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chief marketing officer real estate

Bayut KSA - بيوت السعودية

<div>
 
 As the Senior Commercial Analyst in Wealth Management, you will be the strategic commercial partner responsible for driving research and informed decision-making within the wealth division. You will be involved in complex market research modelling, in-depth analysis across products and clients, and the management of budgeting and forecasting processes, all while focusing on key metrics such as Assets Under Management (AUM) and revenue generation. You will also be responsible for creating client proposals, pitch decks, and post-sales client analytics
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Market Research:
 
 
 <ul>
 <li>
 Keep analysing the real estate market to identify opportunity hotspots in the region.&nbsp;&nbsp;
 </li>
 <li>
 Read available secondary data/reports and present takeaways to the management.&nbsp;
 </li>
 <li>
 Periodically publish research reports.&nbsp;
 </li>
 <li>
 Perform on-demand global research on rules, regulations, tax laws, etc., for the target geographic markets.&nbsp;&nbsp;
 </li>
 </ul>
 
 
 Client Proposals and Pitch Deck Development:
 
 
 <ul>
 <li>
 Work closely with the Wealth Management team to do client need analysis and risk profiling.&nbsp;
 </li>
 <li>
 Design client proposals based on the client profile and the research done for the real estate sector
 </li>
 <li>
 Communicate with internal stakeholders for proposal deliberation. Once approved, develop the pitch deck for the client.&nbsp;
 </li>
 </ul>
 
 
 Reporting and Analysis:
 
 
 <ul>
 <li>
 Conduct in-depth analysis of and commercial performance metrics, including Assets Under Management (AUM) and revenue streams (e.g., advisory fees, transactional income, etc.).&nbsp;
 </li>
 <li>
 Develop management reports for wealth teams and related assets
 </li>
 </ul>
 
 
 Special Projects:
 
 
 <ul>
 <li>
 Work on special projects assigned by the line manager. These research and analysis projects may include, but are not limited to, areas related to commercial, regulatory, and financial matters
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in research, business administration, marketing, communications, or a relevant field
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5-10 years of Research, Business Analysis &amp; Reporting
 </li>
 <li>
 Proven track record in making reports, feasibility and commercial documents
 </li>
 </ul>
 
 
 Knowledge
 
 
 <ul>
 <li>
 In-depth knowledge of research tools and techniques
 </li>
 <li>
 A deep understanding of the real estate market services/products
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Outstanding communication and interpersonal skills
 </li>
 <li>
 An analytical mind with excellent data collection and analysis skills
 </li>
 <li>
 Excellent organisational and time management skills
 </li>
 <li>
 Strong team orientation, communication, &amp; creative skills
 </li>
 </ul>
 
 
 Traits
 
 
 <ul>
 <li>
 Adaptability
 </li>
 <li>
 High level of integrity
 </li>
 <li>
 Highly organised and detail-oriented.
 </li>
 <li>
 The ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 #KSABayut
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Senior Commercial Analyst

Qiddiya Investment Company

<div>The Senior Manager, Business Relationship Management (BRM) &ndash; Real Estate acts as a strategic partner and liaison between the real estate business units and internal/external stakeholders. This role is responsible for driving value, fostering collaboration, and ensuring that business objectives are met through effective relationship management, strategic planning, and operational excellence.
Key Responsibilities<ul><li>
Strategic Partnership &amp; Value Delivery</li><li><ul><li>
Serve as the primary point of contact between real estate business units and IT, finance, procurement, and other support functions.</li><li>
Collaborate with senior leaders to align real estate strategies with organizational goals and drive value creation.</li><li>
Break down silos between departments to optimize cross-functional effectiveness and jointly determine strategic direction</li></ul></li></ul><ul><li> 
Client &amp; Stakeholder Management</li><li><ul><li>
Build and maintain strong relationships with internal and external clients, vendors, and partners.</li><li>
Understand business needs, provide tailored solutions, and ensure high levels of satisfaction.</li><li>
Act as an advocate for the business unit, ensuring their requirements are understood and addressed by support teams.</li></ul></li></ul> 
<ul><li>Project &amp; Portfolio Oversight</li><li><ul><li>
Oversee the delivery of real estate projects, ensuring alignment with business requirements, timelines, and budgets.</li><li>
Coordinate with project managers, technical teams, and vendors to resolve issues and drive project success.</li><li>
Monitor and report on project progress, risks, and outcomes.</li></ul></li></ul> 
<ul><li>Market &amp; Trend Analysis</li><li><ul><li>
Conduct market research to identify trends, opportunities, and risks in the real estate sector.</li><li>
Provide strategic advice to business units based on market insights and data analysis.</li></ul></li></ul> 
<ul><li>Process Improvement &amp; Innovation</li><li><ul><li>
Identify opportunities for process optimization, digital transformation, and innovation within real estate operations.</li><li>
Lead initiatives to implement best practices and new technologies that enhance business performance</li></ul></li></ul><ul><li> 
Governance &amp; Compliance</li><li><ul><li>
Ensure all activities comply with organizational policies, regulatory requirements, and industry standards.</li><li>
Develop and maintain documentation, contracts, and service level agreements as needed.</li></ul></li></ul> 
Requirements 
Qualifications<ul><li>
Bachelor&rsquo;s degree in Information Technology, Business, Real Estate, or a related field.</li><li>
8+ years of experience in business relationship management, account management, or a similar role within the real estate sector.</li><li>
Proven track record of successful client relationship management and project delivery.</li><li>
Strong understanding of real estate market dynamics, trends, and regulatory environment.</li><li>
Excellent communication, negotiation, and presentation skills.</li><li>
Ability to work collaboratively across functions and manage multiple stakeholders.</li><li>
Strong analytical, strategic planning, and problem-solving abilities.
</li><li>Knowledge of Yardi is a preference</li></ul></div>

Senior Manager - IT Business Relationship Management - Real Estate

Confidential Government

<div>
 
 The role focuses on building relationships with high-net-worth individuals, private investors, family businesses, and investment-focused clients in Saudi Arabia. The successful candidate will be responsible for identifying qualified investors, presenting real estate investment opportunities, managing client relationships, and supporting deal execution.
 
 
 We are looking for a commercially strong candidate with experience in real estate investment, capital companies, investment advisory, investor relations, or private client sales.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Identify and approach potential HNWI, private investors, and family business clients in Saudi Arabia.
 </li>
 <li>
 Build and manage a strong pipeline of qualified real estate investment prospects.
 </li>
 <li>
 Present real estate investment opportunities to potential investors.
 </li>
 <li>
 Manage client relationships from initial contact to transaction stage.
 </li>
 <li>
 Support investor meetings, private presentations, and commercial discussions.
 </li>
 <li>
 Build relationships with capital companies, advisory firms, developers, brokers, and other investor lead sources.
 </li>
 <li>
 Maintain strong knowledge of the Saudi real estate investment market.
 </li>
 <li>
 Track pipeline activity, client updates, and deal progress.
 </li>
 <li>
 Represent the organization professionally with investors and strategic partners.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 5+ years of experience in investment sales, real estate investment, capital companies, advisory, investor relations, or private client sales.
 </li>
 <li>
 Strong network of investors, HNWI, family businesses, or private clients in Saudi Arabia.
 </li>
 <li>
 Proven ability to generate leads and close commercial deals.
 </li>
 <li>
 Strong understanding of real estate as an investment product.
 </li>
 <li>
 Experience in capital companies, investment firms, real estate investment firms, or advisory firms is preferred.
 </li>
 <li>
 Previous banking or wealth management background is a plus, but not required.
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 High level of professionalism, confidentiality, and integrity.
 </li>
 <li>
 Based in Saudi Arabia, preferably Riyadh.
 </li>
 </ul>
 
 
</div>

Wealth Manager

<div>
 
 
 Senior Director &ndash; Development | Commercial Real Estate Investments
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Senior Director &ndash; Development is responsible for leading the planning, execution, and delivery of large-scale commercial real estate development projects. The role oversees the full development lifecycle from acquisition and feasibility through design, construction, and project delivery while ensuring alignment with investment objectives and organizational growth strategies.
 
 
 This position requires strong leadership, strategic planning, project development expertise, and stakeholder management capabilities within the commercial real estate sector.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Development Strategy &amp; Leadership
 
 
 <ul>
 <li>
 Lead the overall development strategy for commercial real estate projects and investment initiatives
 </li>
 <li>
 Identify and evaluate development opportunities aligned with portfolio growth objectives
 </li>
 <li>
 Develop business plans, project strategies, and execution frameworks for new developments
 </li>
 <li>
 Provide leadership and direction to development teams, consultants, and project stakeholders
 </li>
 </ul>
 
 
 2. Project Development &amp; Execution
 
 
 <ul>
 <li>
 Oversee the full lifecycle of commercial development projects from concept to completion
 </li>
 <li>
 Manage feasibility studies, master planning, design development, permitting, and construction activities
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and according to quality standards
 </li>
 <li>
 Monitor project schedules, budgets, risks, and performance metrics
 </li>
 <li>
 Coordinate with architects, contractors, engineers, and external consultants
 </li>
 </ul>
 
 
 3. Investment &amp; Commercial Coordination
 
 
 <ul>
 <li>
 Collaborate with investment and finance teams on project feasibility and financial viability
 </li>
 <li>
 Support underwriting, budgeting, and ROI analysis for development projects
 </li>
 <li>
 Ensure development strategies align with commercial and investment objectives
 </li>
 <li>
 Participate in negotiations related to land acquisitions, partnerships, and development agreements
 </li>
 </ul>
 
 
 4. Stakeholder &amp; Regulatory Management
 
 
 <ul>
 <li>
 Build and maintain relationships with government authorities, investors, partners, and key stakeholders
 </li>
 <li>
 Lead coordination with regulatory agencies to secure approvals and permits
 </li>
 <li>
 Present project updates, development plans, and strategic recommendations to executive leadership and investment committees
 </li>
 </ul>
 
 
 5. Risk Management &amp; Governance
 
 
 <ul>
 <li>
 Identify and mitigate project risks related to cost, schedule, legal, and operational matters
 </li>
 <li>
 Ensure compliance with local regulations, company policies, and development standards
 </li>
 <li>
 Establish governance and reporting structures for development activities
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Architecture, Construction Management, Real Estate, or related field
 </li>
 <li>
 Master&rsquo;s degree or MBA preferred
 </li>
 <li>
 Minimum
 
 15 years
 
 of experience in commercial real estate development or large-scale construction projects
 </li>
 <li>
 Proven track record managing complex commercial or mixed-use developments
 </li>
 <li>
 Strong understanding of development processes, construction management, and real estate investment principles
 </li>
 </ul>
 
 
</div>

Senior Development Director | Real Estate Investments

<div>Job Overview
Senior strategy role supporting residential development teams in crafting market-informed development approaches, analyzing investment opportunities, and driving strategic decision-making within the residential business unit.
Key Responsibilities<ul><li>
Identify gaps and opportunities in the residential development portfolio, optimizing residential portfolio variety and rollout based on market analysis</li><li>
Create comprehensive development strategies on different topics including: target customer segments, product differentiation and adaptation to different users, change management based on market movements and trends</li><li>
Work on developing and refining business models for the development department, scrutinizing and setting fees, scopes of work, developer selection, and reviewing/critiquing highest best-use studies</li><li>
Creating presentations for management communicating team and departmental information</li><li>
Analyze end-to-end residential development processes to identify efficiencies and optimization opportunities</li><li>
Represent the company with external consultants, funds, developers, end users</li><li>
Assess and evaluate different investment structures</li><li>
Draw roadmaps analyzing requirements, processes, and procedures relating to real estate field, including setting up real estate development and investment entities, interfacing with relevant authorities, etc..</li><li>
Create business cases for residential development opportunities</li></ul> 

Requirements 
<ul><li>
5-9 years of professional experience with a background in strategy consulting and real estate investment/development</li><li>
Minimum of 3 years in consulting</li><li>
Additional years in relevant roles (real estate development, investment, or strategy preferred)</li><li>
Bachelor's degree in Business, Finance, Architecture, Engineering, or related field; MBA or Master's degree in relevant field advantageous</li><li>
Proven experience in real estate investment analysis, market assessment, development, and/or RE strategy (Can be within the consulting company or part of a specialized Real Estate, Engineering or Development firm)</li><li>
Strong financial modeling skills and ability to evaluate complex investment structures</li><li>
Experience managing stakeholders across public and private sectors</li><li>
Excellent presentation and communication skills</li></ul>
Skills<ul><li>
Advanced financial modeling and analysis</li><li>
Market research and competitive intelligence</li><li>
Strategic analysis</li><li>
Investment analysis and due diligence</li></ul><ul><li>
Presentation, Powerpoint</li><li>
Communication</li></ul></div>

Senior Manager - Residential Strategy

Confidential Careers

<div>
 
 
 Position Title
 
 Chief Compliance Officer
 
 
 
 Reports To
 
 CEO / Board of Directors
 
 
 
 Location
 
 Riyadh
 
 
 
 Employment Type
 
 Full-Time, Permanent
 
 
 
 License Status
 
 CMA License Application In Progress
 
 
 
 
 
 
 
 
 1. ABOUT THE ORGANIZATION
 
 
 
 Our client offers round-the-clock, fast-execution trading with connectivity to global financial markets, delivering comprehensive investment and wealth management solutions for both retail and corporate clients. Its enduring success is grounded in a deep commitment to client-first values &mdash; the belief that doing business is not about maximising profit, but about being fair to clients and earning their trust through professionalism and reliability. With a vision rooted in Hong Kong and oriented towards China and the broader Asia Pacific region, the organization is now executing a strategic international expansion.
 
 
 
 
 
 As part of this growth trajectory, the firm is in the process of applying for a Capital Markets Authority (CMA) license in the Kingdom of Saudi Arabia, with the intention of offering securities dealing and related capital markets services to Saudi retail and institutional clients from its Riyadh office. This is a landmark moment for the organization &mdash; bringing 46 years of Asian capital markets expertise, a strong compliance culture, and a client-centric philosophy to one of the world&rsquo;s fastest-growing capital markets. The Saudi operation will uphold the organization&rsquo;s mission of providing sincere, integrity-oriented, and pragmatic financial services that add real value to clients&rsquo; wealth.
 
 
 
 
 
 
 2. POSITION SUMMARY
 
 
 
 The Chief Compliance Officer (CCO) is a senior executive role responsible for establishing, overseeing, and continuously enhancing the compliance framework of the Saudi entity in accordance with the regulatory requirements of the Capital Markets Authority (CMA) of the Kingdom of Saudi Arabia. The CCO will play a pivotal role during the CMA licensing phase and serve as the primary point of contact between the organization and the CMA. This is a rare opportunity to build a compliance function from the ground up within a highly experienced international brokerage that brings significant global best practice, technology, and institutional
 
 
 knowledge to the Saudi market &mdash; backed by the credibility and track record of 46 years of regulated operations in Hong Kong.
 
 
 
 
 
 
 
 
 
 3. KEY DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 
 3.1 CMA Licensing &amp; Regulatory Affairs
 
 
 
 &bull; Lead and manage all compliance-related workstreams in support of the organization&rsquo;s CMA license application, including preparation, review, and submission of all required regulatory documentation.
 
 
 &bull; Serve as the designated compliance contact and primary liaison with the Capital Markets Authority (CMA) throughout the licensing process and on an ongoing basis post-licensing.
 
 
 &bull; Ensure the organization meets all CMA conditions precedent, fit and proper requirements, and ongoing regulatory obligations under the Capital Market Law and its implementing regulations, including the Securities Business Regulations.
 
 
 &bull; Support the establishment of the Saudi entity&rsquo;s legal, operational, and governance infrastructure in a manner consistent with CMA requirements, drawing on the parent organization&rsquo;s international brokerage experience while ensuring full local regulatory compliance.
 
 
 &bull; Monitor and respond to CMA circulars, directives, and regulatory updates, ensuring timely assessment and implementation within the organization.
 
 
 &bull; Prepare and submit all periodic regulatory reports, notifications, disclosures, and filings to the CMA as required under the applicable regulatory framework.
 
 
 
 
 
 
 3.2 Compliance Framework &amp; Policies
 
 
 
 &bull; Design, implement, and maintain a comprehensive compliance management framework for the Saudi entity, aligned with CMA regulations, the Capital Market Law, and applicable Saudi laws, while leveraging the parent organization2019s international brokerage compliance standards and best practices.
 
 
 &bull; Develop, review, and update compliance policies, procedures, and manuals covering all activities of the Saudi retail brokerage operation, ensuring they remain current, effective, and consistent with CMA requirements.
 
 
 &bull; Establish and oversee a compliance monitoring and testing program to proactively identify, assess, and remediate compliance risks across retail client-facing and back-office functions.
 
 
 &bull; Develop and maintain a robust Anti-Money Laundering (AML), Know Your Customer (KYC), and Customer Due Diligence (CDD) compliance program in line with CMA/SAMA requirements and FATF standards, with particular attention to onboarding Saudi retail clients.
 
 
 &bull; Implement and oversee a conflicts of interest policy, insider trading prevention program, market conduct standards, and suitability/appropriateness frameworks applicable to a retail securities dealing business.
 
 
 &bull; Ensure compliance with the CMA2019s client asset protection and segregation requirements applicable to a securities dealing license.
 
 
 &bull; Establish and oversee a compliance monitoring and testing program to proactively identify, assess, and remediate compliance risks.
 
 
 
 
 
 
 3.3 Risk Management &amp; Internal Controls
 
 
 
 &bull; Identify, assess, and prioritize compliance risks across business lines, products, and operational functions, and develop risk mitigation strategies.
 
 
 &bull; Collaborate with the internal audit function to ensure alignment between compliance monitoring and audit activities.
 
 
 &bull; Oversee the compliance aspects of new product approvals, client onboarding, and business initiatives.
 
 
 &bull; Maintain and test the organization&rsquo;s Business Continuity and Compliance Contingency Plans.
 
 
 &bull; Ensure controls are in place to prevent breaches of regulatory obligations, including data protection, information barriers, and client asset protection requirements.
 
 
 
 
 
 
 3.4 Governance &amp; Board Reporting
 
 
 
 &bull; Report directly and regularly to the Board of Directors and/or the Board Audit &amp; Compliance Committee on the state of compliance, material breaches, and regulatory developments.
 
 
 &bull; Prepare and present comprehensive compliance reports, dashboards, and risk assessments to senior management and the Board.
 
 
 &bull; Advise the Board and executive management on regulatory and compliance implications of strategic decisions and business plans.
 
 
 &bull; Maintain and update the compliance risk register, escalating material issues to the Board promptly.
 
 
 &bull; Ensure proper record-keeping and documentation of all compliance activities, regulatory correspondence, and board decisions.
 
 
 
 
 
 
 3.5 Training, Culture &amp; Awareness
 
 
 
 &bull; Develop and deliver a compliance training and awareness program for all staff, tailored to roles and responsibilities.
 
 
 &bull; Foster a culture of compliance and ethical conduct throughout the organization, embedding compliance into day-to-day business operations.
 
 
 &bull; Advise and guide business units and employees on compliance matters, providing practical guidance on regulatory requirements.
 
 
 &bull; Oversee the organization&rsquo;s whistleblowing framework, ensuring confidentiality and proper investigation of reported concerns.
 
 
 
 
 
 
 3.6 Investigations &amp; Breach Management
 
 
 
 &bull; Investigate potential compliance breaches, suspicious activities, and regulatory violations, and manage the remediation process.
 
 
 &bull; Report material breaches and regulatory incidents to the CMA within the timeframes prescribed by regulation.
 
 
 &bull; Maintain a breach register and ensure corrective actions are tracked and completed.
 
 
 &bull; Manage relationships with external legal counsel and compliance advisors as necessary.
 
 
 
 
 
 
 4. QUALIFICATIONS &amp; REQUIREMENTS
 
 
 
 
 
 
 
 4.1 Nationality &amp; Regulatory Requirements
 
 
 
 &bull; Must be approved or eligible for approval by the CMA as the designated Chief Compliance Officer.
 
 
 
 
 
 
 4.2 Education
 
 
 
 &bull; Bachelor&rsquo;s degree (minimum) in Finance, Law, Business Administration, Economics, or a closely related field from a recognized university.
 
 
 
 
 
 
 4.3 Required CMA Examinations &amp; Certifications
 
 
 
 &bull; CME 1
 
 
 &bull; CME 2
 
 
 
 
 
 
 Additional certifications considered highly advantageous:
 
 
 
 &bull; CAMS (Certified Anti-Money Laundering Specialist) &ndash; strongly preferred given the retail brokerage client onboarding requirements.
 
 
 
 
 
 
 4.4 Professional Experience
 
 
 
 &bull; Minimum of 8&ndash;10 years of progressive experience in compliance, legal, or regulatory affairs within the financial services or capital markets sector.
 
 
 &bull; Minimum of 5 years of direct experience in a compliance role within a CMA-regulated or equivalent GCC/MENA capital markets or brokerage entity.
 
 
 &bull; Demonstrated experience navigating the CMA regulatory framework, including dealing with the CMA on licensing applications, inspection, and enforcement matters.
 
 
 &bull; Hands-on experience establishing or managing compliance frameworks for a retail securities brokerage or dealing business, including client onboarding, AML/KYC, and suitability programs.
 
 
 &bull; Experience supporting or leading a regulatory license application (CMA or equivalent) is a significant advantage.
 
 
 &bull; Exposure to cross-border brokerage operations or international financial institutions entering the Saudi or GCC market is highly desirable.
 
 
 &bull; Prior experience in a Head of Compliance or CCO capacity is strongly preferred.
 
 
 
 
 
 
 4.5 Skills &amp; Competencies
 
 
 
 &bull; Comprehensive knowledge of the Capital Market Law, CMA regulations, and relevant Saudi and international regulatory standards (IOSCO, FATF, Basel III, etc.).
 
 
 &bull; Strong Arabic and English language skills (written and verbal); bilingual proficiency is essential.
 
 
 &bull; A solid understanding of Hong Kong / Greater China&rsquo;s financial culture would be considered highly advantageous.
 
 
 &bull; Excellent interpersonal, presentation, and stakeholder engagement skills.
 
 
 &bull; High ethical standards, sound judgment, and the ability to act with independence and integrity.
 
 
 &bull; Proven ability to build and lead a compliance function from an early stage, including managing the extensive foundational work required during the pre-launch and licensing phases.
 
 
 &bull; Analytical mindset with the ability to interpret complex regulations and translate them into practical, actionable policies.
 
 
 &bull; Proficiency in compliance technology tools, reporting systems, and risk management platforms.
 
</div>

Chief Compliance Officer

<div>Job Purpose
The Sales &amp; Leasing Performance Unit (PU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. Strategic objectives include ensuring the development of sales and leasing best practices to support the Sales &amp; Leasing Operations team within the organization, ensuring consistency across projects, supporting the ongoing training &amp; development of sales and leasing team members, and providing guidance and support as it relates to implementation of procedures and tools.
The Sales &amp; Leasing PU develops and manages policies and procedures, standardized documents and templates, sales and leasing tools, and sales and leasing operations. The unit will also develop and manage an online training academy that will have sales and leasing curriculum as its core function. The unit will further develop and manage the sales and leasing customer journey to support the requirements for sales and leasing of each of the asset class development Business Units, including CRM, digital tool requirements and experience center requirements and ongoing management of the Sales and Leasing operations. The Sales &amp; Leasing PU team will also provide current market intelligence and benchmarking as required to support the sales and leasing team.
The Senior Manager of Customer Service Relationship Management (CRM) is to lead our customer relationship management strategies and initiatives for the Sales and Leasing functions. The ideal candidate will have a strong background in CRM systems, data analysis, and customer engagement strategies, with a proven track record of driving customer satisfaction and loyalty.
Role Description
Core Accountabilities
Responsibilities include, but are not limited to:
Strategic Responsibilities
Team Leadership: 
Lead and mentor a team of CRM professionals, fostering a collaborative and high-performance culture. 
Oversee the training and development of team members to ensure they are equipped with the necessary skills and knowledge.
Data Management: 
Manage the CRM database, ensuring data integrity and accuracy. 
Analyze customer data to identify trends, preferences, and behaviors that inform marketing strategies.
Cross-Functional Collaboration: 
Collaborate with marketing, Asset Class Business Units Sales and Leasing operational teams, and customer service teams to align CRM initiatives with overall business objectives. 
Work closely with IT to ensure the CRM system is effectively integrated with other business systems.
Performance Measurement: 
Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. 
Regularly report on CRM performance and make recommendations for improvements.
Customer Engagement: 
Design and implement customer loyalty programs and initiatives to enhance customer satisfaction. 
Develop targeted marketing campaigns based on customer segmentation and behavior analysis. Technology Integration and Optimization:
Technology Utilization: 
Stay updated on the latest CRM technologies and trends, recommending tools and solutions that enhance CRM capabilities.
Oversee the implementation and optimization of CRM software and tools.
Operational Responsibilities
Operational Management:
Oversee the day-to-day operations of the CRM system, ensuring data integrity and optimal performance. 
Manage the CRM team, providing guidance and support to ensure effective execution of CRM initiatives. 
Data Analysis and Reporting: 
Analyze customer data to identify trends, insights, and opportunities for improvement in customer engagement. 
Prepare and present regular reports on CRM performance metrics to senior leadership. 
Customer Segmentation and Targeting: 
Develop and refine customer segmentation strategies within Sales and Leasing of the different assets and working with Marketing to tailor marketing efforts and improve targeting. 
Implement personalized communication strategies based on customer behavior and preferences. 
Process Improvement: 
Identify and implement process improvements to enhance the efficiency and effectiveness of CRM operations. 
Ensure best practices in CRM usage across the organization.
Training and Development: 
Provide training and support to staff on CRM tools and best practices. 
Foster a culture of continuous learning and improvement within the CRM team. 
Vendor Management: 
Manage relationships with CRM vendors and service providers to ensure optimal service delivery and support. 
Evaluate and recommend new CRM technologies and tools as needed. 
Compliance and Data Governance: 
Ensure compliance with data protection regulations and company policies regarding customer data management. 
Implement data governance practices to maintain data quality and security. People Responsibilities
Performance Management:
Set performance goals and objectives for individual team members.
Conduct regular performance evaluations and provide feedback.
Recognize and reward high performance, and address performance issues promptly.
Promotion of Organizational Values and Culture:
Lead by example in promoting the organization's values and culture.
Uphold ethical standards and integrity in all aspects of leadership and decision-making.
Serve as a role model for professionalism, respect, and collaboration within the organization. 
Requirements 
Knowledge, Qualifications &amp; Skills required
Essential (must have to perform the role)
Bachelor&rsquo;s degree in business administration, Marketing, or a related field; Master&rsquo;s degree preferred. 
12+ years of experience in CRM management or a related field, with at least 3 years in a leadership role.
Proven experience in leading and supporting the implementation of Customer Relationship Management (CRM) systems in real estate sales and leasing, including the ability to define project scope, develop implementation plans, and manage cross-functional teams throughout the deployment process. 
Demonstrated expertise in configuring CRM platforms to meet organizational needs, ensuring seamless integration with existing systems and processes. 
Strong understanding of best practices in CRM implementation in real estate, including data migration, user training, and change management strategies to drive user adoption and maximize system effectiveness. Strong analytical skills with the ability to interpret data and make data-driven decisions. 
Proficiency in CRM software (e.g., Microsoft dynamic, Salesforce, HubSpot) and data analysis tools. 
Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
Proven ability to lead projects and manage multiple priorities in a fast-paced environment.
Desirable (advantageous)<ul><li>Arabic speaker &ndash; Written &amp; Spoken</li></ul></div>

Senior Manager CRM - CDU6 - 20004854

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