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case management specialist

case manager

case management resource specialist

The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
The Case Management Resource Specialist supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care.<br>
<br>
This role is both patient-facing and administrative &mdash; you&rsquo;ll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment.<br>
<br>
Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams. A Bachelor&rsquo;s degree is strongly preferred.<br>
<br>
Schedule: Monday&ndash;Friday, with 1 weekend day/month and 2 holidays/year. Hours are typically between 8:00 AM &ndash; 5:00 PM.<p></p><p><b><br>
Job Summary</b></p>
Summary:<br>
Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources.<br>
<br>
Does this position require Patient Care? Yes<br>
<br>
Essential Functions:<br>
<ul><li>Researches information on community social resources.
</li><li>Maintains files of brochures, information packets and applications for all types of community resources.
</li><li>Collaborates with social work staff and personnel from community agencies to obtain needed information.
</li><li>Assists in planning/implementing in-service presentations by and about community resources.</li><li>Assesses patient/family understanding of available resources.</li><li>Educates patients/families about appropriate resources and how to access them.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
High School Diploma or Equivalent required or Bachelor's Degree <b>preferred</b><br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Experience<br>
Healthcare related experience 1-3 years preferred<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Familiarity with medical terminology.</li><li>Familiarity with community services/resources.</li><li>Ability to maintain effective working relationships with patients/families.</li><li>Knowledge of current community resources.</li><li>Strong assessment and crisis intervention.</li><li>Strong collaborative skills and a desire to work in a complex, fast-paced environment.</li><li>Excellent interpersonal skills.</li><li>Excellent collaboration, customer service and advocacy skills.</li><li>Excellent written and verbal communication skills.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Frequently (34-66%)
</li></ul><ul><li>Walking Frequently (34-66%)
</li></ul><ul><li>Sitting Occasionally (3-33%)
</li></ul><ul><li>Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
</li></ul><ul><li>Carrying Frequently (34-66%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Occasionally (3-33%)
</li></ul><ul><li>Pulling Occasionally (3-33%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Frequently (34-66%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Occasionally (3-33%)
</li></ul><ul><li>Crouching Occasionally (3-33%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Frequently (34-66%)
</li></ul><ul><li>Gross Manipulation (Handling) Frequently (34-66%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
265 Charles Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Case Management Resource Specialist

The Bridge Over Troubled Waters, Inc.

<div></div><div><div><b>Case Management Specialist</b></div><div><b>
Bridge Over Troubled Waters</b></div><div></div><div><b><br>
Boston, MA</b></div><div></div><div><b><br>
WHO WE ARE</b></div><div></div><div><br>
For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.</div><div></div><div><b><br>
ABOUT THE ROLE</b></div><p>
The Case Management Specialist will provide case management support to youth residing in our Liberty &amp; Brunson Houses. The Case Management Specialist will have demonstrated the ability to complete housing applications and obtain vital records/resources with young adults. Additionally, this position will provide individual and group work with youth teaching life skills such as budgeting/financial management, employment readiness and stress management curriculums, etc.
</p><div><b>RESPONSIBILTIES</b></div><div><ul><li>
Meet with YYA to provide assistance in getting IDs and vital documents, referrals and general resources.</li><li>
Complete CHAMPS Housing applications with youth as needed.</li><li>
Complete Housing Navigator searches and housing applications with youth as needed.</li><li>
Complete service plans with YYA.</li><li>
Document all youth interactions in ETO, Bridge&rsquo;s electronic records system.</li><li>
Provide life skills groups to youth utilizing Bridge programs including financial management, building credit, establishing routines, managing stress, etc.</li><li>
Provide residents with advocacy, referrals, and supportive counseling, as necessary.</li><li>
Meet with residents from Liberty &amp; Brunson House monthly for individual case management.</li><li>
Complete the Millionaires Club Protocol with prospective residents interested in living at Liberty &amp; Brunson House.</li><li>
Track residents&rsquo; work, savings, and investments monthly.</li><li>
Assist in planning monthly house meetings with Liberty &amp; Brunson House Residents.</li><li>
Follow all of Bridge&rsquo;s policies and procedures.</li></ul><p><b>
Administrative Management:</b></p><ul><li>
Maintain program statistics and client records.</li><li>
Document all interactions with YYA in ETO</li><li>
Create individual service plans and YYA progress towards meeting their goals.</li><li>
Complete HUD assessments as required.</li><li>
Other duties as assigned.</li></ul><div><i>
Please Note: This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Case Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.</i></div><div><b>
QUALIFICATIONS</b></div></div><div><ul><li>
Master&rsquo;s degree in social work or related field is strongly preferred.
</li><li>Proficient in Microsoft programs (excel, word, etc.) and utilizing electronic record systems.</li><li>
Experience assisting individuals in obtaining housing.</li><li>
Experience assisting people in getting IDs and vital records.</li><li>
Experience facilitating skills-based groups (i.e., financial management, budgeting, life skills, etc.)</li><li>
Experience using Motivational Interviewing and/or Collaborative Problem Solving
</li><li>2-4 years of clinical/case management experience with youth and young adult populations</li><li>
Ability to develop and maintain professional working relationships with residents, team members, and supervisors.</li><li>
Ability to work effectively with diverse populations and cultural groups.</li></ul><div><i>
Duties will be performed both in an office environment and in the field, where program residents reside. Because program residents have varied schedules, case management may take place out of regular business hours; a flexible schedule and ability and willingness to work outside of regular business hours is essential.</i></div><p><b>
SKILLS AND STRENGTHS</b></p><ul><li>
Comfort and confidence working in a fast-paced dynamic work environment.</li><li>
Enthusiasticabout working withhomelesstransitional youth population.</li><li>
Excellent written and verbal communication skills</li></ul><p><b>
PAY AND BENEFITS</b></p><p>
The salary range for this position is $60,000 to $65,000. Benefits include:</p><ul><li>
Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday</li><li>
Health, dental, and vision insurance</li><li>
401(K) with 3% matching of contributions after90 daysof employment</li><li>
Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insurance</li><li>
Ongoing job training, including four off-site half-day trainings each year</li></ul><p><b>
PHYSICAL REQUIREMENTS</b></p><p>
While performing the duties of this job the employee is regularly required to sit, work at a computer, stand and walk, and must be able to lift /move weight up to 25 pounds. The employee also must be able to hear and speak sufficiently to manage phone calls and effectively communicate/converse with others. The employee must have visual acuity and cognitive capacity to read, understand, and draft reports, letters, etc. The noise level is quiet to moderate, however, the employee must be able to perform in various settings, including in public spaces and at public events/activities.
</p><p><b>EQUAL OPPORTUNITY STATEMENT</b></p></div><p><i>
Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate </i><i>on the basis of</i><i> sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.</i></p></div><p></p>

Case Management Specialist

Liberty Mutual Insurance

<div><b>Description
</b><div><p><i>At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.</i></p><p></p><p><br>
The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim&rsquo;s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.</p><p></p><p><b><i><br>
Should you reside within 50 miles of a Liberty Mutual Office in Suwanee, GA; Plano, TX; Hoffman Estates, IL; or Boston, MA, you will be required to go into the office twice a month.</i></b></p><p></p><p><b><br>
Responsibilities:</b></p><ul><li>
Manages an inventory of claims to evaluate compensability/liability.</li><li>
Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.</li><li>
Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.</li><li>
Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.</li><li>
Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
</li><li>Performs other duties as assigned.</li></ul></div><b>
Qualifications</b><div><ul><li>
Proven interpersonal, analytical and negotiation abilities required.
</li><li>Ability to provide information in a clear, concise manner, ability to build effective relationships.
</li><li>Bachelor`s degree or equivalent in addition to 1-year claims handling experience. Knowledge of legal liability, insurance coverage and medical terminology preferred.
</li><li>Licensing may be required in some states.
</li></ul></div><b>About Us</b><p><b>
Pay Philosophy:</b> The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.</p><p></p><p><br>
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.</p><p></p><p><br>
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits<br>
<br>
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.<br>
<br>
<b>Fair Chance Notices</b></p><ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Claims Specialist - Bodily Injury Adjuster

Dana-Farber Cancer Institute

<div><div><div><div>Job Ref:</div><div>
JR-3436</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Research Laboratory</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Remote: 100% off site</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$50,500.00 - $56,700.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>The Research Data Specialists will support the Breast Oncology clinical research program in the areas of data collection, computing, and database organization. Duties include the examination, synthesis, and evaluation of medical records; the abstraction and recording of pertinent medical information; and the monitoring of patient status. The Clinical Research Data Specialist will be responsible for the collection, management, and quality assurance review of patient clinical data.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><ul><li><p><br>
Disease Based RDS positions:</p></li><li><p>
Responsible for reviewing and abstracting the medical records for research patients on trials they are assigned</p></li><li><p>
Entering identified clinical data points in the corresponding database</p></li><li><p>
Ensuring that data is entered within the outlined timelines for each trial</p></li><li><p>
Assisting research teams with the development, testing and implementation of Case Reports Forms for PI-Initiated clinical trials.</p></li><li><p>
CRIS RDS positions:</p></li><li><p>
Evaluating and tracking the eligibility of all patients seen in the clinic for inclusion in the study</p></li><li><p>
May assist or be responsible for consenting eligible patients in clinic</p></li><li><p>
Maintaining on-going communications with Information Services and physicians and staff for data collection needs</p></li><li><p>
Reviewing and abstracting the medical records for patients. Entering the clinical data into the Clinical Research Information Systems (CRIS)</p></li><li><p>
Accessing patient demographic and clinical information from the clinical systems. Entering information into the database</p></li><li><p>
Reviewing data for quality and completeness using reporting software</p></li><li><p>
Collaborating with principal investigators, IS staff, and clinic staff in the continued development of the CRIS system</p></li><li><p>
Assist principal investigators and staff in the creation of data reports for quality assurance measures</p></li><li><p>
Coordinates the collection, processing, organization, and storage of biological specimens including maintenance of electronic specimen tracking systems (STIP) and laboratory binders</p></li><li><p>
May be responsible for IRB and regulatory submissions and maintenance of regulatory files</p></li><li><p>
Bone Marrow Transplant (BMT) RDS positions:</p></li><li><p>
Support the clinical programs with outcomes data collection, reporting, analysis and audits</p></li><li><p>
Ensures timely reporting to internal and external outcomes data repositories, including national repositories when required by regulatory requirements and U.S. law</p></li><li><p>
Ensure case management documentation in patient medical records and other information management systems as assigned to support clinical program clinical care</p></li><li><p>
Perform QA and QC procedures to ensure optimal data reporting as assigned</p></li><li><p>
Develop knowledge of specialized data sources specific to outcomes data reporting, including routine reaching out to offsite providers to obtain information from medical records at outside sites of care</p></li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</b></p><ul><li><p>
Excellent organizational and communication skills required</p></li><li><p>
Strong interpersonal skills &ndash; ability to effectively interact with all levels of staff and external contacts.</p></li><li><p>
Must be detail oriented</p></li><li><p>
Ability to effectively manage time and prioritize workload</p></li><li><p>
Must practice discretion and always adhere to institutional confidentiality guidelines</p></li><li><p>
Must have computer skills including the use of Microsoft Office</p></li></ul><p><b>
MINIMUM JOB QUALIFICATIONS:</b></p><p>
The position requires a bachelor&rsquo;s degree or 1 year of experience as a Dana-Farber Associate Research Data Specialist. Experience of 0-1 years in a medical, scientific research, or technology-oriented business environment is preferred.</p><p><b>
SUPERVISORY RESPONSIBILITIES:</b> None</p><p><b>
PATIENT CONTACT:
</b></p><p>Yes, all ages.</p><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$50,500.00 - $56,700.00</div></div></div><p></p>

Research Data Specialist - Breast Oncology Clinical Trials

<div><div><div><div>Job Ref:</div><div>
JR-2963</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$50,070.00 - $60,730.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>Under close supervision, the Administrative Specialist I provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist I uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist I may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><p><br>
Under close supervision, will perform the following:</p><ul><li>
Provide administrative support for the department, clinicians, and/or faculty.</li><li>
Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.</li><li>
Manage meeting planning and schedules for individuals and teams within assigned department group.</li><li>
May liaise between patient and clinical staff to provide scheduling support.</li><li>
Draft communications for members of the department or individuals that the position is supporting for review.</li><li>
May be responsible for data entry.</li><li>
Provide email and phone communication with internal and external teams or collaborators.</li><li>
May serve as onsite representative for external groups, visitors, or collaborators.</li><li>
Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.</li><li>
Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.</li><li>
Coordinate travel arrangements as required/needed by department staff.</li><li>
Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.</li><li>
Other duties as assigned.</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
</b></p><ul><li>Good written and oral communication skills.</li><li>
Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>
Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>
Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.</li><li>
Ability to organize, multi-task, prioritize, and follow-through.</li></ul><p><b>
MINIMUM JOB QUALIFICATIONS:
</b></p><ul><li>High school diploma required. Bachelor&rsquo;s degree preferred.</li><li>
1 year of relevant experience.</li></ul><p>
License/Certification/Registration: N/A</p><p><b>
SUPERVISORY RESPONSIBILITIES:</b> No</p><p><b>
PATIENT CONTACT: </b>Yes, may have patient contact.</p><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$50,070.00 - $60,730.00</div></div></div><p></p>

Administrative Specialist - Breast Oncology

<div><div><div><div>Job Ref:</div><div>
JR-3032</div></div><br>
<div><div>Location:</div><div>
450 Brookline Ave, BOSTON, MA 02215</div><br>
</div>
<div><div>Category:</div><div>
Administration Support/Customer Service</div></div><br>
<div><div>Employment Type:</div><div>
Full time</div></div><br>
<div><div>Work Location:</div><div>
Hybrid: 2-3 days onsite/week</div></div><br>
<div></div><div><div>Salary/Pay Rate:</div><div>
$56,310.00 - $69,930.00 per year</div>
</div></div><p><b>Overview</b></p>
<p></p><div><div>Under moderate supervision, the Administrative Specialist II provides administrative support to staff, faculty member(s), or department(s) in their clinical, academic, research and leadership roles in support of the Dana Farber Cancer Institute&rsquo;s mission. The Administrative Specialist II uses various office software to produce reports, spreadsheet, presentations, or other documents as needed. The Administrative Specialist II may be required to interface with senior management, cross-organizations, internal and external customers. For all of these, the work still required the application of well-established techniques, procedures, or standards.<p>
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.</p><div><b><br>
Primary Duties and Responsibilities:</b></div><div><div><div><div><div><div><div><div><div><p>
Under moderate supervision, will perform the following:<br>
1. Provide administrative support for Directors, department managers, clinicians, and/or faculty.<br>
2. Perform administrative duties that may include, but not limited to, answering phones, maintaining office supplies, incoming and outgoing mail management, managing resource calendars, and submitting work orders for maintenance issues.<br>
3. Manage meeting planning and schedules for individuals and teams within assigned department group.<br>
4. May liaise between patient and clinical staff to provide scheduling support.<br>
5. Draft communications for members of the department or individuals that the position is supporting for review.<br>
6. May be responsible for data entry.<br>
7. Provide email and phone communication with internal and external teams or collaborators.<br>
8. May serve as onsite representative for external groups, visitors, or collaborators.<br>
9. Prepare general correspondence, letters of recommendation, Excel spreadsheets, presentation preparation and editing.<br>
10. Financial responsibilities including P-Card charge review and reconciliation, expense report processing, vendor payments, invoice creation or general office supply ordering.<br>
11. Coordinate travel arrangements as required/needed by department staff.<br>
12. Expected to identify and escalate areas of need regarding workflows to supervisors.<br>
13. May participate in training and onboarding new staff.<br>
14. Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.<br>
15. Other duties as assigned.</p><p><b>
Knowledge, Skills and Abilities:</b></p><ul><li>Strong written and oral communication skills.</li><li>Proficient knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.</li><li>Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.</li><li>Must possess the ability to problem solve with minimal guidance, maintain confidentiality, and pay attention to detail.</li><li>Excellent ability to organize, multi-task, prioritize, and follow-through.</li></ul><p><b>
Minimum Job Qualifications:</b></p><p>
Minimum Education:<br>
High school diploma required. Bachelor&rsquo;s degree preferred.<br>
<br>
Minimum Experience:<br>
3 years of relevant experience.</p><p><b>
Supervisory Responsibilities:</b></p><p>
None</p><p><b>
Patient Contact:</b></p><p>
Yes, may have patient contact</p></div></div></div></div></div></div></div></div></div><p>
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to .</p><p>
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
</p><h3 class="jobSectionHeader"><b>EEO Poster</b></h3>
.<p>
Pay Transparency Statement</p><p>
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate&rsquo;s relevant experience, skills and qualifications.</p><p>
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).</p>
$56,310.00 - $69,930.00</div></div></div><p></p>

Administrative Specialist - BMT and Leukemia

Interra Health

<div><p><b>Who We Are:</b><br>
<br>
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care&mdash;helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.</p><p><b>
Technical Support Specialist, L2</b></p><p><b>
The Role:</b></p><p>
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</p></li><li><p>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</p></li><li><p>
Demonstrated ability to effectively explain technical issues to non-technical audiences</p></li><li><p>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</p></li><li><p>
Mentor and support level 1 and level 2 technical support specialists</p></li><li><p>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</p></li></ul><p><b>
What You&rsquo;ll Bring:</b></p><ul><li><p>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</p></li><li><p>
Proficient in the use of Microsoft Office Suite</p></li><li><p>
Desire to assist with and improve trouble-shooting documentation</p></li><li><p>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</p></li><li><p>
Proficiency using developer tools, Postman and writing SQL queries is required</p></li><li><p>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</p></li><li><p>
Superb problem-solving skills working on mission critical Software as a Service</p></li><li><p>
Excellent verbal and written communication and presentation skills</p></li><li><p>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</p></li><li><p>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</p></li><li><p>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</p></li><li><p>
Empathy in your approach to work, and passion for delivering excellent customer experiences</p></li><li><p>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</p></li><li><p>
Must be able to work independently while being a proactive team member</p></li><li><p>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</p></li></ul><p><b>
Core Competencies:</b></p><ul><li><p><b>
Knowledge &amp; Application: </b>Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</p></li><li><p><b>
Complexity &amp; Problem Solving: </b>Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</p></li><li><p><b>
Collaboration &amp; Interaction: </b>Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</p></li></ul><p></p><p><b>
Working Conditions &amp; Environment</b></p><ul><li><p>
Fully remote role within the United States</p></li><li><p>
Travel once a year for company offsite</p></li><li><p>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</p></li><li><p>
Ability to manage multiple cases and shifting priorities</p></li><li><p>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</p></li></ul><p><b>
Benefits &amp; Perks:</b></p><p><b>
Competitive compensation</b></p><p><b>
Remote-first</b></p><p>
Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.</p><p><b>
Flexible work</b>
<br>
Flexible scheduling and core collaboration hours (10:00 AM &ndash; 3:00 PM ET), giving you space for both deep work and real life.</p><p>
<b>Company-wide offsite</b>
<br>
We invest in connection&mdash;join us for an annual offsite to collaborate, build relationships, and have some fun together.</p><p><b>
Time off that you&rsquo;re expected to use</b>
<br>
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.</p><p><b>
Comprehensive health coverage</b>
<br>
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
<br>
Includes company contributions to HSA/FSA accounts (based on plan selection).</p><p><b>
Financial wellness</b>
<br>
401(k) with company match to help you plan for the future.</p><p><i>
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</i></p><p></p><p>
Compensation Range: $53,496.75 - $89,777.00</p></div>

Technical Support Specilaist L2

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