case manager

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case management specialist

University of Maryland Medical System

<div>Job Requirements 
 
General Summary:
Under general supervision independently works with individuals in the community who need case management services in developing, securing, and maintaining basic life needs and mental health treatment. Provides an array of services to assist individuals through assessment, service planning and delivery, and referral or linkage to other community resources. Interacts with all individuals in a respectful, dignified, therapeutic, adult, engaging, and culturally sensitive manner using identified counseling and communication skills. Conducts outreach with individuals off-site and at locations convenient to individuals needs. Schedules and arranges off-site services while remaining aware of various community safety issues. 
Principal Responsibilities and Tasks:
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.<ul><li>
Makes initial contact/outreach with individuals referred/assigned. Conducts an assessment for case management services, completion of admission paperwork, and the initial development of a service plan involving needs, strengths, and goals.</li><li>
Independently develops individualized support plan and coordinates/implements services.</li><li>
Within the first 90 days must make a home visit to the individual&rsquo;s home to evaluate the living conditions. If the individual is homeless, must meet the individual in a community setting of individuals choosing.</li><li>
Performs interventions that assist the individual in meeting short and long term goals. This involves transportation of the individual to community resource appointments, ongoing coordination of service/acquisition of resources, work with the family and other service providers as needed as well as outreach provision these services involve.</li><li>
During the course of provision of services the service plan will be reviewed and updated according to MHP and the Public Mental Health System requirements and in compliance with State regulations.</li><li>
Works with individuals to develop budgets and assist with management of these through the representative payee system.</li><li>
Attends regular and emergency team meetings. Actively participates in team meetings to ensure efficient and effective service provision.
</li><li>Maintains a highly flexible schedule to respond to individual needs. Exercises considerable independent judgement in determining the appropriate response to emergency needs of individuals.</li><li>
Independently encounters a broad range of clinical/social/family dynamics and situations, many of an unpredictable nature. Secures support and presence of co-workers as needed when encountering suspect situations.</li><li>
Collaborates with other staff team members. Assists other agency teams and team members as needed.</li><li>
Provides crisis intervention and oversees the resolution of crisis. This may involve doing an emergency petition, working more closely with clinical treatment staff, transporting a patient to emergency mental health services</li><li>
Responsible for meeting billing/service goals, ensuring accurate documentation in compliance with state regulations and PMHS/MHP requirements, following policies and procedures, and submitting on schedule. This includes but not limited to the ongoing development of service plans, annual assessments, progress notes for each contact and monthly summary notes</li><li>
Attends all required and relevant training to remain current in best practices, including those required by state regulations and offered by BMHS or the Mental Hygiene Administration.</li></ul>
Knowledge, Skills and Abilities:<ul><li>
Knowledge of community resources is essential. Knowledge of relevant criteria and application process is desirable.</li><li>
Must have demonstrated interest in community outreach.</li><li>
Effective oral and written communication and counseling skills (i.e. active listening, building rapport, respecting boundaries, etc.) are necessary in order to establish and maintain effective working relationships with members, staff members and the general public.
</li><li>Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.</li><li>
Must be computer literate.</li></ul>
Patient Safety:
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
<ul><li>Takes action to correct observed risks to patient safety.</li><li>
Reports adverse events and near misses to appropriate management authority.</li><li>
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.</li></ul> 
Education and Experience:<ul><li>
Bachelor&rsquo;s Degree in social work or a related field is required.</li><li>
One (1) year professional experience performing mental health services is required.</li><li>
Experience with those having serious and persistent mental illness preferred.</li><li>
Current, valid, MD state driver&rsquo;s license is required.
</li><li>Use of employee&rsquo;s own personal vehicle is required.</li></ul>
Additional Information:<ul><li>
All your information will be kept confidential according to EEO guidelines.</li><li>
Work Schedule: 8-4:30pm</li></ul>
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu</div>

Case Management Specialist

Volunteers of America

<div>Reporting to the Assistant Director, Resident Services, the Accountability Specialist (ACS) primary responsibilities include coordinating resident approved movement schedule with case managers, monitor resident on GPS devices assigned to Home Confinement and job site. ACS will install GPS on resident monitor resident movements while on home confinement, social pass, treatment, employment, or other authorized community activities to ensure compliance with the Bureau of Prisons Community Re-entry guidelines. Monitoring shall include unannounced visits to residents homes, pass locations and places of employment; telephone verification of residents scheduled locations; and appropriate documentation of contacts in the resident file and other tracking records. The ACS provides guidance to the facility on resident whereabouts outside the facility. ACS coordinates monitoring activities, document any violation, master tamper alarm, conduct investigation. The employee will report to the Assistant Director Resident Services.
RESPONSIBILITIES:<ul><li>
Install GPS devices on resident and monitor residents movement, home confinement, job , treatment site, etc.</li><li>
Coordinate with case managers to and develop implementation resident schedule to ensure compliance with Bureau of Prisons (BOP) and America Corrections Association (ACA) guidelines, in home confinement, pass, employment, or other authorized community activity.
</li><li>Coordinate job-site visits with the Employment Placement Specialist, ensuring that the schedule of visits is appropriate and reasonable.
</li><li>Implement community-based monitoring based on the approved monitoring plan, and as mandated by ACA, VOACC and the funding source.
</li><li>Conduct home detention site visits according to a standard checklist, and coordinate with Control Center staff to verify each residents authorized located and schedule.
</li><li>Maintain accurate monitoring inventory of GPS devices, records site visits, home confinement, telephone contacts, GPS tracking alerts and incidents and monitoring documentation weekly and ensure they are properly filed in the Secure-Manage (SM) under each resident log</li><li>
Report any deviation from residents authorized community activities to the Program Director/designee, and complete disciplinary incident reports accordingly.
</li><li>Coordinate and conduct initial meeting with the resident and their family members to complete orientations to home plans and visits to the residents release address.</li><li>
Maintains and demonstrate working knowledge of ACA requirements, VOACC policies and procedures and operational procedures, as well as, contractual obligations established by the funding source.</li><li>
Perform functions related to the Center Disciplinary Procedures as directed.</li><li>
Drive on company business to perform residential and employment site visits and transport clients as required.</li><li>
Participate in Program Review Team Meetings weekly and attend staff meetings and other VOACC work-related meetings and functions as directed.</li><li>
Participate in the provision of pre-service and in-service training for staff as directed.</li><li>
Prepare weekly, monthly or other periodic reports as required in the performance of position duties.</li><li>
Participate in 44 hours annual training as mandated by the ACA, VOACC, and funding source, and maintain certification in CPR/First Aid.</li><li>
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
</li><li>Assist in ensuring the facility's compliance with the American Correctional Association's standards for accreditation/Prison Rape Elimination Acts (PREA)</li><li>
Perform other duties as assigned.
</li></ul>EFFECT ON END RESULTS:<ul><li>
To improve residents community-based programming, accountability, public safety</li><li>
To facilitate and monitor residents' participation and successful completion of the program.</li><li>
Reduce resident escape and master tampering alert.
</li><li>To enhance residents successful transitions to life in the community.
</li></ul>PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
<ul><li>The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
</li><li>The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.</li><li>
Operating office equipment requiring continuous or repetitive hand/arm movements.
</li><li>The ability to remain in a sitting position for extended periods of time.
</li><li>Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.
</li></ul>OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO/AA
REQUIREMENTS
<ul><li>High school/GED certificate required. Bachelors degree from an accredited college or university in criminal justice, psychology, sociology, Human Services, or a related field preferred.
</li><li>Minimum of three (3) years of experience counseling or supervising adult inmates in a correctional setting or One (1) year as a probation filed officer</li><li>
Experience handling facility and inmate disciplinary procedures, investigation, hearing, and compliance guidelines.
</li><li>Experience applying standard inmate progressive sanction assessment
</li><li>Experience conducting investigations and conducting evidential hearings in a correctional setting, court, or probation hearing.</li><li>
Working knowledge and purpose of GPS monitoring procedures, activities, and responsibilities of Accountant Specialist which includes, trends of GPS utilization in rehabilitation of criminal offenders, ability to analyze facts and testimony and reach a sound reasonable conclusions and present clear and concise Incident report/investigation of residents rights, applicable law, appeal right and hearing proceedings
</li><li>Excellent ability to interpret and apply BOP and facility rules as well as grievance process, understand resident files, and pertinent facts from the case records and make independent, fair, and impartial application of judgments under stressful conditions</li><li>
Ability to use computer, terminal, cell phone to communicate with resident and understand due process and its significance in GPS and disciplinary process, read and interpret GPS tracking and navigation system.
</li></ul><ul><li>Ability to develop effective working relationships with the person served population, be self-motivated and able to motivate others,
</li><li>Strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
</li><li>The ability to multitask and function within a non-traditional work environment.
</li><li>The ability to be a self-started and work independently with limited supervision at times.
</li><li>Must have a high level of compassion and respect for persons with special needs;
</li></ul><ul><li>Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
</li><li>Bilingual in any language a plus.</li></ul></div>

Accountability Specialist FT

Living Classrooms Foundation

<div><h6 class="jobSectionHeader">Outreach Resource Navigator</h6>
Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator&rsquo;s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor.<h6 class="jobSectionHeader">
Essential Functions: 
Primary Responsibilities
</h6><ul><li>Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.</li><li>Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,</li></ul>
selecting, training, and supporting.
<ul><li>Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.</li><li>For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant&rsquo;s risk and shifting their behavior.</li><li>Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.</li><li>Assists participants with barrier removal &ndash; such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills &ndash; through the utilization of existing internal and external partnerships.</li><li>Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.</li><li>Attends weekly staff meetings and regular supervisor reviews.
</li><li>Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.</li><li>Participates in meetings and other internal processes.
</li><li>Reports to Program Director on the performance outcomes.
</li><li>Ensures consistent quality, customer service and professionalism.
</li><li>Commitment to continuous learning, and willing to share and cascade this learning to the team.
</li><li>Maintains credibility and access to the highest risk without undue confusion as to job role.</li></ul>
Data Entry<ul><li>Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.</li><li>Update and manage program data in the Birdseye Case Management System.
</li><li>Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.</li></ul>
Administrative<ul><li>Perform basic keyboarding functions.
</li><li>Facilitates intake of new program participants with the programs case management and social worker team</li><li>Works in a professional manner under sometimes extremely stressful situations
</li><li>Pay close attention to detail and recordkeeping to maintain accurate records.
</li><li>Commitment to following approved standards, guidelines, policies, and procedures.
</li><li>Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.</li><li>Respects and protects rights and confidentiality without regard to personal beliefs and judgments.</li><li>Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training</li></ul>
 &bull; The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.<ul><li>A commitment to honesty and integrity in performing all duties is required.
</li><li>Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.</li><li>Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.</li><li>Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.</li><li>Attends community meetings or community events to understand community issues and build relationships with community members.</li><li>Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.</li><li>Works calmly and efficiently in a fast-paced, stressful environment.
</li><li>Maintains calm during emergency situations.
</li><li>Accepts feedback from others</li></ul></div>

Outreach Resource Navigator

Morgan & Morgan, P.A.

<div>
 
 
 At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we&rsquo;re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
 
 
 
 
 Summary
 
 
 
 We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Daily interaction with existing and potential clients, via telephone and in person
 </li>
 <li>
 Order medical records from providers and communicate with clients and providers during the course of treatment
 </li>
 <li>
 Obtain documents necessary to support injury and/or liability positions
 </li>
 <li>
 Interact with insurance carriers and healthcare providers to secure records and account balances
 </li>
 <li>
 Work directly with multiple coworkers involved in the management and support of case files
 </li>
 <li>
 Maintain organized case files
 </li>
 <li>
 Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
 </li>
 <li>
 Interact with attorneys and present case synopsis when required
 </li>
 <li>
 Manage case files from intake to closing under the direction of an attorney
 </li>
 <li>
 Performs other related duties as assigned to meet the needs of the business
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferred)
 </li>
 <li>
 Prior experience as a Personal Injury Case Manager preferred
 </li>
 <li>
 2+ years of working as an insurance adjuster or pre-litigation paralegal
 </li>
 <li>
 Ability to be a team player and follow procedures
 </li>
 <li>
 Proactive interaction with clients, insurance companies and medical providers
 </li>
 <li>
 Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
 </li>
 <li>
 Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
 </li>
 <li>
 Strong writing and communication skills along with attention to detail
 </li>
 <li>
 Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
 </li>
 </ul>
 
 
 This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We&rsquo;ve found that being in the office helps new team members get up to speed quickly and feel more connected.
 
 
 
 
 
 
 
 Salary range: $60,000 USD - $90,000 USD
 
 
 
 Benefits
 
 
 
 
 Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,&nbsp; paid time off and paid holidays.
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 
 E-Verify
 
 
 
 
 This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.&nbsp;&nbsp;&nbsp;
 
 
 
 
 Privacy Policy
 
 
 
 
 Here is a link to Morgan &amp; Morgan's privacy policy.
 
 
</div>

Case Manager

CGS Federal (Contact Government Services)

<div>
 Paralegal
 
 
 Employment Type: Full-Time, Mid-Level
 
 
 Department: Legal
 
 
 CGS is seeking a dedicated Paralegal to join a fast-paced and hard-working team to assist with any legal accounts. As a Paralegal, you will play a key role in supporting various aspects of the company's portfolio.
 
 
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 
 
 Skills and attributes for success:
 
 
 
 <ul>
 <li>
 The Contractor shall provide professional, accurate, timely, and reliable paralegal support reporting to the OGC and will be detailed to assist LITB or IALB. Work products are reviewed prior to submission; however, personnel resources provided by Contractor shall often develop these products with minimal direct supervision other than written guidelines. Personnel assigned to this task must have the ability to adjust to changing priorities and work well under pressure
 </li>
 <li>
 The General Paralegal Task includes but is not limited to the following:
 </li>
 <li>
 Contractor shall receive, prioritize, and process requests such as document review or requests for advice or legal technical assistance;
 </li>
 <li>
 Contractor shall research and locate responsive information documents and identify relevant laws, judicial decisions, and legal articles;
 </li>
 <li>
 Contractor shall perform typical Paralegal functions, including: moderately complex legal research; synopsizing transcripts of hearings and oral arguments for attorney use; reviewing case related materials; and identifying potentially conflicting statements or areas requiring further investigation;
 </li>
 <li>
 Contractor shall write preliminary drafts of legal memoranda and correspondence;
 </li>
 <li>
 Contractor shall assist in preparing draft legal documents, such as motions, briefs, memoranda of law, exhibits, etc.; conducting legal analysis, reviewing documents for relevance and privilege; and assisting attorneys with all phases of litigation;
 </li>
 <li>
 Contractor shall review materials in discovery for relevancy and privilege;
 </li>
 <li>
 Contractor shall prepare privilege logs;
 </li>
 <li>
 Contractor shall maintain documentation of records produced in discovery, correspondence sent, and case management functions performed;
 </li>
 <li>
 Contractor shall assist in the drafting and issuing of preservation notices and litigation holds;
 </li>
 <li>
 Contractor shall design, generate, and transmit reports regarding case assignments and productivity using case management databases
 </li>
 <li>
 Contractor shall analyze and interpret requests from customers;
 </li>
 <li>
 Contractor shall research, locate, and gather material relevant to DU requests including conducting outreach and informal interviews to respond to discovery requests and interrogatories;
 </li>
 <li>
 Contractor shall assist in preparation of declarations;
 </li>
 <li>
 Contractor shall scan paper materials to save as an image file (e.g., .PDF);
 </li>
 <li>
 Contractor shall conduct legal privilege reviews using Veritas eDiscovery Platform, Adobe Pro, or other discovery review platforms provided by the FBI;
 </li>
 <li>
 Contractor shall analyze documents and media files, and proficiently apply redactions to diverse types of privileged information;
 </li>
 <li>
 Contractor shall review the work of peers for accuracy and provide constructive edits to ensure quality and thoroughness of review and processing;
 </li>
 <li>
 Contractor shall support and collaborate the management efforts to foster teamwork, planning and decision making;
 </li>
 <li>
 Contractor shall organize and maintain accurate records of assigned requests. This includes keeping detailed case notes, utilizing discovery work plans, using Microsoft Excel spreadsheets, and entering case information and metrics into the OGC-LITB case tracking database;
 </li>
 <li>
 Contractor shall prepare electronic and/or paper releases for release to customers;
 </li>
 <li>
 Contractor shall provide a high degree of professionalism and customer service in all interactions with DU customers;
 </li>
 <li>
 Contractor shall prioritize and schedule projects to accomplish objectives;
 </li>
 <li>
 Contractor shall assist in representation efforts of the FBI in challenging situations;
 </li>
 <li>
 Contractor shall coordinate classification reviews with subject matter experts and shall perform overlays of material returned from classification review;
 </li>
 <li>
 Contractor shall maintain close collaboration of projects with discovery team members;
 </li>
 <li>
 Contractor shall serve as consultant to Government employees regarding privilege application and document production;
 </li>
 <li>
 Contractor shall communicate with employees at all levels of the FBI to complete projects with a high degree of professionalism;
 </li>
 <li>
 Contractor shall provide weekly statuses to management and periodic updates to Assistant General Counsels and other DU customers;
 </li>
 <li>
 Contractor shall conduct searches of FBI systems and databases to retrieve relevant documents or files (e.g., Sentinel, Internal Policy Office Policy Library and Policy Archives);
 </li>
 <li>
 Contractor will perform legal and other research, provide support to the Legal Hold program as well as the Freeze List, and support tasks associated with information management/governance as well as technology and its intersection with the law to name a few
 
 
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 
 <ul>
 <li>
 Requires paralegal certificate, or JD, or currently attending an ABA-accredited law school, having completed at least one year of study
 </li>
 <li>
 At least two years of litigation paralegal experience is required; trial experience is very helpful
 </li>
 <li>
 At least one year of experience in automated litigation support. Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources
 </li>
 <li>
 Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw
 </li>
 <li>
 Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, imaging, and hardware systems
 </li>
 <li>
 Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources
 </li>
 <li>
 The ability to consistently deliver the highest quality work under extreme pressure will be very important
 
 
 
 
 
 </li>
 </ul>
 Our Commitment:
 
 
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 
 
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 
 
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 
 
 We care about our employees. Therefore, we offer a comprehensive benefits package.
 
 
 
 <ul>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays
 
 
 
 
 
 </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
 
 Join our team and become part of government innovation!
 
 
 Explore additional job opportunities with CGS on our Job Board:
 
 
 https://cgsfederal.com/join-our-team/
 
 
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 
 
 Phone: +1 (888) 680-5916Email: info@cgsfederal.com
 
 
 #CJ
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Paralegal (Top Secret Clearance Required)

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

Metanoia Counseling Center LLC

Metanoia Counseling Center is a Faith Based Mental Health Group Therapy Practice seeking Licensed Servant Leader Clinicians (LCSW-C or LCPC) skilled in his/ her profession.Metanoia serves clients ages 5 &ndash; 65 years of age. We are currently offering contractual position with full and part time hours available. Clinicians have the ability to make their own schedules. In Person (School Based, Community, Home and Office) and Telehealth opportunities are currently available. Metanoia offers Competitive Hourly Rate.Join us today!Job Summary We are seeking a compassionate and dedicated Clinical Mental Health Therapist to join our dynamic behavioral health team. In this role, you will provide comprehensive mental health services to diverse populations, including children, adolescents, adults, and seniors. Your expertise will help clients navigate emotional challenges, develop coping strategies, and achieve their mental wellness goals. This position offers an exciting opportunity to make a meaningful impact through direct support, clinical counseling, and innovative therapeutic approaches within outpatient and inpatient settings. As a vital member of our team, you will utilize your skills in psychotherapy, crisis intervention, and case management to promote positive mental health outcomes.Responsibilities<ul><li>Conduct thorough intake assessments and diagnostic evaluations using ICD-9 and ICD-10 coding systems to determine client needs and develop personalized treatment plans.</li><li>Deliver individual, group, and family counseling sessions utilizing evidence-based practices such as cognitive behavioral therapy (CBT), psychodynamic therapy, art therapy, dance therapy.</li><li>Implement crisis management strategies to support clients experiencing acute mental health crises or behavioral challenges.</li><li>Provide specialized counseling for issues including PTSD care, depression, grief counseling, addiction counseling, gender issues counseling, and working with individuals with developmental disabilities.</li><li>Collaborate with multidisciplinary teams to coordinate case management efforts and ensure comprehensive patient care while maintaining HIPAA compliance and accurate medical documentation.</li><li>Utilize telehealth platforms effectively to expand access to mental health services across diverse geographic locations.</li><li>Maintain detailed records of patient assessments, progress notes, treatment plans, and medical records in accordance with healthcare regulations and ICD coding standards.</li></ul>Requirements<ul><li>Master&rsquo;s degree in social work, psychology, counseling or a related field from an accredited institution.</li><li>Valid licensure or certification as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or equivalent state credential.</li><li>Proven experience in clinical counseling within outpatient or inpatient settings; hospital experience is highly desirable.</li><li>Strong knowledge of psychotherapy modalities including cognitive behavioral therapy (CBT), psychodynamic therapy, behavioral therapy, psychopharmacology principles, and crisis intervention techniques.</li><li>Experience working with children, adolescents, individuals with disabilities&mdash;including autism&mdash;and geriatrics is preferred.</li><li>Familiarity with ICD-9/ICD-10 coding systems for diagnostic evaluation and medical documentation practices.</li><li>Excellent communication skills with the ability to build rapport with clients from diverse backgrounds.</li><li>Ability to manage crisis situations effectively while demonstrating empathy and professionalism.</li><li>Proficiency in telehealth platforms and electronic medical records systems; experience with CPT coding is a plus. Join us in empowering individuals on their journey toward mental wellness! We are committed to fostering a supportive environment where your skills can thrive while making a real difference in people's lives through innovative therapeutic practices and compassionate care.</li></ul>Pay: $60.00 - $100.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Baltimore, MD 21214

Clinical Mental Health Therapist

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