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chat support representative

StudyWise

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 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
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 Guide clients on required documents, timelines, and consultation procedures.
 
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
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 Maintain smooth communication between clients and the immigration advisory team.
 
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
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 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
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 </ul>
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Chat Support Representative

Zam Studios

The Chat Support Agent is responsible for delivering exceptional customer service through live chat interactions. This role involves resolving customer inquiries, troubleshooting issues, and providing information about products or services in a prompt and professional manner. The ideal candidate will possess strong communication skills and the ability to handle multiple chat conversations simultaneously while maintaining a high level of customer satisfaction.Key Responsibilities:Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times.Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.Provide accurate and timely solutions or escalate issues to the appropriate department when necessary.Update customer information and track support tickets to ensure follow-up and resolution.Stay informed about product updates, new features, and industry trends.Offer guidance and advice to customers on how to use products or services effectively.Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.Work closely with other support team members to share knowledge and best practices.Collaborate with supervisors and managers to address systemic issues or trends identified through chat interactions.Ensure all customer interactions adhere to company standards for quality andContribute to the continuous improvement of chat support processes and procedures.Qualifications &amp; RequirementsExcellent interpersonal and written and oral communication skills.Minimum typing speed of 45 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.A bachelor&rsquo;s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.Must be a team player and multitasker.Comfortable working in different shifts (if required)Job Type: Full TimeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Chat support Representative

Senior Live Chat Support Representative<ul><li>Training sessions.</li><li>Retention bonus.It's an onsite job in Lahore. Please read the description before applying.</li></ul>We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.Responsibilities:<ul><li>Educating the customers regarding the services and products offered. - Identifying customer&rsquo;s needs and helping them understand the services and products on Chat.</li><li>Generating a Happy Customer experience to fetch positive feedback. - Keeping the customers up to date with products, new features, announcements, and any new functionalities.</li><li>Handling multiple customers live at a time to provide assistance related to the services and products.</li><li>Taking follow-up with customers to ensure their critical issues are resolved. - Maintaining records for new feature requests and chat support records.</li><li>Maintaining a pleasant working environment for your team.</li><li>Exceptional chat support skills to emphasize the customer query</li><li>Able to react to the situation positively.</li></ul>Requirements:<ul><li>Excellent interpersonal written and oral communication skills.</li><li>Minimum typing speed of 60 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.</li><li>A minimum of 2 years of experience in customer services, international call centers, and chat units.</li><li>Handling US/European customers via Live chat is a Plus.</li><li>Bachelor&rsquo;s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.</li><li>Must be a team player.</li><li>Comfortable working in different shifts (if required).</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Gulberg Colony: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is you typing speed?</li><li>Are you willing to work in the night shift?</li></ul>Experience:<ul><li>Chat support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

GreatDubai

Mash Holdings Group of Companies is looking for a Customer Service Representative with experience in chat support to join our team as backup support for various departments related to CSR. Our office is in Firdos Market, Gulberg, Lahore.Job Responsibilities:<ul><li>Respond to incoming chat messages quickly and professionally.</li><li>Provide accurate information and resolve customer queries efficiently.</li><li>Maintain perfect English grammar in written communication.</li><li>Multitask between chats and other support tasks effectively.</li><li>Adapt to the company environment and work collaboratively.</li></ul>Job Requirements:<ul><li>Excellent typing speed with accuracy.</li><li>Fluent in English (written) with strong grammar skills.</li><li>Previous chat support/customer service experience preferred.</li><li>Knowledge of accounts/finance is a plus.</li><li>Ability to handle multiple chats and tasks simultaneously.</li></ul>Good To Have: Experience or Knowledge of basic AccountingJob Details:<ul><li>Shift: Morning 10 am onwards (10 hours shift)</li><li>Location: Firdos Market, Gulberg, Lahore</li><li>Salary: Competitive (Based on experience and skills)</li></ul>To apply, please send a message 0316 4180780Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Chat Support CSR

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support

My Digital People

As a Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours from 12:30pm to 09:30pm</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Female applicants with relevant experience are encouraged to apply.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Representative - Female

Maxmak Solutions

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and effectively handling inquiries. This role requires strong communication skills, a customer-focused attitude, and the ability to manage various tasks in a fast-paced environment.Responsibilities<ul><li>Deliver outstanding customer service through various channels including phone, email, and chat.</li><li>Assist customers with inquiries regarding products and services, providing accurate information and solutions.</li><li>Handle outbound calling to follow up on customer concerns or promote services.</li><li>Collaborate with team members to enhance client services and improve overall customer experience.</li><li>Utilize Microsoft Office applications for documentation and reporting purposes.</li><li>Analyze customer feedback to identify trends and recommend improvements in service delivery.</li></ul>Requirements<ul><li>Strong communication skills with the ability to engage effectively with customers in English; bilingual or multilingual abilities are a plus.</li><li>Proficient computer skills including familiarity with Microsoft Office suite.</li><li>Join our team as a Customer Service Representative where you can make a meaningful impact while developing your career in a supportive environment!</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Sales Agent

Explore 1214+ Chat support representative in Lahore this January. Find roles across top companies and apply now to boost your career.