems</li><li>Strong <b>communication and problem-solving skills</b></li><li>Attention to detail and commitment to high-quality work</li><li>Excellent attendance and reliability</li></ul><p><b>Schedule</b></p><ul><li>Full-time, in-person position</li><li>Day or morning shifts</li><li>Flexible schedule</li></ul><p><b>Benefits</b></p><ul><li>401(k) with company match</li><li>Health</li><li>Dental</li><li>Vision</li><li>Paid time off</li></ul><p><b>Work Location</b></p><p>Jackson Oil &amp; Solvents &ndash; <b>Indianapolis, IN 46221</b><br/>Reliable commute or relocation required before starting</p><p><b>Apply Today</b></p><p>Be part of a company that values <b>customer satisfaction, professionalism, and teamwork</b>. If you&rsquo;re ready to join a supportive and growing team, <b>apply now</b> to start your career with Jackson Oil &amp; Solvents.</p><p>Pay: $17.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Representative – Full-Time

US Department of Veterans Affairs

Supervisory Dietitian (Food Operations) Recruitment/Relocation Incentive

Fidelity Investments

<div><h3 class="jobSectionHeader"><b>Job Description:</b></h3><div><div><p><b>
Financial Services Representative
</b></p></div><div></div><div><p>Have a passion for helping people? Join our team of Financial Services Representative where you&rsquo;ll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face of Fidelity in our Investor Centers. Supercharge your early planning and advice career at Fidelity with paid training to help you get your Series 7 &amp; 66 licenses, personalized support, knowledgeable career guides, and celebration of your achievements, while building skills and experiences. During your onboarding experience in this role, you&rsquo;ll support Fidelity&rsquo;s customers over the phone by answering questions about account balances, making withdrawals, transferring funds, identifying resources, and placing trades, while working from home and spending one day per week in the Investor Center. Upon completion of this onboarding experience, you will work in the Investor Center on a daily basis.
</p></div><div></div><div><p><b>What to expect&hellip;</b>
</p></div><div></div><div><p>In your first year as a new Financial Services Representatives, your onboarding leader will support you as you navigate our Industry leading training program, working at home and in an Investor Center.
</p></div><div><ul><li><p><b>Obtain Licenses: </b>Become a FINRA (Financial Industry Regulatory Authority) Registered Representative by studying for and obtaining your SIE, Series 7 Top Off and Series 66 licenses, fully paid for and sponsored by Fidelity. This includes paid, on-the-job study time 4 days a week, support from licensing coaches, group and individualized study plans, and review classes. This role requires successful completion of all exams.
</p></li></ul></div><div><ul><li><p><b>Build and Solidify Skills: </b>You&rsquo;ll continue to spend four days a week working from home and one day a week in an Investor Center, where you&rsquo;ll support customers with increasing complexity to develop and hone your skills. You&rsquo;ll have dedicated time each week to develop new skills and to connect and refuel by networking with colleagues, taking online classes, and more! Once you complete this training journey, you&rsquo;ll transition to working fully on-site in an Investor Center. Depending on business need, you might spend more time working remotely supporting inbound phone customers before you transition to an Investor Center.
</p></li></ul></div><div><ul><li><p><b>Discover Success:</b> You&rsquo;ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning.
</p></li></ul></div><div></div><div><p><b>Advantages of our career development experience&hellip;</b>
</p></div><div><ul><li><p><b>You are supported.</b> We provide all the training you need to develop the skills needed to service customers and study for your FINRA licensing exams! You don&rsquo;t need a finance background or college degree to succeed in this role.
</p></li></ul></div><div><ul><li><p><b>You are celebrated</b>. Your achievements will be recognized and celebrated as you progress through this career development experience on your way to your first promotion.
</p></li></ul></div><div><ul><li><p><b>You are growing.</b> From day one you&rsquo;ll have the support and structure to plan for your future at Fidelity. The career coaching you will receive will help you understand the array of career opportunities at Fidelity and chart a course to help you grow in a personalized career path.
</p></li></ul></div><div><ul><li><p><b>You get variety.</b> You&rsquo;ll have dedicated time to focus on development activities and doing work that goes beyond supporting customer needs, while building the unique skills you&rsquo;ll need as you prepare to be in the Investor Center each day.
</p></li></ul></div><div></div><div><p><b>The expertise we&rsquo;re looking for&hellip;</b>
</p></div><div><ul><li><p>High energy and enthusiasm with a natural passion for helping people
</p></li></ul></div><div><ul><li><p>Flexibility and self-motivation
</p></li></ul></div></div><div><div><ul><li><p>Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment
</p></li></ul></div><div></div><div><p><b>The Skills You Bring</b>
</p></div><div><ul><li><p>Eagerness to learn and build a career in financial services
</p></li></ul></div><div><ul><li><p>Ability to deliver an outstanding customer experience
</p></li></ul></div><div><ul><li><p>Superb interpersonal skills, attention to detail and ability to manage multiple tasks at once
</p></li></ul></div><div><ul><li><p>Coachability, collaboration and curiosity will fuel your success
</p></li></ul></div><div></div><div><p>Note: Fidelity is not providing immigration sponsorship for this position
</p></div><div></div><div><p><b>Our Investments in You</b>
</p></div><div></div><div><p>Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.
</p></div><div></div><div><p>Certifications: You will be given paid time and support to obtain SIE &ndash; FINRA, Series 07 &ndash; FINRA, Series 66 &ndash; FINRA
</p></div></div><div></div><h3 class="jobSectionHeader"><b>Certifications:</b></h3>
Series 07 - FINRA, Series 66 - FINRA<h3 class="jobSectionHeader"><b>
Category:</b></h3>
Customer Service<p>
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.</p><p>
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p></div>

Financial Services Representative - Indianapolis, IN

IndyGo

<p></p><div><div><div><div>Position Title: <b>Manager - Transportation</b></div><div><br>
Safety Sensitive: <b>Yes</b></div></div><div><div><br>
Supervisor&rsquo;s Title: <b>Assistant Director of Transportation</b></div><div><br>
FLSA Status: <b>Exempt</b></div></div><div><div><br>
Department: <b>Transportation</b></div><div><br>
Division: <b>Operations</b></div></div></div><div></div><div><b><br>
This is an on-site position. This role will not be remote.</b></div><div><b>
Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.</b></div><div><b>
ABOUT US</b></div><div>
We are IndyGo, a Municipal Corporation of Indianapolis &ndash; Marion County, and we&rsquo;re proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company&rsquo;s mission, vision, and goals.</div><div></div><div><b><br>
WHO WE ARE</b></div><div>
A key measure of any great city is the ease of getting from one place to another. We call it &ldquo;mobility.&rdquo; It&rsquo;s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It&rsquo;s a measure of a city&rsquo;s vitality and potential, and it reflects a city&rsquo;s judgment about its civic priorities. It makes a city a better home and a better place to visit.</div><div>
At IndyGo, getting people from one place to another is much more than just moving riders: it&rsquo;s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas.</div><div>
We&rsquo;re here because you&rsquo;ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.</div><div></div><div><b><br>
INDYGO MISSION</b></div><div>
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.</div><div><b><i>
Accountability</i></b><i>: </i>We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.</div><div><b><i>
Adaptability</i></b><i>: </i>We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community.</div><div><b><i>
Workplace Culture</i></b><i>: </i>We offer an empowering workplace to meet the needs of our teammates and riders.</div><div><b><i>
Compassion</i></b><i>: </i>We promote, embrace and value all individuals, treating each other with dignity and respect.</div><div><b><i>
Communication</i></b><i>: </i>We value open and honest conversations with each other, our riders and the community.</div><div><b><i>
Excellence</i></b><i>:</i> We are proud of who we are and the work we do and will continue to exceed customer expectations.</div><div><b><i>
Responsibility:</i></b> We will be good stewards of our resources.</div><div><b><i>
Results: </i></b>We make things better today than they were yesterday.</div><div><b><i>
Safety</i></b><i>:</i> We ensure safe and secure environments.</div><div></div><div><b><br>
BENEFITS WE OFFER</b></div><div><ul><li>
Full-time positions with guaranteed 40 hours/week.</li><li>
Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).</li><li>
Free on-site wellness clinic for employees and their families.</li><li>
Retirement plan (401A and 457B).</li><li>
Tuition reimbursement.</li><li>
Free IndyGo transportation for employees and their families.</li><li>
Federal Loan Forgiveness Program</li></ul></div><div></div><div><b><br>
POSITION PURPOSE</b></div><div>
The Manager of Transportation is responsible for supporting, coordinating, and administrating various activities in the transportation department. This position also provides support to various operations department heads, including Dispatch, Radio Control, Scheduling, and the Assistant Director of Transportation.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></div><div>
To succeed in this role, an individual must satisfactorily perform the functions listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these functions.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS</b></div><div><ul><li>
Supervise the daily operations of the Transportation Supervisors and Bus Operators</li><li>
Oversee the day-to-day operations of Fixed Route transit services across multiple corridors, ensuring transportation is efficient and effective, and potential service impacts are communicated and minimized.</li><li>
Responsible for the planning, organizing, and managing of assigned responsibilities for each staff member (supervisors and transportation employees).</li><li>
Facilitate the creation of key performance indicators (KPIs) and ensure the efficiency and compliance of all deliverables and KPIs established for staff, thereby enhancing overall performance.</li><li>
Conduct investigations and provide a resolution for complaints registered by customers and staff.</li><li>
Implement logistic and schedule policies designed to promote quality control and overall safety.</li><li>
Communicate with other department managers, customers, and department heads for congruence and systematic rollout.</li><li>
Coordinate with the Maintenance team to report any in-route charge equipment issues as well as support in-route charging equipment maintenance; monitor impacted service and measure impact on service delivery.</li><li>
Monitor performance for operations and administrative adherence, ensuring that the staff complies with union contracts, municipal regulations, and safety protocol.</li><li>
Responsible for communicating federal law compliance for transportation safety.</li><li>
Coordinate operations with associated agencies, including the police and fire departments, the railroad system, and other agencies as needed.</li><li>
Ensure timely communication of route delays (planned and unplanned) with necessary departments throughout the organization; assist transportation supervisors in the supervision of coach operators and in notifying operators of emergencies, detours, route changes, and other miscellaneous instructions as needed.</li><li>
Schedule Road Supervisors based on current needs.</li><li>
Assist the Assistant Director of Transportation as needed.</li><li>
Accountable for safety in the workplace.</li></ul></div><div></div><div><b><br>
OTHER FUNCTIONS</b></div><div><ul><li>
Make recommendations regarding ways to improve customer service and satisfaction.</li><li>
Assist with the coordination of special events as needed.</li><li>
Performs other duties as assigned.</li></ul></div><div></div><div><b><br>
SUPERVISORY RESPONSIBILITIES</b></div><ul><li>
Directly supervise one or more employees.</li><li>
Applies supervisory responsibilities per organizational policies, collective bargaining agreements, and applicable laws.</li><li>
Interviews, hires, and trains employees; plans, schedules, assigns, and directs work per the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.</li></ul><div></div><div><b><br>
EDUCATION AND/OR EXPERIENCE</b></div><div>
To perform this job successfully, an individual should possess the following education and/or experience.</div><ul><li>
Associate degree in business or a related field preferred, OR equivalent combination of education and relevant work experience.</li><li>
Six (6) or more years of customer service and supervisory experience preferred; transit or union environment experience preferred.</li><li>
Valid Indiana commercial driver's license (CDL) with passenger and air brake endorsements preferred.</li></ul><div></div><div><br>
Internal candidates will be evaluated based on their IndyGo work history, performance record, and demonstrated competencies in addition to the qualifications listed above.</div><div></div><div><b><br>
KNOWLEDGE, SKILLS, AND ABILITIES</b></div><div>
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.</div><ul><li>
Regional knowledge of the streets, landmarks, and geography of Marion County and Indianapolis Public Transit Center bus routes.</li><li>
Experience with technical systems such as Hastus, Avail, or ADP preferred.</li><li>
Working knowledge of specialized onboard and offboard technology systems utilized for efficient service.</li><li>
Ability to communicate with tact, patience, and courtesy during sensitive discussions regarding corporation policies and procedures.</li><li>
Leadership ability to direct, influence, and motivate others to meet operational goals.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div>
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Ability to move throughout the workspace to oversee transportation operations, with periods of stationary work for administrative tasks and monitoring activities. Occasional travel between departments and IndyGo facilities may be required.</li><li>
Requires some exposure to machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, and dirt/dust.</li><li>
Ability to travel during inclement weather.</li><li>
Ability to perceive and communicate information clearly for operational oversight, emergency coordination, and staff supervision.</li><li>
Position may require on-call availability and occasional evening or weekend work to support near 24/7 transit operations. Shift assignment to be determined based on operational requirements.</li></ul><div></div><div><b><br>
IndyGo is an Equal Opportunity Employer.</b></div></div><p></p>

Manager - Transportation

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