administrative assistant Jobs in Indianapolis

administrative assistant

cashier/sales associate - all shifts Jobs in Indianapolis

cashier/sales associate - all shifts

contact representative (call center) Jobs in Indianapolis

contact representative (call center)

service desk analyst Jobs in Indianapolis

service desk analyst

service operations specialist Jobs in Indianapolis

service operations specialist

customer service associate

Kroger

<div>Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.<p>
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.</p><p>
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!</p><p><b>
What you'll receive from us:
</b></p><p><b>The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:<br>
</b><br>
</p><ul><li>A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
</li><li>Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
</li><li>Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
</li><li>Valuable associate discounts on purchases, including food, travel, technology and so much more.
</li><li>Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
</li><li>Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
</li></ul><b>For more information about benefits and eligibility, please visit </b><b>our Benefits Page </b><b>! </b>MINIMUM
<br>
<ul><li>High School Diploma or GED</li>
<li>Must be 18 years old</li>
<li>Ability to handle highly confidential information</li>
<li>Meets minimum state requirements to perform the functions related to the position</li>
</ul><br>
DESIRED
<br>
<ul><li>Any previous comparable experience</li>
<li>Any equivalent experience of a pharmacy clerk</li>
<li>EPRN familiarity</li>
</ul><ul><li>Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud</li>
<li>Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management</li>
<li>Understand and perform ordering functions with primary and secondary wholesalers</li>
<li>Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies</li>
<li>Maintain departmental standards including keeping clean and organized work stations and customer waiting areas</li>
<li>Count, measure and prepare specified product using company best practices</li>
<li>Complete billing procedures adequately to assure best value to the customer and the company</li>
<li>Answer phone and triage calls and answer inquiries as appropriate</li>
<li>Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines</li>
<li>Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions</li>
<li>Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing</li>
<li>Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement</li>
<li>Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same</li>
<li>Support company health and wellness initiatives</li>
<li>Put away legend orders, including Central Fill deliveries</li>
<li>Ability to work cooperatively in high paced and sometimes stressful environment</li>
<li>Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner</li>
<li>Ability to act with honesty and integrity regarding customer and business information</li>
<li>Ability to follow directions and seek assistance when necessary to resolve customer and business issues</li>
<li>Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults</li>
<li>Must be able to perform the essential job functions of this position with or without reasonable accommodation</li></ul></div>

PHARMACY/TECHNICIAN

Driving Wind Berry Farm

<p><b>Job Overview</b><br/>Join our vibrant caf&eacute; team as a Cafe Team Member and be at the heart of creating memorable experiences for every guest! In this energetic role, you'll be the friendly face that welcomes customers, prepares delicious food and beverages, and ensures smooth operations in a fast-paced, customer-focused environment. Your enthusiasm and dedication will help foster a warm, inviting atmosphere where guests feel valued and satisfied. Whether you're serving up specialty drinks, assisting with food prep, or managing transactions, your positive attitude will drive our success every day.</p><p><b>Duties</b></p><ul><li>Greet customers warmly and provide exceptional customer service throughout their visit</li><li>Prepare and serve a variety of food and beverages, including coffee, snacks, and light meals, following safety and quality standards</li><li>Operate POS systems such as Aloha POS and Micros POS to process orders accurately and efficiently</li><li>Handle cash transactions with precision, including cash handling and cashiering responsibilities</li><li>Maintain cleanliness and sanitation of work areas, dining spaces, and equipment in compliance with food safety regulations</li><li>Assist with food preparation tasks such as assembling sandwiches, salads, or other menu items</li><li>Support food industry best practices by managing food handling, bussing tables, and ensuring quick service delivery</li></ul><p><b>Skills</b></p><ul><li>Proven experience in food service or quick service &amp; fast food restaurant environments</li><li>Familiarity with POS systems like Aloha POS or Micros POS for efficient order processing</li><li>Strong knowledge of food preparation techniques and safety standards in the caf&eacute; or restaurant setting</li><li>Excellent time management skills to prioritize tasks during busy hours</li><li>Ability to upsell menu items confidently to enhance sales opportunities</li><li>Effective communication skills to engage with customers and team members positively</li><li>Basic math skills for cash handling, retail math calculations, and order accuracy</li><li>Knowledge of sanitation procedures to maintain a clean and safe environment for staff and guests</li><li>Previous experience in cashiering, serving, or retail environments is highly desirable</li></ul><p>Embark on a rewarding journey where your energy fuels our caf&eacute;&rsquo;s lively atmosphere! We welcome motivated individuals eager to develop their skills in the food industry while delivering outstanding service. Join us today to be part of a dynamic team dedicated to creating enjoyable experiences for every guest!</p><p>Pay: $13.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Food provided</li><li>Paid training</li></ul><p>Work Location: In person</p>

Cafe Team Member

Menards

<div><p><b>Part-Time</b></p>
<p><b>
Cashier and Front End Team
</b></p><p><b>Make BIG Money at Menards!</b></p>
<ul>
<li><b>Extra $3 per hour on Sat/Sun</b></li>
<li><b>Store Discount</b></li>
<li><b>Profit Sharing</b></li>
<li><b>Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!</b></li>
<li><b>Flexible Scheduling</b></li>
<li><b>Dental Plan</b></li>
<li><b>On-the-job training</b></li>
</ul>
<p><b>Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Menards! Immediate openings available!</b></p>
<p>
Our Front End Team Members play important roles in the Customer Experience!</p>
<ul><li><b>Cashier:</b> Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk!
</li></ul><p><b>or</b></p>
<ul><li><b>Courtesy Patrol:</b> Our Courtesy Patrol Team Members assist our Customers with loading their purchases, keeping our parking lot clean and clear, and assisting at the register when needed to help make sure our Customers have No Waiting for Savings!</li></ul>
<p>
Apply today! We are hiring immediately and are excited to talk to you about the great opportunities available with Menards!</p></div>

Part- Time Cashier & Front End Team

GPM Investments, LLC

<div>
 Are you an early riser who&rsquo;s ready to hit the ground running? Our morning Sales Associates (typically starting between 5 AM and 7 AM) are essential to setting the tone for the day &mdash; and they&rsquo;re working during our busiest hours.
 <br/>
 <br/>
 We&rsquo;re looking for reliable, hard-working team members who can jump in and handle it all &mdash; from keeping the store clean and stocked to greeting customers with a smile during the morning rush. This shift is fast-paced and full of variety, including restroom cleaning, trash pickup, and pump maintenance. If you&rsquo;re energized by a busy environment and take pride in keeping things running smoothly, we&rsquo;d love to have you on our team!
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet every customer with a smile and run the register with accuracy and speed
  </li>
  <li>
   Become an expert in lottery, cigarette, and alcohol sales &mdash; ensuring compliance with all age verification and legal requirements
  </li>
  <li>
   Offer friendly service and upsell customers when possible to increase sales
  </li>
  <li>
   Keep the inside and outside of the store clean and safe, including
  </li>
  <ul>
   <li>
    Deep cleaning high-use restrooms
   </li>
   <li>
    Wiping down and sanitizing gas pumps (nozzles, screens, water buckets)
   </li>
   <li>
    Picking up litter and trash from the floor and lot area
   </li>
   <li>
    Taking out the trash to the dumpster in all kinds of weather
   </li>
  </ul>
  <li>
   Stock shelves, coolers, and displays to keep merchandise looking fresh and full
  </li>
  <li>
   Maintain a clean and organized store &mdash; sweep, mop, clean windows, and maintain entryways
  </li>
  <li>
   Willingly cross-train in other departments, including deli, as needed
  </li>
  <li>
   Follow all safety procedures and company policies
  </li>
  <li>
   Be a team player and step in to help wherever needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <li>
 </li>
 <ul>
  <li>
   Free soda or coffee while working
  </li>
  <li>
   Weekly pay
  </li>
  <li>
   Flexible schedules - full-time and part-time available
  </li>
  <li>
   401(k)
  </li>
  <li>
   Opportunities for advancement &mdash; we promote from within!
  </li>
  <li>
   Pay Rate $14.00/hr
  </li>
  <li>
   Age Requirement Must be 18 years of age or older if located in CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.
  </li>
  <li>
   Availability Must be able to work weekends and holidays, embracing the full rhythm of retail.
  </li>
  <li>
   Willingness Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions
  </li>
  <li>
   Communication Skills Ability to read, write, speak, and understand English effectively.
  </li>
  <li>
   Math Proficiency Basic math skills required, including addition, subtraction, division, and multiplication.
  </li>
  <li>
   Physical Ability Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  </li>
  <li>
   Pre-Employment Screening Must pass a pre-employment drug screen and be subject to a criminal history background check.
  </li>
  <li>
   Personable and Positive You have a friendly demeanor and a knack for making people feel welcome.
  </li>
  <li>
   Detail-Oriented You notice the little things that make a big difference in a customer&rsquo;s experience.
  </li>
  <li>
   Reliable and Responsible You&rsquo;re punctual, trustworthy, and take pride in your work.
  </li>
  <li>
   Flexible You&rsquo;re adaptable and ready to take on a variety of tasks in our fast-paced environment.
  </li>
  <li>
   Experience is a Plus Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits For information on benefits offered, please click on the hyperlink below.https//gpminvestments.com/careers/
 <br/>
 <br/>
 <em>
  <strong>
   Equal Opportunity Employer
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
  <br/>
  <br/>
 </em>
 <em>
  <strong>
   This Organization Participates in E-Verify
   <br/>
   <br/>
  </strong>
 </em>
 https//gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
 <br/>
 <br/>
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 <br/>
 <br/>
 GPM Investments, LLC maintains a drug-free workplace
</div>


Cashier/Sales Associate - All shifts

GPM Investments

<div><div>Are you a night owl who works best independently? Our third-shift Sales Associates (typically between 10 PM and 6 AM) are responsible for keeping the store running smoothly overnight &mdash; often as the only employee on site.</div><div></div><div><br>
This role is ideal for someone who is confident, self-motivated, and comfortable working alone for extended periods. You&rsquo;ll be trusted to handle everything from deep cleaning restrooms and taking out trash, to stocking shelves and maintaining the fuel area. You'll also be responsible for assisting any late-night customers and ensuring the store stays secure, clean, and ready for the next day.</div><div></div><div><br>
If you&rsquo;re dependable, detail-oriented, and prefer a quieter, more independent work environment &mdash; this shift is for you. Being able to stay alert, make sound decisions, and manage responsibilities without direct supervision is essential for success in this role.</div><div></div><h3 class="jobSectionHeader"><b><br>
What You'll Do</b></h3><ul><li><div>
Greet every customer with a smile and run the register with accuracy and speed</div></li><li><div>
Become an expert in lottery, cigarette, and alcohol sales &mdash; ensuring compliance with all age verification and legal requirements</div></li><li><div>
Offer friendly service and upsell customers when possible to increase sales</div></li><li><div>
Keep the inside and outside of the store clean and safe, including:</div><ul><li><div>
Deep cleaning high-use restrooms</div></li><li><div>
Wiping down and sanitizing gas pumps (nozzles, screens, water buckets)</div></li><li><div>
Picking up litter and trash from the floor and lot area</div></li><li><div>
Taking out the trash to the dumpster in all kinds of weather</div></li></ul></li><li><div>
Stock shelves, coolers, and displays to keep merchandise looking fresh and full</div></li><li><div>
Maintain a clean and organized store &mdash; sweep, mop, clean windows, and maintain entryways</div></li><li><div>
Willingly cross-train in other departments, including deli, as needed</div></li><li><div>
Follow all safety procedures and company policies</div></li><li><div>
Be a team player and step in to help wherever needed</div></li></ul><h3 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h3><ul><li><div>
Free soda or coffee while working</div></li><li><div>
Weekly pay</div></li><li><div>
Flexible schedules &ndash; full-time and part-time available</div></li><li><div>
401(k)</div></li><li><div>
Opportunities for advancement &mdash; we promote from within!</div></li><li>
Pay Rate: $13/hr</li></ul><ul><li><b><br>
Age Requirement:</b> Must be 18 years of age or older if located in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO. For all other states, must be 21 years of age or older.</li><li><b>
Availability:</b> Must be able to work weekends and holidays, embracing the full rhythm of retail. This is for our Overnight Shift (typically between 10 PM and 6 AM)</li><li><b>
Willingness:</b> Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions</li><li><b>
Communication Skills:</b> Ability to read, write, speak, and understand English effectively.</li><li><b>
Math Proficiency:</b> Basic math skills required, including addition, subtraction, division, and multiplication.</li><li><b>
Physical Ability:</b> Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.</li><li><b>
Pre-Employment Screening:</b> Must pass a pre-employment drug screen and be subject to a criminal history background check.</li><li><b>
Personable and Positive:</b> You have a friendly demeanor and a knack for making people feel welcome.</li><li><b>
Detail-Oriented:</b> You notice the little things that make a big difference in a customer&rsquo;s experience.</li><li><b>
Reliable and Responsible:</b> You&rsquo;re punctual, trustworthy, and take pride in your work.</li><li><b>
Flexible:</b> You&rsquo;re adaptable and ready to take on a variety of tasks in our fast-paced environment.</li><li><b>
Experience is a Plus:</b> Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!</li></ul><div></div><div><br>
Benefits: For information on benefits offered, please click on the hyperlink below.https://gpminvestments.com/careers/</div><div></div><div><b><i><br>
Equal Opportunity Employer</i></b><br>
<i>GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.</i></div><div></div><div><b><i><br>
This Organization Participates in E-Verify</i></b></div><div>
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf</div><div></div><div><br>
GPM Investments, LLC maintains a drug-free workplace</div></div>

Cashier/Sales Associate - All Shifts

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

Operations Experience Manager

Indiana University

<div><p><b>Department</b></p><p>
ROBERT H. MCKINNEY SCHOOL OF L (IN-LAW-IUINA)</p><p><b>
Job Summary</b></p><p>
Located within the Robert H. McKinney School of Law, the Associate Director of Experiential Learning and Academic Success will have duties working jointly under the direction of the Director of Academic and Bar Success and the Director of Externships and Clinics Manager. The Associate Director will assist in managing McKinney's academic and bar support initiatives to provide a comprehensive and meaningful academic experience for law students. The Associate Director will also manage McKinney's externship operations to maintain and grow a high-quality experiential learning educational experience for law students.</p><p>
Department-Specific Responsibilities
</p><ul><li>Provides individual assistance and counseling to students interested in pursuing externship opportunities as part of their law school experience.
</li><li>Maintains critical data needed for American Bar Association (ABA) compliance for externship program in associated systems, including but not limited to memoranda of understanding (Adobe Sign), timekeeping (Clio), and placement and supervising attorney contact information database (12Twenty).</li><li>
Assists with managing relations with existing placement partners and development and onboarding of new placement opportunities, both in the greater Indianapolis area and outside.
</li><li>Serves as the primary event planner for the office's annual Externship Fair.</li><li>
Handles primary administrative responsibilities such as maintaining the Externship Office inbox, creating and maintaining externship application postings, and collaborating with the registrar for student registration.</li><li>
Provides individual assistance and counseling, including regularly scheduled meetings, with students in academic difficulty and at-risk students.
</li><li>Develops and monitors academic plans and recovery plans for individual students.
</li><li>Reviews and provides critical and constructive feedback on exercises and practice exams.
</li><li>Advises at-risk students on course selection.</li><li>
Meets with and counsels students on their academic skills development.</li><li>
Develops and oversees the execution of individualized learning plans.</li><li>
Provides 1-on-1 assistance for at-risk students.</li><li>
Tracks student success and academic performance for students in academic difficulty and at-risk students.
</li><li>Utilizes Canvas e-learning management system to help develop student skills and track student progress.</li><li>
Meets with and counsels Master of Laws (LLM) students on preparing their Indiana Rule 13 waiver applications.
</li></ul><p>General Responsibilities
</p><ul><li>Develops and implements programs and initiatives geared at enhancing and reinforcing the academic engagement and experiential learning capacity of the student experience.
</li><li>Projects programming outcomes at the program, department/division, or campus level.</li><li>
Interfaces directly with students, attending student programming events and gathering satisfaction feedback from student participants to implement into future student programming initiatives and objectives.</li><li>
Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student programming goals, often coordinating funding to sponsor student programs.</li><li>
Measures and evaluates effectiveness of student programs against projected outcomes.</li><li>
Prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.</li><li>
Serves on committees and performs student programming research across the field of higher education and at peer institutions to identify and recommend best practices.</li><li>
Plans and coordinates communications for student programming initiatives to ensure student participation and inclusion.</li><li>
May provide guidance to other Student Programming Specialists.</li><li>
Makes process recommendations to manager for improved delivery of service.</li></ul><p><b>
Qualifications</b></p><p><i>
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
</i></p><p></p><p>EDUCATION
</p><p><b>Required</b>
</p><ul><li>Bachelor's degree in education, social work, public affairs, counseling, business, or a related field.</li></ul><p><b>
Preferred</b>
</p><ul><li>Juris Doctor degree.</li></ul><p>
WORK EXPERIENCE
</p><p><b>Required</b>
</p><ul><li>2 years in student services, higher education, or a related field.</li></ul><p><b>
Preferred</b>
</p><ul><li>1 year of related professional experience, preferably post-law school experience or higher education experience.</li><li>
Teaching, advising, tutoring, counseling, or related experience.</li></ul><p>
LICENSES AND CERTIFICATES
</p><p><b>Preferred</b>
</p><ul><li>Current or previous admission to a state bar in the United States, preferably in Indiana or a Uniform Bar Examination (UBE) jurisdiction.
</li></ul><p>SKILLS
</p><p><b>Required</b>
</p><ul><li>Proficient written and verbal communication skills.</li><li>
Maintains a high degree of professionalism.</li><li>
Demonstrates time management and priority setting skills.</li><li>
Demonstrates a high commitment to quality.</li><li>
Possesses flexibility to work in a fast paced, dynamic environment.</li><li>
Seeks to acquire knowledge in area of specialty.</li><li>
Highly thorough and dependable.</li><li>
Demonstrates a high level of accuracy, even under pressure.</li><li>
Develops and delivers effective presentations.</li><li>
Demonstrates customer service skills.</li><li>
Demonstrates ability to maintain confidential information.</li><li>
Demonstrates excellent judgment and decision making skills.</li><li>
Demonstrates excellent judgment, tact, and diplomacy.</li><li>
Ability to build strong partnerships with students and other university departments.</li></ul><p><b>
Preferred</b>
</p><ul><li>Knowledge of externship opportunities available.</li><li>
Knowledge of different practice areas of law.</li><li>
Ability to communicate effectively with students about which opportunities may be a good match for future goals.</li></ul><p><b>
Working Conditions / Demands</b></p><p>
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.</p><p>
Some travel may be required for this position, associated with arranging externship opportunities for McKinney students, particularly in, but not limited to, more rural locations.</p><p><b>
Work Location</b></p><p>
This is an in-person position.</p><p><b>
Advertised Salary</b></p><p>
$48,000 - 55,000 per year, depending on qualifications and experience.</p><p><b>
Benefits Overview</b></p><p>
For full-time staff employees, Indiana University offers a wide array of benefits including:</p><ul><li>
Comprehensive medical and dental insurance</li><li>
Health savings account with generous IU contributions</li><li>
Healthcare and dependent care flexible spending accounts</li><li>
Basic group life insurance paid by IU</li><li>
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance</li><li>
Base retirement plan with generous IU contributions, subject to vesting</li><li>
Voluntary supplemental retirement plan options</li><li>
Tuition subsidy for employees and family members taking IU courses</li><li>
10 paid holidays plus a paid winter break each year</li><li>
Generous paid time off plans</li><li>
Paid leave for new parents and IU-sponsored volunteer events</li><li>
Employee assistance program (EAP)</li></ul><p>
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.</p><p><b>
Job Classification</b></p><p>
Career Level: Career</p><p>
FLSA: Exempt</p><p>
Job Function: Student Services</p><p>
Job Family: Student Programming</p><p></p><p><b><br>
Posting Disclaimer</b></p><p>
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.</p><p>
If you wish to include a cover letter, you may include it with your resume when uploading attachments.</p><p><b>
Equal Employment Opportunity</b></p><p>
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.</p><p><b>
Campus Safety and Security</b></p><p>
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.</p><p><b>
Contact Us</b></p><p>
Request Support<br>
Telephone: 812-856-1234</p></div>

Associate Director of Experiential Learning and Academic Success (Student Programming Specialist)

Explore 122+ Customer service associate in Indianapolis this May. Find roles across top companies and apply now to boost your career.