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customer account specialist Jobs in Cairo

customer account specialist

account manager - cairo

account program manager

client affairs director

client account manager

Bijoux Jewelers

<div>
 
 Company Description
 
 
 
 Bijoux Jewelers is a luxury goods and jewelry company headquartered in Redlands, California, dedicated to providing premium jewelry crafted with exceptional quality standards. Known for its commitment to artistry and customer satisfaction, Bijoux Jewelers offers a carefully curated selection of fine jewelry pieces. With a reputation for excellence, Bijoux Jewelers strives to create timeless designs to suit a diverse clientele. The company values its team members and fosters a collaborative workplace culture.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Account Manager located in Cairo. The Account Manager will be responsible for managing client relationships, ensuring customer satisfaction, and driving revenue growth. Daily tasks include communicating with clients, understanding their needs, and proposing tailored solutions. Additional responsibilities involve monitoring account performance, identifying growth opportunities, and working closely with internal teams to ensure service excellence.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong interpersonal, communication, and relationship management skills
 </li>
 <li>
 Experience in sales, client management, and account development
 </li>
 <li>
 Organizational and time-management skills for managing multiple client accounts
 </li>
 <li>
 Problem-solving abilities to address client needs effectively
 </li>
 <li>
 Knowledge of luxury retail or jewelry markets is a plus
 </li>
 <li>
 Proficiency in CRM tools and other account management software
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

Account Manager

Paysky

<div>
 
 
 Account Program Manager
 
 
 
 
 
 
 
 About PaySky:
 
 
 
 PaySky is a next-generation Payment Solutions Provider (PSP), offering a comprehensive range of payment solutions to financial institutions, merchants, enterprises, and consumers worldwide. With a vision of democratizing e-payments, PaySky is committed to making payment solutions accessible to everyone, everywhere, ensuring seamless digital transaction experiences.
 
 
 
 
 
 
 Role Overview:
 
 
 
 The
 
 Account Program Manager
 
 will handle one key account end-to-end. The role focuses on making sure delivery commitments are met, issues are solved quickly, and the client stays satisfied. This person will be the main point of contact for delivery matters and will coordinate with different internal teams to keep things on track.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Own the delivery plan for the assigned account.
 </li>
 <li>
 Track progress of all projects and highlight risks early.
 </li>
 <li>
 Follow up with internal teams to resolve blockers.
 </li>
 <li>
 Be the escalation point for the client on delivery and support issues.
 </li>
 <li>
 Keep delivery trackers and reports updated.
 </li>
 <li>
 Run regular check-ins with client stakeholders to make sure they are satisfied.
 </li>
 <li>
 Log and track risks and issues, escalating where needed.
 </li>
 <li>
 Collect client feedback and share it internally in a structured way.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 
 
 Delivery (50%)
 
 
 <ul>
 <li>
 &ge; 90% of account projects delivered on time.
 </li>
 <li>
 No unresolved escalations beyond SLA.
 </li>
 <li>
 Delivery reports updated every sprint/cycle.
 </li>
 </ul>
 
 
 Customer Satisfaction (25%)
 
 
 <ul>
 <li>
 &ge; 90% client satisfaction (CSAT).
 </li>
 <li>
 &ge; 95% SLA adherence.
 </li>
 <li>
 Positive feedback from regular check-ins.
 </li>
 </ul>
 
 
 Escalations &amp; Risks (15%)
 
 
 <ul>
 <li>
 All risks/issues logged and escalated within agreed timelines.
 </li>
 <li>
 &ge; 90% of blockers resolved within SLA.
 </li>
 </ul>
 
 
 Feedback &amp; Internal Alignment (10%)
 
 
 <ul>
 <li>
 &ge; 90% satisfaction from internal delivery/product teams on requirements clarity.
 </li>
 <li>
 Client feedback must be documented and shared with the internal teams within one week of receiving it, for at least 80% of cases.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 ✔ Competitive salary
 
 
 ✔ Social &amp; Medical insurance
 
 
 ✔ Flexible working environment
 
 
 ✔ Performance-based bonus
 
 
 ✔ Learning, Development &amp; Career growth opportunities
 
 
 
 
 
 Apply directly via
 
 Easy Apply
 
 on LinkedIn or send your CV to
 
 yasmine.mahmoud@paysky.io
 
 
</div>

Account Program Manager

LSEG

<div>
 Starting 2024, the LSEG Customer Connect (LCC) team is rapidly growing its Sales and Account Management footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA &ndash; spanning across various customer segments.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 strategically develop client relationships for a portfolio of 150+ customers
 </li>
 <li>
 retain clients and grow revenue across your book of business
 </li>
 <li>
 keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times
 </li>
 <li>
 govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals
 </li>
 <li>
 connect client use cases to our solution offering and be your clients go-to person
 </li>
 <li>
 drive product migrations and projects seeking service improvement
 </li>
 <li>
 log your efforts and results to ensure accurate sales &amp; cancel forecasting
 
 
 </li>
 </ul>
 
 What do you need to bring?
 
 
 
 <ul>
 <li>
 fluency in English, Arabic and French to support clients from different regions
 </li>
 <li>
 relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.
 </li>
 <li>
 good understanding of or strong curiosity about the financial services industry
 </li>
 <li>
 ambition &amp; passion for &lsquo;the new&rsquo;
 </li>
 <li>
 a good appetite for success
 </li>
 <li>
 technical competence, self-starter demeanor
 </li>
 <li>
 outstanding communication skills, both verbal and written
 </li>
 <li>
 outgoing personality and thriving in a dynamic, vibrant environment
 </li>
 <li>
 ability to spot customer trends and strategies
 </li>
 <li>
 sense of accountability &amp; timely reaction and the ability to prioritize tasks to improve your impact
 </li>
 <li>
 willingness to go through a dynamic learning path over quite a few months
 </li>
 <li>
 team-spirit and friendly demeanor
 </li>
 <li>
 Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.
 
 
 </li>
 </ul>
 
 What will you do in your first few months?
 
 
 
 <ul>
 <li>
 organically grow in a bold, fast-paced environment
 </li>
 <li>
 embrace your in-office and online onboarding journey
 </li>
 <li>
 raise your questions, concerns and needs to be responsible for your journey to success
 </li>
 <li>
 meet and bond with your Sales and Account Management team in EMEA and beyond (several hundred potential new colleagues)
 </li>
 <li>
 work with your mentors and your leader towards building your professional AM persona
 </li>
 <li>
 build your internal network and learn to navigate it to get things done
 </li>
 <li>
 develop a general, solid understanding of our Financial &amp; Risk solutions offering and articulate it relevantly towards clients, speaking &lsquo;their language&rsquo;
 </li>
 <li>
 familiarize yourself with our internal tools
 </li>
 <li>
 learn how to position add-ons, products &amp; solutions to generate strong interest in our offering
 </li>
 <li>
 build relations by organizing plenty of virtual client meetings
 </li>
 <li>
 contact all of your customer base and thoughtfully navigate through difficult and easy client conversations
 </li>
 <li>
 build strategies to retain your customers and to meet their needs
 </li>
 <li>
 learn how to be in control of a conversation
 </li>
 <li>
 start building your sales pipeline
 </li>
 <li>
 develop your personal brand, be a well-versed representative of our company to the outside.
 
 
 </li>
 </ul>
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Account Manager with Arabic & French

Wadi Degla Trading & Engineering Projects - Egypro

<div>
 
 The ideal candidate will Support the management and development of key client accounts through maintaining strong relationships with clients, coordinating with internal teams to ensure timely order fulfillment, and supporting overall sales objectives.
 
 
 
 
 
 
 
 Main job duties and responsibilities:
 
 
 
 <ol>
 <li>
 Serve as the daily focal point for assigned key clients, ensure their needs are met professionally and efficiently.
 </li>
 <li>
 Assist in developing account plans and executing sales strategies to meet revenue targets.
 </li>
 <li>
 Coordinate with internal departments to ensure smooth and timely delivery of goods.
 </li>
 <li>
 Prepare and follow up on sales quotations, contracts, and purchase orders.
 </li>
 <li>
 Maintain accurate records of client interactions, transactions, and service issues.
 </li>
 <li>
 Monitor order status and provide timely updates to clients regarding shipments, delays, or issues.
 </li>
 <li>
 Help resolve any customer service issues promptly and escalate complex problems as needed.
 </li>
 <li>
 Assist in preparing client reports, sales forecasts, and performance summaries.
 </li>
 <li>
 Stay informed about product offerings, pricing, and market trends relevant to client industries.
 </li>
 <li>
 Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job&rsquo;s specialty.
 </li>
 </ol>
 
 
 
 
 
 
 Educational background and previous experience:
 
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in
 
 Electrical or Mechanical Engineering.
 
 </li>
 <li>
 From 2 &ndash; 4 years of experience in relevant field.
 </li>
 </ol>
</div>

Key Account Executive-Mechanical

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 Account Manager responsible for winning business and customer facing. She/He operates with some autonomy but is covered by well-defined Commercial policies or review of end results.
 
 
 Account Manager allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (typically annual volume, margin and compliance requirements) and is responsible for medium-sized sales territories.
 
 
 
 About GE HealthCare
 
 
 
 GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
 
 
 
 Responsibilities
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Selling to named account(s), addition of a new customer is typically rare and usually subject to review process. Include key accounts within a single business group/ P&amp;L.
 </li>
 <li>
 Utilizes in-depth knowledge of own and others sales territory, product lines, markets, sales processes or customer groups and uses analytical thinking and commercial experience to execute policy/strategy.
 </li>
 <li>
 Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
 </li>
 <li>
 Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers.
 </li>
 <li>
 Ability to prioritize information for decision making. Uses technical experience and analytical thinking.
 </li>
 <li>
 Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
 </li>
 <li>
 Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements.
 </li>
 <li>
 Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree and min. 5-10 years of selling experience in imaging field.
 </li>
 <li>
 Previous experience in the Healthcare Industry is essential.
 </li>
 <li>
 Ability to interface with both internal team members and external customers as part of solutions based sales approach
 </li>
 <li>
 Ability to energize, develop and build rapport at all levels within an organization
 </li>
 <li>
 Strong capacity and drive to develop career
 </li>
 <li>
 Excellent verbal and written communication skills in local language as well as good command of English
 </li>
 <li>
 Ability to synthesize complex issues and communicate in simple messages
 </li>
 <li>
 Excellent organizational skills
 </li>
 <li>
 Excellent negotiation &amp; closing skills
 </li>
 <li>
 Strong presentation skills
 </li>
 <li>
 Able to travel
 </li>
 <li>
 Valid motor vehicle license
 
 
 </li>
 </ul>
 Desired Characteristics
 
 
 <ul>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Demonstrated ability to analyze and resolve problems.
 </li>
 <li>
 Ability to document, plan, market, and execute programs.
 </li>
 <li>
 Established project management skills.
 
 
 </li>
 </ul>
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 GE HealthCare - Creating a world where healthcare has no limits
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
 
 
</div>

Booking.com

<div>
 
 About Us:
 
 
 
 At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We&rsquo;re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
 
 
 
 Booking.com is seeking a full time Account Manager for our lovely office in Cairo!
 
 
 
 
 Role Description:
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business;
 </li>
 <li>
 Responsible for maintaining a strong relationship with the accommodation partners (i.e. visiting accommodations, contacting on regular basis);
 </li>
 <li>
 Acting on leads, partner feedback and information on competitor activity;
 </li>
 <li>
 Able to translate statistics and insights about Booking.com's competitors as well as local market knowledge into relevant actions;
 </li>
 <li>
 Responsible for providing trainings to accommodations about the online reservation systems;
 </li>
 <li>
 Partner events: support in organizing Booking.com events and webinars, as well as participating in external events and trade fairs representing the company.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Excellent face-to-face and telephone communication skills;
 </li>
 <li>
 Proficient Arabic &amp; English speaker and writer;
 </li>
 <li>
 Affinity/experience within e-travel and/or hotel/travel industry is a plus;
 </li>
 <li>
 Pro-active, sense of responsibility and can work independently;
 </li>
 <li>
 Great teammate, motivated and enjoys to work in e-travel and hospitality;
 </li>
 <li>
 Willing and able to travel for work for up to 50% of the time (within country)
 
 
 
 </li>
 </ul>
 
 This is a 12-month fixed-term contract (renewal or conversion will be subject to business needs and performance)
 
 
 
 
 Benefits &amp; Perks - Global Impact, Personal Relevance:
 
 
 
 Booking.com&rsquo;s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
 
 
 <ul>
 <li>
 Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
 </li>
 <li>
 Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
 </li>
 <li>
 Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
 
 
 
 </li>
 </ul>
 
 Diversity, Equity and Inclusion (DEI) at Booking.com:
 
 
 
 Diversity, Equity &amp; Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 
 
 Take it from our Chief People Officer, Paulo Pisano: &ldquo;At Booking.com, the diversity of our people doesn&rsquo;t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It&rsquo;s a place where you can make your mark and have a real impact in travel and tech.&rdquo;
 
 
 We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 
 
 
 Application Process:
 
 
 
 <ul>
 <li>
 Let&rsquo;s go places together: How we Hire
 </li>
 <li>
 This role does not come with relocation assistance.
 
 
 
 </li>
 </ul>
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
 
 
 
 Please Attach CV And Additional Documentation In English Language.
 
 
 
 
 Pre-Employment Screening
 
 
 
 
 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
 
</div>

Account Manager - Cairo

8WORX

<div>
 
 Company Description:
 
 
 
 
 
 8WORX is a promising technology solutions provider based in Egypt. They specialize in developing and delivering innovative digital products and services, focusing on the Egyptian and Middle Eastern markets. With a strong foundation in web technologies and over 30 years of combined experience, 8WORX has successfully completed over 350 projects for both private and public sector clients.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Junior Sales Representative located in Cairo. The Junior Sales Representative will be responsible for day-to-day sales activities, including prospecting, cold calling, presenting products, and closing deals. They will also be involved in preparing sales reports and attending sales meetings.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop contact with potential customers in the industry by cold calling, emailing, or scheduling meetings in person.
 </li>
 <li>
 Form new and continue existing relationships with companies in the customer database by visiting them in person, maintaining phone contact, and addressing issues or problems when they come up.
 </li>
 <li>
 Maintain a strong understanding of product features and technical specifications to answer specific customer questions.
 </li>
 <li>
 Present information about company offerings during trade shows or other large events to potential customers.  Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
 </li>
 <li>
 Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
 </li>
 <li>
 Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.
 </li>
 <li>
 Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.  Build and maintain strong, long-lasting client relationships.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Providing Training sessions for 8WORX&rsquo;s clients.
 </li>
 <li>
 Develop trusted advisor relationships with key accounts and customer stakeholders.
 </li>
 <li>
 Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.
 </li>
 <li>
 Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
 </li>
 <li>
 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
 </li>
 <li>
 Prepare reports on account status.
 </li>
 <li>
 Collaborate with the sales team to identify and grow opportunities within the territory.
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Excellent ability to communicate in writing or verbally.
 </li>
 <li>
 Friendly and personable with others.
 </li>
 <li>
 Proficiency with technology, including basic computer operations.
 </li>
 <li>
 Ability to meet goals, stay organized, and maintain a positive attitude.
 </li>
 <li>
 Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.  Proven work experience in the software industry is a plus.
 </li>
 <li>
 Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
 </li>
 <li>
 Solid experience with CRM software and MS Office (particularly MS Excel).
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs.
 </li>
 <li>
 Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
 </li>
 <li>
 Excellent listening, negotiation, and presentation abilities.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
  BA/BS degree in Business Administration, Sales, or a relevant field
 </li>
 </ul>
 
 We provide :
 
 
 Commission
 
 
 Medical insurance
 
 
 Social insurance
 
 
 Transportation allowances
 
 
 Business line
 
 
 Laptop
 
 
 
 
</div>

Junior Sales Representative

Explore 550+ Client account manager in Cairo this November. Find roles across top companies and apply now to boost your career.

550 client account manager jobs IN Cairo

Account Manager

Account Program Manager

Account Manager with Arabic & French

Key Account Executive-Mechanical

Account Manager

Account Manager - Cairo

Junior Sales Representative