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customer operations project manager

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. 
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
 
Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist! 
Overall Role Purpose
 The Customer Operations Project Manager is responsible for managing and delivering customer-focused logistics projects, ensuring operational excellence, and driving customer satisfaction. This role serves as the key link between customers and internal teams, translating requirements into actionable solutions while maintaining compliance and efficiency<h2 class="jobSectionHeader">
Role &amp; Responsibilities</h2><ul><li> Lead and manage customer-focused logistics projects from initiation to completion.</li><li> Ensure projects are delivered on time, within scope, and budget.</li><li> Act as the primary liaison between customers and internal teams for operational projects.</li><li> Analyze customer requirements and translate them into operational solutions.</li><li> Identify gaps in current processes and implement efficiency improvements.</li><li> Drive continuous improvement initiatives aligned with DHL standards.</li><li> Ensure adherence to DHL operational standards, health &amp; safety, and regulatory compliance.</li><li> Monitor KPIs and report project performance to stakeholders.</li><li> Coordinate with cross-functional teams (transportation, warehousing, IT, finance).</li><li> Maintain strong relationships with customers to ensure satisfaction and retention.</li><li> Support the Commercial Group in the acquisition of new business opportunities from new or existing businesses
</li><li> Oversee the successful implementation of these services within the DHL network by establishing, maintaining and monitoring service procedures and ensuring that the DHL network both understands and achieves pre-set performance targets.
</li><li> Ensure the timely distribution of service level reports to specific Customers and appropriate country management.
</li><li> Develop and maintain the operational protocols and procedures for core supportive services.
</li><li> To ensure that proactive customer support is provided in a professional, timely and complete manner to Sales and that they are made aware of issues that may impact upon their customers.
</li><li> To participate in customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.</li><li> Participate in the development of business plans for strategic customers from an operations capability perspective.</li><li> Implement customer solutions based on agreed service requirements.</li><li> Support customers implant requests based on cost and revenue analysis</li><li> Design solution with other BUs involvement under GT20 platform</li><li> Utilize the resources and capabilities of all departments within the logistics department like Mailroom, Strategic Parts Center and Control Tower</li></ul>
Your Tasks:
Competencies
<h2 class="jobSectionHeader">Behavioral Competencies</h2><ul><li> Customer Orientation: Demonstrates commitment to understanding and meeting customer needs.</li><li> Result Orientation: Focuses on achieving objectives and delivering high-quality outcomes.</li><li> Collaboration &amp; Teamwork: Works effectively with cross-functional teams and builds strong relationships.</li><li> Adaptability: Responds positively to change and manages ambiguity effectively.</li><li> Communication: Clearly conveys information and ideas to stakeholders at all levels.</li></ul><h2 class="jobSectionHeader">
Leadership Competencies</h2><ul><li> Strategic Thinking: Aligns projects with organizational goals and long-term customer value.</li><li> Influencing &amp; Negotiation: Persuades stakeholders and gains buy-in for project initiatives.</li><li> Decision Making: Makes informed decisions under pressure and manages risks proactively.</li><li> Innovation &amp; Continuous Improvement: Encourages creative solutions and drives process enhancements.</li></ul><h2 class="jobSectionHeader">
Education:</h2><ul><li> Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or related field.</li></ul><h2 class="jobSectionHeader">
Experience:</h2><ul><li> Minimum 5 years in logistics or supply chain operations, with at least 2 years in project management.</li><li> Experience in customer operations and process improvement initiatives.</li></ul><h2 class="jobSectionHeader">
Technical Knowledge:</h2><ul><li> Strong understanding of logistics operations, warehousing, and transportation.</li><li> Proficiency in MS Office Suite and project management tools (e.g., MS Project, SAP, or similar ERP systems).</li></ul>
Your Profile:<ul><li> Strong planning, scheduling, and risk management capabilities.</li><li> Ability to analyze data and develop actionable insights.</li><li> Excellent verbal and written communication skills for customer and internal engagement.</li><li> Ability to lead cross-functional teams and influence stakeholders.</li><li> Familiarity with logistics systems, ERP platforms, and reporting tools.</li><li> Excellent knowledge of DHL Express operations in addition to logistics and supply chain management principles</li><li> Highly developed analytical skills and logical thinking; data manipulation skills are essential to this role</li><li> A very good degree of computer literacy with Microsoft tools (Access, Excel, MS Project, PowerPoint and Word).</li><li> Ability to work independently while following team</li><li> Excellent interpersonal and communication skills. A good listener and effective in communicating ideas.</li><li> Capable of facilitating supply chain mapping exercises with customers
</li><li> Good written and spoken English is essential</li><li> Able to demonstrate successfully implemented solutions</li><li> Commercial awareness and understanding of key costs and cost drivers within the supply chain</li></ul>
Our Offer:<ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit program.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! 
We look forward to receiving your application!</div>

Customer Operations Project Manager

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
 
 
 Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
 
 
 
 Overall Role Purpose
 
 
 
 The Customer Operations Project Manager is responsible for managing and delivering customer-focused logistics projects, ensuring operational excellence, and driving customer satisfaction. This role serves as the key link between customers and internal teams, translating requirements into actionable solutions while maintaining compliance and efficiency
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage customer-focused logistics projects from initiation to completion.
 </li>
 <li>
 Ensure projects are delivered on time, within scope, and budget.
 </li>
 <li>
 Act as the primary liaison between customers and internal teams for operational projects.
 </li>
 <li>
 Analyze customer requirements and translate them into operational solutions.
 </li>
 <li>
 Identify gaps in current processes and implement efficiency improvements.
 </li>
 <li>
 Drive continuous improvement initiatives aligned with DHL standards.
 </li>
 <li>
 Ensure adherence to DHL operational standards, health &amp; safety, and regulatory compliance.
 </li>
 <li>
 Monitor KPIs and report project performance to stakeholders.
 </li>
 <li>
 Coordinate with cross-functional teams (transportation, warehousing, IT, finance).
 </li>
 <li>
 Maintain strong relationships with customers to ensure satisfaction and retention.
 </li>
 <li>
 Support the Commercial Group in the acquisition of new business opportunities from new or existing businesses
 </li>
 <li>
 Oversee the successful implementation of these services within the DHL network by establishing, maintaining and monitoring service procedures and ensuring that the DHL network both understands and achieves pre-set performance targets.
 </li>
 <li>
 Ensure the timely distribution of service level reports to specific Customers and appropriate country management.
 </li>
 <li>
 Develop and maintain the operational protocols and procedures for core supportive services.
 </li>
 <li>
 To ensure that proactive customer support is provided in a professional, timely and complete manner to Sales and that they are made aware of issues that may impact upon their customers.
 </li>
 <li>
 To participate in customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.
 </li>
 <li>
 Participate in the development of business plans for strategic customers from an operations capability perspective.
 </li>
 <li>
 Implement customer solutions based on agreed service requirements.
 </li>
 <li>
 Support customers implant requests based on cost and revenue analysis
 </li>
 <li>
 Design solution with other BUs involvement under GT20 platform
 </li>
 <li>
 Utilize the resources and capabilities of all departments within the logistics department like Mailroom, Strategic Parts Center and Control Tower
 
 
 
 </li>
 </ul>
 
 Your Tasks:
 
 
 
 
 Competencies
 
 
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Customer Orientation: Demonstrates commitment to understanding and meeting customer needs.
 </li>
 <li>
 Result Orientation: Focuses on achieving objectives and delivering high-quality outcomes.
 </li>
 <li>
 Collaboration &amp; Teamwork: Works effectively with cross-functional teams and builds strong relationships.
 </li>
 <li>
 Adaptability: Responds positively to change and manages ambiguity effectively.
 </li>
 <li>
 Communication: Clearly conveys information and ideas to stakeholders at all levels.
 
 
 
 </li>
 </ul>
 Leadership Competencies
 
 
 
 <ul>
 <li>
 Strategic Thinking: Aligns projects with organizational goals and long-term customer value.
 </li>
 <li>
 Influencing &amp; Negotiation: Persuades stakeholders and gains buy-in for project initiatives.
 </li>
 <li>
 Decision Making: Makes informed decisions under pressure and manages risks proactively.
 </li>
 <li>
 Innovation &amp; Continuous Improvement: Encourages creative solutions and drives process enhancements.
 
 
 
 </li>
 </ul>
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or related field.
 
 
 
 </li>
 </ul>
 Experience:
 
 
 
 <ul>
 <li>
 Minimum 5 years in logistics or supply chain operations, with at least 2 years in project management.
 </li>
 <li>
 Experience in customer operations and process improvement initiatives.
 
 
 
 </li>
 </ul>
 Technical Knowledge:
 
 
 
 <ul>
 <li>
 Strong understanding of logistics operations, warehousing, and transportation.
 </li>
 <li>
 Proficiency in MS Office Suite and project management tools (e.g., MS Project, SAP, or similar ERP systems).
 
 
 
 </li>
 </ul>
 
 Your Profile:
 
 
 
 
 <ul>
 <li>
 Strong planning, scheduling, and risk management capabilities.
 </li>
 <li>
 Ability to analyze data and develop actionable insights.
 </li>
 <li>
 Excellent verbal and written communication skills for customer and internal engagement.
 </li>
 <li>
 Ability to lead cross-functional teams and influence stakeholders.
 </li>
 <li>
 Familiarity with logistics systems, ERP platforms, and reporting tools.
 </li>
 <li>
 Excellent knowledge of DHL Express operations in addition to logistics and supply chain management principles
 </li>
 <li>
 Highly developed analytical skills and logical thinking; data manipulation skills are essential to this role
 </li>
 <li>
 A very good degree of computer literacy with Microsoft tools (Access, Excel, MS Project, PowerPoint and Word).
 </li>
 <li>
 Ability to work independently while following team
 </li>
 <li>
 Excellent interpersonal and communication skills. A good listener and effective in communicating ideas.
 </li>
 <li>
 Capable of facilitating supply chain mapping exercises with customers
 </li>
 <li>
 Good written and spoken English is essential
 </li>
 <li>
 Able to demonstrate successfully implemented solutions
 </li>
 <li>
 Commercial awareness and understanding of key costs and cost drivers within the supply chain
 
 
 
 </li>
 </ul>
 
 Our Offer:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit program.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 We look forward to receiving your application!
 
</div>

Digital HR Consultancy

Job SummaryWe are looking for an experienced and results-driven Service Manager to lead and oversee our service operations in Jeddah. The ideal candidate will be responsible for managing service teams, ensuring high customer satisfaction, improving operational efficiency, and maintaining service quality standards.Key Responsibilities<ul><li>Manage day-to-day service operations and field service activities</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely completion of service requests and maintenance tasks</li><li>Monitor KPIs and prepare service performance reports</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Ensure compliance with company policies and safety standards</li><li>Coordinate with sales and technical teams for smooth project execution</li><li>Manage service budgets, inventory, and spare parts planning</li><li>Improve service processes to enhance customer satisfaction and profitability</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5+ years of experience in service management (preferably technical/industrial sector)</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Knowledge of service KPIs, reporting, and operational planning</li><li>Proficiency in MS Office and service management software</li><li>Valid KSA driving license (preferred)</li></ul>Preferred Skills<ul><li>Experience in managing after-sales service operations</li><li>Ability to work under pressure and meet deadlines</li><li>Strong customer service orientation</li><li>Fluency in English (Arabic is an advantage)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Your age?</li><li>Your current location?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>

After Sales Service Manager - Industrial Equipments

SKM Air Conditioning LLC

<div>
 
 
 We Are Hiring &ndash; Senior Consulting Sales Manager | Applied Sales (HVAC)
 
 
 
 
 
 
 
 Company:
 
 S.K.M Air Conditioning LLC
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 
 
 
 About the Role
 
 
 
 S.K.M Air Conditioning LLC is seeking an experienced
 
 Senior Sales Consulting Engineer - HVAC Applied Sales
 
 to strengthen our consulting sales operations in Riyadh. The role involves promoting SKM&rsquo;s applied HVAC product range among consultants, developers, and key decision-makers, ensuring product specification and approval during the design stage, and driving the consulting sales strategy in alignment with corporate objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Promote SKM Applied products to consultants, project developers, and end users.
 
 
 &bull; Conduct technical presentations and product training sessions for consultants and key stakeholders.
 
 
 &bull; Lead consulting sales initiatives and manage consultant relationships across the Riyadh region.
 
 
 &bull; Prepare and maintain a focus list of consultants and ensure consistent follow-up to secure project listings.
 
 
 &bull; Support consultants during the design phase to ensure SKM products are specified in project documents.
 
 
 &bull; Coordinate with Area Managers and Consulting Sales Manager on listing, approvals, and business development plans.
 
 
 &bull; Achieve listing and specification targets in assigned markets while ensuring alignment with overall sales strategy.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 &bull; Bachelor&rsquo;s degree in Mechanical or Electrical Engineering.
 
 
 &bull; Minimum 6 years of experience in the HVAC industry, preferably with leading international brands.
 
 
 &bull; Strong technical and application knowledge of applied HVAC systems and industry standards.
 
 
 &bull; Proven consulting sales experience and solid network with consultants in the Riyadh region.
 
 
 &bull; Excellent presentation, communication, and relationship management skills.
 
 
 &bull; Ability to lead, organize, and manage consulting sales activities with a focus on achieving results.
 
 
 
 
 
 
 Behavioral Competencies
 
 
 
 &bull; Customer oriented
 
 
 &bull; Strong teamwork and collaboration
 
 
 &bull; Result driven and goal focused
 
 
 &bull; Effective planning and time management
 
 
 &bull; Attention to detail and quality
 
 
 
 
 
 
 Apply now and be part of SKM&rsquo;s journey of Sales excellence!
 
 
 
 
</div>

Senior Sales Consulting Engineer - HVAC Applied Sales - Riyadh/KSA

GRADE

GRADE Refrigeration LLC is an Industrial Refrigeration contractor operating in the MENA region. The Project Manager will dedicate himself to the best of his ability to improve the profitability of the Company and its affiliates.Job Description : Project Manager▪Can read P &amp; ID Drawings.▪Has budget responsibility for his projects in the region.▪The Project Manager should actively manage the project to improve the result while maintaining the quality and time schedule.▪Manages the Projects in the company AXAPTA system, issues invoices and Variation orders in co-ordination with the relevant departments.▪Monitor turnover, profit, and budgeting for indirect costs within the project.▪Close follow up of the project activities during construction and takes the initiative and monitors process improvements in the project.▪Monitors the technical quality of the project.▪Approves purchase orders and expenses for projects under control.▪Manages the design of the project and the planning in coordination with the engineering department.▪Manages the execution of the project in co-ordination with the site supervisor and/or subcontractors.▪Maintains contacts with suppliers and subcontractors in consultation with the operations Department and purchasing.▪Produces high quality written project reports.▪Prepares project evaluation reports and costing and discusses this with the Senior Projects Manager and Operations Manager. Communicates any concerns in a clear, timely manner.▪Deviations from budget are explained in detail.▪Travel is part of the job.Your profile▪Bachelor Degree in Mechanical or Electrical Engineering.▪5+ years&rsquo; experience in refrigeration or similar field.▪Excellent communication skills (verbal &amp; written).▪Good management, commercial and communication skills.▪Excellent computer skills in MS office, ACAD and MS projects (preferable).▪Very good awareness of site safety regulations.▪Able to lead a team of supervisors and technicians to the best interest of the project.▪Familiarize self with the company&rsquo;s work instructions and procedures.▪Should be highly motivated person and initiator.▪Should be strong decision maker and problem solver with multi-task capability.▪Should be able to communicate professionally with clients, other contractors and suppliers.▪Gives instructions and directions to staff, both in the office and in the field.▪Consults colleague Engineers, project managers, and sales engineers.Send CVs to : Hnaveed@grasso-adearest.comJob Type: Full-timePay: ﷼18,000.00 - ﷼25,000.00 per month

Project Manager (Industrial Refrigeration)- Riyadh

UCC Holding

<div>
 
 The position is within the ELV Operations Department and will support the Operations Manager in daily operational activities.
 
 
 The primary responsibility is to assist in Testing &amp; Commissioning (T&amp;C) field operations, supporting engineers, technicians, and clients to ensure successful execution and timely project delivery in compliance with contractual and company standards.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Assist in executing Testing &amp; Commissioning activities for ELV systems (CCTV, Access Control, Fire Alarm, Structured Cabling, BMS, etc.).
 </li>
 <li>
 Support in preparing and reviewing testing and commissioning plans as per project requirements.
 </li>
 <li>
 Assist in ensuring all ELV systems meet contractual and technical specifications.
 </li>
 <li>
 Support the preparation of testing documentation and reports prior to submission.
 </li>
 <li>
 Coordinate with site teams to ensure smooth field operations.
 </li>
 <li>
 Assist in monitoring site activities and ensuring compliance with project schedules.
 </li>
 <li>
 Support cost tracking and daily reporting activities as directed by the Operations Manager.
 </li>
 <li>
 Prepare and submit project timesheets in line with company procedures.
 </li>
 <li>
 Support the implementation of HSE policies and safety programs.
 </li>
 <li>
 Participate in safety meetings and awareness activities.
 </li>
 <li>
 Assist in site inspections and ensure subcontractor compliance with safety standards.
 </li>
 </ul>
 
 
 
 
 Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical Engineering.
 </li>
 <li>
 Minimum
 
 2&ndash;4 years of experience
 
 in ELV Testing &amp; Commissioning.
 </li>
 <li>
 Experience in hotel and/or high-rise building projects is preferred.
 </li>
 <li>
 Basic knowledge of ELV systems and T&amp;C procedures.
 </li>
 <li>
 Understanding of project documentation and reporting.
 </li>
 <li>
 Familiarity with ERP systems (SAP preferred).
 </li>
 <li>
 Good communication and teamwork skills.
 </li>
 <li>
 Ability to work under supervision and within deadlines.
 </li>
 </ul>
 
 
</div>

ELV Engineer

Qiddiya Investment Company

<div>Qiddiya Investment Company is searching for an experienced Senior Manager - Operational Readiness to join our visionary team. In this key role, you will oversee the operational readiness for our groundbreaking projects, ensuring that each aspect is meticulously planned and executed to deliver unparalleled experiences in the entertainment and cultural sectors. Your leadership will be crucial in aligning operational capabilities with our ambitious project goals.
Key Responsibilities<ul>
<li>Develop and implement comprehensive operational readiness strategies that align with the company's vision and project objectives.</li>
<li>Collaborate with various teams including project management, engineering, and marketing to ensure that operational requirements are integrated into every phase of project development.</li>
<li>Conduct thorough evaluations of operational readiness, pinpointing areas for improvement and devising strategies to address potential challenges before project launch.</li>
<li>Design and lead training initiatives to prepare staff for seamless operational execution, ensuring alignment with established best practices.</li>
<li>Establish and track performance metrics tied to operational readiness, presenting reports and insights to senior leadership to inform decision-making.</li>
<li>Proactively identify risks associated with operational readiness and implement effective mitigation strategies to safeguard project success.</li>
<li>Advocate for a customer-centric approach in all operational processes to enhance guest satisfaction and experience.</li> 
</ul> 
 
Requirements<ul><li> 
Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related discipline; a Master's degree is highly valued.</li><li>At least 8 years of relevant experience in operational management or readiness, with a minimum of 3 years in a leadership position, preferably in the entertainment or large-scale project environment.</li><li>Proven track record of successfully developing and executing operational strategies that enhance service delivery and operational efficiency.</li><li>Strong leadership capabilities with experience in managing cross-departmental teams to achieve common goals.</li><li>Excellent analytical and problem-solving skills, focusing on producing data-driven results.</li><li>Exceptional communication and presentation skills, with the ability to engage effectively with diverse stakeholders.</li><li>Experience in designing and implementing effective training programs tailored for operational staff.</li><li>Highly organized with the ability to manage multiple projects and prioritize tasks effectively.</li><li>Knowledge of the cultural and regulatory context in Saudi Arabia is advantageous.</li></ul> 
Benefits 
Comprehensive benefits package</div>

Senior Manager - Operational Readiness

Explore 2496+ Customer operations project manager in Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

2496 customer operations project manager jobs In Saudi Arabia

Customer Operations Project Manager

Customer Operations Project Manager

After Sales Service Manager - Industrial Equipments

Senior Sales Consulting Engineer - HVAC Applied Sales - Riyadh/KSA

Project Manager (Industrial Refrigeration)- Riyadh

ELV Engineer

Senior Manager - Operational Readiness