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case manager - evenings

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clinical analytics program manager

case manager evenings

City of Hope

<div><div>City of Hope Orange County is transforming cancer treatment by bringing world-class expertise and specialized care closer to home. Supported by a regional network of care, our 11-acre academic cancer campus in Irvine is home to City of Hope Orange County Lennar Foundation Cancer Center, our outpatient cancer center, and Orange County&rsquo;s only cancer specialty hospital.
With the opening of the hospital, the full continuum of advanced cancer care&mdash;from prevention through survivorship&mdash;will be available in Orange County for the first time, eliminating the need to travel for lifesaving treatment. Seamlessly connected to our outpatient cancer center, the new clinical research hospital will feature 73 inpatient beds, advanced surgical suites, groundbreaking clinical trials, and holistic services such as rehabilitative therapy and spiritual care. This isn&rsquo;t standard cancer care. This is lifesaving cancer care. This is Hope.
Position Summary:
City of Hope is seeking a dedicated Clinical Nurse to join our Case Management team, specializing in cancer treatment. In this role, you will play a crucial part in coordinating patient care along the continuum, advocating for patients, and ensuring their satisfaction while focusing on cancer care. This opportunity is for full-time, 8-hour shifts (5 shifts per week), and evening shifts (anticipated 10:00am or 11:00am shift start time). Case Managers (full or part-time) are eligible for an additional (up to) $15.37/hr for weekend shift differentials.
As a successful candidate, you will:<ul><li>
Utilize the Case Management process to effectively communicate and coordinate patient care, ensuring a seamless experience for patients receiving cancer treatment.</li><li>
Serve as a patient advocate, actively promoting customer satisfaction by addressing patient concerns and facilitating their needs.</li><li>
Collaborate with healthcare teams to assess and plan patient care, ensuring timely access to necessary resources and services.</li><li>
Monitor patient progress and identify opportunities for care improvement, working to enhance the overall quality of care delivery.</li><li>
Utilize your BSN degree and clinical expertise to contribute to the overall success of the Case Management department.</li></ul></div><div>
Your qualifications should include:<ul><li>
Bachelor&rsquo;s Degree in Nursing (BSN) or Master's Degree in Nursing (MSN)</li><li>
Current CA RN License</li><li>
Minimum of three (3) years current clinical experience, preferred background in oncology nursing</li><li>
BLS Certification, through the American Heart Association</li><li>
Experience in case management and familiarity with cancer treatment protocols.</li><li>
Exceptional communication and interpersonal skills, with a focus on patient advocacy and satisfaction.</li></ul>
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please click here</div></div>

Case Manager - Evenings

Edwards Lifesciences

<div>Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient&rsquo;s unmet clinical needs. It&rsquo;s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.
The Clinical Education Manager will manage and coordinate Field and HCP Training Programs globally with TMTT.
Role is open to considering candidates based in Irvine CA, hybrid based out of EW corporate office, or US or EU based, remote. Regular domestic and international travel to various training and case sites and to Irvine CA required.
How you'll make an impact:
<ul><li>Obtain certification and maintain high subject matter expertise at a Clinical Specialist Device, Imager and Trainer level
</li><li>Develop and lead the execution of Clinical Specialist Device, Imaging, and Field Trainer training programs including lab-based and case-based training with efficient use of resources (Labs, Trainers, Training equipment, etc.)
</li><li>Manage region requested field certification requirements and track timely progress and completion including training, case observations, cases supported and final sign-off for certification
</li><li>Partner with Global Training to develop training plans and programs executed through the Edwards Learning Network (ELN) that meet the changing needs and priorities of the business and regions
</li><li>Partner with regions to help identify ideal clinical specialists and trainers
</li><li>Support on-going requests including SME and trainer case coverage, HCP training, and continued education until regions reach training independence
</li><li>Contribute to global training efforts, including content and tool development, initial regional launch support, and new products/indications launches
</li><li>Measure effectiveness of programs through post-meeting survey instruments, direct field and region feedback, and KOL review. Collaborate with Global Training to increase training program effectiveness and ensure overall stakeholder satisfaction from a content and educational perspective.
</li><li>Provide SME training support for team members through coaching, training and assessments
</li>Other incidental duties 
<li>
</li></ul> 
What you'll need (required):
<ul><li>Bachelor's Degree in related field with minimum 8 years experience in medical device and or clinical experience or equivalent work experience based on Edwards criteria required
</li><li>Master's Degree or equivalent in in related field, 6 years experience of previous related medical device and/or clinical experience or equivalent work experience based on Edwards criteria
</li><li>Domestic and international travel up to 65%
</li></ul>What else we look for (preferred):
<ul><li>Experience in cardiac sonography or echocardiography, or clinical field training role
</li><li>Direct clinical experience as either a clinical specialist, nurse, sonographer or in a technical product support role with procedure room knowledge.
</li><li>Postgraduate degree
</li><li>Previous experience within the cardiovascular industry. Structural heart experience is highly valued.
</li><li>Experience in Mitral and Tricuspid valve therapies preferred.
</li><li>Formal Education and Clinical Experience in one or more of the following specialties is strongly preferred: Nursing (RN/BSN/MSN), Physician Assistant (PA-C), CV Sonography (RDCS/RDS), RCIS/CVT/RTR, Physician (MD).
</li><li>Clinical experience from industry-related positions that support HCP training, field training, clinical development and clinical case support.
</li><li>Interventional Echo-navigation Imaging experience, particularly with 2D/3D TEE and CT-imaging for screening
</li><li>Advanced facilitation and presentation skills
</li><li>Track record of successful project / program management
</li><li>Proficient with MS Office Suite (Outlook, Word, Excel, Power Point) and related systems and applications
</li><li>Demonstrates professional communication skills and relationship management skills including consulting, influencing, collaboration, and negotiation.
</li><li>Ability to develop strong relationships with regional customers, field and cross-functional partners. Works well in a multi-cultural environment and matrix organization.
</li><li>Demonstrates high level problem-solving, critical thinking, and strict attention to detail
</li>Ability to manage competing priorities and multiple deadlines in a fast-paced environment 
<li>
</li></ul> 
 
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
 
 
For California, the base pay range for this position is $157,000 - $223,000 (highly experienced).
 
 
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
E dwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.</div>

Clinical Education Manager, Global Training and Expansion

Kahana & Feld LLP

<div>Kahana Feld LLP is seeking a detail-oriented and analytical Senior Finance Analyst on the accounting and finance team, delivering financial insight, performance measurement, pricing analysis, and decision support across the firm. This role supports core FP&amp;A responsibilities, including monthly reporting, forecasting, and budgeting, along with financial, pricing, and case-level analysis within an insurance defense law firm environment.
This is a hands-on, data-driven role ideal for a finance professional who enjoys building models, analyzing performance, and translating financial and operational data into clear, actionable insights. 
Key Responsibilities
Firm-Wide FP&amp;A &amp; Executive Reporting<ul><li>
Support monthly financial reporting and variance analysis, providing insights to the controller, CFO, COO, and leadership team.</li><li>
Assist with rolling forecasts and the annual budgeting process, incorporating operational and financial assumptions.</li><li>
Build and maintain financial models to support revenue, expense, margin, cash flow, and pricing analysis.</li><li>
Prepare dashboards, reports, and presentation materials for leadership, strategy meetings, and strategic discussions.</li></ul>
Performance, Profitability, Pricing &amp; Case Analytics<ul><li>
Analyze firm-wide financial performance and help identify key drivers of profitability.</li><li>
Facility and lead the weekly and monthly productivity reporting for attorneys and paralegals against goals and benchmarks, including adjustments and special considerations.</li><li>
Closely coordinate with and guide cross-departmental data analysts to achieve the firm&rsquo;s goals.</li><li>
Support case-level profitability analysis, including cost per case, expected vs. realized recoveries, and margin analysis.</li><li>
Assist with pricing analysis related to contingency fee structures, referral arrangements, and alternative fee scenarios, evaluating financial impact and risk.</li><li>
Model pricing and rate sensitivity and recovery scenarios to support decision-making and growth strategies.</li><li>
Track case aging, duration, and pipeline trends to evaluate impacts on revenue timing and cash flow.</li></ul>
Data, Systems &amp; Reporting<ul><li>
Derive value and synthesize data from multiple sources, such as the accounting and billing system, case management systems, and HR platforms to support performance and analysis.</li><li>
Help maintain data accuracy and consistency across financial and operational reporting.</li><li>
Contribute to improving dashboards, reporting processes, and analytical tools.</li><li>
Support reporting enhancements and automation initiatives.</li></ul>
Cross-Functional Support<ul><li>
Partner with Firm Leaders, Accounting, Legal Departments, Legal Operations, People Operations, Conflicts, Intake, Marketing, IT, Recruiting, Workplace Experience, Paralegals, and other key leadership teams to gather data and align reporting and financial assumptions.</li><li>
Provide analytical support for ad hoc projects related to growth initiatives, pricing strategies, resource allocation, and operational improvements.</li></ul>
Governance &amp; Confidentiality<ul><li>
Handle confidential financial, pricing, and client-related information with professionalism and discretion.</li><li>
Support compliance with firm policies, internal controls, and governance standards in planning and reporting processes.</li></ul>
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Qualifications &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Finance, Accounting, Economics, or a related field.</li><li>
3+ years of experience in FP&amp;A, finance, accounting, or analytics.</li><li>
Experience supporting monthly reporting, forecasting, budgeting, and financial modeling.</li><li>
Strong analytical skills with experience evaluating profitability and key performance drivers.</li><li>
Experience with Aderant or similar ERP systems a plus.</li><li>
Advanced Excel skills required; experience with BI or data visualization tools is a plus.</li><li>
Ability to communicate financial concepts clearly to non-finance stakeholders.</li></ul>
Key Attributes<ul><li>
Strong analytical and problem-solving skills.</li><li>
Detail-oriented with solid organizational abilities.</li><li>
Comfortable working in a fast-paced, data-driven environment.</li><li>
Able to manage multiple priorities and meet deadlines.</li><li>
High integrity and professionalism.</li></ul>
Equal Opportunity Employer
Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type
Full-Time, Exempt
Supervisory Responsibilities
None
Work Location
Hybrid
Work Schedule
8:30am - 5:30pm Monday-Friday. Occasional weekends and holidays.
Salary Description
$115,000 - $130,000
Physical Requirements
Primarily sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.
Travel
5-10% domestic travel by car and plane</div>

Senior Finance Analyst

NAMSA

<div>NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.
We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry&rsquo;s premier provider. We provide support for clients during every step of the product development lifecycle and beyond.
Come and work for an organization with the:
Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the
Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core
Values:<ul><li>
Act with integrity in everything we do.</li><li>
Provide best-in-class customer experiences.</li><li>
Develop superior talent and deliver expertise.</li><li>
Respond with agility and provide timely results.</li><li>
Embrace collaboration, diverse perspectives and ideas.</li></ul>
Job Description:<ul><li>Assists Facilities Manager in assuring proper security, HVAC, electrical, water, landscaping, janitorial and other systems. Ensures proper maintenance and appropriate repair work for the facility, its equipment and systems, including specified systems such as HVAC, boilers and water supply meet specifications.</li><li>Supervises facilities Associates.
</li><li>Coordinates outside contractors relating to the facility and equipment.</li><li>Supervises all facility renovations, improvements, and maintenance, whether through department staff and/or outside contractors.
</li><li>May respond to emergency calls after scheduled working hours, weekends, and holidays.</li><li>Assists with selection and training of facilities Associates.
</li><li>May assist the Engineering Department in helping provide specifications to accommodate equipment add-ons, moves, and changes, as well as provides routine maintenance and support on selected pieces of equipment.
</li><li>Helps to maintain and enforce the safety program for the maintenance department; reviews safety records (Lock-Out/Tag/Out periodic inspections, Confined Space Entry Reports)to uphold standards of maximum safety for all maintenance personnel and contractors.</li></ul>
Qualifications &amp; Technical Competencies:<ul><li>High school diploma required. Associate&rsquo;s degree and/or equivalent industry/trade training (e.g. apprenticeship program preferred.</li><li>3 - 5 years of related experience, including 1 year of supervisory experience.</li><li>Fluency in English and local language, if different, required.</li></ul>
Knowledge of Siemens Building Automation System, Livonia and Square D Lighting Systems. 
<ul><li>Working knowledge of the principles of refrigeration, plumbing, electricity, boiler systems, and HVAC.</li></ul> 
Working Conditions:<ul><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</li></ul> 
Pay Range Minimum:
$54,400.00
Pay Range Target:
$95,000.00
Pay Frequency:
Annual
Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.<h2 class="jobSectionHeader">
NAMSA is an equal employment opportunity company.
</h2><h2 class="jobSectionHeader">NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.</h2><h3 class="jobSectionHeader"> 
Fair Chance Employment Statement: 
At NAMSA, we are committed to providing equal employment opportunities to all qualified applicants, including those with arrest or conviction records. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, we will consider qualified applicants with a criminal history. 
 
Please note that NAMSA conducts a review of criminal history after the interview process and offer acceptance. This review is conducted to ensure that there is no direct, adverse, or negative relationship between the criminal history and the material job duties of the specific position. The following is a list of material job duties for this position: 
 
<ul><li>May operate equipment</li><li>Records data timely and accurately</li><li>May analyze and interpret data</li><li>Conducts studies on medical devices that have an impact on human life</li></ul> 

A criminal history that directly impacts the ability to perform these duties may result in the withdrawal of a conditional offer of employment. We believe in fair chance hiring and are committed to evaluating each applicant on a case-by-case basis.</h3></div>

Supervisor Facilities

Andrei's Restaurant Conscious Cuisine & Cocktails

Talented, service-minded individuals for the following Part-Time position:REQUIRMENTS:<ul><li>Competitive Salary</li><li>Familiar with Floor Mapping and Planning.</li><li>Knowledgeable of Open Table System.</li><li>Customer Service and Guest Interaction preferred.</li><li>Strong administrative skills.</li><li>Prior experience in fine dining establishment.</li><li>May include opening and closing the restaurant with some weekend and evenings.</li><li>Candidates must have enthusiasm for the concept; have a heart for service, reliability, empathy, and willingness to assist guests promptly and accurately.</li></ul>We are willing to train.Job Type: Part-timePay: $17.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Front Desk Host/Hostess

Marsh McLennan

<div><h2 class="jobSectionHeader">Company:
</h2>Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:
</h2>Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. More than 15,000 of the industry&rsquo;s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Regional Placement Leader at Marsh McLennan Agency.
Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh McLennan (NYSE: MRSH).
A day in the life.
As our Regional Placement Leader on the Private Client Services National Midwest team, you&rsquo;ll work collaboratively with our sales, placement and service teams to enable and execute the growth plans for the zone
<ul><li>Lead a team of Sales &amp; Risk Consultants to ensure proper new client acquisition, discovery, market placement, funnel management, and effective close ratios while successfully adhering to end-to-end placement protocols and processes.
</li></ul><ul><li>In partnership with Sales and Advisory, develop and execute target market strategies
</li></ul><ul><li>Oversee the new client acquisition process including risk consulting, discovery, Personal Risk Management (PRM) review development, delivery and client on boarding
</li></ul><ul><li>Manage and update new business funnel and forecast on a timely and accurate basis
</li></ul><ul><li>Ensure effective and efficient high-quality execution of these functions conducive with all Professional Excellence Standards.
</li></ul><ul><li>Stay abreast on State and Legislative changes in the Insurance marketplace to keep the team informed of these respective changes and its impact on placements.
</li></ul>Our future colleague.
We&rsquo;d love to meet you if your professional track record includes these skills:
<ul><li>5 plus year of Sales, Product or Underwriting experience in the High-Net-Worth marketplace
</li></ul><ul><li>Expertise in technical coverage issues and extensive product knowledge
</li></ul><ul><li>Building successful partnerships with key luxury insurance carriers
</li></ul><ul><li>Demonstrated experience leading, developing and motivating a team of technical sales professionals
</li></ul><ul><li>Appropriate Property &amp; Casualty (P&amp;C) License must be obtained
</li></ul><ul><li>Excellent communication and interpersonal skills, with the ability to effectively collaborate with colleagues, carriers, and clients.
</li></ul><ul><li>Ability to travel for client and company meetings as needed 
</li></ul>We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
<ul><li>Generous time off, including personal and volunteering
</li></ul><ul><li>Tuition reimbursement and professional development opportunities
</li></ul><ul><li>Hybrid and flexible work
</li></ul><ul><li>Charitable contribution match programs
</li></ul><ul><li>Stock purchase opportunities
</li></ul><ul><li>Inclusive Culture
</li></ul><ul><li>Competitive compensation
</li></ul>To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
<ul><li>https://www.instagram.com/lifeatmma/
</li></ul><ul><li>https://www.facebook.com/LifeatMMA
</li></ul><ul><li>https://www.linkedin.com/company/marsh-mclennan-agency/
</li></ul>The applicable base salary range for this role is $116,500 to $216,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and
ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAPCSN
The applicable base salary range for this role is $119,400 to $222,300.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.</div>

Regional Placement Leader

Ultimate Staffing

<div>
 
 Leading Financial Services organization in Irvine is adding a Call Center Representative to their team. This is a temp-hire position, full time hours in office.
 
 
 The Call Center Representative plays a critical role in delivering exceptional service to our clients calling in and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction.
 
 
 WHAT YOU'LL DO
 
 
 Client Communication:
 
 
 Handle a high volume of inbound calls, ensuring that every client is greeted professionally and promptly.
 
 Contact clients via phone and email to gather required documents and clarify documentation needs.
 
 Respond to client emails and text messages-and assist in live chat when needed-ensuring all interactions are addressed within company service level agreements.
 
 Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction.
 
 Handle all client interactions with professionalism, courtesy, and empathy-knowing when to escalate issues to the appropriate department.
 
 Provide clear instructions and guidance to clients on required documentation.
 
 Problem-solving skills to address client concerns regarding documentation requirements.
 
 Document Collection &amp; Review:
 
 
 Request and gather required tax-related documents from clients via email, phone, or online portals.
 
 Review submitted documents for accuracy and completeness, ensuring compliance with internal standards.
 
 Identify missing or incomplete information and follow up with clients promptly.
 
 CRM Management &amp; Administrative Support:
 
 
 Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM).
 
 Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress.
 
 Collaborate with colleagues, support staff, and managers to deliver a seamless client experience.
 
 Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives.
 
 WHAT YOU'LL NEED TO HAVE
 
 
 Previous experience in a client care or customer service role-experience in the tax resolution industry is a plus.
 
 Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus).
 
 Excellent written and verbal communication skills with professional phone etiquette.
 
 Proficiency in using CRM systems or document management tools
 
 A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care.
 
 Knowledge of tax or debt relief processes is a plus, though training will be provided.
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
</div>

Call Center Representative

Explore 73+ Case manager evenings in Irvine this March. Find roles across top companies and apply now to boost your career.