customer service specialist Jobs in Cairo

customer service specialist

call center representative

customer service representative Jobs in Cairo

customer service representative

sales support specialist

telesales representative

call center telesales team leader

51Talk

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve sales targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions and close sales.
 </li>
 <li>
 Achieve and exceed monthly sales targets.
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all sales activities in the CRM system.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a Sales Team Lead or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of sales and customer relationship management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
</div>

Call Center Telesales Team Leader

<div>
 
 
 About the role:
 
 ( Work on-site role as a B2C Telesales manager, at least 6 years of sales-related and management experience. English can use as working language, manage around 20-50 people)
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of telesales representatives to achieve enrollment targets
 </li>
 <li>
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 </li>
 <li>
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 </li>
 <li>
 Ensure high-quality customer interactions aligned with brand and service standards
 </li>
 <li>
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 </li>
 <li>
 Handle escalated inquiries and support the team in closing high-potential prospects
 </li>
 <li>
 Conduct regular training sessions to improve product knowledge and telesales skills
 </li>
 <li>
 Generate and present performance reports and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in telesales or sales management, preferably in the education or service industry
 </li>
 <li>
 Strong leadership, communication, and team-building skills
 </li>
 <li>
 Target-oriented with a strong track record of meeting or exceeding sales goals
 </li>
 <li>
 Familiarity with CRM systems and sales reporting tools
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Education, or a related field
 </li>
 <li>
 English can use as working language
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: floor7，X7JJ+J35, Street 270, El-Basatin Sharkeya, El Basatin, Cairo Governorate 4234440
 
 
 
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Tele-Sales Manager-Egypt

<div>
 
 
 About the role:
 
 ( Work on-site role as a B2C Telesales Manager, at least 6 years of sales-related and management experience. Must have at least one year of work, life, or study experience in GCC countries, or serving or interfacing with clients from Saudi Arabia or other GCC counties. English can use as working language, manage around 20-50 people)
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of telesales representatives to achieve enrollment targets
 </li>
 <li>
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 </li>
 <li>
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 </li>
 <li>
 Ensure high-quality customer interactions aligned with brand and service standards
 </li>
 <li>
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 </li>
 <li>
 Handle escalated inquiries and support the team in closing high-potential prospects
 </li>
 <li>
 Conduct regular training sessions to improve product knowledge and telesales skills
 </li>
 <li>
 Generate and present performance reports and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in telesales or sales management, preferably in the education or service industry
 </li>
 <li>
 Strong leadership, communication, and team-building skills
 </li>
 <li>
 Target-oriented with a strong track record of meeting or exceeding sales goals
 </li>
 <li>
 Familiarity with CRM systems and sales reporting tools
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Education, or a related field
 </li>
 <li>
 English can use as working language
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: floor7，X7JJ+J35, Street 270, El-Basatin Sharkeya, El Basatin, Cairo Governorate 4234440
 
 
 
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Sales Manager-Egypt

<div>
 
 💼
 
 Telesales Representative (Course Consultant)
 
 
 
 
 
 
 🚀
 
 What You'll Do:
 
 
 
 
 
 
 📞 Make
 
 outbound calls
 
 to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand
 
 customer needs
 
 , recommend suitable solutions, and
 
 close sales effectively
 
 .
 
 
 💬 Respond to inquiries
 
 clearly and professionally
 
 , turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads,
 
 build strong relationships
 
 , and maintain accurate records in the
 
 CRM system
 
 .
 
 
 💪 Handle
 
 objections with confidence
 
 , provide clear product information, and ensure a
 
 smooth sales process
 
 .
 
 
 🏆 Consistently
 
 achieve or exceed
 
 sales targets and KPIs.
 
 
 
 
 
 ----
 
 
 
 
 
 ✅
 
 Requirements:
 
 
 
 
 
 
 📈 Minimum of
 
 1 year of experience
 
 in sales (telesales, call center, or education industry preferred).
 
 
 🗣️
 
 Strong English communication skills
 
 (B2 level or above).
 
 
 🔥
 
 Target-driven mindset
 
 with the ability to consistently meet and exceed goals.
 
 
 
 
 
 ----
 
 
 
 
 
 📍
 
 Work Schedule &amp; Location:
 
 
 
 
 
 
 📌
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 📌Working Hours in Ramadan:- 12pm - 4pm *Onsite*- 9pm - 12 AM *From Home*
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 ----
 
 
 
 
 
 📩
 
 Apply Now!
 
 
 
 
 
 
 📧 Send your
 
 resume
 
 to: rahafmo@51talk.com
 
 
 💬 Or reach out via
 
 WhatsApp:
 
 
 01228006460
 
 
</div>

Telesales Representative

American Association for Continuous Education

<div>
 Job Overview:
 
 We are seeking a dynamic and motivated Telesales Representative with strong marketing and sales skills to promote our medical courses. This is an exciting opportunity to advance your sales career in the healthcare sector.
 
 
 Key Responsibilities:
 
 Conduct outbound calls to potential customers to promote medical courses.
 
 Generate leads and follow up with prospects to convert them into clients.
 
 Provide excellent customer service by addressing inquiries, providing information, and resolving issues promptly.
 
 Maintain a thorough understanding of our services and products to effectively communicate benefits to clients.
 
 Develop and maintain customer relationships to ensure satisfaction and loyalty.
 
 Collaborate with the marketing team to develop sales strategies and promotional materials.
 
 Track and report sales activities and outcomes, including call logs, leads, and sales metrics.
 
 
 
 
 
 Requirements
 
 
 - Bachelor's degree.
 
 - 1-2 years of experience in telesales, telemarketing, or a related field within the healthcare sector.
 
 - Excellent communication and persuasive skills.
 
 - Strong knowledge of sales techniques and customer service principles.
 
 - Strong problem-solving skills and a customer-centric mindset.
 
 - Fluency in English.
 
 - Cairo or Giza Residents only.
 
 
 
 Benefits
 
 
 Work conditions:
 
 -Full-time job
 
 -Fixed Shift From 09:00 AM to 5:00 PM
 
 - 2 days off
 
 -Professional and friendly work environment.
 
 - Career growth opportunities.
 
 - Competitive salary based on experience.
 
 
 - Kindly, if interested, send your CV and mention the job title via WhatsApp on 01010710581
 
 or via email: somaya.atef@amasedu.com
 
 
 #TeleSales
 
 #TelesalesJob
 
 #SalesRepresentative
 
 #SalesExecutive
 
 #CallCenterJobs
 
 #OutboundSales
 
 #HiringNow
 
 #JoinOurTeam
 
 #JobOpportunity
 
 
 
</div>

Raya CX

<div>
 Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to delivering exceptional service and driving positive results for our clients. Position Overview: We are seeking a highly motivated and experienced Call Center Team Leader to join our growing team. The ideal candidate will have a strong background in banking and customer service, with proven leadership skills and a passion for delivering exceptional customer experiences. Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of call center agents to achieve performance targets and deliver high-quality service to customers
 </li>
 <li>
 Monitor and evaluate team performance, providing coaching and feedback as needed to improve performance and achieve goals
 </li>
 <li>
 Develop and implement training programs to ensure team members are equipped with the necessary skills and knowledge to provide excellent customer service
 </li>
 <li>
 Handle escalated customer inquiries and complaints in a timely and professional manner
 </li>
 <li>
 Collaborate with other departments to identify and implement process improvements to enhance the customer experience
 </li>
 <li>
 Prepare and analyze reports on team performance and make recommendations for improvement
 </li>
 <li>
 Stay updated on industry trends and best practices in order to continuously improve the team's performance and processes Qualifications:
 </li>
 <li>
 Bachelor's degree in business, finance, or a related field
 </li>
 <li>
 Minimum of 3 years of experience in a call center environment, preferably in the banking industry
 </li>
 <li>
 Proven experience in a leadership or supervisory role
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure in a fast-paced environment
 </li>
 <li>
 Proficient in Microsoft Office and call center software
 </li>
 <li>
 Fluent in English and Arabic We Offer:
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career growth and development
 </li>
 <li>
 Dynamic and collaborative work environment
 </li>
 <li>
 Training and support to help you succeed in your role If you are a driven and customer-focused individual with a background in banking and leadership, we want to hear from you! Join our team at RayaCX and be a part of our mission to revolutionize customer experience in the banking industry.
 
 </li>
 </ul>
</div>

Call Center Team leader (banking )

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary
 
 
 
 Reporting to the Sales Development Team Leader, you will be an integral part of the team by helping the Business Consultant's to research, prospect, cold call, follow-up and schedule meetings. We are looking for a friendly, well-spoken Sales Development Representative (SDR) to assist our company in expanding our customer base.
 
 
 The SDR's responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salesperson.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Developing sales strategies to draw in potential buyers or to solicit new potential customers.
 </li>
 <li>
 Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.
 </li>
 <li>
 Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
 </li>
 <li>
 Presenting product information to customers once you have identified their needs.
 </li>
 <li>
 Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.
 </li>
 <li>
 Following up with potential customers who expressed interest but did not purchase any goods or services.
 </li>
 <li>
 Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
 </li>
 <li>
 Collaborating with sales executives to ensure the company's goals and targets are met.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Knowledge about the product and market (Real Estate experience a plus)
 </li>
 <li>
 1-2 years of Sales experience is not essential but you must be unafraid to make cold calls
 </li>
 <li>
 personable and highly coachable.
 
 
 </li>
 </ul>
 
 Skills &amp; Behaviors Of Successful Candidates
 
 
 
 <ul>
 <li>
 A bachelor's degree in sales, marketing, business, or related field.
 </li>
 <li>
 1+ year of experience as a Telesales agent or any sales-related role.
 </li>
 <li>
 Strong communication, interpersonal, teamwork, and customer service skills.
 </li>
 <li>
 Basic computer skills, including Microsoft Word and Excel.
 </li>
 <li>
 Good time management and analytical skills.
 </li>
 <li>
 Good telephone etiquette and computer literacy skills.
 </li>
 <li>
 Ability to follow scripts and say them in your own words.
 </li>
 <li>
 Good cold calling skills
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Sales Development Representative

Explore 697+ Call center telesales team leader in Cairo this March. Find roles across top companies and apply now to boost your career.

697 call center telesales team leader jobs In Cairo

Call Center Telesales Team Leader

Tele-Sales Manager-Egypt

Sales Manager-Egypt

Telesales Representative

Telesales Representative

Call Center Team leader (banking )

Sales Development Representative