call center representative

claims specialist

sales coordinator

call center supervisor

Serenity Healthcare

<div>Call Center Supervisor
Location: Las Colinas, TX
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role &mdash; you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required &mdash; we bring you up to speed on everything.
 What You'll Own<ul><li>
Run daily call floor operations with a sharp eye on quality, efficiency, and team output</li><li>
Build individual development plans for each team member and execute on them consistently</li><li>
Use call monitoring and performance dashboards to diagnose issues and act on them fast</li><li>
Absorb escalated situations before they become problems &mdash; calm, direct, and resolution-focused</li><li>
Own compliance with operational standards and internal workflow requirements</li><li>
Keep the floor running at a pace that is productive without burning people out</li><li>
Communicate clearly up and down &mdash; your team knows where they stand, and so does leadership</li><li>
Create an environment where accountability is the norm and improvement is always the goal</li></ul>
 What You Need to Bring<ul><li>
At least 1 year of supervisory experience in a call center setting</li><li>
Demonstrated ability to manage team KPIs and move numbers in the right direction</li><li>
Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator &mdash; those environments produce exactly the instincts this role requires</li><li>
You coach people up, not just out &mdash; and you have the retention numbers to prove it</li><li>
Confident making real-time decisions when things get unpredictable on the floor</li><li>
Organized, consistent, and detail-oriented across every shift &mdash; not just when leadership is watching</li><li>
No industry-specific licensure or prior background required &mdash; full training and onboarding included</li></ul>
 Nice to Have<ul><li>
Experience leading teams through rapid scaling or operational change</li><li>
Familiarity with scheduling-driven or appointment-based call environments</li><li>
A track record of promoting from within your own teams</li></ul>
 What's in It for You<ul><li>
Competitive pay</li><li>
90% employer-paid medical, dental, and vision coverage</li><li>
401(k) retirement plan</li><li>
10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays</li><li>
Referral bonuses when you help us find great people</li><li>
Genuine upward mobility in an organization that is actively growing</li></ul> 
About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company &mdash; and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.</div>

Call Center Supervisor

Seneca Nation Health System

<div>The incumbent ensures that safe transportation is provided to Seneca Nation Health System (SNHS) patients. Reports directly to Transportation Coordinator. 
GENERAL RESPONSIBILITIES: 

<div>
<ul><li>Inspects vehicle for defects and safe operating conditions daily and provides written documentation of each inspection.</li></ul>
<ul><li>Drives vehicle to transport patients to and from the health center or other health facilities with pick up at the patients residence.</li></ul>
<ul><li>Represents the organization with positive and professional interactions.</li></ul>
<ul><li>Adheres to all traffic laws and regulations in a conscientious and safe manner.</li></ul>
<ul><li>Regulates heating, lighting, and ventilation systems for patient comfort.</li></ul>
<ul><li>Assists patients boarding and exiting vehicle, if necessary.</li></ul>
<ul><li>Ensures vehicle is clean and well-maintained at all times.</li></ul>
<ul><li>Makes deliveries and pick-ups of health related packages and documents.</li></ul>
<ul><li>Maintains records of patient pick-up and drop-off times, trips and miles driven.</li></ul>
<ul><li>Reports any vehicle malfunctions to supervisor and fleet management.</li></ul>
<ul><li>Works to promote cooperative staff efforts to provide and maintain high quality service to patients, physicians and other staff to assure quality patient care.</li></ul>
<ul><li>Communicates effectively with patients to provide information and assistance.</li></ul>
<ul><li>Upholds and promotes the value and integrity of the Seneca Nation Health System&rsquo;s mission statement. Will promote SNHS in a positive manner.</li></ul>
<ul><li>Provides care through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during treatment plan developments, empowerment of patients by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.</li></ul>
<ul><li>Participates and completes all mandatory staff meetings, trainings, and in-services.</li></ul>
<ul><li>Follows all policies and procedures of the department, SNHS, and Seneca Nation.</li></ul></div> 


KNOWLEDGE, SKILLS, &amp; ABILITIES:
<ul>
<li>Knowledge of vehicle maintenance and its operation.</li>
<li>Able to communicate with the public.</li></ul> 


QUALIFICATIONS: 
<ul>
<li>
Valid and clean N.Y.S. Class E (livery/taxi) driver&rsquo;s license OR CDL with Passenger endorsement, required.</li>
<li>Two (2) years of previous experience in commercial driving, such as school bus driving or paratransit, is preferred.</li>
<li>Ability to lift heavy objects, as some passengers may require assistance with mobility devices.</li>
<li>Minimum age of 21 years due to insurance requirements.</li>
<li>Must be able to work flexible hours, including early mornings and late afternoons.</li>
<li>Must have a current (within 30 days) driving abstract.</li>
<li>Must pass the SNI NTSI class after a successful 90 probation period.</li>
<li>Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.</li></ul></div>

Medical Transportation Driver

GROUP CBS

<div>Group CBS Companies 
Job Description 
Job Title: Inside Sales Representative Trainee 
Department: Inside Sales 
Reports To: Inside Sales Manager or Local Operations Manager 
FLSA Status: Hourly, Non-Exempt, Full-Time 
____________________________________________________________________ 
JOB SUMMARY 
As an Inside Sales Representative Trainee, you will embark on a dynamic journey to cultivate your sales expertise and contribute to the success of our organization. This entry-level position offers a comprehensive training program designed to equip you with the skills and knowledge necessary to thrive in the field of inside sales. Working closely with an experienced salesperson, you will learn to identify and pursue sales opportunities, build relationships with clients, and exceed sales targets. 
ESSENTIAL DUTIES AND RESPONSIBILITIES 
<ul><li>Obtain product knowledge and understand product offerings to meet or exceed assigned sales targets</li><li>Build and maintain relationships with customers. Communicate with existing customers, build on present business, and expand our current customer base</li><li>Provide good customer service and support by taking their information, researching the product needed, and making recommendations with supervisor approval</li><li>Become proficient with company software used for processing orders. All opportunities and quotes MUST be entered into our CRM system</li><li>Attend trade shows to discuss product offerings with potential customers, providing a professional and welcoming representation of the company</li><li>Must be prepared for on-call or after-hours emergencies as required</li><li>Perform other duties as requested to achieve departmental and company goals and objectives</li></ul>
May be modified from time to time. Other duties, tasks and work may be assigned 
METRICS 
TBD 
SUPERVISORY RESPONSIBILITIES 
Not applicable. This position has no direct reports. 
QUALIFICATIONS 
<ul><li>Must understand the sales cycle; ability to understand the company&rsquo;s sales cycle</li><li>Strong computer skills: ability to learn and understand computer systems used to perform job tasks in an automated environment</li></ul>
Revised 03/29/2024 
EMPLOYEE NAME: 
KNOWLEDGE &amp; SKILLS REQUIRED 
<ul><li>Strong Computer proficiency</li><li>Proficiency using e-mail, the internet, Microsoft Office, and other computer tools</li><li>Ability to multi-task</li><li>Ability to work at fast pace</li><li>Attention to detail</li><li>Problem solving abilities</li><li>Good communication skills</li><li>Ability to sell</li></ul>
EDUCATION &amp; EXPERIENCE 
High school or equivalent GED certification. 
Previous sales experience in a related environment or a college degree in business or a related field of study preferred 
CERTIFICATES, LICENSES, REGISTRATIONS 
None required 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by 
an employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the 
essential functions. 
<ul><li>Continuous sitting and repetitive hand motion</li><li>Lifting requirements include occasional lifting of up to 10 pounds.</li></ul></div>

Estimator and Sales Support

Curion

<div>At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration.
Job Summary:
The Part-Time Kitchen Server/Professional Shopper is responsible for performing the tasks of the kitchen server and other supporting roles where business needs arise, including a back-up for the role of Procurement (Professional Shopper).
Kitchen Server Responsibilities:<ul><li>
Attending on-site pre-study briefings at the beginning of each shift</li><li>
Become familiar with testing guidelines at start of each shift/job by thoroughly reading and comprehending the execution instructions</li><li>
Setting-up of testing area before fielding and breaking-down testing area at study completion</li><li>
Ensuring booth computer equipment is working for consumers</li><li>
Serving correct products, following sequence as indicated in project instructions and on RedJade serving console (or other data collection platform), and as directed by Test Supervisor</li><li>
Cleaning and sanitizing consumer areas after each session, resetting for next session</li><li>
Distributing product packages for consumers to evaluate for home use tests, if applicable</li><li>
Assisting in various kitchen duties as assigned by Test Supervisor, including labeling serving vessels, monitoring serving supplies and restocking as needed, pre-portioning products, or assisting with storing product</li><li>
Any other tasks as assigned by Test Supervisor, Testing Operations Manager, or Facility Director</li></ul>
Qualifications for Kitchen Server:<ul><li>
Clear and professional verbal communication skills</li><li>
Ability to work in groups, coordinating activities effectively</li><li>
Flexibility to adjust to last minute changes in schedule or work assignment</li><li>
Strong attention to detail</li><li>
Ability to multi-task in a fast-paced environment</li><li>
Ability to read and understand instructions both written and via computer</li><li>
Strict attention to client confidentiality</li><li>
Customer service experience strongly preferred</li><li>
Restaurant serving experience a plus</li><li>
ServSafe certification required after successful completion of first three months of employment</li></ul>
Professional Shopper Responsibilities:<ul><li>
Pre-ordering, shopping, and picking up consumer test products at local grocery stores and online</li><li>
Interacting and building professional relationships with grocery store managers or other procurement suppliers</li><li>
Maintaining product integrity during delivery to Curion (coolers, blue ice packs, dry ice)</li><li>
Handling special procurement requests, such as matching date codes, lot codes, or package size requirements</li><li>
Keeping detailed notes of items while shopping (ex: dates found at specific stores)</li><li>
Notifying Test Supervisor, Testing Operations Manager, or Inventory Technician (where applicable) when product is delivered to ensure timely attention to updating storage labels, labeling product with J# or P#, and proper storage</li><li>
Ensuring Test Supervisor, Testing Operations Manager, or Inventory Technician (where applicable) follow product storage requirements as related to refrigeration or freezing</li><li>
Safeguarding corporate credit card or debit card</li><li>
Entering receipts and mileage into expense reimbursement software on same day of purchase</li><li>
Submitting evidence of current driver&rsquo;s license and auto insurance periodically as new or updated cards are issued and communicate with supervisor if driving privileges become revoked/suspended</li><li>
Assisting kitchen team with field technician duties if needed and time permits</li><li>
Other tasks as requested by supervisor</li></ul>
Qualifications for Professional Shopper:<ul><li>
Ability to use the internet to research consumer products</li><li>
Articulate, professional, and responsible</li><li>
Successfully pass credit and background checks to be issued a company credit card</li><li>
Organized with exceptional communication skills</li><li>
Comfortable multi-tasking and prioritizing tasks</li><li>
Reliable vehicle</li><li>
Valid driver&rsquo;s license with good driving record subject to driving record check and auto insurance that meets state requirements</li><li>
Attention to detail</li><li>
Flexible schedule (including potential evenings and weekends, when needed)</li><li>
Food safety knowledge is a plus</li><li>
ServSafe Food Handler Certification by end of first three months of employment</li><li>
Beginner-level experience using Microsoft Office Suite (Word, Excel, Outlook, Teams)</li><li>
Ability to lift up to 25 pounds on a regular basis</li><li>
Ability to lift up to 40 pounds on occasion, preferred</li><li>
Significant amount of walking and driving</li></ul>
For the Part-Time Kitchen Server/Professional Shopper position in Irving, Texas, Curion offers a starting hourly pay rate of $17.00&ndash;$18.00, depending on each candidate&rsquo;s qualifications and experience. This is a part-time, non-exempt position and is eligible for overtime compensation in accordance with applicable laws. While this position is not eligible for Curion&rsquo;s standard employee benefits package, employees in this role may participate in the Curion 401(k) Retirement Plan.
Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. 
About Curion:
Curion specializes in delivering impactful insights to the world&rsquo;s top CPG companies, helping them develop winning, repeatedly purchased products. Curion&rsquo;s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step. 
An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score&trade;, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world&rsquo;s leading consumer brands. Curion&rsquo;s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products.</div>

Part-Time Kitchen Server/Professional Shopper

TEEMA Group

<div><h3 class="jobSectionHeader">Role Summary</h3>
The Workers&rsquo; Compensation Claims Supervisor is a key leadership role responsible for guiding and overseeing a high-performing claims team in a fast-paced, compliance-focused environment. This position offers the opportunity to combine deep technical expertise in Texas workers&rsquo; compensation with hands-on leadership, mentorship, and client engagement. The Supervisor ensures accurate claims handling, regulatory compliance, exceptional service delivery, and continuous professional development of staff, while serving as a trusted resource for clients and internal partners.
This is an ideal opportunity for an experienced claims leader who thrives in an in-office setting, values accountability and collaboration, and enjoys driving both operational excellence and team success.
<h3 class="jobSectionHeader">Key Duties &amp; Responsibilities</h3><ul><li>
Supervise, mentor, and support Claims Examiners, Claims Assistants, and administrative staff</li><li>
Monitor attendance, performance, evaluations, and address disciplinary matters as needed</li><li>
Review claims activity, including initial reviews, ongoing case management, delays, and denials</li><li>
Approve reserve changes up to $250,000 and payments up to $10,000 in accordance with internal guidelines</li><li>
Conduct comprehensive file reviews to ensure compliance with Texas workers&rsquo; compensation laws, client requirements, and internal procedures</li><li>
Coordinate and lead training sessions related to regulatory updates, internal policies, and best practices</li><li>
Ensure caseloads are appropriately staffed, balanced, and managed efficiently</li><li>
Approve priority payments and sign checks as required</li><li>
Respond professionally and promptly to claimant, vendor, and client inquiries or concerns</li><li>
Monitor vendor performance and recommend or implement panel adjustments as necessary</li><li>
Ensure all client servicing instructions are consistently followed</li><li>
Provide coverage for claims examiners during absences or vacancies</li><li>
Prepare, review, and evaluate monthly client reports</li><li>
Facilitate and participate in internal and external audits</li><li>
Conduct and document educational and training sessions for internal teams and external stakeholders</li><li>
Attend client file reviews and meetings as needed</li><li>
Collaborate with leadership and sales/service teams on RFPs and client service initiatives</li><li>
Adhere to Supervisor Best Practice Guidelines</li><li>
Perform additional duties as assigned to support operational and organizational goals</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
High School Diploma or GED</li><li>
Minimum of 5 years of supervisory experience within workers&rsquo; compensation claims</li><li>
Active Texas Adjuster&rsquo;s License</li><li>
Strong working knowledge of Texas workers&rsquo; compensation statutes and regulations</li><li>
Solid understanding of medical terminology</li><li>
Proven experience supervising claims staff in a high-volume environment</li></ul><h3 class="jobSectionHeader">
Desired Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in a related field</li><li>
Experience handling Texas public entity and school district claims (highly preferred)</li><li>
Strong analytical and problem-solving capabilities</li><li>
Ability to manage diary systems, prioritize workload, and meet strict deadlines</li><li>
Excellent written and verbal communication skills</li><li>
Ability to clearly explain complex claims information to claimants, clients, and staff</li><li>
Proficiency in Microsoft Word and Excel</li><li>
Demonstrated ability to manage and mentor employees with varying experience levels</li><li>
Strong interpersonal, leadership, and coaching skills</li><li>
Ability to manage stress, multitask effectively, and maintain focus in a deadline-driven environment</li><li>
Positive, professional attitude with a strong sense of urgency and accountability</li></ul><h3 class="jobSectionHeader">
About the Organization</h3>
This opportunity is with a well-established organization specializing in workers&rsquo; compensation and claims administration services. The organization is committed to regulatory excellence, client satisfaction, and fostering a collaborative, professional work environment that supports growth, leadership development, and long-term career success.
<h3 class="jobSectionHeader">Location &amp; Work Type</h3><ul><li>
Location: Irving, Texas</li><li>
Work Type: On-site, in-office role</li></ul>
#Workwolf</div>

Workers’ Compensation Claims Supervisor

First National Bank Texas

<div><ul><li>Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.</li><li>Evaluate customer relationships, new and existing account holders, to offer bank products and services</li><li>Follow established policies in accordance with the bank and the supervisor s direction</li><li>Accountable for the personal achievement of monthly new account production as assigned by upper management</li><li>Participate in an active sales environment that may require in-store aisle prospecting</li><li>Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations</li><li>Receive cash and checks for deposit, verify amounts, and look for check endorsements</li><li>Examine cash carefully to guard against acceptance of counterfeit checks and identification</li><li>Enter transactions into computer and issue customer receipts</li><li>Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit</li><li>Process western union wires and cash advances</li><li>Cross-sell bank services and products</li><li>Provide bank services to a diverse customer base, including a large Spanish speaking population</li><li>Perform other tasks requested by supervisors as they relate to the bank and its functions</li><li>Regular and predictable attendance and punctuality</li></ul>
<ul><li>Approval limits will be based upon established authority levels</li></ul> 
<div>
Environmental and Physical Requirements: 
<ul><li>Required to stand or walk for extended periods of time dependent upon branch location</li><li>Ability to work in a high volume, stressful and noisy environment</li><li>Schedules are prepared based on business need and subject to change at any time</li><li>Operate a computer and other office machinery</li><li>Ability to lift up to 50 lbs.</li></ul></div> 
<div>
FNBT is an equal opportunity employer.</div>
Requirements:
<ul><li>At least 18 years of age</li><li>High school diploma, high school equivalency or currently attending high school</li><li>Ability to communicate clearly and professionally in both Spanish and English</li><li>Six months of work experience in a retail or customer service environment preferred</li><li>Must be able to work a flexible schedule including evenings, weekends, and holidays</li><li>Must successfully pass background investigation according to company policy</li><li>Must be able to get along with co-workers and work effectively in a team environment</li></ul></div>

Bilingual Personal Banker

Epic IO Technologies

<div>About EPIC iO Technologies
We are at the forefront of technology, empowering businesses to thrive in the digital age by harnessing the transformative potential of 5G-ready connectivity and AI + IoT solutions. 
We are dedicated to making businesses safer, smarter, and more connected through our innovative software-focused approach. Our cutting-edge open AI platform, DeepInsights&trade;, is the cornerstone of our mission. 
At EPIC iO, we don&rsquo;t just provide solutions; we co-create opportunities for growth and success. We are more than a technology provider; we are your trusted partner on the journey to a safer, smarter, and more connected future. 
Why join our team?<ul><li> Bring your skills and knowledge to an innovative and growing workplace</li><li> Work and collaborate with a team who has become one of the best in the industry</li><li> Use industry-leading technology and the best tools available to ensure success</li><li> Work in a stable industry with strong growth potential</li></ul><h4 class="jobSectionHeader"> 
Opportunity Details:</h4><ul><li>
Employment Type: Part-time (8 hours per shift)</li><li>
Schedule: Weekends from 4 PM to 12 AM</li><li>
Work Location: On-site at our Irving, Texas office</li><li>
Benefits Eligibility: This role is not eligible for benefits</li><li>
Pay Rate: $23 - $24 USD/hour</li></ul> 
We are seeking a vigilant and detail-oriented Security Operations Center (SOC) Agent to join our 24/7 monitoring team. This position is focused on CCTV security monitoring, not information technology or cybersecurity. The ideal candidate will have strong situational awareness, critical thinking skills, and the ability to make sound decisions under pressure. 
You will be responsible for monitoring live and recorded CCTV footage, assessing incidents, generating detailed reports, and coordinating appropriate emergency responses when needed. This role plays a vital part in protecting people, property, and assets across our customer sites.<h4 class="jobSectionHeader">
Responsibilities &amp; Tasks</h4><ul><li>
Actively monitor and review real-time CCTV feeds for suspicious or criminal activity.</li><li>
Respond promptly to incidents and escalating alerts in accordance with SOC protocols.</li><li>
Conduct thorough reviews of recorded footage to verify and document incidents.</li><li>
Assess potential threats, determine severity, and escalate situations to management or law enforcement when required.</li><li>
Write precise, factual, and timely incident and activity reports.</li><li>
Communicate promptly with field officers, emergency responders, and client representatives.</li><li>
Maintain detailed logs of all security events, alarms, and actions taken.</li><li>
Follow established standard operating procedures for incident escalation and response.</li><li>
Support continuous improvement by identifying system or procedural vulnerabilities in monitored sites.</li></ul><h1 class="jobSectionHeader">
Required Qualifications</h1><ul><li>
Prior experience in a security operations center, dispatch environment, or surveillance monitoring role.</li><li>
Strong observational and analytical skills with attention to detail.</li><li>
Ability to make critical decisions quickly and effectively during incidents.</li><li>
Excellent written and verbal communication skills for professional report writing.</li><li>
Proficiency with CCTV systems and security monitoring tools (training provided if needed).</li><li>
You must pass a background check and meet applicable requirements for the role.</li><li>
Experience in law enforcement, security command centers, or public safety dispatch.</li><li>
Familiarity with alarm systems and incident management software.</li><li>
Ability to multitask and remain calm in high-stress situations.</li></ul><h1 class="jobSectionHeader">
Physical Requirements</h1><ul><li>
Sitting for long periods of time in front of a computer.</li></ul> 
Equal Employment Opportunity
EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment, including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. EPIC iO takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.</div>

SOC Agent (CCTV Monitoring & Incident Reporting)

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