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customer success specialist Jobs in Istanbul

customer success specialist

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customer service associate

customer service representative Jobs in Istanbul

customer service representative

client experience manager

Tiffany & Co.

<div>TIFFANY &amp; CO. IS OPENING A NEW STORE AT ISTANBUL AIRPORT
At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany &amp; Co.&rsquo;s continued legacy.
The Team Manager (or Assistant Store Manager) will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store experience. S/he will assume oversight for the store when the Store Manager is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
Responsabilities:
SALES
Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs:
<ul><li>Manage and motivate the team to consistently achieve or exceed store sales target.
</li><li>Drive client development activities among individual team members to cultivate new and existing clients.
</li><li>Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
</li><li>Drive business through key product pillars and KPIs.
</li></ul>SERVICE
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
<ul><li>Lead, model and coach based on client feedback.
</li><li>Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
</li><li>Optimize hospitality and store amenities to create unique experiences.
</li><li>Take action on client feedback to improve client service.
</li></ul>TALENT
Attract, hire, and retain top talent to cultivate a climate of high performance:
<ul><li>Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
</li><li>Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
</li><li>Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
 </li><li>Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
</li></ul>OPERATIONS EXCELLENCE
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement:
<ul><li>Ensure exceptional operational support to drive sales and service.
</li><li>Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
</li><li>Ensure compliance with all internal control procedures.
</li></ul>Required Qualifications
<ul><li>Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).
</li><li>Proven track record in sales generation, managing the achievement of sales results.
</li><li>Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
</li><li>Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
</li><li>Turkish and English speaking abilities are mandatory, a third language is an appreciated plus.
</li></ul>Preferred Qualifications:
<ul><li>A college/university degree.
</li><li>Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
</li></ul>#LI-SM1</div>

Team Manager (Assistant Store Manager) | NEW OPENING - Istanbul Airport

DEEL

<div>Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries&mdash;helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies &ndash; breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries&mdash;ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator&rsquo;s top companies list &ndash; all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum&mdash;backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years&mdash;you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you&rsquo;ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. 
Responsibilities<ul><li>
Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel</li><li>
Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits</li><li>
Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries</li><li>
Admin support: generation of reports, employment verification letters, HRIS administration</li><li>
Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel</li></ul> 
Qualifications<ul><li>
3-5 years of HR administrative experience in a high-volume (500+ employees) and fast paced environment.</li><li>
Fluency in English and Hebrew languages (written and spoken).</li><li>
Excellent communication skills and strong customer orientation.</li><li>
Knowledge of local labor law. HR qualifications or certifications are a valuable asset.</li><li>
International HR experience is a competitive advantage.</li><li>
Experience working in start-up environments is highly valued.</li><li>
Strong analytical skills: identify, scope and resolve complex and sensitive HR issues.</li><li>
Data driven: you challenge status quo and strive to improve response times and employee experience.</li><li>
Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus.</li><li>
You need to be located in the EMEA region.</li></ul>
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you&rsquo;ll enjoy<ul><li>
Stock grant opportunities dependent on your role, employment status and location</li><li>
Additional perks and benefits based on your employment status and country</li><li>
The flexibility of remote work, including optional WeWork access</li></ul>
At Deel, we&rsquo;re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page. 
 
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. 
 
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144</div>

HR Experience Specialist | EMEA (Hebrew Fluent)

Akbank

<div>
 
 
 Kurumsal M&uuml;&scedil;teri &Idot;li&scedil;kileri Y&ouml;neticisi Ne &Idot;&scedil; Yapar?
 
 
 
 
 
 <ul>
 <li>
 &Idot;stanbul&rsquo;daki Kurumsal &Scedil;ubelerimizde g&ouml;rev alacak Kurumsal M&uuml;&scedil;teri &Idot;li&scedil;kileri Y&ouml;neticisi, kurumsal ve &ccedil;ok uluslu m&uuml;&scedil;terilere etkin portf&ouml;y y&ouml;netimi ve kapsaml&inodot; bankac&inodot;l&inodot;k hizmetleri sunar
 </li>
 <li>
 Kurumsal Bankac&inodot;l&inodot;k B&ouml;l&uuml;m&uuml; taraf&inodot;ndan belirlenen hedef m&uuml;&scedil;teri portf&ouml;y&uuml;ne y&ouml;nelik pazarlama ve sat&inodot;&scedil; faaliyetlerini y&uuml;r&uuml;tmek
 </li>
 <li>
 M&uuml;&scedil;terilerin finansal geli&scedil;imlerini sat&inodot;&scedil; ve k&acirc;rl&inodot;l&inodot;k hedefleri do&gbreve;rultusunda takip etmek
 </li>
 <li>
 Piyasa ve m&uuml;&scedil;teri geli&scedil;melerine g&ouml;re faaliyetleri y&ouml;nlendirmek, gerekli aksiyonlar&inodot; almak
 </li>
 <li>
 Kredi dosyalar&inodot;n&inodot; haz&inodot;rlamak ve &scedil;ube yetki s&inodot;n&inodot;rlar&inodot; d&acirc;hilinde sorunlu olabilecek kredileri d&uuml;zenli olarak kontrol etmek
 </li>
 </ul>
 
 
 
 
 
 Hangi niteliklere sahip olmal&inodot;?
 
 
 
 
 
 <ul>
 <li>
 Kurumsal pazarlama alan&inodot;nda 5-8 y&inodot;l deneyim
 </li>
 <li>
 &Idot;leri d&uuml;zey &Idot;ngilizce bilgisi
 </li>
 <li>
 SPK ve SEGEM lisanslar&inodot;na sahip olmak
 </li>
 <li>
 Kurumsal m&uuml;&scedil;terilere y&ouml;nelik bankac&inodot;l&inodot;k &uuml;r&uuml;nleri hakk&inodot;nda g&uuml;&ccedil;l&uuml; bilgi
 </li>
 </ul>
 
 
</div>

Kurumsal Müşteri İlişkileri Yöneticisi

Turkcell

<div>
 
 Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 
 
 
 
 
 
 
 Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
 
 
 
 
 
 &Idot;nsan Odakl&inodot;l&inodot;k:
 
 E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 
 
 
 Yenilik:
 
 &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🚀
 
 
 
 
 M&uuml;kemmellik:
 
 Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
 
 🎯👌🏼
 
 
 
 
 &Idot;&scedil; Birli&gbreve;i:
 
 Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 
 
 
 M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
 
 M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 
 
 
 S&uuml;rd&uuml;r&uuml;lebilirlik:
 
 M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🌍
 
 
 
 
 
 
 
 
 Ne Bekliyoruz?
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya y&uuml;ksek lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 En az 5 y&inodot;l m&uuml;&scedil;teri deneyimi, s&uuml;re&ccedil; y&ouml;netimi veya i&scedil; geli&scedil;tirme alanlar&inodot;nda tecr&uuml;beli (tercihen telekom&uuml;nikasyon sekt&ouml;r&uuml;nde),
 </li>
 <li>
 S&uuml;re&ccedil; tasar&inodot;m&inodot; ve m&uuml;&scedil;teri yolculu&gbreve;u (journey) y&ouml;netimi konular&inodot;nda deneyimli veya bu alanlara ilgi duyan,
 </li>
 <li>
 M&uuml;&scedil;teri ve sonu&ccedil; odakl&inodot; &ccedil;al&inodot;&scedil;ma yetkinliklerine sahip,
 </li>
 <li>
 &Ccedil;oklu payda&scedil;larla &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme deneyimine sahip,
 </li>
 <li>
 Organizasyonel ve liderlik becerileri geli&scedil;mi&scedil;,
 </li>
 <li>
 Dinamik, yo&gbreve;un tempoda &ccedil;al&inodot;&scedil;abilen, kriz y&ouml;netiminde g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 Proaktif, yenilik&ccedil;i, yeni fikir ve trendleri masaya getirebilen,
 </li>
 <li>
 Yapay zeka, dijitalle&scedil;me ve yeni teknolojilere ilgi duyan ve bu alanlarda proje geli&scedil;tirebilen,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, veri okuyup yorumlayabilen,
 </li>
 <li>
 Design Thinking, Agile gibi metodolojilerle &ccedil;al&inodot;&scedil;ma deneyimine sahip,
 </li>
 <li>
 &Idot;leti&scedil;im becerileri y&uuml;ksek, ekipler aras&inodot; i&scedil; birli&gbreve;ini g&uuml;&ccedil;lendirebilen,
 </li>
 <li>
 Merakl&inodot;, ara&scedil;t&inodot;rmac&inodot;, i&scedil;ini s&uuml;rekli geli&scedil;tiren,
 </li>
 <li>
 Hem detaylara hem de b&uuml;y&uuml;k resme odaklanabilen, vizyoner ve enerjisi y&uuml;ksek,
 </li>
 <li>
 &Idot;yi derecede &Idot;ngilizce bilen.
 </li>
 </ul>
 
 
 
 
 
 
 Not
 
 
 
 : Bu rol, y&ouml;netsel bir rol de&gbreve;ildir.
 
 
 
 
 
 
 
 
 Turkcell&rsquo;de M&uuml;&scedil;teri Deneyimi Y&ouml;neticisi Rol&uuml; Ne Yapar?
 
 
 
 <ul>
 <li>
 Bireysel ev interneti m&uuml;&scedil;terilerinin telekom&uuml;nikasyon ve internet eri&scedil;im hizmetlerindeki deneyimini u&ccedil;tan uca y&ouml;netmek,
 </li>
 <li>
 Pazarlama, ICT, sat&inodot;&scedil;, hizmet kanallar&inodot;, hukuk, reg&uuml;lasyon ve finans ekipleriyle i&scedil; birli&gbreve;i i&ccedil;inde m&uuml;&scedil;teri ve destek s&uuml;re&ccedil;lerini tasarlamak, geli&scedil;tirmek ve gerekli sistem entegrasyonu ile teknik geli&scedil;tirmeleri hayata ge&ccedil;irmek,
 </li>
 <li>
 Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; yaparak m&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;na uygun, etkin ve verimli m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;leri olu&scedil;turmak,
 </li>
 <li>
 Yapay zeka, dijitalle&scedil;me ve yenilik&ccedil;i teknolojilere odaklanan projelerde aktif rol almak,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyeti ara&scedil;t&inodot;rmalar&inodot; y&uuml;r&uuml;tmek, geli&scedil;im alanlar&inodot;n&inodot; analiz etmek ve memnuniyeti art&inodot;racak aksiyonlar&inodot; uygulamak,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi KPI&rsquo;lar&inodot;n&inodot; (NPS, CES, FCR vb.) d&uuml;zenli olarak takip etmek, raporlamak ve iyile&scedil;tirme planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 Kanal baz&inodot;nda bilgilendirme s&uuml;re&ccedil;lerini y&ouml;netmek; Extrajet, script, SMS, push bildirim gibi i&ccedil;erikleri haz&inodot;rlamak ve do&gbreve;ru i&ccedil;eri&gbreve;in do&gbreve;ru kanaldan iletilmesini sa&gbreve;lamak,
 </li>
 <li>
 &Idot;lgili oldu&gbreve;u s&uuml;re&ccedil;ler i&ccedil;in &scedil;ik&acirc;yet s&uuml;re&ccedil;lerini tasarlamak, k&ouml;k neden analizleri ile &scedil;ik&acirc;yetleri azaltacak iyile&scedil;tirmeleri hayata ge&ccedil;irmek,
 </li>
 <li>
 Segment bazl&inodot; stratejiler geli&scedil;tirerek farkl&inodot; m&uuml;&scedil;teri gruplar&inodot;na &ouml;zel aksiyonlar almak,
 </li>
 <li>
 S&uuml;re&ccedil; lideri olarak m&uuml;&scedil;teri ihtiya&ccedil; analizlerini yapmak, proje plan&inodot; ve b&uuml;t&ccedil;esini y&ouml;netmek, riskleri belirlemek ve &uuml;st y&ouml;netimi bilgilendirmek,
 </li>
 <li>
 Payda&scedil;larla yak&inodot;n i&scedil; birli&gbreve;i i&ccedil;inde &ccedil;al&inodot;&scedil;mak, y&ouml;nlendirmek ve y&ouml;netmek,
 </li>
 <li>
 Dijital kanal y&ouml;netimini y&uuml;r&uuml;tmek; &uuml;r&uuml;n ekipleriyle birlikte dijital kanal stratejisini olu&scedil;turmak, kanal KPI&rsquo;lar&inodot;n&inodot; belirlemek ve dijitalden sat&inodot;&scedil; ve kontratlama ile kullan&inodot;m oranlar&inodot;n&inodot; art&inodot;racak aksiyonlar&inodot; hayata ge&ccedil;irmek,
 </li>
 <li>
 Sekt&ouml;rdeki trendleri ve en iyi uygulamalar&inodot; takip ederek d&uuml;zenli olarak i&scedil; s&uuml;re&ccedil;lerine katk&inodot; sa&gbreve;lamak.
 </li>
 </ul>
 
 
 
 
 
 
 Yan Haklar ve Faydalar
 
 
 
 
 Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 
 
 
 
 
 
 *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
 
 
</div>

CUSTOMER EXPERIENCE MANAGER

Yapı Kredi

<div>
 
 Yap&inodot; Kredi olarak 1944&rsquo;ten beri ilklerin, yeniliklerin ve k&uuml;lt&uuml;r sanat&inodot;n bankas&inodot;y&inodot;z. Finans sekt&ouml;r&uuml;n&uuml;n tart&inodot;&scedil;mas&inodot;z lideri olma vizyonuyla yolumuzda ilerliyor, her ad&inodot;m&inodot;m&inodot;zda payda&scedil;lar&inodot;m&inodot;za ve &uuml;lkemize de&gbreve;er kat&inodot;yoruz. Bug&uuml;n&uuml; oldu&gbreve;u kadar gelece&gbreve;i de &ouml;nemsiyor, s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;i i&scedil; k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n merkezine yerle&scedil;tiriyoruz.
 
 
 
 
 
 Sen de bug&uuml;ne ve gelece&gbreve;e de&gbreve;er katan, yenilik&ccedil;i fikirlerin pe&scedil;inden giden, g&uuml;c&uuml;n&uuml; birbirinden alan bir ekibin par&ccedil;as&inodot; olmak istersen hemen aram&inodot;za kat&inodot;l.
 
 
 
 
 
 
 Ticari ve KOB&Idot; Bankac&inodot;l&inodot;k Y&ouml;netimine ba&gbreve;l&inodot; Analitik M&uuml;&scedil;teri &Idot;li&scedil;kileri Y&ouml;netimi ekibimizde g&ouml;rev alacak Analitik M&uuml;&scedil;teri &Idot;li&scedil;kileri Y&ouml;netimi Yetkilisi ar&inodot;yoruz!
 
 
 
 
 
 
 
 
 Analitik M&uuml;&scedil;teri &Idot;li&scedil;kileri Y&ouml;netimi Yetkilisi'nin sorumluluklar&inodot; neler?
 
 
 
 
 
 
 <ul>
 <li>
 Veri madencili&gbreve;i ve di&gbreve;er istatistiksel analiz ara&ccedil;lar&inodot;n&inodot; kullanarak ileri analizler ve modeller olu&scedil;turmak,
 </li>
 <li>
 Veri kalitesinin y&uuml;kseltilmesi i&ccedil;in &ouml;neriler geli&scedil;tirmek; Data Warehouse ortam&inodot;n&inodot;n iyile&scedil;tirilmesi ve geli&scedil;tirilmesi konusunda ilgili Y&ouml;netimler ve Yap&inodot; Kredi Teknoloji Y&ouml;netimi ile koordineli olarak &ccedil;al&inodot;&scedil;mak,
 </li>
 <li>
 &Idot;lgili y&ouml;netimlere yap&inodot;labilecek analizler konusunda yol g&ouml;stererek y&ouml;nlendirmek, gerekti&gbreve;inde ihtiya&ccedil; duyulan analizleri haz&inodot;rlamak,
 </li>
 <li>
 B&uuml;t&ccedil;eleme, hedefleme s&uuml;recine, segmentasyon ve servis modeline destek verecek, m&uuml;&scedil;teri taban&inodot;n&inodot; g&uuml;&ccedil;lendirerek, s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;i ve yeni m&uuml;&scedil;teri kazan&inodot;m&inodot;n&inodot; destekleyen analitik &ccedil;al&inodot;&scedil;malarda &ouml;nc&uuml; ve CRM stratejilerinin olu&scedil;turulmas&inodot;nda aktif g&ouml;rev almak,
 </li>
 <li>
 Pazar ara&scedil;t&inodot;rmas&inodot; ve piyasa analizleri s&uuml;re&ccedil;lerinde yer almak; pazar ara&scedil;t&inodot;rmas&inodot;ndan gelecek data &uuml;zerinde yap&inodot;lacak analitik &ccedil;al&inodot;&scedil;mada &ouml;nc&uuml; ve aktif g&ouml;rev almakt&inodot;r,
 </li>
 <li>
 M&uuml;&scedil;teri Kazan&inodot;m&inodot; ve m&uuml;&scedil;teri elde tutundurma faaliyetlerine liderlik etmek ve ilgili t&uuml;m i&scedil; birimleriyle s&uuml;re&ccedil; takibini ger&ccedil;ekle&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;terileri s&inodot;n&inodot;fland&inodot;rabilecek ve onlar i&ccedil;in &ouml;zelle&scedil;tirilmi&scedil; teklifleri tan&inodot;mlayabilecek veri taban&inodot;n&inodot; tasarlamak ve y&ouml;netmek,
 </li>
 <li>
 Genel i&scedil; Stratejilerinin belirlenmesi ve i&scedil; kolu hedeflerine ula&scedil;&inodot;lmas&inodot; ad&inodot;na stratejik planlaman&inodot;n yap&inodot;lmas&inodot;nda rol almak,
 </li>
 <li>
 &Uuml;r&uuml;nlerin pazarlama faaliyetleri ile m&uuml;&scedil;teri y&ouml;netimine y&ouml;nelik analiz ve raporlamalar&inodot;n haz&inodot;rlanmas&inodot; ve sunulmas&inodot;nda rol almak,
 </li>
 <li>
 &Uuml;st y&ouml;netim taraf&inodot;ndan takip edilen kritik g&ouml;sterge raporlar&inodot;n&inodot; ve analizlerini d&uuml;zenli olarak olu&scedil;turmak, gerekli yorumlamalar&inodot; yaparak ilgili birimler ile i&scedil;in geli&scedil;tirilmesine katk&inodot;da bulunmak.
 </li>
 </ul>
 
 
 
 
 
 
 Bu rol i&ccedil;in arad&inodot;&gbreve;&inodot;m&inodot;z nitelikler neler?
 
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin 4 y&inodot;ll&inodot;k lisans e&gbreve;itimi veren M&uuml;hendislik Fak&uuml;ltesi veya &Idot;statistik, Matematik b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 &Idot;leri seviyede &Idot;ngilizce bilen,
 </li>
 <li>
 Problem &ccedil;&ouml;zme ve analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;ine sahip,
 </li>
 <li>
 Oracle, PL/SQL, Business Objects ve Power BI ortamlar&inodot; hakk&inodot;nda iyi derecede bilgi sahibi,
 </li>
 <li>
 Yarat&inodot;c&inodot; ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 Ara&scedil;t&inodot;rmac&inodot; ve kendini geli&scedil;tirmeye hevesli,
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu ve g&uuml;&ccedil;l&uuml; insan ili&scedil;kileri olan,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; &ccedil;ok iyi d&uuml;zeyde kullanabilen,
 </li>
 <li>
 &Idot;leti&scedil;imi kuvvetli, yarat&inodot;c&inodot; ve proaktif bir ekip arkada&scedil;&inodot; ar&inodot;yoruz.
 </li>
 </ul>
 
 
 
 
 
 
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 ✨Sosyal destek &ouml;demeleri,
 
 
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 &hellip;ve &ccedil;ok daha fazlas&inodot;!
 
 
 
 
 
 E&gbreve;er sen de bu d&uuml;nyan&inodot;n bir par&ccedil;as&inodot; olmak istiyorsan, hemen ba&scedil;vurunu yap ve Yap&inodot; Kredili olma yolunda ilk ad&inodot;m&inodot;n&inodot; at!
 
 
 Gelece&gbreve;e y&ouml;n vermek
 
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 .
 
 
 
 
 
 
 * Yap&inodot; Kredi&rsquo;de i&scedil;e al&inodot;m s&uuml;recimiz t&uuml;m pozisyonlar i&ccedil;in &Idot;K g&ouml;r&uuml;&scedil;mesi, y&ouml;netici g&ouml;r&uuml;&scedil;meleri ve yetkinlik de&gbreve;erlendirme envanterleri i&ccedil;erir. B&uuml;t&uuml;n a&scedil;amalar&inodot; ba&scedil;ar&inodot;yla tamamlaman durumunda teklif a&scedil;amas&inodot;na ge&ccedil;ilir.
 
 
 
 
 
 
 
 &ldquo;6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda ki&scedil;isel verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;za ve bu konudaki detayl&inodot; bilgiyehttps://kariyerim.yapikredi.com.tr/Account/StaticKvkk adresinde yer alan ayd&inodot;nlatma metnimizden ula&scedil;abilirsiniz.&rdquo;
 
 
 
 
 
 
 
 
 
 
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 adresinde yer alan ayd&inodot;nlatma metnimizden ula&scedil;abilirsiniz.&rdquo;
 
 
 
 
</div>

Analitik Müşteri İlişkileri Yönetimi Yetkilisi

BNP Paribas

<div>We are looking for Assistant Manager/ Manager who is willing to join Innovative Companies Sales Department in Corporate &amp; Corporate Investment Banking Group in TEB.
The ideal candidate should:<ul><div>
Have 2-6 years job experience in corporate banking or investment banking</div><div>
Financial analysis capacity and knowledge of corporate banking products and services is a must</div><div>
Have advanced level of spoken and written English</div><div>
Have strong communication and presentation skills (advanced Excel, Word and PowerPoint skills)</div><div>
Presentation, monitoring and reporting skills</div><div>
Analytical skills with strategic mind, proactive approach, well organizing and result orientation with strong planning capabilities</div><div>
Be problem solver and a team player</div><div>
Have interest in the start-up ecosystem and technological trends</div></ul>
JOB DESCRIPTION :<ul><div>
Contribute to the acquisition, maintaining and developing the relations with innovative clients</div><div>
Help generating global financial solutions for the innovative client portfolio and developing commercial strategies</div><div>
Coordinate innovative client financial needs with related departments across TEB and BNP Paribas entities</div><div>
Conduct financial and strategic company assessments and sector analyses for E-Commerce/ Marketplace, E-Travel, Food delivery, Fintech/PSP, Streaming, Saas/Cloud, Healthtech sectors</div><div>
Perform market analyses and follow up market developments through researches, events, publications, and announcements</div><div>
Help contribute to penetration into innovative client base and acquisition of new innovative clients</div></ul></div>

Innovative Companies Sales Assistant Manager / Manager

Hogarth

<div>
 Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world&rsquo;s top 100 brands including Coca-Cola, Ford, Rolex, Nestl&eacute;, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today&rsquo;s content experience.
 
 
 
 WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
 
 
 Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
 
 
 WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
 
 
 
 
 The Role:
 
 
 
 
 Transcreation (localization) Senior Project Manager
 
 is responsible for project managing localization work for the client&rsquo;s Marketing team. The position works closely with the clients Project Manager and a network of creative talents from various markets.
 
 
 This position will focus on building strong relationship with the Client Talent Network and briefing new projects accurately. Strong organization and time management skills are required, when managing Clients, together with a focus on quality.
 
 
 
 Key Responsibilities:
 
 
 
 
 Localization Network Management
 
 
 
 <ul>
 <li>
 Ensure a thorough understanding of the contractual obligations, commercial arrangements, SOW and SLAs of the accounts and ensure specific details are understood by the wider team where relevant
 </li>
 <li>
 Manage creative people and ensure they are motivated to perform
 </li>
 <li>
 Coordinate weekly status meetings/monthly review sessions
 </li>
 <li>
 Organize teamwork, create a balanced work schedule and ensure work is of high standards and delivered on time
 </li>
 <li>
 Flag any potential team issues to the line manager and be actively involved in finding a solution
 </li>
 <li>
 Review talent performance and drive constant performance improvement by working closely with talent manager and providing regular feedback on all talent
 </li>
 <li>
 Highlight and resolve quality control issues with the network
 </li>
 <li>
 Ensure that there is a clear division and allocation of workload and briefs among team members and validators
 
 
 </li>
 </ul>
 
 Project Management
 
 
 
 <ul>
 <li>
 Coordinate and ensure all parties follow the agreed workflows and manage them through the process
 </li>
 <li>
 Work alongside and support client&rsquo;s Project Manager when briefing and tracking projects through to completion
 </li>
 <li>
 Lead junior member, to constantly improve their work and motivate them
 </li>
 <li>
 Ensure that there is clear division and allocation of workload among team members
 </li>
 <li>
 Monitor timelines and manage client expectations
 </li>
 <li>
 Monitor budget utilization and flag potential issues
 </li>
 <li>
 Advise line manager on resource gaps and flag potential issues
 </li>
 <li>
 Ensure account delivers consistently against all contractual obligations including SLAs and KPIs
 </li>
 <li>
 Identify bottle necks/pain points for the validation network and suggest resolution
 </li>
 <li>
 Identify training requirements for team members to ensure their adherence to processes and workflow
 </li>
 <li>
 Plan, prepare and implement the induction of new starters
 </li>
 <li>
 Lead overseas projects for up to 3 weeks (2&ndash;3 times per year)
 
 
 </li>
 </ul>
 
 Finance Management
 
 
 
 <ul>
 <li>
 Quarterly planning
 </li>
 <li>
 Regular budget spend reports &ndash; monitor and analyse progression of spends
 </li>
 <li>
 Flag important budget fluctuations, peaks to the Client and line manager and track spend progress
 </li>
 <li>
 Ensure full compliance with all financial procedures and policies
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Co-ordinate between all relevant parties: Hogarth team, Client and cross-functional teams and Validation network
 </li>
 <li>
 Set and manage client expectations for deliverables and timeframes
 </li>
 <li>
 Understand and work under the confidentiality policy
 </li>
 <li>
 Build strong, trusting relationships with all key client stakeholders
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 A minimum of 4 years Project Management/Traffic background experience preferred in an ad agency or in-house creative department
 </li>
 <li>
 Fluent written and spoken English
 </li>
 <li>
 Experience of financial responsibilities
 </li>
 <li>
 Demonstrable experience in managing large scale and complex projects
 </li>
 <li>
 Experience working on global brands, ideally across all media, including print and digital
 </li>
 <li>
 Demonstrable experience managing total creative workflow, i.e. internal briefing, briefing to vendors/studios, managing key milestones / deadlines, presentations / internal approvals, executions, delivery
 </li>
 <li>
 Self-driven, organized and have an eye for detail
 
 
 </li>
 </ul>
 
 Our Hogarth Values:
 
 
 
 
 Hands on
 
 
 
 No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.
 
 
 
 Honesty
 
 
 
 We are real and authentic &ndash; with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It&rsquo;s not always easy but it&rsquo;s always worth it.
 
 
 
 Heart &amp; Soul
 
 
 
 We bring heart to everything we make. Passion, pride and relentless drive push us beyond &ldquo;good enough&rdquo; &ndash;&ndash;because we care deeply about our craft, and we&rsquo;re always chasing better. We love what we do, and it shows.
 
 
 
 Happy Family
 
 
 
 Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.
 
 
 
 Hungry
 
 
 
 Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.
 
 
 
 Inclusion and Impact
 
 
 
 
 WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
 
 
 
 Please contact careers@hogarth.com if you need the job advert or form in another format.
 
 
 
 
 
 Data
 
 
 
 We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
 
 
 When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
 
 
</div>

Localization Project Manager (Transcreation)

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