support services specialist- hospital dentistry

patient care technician - (multiple openings) 80 to 100% asc perioperative

patient care technician - adult acute care (2jcp) - 75% night shifts

patient care technician - irl general pediatrics clinic

patient care technician - medical surgical cardiology intermediate care unit (4rc) - 90% nights

patient care technician - nursing admin float - 60% days - downtown campus

caregiver - hospice specialist Jobs in Iowa City

caregiver - hospice specialist

clinical documentation specialist Jobs in Iowa City

clinical documentation specialist

in home patient care assistant - pca Jobs in Iowa City

in home patient care assistant - pca

support services specialist- hospital dentistry Jobs in Iowa City

caregiver hospice specialist

Caring Hands and More

<div><div><div>As a <b>Hospice Caregiver</b> you will provide individuals with end-of-life care at the Hospice Home of Johnson County, also known as The Bird House. The Bird House is a community-based nonprofit dedicated to providing compassionate, dignified end-of-life care by focusing on the physical, spiritual, and emotional needs of our guests and their loved ones in a peaceful, home-like environment. This position will work the schedule of <b>2:00pm to 10:00pm Monday thru Friday</b>.</div></div><p>
</p><div><div><b>Primary Duties:</b></div></div><ul><li><div>
Provide companionship and all end-of-life care to include:</div><ul><li><div>
Bathing, dressing, grooming, toileting
</div></li><li><div>Medication management
</div></li><li><div>Meal preparation</div></li><li><div>
Housekeeping &amp; laundry assistance</div></li><li><div>
Positioning, transferring, and feeding as appropriate</div></li></ul></li><li><div>
Promote personal safety and maintain a safe environment for guests by observing infection control practices.</div></li><li><div>
Effectively communicates with all team members.</div></li><li><div>
Maintain strict confidentiality within all aspects of the position.</div></li><li><div>
Document the care provided and pertinent observations.</div></li></ul><p>
</p><div><div><b>Perks and Benefits:</b></div></div><div><div>
Caring Hands &amp; More offers the following perks to all full-time employees:</div></div><ul><li><div>
Medical, Dental, Vision &amp; Health Insurance</div></li><li><div>
Simple IRA program</div></li><li><div>
Personal Paid Time Off</div></li><li><div>
Paid Holidays</div></li><li><div>
Opportunities for growth &amp; advancement</div></li><li><div>
Collaborative and respectful working relationships</div></li><li><div>
Casual work environment</div></li></ul><div><div><b>
Qualifications:</b></div></div><div><div>
You need to be at least eighteen (18) years of age and possess a high school diploma or GED for this position. Previous experience as a Caregiver is preferred. Additional requirements include:</div></div><ul><li><div>
Ability to work independently under minimum supervision</div></li><li><div>
Must be able to work every other weekend</div></li><li><div>
Must be able to pass multiple background checks</div></li></ul></div><p></p>

Caregiver - Hospice Specialist

The University of Iowa

<div><p>Working with Pediatric Pain and Palliative Care and the Pediatric Comprehensive Pain Clinic at the UI Children&rsquo;s Hospital, focus on the care of inpatient and outpatient pain and palliative care patients, developing plans of care and providing personalized care to pediatric patients requiring pain management and palliative care. Perform direct patient care including diagnostic and therapeutic services to manage pain and provide palliative care. Work as an interdisciplinary team member to lead and support quality patient care.<br>
<br>
HOURS OF WORK:<br>
Works as part of a team who cares for pediatric pain and palliative patients requiring medical coverage as clinically indicated. Will include providing coverage for 24/7 call, weekends, evenings, and holidays on a rotation amongst the other Pediatric Pain &amp; Palliative Care providers.</p><p>
Duties to include, but not limited to:</p><p><b>
Clinical:</b></p><ul><li><p>
Conduct comprehensive assessments focused on the pain and palliative care needs of children and families.</p></li><li><p>
Collaborate with pain and palliative care team members, patient/family and other referring providers to formulate, implement, coordinate, evaluate and modify pain and palliative care plans that are individualized, multimodal/comprehensive and evidence-based.
</p></li><li><p>Work with patients and families to determine their understanding of their child&rsquo;s condition, proposed treatment plan and treatment options, provide appropriate education; discuss and develop goals of care and identify measurable treatment objectives.</p></li><li><p>
Assist the patient, family and primary care provider(s) with implementation of the plan of care in the home and community.</p></li><li><p>
Triage phone calls and provide assistance with home healthcare and hospice transitions.</p></li><li><p>
Assess and facilitate referrals and consultations to other services per patient needs.</p></li><li><p>
Complete documentation and billing procedures according to institutional and departmental guidelines. Ensure that documentation identifies goals of care and facilitates interdisciplinary communication.</p></li><li><p>
Demonstrate accountability for evaluation of clinical practice, including adherence to organizational, state and national practice standards and codes.</p></li><li><p>
Serves in a consultative and resource capacity to other divisions, departments, and the community.</p></li></ul><p></p><p><b>
Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession and Education</b></p><ul><li><p>
Complete patient medical records, reports, and forms to record treatment for treatment record and billing purposes.</p></li><li><p>
Improve quality of care by performing chart reviews and participating on performance improvement committees.</p></li></ul><p><b>
Education, Research, and Quality Improvement:</b></p><ul><li><p>
Participate in the instruction and supervision of trainees.</p></li><li><p>
Participate in ongoing research and professional development of self and other staff.</p></li><li><p>
Advocate for improvements in pediatric pain and palliative care through interdisciplinary collaboration and participation in professional, private, and government organizations</p></li><li><p>
Develop evidence-based standards of care and interventions for the care of pediatric pain and palliative care patients</p></li><li><p>
Participate in patient care and department quality improvement projects, including evaluating the effectiveness of the health care delivery system in meeting the health care needs of pediatric pain and palliative care patients and families</p></li><li><p>
Ensure comprehensive, interdisciplinary assessments are being performed, treatment protocols are being followed, and goals and outcomes documented</p></li><li><p>
Assist in educating healthcare team members</p></li><li><p>
Identify and evaluate data outcomes appropriate for pediatric pain and pediatric palliative care patients
</p></li><li><p>Generate research questions regarding health care for pediatric pain and palliative patient populations</p></li></ul><p></p><p><b>
Administrative:</b></p><ul><li><p>
Contribute toward the achievement of UI Children&rsquo;s Hospital strategic initiatives.
</p></li><li><p>Participate as a representative of the pediatric pain and palliative care team as delegated.</p></li><li><p>
Utilize resources to promote efficient and effective care delivery of pediatric pain and palliative care.</p></li><li><p>
Define goals for professional growth, and participate actively in professional activities and organizations.</p></li><li><p>
Engage in active and frequent self-care activities for personal and professional growth and longevity.</p></li></ul>
<div><p><b>Education Requirement:</b></p><p><i>
Physician Assistant (PA)</i></p><ul><li>
Must comply with registration and licensure requirements as specified by the Iowa Board of Physician Assistant Examiners which include graduation from an accredited PA educational program and/or certification by NCCPA.</li><li><p>
Eligible to be licensed by the State of Iowa to perform as a Physician Assistant. Certification by the NCCPA.</p><p></p><p><br>
-OR-</p><p></p><p><i><br>
Advanced Registered Nurse Practitioner (ARNP)</i></p></li><li><p>
Must comply with registration and licensure requirements as specified by the Iowa Board of Nursing which include graduation from an accredited Master&rsquo;s or Doctorate level nursing educational program and certification by an accepted accrediting agency.</p><p></p><p><br>
</p></li></ul><p><b>Experience Requirements:</b></p><ul><li><p>
Current license to practice nursing in Iowa is required.</p></li><li><p>
Current certification in specialty area (Pediatric Nurse Practitioner) and licensure as ARNP in state of Iowa is required.</p></li><li><p>
Demonstrated experience in area of clinical practice is required.</p></li><li><p>
Excellent written and verbal communication skills are required.</p></li><li><p>
Minimum of 3-5 years in a pediatric care hospital including nursing care of infants and children with complex acute and chronic life- threatening conditions, complex pain needs, and end of life care.</p></li><p></p><li><p>
Demonstrate leadership skills with interdisciplinary team collaboration.</p></li><li><p>
Demonstrate excellent verbal and written communication skills.</p></li><li><p>
Demonstrate experience exercising autonomy in medical decision-making and services provided</p></li><li><div>
Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment where people of all backgrounds and perspectives feel welcome and appreciated; or demonstrated the ability to do so.</div></li></ul><p></p><p><b>
Highly Desired Qualifications:</b></p><ul><li><p>
Selected candidates will be expected to successfully acquire at least one of the advanced certifications within 2 years from the date of hire.</p><ul><li><p>
Certification as a Certified Hospice and Palliative Care Pediatric Nurse (CHPPN) through the Hospice &amp; Palliative Credentialing Center (HPCC).</p></li><li><p>
Certification as a PMGT-BC (Pain Management Nursing Certification) through the American Nurses Credentialing Center (ANCC).</p></li></ul></li><li><p>
Selected candidates who have not previously completed advanced pain management and palliative care training will be expected to complete within the first year from the date of hire:</p><ul><li><p>
Completion of the UCSF CME Pediatric Pain Master Class.</p></li></ul></li><p></p><li><p><br>
Previous experience or willingness to learn integrative medicine approaches, such as acupuncture, auriculotherapy, biofeedback, aromatherapy, yoga, healing touch, Reiki, or similar practices.</p></li></ul><p></p><p><b><br>
Position and Application details:</b></p><p>
In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:</p><ul><li><p>
Resume</p></li><li><p>
Cover Letter</p></li></ul><p></p><p><br>
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.</p><p>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.</p><p>
For additional questions, please contact pedsuichildrenshr@healthcare.uiowa.edu</p><p><b>
This position is not eligible for University sponsorship for employment authorization.</b></p></div></div>

PA/ARNP Hospitalist - Pediatric Pain/Palliative Care

<div><p>The Clinical Documentation Improvement (CDI) program at UI Health Care has an opening for a full-time <b>Clinical Documentation Specialist</b>. The primary purpose of Clinical Documentation Improvement (CDI) is concurrent review of the medical record to increase the accuracy, clarity, and specificity of provider documentation (Association of Clinical Documentation Improvement Specialists, ACDIS).</p><p>
Clinical Documentation Specialists bridge the gap between the providers and hospital coders to clarify at-risk documentation to ensure accurate claim submission (American Health Information Management Association, AHIMA). CDI chart reviews include:</p><ul><li><p>
New acute inpatient admissions to the facility</p></li><li><p>
Identifies and re-reviews high priority charts every two days or as needed</p></li><li><p>
Retrospective reviews for query identification, documentation clarification, denials, or quality measures.</p></li><li><p>
Completes quality reviews focused on CDI quality elements, such as Mortality, Hospital Acquired Conditions (HAC), and other publicly reported patient quality or safety metrics (i.e., AHRQ Patient Safety Indicators)</p></li></ul><p>
When provider documentation is illegible, incomplete, imprecise, inconsistent, conflicting, or unreliable the Clinical Documentation Specialist is expected to communicate (i.e., query) with the provider to obtain the necessary information to clarify the medical record (AHIMA, 2014).</p><p>
The Clinical Documentation Specialist must hold a general proficiency within both the clinical and hospital coding skill sets. The Clinical Documentation Specialist provides the geometric mean length of stay (GMLOS) associated with the working DRG to identify the expected length of stay for acute inpatients.</p><p>
The successful candidate will have:</p><ul><li><p>
A bachelor&rsquo;s degree in nursing or a master&rsquo;s degree in nursing (MNHP or MSN)</p></li><li><p>
An Iowa nursing license</p></li><li><p>
Three years of recent inpatient nursing experience in a medical-surgical, and/or ICU setting, and/or recent work experience as a Clinical Documentation Specialist, CDI nurse, or healthcare quality professional with specific medical record review experience</p></li><li><p>
Must obtain CCDS (Certified Clinical Documentation Specialist) certification within 3 years of hire.</p></li><li><p>
Applicants must upload a current resume and a cover letter that clearly address how they meet the listed required and desired qualifications of this position.</p></li></ul><p>
Initial training and onboarding will take place at the Healthcare Support Services Building (HSSB), 3231 Ridgeway Drive, located in Coralville, IA 52241. This position is eligible to participate in 100% remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.</p><p><b>
Job Duties and Responsibilities:</b></p><ul><li><p>
Establishes effective and collaborative relationships with members of the hospital community to improve accuracy and completeness of acute inpatient documentation, especially with providers, Health Information Management coding staff, hospital administration, and other patient caregivers.</p></li><li><p>
Demonstrate knowledge of MS-DRGs, APR-DRGs, documentation opportunities, clinical documentation requirements, and inpatient quality/safety metrics.</p></li><li><p>
Consistently attends huddles or rounds on units, as directed by department leadership.</p></li><li><p>
Provides consistent education on clinical documentation opportunities, hospital coding and/or reimbursement issues, as well as performance improvement methodologies to all members of the hospital community.</p></li><li><p>
Conduct record reconciliation and communicates effectively with hospital coding staff to assign an appropriate working DRG.</p></li><li><p>
Documents appropriately in the 3M&copy; Clinical Documentation Improvement module.</p></li><li><p>
Demonstrates an understanding of the importance of capturing all potential secondary diagnosis for coding purposes.</p></li><li><p>
Maintains thorough and current knowledge of clinical care and treatment of assigned patient populations to critically assess appropriateness of documentation.</p></li><li><p>
Comply with departmental standards regarding attendance, documentation, departmental workflows, continuous quality improvement and statistics, departmental policies and procedures, and the Code of Ethics.</p></li><li><p>
Effectively collaborates and respectfully communicates with fellow CDI team members, the hospital coding team, and quality-driven workgroups to ensure appropriate CDI practices and accurate application of coding/documentation principals.</p></li><li><p>
Actively participate in office and/or intradepartmental committees.</p></li><li><p>
Performs other projects or responsibilities as assigned.</p></li></ul><p><b>
Percent of Time</b>: 100% (full-time)</p><p><b>
Work schedule</b>: Some flexibility between the hours of 7:00 AM and 5:00 PM, Monday through Friday.</p><p><b>
Location</b>: Initial onboarding and training will be completed at the<b> </b>Healthcare Support Services Building (HSSB), located at 3231 Ridgeway Drive in Coralville, IA 52241. This position is eligible to participate in 100% remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.</p><p><b>
Salary level 5A. </b>Starting salary will be based on applicant qualifications and related/relevant experience.<b> </b>To view the full pay range for salary level 5A: Professional and Scientific Pay Structures | University Human Resources - The University of Iowa.</p><p><b>
Benefits Highlights:</b><b> </b>Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits.</p>
<div><p><b>Required Qualifications:</b></p><ul><li><p>
A bachelor&rsquo;s degree in nursing or a master's degree in nursing (MNHP or MSN) is required.</p></li><li><p>
A current license to practice nursing in Iowa is required.</p></li><li><p>
Three years of recent (within the last 10 years) of inpatient nursing experience in a medical-surgical, and/or ICU setting, and/or recent work experience as a Clinical Documentation Specialist, CDI nurse, or healthcare quality professional with specific medical record review experience are required.</p></li><li><p>
Must obtain CCDS (Certified Clinical Documentation Specialist) certification within 3 years of hire.</p></li><li><p>
Professional written and verbal communication skills are required</p></li><li><p>
Demonstrates the ability to provide effective education in a variety of styles, including formal presentations.</p></li><li><p>
Proficiency with computer software applications (i.e., Microsoft applications) is required</p></li><li><p>
Demonstrates excellent interpersonal skills with physicians, nursing staff, and interdisciplinary team members as demonstrated through written and verbal communication is required.</p></li><li><p>
Demonstrated organizational, time management and problem-solving skills are required.</p></li></ul><p></p><p><b><br>
Desired Qualifications:</b><b>
</b></p><ul><li><p>Experience with performance improvement methodologies</p></li><li><p>
Experience improving and/or reviewing hospital quality/safety metrics</p></li><li><p>
Experience with data mining and/or data analytics</p></li><li><p>
Advanced certification (i.e., CCDS, CDIP, CPHQ)</p></li></ul><p><b>
Application Process:</b></p><ul><li><p><b>
To be considered for an interview, applicants must upload a current resume and a cover letter</b> <b>that clearly address how they meet the listed required and desired qualifications of this position.</b></p></li><li><p>
Job openings are posted for a minimum of 7 calendar days. Applications will be accepted until 11:59 PM on March 25, or on date of closing.</p></li><li><p>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.</p></li><li><p>
Professional references will be requested at a later step in the recruitment process.</p></li><li><p>
This position is not eligible for University of Iowa sponsorship for employment authorization.</p></li><li><p>
For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu.</p></li></ul></div></div><p></p>

Clinical Documentation Specialist

University of Iowa

<div>
 The College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations. You will be supporting both patients and staff through effective communication and administrative support! If you want to contribute to a collaborative and patient-focused organization &ndash; apply today!
 <br/>
 <br/>
 For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Schedule and coordinate patient appointments using AxiUm and Epic systems.
  </li>
  <li>
   Manage provider calendars and daily clinic schedules.
  </li>
  <li>
   Verify insurance coverage and obtain pre-authorizations.
  </li>
  <li>
   Collect co-pays and assist with patient billing questions.
  </li>
  <li>
   Coordinate referrals and ensure necessary documentation is available.
  </li>
  <li>
   Communicate with patients, providers, and external offices.
  </li>
  <li>
   Train new staff, residents, and student employees on clinic protocols.
  </li>
  <li>
   Resolve scheduling conflicts and urgent care needs.
  </li>
  <li>
   Support clinic workflow and contribute to process improvements.
  </li>
  <li>
   Maintain accurate patient records and appointment data.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary:
 </strong>
 $49,968 to commensurate (Pay Grade: 3A)
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 <strong>
  Monday &ndash; Friday, 8:00am to 5:00pm
  <br/>
  <br/>
 </strong>
 May require occasional overtime.
 <br/>
 <br/>
 <strong>
  Work Location:
 </strong>
 On-Site
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or an equivalent combination of education and relevant experience is required.
  </li>
  <li>
   Relevant experience in a health care environment, including the following skillsets:
  </li>
  <li>
   Experience scheduling for multiple providers in a healthcare environment
  </li>
  <li>
   Experience gathering and verifying insurance coverage
  </li>
  <li>
   Experience with electronic health records
  </li>
  <li>
   Experience working in Windows based networked database using multiple data tools
  </li>
  <li>
   Excellent verbal, written, and interpersonal communication skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with dental terminology
  </li>
  <li>
   Some knowledge of university policies, procedures, and regulations.
  </li>
  <li>
   Experience in a public health setting
  </li>
  <li>
   Experience utilizing active conflict management/resolution skills and de-escalation techniques.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position And Application Details
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   In order to be considered for an interview, applicants must upload a Resume (and mark as &ldquo;Relevant File&rdquo;) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  <strong>
   Position NOT eligible for University Sponsorship of Employment Authorization.
   <br/>
   <br/>
  </strong>
 </em>
 Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu .
 <br/>
 <br/>
 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
 <br/>
 <br/>
 <strong>
  About Iowa
  <br/>
  <br/>
 </strong>
 Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
 <br/>
 <br/>
 Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
 <br/>
 <br/>
 Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
 <br/>
 <br/>
 Join us in making a difference at a leading Big Ten university and premier public research institution.
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Classification Title: Support Services Specialist
  </li>
  <li>
   Appointment Type: Professional and Scientific
  </li>
  <li>
   Schedule: Full-time
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay Level: 3A
  </li>
  <li>
   Starting Salary Minimum: 49,968.00
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Information
 <br/>
 <br/>
 <ul>
  <li>
   Organization: College of Dentistry
  </li>
  <li>
   Contact Name: COD-Requisitions@iowa.uiowa.edu
  </li>
  <li>
   Contact Email: COD-Requisitions@iowa.uiowa.edu
  </li>
 </ul>
</div>


Support Services Specialist- Hospital Dentistry

<div>
 The Department of Pharmaceutical Care is seeking a full-time
 <strong>
  Pharmacy Support Services Specialist
 </strong>
 to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
 <br/>
 <br/>
 <strong>
  Duties To Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Patient Adherence Management
  </li>
  <ul>
   <li>
    Manage refill services for select patient populations in accordance with department policies and procedures.
   </li>
   <li>
    Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
   </li>
   <li>
    Monitor and manage inventory activities related to patient prescription needs.
   </li>
   <li>
    Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
   </li>
  </ul>
  <li>
   Enrollment of patients in specialty pharmacy services including:
  </li>
  <ul>
   <li>
    Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
   </li>
   <li>
    Provision of appropriate enrollment and contact information.
   </li>
   <li>
    Provides highest customer service experience for patients and providers.
   </li>
  </ul>
  <li>
   Communication/Training:
  </li>
  <ul>
   <li>
    Understand the importance of effective business communication and maintaining professionalism in difficult situations.
   </li>
   <li>
    Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
   </li>
  </ul>
  <li>
   Problem Resolution
  </li>
  <ul>
   <li>
    Provide assistance with the resolution of shipment/delivery issues.
   </li>
   <li>
    Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
   </li>
   <li>
    Provide assistance to patients with billing and claim resolution issues.
   </li>
  </ul>
  <li>
   Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
  </li>
  <ul>
   <li>
    Workload statistics (enrolled/active patients, mail outs, etc).
   </li>
   <li>
    Phone statistics.
   </li>
  </ul>
  <li>
   Assists with evaluation and implementation of new policy and procedures.
  </li>
  <ul>
   <li>
    Participate in piloting new workflows/procedures.
   </li>
   <li>
    Assist with preparing training and orientation materials for new procedures.
   </li>
   <li>
    Assist with training and orientation of staff to new procedures.
   </li>
   <li>
    Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedures.
   </li>
  </ul>
  <li>
   Other duties as assigned
  </li>
  <ul>
   <li>
    Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs.
   </li>
   <li>
    Provide cross functional support to assist with troubleshooting claim payments
    <br/>
   </li>
  </ul>
 </ul>
 Pay Level: 3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay
 <br/>
 <br/>
 <ul>
  <li>
   Education Requirements:
  </li>
  <ul>
   <li>
    Completion of a Bachelor&rsquo;s degree or equivalent combination of education and experience.
   </li>
   <li>
    Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
   </li>
   <li>
    Successful completion of the pharmacy technician certification exam within one year of the start of employment.
   </li>
  </ul>
  <li>
   Experience Requirements:
  </li>
  <ul>
   <li>
    Previous experience (typically 6-12 months) in support or customer service.
   </li>
   <li>
    Experience and proficiency with computer software applications (i.e. Microsoft Office Suite &ndash; Word, Excel, Outlook, PowerPoint) or comparable programs.
   </li>
   <li>
    Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
   </li>
   <li>
    Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
   </li>
   <li>
    Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
   </li>
   <li>
    Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
   </li>
   <li>
    Familiarity with medical terminology.
   </li>
  </ul>
  <li>
   Desired Qualifications:
  </li>
  <ul>
   <li>
    Experience working in a complex hospital system is highly desirable.
   </li>
   <li>
    Experience working in a collaborative team environment is desirable.
   </li>
   <li>
    Pharmacy experience is desirable.
   </li>
   <li>
    Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
   </li>
   <li>
    Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
   </li>
   <li>
    Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
   </li>
   <li>
    Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Position And Application Details
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:
  </li>
  <ul>
   <li>
    Resume
   </li>
   <li>
    Cover Letter
    <br/>
   </li>
  </ul>
 </ul>
 Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
 <br/>
 <br/>
 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
 <br/>
 <br/>
 Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.
 <br/>
 <br/>
 This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Classification Title: Support Services Specialist
  </li>
  <li>
   Appointment Type: Professional and Scientific
  </li>
  <li>
   Schedule: Full-time
  </li>
  <li>
   Work Modality Options: Hybrid within Iowa
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay Level: 3A
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Information
 <br/>
 <br/>
 <ul>
  <li>
   Organization: Healthcare
  </li>
  <li>
   Contact Name: Teresa Walker
  </li>
  <li>
   Contact Email: Teresa-Walker@uiowa.edu
  </li>
 </ul>
</div>


Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus

<div><div>The Department of Pharmaceutical Care is seeking a full-time <b>Pharmacy Support Services Specialist</b> to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.</div><div><b>
Duties to include:</b></div><ul><li><div><b>
Patient Adherence Management</b></div><ul><li><div>
Manage refill services for select patient populations in accordance with department policies and procedures.</div></li><li><div>
Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.</div></li><li><div>
Monitor and manage inventory activities related to patient prescription needs.</div></li><li><div>
Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.</div></li></ul></li><li><div><b>
Enrollment of patients in specialty pharmacy services including:</b></div><ul><li><div>
Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.</div></li><li><div>
Provision of appropriate enrollment and contact information.</div></li><li><div>
Provides highest customer service experience for patients and providers.</div></li></ul></li><li><div><b>
Communication/Training:</b></div><ul><li><div>
Understand the importance of effective business communication and maintaining professionalism in difficult situations.</div></li><li><div>
Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.</div></li></ul></li><li><div><b>
Problem Resolution</b></div><ul><li><div>
Provide assistance with the resolution of shipment/delivery issues.</div></li><li><div>
Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.</div></li><li><div>
Provide assistance to patients with billing and claim resolution issues.</div></li></ul></li><li><div><b>
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:</b></div><ul><li><div>
Workload statistics (enrolled/active patients, mail outs, etc).</div></li><li><div>
Phone statistics.</div></li></ul></li><li><div>
A<b>ssists with evaluation and implementation of new policy and procedures.</b></div><ul><li><div>
Participate in piloting new workflows/procedures.</div></li><li><div>
Assist with preparing training and orientation materials for new procedures.</div></li><li><div>
Assist with training and orientation of staff to new procedures.</div></li><li><div>
Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedures.</div></li></ul></li><li><div><b>
Other duties as assigned</b></div><ul><li><div>
Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs.</div></li><li><div>
Provide cross functional support to assist with troubleshooting claim payments</div></li></ul></li></ul><p>
Pay Level: 3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay</p>
<div><ul><li><div><b>Education Requirements:</b></div><ul><li><div>
Completion of a Bachelor&rsquo;s degree or equivalent combination of education and experience.</div></li><li><div>
Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.</div></li><li><div>
Successful completion of the pharmacy technician certification exam within one year of the start of employment.</div></li></ul></li><li><div><b>
Experience Requirements:</b></div><ul><li><div>
Previous experience (typically 6-12 months) in support or customer service.</div></li><li><div>
Experience and proficiency with computer software applications (i.e. Microsoft Office Suite &ndash; Word, Excel, Outlook, PowerPoint) or comparable programs.</div></li><li><div>
Strong attention to detail and proven ability to gather and analyze data and keep accurate records.</div></li><li><div>
Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.</div></li><li><div>
Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.</div></li><li><div>
Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.</div></li><li><div>
Familiarity with medical terminology.</div></li></ul></li><li><div><b>
Desired Qualifications:</b></div><ul><li><div>
Experience working in a complex hospital system is highly desirable.</div></li><li><div>
Experience working in a collaborative team environment is desirable.</div></li><li><div>
Pharmacy experience is desirable.</div></li><li><div>
Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.</div></li><li><div>
Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.</div></li><li><div>
Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.</div></li><li><div>
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.</div></li></ul></li></ul><div><b>
Position and Application details:</b></div><ul><li><div>
In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:</div><ul><li><div>
Resume</div></li><li><div>
Cover Letter</div></li></ul></li></ul><div>
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.</div><div>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.<br>
Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.</div><div><p>
This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.</p></div></div></div><div></div>

<div><p>The University of Iowa Law Library seeks a collaborative and detailed-oriented individual to join us as the Acquisitions Specialist. The University of Iowa Law Library is one of the largest academic law libraries in the country with a wonderful, comprehensive physical collection and an extensive electronic collection. Our mission focuses on providing support, access, and preservation of legal resources and information to present and future legal information seekers who include a broad population from the College of Law and University of Iowa to the people of Iowa and researchers around the country and the world.</p><p></p><p><br>
Reporting to the Head of Acquisitions &amp; Collection Development, the Acquisitions Specialist assists with oversight and coordination for the Law Library&rsquo;s acquisitions, ordering, and payment operations to ensure the timely and accurate procurement of library materials and services. This role manages all GOBI selection and ordering activities; processes new and ongoing orders for monographs, serials, and electronic resources in Alma; and supports renewals, cancellations, and collection maintenance activities. Serving as the primary contact for most library vendors, the position handles vendor communications, resolves ordering and payment issues, and coordinates with Accounts Payable to maintain accurate vendor and financial records. The role leads the Payers Team, training and functionally supervising library staff on payment-related activities. The position works closely with the Head of Acquisitions &amp; Collection Development on payment-related workflows, including invoice review and reconciliation, specialty payments, voucher processing, budget tracking, and fiscal year close activities. In addition, the position staffs the Circulation Desk on a regular basis, assisting a community made up of students, staff, faculty, and members of the public.</p><p></p><p><b><br>
Key Responsibilities:</b></p><br>
<p></p><ul><li>
Manage specific payment operations, including leading the Payers Team, which includes training and functionally supervising library staff on payment-related activities, providing feedback and follow-up training as needed.</li><li>
Serve as the primary contact for most Library vendors. Engage and communicate with vendors in a timely and appropriate manner. Work with vendors on new purchases, continuations, cancellations, and to resolve payment-related problems such as credits and refunds. Coordinate with UI Accounts Payable to set up new vendors and to update address and payment details for existing vendors including related Alma maintenance.</li><li>
Assist with the management and accounting of the Law Library&rsquo;s budgets for acquisitions-related payment and financial activities. Track and account for specialty payments (i.e., credit card, foreign drafts, and wire transfers). Coordinate monthly credit card reconciliation with Shared Services. Assist with year-end and new fiscal year opening activities.</li><li>
Manage all GOBI selection and ordering operations. To assist with the monthly GOBI selection process, review folders in GOBI to pull selections, prepare monthly spreadsheets for Selection Team review, and coordinate the ordering of selected titles from GOBI. Provide backup and support for GOBI representative contact and communications.</li><li>
Coordinate and process new order requests. Contact vendors to place orders and set up new bib, order, holdings, and item records in Alma as needed for monographs, serials, rushes, and faculty purchases. Process vendor changes with existing and new vendors including Alma-related maintenance. Review and resolve problems related to new and existing orders.</li><li>
Staff the circulation desk on a regular basis and fill in for absences as necessary. Help patrons who come to the circulation desk and complete circulation tasks such as checking out and returning items, responding to circulation emails, and providing directions to patrons.</li></ul><p></p><p><i><br>
To obtain the full job description including key areas of responsibility, technical competencies, and desirable qualifications, please contact joshua-gulick@uiowa.edu</i></p><br>
<p></p>
<div><p><br>
<b>Required Qualifications:</b></p><ul><li>
Master&rsquo;s degree or equivalent working experience.</li><li>
Minimum of two years of related experience.</li><li>
Ability to work in a team-based setting where consultation, flexibility, collaboration, cooperation, and resilience are essential.</li><li>
Demonstrated experience working effectively in and contributing to a welcoming and respectful workplace environment.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Ability to manage projects and balance competing priorities.</li><li>
Ability to work both independently and collaboratively.</li><li>
Ability to proactively communicate to resolve issues.</li></ul><p></p><p><b><br>
Desired Qualifications:</b></p><ul><li>
Experience working with an integrated library system, preferably Ex Libris ALMA, as well as knowledge of other non-MARC metadata schemas.</li><li>
Experience working with GOBI.</li><li>
Supervisory experience.</li><li>
Demonstrated project management skills and/or formal training in project management, workflow optimization, or continuous quality improvement.</li><li>
Excellent interpersonal skills including the ability to provide leadership and direction and to perform well in a team environment.</li></ul><p></p><p><br>
Staff members are expected to maintain an ability to foster a welcoming and respectful workplace environment while recognizing personal differences. Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the importance of a workforce that benefits from the talents of all people.</p><p></p><p><b><br>
Application Details:</b></p><p>
In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:</p><ul><li>
A cover letter addressing how you meet the listed required and desired qualifications of this position.</li><li>
A current resume or curriculum vitae detailing education and relevant experience.</li><li>
The names and contact information for three professional references.</li></ul><p>
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Josh Gulick at joshua-gulick@uiowa.edu.</p><p></p><p><b><br>
Benefits Highlights:</b></p><p>
Regular salaried position. Pay Level 4A. Located in Iowa City, Iowa.<br>
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.<br>
For more information about Why Iowa? Click here.</p><p></p><p><b><br>
About Iowa</b></p><p>
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.</p></div></div>

Acquisitions Specialist - Law Library

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Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus

Acquisitions Specialist - Law Library