case manager - dtla icms (jr 5538)

case manager - icms dtla - the six (jr 5539) Jobs in Los Angeles

administrative assistant, cps&o Jobs in Los Angeles

administrative assistant, cps&o

behavioral health case manager i Jobs in Los Angeles

behavioral health case manager i

case management and workplace experience coordinator Jobs in Los Angeles

case manager i prcs

HealthRIGHT 360

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
 
Benefits and perks: 
<ul>
<li>HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!</li>
<li>Employees qualify for public loan forgiveness programs</li>
<li>Training and professional development opportunities</li>
<li>Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.</li>
</ul>
This is a union eligible position.
 
JOB SUMMARY
 HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
 PRCS, in collaboration with the Los Angeles County Probation Department, offers a range of services to individuals across the county, facilitated through various housing facilities including Transitional Housing, Reentry Housing, and specialized accommodations for parents with children, board and care, among others. Our reentry planning team involves Case Managers, System Navigators, and Service Coordinators. Our team provides support services including job training and permanent housing move-in costs, facilitated through Probation Department referrals. Our community-based programs foster partnerships with local health providers, housing advocates, employment resources like trade unions’ apprenticeships, and human services agencies. This comprehensive approach aims to meet the diverse needs of participants and their families, fostering resilience and reducing recidivism risks.
 
The Case Manager I is responsible for working in conjunction with subcontracted Community-Based Transitional, Sober Living, and Employment Services Providers (CBPs) to assess client needs and strengths in support of developing and securing permanent, independent, or supportive housing, employment, auxiliary funds, and ancillary resources. Through an array of case management services and by providing high-quality customer service, the Case Manager I collaborates with CBPs to match clients with appropriate available permanent housing and employment opportunities, tracking outcomes for each of them. The Case Manager I is also responsible for maintaining up-to-date documentation for each client. Coordinates with HealthRIGHT360 management to facilitate auxiliary services that address participants’ holistic needs and support successful reentry outcomes, including transportation and the documentation of auxiliary items provided to participants.
 KEY RESPONSIBILITIES
 Case Management and Client Support
 <ul>
<li>Carry caseload of up to 60 clients.</li>
<li>Review client information with Community-Based Providers (CBP) and coordinate client</li>
</ul>
placements into housing and employment resources.
 <ul>
<li>Coordinate site visits for current and prospective CBPs and document findings.</li>
<li>Collaborate on placement of clients into post-transitional housing and employment resources.</li>
<li>Monitor and track CBP services delivery for quality assurance.</li>
<li>Deliver services in the field.</li>
<li>Transport clients as needed.</li>
</ul>
Documentation and Reporting
 <ul>
<li>Maintain accurate records by entering data into an electronic database.</li>
<li>Maintain accurate and up-to-date files for clients, including probation-required documents.</li>
<li>Document client status and progress for permanent housing and job placement opportunities.</li>
<li>Screen project documents and records for quality assurance and improvement reports.</li>
<li>Track outcomes and monitor subcontractor contractual and service provision quality assurance.</li>
<li>Identify and track all clients’ outcomes for reporting to County PRCS representatives.</li>
<li>Ensure compliance with guidelines established by HealthRIGHT360 for internal and external</li>
</ul>
evaluations.
 Administration and Other Duties
 <ul>
<li>Attend and actively participate in assigned supervision.</li>
<li>Participate in agency, team, and assigned meetings.</li>
<li>Participate in training opportunities and complete assigned training.</li>
<li>Arrange work schedule according to program needs.</li>
<li>Read and respond to emails when appropriate.</li>
</ul>
And perform other duties as assigned.
 QUALIFICATIONS
 Credentials
 <ul>
<li>High school diploma or equivalent plus two years of case management experience or Bachelor’s</li>
</ul>
degree in human services field.
 <ul>
<li>Valid First Aid and CPR certification or ability to obtain within 30 days of hire.</li>
<li>Valid California Driver’s License and access to registered and insured transportation.</li>
</ul>
Experience
 <ul>
<li>Two years’ case management experience or behavioral health work experience preferred.</li>
<li>Experience in the human service field and experience in substance abuse treatment, relapse</li>
</ul>
prevention, and recovery.
 
<ul>
<li>We will consider for employment qualified applicants with arrest and conviction records.</li>
<li>Must complete a background check and livescan.</li>
</ul>

Case Manager I - PRCS

A Community of Friends

<div>Description: Summary
This position will work as part of permanent supportive housing case management team. This position as part of the Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of the Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non- judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.
Responsibilities
Direct Services<ul><li>Provide individual case management referrals and supportive services for tenants</li><li>Maintain daily and weekly contact with all tenants</li><li>Work with a diverse and marginalized tenant caseload experiencing many barriers including chronic homelessness, trauma, medical, mental health and substance use</li><li>Create and provide group supportive services to tenants</li><li>Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)</li><li>Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing</li><li>Provide coverage for programs which are occasionally conducted during evening and weekend hours</li><li>Collaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stability</li><li>Provide crisis management services to support tenant housing retention, increase income and build community engagement</li><li>Provide coverage for programs which are occasionally conducted during evening and weekend hours</li><li>Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person&rsquo;s rights, actual and/or suspected abuse</li><li>Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis</li><li>Transport tenants in ACOF van to various agencies such as LACDMH, DMV or other support group meetings</li><li>Work cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings and emergency interventions</li></ul>
Requirements:

To perform effectively in this position, the CM-I (ICMS) must have:
Basic Qualifications:<ul><li>BA in Social Services Field</li><li>Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness</li><li>One (1) year experience utilizing a client tracking database system</li><li>Demonstrated experience in developing and facilitating providing life skills groups</li><li>Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)</li><li>Communicate effectively both in verbal and written formats</li><li>Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills</li><li>Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances</li><li>Proficiency with the CHAMP and HMIS database systems</li><li>Ability to provide crisis management services in challenging environments</li><li>Proficiency with keyboarding skills to produce correspondence, email and reports</li><li>Experience working in a setting striving towards a team-building environment</li><li>(6) months experience utilizing evidence based practices in a social services field</li></ul>
Preferred Qualifications:<ul><li>Bilingual (English/Spanish)</li><li>Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis</li><li>Demonstrated experience in developing and facilitating providing life skills groups</li><li>Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT</li><li>Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems</li><li>Valid California driver&rsquo;s license</li><li>Access to a personal vehicle to be used to conduct ACOF business</li><li>Ability to meet California minimum and ACOF insurance requirement</li></ul>
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at cnolan@acof.org.
ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.</div>

ICMS Case Manager I

Volunteers of America

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $22.91 - $24.12 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
DUTIES AND RESPONSIBILITIES
<ul><li>Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
<ul><li>Assess barriers facing the clients and develop a case plan.</li>
<li>Coordinate individualized planning with clients to meet short- and long-term needs.</li>
<li>Provide service linkages and support systems to ensure identified needs are met.</li>
</ul></li><li>Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.</li>
<li>Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.</li>
</ul>
ESSENTIAL DUTIES:
<ul> <li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
</li><li>Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals</li>
<li>Coaching and Social Support &ndash; accompany participants to activities and services</li>
<li>Coordinate Care and Case Management as part of team, connecting participants to appropriate services</li>
<li>Advocacy for participants before other agencies/community settings</li>
<li>Capacity Building &ndash; motivating participant progress</li>
<li>Outreach and Engagement &ndash; Meet participants and bring into programs</li>
<li>Other duties as required and may be subject to change</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
</ul>
EDUCATION:
<ul><li>HS/GED. Completion of VOALA Case Management training within 6 months of hire.</li>
</ul>
EXPERIENCE:
<ul><li>Minimum 1-year general experience in case management or similar social services role</li>
<li>Or Bachelor&rsquo;s Degree in Social Services related field in lieu of experience</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s Degree (Social Work, Social Services, public administration, public health or related field)</li>
<li>1 year of experience working with target population</li>
<li>HMIS navigation</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Generalist

<div>About Us:
VOALA 
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
PAY RATE: $28.01 - $29.48 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the teams case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
<ul><li>Assign and monitor case load of team:</li>
<li>Review daily referrals and screenings of potential clients.</li>
<li>Designates clients to case manager for intake and ensures all supporting documents are verified</li>
<li>Provides information and referrals for callers and walk-ins</li>
<li>Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan</li>
<li>Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required</li>
<li>May make home and field visits</li>
<li>Monitors case managers on a regular basis to determine quality and effectiveness of services provided</li>
<li>Review cases with Program Coordinator and Case Management Team</li>
<li>Audit case file on a regular basis for completeness and accuracy</li>
<li>Conducts crisis intervention as necessary</li>
<li>Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization</li>
<li>Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate</li>
<li>Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy</li>
<li>Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes</li>
<li>Assure all program assets and file documents are maintained and secure for all client records</li>
<li>Develops, performs, and assists with workshops pertaining to program services that meet client needs</li>
<li>Participates and assists with outreach events</li>
<li>Other duties as assigned</li>
</ul>
ESSENTIAL DUTIES:
<ul><li>Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.</li>
<li>Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals</li>
<li>Responsible for intake, assessments, service planning and service delivery</li>
<li>Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services</li>
<li>Collaborate with other service providers to link participants to community resources and supportive services</li>
<li>Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate</li>
<li>Develops, performs, and assists with workshops pertaining to veteran households&rsquo; needs</li>
<li>Participates and assists with outreach events</li>
<li>Other duties as required and may be subject to change</li>
</ul>
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
</ul>
EDUCATION:
<ul><li>Associate&rsquo;s Degree in Social Work or related field or</li>
<li>A combination of education and relevant experience (Two years&rsquo; total).</li>
<li>Completion of VOALA Case Management training within 6 months of hire.</li>
</ul>
EXPERIENCE:
<ul><li>Minimum of 2 years of experience as a case manager;</li>
<li>Proven Leadership ability</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s Degree (Social Work or related)</li>
<li>3 years of experience working with target population</li>
<li>Experience in supervision or lead role preferred</li>
<li>HMIS navigation</li>
</ul>
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</div>

Case Manager Lead

Elevance Health

<div><div>Behavioral Health Case Manager I
Schedule: Monday-Friday, 8:00am-5:00pm PST<ul><li>Ideal candidate must reside and be licensed in California.</li></ul>
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered.<ul><li>
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.</li></ul>
A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.
The Behavioral Health Case Manager I responsible for performing case management telephonically and/or by home visits within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs.
How you will make an impact:<ul><li>
Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.</li><li>
Conducts assessments to identify individual needs and develops care plan to address objectives and goals as identified during assessment.</li><li>
Monitors and evaluates effectiveness of care plan and modifies plan as needed.</li><li>
Supports member access to appropriate quality and cost effective care.</li><li>
Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.</li></ul>
Minimum Requirements:<ul><li>
Requires MA/MS in social work, counseling, or a related behavioral health field or a degree in nursing, and minimum of 3 years clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.</li><li>
Current active unrestricted license such as RN LCSW (as applicable by state law and scope of practice) LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.</li></ul>
Preferred Skills, Capabilities, and Experiences:<ul><li>
Experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred.</li><li>
Comfortable managing high call volume preferred.</li></ul>
For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $68,904 to $108,054
Locations: California
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
<ul><li>The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</li></ul></div> 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities &ndash; and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.</div>

Behavioral Health Case Manager I

Trillium Property Management

REPORTS TO: JOB TITLE: REGIONAL MANAGER EMPLOYEE: PROPERTY MANAGER I PROPERTY: EFFECTIVE DATE: STATUS: NON-EXEMPT POSITION OBJECTIVE: Under the direction of the General manager/Property Supervisor, the Property Manager I is responsible for the overall operation of 51 units or less of residential units of housing for individuals previously experiencing homelessness to include low income disabled adults, families and seniors. The Property Manager oversees the day-to-day operations of the property. This includes maintaining within the project a supportive environment for all residents, assuring the project&rsquo;s sound fiscal management, maintain a clean, well-maintained building and grounds, managing the onsite staff and their duties and interacting with and supervising vendors.GENERAL DESCRIPTION-ESSENTIAL FUNCTIONS (KEY JOB RESPONSIBILITIES AND ACTIVITIES) <ul><li>Manages the Day-to-Day Administration of the Property Office o Maintain and adhere to Waiting List protocol in accordance to Trillium policy and procedures and applicable federal, state, local, and regulatory agencies o Review all completed rental applications and leases for accuracy and completeness, and for conformance to Trillium&rsquo;s Tenant Selection Policy o Conduct unit tours and applicant interviews which include verifying potential resident income, in accordance with Trillium&rsquo;s Tenant Selection Policy, and program requirements o Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines o Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner o Responsible for program compliance, HUD and Tax Credit</li><li>Operations o Monitor financial condition of buildings, including expenditures and participates in planning the buildings budget o Adhere to all accounting and reporting procedures required by Trillium o Manage the operations of the buildings which includes and is not limited to: supervision of Assistant</li></ul>Manager, Maintenance Technician, Maintenance Supervisor including any vendor or temporary personnel working at the properties and ensure completion and quality of product provided o Ensure consistent application of property rules and regulations, lease and lease addendum and documents and reports all violations o Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents o Manage resident evictions in compliance with court order and directions from Trillium&rsquo;s legal counsel and approved by the Property Supervisor o Supervise and schedule of routine and preventive maintenance and custodial work and complete regular follow up inspections on maintenance and custodial work o Ensure timely completion of work orders and turnover of vacant units o Walk vacant units regularly and when completed by maintenance personnel or vendors to ensure they are clean and ready to show and walk entire property daily to ensure the common areas, landscaping, laundry, etc. are in good condition o Maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergencyRevised 7-2-2021Property Manager IJob Description FormPage 2 of 5 o Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested o Ensure that all property staff at site understands and adhere to Trillium policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner o Delegates duties as needed<ul><li>Revenue Management o Maintain high level of occupancy for the program and project and ensure that all units are leased according to Trillium standards o Market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements o Collect rents and other monies; ensure that all transactions are processed and input accurately and completely in YARDI; and complete daily deposits of all monies collected o Review all delinquent accounts and resident receivables, and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor o Ensures that all rent collection policies are followed including service notices to pay rent</li><li>Human Resources o Actively participates in assessment, development and disciplinary actions for all employees o Ensures that all employees are provided with a work environment free of any form of harassment o Ensure that all fair housing laws are followed by each member of the staff o Escalate all employee issues as necessary to ensure the needs of the properties are met</li><li>Customer Service o Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents, employees, and prospective applicants and in other business-related matters; o Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements o Attend and participate in monthly community meetings, resident meetings/parties/activities o Understand and is sensitive to cultural background, economic status and those with special needs</li></ul>Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the properties.SKILL SET (REQUIRED SKILLS AND OTHER FACTORS FOR JOB SUCCESS) <ul><li>Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population</li><li>Sound judgment, excellent assessment, problem-solving and supervision skills</li><li>Ability to work effectively in teams</li><li>Dependability, initiative and follow-through</li><li>Effective writing, communication and organizational skills.</li><li>Ability to respond appropriately in pressure situations; possess an even temperament and strong</li></ul>&ldquo;people&rdquo; skills with a commitment to customer service<ul><li>Ability to effectively manage time and paper</li><li>Ability to interact effectively with property management and other staff</li><li>Professional demeanor with coworkers and residents</li><li>Maintain a businesslike and professional appearance</li><li>Customer service orientation</li></ul>Revised 7-2-2021Property Manager IJob Description FormPage 3 of 5 <ul><li>Proven leadership skills</li><li>Computer skills including (Microsoft Office, internet, Yardi, Adobe Professional) and 10-key experience</li><li>Problem solving sensitivity, good judgment, patience, and ability to prioritize</li><li>Strong interpersonal skills</li><li>Must meet physical requirements attached</li></ul>WORK/EDUCATION EXPERIENCE REQUIREMENTS (REQUIRED EXPERIENCE, EDUCATION AND TRAINING) <ul><li>Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience</li><li>1 year minimum progressively responsible operations/management experience</li><li>1 year minimum supervisory experience</li><li>Computer literate and proficient experience with Microsoft Word, Outlook and Excel</li><li>Training and experience in multiple regulatory programs: HUD and Tax Credit programs</li><li>Knowledge of residential property</li><li>Strong organizational skills</li></ul>PREFERRED QUALIFICATIONS <ul><li>Certified HUD or Tax Credit Specialist</li><li>Familiarity with low income families and seniors</li><li>Demonstrated knowledge and understanding of budget management and facilities issues</li><li>Experience with use of YARDI property management software or comparable property management software</li><li>Bilingual or second language ability in Korean, Chinese, Spanish</li></ul>Note: HUD or Tax Credit Manager Certification is a preferred qualification at the time of hire. Upon hire all PropertyManagers must complete the HUD or Tax Credit Manager certification (depending on the site where they work) within the introductory period (first six months of employment).AT-WILL EMPLOYMENT <ul><li>Employment with Trillium is at will. This means that both Trillium and Employee have the right to terminate the employment relationship at any time, with or without advance notice and with or without cause</li><li>The first 90 days of Employee&rsquo;s employment will be considered an introductory period. However, this introductory period will not alter or modify the at-will nature of the employment</li></ul>TRILLIUM POLICIES AND PROCEDURES <ul><li>Employee will be provided a copy of the Trillium Employee Handbook and must adhere to all applicable policies, procedures and code of conduct contained therein</li><li>At the start of Employee&rsquo;s employment with Trillium, Employee will be provided information on benefits available to Employees holding this position</li><li>Employee is expected to act professional in all interactions with co-workers, third-party vendors and/or residents</li><li>Employee is required to arrive to work on-time for each scheduled shift</li><li>In the case of an emergency, Employee is required to contact his/her manager or supervisor at least 30 minutes prior to Employee&rsquo;s start time if Employee is going to be late or absent from work</li><li>Excessive tardiness or absenteeism will subject the Employee to disciplinary action, up to and including termination</li></ul>Revised 7-2-2021Property Manager IJob Description FormPage 4 of 5 MEAL AND REST BREAKS <ul><li>For every five (5) hours worked on any single day, Employee shall have an off-duty, unpaid meal period of at least thirty (30) minutes. Employee must record all meal periods on Employee&rsquo;s timesheet.</li><li>Employee shall take a paid rest period of ten (10) minutes for every four (4) hours worked on any day.</li><li>When Employee&rsquo;s work period of not more than six (6) hours will complete the day&rsquo;s work, Employee&rsquo;s meal period may be waived at Employee&rsquo;s sole discretion.</li></ul>OTHER <ul><li>If at any time Employee is unable to comply with any of the requirements outlined above, Employee must immediately notify his/her supervisor. Failure to do so may result in disciplinary action, up to and including termination.</li></ul>Limitations &amp; Disclaimer: This job description is intended as a summary of the primary responsibilities of and qualifications for this position. This job description is subject to change at management&rsquo;s discretion and is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future. Employee acknowledges that he/she has reviewed this document and understands the duties and expectations of the position.&rdquo; EMPLOYEE SIGNATURE: DATE:SUPERVISOR SIGNATURE: DATE:HUMAN RESOURCES SIGNATURE: DATE:Revised 7-2-2021Property Manager IJob Description FormPage 5 of 5 PHYSICAL JOB REQUIREMENTS - PROPERTY MANAGER I Essential Activities &ndash; Please check those activities that are essential functions of the position (the core purpose of the position):1. Body MovementsLifting weight 0-40 lbsLifting frequency FrequentlyBending/pushing FrequentlyReaching overhead FrequentlyPulling loads OccasionalKneeling FrequentlyClimbing ladders OccasionalClimbing stairs FrequentlyWrist torqueing OccasionalGripping OccasionalDriving Hours at a time: 2 Total Hours: 42. Repetitive Hand MotionKeyboarding/typing FrequentlyGripping/clicking mouse FrequentlyCollating FrequentlyStapling FrequentlyTelephone Frequently3. Visual and Auditory AcuityAccurate color perceptionAccurate depth perceptionAbility to hear emergency communications over telephone4. Physical HazardsLadder &gt;10 ft Elevated work surfaces Confined spacesPaint/lacquer Electrical &lt;120 V Electrical 120&ndash;600 VPressure and vacuumEMPLOYEE SIGNATURE: DATE:Revised 7-2-2021Job Type: Full-timePay: $24.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li><li>On call</li><li>Weekends as needed</li></ul>Application Question(s):<ul><li>Do you have Permanent Supportive Housing Experience</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Ability to Relocate:<ul><li>Los Angeles, CA 90062: Relocate before starting work (Required)</li></ul>Work Location: In person

Permanent Supportive Housing Property Manager- On Site

Eisner Health

<div>*3 days on-site and 2 days remote at 1530 S. Olive St, Los Angeles, CA 90015.* 


About Eisner Health:

Eisner Health is a Federally Qualified Health Center (FQHC) providing culturally competent, full life-cycle medical care, prenatal care, women&rsquo;s health services, dental care, behavioral health care, optometry, dermatology, case management/care coordination, supplemental services (patient benefits and enrollment, outreach), and an on-site pharmacy and lab. We are the provider of choice for more than 40,000 children, adults, and older adults in Los Angeles County each year. 


Position Summary

Under the direction of the Quality Improvement (QI) Manager, the Quality Improvement Specialist I supports and facilitates quality improvement initiatives for individual departments and across the organization. The scope of responsibility includes both clinical and operational settings. The QI Specialist I analyzes data, prepares reports, and develops tools to monitor performance and measure improvement. This role applies established quality improvement methodologies and techniques to support project implementation, performance monitoring, and continuous improvement efforts. 


Quality Program &amp; Measure Support
<ul>
<li>Supports assigned quality initiatives through execution of defined tasks aligned with organizational priorities.</li>
<li>Assists with implementation of standardized quality workflows across clinical and operational settings.</li>
<li>Follows established quality protocols, specifications, and guidance provided by QI leadership, including technical guidance from the QI Specialist II.</li>
<li>Participates in quality improvement activities, including PDSA cycles and workflow testing, as assigned.</li>
<li>Conducts patient outreach via telephone or other approved communication methods to support appointment scheduling, rescheduling, and care gap closure, and documents interactions and outcomes in accordance with established workflows.</li></ul> 


Data Preparation, Tracking &amp; Validation
<ul>
<li>Prepares and maintains quality trackers, patient lists, and logs using the EHR, Excel, and population health tools.</li>
<li>Performs routine data validation and chart review to confirm documentation completeness and accuracy.</li>
<li>Identifies data discrepancies or documentation gaps and escalates findings to the QI Specialist II or QI Manager.</li>
<li>Supports care gap tracking and follow-up workflows without independently analyzing trends or outcomes.</li>
<li>Maintains assigned quality trackers, patient lists, and logs using Excel, the EHR, and population health tools in accordance with established standards.</li></ul> 


Audit &amp; Documentation Support
<ul>
<li>Assists with audit preparation by compiling documentation, reports, and supporting materials.</li>
<li>Conducts chart reviews and documentation checks and supports audit readiness activities by validating required data elements and compiling and organizing supporting materials in accordance with established audit protocols.</li>
<li>Supports supplemental data collection and submission preparation under direction of QI leadership.</li>
<li>Ensures documentation activities align with approved standards and timelines.</li></ul> 


Workflow Implementation &amp; Clinic Support
<ul>
<li>Supports implementation of approved workflows related to quality, care gap closure, and preventive care.</li>
<li>Reinforces standardized processes with clinic staff as directed by QI leadership.</li>
<li>Communicates workflow issues, barriers, or observations to the QI Specialist II or QI Manager.</li>
<li>Provides logistical and operational support for quality initiatives across departments.</li></ul> 


Collaboration &amp; Escalation
<ul>
<li>Collaborates with Quality, Informatics, Operations, and clinical teams to support assigned initiatives.</li>
<li>Participates in QI meetings, huddles, and workgroups as assigned.</li>
<li>Maintains compliance with HIPAA, confidentiality, and data integrity requirements in all activities.</li>
<li>Escalates data discrepancies, documentation issues, or workflow barriers to the QI Specialist II or QI Manager following established workflows.</li></ul> 


Required Qualifications
<ul>
<li>High school diploma or equivalent required; associate&rsquo;s degree or coursework in public health, healthcare administration, quality improvement, or a related field preferred.</li>
<li>One to two years of experience in a healthcare, quality improvement, population health, administrative support, or patient-facing support role.</li>
<li>Fluency in written and verbal Spanish.</li>
<li>Basic to intermediate proficiency in Microsoft Excel, including use of spreadsheets for tracking, data entry, and routine reporting.</li>
<li>Experience working with electronic data systems or databases and ability to document information accurately and consistently; experience with EHR systems preferred but not required.</li>
<li>Ability to maintain confidentiality and comply with HIPAA and organizational privacy requirements.</li></ul> 


Preferred Qualifications
<ul>
<li>Experience supporting quality improvement initiatives, clinical quality measures, or audit preparation activities in an FQHC or community health setting.</li>
<li>Familiarity with population health or quality management tools (e.g., care gap lists, registries, dashboards).</li>
<li>Experience supporting care gap closure initiatives, preventive care outreach, or quality-related patient engagement efforts.</li></ul> 


Benefits
<ul>
<li>PTO accrual rate of 7.08 hours per pay period (26 pay periods per year).</li>
<li>9 Paid Holidays.</li>
<li>40 hours of paid Jury Duty time per year.</li>
<li>Medical, Dental, &amp; Vision insurance (HSA eligible PPO option available).</li>
<li>Flexible Spending Accounts (Healthcare, Dependent Care, &amp; Transportation).</li>
<li>Employer-sponsored life insurance &amp; long-term disability.</li>
<li>30 free visits per year for Chiropractic or Acupuncture.</li>
<li>401k plan with a 3% employer contribution</li></ul> 


#EHINDEED</div>

QUALITY IMPROVEMENT SPECIALIST I

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