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V Power Logistics

This is a night shift role from 6 pm to 3 am( mon to Fri)Job Title: Quality Analyst &ndash; Sales &amp; Operations (US Logistics)Responsibilities:* Monitor and evaluate inbound/outbound calls for Sales and Operations teams.* Ensure adherence to process, compliance, and communication standards.* Provide clear, constructive feedback to employees and support performance improvement.* Conduct training for new hires and refresher sessions for existing staff.* Prepare quality reports, maintain scorecards, and identify improvement opportunities.* Collaborate with team leads to improve call quality, customer experience, and process efficiency.Requirements:* 2&ndash;4 years of QA or training experience in logistics/BPO/customer service.* Strong understanding of US logistics processes.* Excellent communication, coaching, and analytical skills.* Proficient with call evaluation tools and MS Office.Job Type: Full-timePay: ₹30,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Call Quality Analyst

brocus it solutions pvt ltd

Designation: Quality Analyst (International -Sales process)Job brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or customer service provided by agents in a BPO environment. This role involves assessing interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall service delivery.Roles and responsibilities:<ul><li>Assess and evaluate customer interactions (calls, chats, emails, or tickets) to ensure adherence to technical and service quality standards.</li></ul><ul><li>Identify areas of improvement in troubleshooting processes, product knowledge, and communication skills.</li></ul><ul><li>Provide detailed feedback to agents and team leads on technical performance and quality assurance findings.</li></ul><ul><li>Generate reports on quality trends, agent performance, and process gaps.</li></ul><ul><li>Present data-driven insights to management to enhance overall service quality.</li></ul><ul><li>Assist in root cause analysis for recurring technical issues and customer dissatisfaction.</li></ul><ul><li>Develop and maintain quality scorecards and reports.</li></ul><ul><li>Work closely with trainers and team leaders to design training programs based on quality audits.</li></ul><ul><li>Conduct quality calibration sessions to ensure uniform evaluation across teams.</li></ul><ul><li>Provide coaching sessions to agents to enhance technical troubleshooting skills.</li></ul>1) Required Skills: <ul><li>Candidates must be comfortable working in the night shift and working from office.</li></ul><ul><li>Excellent written and verbal communication.</li></ul><ul><li>Must be well versed with VOC, AHT, QC Tools, Fatal/Non-Fatal Parameters, and methodologies.</li></ul><ul><li>Candidates from international BPO backgrounds are preferred.</li></ul>Perks &amp; Benefits: ✓ Incentives ✓ Benefits of Insurance ✓ 5 Working Days ✓ US Shifts.Job Type: Full-timePay: ₹340,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

WYZMINDZ Solutions Private Limited

Job Description &ndash; Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest improvements.Maintain audit reports and highlight key findings for management.Provide coaching support to improve customer interactions and compliance.Ensure adherence to processes, policies, and regulatory standards.Requirements:Graduate degree or equivalent experience.Prior QA/auditing experience, preferably in BPO /customer service.Strong banking experience in customer service will be preferred.Good analytical, communication, and feedback skills.Detail-oriented with strong organisational and time management skills.Language : Hindi &amp; EnglishImmediate joiners preferred.Job Details: Organization: Wyzmindz Solution Private LimitedLocation: Noida, Sector 63Work Module: Work from OfficeJob Types: Full-time, PermanentJob Types: Full-time, PermanentPay: ₹300,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Shinewell

Designation : Quality Analyst, Call AuditingLocation : Koramangala, Bangalore.Reporting : Quality Team LeaderShift : Day ShiftCTC : up to 3.6 LPAWork Experience: minimum 6 months outbound call handling experience and work experience in outbound or customer facing roleCandidate should be fluent in English &amp; Hindi with below languagesShould have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:Regional Languages should know along with:1. English, Hindi and Marathi.2. English, Hindi and Bengali3. English, Hindi and South Indian Languages&middot; Mode of interview- face to face&middot; Notice period- Immediate/15 daysJob Type: Full-timePay: ₹350,000.00 - ₹360,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Quality Analyst, Call Auditing

Designation : Sr. Quality Analyst, Call AuditingLocation : Koramangala, Bangalore.Reporting : Quality Team LeaderShift : Day ShiftCTC : up to 4.2 LPAWork Experience: minimum 2 years of exp. in Call Auditing and work experience in outbound or customer facing roleCandidate should be fluent in English &amp; Hindi with below languagesShould have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:Regional Languages should know along with:1. English, Hindi and Kannada&middot; Mode of interview- face to face&middot; Notice period- Immediate/15 daysJob Type: Full-timePay: ₹380,000.00 - ₹420,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Sr. Quality Analyst

<div>
 
 
 Position- Quality Analyst
 
 
 
 Location- Goregoan (silver metropolis)
 
 
 US Shifts 5 Days working 2 rotational week off
 
 
 24/7
 
 
 
 
 
 
 Job description
 
 
 
 
 Roles and Responsibilities
 
 
 <ul>
 <li>
 
 Conduct call audits to ensure quality standards are met.
 
 </li>
 <li>
 
 Lead by example and set high expectations for self and team.
 
 </li>
 <li>
 
 Handle team performance, provide feedback, and coach team members.
 
 </li>
 <li>
 
 Ensure effective communication among team members through regular meetings and updates.
 
 </li>
 <li>
 
 Identify areas of improvement and implement process changes to enhance overall performance.
 
 </li>
 </ul>
 
 
 
 
 
 mamta.parmar2@teleperformancedibs.com
 
 
</div>

Quality Analyst

Trikon Telesoft Solutions Pvt. Ltd.

Experience -2 years minimum in the same roleSalary - 40-45k Shift - 3:30 am to 12:30 pm<ul><li>Call Audits &amp; Quality Control: Regularly monitors and audits telesales calls to ensure quality, compliance, and performance standards are consistently met.</li><li>New Starter Support &amp; Induction: Actively supports the onboarding process by helping with product training and induction for new team members, ensuring they are well-equipped to perform in their roles.</li><li>SSM Campaign: Assists with the SSM campaign by working on appointment setting for the sales team, helping to drive engagement and improve booking rates.</li><li>Sales Reporting: Managing and maintaining accurate sales reports, providing visibility on performance metrics, and helping inform strategic decisions.</li></ul>Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Analyst: 2 years (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Work Location: In person

Quality Analyst Tele Sales

Explore 6766+ Call quality analyst in India this January. Find roles across top companies and apply now to boost your career.

6766 call quality analyst jobs IN India

Call Quality Analyst

Call Quality Analyst

Call Quality Analyst

Quality Analyst, Call Auditing

Sr. Quality Analyst

Quality Analyst

Quality Analyst Tele Sales