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channels operations specialist

Foodics

<div><p><b>Who Are We❓</b></p><p>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b><br>
The Channels Operations Specialist is responsible for the technical enablement and operational success of Foodics' channel partners. This role bridges the gap between deal signing and revenue generation. The specialist will lead product demonstrations during the negotiation phase and own the entire post-signature lifecycle, including onboarding, training, system provisioning, and day-to-day operational support. Additionally, you will assist in researching market opportunities to expand the partner network.</p><p></p><p><b>
What Will You Do❓</b></p><ul><li><b>
Pre-Sales Technical Support:</b> Conduct in-depth product demonstrations for potential channel partners, showcasing the full capabilities of the Foodics POS ecosystem. Address technical queries raised by potential partners to support the Channel Manager during negotiations.<br>
</li><li><b>
Partner Onboarding &amp; Enablement: </b>Lead the &quot;Go-Live&quot; process for new partners, ensuring a seamless transition from contract signature to active selling. Design and deliver comprehensive training sessions on Foodics products and solutions to ensure partner teams are fully certified and capable. Continuously update partners on new product features, releases, and best practices.<br>
</li><li><b>
Operational Management: </b>Manage the partner administrative infrastructure, specifically the creation and maintenance of Salesforce licenses and accounts. Serve as the primary point of contact for the partner&rsquo;s daily operational needs, troubleshooting issues, and ensuring business continuity. Monitor partner activity to ensure they have the necessary tools and access to succeed<br>
<br>
<b>What Are We Looking For❓</b></li><li>
Industry Knowledge: Deep understanding of the POS (Point of Sale) and F&amp;B technology landscape is mandatory.</li><li>
Experience: 2+ years of experience in Partner Operations, Sales Enablement, or a similar technical support role within SaaS/Fintech</li><li>
Language: Perfect command of English (written and verbal) is strictly required for this role. Technical Skills: Proficiency in Salesforce and general CRM tools</li><li>
Soft Skills: Strong project management abilities and excellent presentation skills</li></ul><p></p><p><b>
What We Offer You❗</b></p><p>
We believe you will love working at Foodics!</p><ul><li><ul><li><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></li></ul></div>

Asteri Beauty (B Corp™)

<div>
 <p>
  <strong>
   Our Story
  </strong>
 </p>
 <p>
  Asteri Beauty exists to empower us to shine our light in the world. Inspired by where we come from, excited for where we will go together. Beauty trends come and go, but Arabia is arguably where it all began. The art of makeup has deep roots in the Middle East, and it&rsquo;s time to share what we&rsquo;ve learned.
 </p>
 <p>
  <strong>
   Born in Arabia. Raised to Take on the World.
  </strong>
 </p>
 <p>
  Even in the face of the world&rsquo;s most extreme weather, the women of Arabia have high expectations of their makeup. Asteri&rsquo;s smart formulas rise to the challenge through problem-solving, skin-loving solutions that last throughout the day.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  Marketing &amp; Event Specialist will support the development and execution of communication strategies that strengthen Asteri Beauty&rsquo;s brand presence in the market. This role involves handling marketing activities inc.: coordinating PR campaigns, events execution and management while ensuring consistent brand messaging across all internal and external platforms.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Events
  </strong>
 </p>
 <ul>
  <li>
   Event Planning &amp; Coordination: Plan, coordinate, and execute events
  </li>
  <li>
   Vendor &amp; Venue Management: Work closely with vendors, suppliers,agencies and venues to ensure smooth event logistics.
  </li>
  <li>
   Budget Management: Develop and coordinate event budgets. Ensure events are executed within financial constraints while still meeting quality expectations.
  </li>
  <li>
   Logistics &amp; Operations: Manage event timelines, coordinate transportation, catering, audiovisual, signage, security, and other logistics.
  </li>
  <li>
   On-site Supervision: Be present on-site during events to oversee setup, operations, and ensure everything runs according to plan, which requires travels in Saudi and GCC region.
  </li>
  <li>
   Marketing &amp; Promotion: Collaborate with the marketing team to promote events via social media, email campaigns, and other channels.
  </li>
  <li>
   Post-event Evaluation: Evaluate event success and suggest areas for improvement for future events.
  </li>
 </ul>
 <p>
  <strong>
   Public Relations
  </strong>
 </p>
 <ul>
  <li>
   Assist in planning and executing PR campaigns to increase brand awareness and media visibility.
  </li>
  <li>
   Draft, edit, and distribute press releases, media kits, and brand statements.
  </li>
  <li>
   Build and maintain relationships with beauty editors, journalists, bloggers, and key media outlets.
  </li>
  <li>
   Track and analyze media coverage, preparing regular PR reports.
  </li>
 </ul>
 <p>
  <strong>
   Communications &amp; Branding
  </strong>
 </p>
 <ul>
  <li>
   Ensure consistent brand messaging across all communication channels.
  </li>
  <li>
   Support in creating content for press releases, newsletters, speeches, and corporate announcements.
  </li>
  <li>
   Coordinate internal communication activities to keep employees engaged and aligned with brand values.
  </li>
  <li>
   Monitor industry trends, competitors, and media activity to identify opportunities.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in public relations, Communications, Marketing, or related field.
  </li>
  <li>
   At least 2 year of experience in PR, communications, or marketing (preferably in beauty, fashion, or lifestyle industries).
  </li>
  <li>
   Excellent organizational skills with the ability to manage multiple projects.
  </li>
  <li>
   Ability to work in a fast-paced environment and collaborate with cross-functional teams.
  </li>
 </ul>
</div>


Marketing Event Coordinator

Fast Fit

<div><p><b>Company Overview</b></p><p><br>
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates <b>11 fitness clubs</b> across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees.</p><p></p><p><b><br>
Position Summary</b></p><p><br>
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.</p><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Key Responsibilities</b></p><p><b><br>
Sales &amp; Customer Engagement</b></p><p><br>
Handle customer inquiries through phone calls, emails, and digital channels in <b>Arabic and English</b>.</p><p><br>
Convert leads and inquiries into confirmed memberships or sales opportunities.</p><p><br>
Achieve individual and team sales targets while maintaining service quality.</p><p><br>
Follow up with potential clients and manage leads effectively.</p><p><b><br>
Communication &amp; Relationship Management</b></p><p><br>
Provide clear, accurate information about services and offers.</p><p><br>
Demonstrate persuasive communication and active listening skills.</p><p><br>
Build trust-based relationships with customers.</p><p><br>
Maintain a professional and polite communication style at all times.</p><p><b><br>
Operations &amp; Performance</b></p><p><br>
Accurately document customer interactions and sales activities.</p><p><br>
Manage multiple tasks efficiently in a fast-paced environment.</p><p><br>
Collaborate with team members to support sales campaigns and initiatives.</p><p><br>
Contribute positively to the overall team culture and work environment.</p><p></p><p><b><br>
Qualifications &amp; Requirements</b></p><p><b><br>
Experience &amp; Education</b></p><p><br>
Minimum <b>1 year of experience</b> in sales, call center, or customer service (preferred).</p><p><br>
Bachelor&rsquo;s Degree <b>is preferred</b>, but not mandatory.</p><p><br>
Candidates with strong sales aptitude and customer-handling experience will be considered.</p><p><b><br>
Skills &amp; Competencies</b></p><p><br>
Strong verbal and written communication skills.</p><p><br>
Fluency in <b>Arabic and English</b>.</p><p><br>
Persuasive selling and negotiation skills.</p><p><br>
Strong phone etiquette and active listening ability.</p><p><br>
Ability to multitask, prioritize, and manage time effectively.</p><p><br>
Comfortable working in a target-driven and fast-paced environment.</p><p><br>
Professional appearance and polished demeanor.</p><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><div><p><b>
Work Schedule</b></p><p><br>
5 working days per week</p><p><br>
Call center&ndash;based role</p><p></p><p><b><br>
Benefits &amp; Growth Opportunities</b></p><p><br>
Competitive salary package</p><p><br>
High commission structure</p><p><br>
Performance-based incentives</p><p><br>
Comprehensive health insurance coverage</p><p><br>
Specialized internal training programs</p><p><br>
Career growth and promotion opportunities</p><p><br>
Opportunities for regional and global exposure</p><p><br>
30 days of paid annual leave</p></div></div>

Sales Specialist (Call Center)

King Abdullah University of Science and Technology

<div></div><div><p><b>Date: </b>Feb 19, 2026
</p><p><b>Location:</b> Saudi Arabia
</p><p><b>Company: </b>King Abdullah University of Science &amp; Technology<br>
</p><p></p><div><div><div><div><div><p><b>Job Purpose</b></p></div></div><p></p><div><div><br>
<div>
The Student Marketing &amp; Recruitment Specialist plays a pivotal role in supporting the successful delivery of KAUST&rsquo;s student recruitment strategy. Working as part of a high-performing small team, the Specialist is responsible for co-creating, delivering and evaluating digital and in-person student marketing and recruitment campaigns and events, and using their experience to continually improve processes and outcomes. This role places a strong emphasis on data analysis to develop campaigns that align with institutional goals and enhance student recruitment success, so familiarity with CRM and data evaluation tools is an advantage.</div></div></div><br>
<div></div>
</div>
</div><div></div><div><div><div><div><p><b>Major Accountabilities</b></p></div></div><div></div><div><div><br>
<ul>
<li><b>Plan, create, and execute student marketing and recruitment campaigns</b> across digital and in‑person channels to support KAUST&rsquo;s student recruitment strategy.</li>
<li><b>Organise, deliver, and coordinate digital and in-person student recruitment events domestically and internationally</b>, including fairs, webinars, campus visits, and other outreach activities.</li>
<li><b>Analyse student recruitment and marketing performance data</b> to inform decision‑making, improve targeting, and optimise campaign effectiveness.</li>
<li><b>Utilise CRM and data‑tracking tools</b> to manage leads, monitor engagement, and enhance the applicant conversion journey.</li>
<li><b>Work closely with the Head of Student Recruitment</b> to support strategic initiatives, align on priorities, and ensure the achievement of team and institutional KPIs.</li>
<li><b>Develop compelling marketing content and materials</b> (digital assets, presentations, email campaigns, social content, etc.) aligned with KAUST&rsquo;s brand and recruitment goals.</li>
<li><b>Evaluate and report on the impact of campaigns and events</b>, providing insights and recommendations for continuous improvement.</li>
<li><b>Support process enhancement initiatives</b> by identifying workflow gaps, proposing solutions, and contributing to improved efficiency and outcomes in recruitment activities.</li></ul></div></div><div></div><div><br>
<div>
<p><b>Competencies</b></p></div></div><p></p><div><div><br>
<ul>
<li>Uses data analysis and CRM tools to manage leads, measure performance, and support evidence-based decision making.</li>
<li>Understands international higher education systems, student mobility trends, and recruitment structures; can adapt strategies for different regions and audiences.</li>
<li>Develops and implements clear, data-informed recruitment and marketing strategies with defined priorities, timelines, and KPIs.</li>
<li>Communicates persuasively and clearly across written, verbal, and public formats; presents complex information in a structured and engaging way.</li>
<li>Plans ahead, can manage multiple initiatives simultaneously, and delivers consistently under pressure with strong attention to detail.</li>
<li>Applies creativity to improve engagement, experiment with tactics, and enhance the effectiveness of campaigns and events.</li>
<li>Oversees the full lifecycle of projects and programs, coordinating resources and ensuring timely, high-quality delivery.</li>
<li>Provides responsive, student-focused service and continuously enhances the recruitment and engagement experience.</li>
<li>Works effectively both independently and as part of a team; aligns with leadership direction and contributes to shared goals.</li>
<li>Plans and manages national and international recruitment events, representing KAUST professionally and effectively.</li>
<li>Develops and executes targeted digital, email, and social media campaigns that support recruitment and conversion objectives.</li>
<li>Demonstrates strong capability with Microsoft Office.</li>
<li>Works closely with leadership to meet team and organisational KPIs, reporting progress and adapting actions as needed.</li>
<li>Produces accurate, engaging, and on-brand marketing content tailored to diverse audiences and communication channels.</li>
<li>Engages effectively with culturally diverse audiences; communicates fluently in English.</li></ul></div><br>
</div><br>
<div><div><p><b>Qualifications</b></p></div></div><div></div><div><div><br>
<ul>
<li>Minimum of a B.S. degree; Masters level degree desirable.</li>
<li>Proficiency in English language comprehension, written and spoken; professional fluency in additional languages desirable.</li></ul></div></div><p></p><div><br>
<div>
<div><b>Experience</b></div></div></div><div></div><div><div><br>
<ul>
<li>Minimum 5 years&rsquo; marketing and CRM experience with at least 3 years in a higher-education environment.</li>
<li>Self-driven to learn new skills and acquire the essential knowledge to support university operations.</li>
<li>Ability to travel throughout the year overseas when needed.</li>
<li>Ability to work evenings and weekends when a need arises, especially during events.</li>
<li>Adaptability to evolving priorities and challenges.</li>
<li>Additional languages an asset.</li></ul></div></div></div></div></div></div><p></p>

Student Marketing & Recruitment Specialist

لبيه | Labayh

<div>
 <strong>
  Job Description: B2B Consultant Relations Specialist
  <br/>
  <br/>
 </strong>
 <strong>
  Job Type:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Managing the end-to-end journey of attracting, onboarding, and developing specialists in the corporate sector (life coaches, professionals, sports trainers, nutrition specialists, and financial experts), ensuring the highest level of effectiveness and performance. Overseeing the corporate client experience through continuous follow-up, handling inquiries and tickets, and resolving issues in a way that ensures client satisfaction and sustainable partnerships. Scope of work: Corporate-sector specialists and non-Arab specialists, B2B corporate clients, operations teams, technology teams, and customer service teams.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Specialist Acquisition and Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sourcing and recruiting specialists.
  </li>
  <li>
   Coordinating with prospective specialists and managing the full onboarding process.
  </li>
  <li>
   Orienting specialists on the Labayh platform, company policies, and service delivery framework for corporate clients.
  </li>
  <li>
   Establishing and maintaining long-term professional relationships with specialists.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing the Specialists&rsquo; Professional Journey
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring specialists&rsquo; adherence to service quality standards and professional guidelines.
  </li>
  <li>
   Monitoring performance metrics (number of sessions, client satisfaction levels, punctuality, and commitment).
  </li>
  <li>
   Resolving operational and technical challenges faced by specialists.
  </li>
  <li>
   Recommending and implementing incentive programs to enhance engagement and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance and Quality Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyzing post-session client evaluations and feedback.
  </li>
  <li>
   Identifying high-performing specialists and increasing their visibility and engagement.
  </li>
  <li>
   Addressing and resolving feedback, concerns, or complaints related to specialists and clients.
  </li>
  <li>
   Preparing performance reports and proposing data-driven improvements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Corporate Client Experience Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serving as the primary point of contact for corporate clients.
  </li>
  <li>
   Managing and responding to inquiries in a timely and professional manner.
  </li>
  <li>
   Handling support tickets and coordinating with internal teams to ensure resolution.
  </li>
  <li>
   Monitoring client satisfaction and escalating or communicating feedback as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticketing and Complaint Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tracking, resolving, categorizing, and documenting tickets and complaints.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPI Development, Reporting, and Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establishing performance indicators, preparing analytical reports, and providing actionable insights.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience:
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Psychology, Human Resources, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in customer service, including at least two years in a leadership role.
  </li>
  <li>
   Experience in team management and supporting customers through digital channels
  </li>
  <li>
   Excellent command of English.
  </li>
  <li>
   Technical Skills:
  </li>
  <li>
   Strong analytical skills with the ability to make sound decisions.
  </li>
  <li>
   Excellent communication and empathy skills suitable for the mental health sector.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and benefits package.
  </li>
  <li>
   Opportunity to work with cutting-edge technologies.
  </li>
  <li>
   A collaborative and innovative work environment.
  </li>
  <li>
   Professional development and growth opportunities.
  </li>
 </ul>
</div>


B2B Consultant Relations Specialist

Qiddiya Investment Company

<div><p>Join Qiddiya Investment Company as a Senior Specialist in Complaint Management, Execute full complaint-handling workflows, ensuring timely logging, categorization, follow-up, and resolution closure in alignment with service standards. Deliver structured tracking, documentation accuracy, coordination with concerned parties, and insights extraction to support root-cause elimination, protect guest experience, and reinforce operational reliability across all Guest Services Center channels.</p>
Responsibilities<ul><li><b>
Complaint Logging, Categorization &amp; Documentation</b></li><li><ul><li>Execute structured complaint logging to capture accurate details, categories, and context ensuring full traceability and audit readiness.</li><li>Maintain complaint records, attachments, and timestamps to uphold data quality and support resolution accountability.</li><li>Validate complaint completeness against intake rules to avoid processing delays and misclassification.</li><li>Track recurring classification patterns to flag systemic or cross-functional experience failures.</li></ul></li><li><b>
Resolution Follow-up, Tracking &amp; Closure</b></li><li><ul><li>Implement follow-up cycles with concerned parties to maintain momentum on resolution actions and protect guest satisfaction.</li><li>Track resolution progress through defined SLAs to detect delays impacting service credibility.</li><li>Validate closure evidence, notes, and corrective actions before confirming final complaint completion.</li><li>Maintain closure logs and reporting inputs to strengthen transparency and recurrence-prevention reviews.</li></ul></li><li><b>
Cross-Functional Case Coordination</b></li><li><ul><li>Coordinate case escalation to specialized teams (e.g., Digital, Operations, Venue Leadership, QA) when issues exceed standard handling.</li><li>Track dependency delays to surface root causes and ensure resolution pathways remain active.</li><li>Deliver feedback to knowledge management teams on common inquiry gaps requiring content updates.</li><li>Validate service-recovery gestures and communications for appropriateness and alignment with guest-care standards.</li></ul></li><li><b>
Insights, Reporting &amp; Root-Cause Support</b></li><li><ul><li>Track complaint trends, themes, and repeated failure points to highlight improvement opportunities for leadership.</li><li>Produce case-analysis inputs that support root-cause identification and corrective-action planning.</li><li>Validate analytical summaries used for dashboards to ensure accuracy, integrity, and alignment with defined indicators.</li><li>Execute reporting cycles that reinforce transparency, performance monitoring, and improvement-tracking cadence.</li></ul></li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Customer Service Management, or a related field.</li><li><b>
Certifications:
</b></li><li><ul><li>Six Sigma basic belt, CX certifications, or equivalent preferred.</li></ul></li><li><b>
Years of Relevant Experience:
</b></li><li><ul><li>3+ years, preferably with majority in analytical and documentation skills.</li></ul></li><li><b>
Nature of Experience:
</b></li><li><ul><li>Experience in customer-care operations, complaint handling, service recovery, or contact-center quality functions preferred.</li></ul></li><li>
Experience working in a related area in a leading professional‑services firm, or customer service operations/contact center operations preferred</li></ul><br>
<b>
Benefits</b><p><br>
Comprehensive benefits package</p></div>

Senior Specialist - Complaint Management

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