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call for applications disability inclusion research consultant

ROZEE.PK

<p></p><div><div><div><p><b>Project Context and Scope:</b></p>
<p>
IOM works to strengthen the protection environment in Pakistan, supporting both displaced Afghan nationals as well as other at-risk individuals and communities. Under the overall supervision of the Programme Coordinator (Protection) and Protection Officer, and the direct supervision of the National Protection Officer, the Disability Inclusion Consultant will be responsible for supporting the Protection Unit&rsquo;s disability inclusion research efforts.</p>
<p><b>
Organizational Department / Unit to which the Consultant is contributing:</b></p>
<p>
The consultant will be contributing to IOM&rsquo;s Protection Unit, under the broader Humanitarian, Recovery, and Resilience Division. In recent years, IOM Pakistan&rsquo;s protection portfolio has expanded to cover activities related to protection case management, community-based protection, gender-based violence, legal aid and assistance, as well as protection monitoring and analysis. In addition, the Protection Unit is conducting protection mainstreaming, through the provision of capacity building, and training, as well as close coordination with other units and divisions across the mission.</p>
<p><b>
National Consultant: Tasks to be performed under this contract:</b></p>
<p>
The objective of this consultancy is to inform IOM&rsquo;s protection programming by producing evidence-based analysis and actionable recommendations that enhance inclusion, accessibility, and protection outcomes for persons with disabilities across IOM&rsquo;s areas of intervention.</p>
<p><b>
Core Functions / Responsibilities</b></p><br>
<p></p>
<p>
The Consultant will design and implement a research study assessing protection risks, access to essential services, and specific vulnerabilities of persons with disabilities in Pakistan.</p><br>
<p></p>
<p>
Specifically, the Consultant is expected to,</p>
<div>
<ul><li>Design data collection tools, including Key Informant Interviews (KIIs) and Focus Group Discussions (FGDs)</li></ul>
<ul><li>Map participants and field locations across target provinces</li></ul>
<ul><li>Identify and, where required, coordinate with Organizations of Persons with Disabilities (OPDs) or specialized facilitators/interpreters (e.g., sign language interpreters, mobility-support specialists, guides for blind participants) to ensure accessible and inclusive data collection.</li></ul>
<ul><li>Prepare and submit an Inception Report, detailing methodology, sampling, tools, and workplan.</li></ul>
<ul><li>Conduct and coordinate data collection activities. Data collection should prioritize diversity and accessibility, including the provision of reasonable accommodations (e.g., sign interpretation, transport, accessible venues).</li></ul>
<ul><li>Produce a Data Collection Summary, documenting completed interviews/discussions, and emerging themes.</li></ul>
<ul><li>Identify key protection risks, needs, and challenges faced by persons with disabilities among vulnerable communities in Pakistan.</li></ul>
<ul><li>Assess barriers and enablers related to access to protection and essential services, including healthcare, education, livelihoods, and legal assistance.</li></ul>
<ul><li>Analyse protection risk profiles, highlighting how legal, social, and institutional frameworks influence their experiences.</li></ul>
<ul><li>Develop and provide practical and programmatic recommendations for IOM and partners to strengthen disability inclusion within ongoing and future protection interventions.</li></ul>
<ul><li> Produce a Report summarizing the findings and may also support dissemination through a presentation or internal workshop and the development of factsheets tailored for IOM&rsquo;s thematic units.</li></ul>
</div>
<p><b>Methodology</b></p><br>
<p></p>
<p>
The Consultant will adopt a mixed methods approach, combining desk research with field-based qualitative data collection.</p><br>
<p></p>
<p>
1. <b>Desk Review:</b></p>
<p>
Review existing data, reports, and studies from IOM, UNHCR, WHO, NGOs, and other relevant actors focusing on disability inclusion, access to services, and protection risks for persons with disabilities in Pakistan.</p>
<p><b>
Qualitative Data Collection:</b></p>
<p>
Conduct Key Informant Interviews (KIIs) and/or Focus Group Discussions (FGDs) with</p>
<ul>
<li>Persons with disabilities (adults above 18</li>
<li>Caregivers and family members</li>
<li>Organizations of Persons with Disabilities (OPDs)</li>
<li>Service providers and frontline actors</li></ul><br>
<p></p>
<p>
Representation will be ensured across gender, age, and disability types (physical, sensory, intellectual, psychosocial).</p>
<p>
1.<b> </b><b>Geographic Scope:</b></p>
<p><b>
Fieldwork may take place in:</b></p>
<ul>
<li>Khyber Pakhtunkhwa (KP)</li>
<li>Balochistan</li>
<li>Sindh</li>
<li>Punjab</li>
<li>Islamabad Capital Territory (ICT)</li>
</ul>
<p><b>Expected Outputs:</b></p>
<p>
The Consultant is expected to deliver the following outputs:</p>
<p>
1. Inception Report:</p>
<ul>
<li>Detailing the methodology, sampling plan, data collection tools, and workplan.</li>
<li>Submitted in English and revised following IOM&rsquo;s feedback</li>
</ul>
<p><b>Data Collection Summary:</b></p>
<ul>
<li>Documentation of completed KIIs/FGDs and emerging themes.</li>
</ul>
<p><b>Draft Report</b></p>
<ul>
<li>Identifying key protection risks, needs, and challenges faced by persons with disabilities among vulnerable communities in Pakistan</li>
<li>Final Report</li>
<li>Data validation with Organizations of Persons with Disabilities.</li>
<li>Incorporating feedback from IOM.</li>
<li>Optional Outputs (as agreed with IOM):</li>
<li>Presentation or internal workshop to disseminate findings.</li>
</ul>
<p><b> Education, Experience and/or skills required
</b></p><p><b>EDUCATION:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Social Sciences, Political Science, International Development, Disability Studies, or a related field from an accredited academic institution.</li>
<li>Master&rsquo;s degree in a relevant field will be considered an advantage.</li>
</ul>
<p><b>EXPERIENCE AND SKILLS</b></p>
<ul>
<li>Minimum 5 years of professional experience in research, protection, or disability inclusion within humanitarian or development contexts.</li>
<li>Demonstrated experience in conducting qualitative research and analysis, particularly with marginalized or vulnerable populations.</li>
<li>Knowledge of disability inclusion frameworks, protection principles, and accessibility standards.</li>
<li>Previous experience working with IOM, UN agencies, or other international organizations is an advantage.</li>
<li>Strong understanding of the sociopolitical context of Pakistan and familiarity with Afghan displacement dynamics.</li>
<li>Commitment to ethical research principles, including &ldquo;Do No Harm,&rdquo; confidentiality, informed consent, and participation of persons with disabilities.</li>
</ul>
<p><b>LANGUAGES:</b></p>
<ul>
<li>Data collection may be conducted in Urdu and/or relevant local languages, with translation and technical support as required. However, all reports and transcripts should be submitted in English.</li>
<li>Fluency in English and Urdu is required.</li>
</ul>
<p><b><i>Only short-listed candidates who are matching required criteria for the consultancy will be contacted by IOM.</i></b></p>
<p><b><i>
Any offer made to the candidate in relation to this call for applications is subject to funding confirmation.</i></b></p>
<p><b><i>
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances.</i></b></p><br>
<p></p>
<p><b><i>
IOM provides equal opportunity to all qualified female and male.</i></b></p><p><br>
</p><br>
<br>
</div><p></p><div><h4 class="jobSectionHeader"><b>TOTAL POSITIONS</b></h4>
<p>1</p>
<h4 class="jobSectionHeader"><b>POSTED ON</b></h4>
<p>December 24, 2025</p>
<h4 class="jobSectionHeader"><b>EXPIRY DATE</b></h4>
<p>January 1, 2026</p>
<h4 class="jobSectionHeader"><b>BUSINESS</b></h4>
<p>UN-IOM</p>
<h4 class="jobSectionHeader"><b>CATEGORY</b></h4>
<p>Project Management</p>
<h4 class="jobSectionHeader"><b>JOB TYPE</b></h4>
<p>Consultant</p>
<h4 class="jobSectionHeader"><b>MINIMUM EDUCATION</b></h4>
<p>Bachelors
</p><h4 class="jobSectionHeader"><b>CAREER LEVEL</b></h4>
<p>Consultant
</p><h4 class="jobSectionHeader"><b>MINIMUM EXPERIENCE</b></h4>
<p>5 Years</p></div></div></div>

CALL FOR APPLICATIONS-DISABILITY INCLUSION RESEARCH CONSULTANT

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div><div><b>Project Context and Scope
</b></div><p>IOM works to strengthen the protection environment in Pakistan, supporting both displaced Afghan nationals as well as other at-risk individuals and communities. Under the overall supervision of the Programme Coordinator (Protection) and Protection Officer, and the direct supervision of the National Protection Officer, the Disability Inclusion Consultant will be responsible for supporting the Protection Unit&rsquo;s disability inclusion research efforts.<br>
<br>
</p><p><b>Organizational Department / Unit to which the Consultant is contributing:
</b></p><div>The consultant will be contributing to IOM&rsquo;s Protection Unit, under the broader Humanitarian, Recovery, and Resilience Division. In recent years, IOM Pakistan&rsquo;s protection portfolio has expanded to cover activities related to protection case management, community-based protection, gender-based violence, legal aid and assistance, as well as protection monitoring and analysis. In addition, the Protection Unit is conducting protection mainstreaming, through the provision of capacity building, and training, as well as close coordination with other units and divisions across the mission.</div></div><div></div>
<br><div><div><b>RESPONSIBILITIES<br>
Tasks to be performed under this contract<br>
</b></div><p>The objective of this consultancy is to inform IOM&rsquo;s protection programming by producing evidence-based analysis and actionable recommendations that enhance inclusion, accessibility, and protection outcomes for persons with disabilities across IOM&rsquo;s areas of intervention.
</p><p><b>Core Functions / Responsibilities
</b></p><p>The Consultant will design and implement a research study assessing protection risks, access to essential services, and specific vulnerabilities of persons with disabilities in Pakistan.
</p><p>Specifically, the Consultant is expected to:
</p><div><ul><li><p>Design data collection tools, including Key Informant Interviews (KIIs) and Focus Group Discussions (FGDs).
</p></li></ul><ul><li><p>Map participants and field locations across target provinces.
</p></li></ul><ul><li><p>Identify and, where required, coordinate with Organizations of Persons with Disabilities (OPDs) or specialized facilitators/interpreters (e.g., sign language interpreters, mobility-support specialists, guides for blind participants) to ensure accessible and inclusive data collection.
</p></li></ul><ul><li><p>Prepare and submit an Inception Report, detailing methodology, sampling, tools, and workplan.
</p></li></ul><ul><li><p>Conduct and coordinate data collection activities. Data collection should prioritize diversity and accessibility, including the provision of reasonable accommodations (e.g., sign interpretation, transport, accessible venues).
</p></li></ul><ul><li><p>Produce a Data Collection Summary, documenting completed interviews/discussions, and emerging themes.
</p></li></ul><ul><li><p>Identify key protection risks, needs, and challenges faced by persons with disabilities among vulnerable communities in Pakistan
</p></li></ul><ul><li><p>Assess barriers and enablers related to access to protection and essential services, including healthcare, education, livelihoods, and legal assistance.
</p></li></ul><ul><li><p>Analyze protection risk profiles, highlighting how legal, social, and institutional frameworks influence their experiences.
</p></li></ul><ul><li><p>Develop and provide practical and programmatic recommendations for IOM and partners to strengthen disability inclusion within ongoing and future protection interventions.
</p></li></ul><ul><li><p>Produce a Report summarizing the findings and may also support dissemination through a presentation or internal workshop and the development of factsheets tailored for IOM&rsquo;s thematic units.
</p></li></ul></div><p><b>Methodology:
</b></p><p>The Consultant will adopt a mixed methods approach, combining desk research with field-based qualitative data collection.
</p><div><ul><li><b>Desk Review:
</b></li></ul><ul><li><b>Qualitative Data Collection:
</b></li></ul></div><p>Review existing data, reports, and studies from IOM, UNHCR, WHO, NGOs, and other relevant actors focusing on disability inclusion, access to services, and protection risks for persons with disabilities in Pakistan.
 </p><p>Conduct Key Informant Interviews (KIIs) and/or Focus Group Discussions (FGDs) with:
</p><ul><li>Persons with disabilities (adults above 18)
</li><li>Caregivers and family members
</li><li>Organizations of Persons with Disabilities (OPDs)
</li><li>Service providers and frontline actors
</li><li>Community representatives
</li></ul><p>Representation will be ensured across gender, age, and disability types (physical, sensory, intellectual, psychosocial).
</p><div><ul><li><b>Geographic Scope:
</b></li></ul></div><p>Fieldwork may take place in:
</p><ul><li>Khyber Pakhtunkhwa (KP)
</li><li>Baluchistan
</li><li>Sindh
</li><li>Punjab
</li><li><p>Islamabad Capital Territory (ICT)<br>
</p></li></ul><p></p><div><ul><li><b>Language:
</b></li></ul></div><p>Data collection may be conducted in Urdu and/or relevant local languages, with translation and technical support as required. However, all reports and transcripts should be submitted in English<br>
</p><div></div><div><b>Performance indicators for the evaluation of results
</b></div><div><br>
<b>Expected Outputs:
</b></div><p>The Consultant is expected to deliver the following outputs:
</p><div><ul><li><b>Inception Report
</b></li></ul></div><ul><li><p>Detailing the methodology, sampling plan, data collection tools, and workplan.
</p></li><li><p>Submitted in English and revised following IOM&rsquo;s feedback.
</p></li></ul><div><ul><li><b>Data Collection Summary
</b></li></ul></div><ul><li><p>Documentation of completed KIIs/FGDs and emerging themes.
</p></li></ul><div><ul><li><b>Draft Report
</b></li></ul></div><ul><li><p>Identifying key protection risks, needs, and challenges faced by persons with disabilities among vulnerable communities in Pakistan
</p></li></ul><div><ul><li><b>Final Report
</b></li></ul></div><ul><li><p>Data validation with Organizations of Persons with Disabilities.
</p></li><li><p>Incorporating feedback from IOM.
</p></li></ul><div><ul><li><b>Optional Outputs (as agreed with IOM):
</b></li></ul></div><ul><li><p>Presentation or internal workshop to disseminate findings.
</p></li><li><p>Factsheets summarizing key findings for different programmatic units.</p></li></ul></div><div></div>
<br><div><div>QUALIFICATIONS<br>
Education<br>
</div><div><ul><li>Bachelor&rsquo;s degree in Social Sciences, Political Science, International Development, Disability Studies, or a related field from an accredited academic institution.
</li><li><p>Master&rsquo;s degree in a relevant field will be considered an advantage.
</p></li></ul></div><div>Experience
</div><div><ul><li><p>Minimum 5 years of professional experience in research, protection, or disability inclusion within humanitarian or development contexts.
</p></li><li><p>Demonstrated experience in conducting qualitative research and analysis, particularly with marginalized or vulnerable populations.
</p></li></ul></div><div>Skills
</div><div><ul><li><p>Knowledge of disability inclusion frameworks, protection principles, and accessibility standards.
</p></li><li><p>Previous experience working with IOM, UN agencies, or other international organizations is an advantage.
</p></li><li><p>Strong understanding of the sociopolitical context of Pakistan and familiarity with Afghan displacement dynamics.
</p></li><li><p>Commitment to ethical research principles, including &ldquo;Do No Harm,&rdquo; confidentiality, informed consent, and participation of persons with disabilities.
</p></li></ul></div><div>Languages
</div><div><ul><li>Fluency in English and Urdu is required.
</li><li>Working knowledge of Pashto or other local languages is an advantage.
</li></ul></div><div>IOM&rsquo;s official languages are English, French and Spanish.
</div><div>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
</div><div></div><div>Travel required
</div><div><ul><li>Yes
</li></ul></div><div><b>Required Competencies
</b></div><div></div><div>IOM&rsquo;s competency framework can be found at this link . Competencies will be assessed during the selection process.
</div><div></div><div>Values - all IOM staff members must abide by and demonstrate these three values:
</div><div><ul><li>Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
</li><li>Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
</li><li>Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
</li><li>Courage: Demonstrates willingness to take a stand on issues of importance.
</li><li>Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
</li></ul></div><div>Core Competencies &ndash; behavioral indicators
</div><div><ul><li>Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
</li><li>Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
</li><li>Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
</li><li>Accountability: Takes ownership for achieving the Organization&rsquo;s priorities and assumes responsibility for own actions and delegated work.
</li><li>Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
</li></ul><div><div><b>Notes
</b></div><div><div><ul><li>Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
</li></ul><ul><li>Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
</li></ul><ul><li>IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
</li></ul><ul><li>IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
</li></ul><ul><li>IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
</li></ul><ul><li>IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
</li></ul></div></div><div>For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies</div></div></div></div>

Call for Applications-Disability Inclusion Research Consultant

Minerva Research Solutions

<div><p><b>Location:</b> Karachi (On-site)<br>
<b>Department:</b> Patient Experience &amp; Support<br>
<b>Employment Type:</b> Full-Time | Night Shift</p><p></p><h3 class="jobSectionHeader"><b>
Who We Are</b></h3><p>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.</p><p>
Our portfolio spans <b>Data Operations, Patient Recruitment, and Regulatory Services</b>, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by <b>FDA</b> and <b>ICH-GCP</b> standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.</p><p>
We are expanding our Customer Experience function and seeking a <b>customer-centric, articulate, and resilient professional</b> to join our high-performance team.</p><p></p><h3 class="jobSectionHeader"><b>
Role Summary</b></h3><p>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</p></li><li><p>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</p></li><li><p>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</p></li><li><p>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</p></li><li><p>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</p></li><li><p>
Maintain complete and compliant CRM documentation of all customer interactions.</p></li><li><p>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Qualifications &amp; Experience</b></h3><ul><li><p>
Bachelor&rsquo;s degree in any discipline (or equivalent).</p></li><li><p><b>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</b></p></li><li><p>
Minimum <b>1 year of international customer support experience</b> (contact center, BPO, or shared services).</p></li><li><p>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</p></li><li><p>
Strong analytical thinking, emotional intelligence, and client-service orientation.</p></li><li><p>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</p></li><li><p>
Proficiency in customer service platforms/CRM tools and MS Office applications.</p></li><li><p>
Willingness to work night shifts and adjust to evolving business needs.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Gain at Minerva</b></h3><ul><li><p>
Competitive compensation with performance-based rewards</p></li><li><p>
Comprehensive medical insurance</p></li><li><p>
EOBI retirement benefits</p></li><li><p>
Structured Learning &amp; Development pathways, including certifications and career mobility</p></li><li><p>
Paid annual, medical, and casual leave</p></li><li><p>
Mental well-being and employee support programs</p></li><li><p>
Inclusive, collaborative, and growth-driven work culture</p></li><li><p>
Internal recognition &amp; employee engagement initiatives</p></li><li><p>
Modern digital tools and a technology-forward workplace</p></li><li><p>
Transportation facility for female staff &amp; conveyance allowance for male staff</p></li><li><p>
Night shift allowance</p></li><li><p>
Family-supportive policies, including parental leave</p></li><li><p>
Opportunities to contribute to community and social impact programs</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Work Schedule</b></h3><p><b>
Monday &ndash; Friday</b><br>
<b> 7:00 PM &ndash; 3:00 AM (On-site)</b></p><p></p><h3 class="jobSectionHeader"><b>
Diversity, Equity &amp; Inclusion</b></h3><p>
Minerva Research Solutions is an <b>Equal Opportunity Employer</b>. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.</p><p>
</p><p>K0ymBxh2d1</p></div>

Call Center Representative (Night Shift)

Globe Call Centre(SMC-PRIVATE) Ltd

<p><b>Globe Call Centre is seeking an experienced Call Centre Trainer to deliver paid, session-based training for our call centre agents.</b> This opportunity is ideal for a seasoned professional with a strong background in <b>international B2B support and sales</b>, who can provide impactful training without the commitment of a full-time role.</p><p><b>What We&rsquo;re Looking For</b></p><ul><li>Proven experience as a call centre trainer with expertise in <b>international B2B customer support and/or sales</b></li><li>Strong command of professional communication standards, including call structure, objection handling, rapport building, and customer satisfaction techniques</li><li>Ability to design and deliver engaging, practical training sessions tailored to call centre environments</li><li>Confidence in coaching agents on professional etiquette, tone, clarity, and cultural sensitivity when dealing with global clients</li><li>Comfort working as a <b>visiting trainer or consultant</b>, compensated on a per-session basis</li></ul><p><b>Key Responsibilities</b></p><ul><li>Conduct structured and results-driven training sessions for call centre agents</li><li>Provide guidance on handling international B2B calls professionally and effectively</li><li>Deliver real-time feedback, role-play exercises, and performance improvement strategies</li><li>Support improvements in overall call quality, customer experience, and conversion performance</li><li>Collaborate with leadership to ensure training aligns with operational goals</li></ul><p>Interested Candidates may send their resumes on &quot;hr@globe-call.com&quot;</p><p>Job Type: Part-time</p><p>Expected hours: 3 &ndash; 5 per week</p><p>Work Location: In person</p>

Corporate Trainer (for Call Centre Paid Session Trainings)

<div>
 <strong>
  Supervising Associate- Lead Talent Consultant (HRBP)
  <br/>
  <br/>
 </strong>
 At EY, we&rsquo;re all in to shape your future with confidence.
 <br/>
 <br/>
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 <br/>
 <br/>
 Join EY and help to build a better working world.
 <br/>
 <br/>
 <strong>
  The opportunity
  <br/>
  <br/>
 </strong>
 We call our human resources group the Talent Team, and this reflects how important our people are to the success of the EY organization. Working with the Talent Team, you&rsquo;ll help develop and execute our people strategy, which provides the programs, measures and tools that help employees achieve their goals.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities
  <br/>
  <br/>
 </strong>
 As an HR Business Partner (Lead Talent Consultant) at EY, you will play a pivotal role in aligning our human resources strategy with the business objectives of the Consulting Service Line. You will be responsible for driving talent management initiatives, fostering a high-performance culture, and ensuring that our people strategies support the growth and success of the organization. Other key responsibilities include:
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with business leaders to understand their talent needs and develop strategies to attract, retain, and develop top talent.
  </li>
  <li>
   Provide expert HR guidance and support to managers and employees on a range of HR issues, including performance management, employee relations, and organizational development.
  </li>
  <li>
   Lead talent management initiatives, including succession planning, leadership development, and employee engagement programs.
  </li>
  <li>
   Analyze workforce data and metrics to identify trends and inform decision-making.
  </li>
  <li>
   Partner with the recruitment team to ensure a robust talent pipeline for Consulting SL.
  </li>
  <li>
   Drive diversity and inclusion initiatives to create a more inclusive workplace.
  </li>
  <li>
   Support change management efforts and help facilitate organizational transformation.
  </li>
  <li>
   Stay updated on HR best practices and industry trends to ensure EY remains a competitive employer.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Attributes For Success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engaging key business stakeholders outside of key meetings, processes and transactions to build open and trusting relationships
  </li>
  <li>
   Identifying and driving the sharing of best practices across functions to facilitate continuous improvement
  </li>
  <li>
   Commercial and pragmatic approach balanced with a high degree of sensitivity and discretion
  </li>
  <li>
   Strong communication whether verbal or written, and the ability to communicate with all levels within the organization
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  </li>
 </ul>
 <strong>
  To qualify for the role, you must have
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  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field; a Master's degree or HR certification is a plus.
  </li>
  <li>
   Proven experience as an HR Business Partner or in a similar role, preferably within a consulting or professional services environment.
  </li>
  <li>
   Strong understanding of HR principles, practices, and employment laws
  </li>
  <li>
   Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization.
  </li>
  <li>
   Analytical mindset with the ability to interpret data and make data-driven decisions.
  </li>
  <li>
   Demonstrated ability to influence and drive change in a complex organizational environment.
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  </li>
 </ul>
 <strong>
  Ideally, you&rsquo;ll also have
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 </strong>
 <ul>
  <li>
   Time and project management skills &ndash; able to plan and manage time effectively and flex up and down to deal with key priorities
  </li>
  <li>
   CIPD qualification, or will look to pursue the qualification within a year
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Look For
  <br/>
  <br/>
 </strong>
 As a trusted advisor to our business/service lines with a strong HR background, you will have the ability to support multiple business units. You will also have experience in talent development, performance management and workforce planning.
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 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
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 <br/>
 Are you ready to shape your future with confidence? Apply today.
 <br/>
 <br/>
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
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 <br/>
 <strong>
  EY | Building a better working world
  <br/>
  <br/>
 </strong>
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
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 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
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 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fuelled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>


Supervising Associate - Lead Talent Consultant (HRBP) - Karachi

Prime bpo and Telecommunications

<p>Prime BPO is hiring Sales Verification Consultant for our international Campaigns. The selected candidates will be responsible for verifying U.S. customer information and ensuring accurate record maintenance</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to U.S. customers</li><li>Identify customer needs and offer appropriate medical equipment solutions.</li><li>Maintain accurate call logs and ensure compliance with campaign standards.</li><li>Achieve daily and monthly verification targets.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in a call center</li><li>Fluency in English with a confident and clear accent.</li><li>Strong communication and verification skills.</li><li>Ability to meet performance targets and work night shifts.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Sales Verification Consultant

<p><b>Prime BPO</b> is hiring <b>Sales Verification Consultant SVC (Verifier)</b> for our international Campaigns. The selected candidates will be responsible for verifying U.S. customer information and ensuring accurate record maintenance</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to U.S. customers</li><li>Identify customer needs and offer appropriate medical equipment solutions.</li><li>Maintain accurate call logs and ensure compliance with campaign standards.</li><li>Achieve daily and monthly verification targets.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in a call center</li><li>Fluency in English with a confident and clear accent.</li><li>Strong communication and verification skills.</li><li>Ability to meet performance targets and work night shifts.</li></ul><p><b>Interview Timings:</b></p><p><b>Monday to Friday - 7:00 PM onwards</b></p><p><b>Location:</b> 4th Floor, Rania Mall, Bank Rd, Saddar, Rawalpindi, 46000</p><p>Job Type: Full-time</p><p>Work Location: On-Site</p><p>Job Type: Full-time</p><p>Pay: From Rs100,000.00 per month</p><p>Experience:</p><ul><li>BPO: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Verifier

Explore 7388+ Call for applications disability inclusion research consultant in Pakistan this January. Find roles across top companies and apply now to boost your career.