key account manager

account manager

customer success manager Jobs in Istanbul

customer success manager

center manager

channel development associate manager Jobs in Istanbul

channel development associate manager

client experience manager

Tiffany & Co.

<div>
 
 Job Description
 
 
 
 
 TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
 
 
 
 
 At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
 
 
 
 
 It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
 
 
 
 
 We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
 
 
 
 The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
 
 
 
 Responsabilities:
 
 
 
 
 SALES
 
 
 
 
 Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:
 
 
 
 <ul>
 <li>
 Manage and motivate the team to consistently achieve or exceed store sales target.
 </li>
 <li>
 Drive client development activities among individual team members to cultivate new and existing clients.
 </li>
 <li>
 Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
 </li>
 <li>
 Drive business through key product pillars and KPIs.
 
 
 </li>
 </ul>
 
 SERVICE
 
 
 
 
 Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
 
 
 
 <ul>
 <li>
 Lead, model and coach based on client feedback.
 </li>
 <li>
 Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
 </li>
 <li>
 Optimize hospitality and store amenities to create unique experiences.
 </li>
 <li>
 Take action on client feedback to improve client service.
 
 
 </li>
 </ul>
 
 TALENT
 
 
 
 
 Attract, hire, and retain top talent to cultivate a climate of high performance:
 
 
 
 <ul>
 <li>
 Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
 </li>
 <li>
 Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
 </li>
 <li>
 Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
 </li>
 <li>
 Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
 
 
 </li>
 </ul>
 
 OPERATIONS EXCELLENCE
 
 
 
 
 Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:
 
 
 
 <ul>
 <li>
 Ensure exceptional operational support to drive sales and service.
 </li>
 <li>
 Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
 </li>
 <li>
 Ensure compliance with all internal control procedures.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
 </li>
 <li>
 Proven track record in sales generation, managing the achievement of sales results.
 </li>
 <li>
 Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
 </li>
 <li>
 Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
 </li>
 <li>
 Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 A college/university degree.
 </li>
 <li>
 Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
 
 
 </li>
 </ul>
</div>

Team Manager (Assistant Store Manager) | NEW OPENING - Istanbul Airport

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Garanti BBVA

<div>
 
 
 Sen de yeteneklerinle parlayabilece&gbreve;in, teknolojide &ouml;nc&uuml; ve birlikte ba&scedil;armay&inodot; hedefleyen bir ekibin par&ccedil;as&inodot; olmak istersen hemen aram&inodot;za kat&inodot;l!
 
 
 
 
 
 
 
 
 
 
 Garanti BBVA&rsquo; da seni neler bekliyor?
 
 
 
 
 
 <ul>
 <li>
 Global bir grubun par&ccedil;as&inodot; olma,
 </li>
 <li>
 Garanti BBVA ortak de&gbreve;erleri etraf&inodot;nda birle&scedil;en en iyi tak&inodot;mla &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;,
 </li>
 <li>
 &Idot;lham veren liderler e&scedil;li&gbreve;inde potansiyelini ger&ccedil;ekle&scedil;tirebilece&gbreve;in destekleyici ve geli&scedil;tirici i&scedil; ortam&inodot;,
 </li>
 <li>
 BBVA grubumuzun lokal ve global kariyer f&inodot;rsatlar&inodot;,
 </li>
 <li>
 Sana &ouml;zel geli&scedil;im plan&inodot; ve bu plan&inodot; destekleyecek s&inodot;n&inodot;rs&inodot;z e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;,
 </li>
 <li>
 Hibrit &ccedil;al&inodot;&scedil;ma modeli,
 </li>
 <li>
 &Idot;Y&Idot; Bak Kendine Wellbeing Program&inodot; ve 20&rsquo;den fazla hobi kul&uuml;b&uuml; ve spor tak&inodot;m&inodot;,
 </li>
 <li>
 Kurumsal g&ouml;n&uuml;ll&uuml;l&uuml;k programlar&inodot;,
 </li>
 <li>
 &Idot;ngilizce ve &Idot;spanyolcan&inodot; geli&scedil;tirebilece&gbreve;in &uuml;cretsiz yabanc&inodot; dil platformu,
 </li>
 <li>
 &Ouml;zel sa&gbreve;l&inodot;k ve hayat sigortas&inodot;,
 </li>
 <li>
 Do&gbreve;um g&uuml;n&uuml; izni ve daha fazlas&inodot; seni bekliyor 😊
 </li>
 </ul>
 
 
 
 
 
 
 
 
 M&uuml;&scedil;teri Deneyimi Y&ouml;netimi ekibinde nelerden sorumlu olacaks&inodot;n?
 
 
 
 
 
 <ul>
 <li>
 Radikal M&uuml;&scedil;teri Perspektifi stratejisi kapsam&inodot;nda geli&scedil;tirilen m&uuml;&scedil;teri deneyimi program&inodot;n t&uuml;m ad&inodot;mlar&inodot;na hakim olmak,
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;anlar&inodot;n Radikal M&uuml;&scedil;teri Perspektifi yakla&scedil;&inodot;m&inodot;na adapte olmas&inodot; ad&inodot;na gerekli de&gbreve;i&scedil;im y&ouml;netimi &ccedil;al&inodot;&scedil;malar&inodot;n&inodot; ger&ccedil;ekle&scedil;tirmek,
 </li>
 <li>
 Bu de&gbreve;i&scedil;im y&ouml;netimi &ccedil;al&inodot;&scedil;malar&inodot; i&ccedil;erisinde;
 </li>
 <li>
 Program i&ccedil;in belirlenen KPI&rsquo;lar&inodot;n takibini yapmak, ilgili ekiplerle olan payla&scedil;&inodot;mlar&inodot; takip etmek,
 </li>
 <li>
 Ekiplerle proje bazl&inodot; takip toplant&inodot;lar&inodot; ve komiteler organize etmek,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye dair i&ccedil;erikler haz&inodot;rlamak ve t&uuml;m banka ile payla&scedil;mak,
 </li>
 <li>
 Bankan&inodot;n m&uuml;&scedil;teri deneyimine dair proje &ccedil;&inodot;kt&inodot;lar&inodot;n&inodot; takip ederek banka ile payla&scedil;&inodot;lacak i&ccedil;erikler haz&inodot;rlamak,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye y&ouml;nelik &ouml;d&uuml;l programlar&inodot; ve yar&inodot;&scedil;malar kurgulamak, t&uuml;m organizasyonundan sorumlu olmak,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye y&ouml;nelik &uuml;st y&ouml;netim ile bulu&scedil;malar &ndash; konferanslar organize etmek, videolar haz&inodot;rlamak,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye y&ouml;nelik E&gbreve;itim M&uuml;d&uuml;rl&uuml;&gbreve;&uuml; ile birlikte e&gbreve;itimler organize etmek,
 </li>
 <li>
 T&uuml;m i&ccedil;eriklerin y&ouml;netiminin sa&gbreve;land&inodot;&gbreve;&inodot; web portal&inodot;n&inodot; beslemek, g&uuml;ncellemek, teknik geli&scedil;tirmelerini IT ekibi ile birlikte hayata ge&ccedil;irmek,
 </li>
 <li>
 &Idot;&ccedil;erik ve video haz&inodot;rl&inodot;klar&inodot;nda ajanslar ile &ccedil;al&inodot;&scedil;mak,
 </li>
 <li>
 Banka i&ccedil;indeki ilgili ekipleri koordine etmek, m&uuml;&scedil;teri deneyimi sorumlular&inodot; ile yak&inodot;n &ccedil;al&inodot;&scedil;mak,
 </li>
 <li>
 Holding ekipleri ile yo&gbreve;un koordinasyon i&ccedil;inde &ccedil;al&inodot;&scedil;mak, yaz&inodot;l&inodot; ve s&ouml;zl&uuml; &Idot;ngilizce ileti&scedil;imde olmak,
 </li>
 <li>
 Di&gbreve;er grup &uuml;lkelerinin geli&scedil;imlerini takip etmek, aksiyonlar&inodot;n&inodot; incelemek.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Bu Ekibe Nas&inodot;l Birini Ar&inodot;yoruz?
 
 
 
 
 
 
 
 Birlikte yeni fikirler &uuml;retece&gbreve;imiz, ba&scedil;ar&inodot;dan ba&scedil;ar&inodot;ya ko&scedil;aca&gbreve;&inodot;m&inodot;z bir &ccedil;al&inodot;&scedil;ma arkada&scedil;&inodot; ar&inodot;yoruz.
 
 
 
 
 Sen de
 
 ;
 
 
 
 
 <ul>
 <li>
 &Idot;&scedil; birlik&ccedil;i ve &ccedil;e&scedil;itlili&gbreve;i y&uuml;ksek ortamlarda &ccedil;al&inodot;&scedil;maktan keyif al&inodot;yorsan,
 </li>
 <li>
 &ldquo;Bu i&scedil; benden sorulur&rdquo; diyor ve sorumluluk almaktan motive oluyorsan,,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetinin her &scedil;eyden &ouml;nce geldi&gbreve;ine inan&inodot;yorsan,
 </li>
 <li>
 &Ccedil;ok say&inodot;da ekibi koordine edebiliyorsan,
 </li>
 <li>
 Etkili ileti&scedil;im benden sorulur diyorsan...
 </li>
 </ul>
 
 
 
 
 
 Bu g&ouml;rev i&ccedil;in &ldquo;olmazsa olmazlar&inodot;m&inodot;z&rdquo; da var. E&gbreve;er;
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin Lisans b&ouml;l&uuml;mlerinden mezunsan,
 </li>
 <li>
 &Idot;lgili alanda deneyimliysen,
 </li>
 <li>
 &Idot;ngilizce yaz&inodot;l&inodot; ve s&ouml;zl&uuml; aktif kullan&inodot;yorsan.
 </li>
 </ul>
 
 
 
 
 
 Ve tercihen;
 
 
 
 
 
 <ul>
 <li>
 &Idot;&ccedil;erik haz&inodot;rlama, metin olu&scedil;turma, tasar&inodot;msal d&uuml;&scedil;&uuml;nme yetkinliklerine sahipsen,
 </li>
 </ul>
 
 
 
 
 Kariyer f&inodot;rsat&inodot;m&inodot;za hemen ba&scedil;vur, Garanti BBVA&rsquo;n&inodot;n f&inodot;rsatlarla dolu d&uuml;nyas&inodot;nda bulu&scedil;al&inodot;m.
 
 
 
 
 
 
 #YeteneklerinParlad&inodot;&gbreve;&inodot;YereDavetlisin
 
 💙
 
 
 
 
 
 
 Hakk&inodot;m&inodot;zda
 
 
 
 BBVA olarak, &ccedil;a&gbreve;&inodot;n olanaklar&inodot;n&inodot; herkese sunmak amac&inodot;yla d&uuml;nya bankac&inodot;l&inodot;&gbreve;&inodot;n&inodot;n d&ouml;n&uuml;&scedil;&uuml;m&uuml;ne &ouml;nc&uuml;l&uuml;k ediyoruz. 30&rsquo;a yak&inodot;n &uuml;lkede, 89 milyondan fazla m&uuml;&scedil;terisi olan k&uuml;resel bir finans kurulu&scedil;uyuz. D&uuml;nyada 115.000'den fazla &ccedil;al&inodot;&scedil;an&inodot; bulunan ve her birinin kendi profesyonel kariyerinin kahraman&inodot; ve tasar&inodot;mc&inodot;s&inodot; oldu&gbreve;u bir grubuz. Kurumsal sorumluluk yakla&scedil;&inodot;m&inodot;m&inodot;z ve i&scedil; modelimiz ile &ccedil;e&scedil;itlili&gbreve;i ve finansal e&gbreve;itimi ve k&uuml;lt&uuml;r&uuml; destekliyoruz. BBVA'n&inodot;n bir par&ccedil;as&inodot; olmak, kariyerini sekt&ouml;rdeki en yenilik&ccedil;i &scedil;irketlerden birinde geli&scedil;tirmek demektir.
 
 
 
 
 
 
 De&gbreve;erlerimiz
 
 
 
 De&gbreve;erlerimiz t&uuml;m &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot; tan&inodot;mlar, amac&inodot;m&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmemize ve t&uuml;m i&scedil;lerimizi ve kararlar&inodot;m&inodot;z&inodot; y&ouml;nlendirmemize yard&inodot;mc&inodot; olur: M&uuml;&scedil;terimiz &ouml;nceli&gbreve;imizdir, b&uuml;y&uuml;k d&uuml;&scedil;&uuml;n&uuml;r&uuml;z, tek bir ekibiz.
 
 
 
 
 
 
 &Ccedil;e&scedil;itlilik yakla&scedil;&inodot;m&inodot;m&inodot;z
 
 
 
 Garanti BBVA olarak farkl&inodot; bak&inodot;&scedil; a&ccedil;&inodot;lar&inodot;na sahip &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;yla geli&scedil;ece&gbreve;imize, daha iyi bir &ccedil;al&inodot;&scedil;ma ortam&inodot;na ula&scedil;aca&gbreve;&inodot;m&inodot;za inan&inodot;yoruz. E&scedil;it istihdam sa&gbreve;lamay&inodot; g&ouml;rev edinen bir kurum olarak &ccedil;e&scedil;itlili&gbreve;i destekliyoruz. &Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n mesleki ve ki&scedil;isel geli&scedil;imine f&inodot;rsat sunan, kendilerini en iyi &scedil;ekilde g&ouml;stermelerini sa&gbreve;layan, geli&scedil;imlerine odaklanan i&scedil;birlik&ccedil;i ve kapsay&inodot;c&inodot; bir &ccedil;al&inodot;&scedil;ma ortam&inodot; yaratmak i&ccedil;in yeni ad&inodot;mlar atmaya devam ediyoruz.
 
 
 
</div>

Müşteri Deneyimi Yönetimi Yetkilisi / Uzmanı / Yönetmeni

Turkcell Global Bilgi

<div>
 
 Bir Turkcell grup &scedil;irketi olarak 1999 y&inodot;l&inodot;nda kuruldu&gbreve;umuzda amac&inodot;m&inodot;z hep e&scedil;siz bir m&uuml;&scedil;teri deneyimi ya&scedil;atmakt&inodot;.
 
 
 
 
 
 Y&inodot;llar ge&ccedil;se de amac&inodot;m&inodot;z hi&ccedil; de&gbreve;i&scedil;medi ve bug&uuml;n biz yine ayn&inodot; odak noktas&inodot; ve artan heyecan&inodot;m&inodot;zla; toplam 15 lokasyonda, 16 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla firmalar&inodot;n m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye devam ediyoruz.
 
 
 
 
 
 Telekom sekt&ouml;r&uuml;ndeki k&ouml;kl&uuml; tecr&uuml;bemizin yan&inodot; s&inodot;ra; finans, sigorta, e-ticaret, perakende, ula&scedil;t&inodot;rma, h&inodot;zl&inodot; t&uuml;ketim, havac&inodot;l&inodot;k, otomotiv, teknoloji, enerji ve kamu sekt&ouml;rlerinde hizmet vermekteyiz.
 
 
 E&scedil;siz m&uuml;&scedil;teri deneyimine ula&scedil;abilmek i&ccedil;in geleneksel bir kanal olan ve Ana Hizmetlerimizin alt&inodot;nda yeralan &ccedil;a&gbreve;r&inodot; hizmetlerimize; Dijital, Teknolojik ve Dan&inodot;&scedil;manl&inodot;k Hizmetlerimizi de ekleyerek g&uuml;&ccedil;lendirdik.
 
 
 
 
 
 Daha h&inodot;zl&inodot;, tasarruf sa&gbreve;layan, kolay ula&scedil;&inodot;labilen bir m&uuml;&scedil;teri deneyimi sunmak i&ccedil;in RPA (Robotik S&uuml;re&ccedil; Otomasyonu), Dijital Yard&inodot;m Masas&inodot;, Social Sniffer, Konu&scedil;ma Analizi, Bulut Santral, Chat &amp; Chat Bot gibi dijital hizmetlerimizi kullan&inodot;yoruz.
 
 
 M&uuml;&scedil;teri deneyimi u&ccedil;tan uca bir s&uuml;re&ccedil; oldu&gbreve;u i&ccedil;in; Deneyim Tasar&inodot;m&inodot;, Kalite &amp; Ara&scedil;t&inodot;rma Y&ouml;netimi gibi dan&inodot;&scedil;manl&inodot;k hizmetlerimiz ile bu deneyimin tasar&inodot;m a&scedil;amas&inodot;n&inodot; da analitik bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla sunuyoruz.
 
 
 
 
 
 Ana hizmetlerimiz i&ccedil;erisinde yer alan &ccedil;a&gbreve;r&inodot; hizmetlerimizi ise sadece ses kanal&inodot; ile vermekle kalmay&inodot;p, g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;&scedil;me ve otomatik sesli yan&inodot;t sistemleri (IVR) ile destekleyerek m&uuml;&scedil;terilerimize e&scedil;siz bir deneyim ya&scedil;at&inodot;yoruz.
 
 
 
 
 
 
 
 &lsquo;&rsquo;Turkcell &Idot;leti&scedil;im Hizmetleri A.&Scedil;. ve Grup &Scedil;irketleri, ki&scedil;isel verilerinizin hukuka uygun olarak toplanmas&inodot;, saklanmas&inodot;, payla&scedil;&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak ve gizlili&gbreve;ini korumak amac&inodot;yla m&uuml;mk&uuml;n olan en &uuml;st seviyede g&uuml;venlik tedbirleri almaktad&inodot;r. &Idot;letmi&scedil; oldu&gbreve;unuz &ouml;zge&ccedil;mi&scedil;iniz do&gbreve;rultusunda, ki&scedil;isel verileriniz veri sorumlusu olarak Turkcell ve Grup &Scedil;irketleri taraf&inodot;ndan toplanarak i&scedil;lenebilecektir. Ki&scedil;isel verilerinize ili&scedil;kin detayl&inodot; bilgi almak, Kanun&rsquo;un 11. maddesinde d&uuml;zenlenen haklar&inodot;n&inodot;z&inodot; kullanmak ve ba&scedil;vuru y&ouml;ntemlerini &ouml;&gbreve;renmek i&ccedil;in Turkcell &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni'ni &lsquo;&rsquo;https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf&rsquo;&rsquo; internet adresimizden inceleyebilirsiniz.&rdquo;
 
 
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 &Ccedil;al&inodot;&scedil;ma Modeli:
 
 Hibrit
 
 
 
 &Ccedil;al&inodot;&scedil;ma Lokasyonu
 
 : &Idot;stanbul
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri verilerini analiz ederek, deneyimi iyile&scedil;tirecek aksiyon planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; derinlemesine anlayarak bunlar&inodot; kurumun stratejik hedefleriyle uyumlu &scedil;ekilde kar&scedil;&inodot;lamak,
 </li>
 <li>
 S&uuml;rd&uuml;r&uuml;lebilir ve b&uuml;t&uuml;nsel &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek,
 </li>
 <li>
 T&uuml;m temas noktalar&inodot;nda m&uuml;&scedil;teri memnuniyetini art&inodot;racak sistematik iyile&scedil;tirme projeleri geli&scedil;tirmek,
 </li>
 <li>
 &Idot;&ccedil; g&ouml;r&uuml;leri kullanarak m&uuml;&scedil;teri yolculu&gbreve;unu s&uuml;rekli optimize etmek,
 </li>
 <li>
 Farkl&inodot; i&scedil; birimleriyle etkin i&scedil; birli&gbreve;i kurmak, organizasyon genelinde m&uuml;&scedil;teri odakl&inodot; k&uuml;lt&uuml;r&uuml;n geli&scedil;imine liderlik etmek.
 </li>
 </ul>
 
 
 
 
 
 Nitelikler
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin m&uuml;hendislik, i&scedil;letme, iktisat b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 En az 7 y&inodot;l toplam i&scedil; deneyimine sahip olan,
 </li>
 <li>
 En az 2 y&inodot;l ekip y&ouml;netimi deneyimi olan,
 </li>
 <li>
 Tercihen m&uuml;&scedil;teri deneyiminde tecr&uuml;beye sahip olan,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; ileri seviyede kullanabilen,
 </li>
 <li>
 B&uuml;t&ccedil;e, planlama, &ouml;l&ccedil;me, raporlama teknoloji ve metodolojilerine hakim,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce dil bilgisine sahip olan,
 </li>
 <li>
 Planlama ve organizasyon yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 Analitik bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip, i&scedil; sonu&ccedil;lar&inodot; ve finansal g&ouml;stergeler aras&inodot;nda ili&scedil;ki kuran,
 </li>
 <li>
 &Idot;stanbul&rsquo;da ikamet eden.
 </li>
 </ul>
 
 
 
 
 
 Seni Neler Bekliyor?
 
 
 <ul>
 <li>
 Farkl&inodot; &ccedil;al&inodot;&scedil;ma modeli alternatifleri sunan &ldquo;Ahenk&rdquo; ile &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;! (Uzaktan, Hibrit, Ofisten)
 </li>
 <li>
 #buradakariyervar uygulamam&inodot;z ile otonom kariyer f&inodot;rsat&inodot;!
 </li>
 <li>
 Mesleki ve ki&scedil;isel e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;! (Liderlik Geli&scedil;im Programlar&inodot;, Focus Data-RPA-Agile-&Idot;novasyon Sertifika Programlar&inodot;)
 </li>
 <li>
 Anla&scedil;mal&inodot; &uuml;niversite ve dil okullar&inodot; ile e&gbreve;itim deste&gbreve;i!
 </li>
 <li>
 Bireysel &amp; tak&inodot;m ko&ccedil;lu&gbreve;u ve mentorluk programlar&inodot;!
 </li>
 <li>
 Takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;!
 </li>
 <li>
 Annelere &ouml;zel okulun ilk g&uuml;n&uuml;/karne g&uuml;n&uuml; izni!
 </li>
 <li>
 Online psikolog, sa&gbreve;l&inodot;k, diyetisyen, veteriner ve bitki dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; deste&gbreve;i!
 </li>
 <li>
 Sosyal kul&uuml;pler ile keyifli, zinde ve mutlu bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;anlara &ouml;zel indirim ve kampanyalar!
 </li>
 </ul>
 
 
</div>

Müşteri Deneyimi Geliştirme Birim Yöneticisi (İstanbul)

<div>
 
 
 With more than 150 years of industry-leading experience, the businesses of SGS &amp; Co and SGK are uniting to form SGX&mdash;a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers&mdash;all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.
 
 
 
 
 
 
 
 Position Summary-
 
 
 
 We are looking for a Project Manager specialized in packaging graphic chain to join our fast-paced and demanding team.
 
 
 Reporting into the Client Services Director, this role will be responsible for the day-to-day management of projects for clients. You will have exceptional organisational and communication skills and will foster direct relationships with clients and partner with the creative and production teams, leading the work from initial concepts through to end delivery.
 
 
 
 
 
 
 
 
 
 Job Responsibilities-
 
 
 <ul>
 <li>
 Build and sustain a strong relationship with the Packaging Development team responsible for a range of Brands. Work as a liaison between the Packaging Development team and commercial / marketing categories.
 </li>
 <li>
 Work to establish Schawk as the artwork provider of choice, building key relationships across key departments within the client.
 </li>
 <li>
 To build a key relationship with the Client Head of NGP Packaging
 </li>
 <li>
 Act as the Account Manager contact for the SGK team on site. Manage the day to day running of the account within your category ensuring that client needs are met.
 </li>
 <li>
 Work closely with client and give required support, as necessary.
 </li>
 <li>
 Ensure that relationships are maintained with all other members of the client team and that any issues are resolved immediately.
 </li>
 <li>
 Hold weekly update meetings with the client to discuss project status across the business. Discuss any concerns with regards to volumes, category issues and delays with projects.
 </li>
 <li>
 Build relationships with all client contacts and hold weekly meetings to discuss project status ensuring that service levels from SGK teams are being maintained.
 </li>
 <li>
 Maintain relationships with key suppliers in each category.
 </li>
 <li>
 Ensure that SGK is working efficiently with them to achieve the launch timescales.
 </li>
 <li>
 Assist new suppliers to grasp the client process by hosting supplier days at the studio and presenting at client conferences when requested.
 </li>
 <li>
 Keep abreast of trends in the retail market and how they may affect the client.
 </li>
 <li>
 Be commercially aware and responsive to client needs.
 </li>
 <li>
 Attend client and supplier studio tours as required.
 </li>
 <li>
 Assist the Account Manager with presentation of the artwork and repro process.
 </li>
 </ul>
 
 
 
 
 
 Requirements-
 
 
 <ul>
 <li>
 Strong organisational skills along with ability to multitask.
 </li>
 <li>
 Excellent communication skills both verbal and written in Turkish and English
 </li>
 <li>
 Good attention to detail.
 </li>
 <li>
 Flexible and hardworking.
 </li>
 <li>
 A team player, with an efficient and proactive approach.
 </li>
 <li>
 Smart appearance and professional attitude.
 </li>
 <li>
 Approachable and trustworthy.
 </li>
 <li>
 PC literate &ndash; Microsoft Office, Adobe Acrobat.
 </li>
 <li>
 Experience of industry web-based briefing and approval systems.
 </li>
 <li>
 Knowledge of packaging artwork coordination, print or repro/prepress.
 </li>
 <li>
 Knowledge of design, retail, brand and packaging
 </li>
 </ul>
 
 
 
 
 
 The businesses of SGS &amp; Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.
 
 
</div>

Packaging Project Manager

BoF Careers

<div>
 
 Overview
 
 
 
 MONCLER is looking for a Store Operations Manager in Istanbul Airport.
 
 
 
 Your Impact
 
 
 
 The Store Operations Manager, as custodian of store's assets, is accountable for leading all business support activities and processes, always ensuring effective and timely execution.
 
 
 The Store Operations Manager, managing and coaching a dedicated team with energy and professionalism, enables the sales team to maximize store performances and provide excellent client service.
 
 
 
 Responsibilities And Tasks
 
 
 
 <ul>
 <li>
 Drive operational excellence being accountable for efficiency and accuracy of day-to-day Back of House procedures and processes
 </li>
 <li>
 Guarantee proper organization and accessibility of merchandise in the Stock Room in accordance with Moncler directives and procedures
 </li>
 <li>
 Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss-prevention and inventory discrepancies.
 </li>
 <li>
 Ensure the implementation and execution of after sales service procedures striving for excellent results
 </li>
 <li>
 Be the point of contact with regard to transfers in and out.
 </li>
 <li>
 Have full ownership of cash/card handling and client data procedures; ensure correct data collection to strengthen relationships with Clients.
 </li>
 <li>
 Collect all data needed to have a clear understanding of all operations policies and procedures, in preparation to train colleagues and new hires.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Requirements:
 </li>
 <ul>
 <li>
 5 Years previous experience in managerial roles, in structured Fashion Luxury/Retail Companies (International Companies preferred);
 </li>
 <li>
 Degree with specialization in Retail/Hospitality Management is a plus;
 </li>
 <li>
 Willingness to relocate and evolve in the organization;
 </li>
 <li>
 Proven background in staff recruitment and development;
 </li>
 <li>
 Proven excellent client service and stock management skills;
 </li>
 <li>
 Fluency in Turkish and good level in English, while another language is a plus;
 </li>
 <li>
 Digitally aware. Deep knowledge of MS Office and proven experience in clienteling, payments and warehouse management systems and tools.
 
 </li>
 </ul>
 </ul>
 " Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color , Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."
</div>

Moncler Store Operations Manager - Istanbul Airport F/M

Explore 1259+ Client experience manager in Istanbul this November. Find roles across top companies and apply now to boost your career.