area manager, fulfillment center operations , cai6

sales manager

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area manager i , operations

area manager, fulfillment center operations , cai6 Jobs in Cairo

assistant manager sales operations Jobs in Cairo

assistant manager sales operations

call center unit manager

بنك التعمير والإسكان HD Bank

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 To lead all aspects of inbound communication operations to ensure the delivery of an excellent customer experience, achieve strategic operational performance goals, and enhance operational quality and efficiency, while managing the team, resources, and relevant technologies.
 
 
 
 &hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Participate in developing a clear vision for the Inbound Call Center that aligns with the bank&rsquo;s general objectives and establishing strategies to enhance efficiency and service quality.
 </li>
 <li>
 Develop and implement Standard Operating Procedures (SOPs), quality assurance standards, and compliance protocols to ensure the delivery of consistent, high-quality service.
 </li>
 <li>
 Analyze customer feedback, performance indicators, and market trends to identify improvement opportunities and implement necessary changes.
 </li>
 <li>
 Supervise the selection, implementation, and management of all call center software and equipment, such as Customer Relationship Management (CRM) systems and Automatic Call Distribution (ACD) systems.
 </li>
 <li>
 Setting performance goals and Key Performance Indicators (KPIs) and conducting periodic performance evaluations.
 </li>
 <li>
 Mentoring and training team leaders and their subordinates to improve skills, resolving complex issues, and creating a positive work environment.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 A University Degree.
 </li>
 <li>
 A minimum of 5 years of experience in Call Centers, with at least 3 years in supervisory or managerial roles within the
 
 inbound banking sector
 
 .
 </li>
 <li>
 Strong leadership skills and the ability to guide and motivate multi-level teams.
 </li>
 <li>
 Proficiency in data analysis and Key Performance Indicators (KPIs) with the ability to make effective corrective decisions.
 </li>
 <li>
 Expertise in using Call Management Systems and Customer Relationship Management (CRM) systems.
 </li>
 <li>
 Fluency in English and proficiency in computer applications, CRM software, and banking systems.
 </li>
 </ul>
 
 
</div>

Call Center Unit Manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175658
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Assistant Projects Manager is a pivotal role responsible for the day-to-day planning, coordination, and execution of a diverse portfolio of projects within the shopping center. This includes tenant expansions, unit splits, new unit creation, mall refurbishments, and area renovations.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.
 </li>
 <li>
 Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.
 </li>
 <li>
 Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.
 </li>
 <li>
 Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.
 </li>
 <li>
 Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.
 </li>
 <li>
 Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.
 </li>
 <li>
 Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.
 </li>
 <li>
 Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.
 </li>
 <li>
 Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of asbuilt drawings and operation &amp; maintenance manuals.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 3-5 years&rsquo; relevant experience in a Shopping Centre/Mall/Real Estate especially with some background in Civil Defense Service would be highly advantageous.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 University Graduate in Engineering, Bilingual (English and Arabic speaking skills desirable)
 </li>
 <li>
 Architect or Civil Background is a Must.
 </li>
 <li>
 Experience in facility management, maintenance planning, and safety protocols
 </li>
 <li>
 Strong organizational, budgeting, and project management skills
 </li>
 <li>
 MBA in Management or related field is preferred. MBA &ndash; PMP &ndash; FMP
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Projects | Asset Management | Real Estate

Bevatel

<div>
 Bevatel is looking for an AI Product Owner who owns the backlog and delivery of AI‑powered features across customer‑facing experiences (Call Center, Business Chat, SMS touchpoints). Focuses on how AI improves agent productivity, reporting and automation, coordinating with platform teams on AI services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and prioritize the AI experience backlog (e.g., AI call analytics, AI agents, AI tagging, AI‑assisted replies).
 </li>
 <li>
 Translate strategic AI objectives into actionable user stories and acceptance criteria.
 </li>
 <li>
 Work with Call Center, Chat, SMS and Core teams to embed AI into their workflows consistently.
 </li>
 <li>
 Coordinate with platform/engineering on AI service capabilities, constraints and performance.
 </li>
 <li>
 Lead agile ceremonies for AI‑focused work, track progress and manage cross‑team dependencies.
 </li>
 <li>
 Validate AI features with users and internal stakeholders; iterate based on feedback and data.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years as a Product Owner, PM or BA in SaaS; exposure to AI/ML features is mandatory.
 </li>
 <li>
 Understanding of contact center or messaging workflows is advantageous.
 </li>
 <li>
 Strong communication skills bridging business, UX and technical teams.
 </li>
 <li>
 Experience with Agile delivery and backlog management tools.
 </li>
 </ul>
</div>

AI Product Owner

Future Group Language Solutions

<div>
 
 Jadeer
 
 is hiring a
 
 Customer Care Advisor
 
 on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
 
 
 Job Title:
 
 Customer Care Advisor
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and timely manner.
 </li>
 <li>
 Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
 </li>
 <li>
 Resolve complaints efficiently while ensuring compliance with company policies and service standards.
 </li>
 <li>
 Accurately document customer interactions and update CRM systems with relevant information.
 </li>
 <li>
 Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
 </li>
 <li>
 Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
 </li>
 <li>
 Stay updated on products, services, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to continuous improvement initiatives by sharing customer feedback and insights.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Commerce, Communications, or a related field (preferred).
 </li>
 <li>
 0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
 </li>
 <li>
 Excellent verbal communication skills in English and Arabic.
 </li>
 <li>
 Strong problem-solving abilities and customer-oriented mindset.
 </li>
 <li>
 Ability to handle high call volumes and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using CRM systems and basic computer applications.
 </li>
 <li>
 Flexibility to work rotational shifts, including weekends and public holidays if required.
 </li>
 <li>
 Strong interpersonal skills, adaptability, and a positive attitude.
 
 
 
 </li>
 </ul>
 If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.
</div>

Customer Care

Crossworkers-Egypt

<div>
 
 Title:
 
 Senior C# / .NET Core Developer
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Engineering Manager/ Service Delivery Manager
 
 
 
 Position Type:
 
 Full Time
 
 
 
 Location:
 
 Cairo
 
 
 We are looking for a highly skilled and driven Senior C# / .NET Core Developer to build and evolve modern backend systems within a complex, service-based architecture. This role involves working on high-performance services, including edge and IoT scenarios, while leveraging modern development practices and AI-enhanced workflows.
 
 
 
 
 Key Responsibilities:
 
 
 
 Backend Development:
 
 
 
 <ul>
 <li>
 Design, build, and maintain backend and background services using modern .NET
 </li>
 <li>
 Develop and maintain REST and gRPC APIs
 </li>
 <li>
 Work within a large, mature codebase by extending, refactoring, and modernizing services
 </li>
 <li>
 Design efficient data access layers using relational databases
 
 
 </li>
 </ul>
 
 System Architecture &amp; Performance:
 
 
 
 <ul>
 <li>
 Build and operate distributed and event-driven systems
 </li>
 <li>
 Ensure high performance and resource efficiency, especially in edge/IoT environments
 </li>
 <li>
 Apply spike-driven development to validate new features and approaches
 
 
 </li>
 </ul>
 
 AI &amp; Modern Practices:
 
 
 
 <ul>
 <li>
 Leverage AI tools and adapt to agentic workflows to enhance development efficiency
 </li>
 <li>
 Continuously explore and adopt modern technologies and practices
 
 
 </li>
 </ul>
 
 Collaboration &amp; DevOps:
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams and contribute to shared architecture standards
 </li>
 <li>
 Use Docker and Azure DevOps (CI/CD pipelines) to support development workflows
 
 
 </li>
 </ul>
 
 
 Desired Skills:
 
 
 
 
 <ul>
 <li>
 Strong expertise in C# and modern .NET (latest versions)
 </li>
 <li>
 Experience with ORMs (e.g., Entity Framework) and relational databases (SQL Server, PostgreSQL, Azure SQL)
 </li>
 <li>
 Solid understanding of asynchronous programming, multithreading, and concurrency
 </li>
 <li>
 Experience building REST APIs and gRPC services
 </li>
 <li>
 Strong experience in unit testing and writing clean, maintainable code
 </li>
 <li>
 Experience with distributed systems and service-based architectures
 </li>
 <li>
 Familiarity with event-driven architectures and messaging patterns
 </li>
 <li>
 Hands-on experience with Docker and CI/CD pipelines (Azure DevOps)
 </li>
 <li>
 Experience working within complex, existing codebases
 </li>
 <li>
 Strong problem-solving and critical thinking skills
 </li>
 <li>
 Experience or interest in AI tools and agentic workflows
 </li>
 <li>
 Very good English communication skills
 
 
 </li>
 </ul>
 
 
 Nice to Have:
 
 
 
 
 <ul>
 <li>
 Experience with Azure services (APIM, AGW, AKS, IoT Edge, Functions, Blob Storage)
 </li>
 <li>
 Experience with time-series databases (InfluxDB, TimescaleDB)
 </li>
 <li>
 Experience with MQTT or similar messaging systems
 </li>
 <li>
 General cloud architecture knowledge
 </li>
 <li>
 Interest in experimenting with new technologies
 </li>
 <li>
 Knowledge sharing and mentoring mindset
 
 
 </li>
 </ul>
 
 
 What We Value:
 
 
 
 
 <ul>
 <li>
 Ownership and a self-driven mindset
 </li>
 <li>
 Clean code, maintainability, and strong documentation practices
 </li>
 <li>
 Pragmatic approach to evolving and modernizing systems
 </li>
 <li>
 Willingness to understand systems end-to-end
 </li>
 <li>
 Proactive adoption of new technologies, especially AI-driven approaches
 </li>
 <li>
 Strong collaboration and knowledge-sharing culture
 
 
 </li>
 </ul>
 
 
 What We Offer:
 
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Flexible working environment
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Access to modern tools and technologies
 </li>
 <li>
 Continuous learning and development opportunities
 </li>
 <li>
 Clear career growth path
 
 
 </li>
 </ul>
 
 
 About
 
 
 CrossWorkers
 
 
 We are a Danish-owned software offshoring company providing European clients with professional Egyptian developers.
 
 
 We have been in business since 2009, delivering high-quality software development services and building long-term partnerships.
 
 
 Our headquarters are in Copenhagen, Denmark, and our Offshore Development Center is located in the Fifth Settlement, New Cairo.
 
 
 We also have a growing presence across Sweden, Norway, Finland, Switzerland, the UK, Germany, and Bahrain.
</div>

Senior C# / .NET Core Developer

Network International

<div>
 
 
 Job Description
 
 
 
 NI Logical Security unit provides Service to NI Clients in user management activities, maintaining an effective client relation while working independently as an admin security expert providing both the user management services and controlled process over the granted access.
 
 
 The Logical Security Team leader ensures that all requisitions received by the Unit are processed and responded within SLA (Service Level Agreement) and as per the policy.
 
 
 Cooperate with process and control owners to maintain current knowledge of the new applications that need to be handed over for the unit control. Working closely with the information security team ensuring that the timely (monthly/quarterly/yearly) reviews off all administered applications are done within the TAT.
 
 
 Work out the self-assessment evaluation and internal control ensuring that the processes are implemented as per NI policy and in line with the data audit requirements.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 To proactively check, review and action all requisitions from Internal users and clients and ensure they are processed within TAT.
 </li>
 <li>
 To work out all user administration functions and comprise this in the robust system/process manual with the aim to streamlining the process through the process flow map, and the system manual.
 </li>
 <li>
 To supervise and ensure all empower requests are processed before cut-off time
 </li>
 <li>
 To check and supervise that all 3rd party requests are processed within TAT, as per the process requirements and logged in the SEC Tracker.
 </li>
 <li>
 To ensure that all reports are generated and submitted on a weekly, monthly and quarterly basis accordingly required by internal users and Clients
 </li>
 <li>
 To ensure that 24/7 availability on call user support for specific NI 24/7 critical units.
 </li>
 <li>
 To process the HR notification emails for staff separations have been processed and responded to as per the requirement.
 </li>
 <li>
 Monitoring the on-going effectiveness of key controls and data privacy while conducting the internal/external access requests to gain assurance that they are operating in line with fraud/ operational risk appetite and any audit requirement.
 </li>
 <li>
 Proactively participate in providing new ideas and recommendations for best in class fraud practices that may be valuable for clients in different geographical regions globally.
 </li>
 <li>
 Working closely with the NI concerned team for any new system/application to handed over or on-boarded onto the production live environment
 </li>
 <li>
 Act as back up for the daily review of the user management activities audit trail report, keeping evidences in our records.
 </li>
 <li>
 Provide the required support in order to ensure that the SCP (self-certification program) program and risk reporting are detecting the practices that create
 </li>
 </ul>
 
 
 
 
 fraud/business reputation risk, and mitigate audit finding guarantying no pending audit points.
 
 <ul>
 <li>
 Ensure all procedures and Logical Security unit documents are maintained and updated.
 </li>
 <li>
 Deliver all the required support /task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with multi skills players.
 </li>
 <li>
 Performs other related duties as requested by the company.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or higher from a recognized university Language:
 </li>
 <li>
 Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level.
 </li>
 <li>
 Minimum 2+ years&rsquo; experience in User Access Management in Banking / Finance / Payment Processing Domains.
 </li>
 <li>
 User administration functions/Access management
 </li>
 <li>
 Knowledge of banking and financial applications/systems
 </li>
 <li>
 Knowledge in profile provisioning
 </li>
 <li>
 Knowledge in PCI &ndash; DSS standards and practices
 </li>
 <li>
 Knowledge in Audit, Compliance and security.
 </li>
 <li>
 Able to lead the investigations internally and take ownership of the issue until closure
 </li>
 <li>
 Team player and able to empathize with the client.
 </li>
 <li>
 Customer focused and should be able to work under extreme pressure(s) and should have an easy going attitude with ability to multi task.
 </li>
 <li>
 Self-motivated and ability to manage the client and represent the client internally
 </li>
 <li>
 Has the initiative to manage the daily tasks without any supervision
 </li>
 </ul>
</div>

Identity Access Management Senior Officer - Africa

EgyBell

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement.
 
 
 
 
 
 
 Fresh Graduates are welcome to apply.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Good user of Excel and MS Office
 
 
 Excellent command of English language.
 
 
 Excellent communication and problem-solving skills.
 
</div>

Call Center Representative (Fresh Graduates)

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