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clinical documentation specialist

support services specialist hospital dentistry

University of Iowa

<div>
 The College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations. You will be supporting both patients and staff through effective communication and administrative support! If you want to contribute to a collaborative and patient-focused organization &ndash; apply today!
 <br/>
 <br/>
 For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Schedule and coordinate patient appointments using AxiUm and Epic systems.
  </li>
  <li>
   Manage provider calendars and daily clinic schedules.
  </li>
  <li>
   Verify insurance coverage and obtain pre-authorizations.
  </li>
  <li>
   Collect co-pays and assist with patient billing questions.
  </li>
  <li>
   Coordinate referrals and ensure necessary documentation is available.
  </li>
  <li>
   Communicate with patients, providers, and external offices.
  </li>
  <li>
   Train new staff, residents, and student employees on clinic protocols.
  </li>
  <li>
   Resolve scheduling conflicts and urgent care needs.
  </li>
  <li>
   Support clinic workflow and contribute to process improvements.
  </li>
  <li>
   Maintain accurate patient records and appointment data.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary:
 </strong>
 $49,968 to commensurate (Pay Grade: 3A)
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 <strong>
  Monday &ndash; Friday, 8:00am to 5:00pm
  <br/>
  <br/>
 </strong>
 May require occasional overtime.
 <br/>
 <br/>
 <strong>
  Work Location:
 </strong>
 On-Site
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or an equivalent combination of education and relevant experience is required.
  </li>
  <li>
   Relevant experience in a health care environment, including the following skillsets:
  </li>
  <li>
   Experience scheduling for multiple providers in a healthcare environment
  </li>
  <li>
   Experience gathering and verifying insurance coverage
  </li>
  <li>
   Experience with electronic health records
  </li>
  <li>
   Experience working in Windows based networked database using multiple data tools
  </li>
  <li>
   Excellent verbal, written, and interpersonal communication skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with dental terminology
  </li>
  <li>
   Some knowledge of university policies, procedures, and regulations.
  </li>
  <li>
   Experience in a public health setting
  </li>
  <li>
   Experience utilizing active conflict management/resolution skills and de-escalation techniques.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position And Application Details
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   In order to be considered for an interview, applicants must upload a Resume (and mark as &ldquo;Relevant File&rdquo;) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
   <br/>
   <br/>
  </strong>
 </em>
 <em>
  <strong>
   Position NOT eligible for University Sponsorship of Employment Authorization.
   <br/>
   <br/>
  </strong>
 </em>
 Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu .
 <br/>
 <br/>
 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
 <br/>
 <br/>
 <strong>
  About Iowa
  <br/>
  <br/>
 </strong>
 Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
 <br/>
 <br/>
 Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
 <br/>
 <br/>
 Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
 <br/>
 <br/>
 Join us in making a difference at a leading Big Ten university and premier public research institution.
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Classification Title: Support Services Specialist
  </li>
  <li>
   Appointment Type: Professional and Scientific
  </li>
  <li>
   Schedule: Full-time
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay Level: 3A
  </li>
  <li>
   Starting Salary Minimum: 49,968.00
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Information
 <br/>
 <br/>
 <ul>
  <li>
   Organization: College of Dentistry
  </li>
  <li>
   Contact Name: COD-Requisitions@iowa.uiowa.edu
  </li>
  <li>
   Contact Email: COD-Requisitions@iowa.uiowa.edu
  </li>
 </ul>
</div>


Support Services Specialist- Hospital Dentistry

The University of Iowa

<div><p>The Clinical Documentation Improvement (CDI) program at UI Health Care has an opening for a full-time <b>Clinical Documentation Specialist</b>. The primary purpose of Clinical Documentation Improvement (CDI) is concurrent review of the medical record to increase the accuracy, clarity, and specificity of provider documentation (Association of Clinical Documentation Improvement Specialists, ACDIS).</p><p>
Clinical Documentation Specialists bridge the gap between the providers and hospital coders to clarify at-risk documentation to ensure accurate claim submission (American Health Information Management Association, AHIMA). CDI chart reviews include:</p><ul><li><p>
New acute inpatient admissions to the facility</p></li><li><p>
Identifies and re-reviews high priority charts every two days or as needed</p></li><li><p>
Retrospective reviews for query identification, documentation clarification, denials, or quality measures.</p></li><li><p>
Completes quality reviews focused on CDI quality elements, such as Mortality, Hospital Acquired Conditions (HAC), and other publicly reported patient quality or safety metrics (i.e., AHRQ Patient Safety Indicators)</p></li></ul><p>
When provider documentation is illegible, incomplete, imprecise, inconsistent, conflicting, or unreliable the Clinical Documentation Specialist is expected to communicate (i.e., query) with the provider to obtain the necessary information to clarify the medical record (AHIMA, 2014).</p><p>
The Clinical Documentation Specialist must hold a general proficiency within both the clinical and hospital coding skill sets. The Clinical Documentation Specialist provides the geometric mean length of stay (GMLOS) associated with the working DRG to identify the expected length of stay for acute inpatients.</p><p>
The successful candidate will have:</p><ul><li><p>
A bachelor&rsquo;s degree in nursing or a master&rsquo;s degree in nursing (MNHP or MSN)</p></li><li><p>
An Iowa nursing license</p></li><li><p>
Three years of recent inpatient nursing experience in a medical-surgical, and/or ICU setting, and/or recent work experience as a Clinical Documentation Specialist, CDI nurse, or healthcare quality professional with specific medical record review experience</p></li><li><p>
Must obtain CCDS (Certified Clinical Documentation Specialist) certification within 3 years of hire.</p></li><li><p>
Applicants must upload a current resume and a cover letter that clearly address how they meet the listed required and desired qualifications of this position.</p></li></ul><p>
Initial training and onboarding will take place at the Healthcare Support Services Building (HSSB), 3231 Ridgeway Drive, located in Coralville, IA 52241. This position is eligible to participate in 100% remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.</p><p><b>
Job Duties and Responsibilities:</b></p><ul><li><p>
Establishes effective and collaborative relationships with members of the hospital community to improve accuracy and completeness of acute inpatient documentation, especially with providers, Health Information Management coding staff, hospital administration, and other patient caregivers.</p></li><li><p>
Demonstrate knowledge of MS-DRGs, APR-DRGs, documentation opportunities, clinical documentation requirements, and inpatient quality/safety metrics.</p></li><li><p>
Consistently attends huddles or rounds on units, as directed by department leadership.</p></li><li><p>
Provides consistent education on clinical documentation opportunities, hospital coding and/or reimbursement issues, as well as performance improvement methodologies to all members of the hospital community.</p></li><li><p>
Conduct record reconciliation and communicates effectively with hospital coding staff to assign an appropriate working DRG.</p></li><li><p>
Documents appropriately in the 3M&copy; Clinical Documentation Improvement module.</p></li><li><p>
Demonstrates an understanding of the importance of capturing all potential secondary diagnosis for coding purposes.</p></li><li><p>
Maintains thorough and current knowledge of clinical care and treatment of assigned patient populations to critically assess appropriateness of documentation.</p></li><li><p>
Comply with departmental standards regarding attendance, documentation, departmental workflows, continuous quality improvement and statistics, departmental policies and procedures, and the Code of Ethics.</p></li><li><p>
Effectively collaborates and respectfully communicates with fellow CDI team members, the hospital coding team, and quality-driven workgroups to ensure appropriate CDI practices and accurate application of coding/documentation principals.</p></li><li><p>
Actively participate in office and/or intradepartmental committees.</p></li><li><p>
Performs other projects or responsibilities as assigned.</p></li></ul><p><b>
Percent of Time</b>: 100% (full-time)</p><p><b>
Work schedule</b>: Some flexibility between the hours of 7:00 AM and 5:00 PM, Monday through Friday.</p><p><b>
Location</b>: Initial onboarding and training will be completed at the<b> </b>Healthcare Support Services Building (HSSB), located at 3231 Ridgeway Drive in Coralville, IA 52241. This position is eligible to participate in 100% remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.</p><p><b>
Salary level 5A. </b>Starting salary will be based on applicant qualifications and related/relevant experience.<b> </b>To view the full pay range for salary level 5A: Professional and Scientific Pay Structures | University Human Resources - The University of Iowa.</p><p><b>
Benefits Highlights:</b><b> </b>Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits.</p>
<div><p><b>Required Qualifications:</b></p><ul><li><p>
A bachelor&rsquo;s degree in nursing or a master's degree in nursing (MNHP or MSN) is required.</p></li><li><p>
A current license to practice nursing in Iowa is required.</p></li><li><p>
Three years of recent (within the last 10 years) of inpatient nursing experience in a medical-surgical, and/or ICU setting, and/or recent work experience as a Clinical Documentation Specialist, CDI nurse, or healthcare quality professional with specific medical record review experience are required.</p></li><li><p>
Must obtain CCDS (Certified Clinical Documentation Specialist) certification within 3 years of hire.</p></li><li><p>
Professional written and verbal communication skills are required</p></li><li><p>
Demonstrates the ability to provide effective education in a variety of styles, including formal presentations.</p></li><li><p>
Proficiency with computer software applications (i.e., Microsoft applications) is required</p></li><li><p>
Demonstrates excellent interpersonal skills with physicians, nursing staff, and interdisciplinary team members as demonstrated through written and verbal communication is required.</p></li><li><p>
Demonstrated organizational, time management and problem-solving skills are required.</p></li></ul><p></p><p><b><br>
Desired Qualifications:</b><b>
</b></p><ul><li><p>Experience with performance improvement methodologies</p></li><li><p>
Experience improving and/or reviewing hospital quality/safety metrics</p></li><li><p>
Experience with data mining and/or data analytics</p></li><li><p>
Advanced certification (i.e., CCDS, CDIP, CPHQ)</p></li></ul><p><b>
Application Process:</b></p><ul><li><p><b>
To be considered for an interview, applicants must upload a current resume and a cover letter</b> <b>that clearly address how they meet the listed required and desired qualifications of this position.</b></p></li><li><p>
Job openings are posted for a minimum of 7 calendar days. Applications will be accepted until 11:59 PM on March 25, or on date of closing.</p></li><li><p>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.</p></li><li><p>
Professional references will be requested at a later step in the recruitment process.</p></li><li><p>
This position is not eligible for University of Iowa sponsorship for employment authorization.</p></li><li><p>
For questions, contact Heidi Bodensteiner at heidi-bodensteiner@uiowa.edu.</p></li></ul></div></div><p></p>

Clinical Documentation Specialist

<div>
 The Department of Pharmaceutical Care is seeking a full-time
 <strong>
  Pharmacy Support Services Specialist
 </strong>
 to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
 <br/>
 <br/>
 <strong>
  Duties To Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Patient Adherence Management
  </li>
  <ul>
   <li>
    Manage refill services for select patient populations in accordance with department policies and procedures.
   </li>
   <li>
    Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
   </li>
   <li>
    Monitor and manage inventory activities related to patient prescription needs.
   </li>
   <li>
    Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
   </li>
  </ul>
  <li>
   Enrollment of patients in specialty pharmacy services including:
  </li>
  <ul>
   <li>
    Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
   </li>
   <li>
    Provision of appropriate enrollment and contact information.
   </li>
   <li>
    Provides highest customer service experience for patients and providers.
   </li>
  </ul>
  <li>
   Communication/Training:
  </li>
  <ul>
   <li>
    Understand the importance of effective business communication and maintaining professionalism in difficult situations.
   </li>
   <li>
    Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
   </li>
  </ul>
  <li>
   Problem Resolution
  </li>
  <ul>
   <li>
    Provide assistance with the resolution of shipment/delivery issues.
   </li>
   <li>
    Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
   </li>
   <li>
    Provide assistance to patients with billing and claim resolution issues.
   </li>
  </ul>
  <li>
   Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
  </li>
  <ul>
   <li>
    Workload statistics (enrolled/active patients, mail outs, etc).
   </li>
   <li>
    Phone statistics.
   </li>
  </ul>
  <li>
   Assists with evaluation and implementation of new policy and procedures.
  </li>
  <ul>
   <li>
    Participate in piloting new workflows/procedures.
   </li>
   <li>
    Assist with preparing training and orientation materials for new procedures.
   </li>
   <li>
    Assist with training and orientation of staff to new procedures.
   </li>
   <li>
    Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedures.
   </li>
  </ul>
  <li>
   Other duties as assigned
  </li>
  <ul>
   <li>
    Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs.
   </li>
   <li>
    Provide cross functional support to assist with troubleshooting claim payments
    <br/>
   </li>
  </ul>
 </ul>
 Pay Level: 3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay
 <br/>
 <br/>
 <ul>
  <li>
   Education Requirements:
  </li>
  <ul>
   <li>
    Completion of a Bachelor&rsquo;s degree or equivalent combination of education and experience.
   </li>
   <li>
    Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
   </li>
   <li>
    Successful completion of the pharmacy technician certification exam within one year of the start of employment.
   </li>
  </ul>
  <li>
   Experience Requirements:
  </li>
  <ul>
   <li>
    Previous experience (typically 6-12 months) in support or customer service.
   </li>
   <li>
    Experience and proficiency with computer software applications (i.e. Microsoft Office Suite &ndash; Word, Excel, Outlook, PowerPoint) or comparable programs.
   </li>
   <li>
    Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
   </li>
   <li>
    Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
   </li>
   <li>
    Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
   </li>
   <li>
    Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
   </li>
   <li>
    Familiarity with medical terminology.
   </li>
  </ul>
  <li>
   Desired Qualifications:
  </li>
  <ul>
   <li>
    Experience working in a complex hospital system is highly desirable.
   </li>
   <li>
    Experience working in a collaborative team environment is desirable.
   </li>
   <li>
    Pharmacy experience is desirable.
   </li>
   <li>
    Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
   </li>
   <li>
    Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
   </li>
   <li>
    Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
   </li>
   <li>
    Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Position And Application Details
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:
  </li>
  <ul>
   <li>
    Resume
   </li>
   <li>
    Cover Letter
    <br/>
   </li>
  </ul>
 </ul>
 Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
 <br/>
 <br/>
 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
 <br/>
 <br/>
 Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.
 <br/>
 <br/>
 This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Classification Title: Support Services Specialist
  </li>
  <li>
   Appointment Type: Professional and Scientific
  </li>
  <li>
   Schedule: Full-time
  </li>
  <li>
   Work Modality Options: Hybrid within Iowa
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pay Level: 3A
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Information
 <br/>
 <br/>
 <ul>
  <li>
   Organization: Healthcare
  </li>
  <li>
   Contact Name: Teresa Walker
  </li>
  <li>
   Contact Email: Teresa-Walker@uiowa.edu
  </li>
 </ul>
</div>


Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus

<div><div>The Department of Pharmaceutical Care is seeking a full-time <b>Pharmacy Support Services Specialist</b> to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.</div><div><b>
Duties to include:</b></div><ul><li><div><b>
Patient Adherence Management</b></div><ul><li><div>
Manage refill services for select patient populations in accordance with department policies and procedures.</div></li><li><div>
Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.</div></li><li><div>
Monitor and manage inventory activities related to patient prescription needs.</div></li><li><div>
Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.</div></li></ul></li><li><div><b>
Enrollment of patients in specialty pharmacy services including:</b></div><ul><li><div>
Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.</div></li><li><div>
Provision of appropriate enrollment and contact information.</div></li><li><div>
Provides highest customer service experience for patients and providers.</div></li></ul></li><li><div><b>
Communication/Training:</b></div><ul><li><div>
Understand the importance of effective business communication and maintaining professionalism in difficult situations.</div></li><li><div>
Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.</div></li></ul></li><li><div><b>
Problem Resolution</b></div><ul><li><div>
Provide assistance with the resolution of shipment/delivery issues.</div></li><li><div>
Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.</div></li><li><div>
Provide assistance to patients with billing and claim resolution issues.</div></li></ul></li><li><div><b>
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:</b></div><ul><li><div>
Workload statistics (enrolled/active patients, mail outs, etc).</div></li><li><div>
Phone statistics.</div></li></ul></li><li><div>
A<b>ssists with evaluation and implementation of new policy and procedures.</b></div><ul><li><div>
Participate in piloting new workflows/procedures.</div></li><li><div>
Assist with preparing training and orientation materials for new procedures.</div></li><li><div>
Assist with training and orientation of staff to new procedures.</div></li><li><div>
Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedures.</div></li></ul></li><li><div><b>
Other duties as assigned</b></div><ul><li><div>
Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs.</div></li><li><div>
Provide cross functional support to assist with troubleshooting claim payments</div></li></ul></li></ul><p>
Pay Level: 3A https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay</p>
<div><ul><li><div><b>Education Requirements:</b></div><ul><li><div>
Completion of a Bachelor&rsquo;s degree or equivalent combination of education and experience.</div></li><li><div>
Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.</div></li><li><div>
Successful completion of the pharmacy technician certification exam within one year of the start of employment.</div></li></ul></li><li><div><b>
Experience Requirements:</b></div><ul><li><div>
Previous experience (typically 6-12 months) in support or customer service.</div></li><li><div>
Experience and proficiency with computer software applications (i.e. Microsoft Office Suite &ndash; Word, Excel, Outlook, PowerPoint) or comparable programs.</div></li><li><div>
Strong attention to detail and proven ability to gather and analyze data and keep accurate records.</div></li><li><div>
Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.</div></li><li><div>
Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.</div></li><li><div>
Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.</div></li><li><div>
Familiarity with medical terminology.</div></li></ul></li><li><div><b>
Desired Qualifications:</b></div><ul><li><div>
Experience working in a complex hospital system is highly desirable.</div></li><li><div>
Experience working in a collaborative team environment is desirable.</div></li><li><div>
Pharmacy experience is desirable.</div></li><li><div>
Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.</div></li><li><div>
Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.</div></li><li><div>
Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.</div></li><li><div>
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.</div></li></ul></li></ul><div><b>
Position and Application details:</b></div><ul><li><div>
In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:</div><ul><li><div>
Resume</div></li><li><div>
Cover Letter</div></li></ul></li></ul><div>
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.</div><div>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.<br>
Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu.</div><div><p>
This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.</p></div></div></div><div></div>

<div><p><b>Join Our Team at the University of Iowa Health Care!</b><br>
The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking an experienced and dedicated Oncology Pharmacy Specialist for our Des Moines Pharmacy. This pharmacist position will be located at 110 East Court Avenue in Des Moines, Iowa. The pharmacist will provide in-person and remote services for patients receiving hematology and oncology pharmaceutical care services throughout the Des Moines area. They will provide clinical support, education, coordination of dispensing, and monitoring for patients receiving specialty medications. The pharmacist serves as a role-model/practitioner-educator for Doctor of Pharmacy students and pharmacy residents and carries out clinical practice responsibilities for the Department of Pharmaceutical Care.</p><ul><li><b>
Patient Care - Participate in the provision of pharmaceutical care in select clinics:</b><ul><li>
Be present in clinics when patients are scheduled to see the clinical pharmacist and when clinical pharmacy services are required.</li><li>
Complete a comprehensive patient assessment including medication history, pertinent physical assessment, and assessment of relevant laboratory values, patient interview, and an evaluation of past medical history for appropriate patients.</li><li>
Collaborate with physicians, nurses, pharmacists, other health care providers, and patients as a member of the interprofessional team to achieve positive outcomes through optimal medication use and management.</li><li>
Provide disease state management and medication therapy management services through the use of collaborative practice agreements and protocols.</li><li>
Provide in-depth patient medication assessment and education.</li><li>
Provide follow-up of therapeutic recommendations through telephone calls and return clinic appointments as appropriate.</li><li>
Identify, evaluate and prevent adverse drug events through appropriate interventions.</li><li>
Communicate therapeutic recommendations to the health care providers verbally and/or through electronic health record documentation.</li><li>
Document relevant clinical information in electronic medical record.</li><li>
Coordinate medication-planning activities including facilitation of prescription writing, patient education, coordination with family members or home health care providers, etc.</li><li>
Collaboratively address financial issues to ensure receipt of needed medications.</li><li>
Provide drug information and education to health care professionals.</li><li>
Serve as liaison for ambulatory pharmacy staff regarding patient medication therapy.</li></ul></li><li><b>
Evaluate patient-specific medication regimens to ensure the appropriateness of the following:</b><ul><li>
Indication</li><li>
Correct dose</li><li>
Route of administration</li><li>
Drug-drug, drug-food, drug-lab, or drug-disease-state interactions</li><li>
Efficacy of therapy</li><li>
Adherence to therapy</li><li>
Dose adjustments for organ dysfunction</li><li>
Adverse drug reactions</li><li>
Potential drug misuse or abuse</li><li>
Use of the most cost-effective therapy</li><li>
Availability of medications on the UI Health Care (if applicable)</li><li>
Complete patient follow-up calls to address side-effects/adherence.</li><li>
On an infrequent and rotating basis, provide 24-hour, 7 days a week on-call coverage for Ambulatory Care Specialty Pharmacy Clinical Services.</li></ul></li><li><b>
Residency Training and Student Teaching Programs:</b><ul><li>
Develop goals and objectives for pharmacy residency programs and Doctor of Pharmacy advanced pharmacy practice and introductory pharmacy practice experiences.</li><li>
Prepare and administer pharmacy student and / or resident performance evaluations.</li><li>
Participate in the formal experiential training and didactic teaching required to conduct the pharmacy residency programs and Doctor of Pharmacy advanced pharmacy practice and introductory pharmacy practice experiences</li><li>
Participate in recruiting activities for pharmacy residency programs.</li></ul></li><li><b>
Provide daily communication and follow-up to other clinical pharmacists, pharmacy areas, and other health care professionals as needed.</b><ul><li>
Provide in-service education to pharmacists as needed.</li><li>
Provide in-service to members of the health care team as needed.</li><li>
Assist physicians, nurses, and patients with medication questions, medication access and continuity of care issues.</li></ul></li><li><b>
Documentation of patient care activities in accreditation compliant manners:</b><ul><li><b>
C</b>linical services and patient care activities in the electronic medical record.</li><li>
Patient assessment and therapeutic plan recommendations.</li><li>
Medication errors into standard reporting system.</li><li>
Adverse drug reactions into standard reporting system.</li><li>
Patient allergies and height/weight information as needed.</li><li>
Medication counseling provided to patients.</li><li>
Interventions with prescribers and other health care providers.</li><li>
Clinic and follow-up telephone encounters.</li><li>
Others as required.</li></ul></li><li><b>
Develop and provide new department clinical service initiatives:</b><ul><li>
Be a resource to staff for after-hours issues in oncology clinic patients.</li><li>
Develop or contribute to the development of protocols related to appropriate prescribing, dispensing and monitoring of specialty medications.</li><li>
Provide a leadership role in department or interdisciplinary hospital committees involved with drug therapy issues.</li><li>
Develop or contribute to the development of drug information resources and practice guidelines that are available hospital wide to foster cost effective, rational prescribing.</li><li>
Design, implement, and coordinate development of the clinical components of the pharmacy or hospital wide information systems.</li></ul></li><li><b>
Administration:</b><ul><li>
Coordinate therapeutic decision-making when there is a paucity of literature or experience for reference.</li><li>
Serve as the primary reference source on new drug therapy advances in the specialized area of practice.</li><li>
Identify and resolve significant/highly unusual patient drug therapy problems.</li><li>
Develop and coordinate completion of clinically oriented departmental goals.</li><li>
Develop policies, procedures, and clinical reference documents relevant to the clinical applications of new therapies.</li><li>
Manage and analyze events related to medication errors &ndash; including participation in formal multi-disciplinary sentinel event review teams.</li><li>
Assist in evaluations assessing the clinical skills of professional staff.</li><li>
Interview and evaluate prospective professional pharmacy practitioners.</li><li>
Adhere to all department policies and procedures.</li><li>
Contribute to the department budgetary process by reviewing, designing, implementing, and monitoring budget initiatives that address hospital wide or unit specific issues.</li><li>
Participate in the implementation and monitoring of new programs developed either by the Department or through another means (e.g., P&amp;T Committee).</li></ul></li><li><b>
Quality Improvement:</b><ul><li>
Provide a leadership role in university committees involved with drug therapy.</li><li>
Perform quality assurance monitoring of services.</li><li>
Develop educational programs to certify the clinical competence of pharmacists and improve the technician understanding of medical conditions being treated.</li><li>
Completion and upkeep of university, department of pharmaceutical care, and specialty pharmacy competencies and CE requirements.</li></ul></li><li><b>
Other:</b><ul><li>
Conduct research in area of expertise and present/publish results at professional meetings or in professional journals.</li><li>
Consistently demonstrate the WECARE values and Service Excellence culture of UI Health Care.</li><li>
Complete and maintain compliance with all competencies and educational requirements.<br>
</li></ul></li></ul>
<div><ul><li><b>Education Requirements:</b><ul><li>
Bachelor of Science degree in Pharmacy or Doctor of Pharmacy Degree</li><li>
Eligibility for or current license by the Iowa Board of Pharmacy Examiners is required prior to start</li></ul></li><li><b>
Experience Requirements:</b><ul><li>
Completion of an ASHP-accredited PGY1 pharmacy practice residency OR 2 years&rsquo; experience in a complex multi-disciplinary healthcare environment with an oncology focus.</li><li>
Excellent written and verbal communication skills are required.</li><li>
Demonstrated excellent customer service skills are required.</li><li>
Job-related experience with and/or commitment to service excellence is required.</li><li>
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.</li></ul></li><li>
D<b>esired Qualifications:</b><ul><li>
Satisfactory completion of an ASHP-accredited PGY2 residency in Ambulatory Care or Oncology is highly desirable.</li><li>
Active board certification in an applicable Pharmacy Specialty is highly desirable.</li><li>
Experience in inpatient or outpatient oncology pharmacy is highly desirable.</li><li>
Able to work independently, prioritize multiple stakeholders and tasks, manage details and deliver results in an environment with competing demands.</li><li>
Strong interpersonal skills and demonstrated ability to work with others.<br>
</li></ul></li><li><b>
Position and Application details:</b><ul><li>
In order to be considered for an interview, applicants must upload the following documents and mark them as a &ldquo;Relevant File&rdquo; to the submission:<ul><li>
Resume</li><li>
Cover Letter</li></ul></li></ul></li></ul><p>
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.</p><p>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.</p><p>
For additional questions, please contact Teresa Walker at Teresa-Walker@uiowa.edu</p></div></div>

Oncology - Clinical Pharmacy Specialist-Des Moines, IA Pharmacy

<div>
 The University of Iowa Health Care department of Food and Nutrition Services is seeking a Dishwasher (Kitchen Helper) who, under direct supervision, performs routine cleaning and other duties in the General Hospital food service area.
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   Uses the appropriate cleaning equipment
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   Cleans designated kitchen areas, dish room, and restrooms
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   Transports soiled and clean dishes
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   Empties trash and recyclable material containers
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 University of Iowa Health Care &mdash;recognized as one of the best hospitals in the United States&mdash;is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.&reg;
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 Percent of Time: 50%
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 Schedule: 5:30 pm - 9:30 pm
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 week 1: Monday, Tuesday, Wednesday, Thursday, Saturday
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 week 2: Sunday, Tuesday, Wednesday, Thursday, Friday
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 Location: General Hospital
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 Salary: $17.31/hour
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 This position is performed fully on campus.
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 <strong>
  Benefits Highlights
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  <li>
   Regular salaried position located in Iowa City, Iowa
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   Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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  <li>
   For more information about Why Iowa?, click here
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  </li>
 </ul>
 <strong>
  Minimum Eligibility Requirements
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   Ability to understand and follow directions
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  </li>
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  Application Process
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 Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
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 Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
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 For additional questions contact Tamara Griffith at tamara-griffith@uiowa.edu
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 <strong>
  Applicant Resource Center &ndash;
  <br/>
  <br/>
 </strong>
 Need help submitting an application or accepting an offer? Support is available!
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 <br/>
 Our
 <strong>
  Applicant Resource Center
 </strong>
 is now open in the Fountain Lobby at the Main Hospital.
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 https://uihc.org/locations/medical-center-university/application-resource-center
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 Additional Information
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  <li>
   Classification Title: Kitchen Helper I
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   Appointment Type: Merit
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   Schedule: Part-time
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   Work Modality Options: On Campus
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  Compensation
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   Pay Level: 03
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 Contact Information
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   Organization: Healthcare
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   Contact Name: Tamara Griffith
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   Contact Email: tamara-griffith@uiowa.edu
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</div>


Dishwasher (Kitchen Helper) - 50%

<div><p>The <b>Financial Analyst</b> provides analysis and operational support for managed care contracting and revenue integrity initiatives, ensuring compliance with federal, state, and payor regulations. This role plays a pivotal part in optimizing reimbursement strategies, supporting financial forecasting, contract performance evaluation, and strategic decision-making within the University of Iowa Hospitals &amp; Clinics (UIHC) and the Carver College of Medicine (CCOM).</p><p>
In addition, collaborating in managed care analytics, this position will collaborate across departments to enhance financial workflows, contract management methodologies, and reporting precision.</p><p>
Position Responsibilities:</p><p><b>
Contract Oversight and Managed Care Strategy</b></p><ul><li><p>
Support managed care contracting and revenue integrity initiatives, ensuring contract compliance, financial forecasting, and performance monitoring.</p></li><li><p>
Assist with analyzing commercial payer contracts, reimbursement models, and financial trends to optimize hospital and provider payment strategies.</p></li><li><p>
Maintain and assess contractual financial data, ensuring accuracy and alignment with regulatory requirements and hospital financial goals.</p></li><li><p>
Support hospital reimbursement methodologies, including Medicare, Medicaid, and commercial payer models impacting managed care initiatives.</p></li></ul><p><b>
Financial Reporting and Data Integrity</b></p><ul><li><p>
Support the accuracy and integrity of financial reporting related to hospital contracting, payment models, and revenue integrity functions.</p></li><li><p>
Assist in utilizing financial analysis tools to generate detailed reports supporting compliance, strategic decision-making, and reimbursement optimization.</p></li><li><p>
Support in the development of comprehensive reporting tools for management regarding payments, collections, denials, and appeals.</p></li><li><p>
Assist leadership by aligning financial analytics and reporting deliverables with regulatory requirements and strategic priorities.</p></li></ul><p><b>
Stakeholder Collaboration and Advisory</b></p><ul><li><p>
Assist with hospital contracting and financial implications of managed care strategies.</p></li><li><p>
Collaborate across finance, clinical operations, and IT to refine financial workflows, enhance efficiency, and improve reporting methodologies, including outside of hospital based contracting projects when needed.</p></li><li><p>
Provide data-driven insights to management, supporting informed decision-making and strategic planning for managed care contracting.</p></li></ul><p><b>
Continuous Improvement and Strategic Support</b></p><ul><li><p>
Identify financial risks and implement controls to enhance reporting accuracy, reduce compliance issues, and optimize revenue integrity.</p></li><li><p>
Contribute to process improvements in hospital contracting, reporting systems, and compliance strategies.</p></li></ul>
<div><p><b>Required Qualifications:</b></p><ul><li><p>
A Bachelor's degree in Business Administration with an emphasis in Accounting or Finance, or an equivalent combination of education and experience is required.<br>
Demonstrated ability to work collaboratively and communicate financial concepts clearly.</p></li><li><div>
Familiarity with Excel or financial analysis tools.</div></li><li><div>
Excellent verbal and written communication skills.</div></li><li><div>
Demonstrated experience working effectively in a welcoming and respectful workplace environment.</div></li></ul><p>
Desired Qualifications:</p><ul><li><p>
Experience with Epic&rsquo;s Patient Accounting System, including Reporting Workbench.</p></li><li><p>
Understanding of or experience with CPT-4 and ICD-10 medical coding.</p></li><li><p>
Knowledge of EPIC, Power BI, or Tableau.</p></li><li><p>
Knowledge of UI and UI Health Care policies and procedures.</p></li></ul><p><b>
Application Process:</b> To be considered, applicants must upload <b>a cover letter and resume</b> (under the submission of relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of <b>7</b> calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.</p><p>
 Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Sharon Walther at sharon-walther@uiowa.edu.</p><p>
This position is not eligible for University sponsorship for employment authorization now or in the future.</p></div></div>

Financial Analyst

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Oncology - Clinical Pharmacy Specialist-Des Moines, IA Pharmacy

Dishwasher (Kitchen Helper) - 50%

Financial Analyst