key account manager

account management representative Jobs in Istanbul

account management representative

channel sales manager

crm supervisor

customer service

client experience manager

Tommy Hilfiger

<div><p><b>Design Your Future at PVH</b></p><p></p>
Deputy Manager Customer Experience &amp; Sales (Zorlu)<p></p><p><b>
Be part of an iconic story.</b></p><p></p><p>
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.</p><p></p><p><b>
The Team</b></p><p>
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.</p><p></p><p><b>
The Position</b></p><p>
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.</p><p></p><ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul><p></p><p><b>
The Ideal Candidate</b></p><ul>
<li><p>
University Degree in Economics or related studies</p></li>
<li><p>
At least 5 years&rsquo; experience in similar role within structured environment</p></li>
<li><p>
Highly developed business acumen</p></li>
<li><p>
Ability to take a 'big picture' view of a situation</p></li>
<li><p>
Good communication and collaboration skills and abilities</p></li>
<li><p>
Highly detail oriented and organized in work</p></li>
<li><p>
High level in local language and in oral as well as written and oral English communication</p></li>
</ul><p></p><p><b>
Be valued.</b><br>
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.</p><ul>
<li><p><b>
Balance</b> &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</p></li>
<li><p><b>
Health &amp; Wellbeing</b> &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</p></li>
<li><p><b>
Develop</b> &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</p></li>
<li><p><b>
Be at the forefront</b> &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</p></li>
</ul><p></p><p><b>
Be part of it.</b></p><p>
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</p></div><p></p>

Deputy Manager Customer Experience & Sales (Zorlu)

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
 </p>
 <p>
  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 </p>
 <p>
  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 </p>
 <p>
  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 </p>
 <p>
  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 </p>
 <p>
  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
 <p>
  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
 <p>
  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 </p>
 <p>
  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
 <p>
  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 </p>
 <p>
  &bull; Experience in e-commerce or retail operations preferred
 </p>
 <p>
  &bull; Strategic mindset with strong planning, communication, and leadership skills
 </p>
 <p>
  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

Turkcell Global Bilgi

<div>
 <p>
  Bir Turkcell grup &scedil;irketi olarak 1999 y&inodot;l&inodot;nda kuruldu&gbreve;umuzda amac&inodot;m&inodot;z hep e&scedil;siz bir m&uuml;&scedil;teri deneyimi ya&scedil;atmakt&inodot;.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Y&inodot;llar ge&ccedil;se de amac&inodot;m&inodot;z hi&ccedil; de&gbreve;i&scedil;medi ve bug&uuml;n biz yine ayn&inodot; odak noktas&inodot; ve artan heyecan&inodot;m&inodot;zla; toplam 15 lokasyonda, 16 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla firmalar&inodot;n m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye devam ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Telekom sekt&ouml;r&uuml;ndeki k&ouml;kl&uuml; tecr&uuml;bemizin yan&inodot; s&inodot;ra; finans, sigorta, e-ticaret, perakende, ula&scedil;t&inodot;rma, h&inodot;zl&inodot; t&uuml;ketim, havac&inodot;l&inodot;k, otomotiv, teknoloji, enerji ve kamu sekt&ouml;rlerinde hizmet vermekteyiz.
 </p>
 <p>
  E&scedil;siz m&uuml;&scedil;teri deneyimine ula&scedil;abilmek i&ccedil;in geleneksel bir kanal olan ve Ana Hizmetlerimizin alt&inodot;nda yeralan &ccedil;a&gbreve;r&inodot; hizmetlerimize; Dijital, Teknolojik ve Dan&inodot;&scedil;manl&inodot;k Hizmetlerimizi de ekleyerek g&uuml;&ccedil;lendirdik.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Daha h&inodot;zl&inodot;, tasarruf sa&gbreve;layan, kolay ula&scedil;&inodot;labilen bir m&uuml;&scedil;teri deneyimi sunmak i&ccedil;in RPA (Robotik S&uuml;re&ccedil; Otomasyonu), Dijital Yard&inodot;m Masas&inodot;, Social Sniffer, Konu&scedil;ma Analizi, Bulut Santral, Chat &amp; Chat Bot gibi dijital hizmetlerimizi kullan&inodot;yoruz.
 </p>
 <p>
  M&uuml;&scedil;teri deneyimi u&ccedil;tan uca bir s&uuml;re&ccedil; oldu&gbreve;u i&ccedil;in; Deneyim Tasar&inodot;m&inodot;, Kalite &amp; Ara&scedil;t&inodot;rma Y&ouml;netimi gibi dan&inodot;&scedil;manl&inodot;k hizmetlerimiz ile bu deneyimin tasar&inodot;m a&scedil;amas&inodot;n&inodot; da analitik bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla sunuyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ana hizmetlerimiz i&ccedil;erisinde yer alan &ccedil;a&gbreve;r&inodot; hizmetlerimizi ise sadece ses kanal&inodot; ile vermekle kalmay&inodot;p, g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;&scedil;me ve otomatik sesli yan&inodot;t sistemleri (IVR) ile destekleyerek m&uuml;&scedil;terilerimize e&scedil;siz bir deneyim ya&scedil;at&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    &lsquo;&rsquo;Turkcell &Idot;leti&scedil;im Hizmetleri A.&Scedil;. ve Grup &Scedil;irketleri, ki&scedil;isel verilerinizin hukuka uygun olarak toplanmas&inodot;, saklanmas&inodot;, payla&scedil;&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak ve gizlili&gbreve;ini korumak amac&inodot;yla m&uuml;mk&uuml;n olan en &uuml;st seviyede g&uuml;venlik tedbirleri almaktad&inodot;r. &Idot;letmi&scedil; oldu&gbreve;unuz &ouml;zge&ccedil;mi&scedil;iniz do&gbreve;rultusunda, ki&scedil;isel verileriniz veri sorumlusu olarak Turkcell ve Grup &Scedil;irketleri taraf&inodot;ndan toplanarak i&scedil;lenebilecektir. Ki&scedil;isel verilerinize ili&scedil;kin detayl&inodot; bilgi almak, Kanun&rsquo;un 11. maddesinde d&uuml;zenlenen haklar&inodot;n&inodot;z&inodot; kullanmak ve ba&scedil;vuru y&ouml;ntemlerini &ouml;&gbreve;renmek i&ccedil;in Turkcell &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni'ni &lsquo;&rsquo;https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf&rsquo;&rsquo; internet adresimizden inceleyebilirsiniz.&rdquo;
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&scedil; Tan&inodot;m&inodot;
  </strong>
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;ma Modeli:
  </strong>
  Hibrit
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;ma Lokasyonu
  </strong>
  : &Idot;stanbul
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   M&uuml;&scedil;teri verilerini analiz ederek, deneyimi iyile&scedil;tirecek aksiyon planlar&inodot; geli&scedil;tirmek,
  </li>
  <li>
   M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; derinlemesine anlayarak bunlar&inodot; kurumun stratejik hedefleriyle uyumlu &scedil;ekilde kar&scedil;&inodot;lamak,
  </li>
  <li>
   S&uuml;rd&uuml;r&uuml;lebilir ve b&uuml;t&uuml;nsel &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek,
  </li>
  <li>
   T&uuml;m temas noktalar&inodot;nda m&uuml;&scedil;teri memnuniyetini art&inodot;racak sistematik iyile&scedil;tirme projeleri geli&scedil;tirmek,
  </li>
  <li>
   &Idot;&ccedil; g&ouml;r&uuml;leri kullanarak m&uuml;&scedil;teri yolculu&gbreve;unu s&uuml;rekli optimize etmek,
  </li>
  <li>
   Farkl&inodot; i&scedil; birimleriyle etkin i&scedil; birli&gbreve;i kurmak, organizasyon genelinde m&uuml;&scedil;teri odakl&inodot; k&uuml;lt&uuml;r&uuml;n geli&scedil;imine liderlik etmek.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nitelikler
  </strong>
 </p>
 <ul>
  <li>
   Tercihen &uuml;niversitelerin m&uuml;hendislik, i&scedil;letme, iktisat b&ouml;l&uuml;mlerinden mezun
  </li>
  <li>
   En az 7 y&inodot;l toplam i&scedil; deneyimine sahip olan,
  </li>
  <li>
   En az 2 y&inodot;l ekip y&ouml;netimi deneyimi olan,
  </li>
  <li>
   Tercihen m&uuml;&scedil;teri deneyiminde tecr&uuml;beye sahip olan,
  </li>
  <li>
   MS Office programlar&inodot;n&inodot; ileri seviyede kullanabilen,
  </li>
  <li>
   B&uuml;t&ccedil;e, planlama, &ouml;l&ccedil;me, raporlama teknoloji ve metodolojilerine hakim,
  </li>
  <li>
   Tercihen iyi seviyede &Idot;ngilizce dil bilgisine sahip olan,
  </li>
  <li>
   Planlama ve organizasyon yetene&gbreve;i geli&scedil;mi&scedil;,
  </li>
  <li>
   Analitik bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip, i&scedil; sonu&ccedil;lar&inodot; ve finansal g&ouml;stergeler aras&inodot;nda ili&scedil;ki kuran,
  </li>
  <li>
   &Idot;stanbul&rsquo;da ikamet eden.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Seni Neler Bekliyor?
  </strong>
 </p>
 <ul>
  <li>
   Farkl&inodot; &ccedil;al&inodot;&scedil;ma modeli alternatifleri sunan &ldquo;Ahenk&rdquo; ile &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;! (Uzaktan, Hibrit, Ofisten)
  </li>
  <li>
   #buradakariyervar uygulamam&inodot;z ile otonom kariyer f&inodot;rsat&inodot;!
  </li>
  <li>
   Mesleki ve ki&scedil;isel e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;! (Liderlik Geli&scedil;im Programlar&inodot;, Focus Data-RPA-Agile-&Idot;novasyon Sertifika Programlar&inodot;)
  </li>
  <li>
   Anla&scedil;mal&inodot; &uuml;niversite ve dil okullar&inodot; ile e&gbreve;itim deste&gbreve;i!
  </li>
  <li>
   Bireysel &amp; tak&inodot;m ko&ccedil;lu&gbreve;u ve mentorluk programlar&inodot;!
  </li>
  <li>
   Takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;!
  </li>
  <li>
   Annelere &ouml;zel okulun ilk g&uuml;n&uuml;/karne g&uuml;n&uuml; izni!
  </li>
  <li>
   Online psikolog, sa&gbreve;l&inodot;k, diyetisyen, veteriner ve bitki dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; deste&gbreve;i!
  </li>
  <li>
   Sosyal kul&uuml;pler ile keyifli, zinde ve mutlu bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
  </li>
  <li>
   &Ccedil;al&inodot;&scedil;anlara &ouml;zel indirim ve kampanyalar!
  </li>
 </ul>
 <p>
 </p>
</div>


Müşteri Deneyimi Geliştirme Birim Yöneticisi (İstanbul)

Pfizer

<div>
 People Experience Business Partner
 <br/>
 <br/>
 <strong>
  How We Impact Patients
  <br/>
  <br/>
 </strong>
 The People Experience team consists of dedicated, agile, and solution-oriented professionals who think boldly and challenge conventional approaches to foster meaningful work and inclusive growth. As a People Experience Business Partner, your diverse perspectives and experiences are instrumental in shaping a thriving workforce. Whether you're leading talent acquisition efforts, supporting colleagues through key moments, or enabling leadership effectiveness, you contribute directly to our shared goal: making Pfizer Turkey an inclusive, inspiring, and exceptional workplace for all.
 <br/>
 <br/>
 <strong>
  How You Will Contribute
  <br/>
  <br/>
 </strong>
 We believe that our team is the most valued resource for our success. We invite you to a challenging career in Pfizer People Experience Division as a People Experience Business Partner. The key responsibilities in this role include: Core components Reporting to the People Experience Sr. Director, People Experience Business Partner will
 <br/>
 <br/>
 <ul>
  <li>
   Take initiative in diverse projects which would bring added value to both People Experience and overall business
  </li>
  <li>
   Assume active role in introducing effective PX solutions as a strategic partner to several business divisions
  </li>
  <li>
   Work in partnership with all internal/external stakeholders in the business to provide coaching, support and influence organizational capability readiness.
  </li>
  <li>
   Provide full-fledged consultancy and commercially focused PX solutions that support the business area in conjunction with strategic goals.
   <br/>
   <br/>
  </li>
 </ul>
 Partner with Senior Management Teams during periods of change and transformation, offering expertguidance on change management initiatives and organizational restructures.
 <br/>
 <br/>
 <ul>
  <li>
   Work with other PX Business Partners in designing models as well as fine-tuning active systems in linewith the changing dynamics and needs
  </li>
  <li>
   Identify short- and long-term resourcing challenges. Build and maintain local talent pipeline plans,coordinate workforce supply and demand, and advise on recruitment and retention strategies.
  </li>
  <li>
   Embed a performance management culture within the business area as a means of driving businessimprovement by ensuring clear objectives, feedback, and the improvement of customer service
  </li>
  <li>
   Contribute to the development of the wider PX strategy and work closely with the Senior People Experience Management Team
   <br/>
   <br/>
  </li>
 </ul>
 Utilize people analytics and metrics to identify gaps, uncover opportunities, and develop data-driven solutions.
 <br/>
 <br/>
 <ul>
  <li>
   Work with colleagues and managers to resolve people-related issues, particularly performance management and colleague grievances, escalating issues requiring investigation, and/or discipline to the relevant teams.
  </li>
  <li>
   Lead targeted engagement and retention initiatives, leveraging tools like Workday and collaborating with functions such as Total Rewards and Organizational Development
  </li>
  <li>
   Lead strategic talent conversations using tools like Visier to assess internal talent landscapes, succession pipelines, and mobility opportunities
  </li>
  <li>
   Foster strong collaboration with PX Operations, Compensation &amp; Benefits, and regional Centers of Excellence to ensure seamless execution of people strategies and alignment with global frameworks.
  </li>
  <li>
   Demonstrate a consistently positive, solution-focused mindset, proactively identifying opportunities and navigating challenges with resilience and agility.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Expect
  <br/>
  <br/>
 </strong>
 Must-Have:
 <br/>
 <br/>
 University Degree in Business Management, Economics, Industrial Engineering or equivalent
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of 4 years of professional experience
  </li>
  <li>
   Excellent analytical and problem-solving skills
  </li>
  <li>
   High level of ownership of complex situations and accountability in delivering results, working with cross-functional teams and colleagues at all levels of an organization.
  </li>
  <li>
   Consistently demonstrates a positive, proactive, and solution-focused mindset, fostering collaboration and resilience in dynamic environments
  </li>
  <li>
   Ability to generate innovative ideas and solutions, growth mindset
  </li>
  <li>
   Results and detail orientation along with project management and prioritization skills
  </li>
  <li>
   Excellent operational and interpersonal skills with a strong emphasis on partnering
  </li>
  <li>
   Ability to resolve complex issues and manage contention under pressure
   <br/>
   <br/>
  </li>
 </ul>
 Excellent written and verbal (formal and informal) communication skills
 <br/>
 <br/>
 <ul>
  <li>
   Excellent team-player with advanced presentation and consulting skills
   <br/>
   <br/>
  </li>
 </ul>
 High level of English and Turkish proficiency
 <br/>
 <br/>
 <ul>
  <li>
   Advanced level of MS Office (Excel, PowerPoint) programs
   <br/>
   <br/>
  </li>
 </ul>
 Purpose
 <br/>
 <br/>
 <strong>
  Breakthroughs that change patients' lives...
 </strong>
 At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
 <br/>
 <br/>
 School of Leaders
 <br/>
 <br/>
 We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!
 <br/>
 <br/>
 Flexibility
 <br/>
 <br/>
 We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let&rsquo;s start the conversation!
 <br/>
 <br/>
 Equal Employment Opportunity
 <br/>
 <br/>
 We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms &ndash; allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
 <br/>
 <br/>
 People Experience
 <br/>
 <br/>
</div>


Manager/Sr. Associate, People Experience

Samsung Electronics

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
  </li>
  <li>
   Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
  </li>
  <li>
   Guiding Vendors to be aligned with the Samsung Quality Culture
  </li>
  <li>
   Supporting system implementation tasks and task tracking
  </li>
  <li>
   Collecting and analyzing Call Center data and detect areas of improvements
  </li>
  <li>
   Budget management and follow-up of the Call Center
  </li>
  <li>
   Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
  </li>
  <li>
   Sharing the reports on the performance and target success of the Call Center with the senior management
  </li>
  <li>
   To make suggestions for improvement of end-to-end service quality
  </li>
  <li>
   Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
  </li>
  <li>
   Ensuring Customer Satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree is a must
  </li>
  <li>
   At least 8 years of experience in call center management, consumer electronics sector is a plus
  </li>
  <li>
   Call center technologies and CRM/Voice infrastructure system implementation is a plus
  </li>
  <li>
   Experience in call center quality improvement operations is a plus
  </li>
  <li>
   Experienced in team management, performance monitoring, process development/improvement
  </li>
  <li>
   Able to analyze data and have high reporting &amp; presentation skills
  </li>
  <li>
   Adopting customer and solution-oriented working as a principle
  </li>
  <li>
   Fluency in English is a must
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Manager

IQVIA

<div><div><div>Istanbul, T&uuml;rkiye | Full time | Hybrid | R1521941</div></div><p></p><div><div><b><br>
Join Us on Our Journey to Reimagine Healthcare!</b></div><div>
IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. With 85,000 employees across more than 100 countries, we create intelligent connections across the healthcare ecosystem through data, transformative technology, and deep industry expertise.</div><div>
We are now looking for a <b>Key Account Manager</b> to join our Sales team and support pharmaceutical clients in their growth strategies by leveraging IQVIA&rsquo;s data assets and services.</div><div><b>
Role Summary</b></div><div>
As a Key Account Manager, you will build and <b>nurture client relationships</b>, <b>drive revenue growth</b>, and identify <b>new business opportunities</b> across your assigned accounts. You will be the primary point of contact for strategic clients, ensuring they maximize the value of IQVIA&rsquo;s solutions.</div><div><b>
Key Responsibilities:</b></div><div><b><i>
Client Engagement &amp; Business Understanding</i></b></div><ul><li>
Build, strengthen, and expand relationships across client organizations, especially with top strategic accounts.</li><li>
Promote IQVIA products and services to achieve revenue targets.</li><li>
Develop a deep understanding of client priorities and translate them into actionable business opportunities.</li><li>
Create and execute strategic account plans.</li><li>
Act as a trusted advisor on marketing, market research, sales management, industry trends, and IQVIA capabilities.</li></ul><div><b><i>
Commercial &amp; Operational Excellence</i></b></div><ul><li>
Manage contract renewals, subscriptions, and commercial performance metrics.</li><li>
Oversee internal and external financial processes (rebates, invoicing, accounts receivable, DSO).</li><li>
Maintain visibility on pipeline, recent wins, and strategic opportunities (keeping CRM systems updated with opportunities, activities, and account plans).</li><li>
Ensure high levels of client satisfaction in partnership with Client Service teams.</li></ul><div><b><i>
Strategic Client Development</i></b></div><ul><li>
Shape client perception by sharing relevant marketing materials and thought leadership.</li><li>
Facilitate peer-to-peer engagement by connecting clients with relevant IQVIA experts.</li><li>
Identify innovation opportunities aligned with client priorities and IQVIA&rsquo;s strategic direction.</li><li>
Contribute to the broader Sales &amp; Account Management community by sharing insights and best practices.</li></ul><div><b><i>
Skills, Experience &amp; Qualifications</i></b></div><ul><li>
Minimum 4 years of experience in Sales and/or Business Development within the pharmaceutical industry.</li><li>
Strong interpersonal skills and ability to build long-term business relationships.</li><li>
Proven negotiation and influencing capabilities.</li><li>
Demonstrated proactivity and ability to identify and convert opportunities.</li><li>
Solid understanding of the pharma business model and life sciences commercial strategy.</li><li>
Experience working successfully in a matrixed organization.</li><li>
Excellent customer service mindset and ability to translate client needs into solutions.</li><li>
Confidence in contractual and procurement processes.</li><li>
Strong judgment and decision-making skills.</li><li>
Minimum Bachelor degree in Engineering, Business Management, or related field.</li><li>
Fluency in English.</li></ul><div>
Please submit your CV in English</div><div><b><i>
Why Join IQVIA?</i></b></div><div>
At IQVIA, you can shape your career and choose the path that best supports your growth. With exposure to diverse geographies, capabilities, and therapeutic areas, you&rsquo;ll find endless opportunities to learn, evolve, and make an impact.</div><div>
We believe that meaningful results come from the right people working in the right environment. Here, you&rsquo;ll help clients drive healthcare forward and ultimately improve human health outcomes.</div><div>
It&rsquo;s an exciting time to join us &mdash; and to reimagine what&rsquo;s possible in healthcare.</div><div>
Moving healthcare forward. Together.</div><div>
IQVIA is committed to fostering a diverse and inclusive workplace. We believe that embracing diversity strengthens our teams, enhances innovation, and enables every employee to reach their full potential.</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div></div></div><div></div>

Key Account Manager - Istanbul based

Prada

<div><div><div><div><div><i>Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church&rsquo;s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.</i></div><div></div><div><b><br>
JOB PURPOSE</b></div>
<div>
You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience.</div>
<div>
You will support the Store Manager in bringing to the store to full potential, achieving business results and qualitative objectives. You will also plan and cascades training programs in line with global, local and store priorities, promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels and support the Store Leadership in Team development and driving performance of individual Client Advisors.</div><br>
<div></div>
<div><b>
RESPONSIBILITIES</b></div><br>
<div></div>
<div><b>
PARTNER WITH STORE MANAGER &amp; STORE LEADERSHIP
</b></div><ul><li>Identify training needs in line with business priorities
</li><li>Develop training action plans at a Store &amp; Client Advisor level
</li><li>Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
</li><li>Collaborate with all other retail functions<i> </i>to jointly organize and manage specific training activities
</li><li>Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level</li><br>
</ul>
<div></div><div><b>TRAINING</b></div>
<ul>
<li>Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
</li><li>Drive in-store training initiatives with active shop floor presence
</li><li>Monitor quality, impact and true retention of training content
</li><li>Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)</li><br>
</ul>
<div></div><div><b>CULTURE OF COACHING
</b></div><ul><li>Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
</li><li>Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
</li><li>Ensure regular communication with Trainees, giving them continuous feedback on progress</li><br>
</ul>
<div></div><p><b>ONBOARDING</b></p>
<ul>
<li>Manage onboarding journeys for New Hires in the store by facilitating their in-store induction and partnering with HR</li></ul><br>
<div></div>
<p>
</p><p><b>KNOWLEDGE AND SKILLS</b></p>
<div>
Bachelor Degree in learning and development fields, human resources management, psychology, or a related field or vocational training.</div>
<div>
4+ years of experience in the retail training field or in a retail managerial role.</div>
<div>
Completed trainer qualification and relevant professional experience</div>
<div>
In-depth knowledge of talent management and/or personnel development methods and tools</div>
<div>
Excellent presentation and facilitation skills</div>
<div>
Strong coordination and organizational skills, with a high level of communication ability</div>
<div>
Fluent English is required</div><br>
<div></div>
<div><i>
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.</i><br>
<i>Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.</i></div></div></div></div></div>

PRADA In Store Trainer, Istanbul

Explore 1069+ Client experience manager in Istanbul this January. Find roles across top companies and apply now to boost your career.