clinical pharmacist - prior authorization/oncology (bcop required)

case manager

it project manager

operations manager

project manager - servicenow development Jobs in Washington

project manager - servicenow development

senior program manager Jobs in Washington

senior program manager

case manager registered nurse fully remote

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
This is a remote work from home role anywhere in the US with virtual training.
American Health Holding, Inc (AHH) is a medical management company that is a division within Aetna/CVS Health. Founded in 1993, AHH is URAC accredited in Case Management, Disease Management and Utilization Management. AHH delivers flexible medical management services that support cost-effective quality care for members.
Key Responsibilities<ul><li>
This position consists of working intensely as a telephonic case manager with patients and their care team for fully and/or self-insured clients.</li><li>
Application and/or interpretation of applicable criteria and clinical guidelines, standardized care management plans, polices, procedures and regulatory standards while assessing benefits and/or member&rsquo;s needs to ensure appropriate administration of benefits.</li><li>
Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.</li><li>
Assessments utilize information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.</li><li>
Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.</li><li>
Using a holistic approach, consults with clinical colleagues, supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives.</li><li>
Utilizes case management processes in compliance with regulatory and company policies and procedures.</li><li>
Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversations.</li><li>
Identifies and escalates member&rsquo;s needs appropriately following set guidelines and protocols.</li><li>
Need to actively reach out to members to collaborate/guide their care.</li><li>
Perform medical necessity reviews.</li></ul> 
Required Qualifications<ul><li>
5+ years&rsquo; experience as a Registered Nurse with at least 1 year of experience in a hospital setting.</li><li>
The AHH RN Case manager position requires the nurse to support members across multiple states. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license. Nurses residing in non‑compact states must hold an individual, state‑specific RN license for each state they support.</li><li>
1+ years&rsquo; experience documenting electronically using a keyboard.</li><li>
1+ years&rsquo; current or previous experience in Oncology, Transplant, Specialty Pharmacy, Pediatrics, Medical/Surgical, Behavioral Health/Substance Abuse or Maternity/ Obstetrics experience.</li></ul> 
Preferred Qualifications<ul><li>
1+ years&rsquo; Case Management experience or discharge planning, nurse navigator or nurse care coordinator experience as well as experience with transferring patients to lower levels of care.</li><li>
1+ years' experience in Utilization Review.</li><li>
CCM and/or other URAC recognized accreditation preferred.</li><li>
1+ years&rsquo; experience with MCG, NCCN and/or Lexicomp.</li><li>
Bilingual in Spanish preferred.</li></ul> 
Education<ul><li>
Diploma or Associates Degree in Nursing required.</li><li>
BSN preferred.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,095.00 - $155,538.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Case Manager, Registered Nurse - Fully Remote

Joseph House

<div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div>Job Summary</div>
<div>We are seeking a Registered Nurse Case Manager to join our team. The Registered Nurse Case Manager is a member of a multidisciplinary team including a social worker, clinical coordinator, community care aides, and staff, who provides comprehensive intake, assessment, discharge planning, medical case management, and non-medical case management services to all members of the Joseph&rsquo;s House Community. The Registered Nurse Case Manager works directly with leadership, staff, residents, community friends, and community partners.</div><div> 
</div>
<div>Responsibilities</div>
<ul><li>Triage and admission of new residents</li>
<li>Oversight of resident care, including symptom and medication management, and the provision of daily personal care</li>
<li>Developing and maintaining resident care protocols</li>
<li>Case management of residents either for end-of-life care, or medical stabilization and transition back to the community</li>
<li>Close coordination of care with outside providers (outpatient hospices, hospitals, outpatient clinics) and advocacy on behalf of residents within the healthcare system as needed</li>
<li>Training and supervision of resident care staff and volunteers</li>
<li>As needed, accompaniment to medical appointments and</li>
<li>Shared weekend and overnight on-call.</li>
</ul><div>Qualifications</div>
<ul><li>Currently licensed Registered Nurse (RN) in District of Columbia</li>
<li>Five plus years of Registered Nurse experience is required</li>
<li>Past experience working with vulnerable populations, and a desire to bring one&rsquo;s whole self to the service of our community</li>
<li>An ability to remain peaceful and productive in times of stress, and to collaborate effectively in a multicultural community</li>
</ul><div>Physical demands</div>
<ul><li>Ability to stand, walk, use hands, reach with hands and arms, climb stairs, stoop, kneel, and crouch</li>
<li>Ability to lift up to 50 pounds</li>
<li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul><div>Additional Requirements</div>
<ul><li>Ability to drive a vehicle</li>
<li>Valid and unrestricted driver&rsquo;s license</li>
<li>Proof of vaccination against COVID-19</li>
<li>Valid driver&rsquo;s license</li></ul></div></div>

Registered Nurse Case Manager

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
This is a remote work from home role anywhere in the US with virtual training.
American Health Holding, Inc (AHH) is a medical management company that is a division within Aetna/CVS Health. Founded in 1993, AHH is URAC accredited in Case Management, Disease Management and Utilization Management. AHH delivers flexible medical management services that support cost-effective quality care for members.
Key Responsibilities<ul><li>
This position consists of working intensely as a telephonic case manager with patients and their care team for fully and/or self-insured clients.</li><li>
Application and/or interpretation of applicable criteria and clinical guidelines, standardized care management plans, polices, procedures and regulatory standards while assessing benefits and/or member&rsquo;s needs to ensure appropriate administration of benefits.</li><li>
Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.</li><li>
Assessments utilize information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.</li><li>
Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.</li><li>
Using a holistic approach, consults with clinical colleagues, supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives.</li><li>
Utilizes case management processes in compliance with regulatory and company policies and procedures.</li><li>
Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversations.</li><li>
Identifies and escalates member&rsquo;s needs appropriately following set guidelines and protocols.</li><li>
Need to actively reach out to members to collaborate/guide their care.</li><li>
Perform medical necessity reviews.</li></ul> 
Required Qualifications<ul><li>
5+ years&rsquo; experience as a Registered Nurse, including at least 1 year in a hospital setting.</li><li>
The AHH RN Case manager position requires the nurse to support members across multiple states. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license. Nurses residing in non‑compact states must hold an individual, state‑specific RN license for each state they support</li><li>
1+ years&rsquo; experience documenting electronically using a keyboard.</li><li>
1+ years&rsquo; current or previous experience in Oncology.</li></ul> 
Preferred Qualifications<ul><li>
1+ years&rsquo; Case Management experience or discharge planning, nurse navigator or nurse care coordinator experience as well as experience with transferring patients to lower levels of care.</li><li>
1+ years' experience in Utilization Review.</li><li>
CCM and/or other URAC recognized accreditation preferred.</li><li>
1+ years&rsquo; experience with MCG, NCCN and/or Lexicomp.</li><li>
Bilingual in Spanish preferred.</li><li>
Bachelors Degree</li></ul> 
Education<ul><li>
Diploma or Associates Degree in Nursing required.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,095.00 - $155,538.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Case Manager, Registered Nurse (Oncology experience required)

Amedisys

<div>Overview:
<div><div><div>RN Hospice Registered Nurse Case Manager
</div><div>
</div><div>Service area: including Burgettstown and surrounding areas</div><div>
</div><div><div>
Make a difference every day as an Amedisys RN case manager</div><div>
Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel most comfortable, at home.</div></div><div>
</div><div>
Attractive pay</div><ul><li>
83,000.00 - $92,000.00 salary</li></ul><div>
</div><div>
What's in it for you</div><div><ul><li>
Choice of PPO or HSA medical plans with free telehealth.</li><li>
Paid time off.</li><li>
Up to $1,000 in free healthcare services with Amedisys HSA plan.</li><li>
Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.*</li><li>
Mental health support with up to five free counseling sessions through the Employee Assistance program.</li><li>
401(k) with a company match.</li><li>
Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave.</li><li>
Fleet vehicle program (restrictions apply) and mileage reimbursement.</li><li>
And more.</li></ul><ul><li>Benefit eligibility can vary by position and shift status.</li><li>Participation requires enrollment in an Amedisys medical plan.</li></ul></div></div></div>
Responsibilities:
<div><div><ul><li>Performs patient assessments and collaborates with the care team to develop and implement a plan of care.</li><li>
Makes referrals to other hospice care disciplines as needed or documents rationale for not doing so.</li><li>
Develops, prepares, and maintains individualized patient care progress records with accuracy, timeliness and according to care center policies.</li><li>
Records pain/symptom management changes/outcomes as appropriate.</li><li>
Teaches patients, families, and caregivers appropriate patient care techniques.</li><li>
Regularly communicates with clinical manager and care team.</li><li>
Performs on-call responsibilities and on-call services to patients/families as assigned.</li><li>
Other duties as assigned.</li></ul></div></div>
Qualifications:
<div><div><ul><li>One year of nursing experience.</li><li>
Current RN license, specific to the state(s) you are assigned to work.</li><li>
Current CPR certification.</li><li>
Valid driver's license, reliable transportation and liability insurance.</li></ul>
Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience.</div></div>
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.</div>

RN Hospice Nurse Case Manager

Included Health

<div>
 We're looking for Oncology Nurse Care Managers for our Care and Case Management team, who are passionate about caring for members holistically through their healthcare journey and ensuring needs are met with industry-leading interventions. As a telephonic Nurse Care Manager you will report to the Manager, Care and Case Management and will guide members through complex medical and behavioral Health situations, partnering with a diverse clinical team that includes a variety of healthcare professionals, care coordinators, and records specialists, to deliver integrated remote care in a creative way. The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs, answering questions, and serving as an advocate. You will excel at creating cohesive care plans, and have the clinical skills to guide members clinically and navigate available benefits and resources. Nurse Care Managers will support members through complex care management, disease management, and acute case management, ensuring they receive longitudinal care that results in excellent health outcomes.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
 </li>
 <li>
 Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
 </li>
 <li>
 Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
 </li>
 <li>
 Partner with the members' local providers to ensure coordinated care.
 </li>
 <li>
 Provide compassionate, longitudinal follow-up care, building supportive relationships.
 </li>
 <li>
 Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
 </li>
 <li>
 Coordinate necessary resources that holistically address members' problems, whether clinical or social
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Nursing (BSN) required
 </li>
 <li>
 Oncology experience highly preferred
 </li>
 <li>
 5+ years of experience in nursing
 </li>
 <li>
 2+ years experience working in care management
 </li>
 <li>
 Must reside in a compact NLC state.
 </li>
 <li>
 Active Compact RN license in good standing with the nursing board of their state.
 </li>
 <li>
 Willingness to become (and maintain) licensure in multiple states.
 </li>
 <li>
 Work until 9-6PM PST
 </li>
 <li>
 Be comfortable discussing several medical conditions and experience with populations across the age ranges
 </li>
 <li>
 Spanish speaking desirable
 </li>
 <li>
 Experience working remotely, and strong competence and ability to use multiple computer/medical record systems.
 </li>
 <li>
 Be empathetic. We work with patients and their families who are going through challenging times. You practice empathy and reassure patients that we are available to help them.
 </li>
 <li>
 We are a fast-growing company and we are busy. Our team will meet volume goals without sacrificing quality.
 </li>
 <li>
 Strictly follow security and HIPAA regulations to protect our patients' medical information.
 </li>
 <li>
 Be pleasant, responsive, and willing to work with and learn from our team.
 </li>
 <li>
 A lot of time is spent on the phone with patients and families, and a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and summarize findings is critical.
 </li>
 <li>
 Efficient at writing medical information in easy-to-understand, patient-centric language.
 
 
 </li>
 </ul>
 
 Physical/Cognitive Requirements
 
 
 
 <ul>
 <li>
 Prompt and regular attendance at assigned work location.
 </li>
 <li>
 Capability to remain seated in a stationary position for prolonged periods.
 </li>
 <li>
 Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
 </li>
 <li>
 No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
 </li>
 <li>
 Capability to work with leadership, employees, and members in an appropriate manner.
 
 
 </li>
 </ul>
 The United States new hire base salary target range for this full-time position is:
 
 
 $73,700 - $103,180 + equity + benefits
 
 
 
 This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
 
 
 
 
 Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.
 
 
 
 
 Benefits &amp; Perks
 
 
 
 
 In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
 
 
 
 
 Remote-first culture
 
 
 
 
 401(k) savings plan through Fidelity
 
 
 
 
 Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
 
 
 
 
 Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
 
 
 
 
 12 weeks of 100% Paid Parental leave
 
 
 
 
 Family Building &amp; Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
 
 
 
 
 Work-From-Home reimbursement to support team collaboration home office work
 
 
 
 
 Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
 
 
 
 
 About Included Health
 
 
 
 Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We&rsquo;re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community &mdash; no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It&rsquo;s all included. Learn more at
 
 includedhealth.com.
 
 
 
 Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
 
 
 Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions&mdash;final decisions are made exclusively by our recruiting and hiring teams.
 
 
</div>

Oncology Nurse Care Manager, Adult

MedStar Health

<div>About this Job:

Unit Description
MedStar Health's Wound Healing Institute at MedStar Georgetown University Hospital offers the most advanced wound care for complex or chronic sores, ulcers, and infections. Our comprehensive services range from diabetes education and wound prevention to sophisticated reconstructive surgeries that prevent limb loss. We also have experts in hyperbaric medicine, and we're the only hyperbaric oxygen therapy program accredited by the Undersea and Hyperbaric Medical Society in Washington, D.C. 
General Summary of Position 
Facilitates the operational management and administration of those activities which promote the delivery of safe efficient and therapeutically effective care to an ambulatory population. Provides direct and indirect patient care utilizing the nursing process to assist with patient care for the program under the supervision of the attending physicians. Provides patient and family education facilitates QA/QI activities in-service for nursing and non-nursing personnel and assists with research protocols as indicated. These functions are performed in accordance with all applicable laws and regulations and MGUH's philosophy policies procedures and standards. 
Schedule 
Monday-Friday, 4 days per week, 7 am - 5 pm 
Primary Duties and Responsibilities 
<ul><li>
Coordinates and evaluates day to day patient care related operations of the department coordinating and facilitating a variety of health care specialists within the department.</li><li>
Provides clinical expertise to staff medical and nursing students and patients. Provides education to nursing personnel and to GUH and local communities by offering in-service training.</li><li>
Provides patient care in a safe efficient and effective manner under the supervision of the attending physician and Nurse Manager. May participate in daily rounds. Reviews discharge orders and provide patients and families with education and instructions for post op care. Documents individualized nursing care for inpatients. Provides case management with approved discharge planning for individuals.</li><li>
Collaborates in the development of principles of patient care while maintaining communication with appropriate allied services and agencies. Promptly requests consults from other services when indicated. Makes referrals to appropriate agencies and/or support systems to facilitate patient well-being. Works with nursing administration and/or nursing service to facilitate and improve patient care. Serves as liaison for the Department program by attending assigned meetings as a representative of the department.</li><li>
Assists physicians with patient's history. Documents individualized nursing care for outpatients. Provides educational materials and instruction for patients and families regarding the diagnosis treatment options and side effects and prognosis.</li><li>
Provides patient care via telephone for patients under supervision of attending physicians. Triages calls and coordinates with medical staff and/or other resource to ensure appropriate care. Returns phone calls the day they are received. Refills prescriptions under attending physician's supervision. Documents phone calls and notifies attending physician of pertinent information.</li><li>
Identifies QA/AI indicators for service and participates in data collection and analysis related to indicators. Consults with appropriate medical staff to identify and reinforce issues related to modification in practice and standards of care.</li><li>
Develops teaching aids and prepares individualized patient care plans.</li><li>
Assists physicians with various research protocols by identifying candidates for research studies and assisting research coordinators.</li><li>
Coordinates hospital staff to facilitate inpatient and outpatient care and compliance with patient/family-centered care standards.</li><li>
Follows up with patients who have recently undergone surgery sees patients daily post-operatively under the supervision of attending physicians to ensure appropriate follow-up educational materials discharge plans etc.</li></ul> 
Qualifications<ul><li>
Bachelor's degree Nursing required, Master's degree Nursing preferred</li><li>
3-4 years patient care experience involving supervising nursing staff and designing implementing and monitoring policies and procedures</li><li>
RN - Registered Nurse - State Licensure and/or Compact State Licensure in District of Columbia required</li><li>
CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required</li></ul> 

This position has a hiring range of : USD $89,065.00 - USD $162,801.00 /Yr.</div>

Clinical Nurse Coordinator (RN) Wound Healing Institute

Dark Horse Tech

<div>Location: Onsite/ Washington DC
In this role, you will be responsible for ensuring mission systems remain secure, resilient, and fully operational. Combining hands-on technical expertise with a customer-first mindset, providing rapid issue resolution, proactive system monitoring, and cloud infrastructure support that keeps government teams productive and focused on mission success.
Duties, Tasks &amp; Responsibilities
Ensure organization staff are provided with reliable issued workstations, peripheral equipment, necessary infrastructure, desk-side support, system maintenance, software development and support, and Local Area Network (LAN) management services that fully meet mission requirements.
Provide comprehensive support services for the following technologies:
Laptops and desktops running Windows or macOS
Microsoft Office suite
Google Workspace (formerly G Suite)
Adobe Acrobat
Networked printers, copiers, scanners, and individual desk-side printers
Avaya Voicemail System
Organization-specific systems, including but not limited to: Knowledge Store, Arbitration Workstation, Beyond Trust, Physical Access Control System (PACS) &ndash; CCure, KnowBe4, Own Backup, Verizon Wireless, Ivanti Neurons/MobileIron and Mediation Case Management System
GitHub
Cellphones (Apple (iOS) and Samsung (Android))
Tools &ndash;Burp suite, Certificates, CrowdStrike-, JAWS, Logs Explorer, Qualys, Uptime, WinZip, Yubikey, Lookout for Mobile Threat Defense
Asset Management
Support tablets and mobile phones for designated users.
Provide basic configuration and access assistance, including help with setting up email accounts (user IDs and passwords), calendars, access credentials, and data encryption.
Provide application support and standard configuration management for operating environments. This includes creating operating system images and ensuring compliance with established configuration baselines, such as the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs).
Configuration management support encompassing maintaining and documenting a Standard Operating Environment (SOE) for organization-supplied devices, performing software patching and upgrades, and delivering real-time online support for remote users.
Support LogMeIn for remote user management.
Provide configuration and support for LAN firewall, network devices (such as printers and scanners), and routers that provide wireless internet connectivity.
Maintain a detailed log of all service requests and their resolutions.
Provide weekly reporting summarizing help desk support activities 
 
Required Experience, Skills, &amp; Technologies
<ul><li>A degree in Computer Science, Information Systems, Software Engineering or other related analytical, scientific or technical discipline. A BS/BA is highly preferred.
</li></ul><ul><li>Salesforce and Google IT Support Professional Certification highly preferred.
</li></ul><ul><li>Must have five (5) years of continuous experience in performing Cloud service support role and duties.</li></ul>
<ul><li>Ability to work independently and also collaborate with application developers, engineers and others.
</li></ul><ul><li>Must be motivated and results oriented.
</li></ul><ul><li>Must possess effective written and oral communication skills.</li></ul>
 Onsite/ Washington DC
Background Check/Public Trust
Duties, Tasks &amp; Responsibilities
Ensure organization staff are provided with reliable issued workstations, peripheral equipment, necessary infrastructure, desk-side support, system maintenance, software development and support, and Local Area Network (LAN) management services that fully meet mission requirements.
Provide comprehensive support services for the following technologies:
Laptops and desktops running Windows or macOS
Microsoft Office suite
Google Workspace (formerly G Suite)
Adobe Acrobat
Networked printers, copiers, scanners, and individual desk-side printers
Avaya Voicemail System
Organization-specific systems, including but not limited to: Knowledge Store, Arbitration Workstation, Beyond Trust, Physical Access Control System (PACS) &ndash; CCure, KnowBe4, Own Backup, Verizon Wireless, Ivanti Neurons/MobileIron and Mediation Case Management System
GitHub
Cellphones (Apple (iOS) and Samsung (Android))
Tools &ndash;Burp suite, Certificates, CrowdStrike-, JAWS, Logs Explorer, Qualys, Uptime, WinZip, Yubikey, Lookout for Mobile Threat Defense
Asset Management
Support tablets and mobile phones for designated users.
Provide basic configuration and access assistance, including help with setting up email accounts (user IDs and passwords), calendars, access credentials, and data encryption.
Provide application support and standard configuration management for operating environments. This includes creating operating system images and ensuring compliance with established configuration baselines, such as the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs).
Configuration management support encompassing maintaining and documenting a Standard Operating Environment (SOE) for organization-supplied devices, performing software patching and upgrades, and delivering real-time online support for remote users.
Support LogMeIn for remote user management.
Provide configuration and support for LAN firewall, network devices (such as printers and scanners), and routers that provide wireless internet connectivity.
Maintain a detailed log of all service requests and their resolutions.
Provide weekly reporting summarizing help desk support activities 
 
Required Experience, Skills, &amp; Technologies
<ul><li>A degree in Computer Science, Information Systems, Software Engineering or other related analytical, scientific or technical discipline. A BS/BA is highly preferred.
</li></ul><ul><li>Salesforce and Google IT Support Professional Certification highly preferred.
</li></ul><ul><li>Must have five (5) years of continuous experience in performing Cloud service support role and duties.</li></ul>
<ul><li>Ability to work independently and also collaborate with application developers, engineers and others.
</li></ul><ul><li>Must be motivated and results oriented.
</li></ul><ul><li>Must possess effective written and oral communication skills.</li></ul></div>

Cloud Engineer II - Contract/Fractional

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