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case administrator (legal services/administrative support)

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case administrator legal services administrative support

American Arbitration Association

<div><p><b>Description</b><br>
</p><br>
Case Administrator (Legal Services/Administrative Support) - 2025-202<br>
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.<br>
<br>
<b>Work Environment</b><br>
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.<br>
<br>
<b>Compensation</b><ul><li><br>
Charlotte, Miami, San Antonio: $49,000 - $52,000</li><li><br>
Atlanta, Buffalo, Dallas, Fresno: $52,000 - $55,000</li><li><br>
Houston, Johnston, Minneapolis: $53,000 - $56,000</li><li><br>
Chicago, Philadelphia, Voorhees: $55,000 - $59,000</li><li><br>
Boston, Los Angeles: $58,000 - $61,000</li><li><br>
New York City, San Francisco: $62,000 - $65,000</li></ul><br>
This position is also eligible for quarterly performance-based incentives.<br>
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.<br>
<br>
<b>Qualifications</b><ul><li><br>
Associate's degree in business or related field, or equivalent combination of education and experience</li><li><br>
Minimum three years of experience in customer service, case administration, or legal environments</li><li><br>
Strong written and verbal communication skills; able to interact effectively with diverse stakeholders</li><li><br>
Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)</li><li><br>
Comfort with web-based systems and adaptability to new technologies, including AI-related tools</li><li><br>
Exceptional attention to detail and time management skills</li><li><br>
Ability to manage sensitive information with professionalism and discretion</li></ul><br>
<b>
About Us</b><br>
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.<br>
<br>
<i>The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws</i>.</div>

Case Administrator (Legal Services/Administrative Support)

Massachusetts Trial Court

<div><p><b>Title:</b> Senior Legal Counsel-Legal Department</p>
<p><b>
Pay Grade:</b> Senior Management 1</p>
<p><b>
Starting Pay: </b>$109,034.12-160,799.86/Yr.</p>
<p><b>
Departmental Mission Statement:</b> The Trial Court Legal Department reports to the Chief Justice of the Trial Court and the Court Administrator. The Legal Department handles a wide range of legal matters that arise within the Executive Office of the Trial Court and the Office of Court Management (OCM). The Legal Department&rsquo;s attorneys work directly with the Office of the Attorney General in its legal representation of the Trial Court, its departments, officers, judges and employees in litigation brought in state and federal courts. The Legal Department also represents the Trial Court in employment matters, including before the Massachusetts Commission Against Discrimination (MCAD); and reviews investigations of discrimination complaints. The Legal Department advises the Chief Justice of the Trial Court, the Court Administrator, the Directors of the OCM Departments, the Office of the Commissioner of Probation, the Office of the Jury Commissioner, and the Deputy Court Administrators and attorneys for the seven Departmental Administrative Offices of the Trial Court on legal issues and problems.<br>
<br>
ORGANIZATIONAL PROFILE: http://www.mass.gov/courts/admin/legal.html</p>
<p><b>
Notes: This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual.</b></p>
<p><b>
This posting will remain open until filled; however, the Legal Department will consider candidates on an ongoing basis. Therefore, candidates who applied during the initial 14-day posting period may benefit from early consideration.</b><br>
<br>
<b>Starting pay will be based on a review of qualifications and experience.</b><br>
<br>
<b>The primary location is:</b><br>
<br>
<b>1 Center Plaza</b><br>
<b>Boston, MA 02108</b></p>
<p><b>
Position Summary:</b> Working within the Legal Department of the Executive Office of the Trial Court, the Senior Legal Counsel represents the interests of the Trial Court and assists the General Counsel, the Deputy General Counsel, and the Managing Counsel in advising court officials on pressing legal matters. Senior Legal Counsel addresses an array of complex and unique legal issues and questions that arise from the administration of the Trial Court as a part of the Judicial Branch of Government. The Senior Legal Counsel also develops and implements court policies subject to the approval of the Chief Justice of the Trial Court and the Court Administrator.<br>
<br>
This Senior Legal Counsel position will be responsible for work in a range of areas, including the drafting, reviewing, amending, and administering of contracts; representing the Trial Court in Worker&rsquo;s Compensation actions before the Department of Industrial Accidents; and maintaining the Complaint Language Manual, which sets forth the elements of criminal and civil offenses. In addition, this position involves performing legal research; drafting legal memoranda, pleadings, briefs and other legal documents; actively supporting and working with the Attorney General's Office in defending litigation brought against the Trial Court or its officials, judges or employees; investigating tort presentments; and performing related legal and administrative duties. Further responsibilities include reviewing and responding to complaints, questions, and requests for information from the public, attorneys, court officials and government agencies.<br>
<br>
<b>SUPERVISION RECEIVED:</b><br>
<br>
Work is performed under the direction and supervision of the General Counsel/Legal Department Director, Deputy General Counsel, and the Managing Counsel.</p>
<p><b>
Duties:</b> Researches and prepares legal memoranda on a broad scope of complex and unique issues relating to the Judicial Branch of Government at the direction of the General Counsel, Deputy General Counsel and the Managing Counsel.<br>
<br>
Works with the assigned Assistant Attorney General on litigation in which the Trial Court, one of its departments or divisions, or one or more of its judges or employees is named as a defendant.<br>
<br>
Provides advice on legal issues originating from the Office of Court Management Departments including Human Resources, Fiscal, Security, Facilities, the Court Education Department, the Judicial Information Services Department, and the Office of Workplace Rights and Compliance.
<br>
<br>
Drafts or reviews and approves contracts, interagency service agreements and memoranda of understanding entered into by the Trial Court&rsquo;s administrative offices, departments and divisions. Negotiates and drafts necessary amendments to contracts and coordinates the contract-funding process with the Fiscal Department.<br>
<br>
Advises Procurement Manager and other Trial Court personnel in developing the specifications, terms and conditions of Requests for Proposals and, when necessary, reviews RFPs developed by Trial Court departments for compliance with Trial Court contracting procedures and state bidding laws.<br>
<br>
Prepares and represents the Trial Court in Worker&rsquo;s Compensation proceedings before the Department of Industrial Accidents.<br>
<br>
Assists in maintaining the Complaint Manual, which includes drafting charging language and formulating offense codes. Updates changes to charging language based on changes in statutes, case law and regulations.<br>
<br>
Provides legal advice to Deputy Court Administrators and other Trial Court personnel concerning compliance with state bidding laws and the contracting process.<br>
<br>
Acts as legal staff to Trial Court committees. Prepares material for meetings, prepares reports and works directly with committee members.<br>
<br>
Drafts correspondence in response to complaints, subpoenas, questions, and requests for information from the public, attorneys, judges, court officials and governmental agencies.<br>
<br>
Performs related duties as required.</p>
<p><b>
Minimum Requirements:</b></p>
<p>
Graduation from an accredited law school;<br>
<br>
Membership in the Massachusetts Bar and six (6) years of relevant legal experience including at least two (2) years of litigation experience;<br>
<br>
Advanced skills and abilities in performing legal research and drafting legal memoranda and briefs;<br>
<br>
Advanced skills and abilities in the application of logical reasoning and rules of statutory construction to detailed statutory analysis;<br>
<br>
Knowledge of and experience in contract drafting and negotiation and amendment;
<br>
<br>
Knowledge of civil procedure and experience drafting affirmative discovery, discovery responses and dispositive motions;<br>
<br>
Knowledge of criminal law and practice;<br>
<br>
Knowledge of the Massachusetts judicial system, Massachusetts General Laws and the operation of state government;<br>
<br>
Knowledge of, and ability to use, personal computers and related software, including Microsoft Windows, Excel and PowerPoint;<br>
<br>
Strong interpersonal skills and the ability to work professionally and cooperatively with judges, court officials, attorneys and the public;<br>
<br>
Ability to analyze administrative problems and develop feasible solutions;<br>
<br>
Ability to communicate clearly and effectively orally and in writing;<br>
<br>
Ability to handle highly confidential material with discretion;<br>
<br>
Ability to work independently and to establish well-reasoned work priorities; and<br>
<br>
Ability to travel to court locations throughout the Commonwealth as needed.</p></div>

Senior Legal Counsel - Legal Department

Commonwealth of Massachusetts

<div></div><div><div><p><b>About the Office of the Massachusetts State Treasurer and Receiver General (&ldquo;Treasury&rdquo;)</b></p><p>
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.</p><p>
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.</p><p>
https://www.surveymonkey.com/r/FM68GFV</p><p><b>
Purpose:</b> The Office of the State Treasurer&rsquo;s Legal Department is seeking a law student (2L or 3L) for an internship position beginning on June 1, 2026 for a ten-week period.</p><p><b>
About the Legal Department:</b> The Legal Department, under the direction of the General Counsel, acts as in-house counsel to the Treasury Executive Staff and all Treasury departments. Attorneys advise and consult with department heads and staff on a broad range of legal issues, draft legal memoranda, appear in administrative hearings, negotiate contracts, respond to public records requests, interpret statutes and regulations, develop Treasury policies, provide advice and counsel on employment and labor relations matters, and guide the process for purchasing goods and services.</p><p><b>
Position Summary:</b> Interns will be exposed to a variety of legal areas, with primary focus on research and ad hoc projects. Interns will assist the legal team with researching specific questions regarding law and policy, prepare legal written work, and attend meetings alongside legal team. Interest and/or coursework in employment law, contracts, constitutional law, trusts &amp; estates, administrative law, and laws pertaining to state employees and public bodies is strongly preferred, but not necessary.</p><p><b>
Responsibilities:</b></p><ul><li><p>
Research statutes, regulations, and case authority relating to a variety of issues; draft legal memoranda as required</p></li><li><p>
Provide written or oral responses to legal inquiries from Treasury departments</p></li><li><p>
Assist with drafting policies, regulations, and administrative law pleadings</p></li><li><p>
Attend various internal and external meetings with Treasury legal staff</p></li><li><p>
Assist with administrative tasks related to legal team operations</p></li><li><p>
Other tasks as requested</p></li></ul><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Preferred Skills:</b></p><ul><li>
Excellent communication and interpersonal skills</li><li>
Strong organizational and planning skills</li><li>
Excellent research skills, including adeptness with Westlaw</li><li>
Ability to write clearly and persuasively</li><li>
Demonstrated interest in governmental and/or public interest work</li><li>
Working knowledge of MS Office Software, especially Excel and Word</li><li>
Ability to prioritize and manage multiple assignments at once</li></ul><p><b>
Program Benefits:</b></p><ul><li>
Legal experience working within public sector</li><li>
Exposure to a wide array of legal work across various practice areas</li><li>
Opportunities to participate in professional development and networking events</li></ul><p><b>
Application:</b></p><p>
We are committed to advancing the experience of students in the workplace. To be considered for a position, please submit the following:</p><ul><li>
Complete application form</li><li>
Resume</li><li>
Cover letter (REQUIRED)</li><li>
Candidates selected for an interview will be asked to provide a writing sample (legal) and letter of recommendation</li></ul><p><b>
Work Schedule:</b></p><p>
The internship is full time, Monday through Friday (except for holidays) with 37.5-hour work week for a minimum of 10 weeks to a maximum of 12 weeks. This is not a remote position. A minimum of two to three days per week in office is required. Please note that the exact schedule of in-office days will be determined in conjunction with the intern&rsquo;s direct supervising attorney.</p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to lift up to 10lbs</li><li>
Ability to sit for extended periods of time</li></ul><p><b>
An Equal Opportunity Employer:</b></p><p>
The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.</p><p><b>
Employment Eligibility Regarding Family Members:</b></p><p>
Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee&rsquo;s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee&rsquo;s household.</p><div><br>
</div></div><div><b>
Official Title</b><b>:</b> Intern</div><div><b>
Primary Location</b><b>:</b> United States-Massachusetts-Boston-1 Ashburton Place</div><div><b>
Job</b><b>:</b> Legal Services</div><div><b>
Agency</b><b>:</b> Off of State Treas &amp; Rec Genrl</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Shift</b><b>:</b> Day</div><div><b>
Job Posting</b><b>:</b> Jan 9, 2026, 4:00:02 PM</div><div><b>
Number of Openings</b><b>:</b> 1</div><div><b>
Salary</b><b>:</b> 30.00 - 30.00 Hourly</div><div><b>
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator</b><b>:</b> Swee Lin Wong - 6173679333</div><div><b>
Potentially Eligible for a Hybrid Work Schedule</b><b>:</b> Yes</div></div>

Legal Department Intern | 2026 Treasury Summer Internship Program

<div></div><div><div><p><b>About the Office of the Massachusetts State Treasurer and Receiver General (&ldquo;Treasury&rdquo;)</b></p><p>
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.</p><p>
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.</p><p>
https://www.surveymonkey.com/r/FM68GFV</p><p><b>
Purpose: </b>The Office of the State Treasurer&rsquo;s Legal Department is seeking a student interested in attending law school for a Legal Administrative internship position beginning on June 1, 2026 for a ten-week period.</p><p><b>
About the Legal Department:</b> The Legal Department, under the direction of the General Counsel, acts as in-house counsel to the Treasury Executive Staff and all Treasury departments. Attorneys advise and consult with department heads and staff on a broad range of legal issues, draft legal memoranda, appear in administrative hearings, negotiate contracts, respond to public records requests, interpret statutes and regulations, develop Treasury policies, provide advice and counsel on employment and labor relations matters, and guide the process for purchasing goods and services.</p><p><b>
Position Summary:</b> Interns will be exposed to a variety of legal areas, with primary focus on administrative assistance duties. Interns will provide assistance to the Treasury and the legal team with typing documents and data input as necessary, preparing and organizing files, performing special projects and other related duties as assigned. Interns will have the opportunity to attend meetings alongside the legal team. Interest in attending law school or pursuing a career in the legal field, particularly in the government or public policy sectors, is strongly preferred, but not necessary.</p><p><b>
Responsibilities:</b></p><ul><li><p>
Assist with administrative tasks related to legal team operations</p></li><li><p>
Assist attorneys with document management</p></li><li><p>
Attend various internal and external meetings with Treasury legal staff</p></li><li><p>
Other tasks and special projects as assigned</p></li></ul><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Preferred Skills:</b></p><ul><li><p>
Excellent communication and interpersonal skills</p></li><li><p>
Strong writing, organizational and planning skills</p></li><li><p>
Demonstrated interest in governmental and/or public interest work</p></li><li><p>
Working knowledge of MS Office Software, especially Excel and Word</p></li><li><p>
Ability to prioritize and manage multiple assignments at once</p></li></ul><p><b>
Program Benefits:</b></p><ul><li><p>
Experience working within public sector</p></li><li><p>
Exposure to a wide array of various legal practice areas</p></li><li><p>
Opportunities to participate in professional development programming</p></li></ul><p><b>
Application:</b></p><p>
We are committed to advancing the experience of students in the workplace. To be considered for a position, please submit the following:</p><ul><li><p>
Complete application form</p></li><li><p>
Resume</p></li><li><p>
Cover letter (REQUIRED)</p></li><li><p>
Candidates selected for an interview may be asked to provide a writing sample and letter of recommendation</p></li></ul><p><b>
Work Schedule:</b></p><p>
The internship is full time, Monday through Friday (except for holidays) with 37.5-hour work week for 10 weeks. This is not a remote position. A minimum of two days per week in office is required. Please note that the exact schedule of in-office days will be determined in conjunction with the intern&rsquo;s direct supervisor.</p><p><b>
Compensation:</b></p><ul><li><p>
Undergraduate Interns: $22/hour</p></li><li><p>
Graduate Interns: $24/hour</p></li></ul><p><b>
Physical Requirements:</b></p><ul><li><p>
Ability to lift up to 10lbs</p></li><li><p>
Ability to sit for extended periods of time</p></li></ul><p><b>
An Equal Opportunity Employer:</b></p><p>
The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.</p><p><b>
Employment Eligibility Regarding Family Members:</b></p><p>
Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee&rsquo;s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee&rsquo;s household.</p><div><br>
</div></div><div><b>
Official Title</b><b>:</b> Intern</div><div><b>
Primary Location</b><b>:</b> United States-Massachusetts-Boston-1 Ashburton Place</div><div><b>
Job</b><b>:</b> Administrative Services</div><div><b>
Agency</b><b>:</b> Off of State Treas &amp; Rec Genrl</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Shift</b><b>:</b> Day</div><div><b>
Job Posting</b><b>:</b> Jan 9, 2026, 4:11:59 PM</div><div><b>
Number of Openings</b><b>:</b> 1</div><div><b>
Salary</b><b>:</b> 22.00 - 24.00 Hourly</div><div><b>
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator</b><b>:</b> Swee Lin Wong - 6173679333</div><div><b>
Potentially Eligible for a Hybrid Work Schedule</b><b>:</b> Yes</div></div>

Legal Administrative Intern | 2026 Treasury Summer Internship Program

McCarter & English

<div><p>1.9.2026</p><div>
Professional Staff</div><div><div>
Boston</div></div><div><div><p>
McCarter &amp; English, LLP is seeking a Legal Assistant for our Trusts and Estates Practice Group in our Boston, MA office. The salary range for this position is $63,000 &ndash; $90,000 annually, depending on experience. If you have relevant experience, we would like you to consider joining our team. Please send your resume and cover letter to Christine Lydon, Chief Human Resources Officer, at recruiting@mccarter.com.</p><p>
Job responsibilities include performing responsible and confidential legal assistant work and routine administrative duties for attorneys.</p><ul><li>
Must be a team player, organized and able to multi-task in an extremely fast paced environment</li><li>
Attend client meetings with attorneys (both on and off site) to witness client documents</li><li>
Transcribe legal briefs, correspondence, letters, and confidential memorandum</li><li>
Type a variety of legal documents from rough and oral drafts</li><li>
Electronic filing of court documents</li><li>
Answer telephone calls, transfer calls to the appropriate staff and take messages when necessary</li><li>
Prepare, maintain and confirm daily work calendars, schedule meetings, depositions, and calendar court dates</li><li>
Assist with travel arrangements, internal correspondence, reimbursements for attorneys and paralegals</li><li>
Read, sort and ensure incoming mail is timely delivered; ensure outgoing mail is processed</li><li>
Process bills; proofs billing sheets.</li><li>
Review and and edit bills</li><li>
Maintain confidential and administrative files</li></ul><p><b>
Related Duties</b></p><ul><li>
Assist other Attorneys and Legal Assistants within the Group and Office</li><li>
Proactively manage contacts in Outlook and Interaction</li></ul><p><b>
Minimum Qualifications</b></p><p><b>
Training and Experience</b></p><ul><li>
Three to five years of legal assistance experience, preferably in litigation. Must type a minimum of 70 words per minute.</li></ul><p><b>
Knowledge, Abilities and Skill</b></p><ul><li>
Comprehensive knowledge of modern legal office practices and procedures</li><li>
Considerable knowledge of legal document preparation, legal terminology and court procedures</li><li>
Comprehensive knowledge of MS Word, MS Outlook, Excel, redline comparisons, BigHand (digital dictation)</li><li>
Considerable knowledge of effective proofreading</li><li>
Excellent oral and written communication skills</li></ul><p><b>
Benefits (if FTE requirements met):</b></p><ul><li><b><i>
Firm-Paid</i></b>: Basic life and accidental death and dismemberment (AD&amp;D) insurance and short-term (ST) and long-term (LT) disability benefits.</li><li><b><i>
Health &amp; Wellness</i></b>: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution.</li><li><b><i>
Employee-Paid Voluntary Benefits</i></b>: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&amp;D insurance (supplemental employee, spouse and child) and supplemental STD coverage.</li><li><b><i>
Retirement</i></b>: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions.</li><li><b><i>
Time Off</i></b>: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)</li></ul><p><b>
Additional Benefits:</b></p><ul><li>
Free and confidential employee assistance program (EAP) and behavioral health services program</li><li>
Firm-paid back-up child/elder care, academic support and pet care program</li><li>
Tax-advantaged college savings 529 Plan</li><li>
Employee discounts through Working Advantage</li></ul><p><b>
Other Compensation:</b></p><ul><li><b><i>
Eligibility for discretionary bonus.</i></b></li></ul><p>
McCarter &amp; English, LLP is an Equal Opportunity Employer.</p></div></div></div><div></div>

Trust & Estates/Litigation Legal Assistant

<div><p><b>Description</b><br>
</p><br>
Manager of ADR Services (2025-201)<br>
<br>
Overview<br>
The American Arbitration Association (AAA) seeks a highly organized and experienced Manager of ADR Services to lead arbitration and mediation case administration and supervise a team of Case Administrators. In this role, you will manage a dynamic caseload, serve as the primary liaison with parties and neutrals, and ensure consistent application of AAA's rules and procedures. Responsibilities include training staff, leading conference calls and preliminary hearings, identifying and resolving case management issues, and ensuring adherence to confidentiality and data security standards. The ideal candidate will possess strong analytical, communication, and leadership skills along with a solid foundation in ADR processes.<br>
<br>
Work Environment<br>
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.<br>
<br>
Compensation<ul><li>
Charlotte, NC, Miami, FL; San Antonio, TX: $73,000 - $78,000</li><li>
Atlanta, GA; Buffalo, NY; Dallas, TX, Fresno, CA: $77,000 - $82,000</li><li>
Houston, TX; Johnston, RI; Minneapolis, MN: $79,000 - $83,000</li><li>
Chicago, IL; Philadelphia, PA; Voorhees, NJ: $82,000 - $87,000</li><li>
Boston, MA,; Los Angeles, CA: $86,000 - $91,000</li><li>
New York, NY, San Francisco, CA: $91,000 - $97,000</li></ul><br>
<br>
This position is also eligible for an annual performance-based incentive targeting 10% of annual salary.<br>
Our competitive compensation package includes, medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.<br>
<br>
Qualifications<ul><li>
Bachelor&rsquo;s degree in business, law, or a related field; or equivalent mix of education and experience</li><li>
4&ndash;6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting</li><li>
1&ndash;2 years of supervisory or team lead experience</li><li>
Strong knowledge of arbitration and mediation procedures and rules</li><li>
Excellent communication and interpersonal skills</li><li>
Demonstrated ability to exercise sound judgment and resolve complex issues</li><li>
Proficiency in Microsoft Office and case management systems; adaptability to emerging technologies, including AI tools</li></ul><br>
<br>
About Us<br>
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.<br>
<br>
<i>The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.</i></div>

Manager of ADR Services

Kids in Need of Defense

<div><div><b>About KIND</b></div><div></div><div><br>
Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child&rsquo;s rights and well-being are protected throughout their journey to safety.</div><div>
</div><div>
Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.</div><div></div><div><b><br>
Position Summary:</b></div><div></div><div><br>
KIND seeks a Staff Attorney to provide expert legal services to unaccompanied children needing legal representation through zealous direct representation as well as pro bono facilitation, including robust consultation, training, and technical assistance to pro bono attorneys who have accepted KIND cases. As needed, supervise Senior Paralegals, Paralegals, interns, and/or other non-attorney staff. The Staff Attorney will report to the Supervising Attorney.</div><div></div><div><br>
This position is contingent upon continued funding.</div><br>
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Essential Functions:</b></h3><ul><li>
Provide both mentoring to KIND pro bono attorneys and direct legal representation to KIND clients.</li><li>
In the pro bono mentoring function, provide robust consultation and technical assistance to pro bono attorneys who have accepted a KIND case.</li><li>
In the direct representation function, perform ordinary functions of legal counsel including legal research and formulating the legal strategy for the case; conducting client interviews; appearing before immigration and/or state courts or agencies; and drafting and filing court pleadings and applications for benefits.</li><li>
Supervise interns and/or other non-attorney staff as needed including:</li><li>
Onboarding, skills training, daily support and coaching, review and quality assurance of filings, regular check-ins and performance evaluations, and provision of consistent and effective supervision and oversight.</li><li>
Place cases with pro bono attorneys and actively build relationships between KIND and the pro bono community.</li><li>
In coordination with KIND&rsquo;s Training and Technical Assistance Team and the local field office Senior Attorney/s, as needed, help develop pro bono training resources and local training curriculum, including sample filings and guidance packets. With supervision, present trainings to pro bono attorneys and community groups.</li><li>
Contribute to overall office functioning, including actively participating in field office and KIND-wide calls and meetings, field office and KIND-wide committees, and assisting with office events.</li><li>
Ensure entry of timely, accurate, and detailed case data into KIND&rsquo;s case management systems.</li><li>
Represent KIND at local coalitions, courts, and agencies.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications and Requirements:</b></h3><ul><li>
J.D. and admitted to the local state bar (If not admitted to local state bar, must sit for bar exam or start waiver to be admitted within 6 months and be able to be admitted within one year of employment).</li><li>
Fluent in English and Spanish (required for direct communication with the children we serve and their caregivers, the majority of whom are Spanish-speaking).</li><li>
Minimum of 1 year of experience practicing immigration law, which should include representation of clients in humanitarian immigration claims such as asylum, Special Immigrant Juvenile Status, U visas, and T visas.</li><li>
Minimum of 1 year of experience working with children, preferably immigrant and refugee children.</li><li>
Experience working with law firm attorneys and/or other legal volunteers if the majority of the caseload is working directly with pro bono attorneys.</li><li>
Strong communication skills.</li><li>
Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).</li><li>
Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.</li><li>
Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.</li><li>
Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.</li><li>
Committed to practicing and supporting wellbeing and a work-home life balance.</li><li>
Experience working and communicating in a remote environment preferred but not required.
</li></ul><div><b>Our Benefits</b></div><div>
</div><ul><li>Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.</li><li>Pre-tax flexible spending account (FSA) for both medical and dependent care.
</li><li>Pre-tax transit and parking spending account.
</li><li>Employer-paid life insurance and accidental death and dismemberment insurance.
</li><li>Employer-paid short and long-term disability insurance.
</li></ul><div>
</div><div>For a complete list of benefits, please click here.</div><div>
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Our Focus on Wellness</b></div><div>
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KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.</div><div>
For more information regarding our Wellness initiatives please visit this link.<br>
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<div><b>Application Instructions</b></div><div></div><div><br>
To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.</div><div><i>
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Disclaimer:</i></b><i> KIND is committed to an ethical recruitment and hiring process and maintains a firm &ldquo;no fees&rdquo; recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: </i><i>https://supportkind.org/join-the-team/kind-employment-practices/</i><i>.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Staff Attorney, Boston, MA

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