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client experience manager

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

İşNet

<div>
 
 
 Genel Nitelikler:
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin M&uuml;hendislik, Bili&scedil;im, Matematik veya ilgili 4 y&inodot;ll&inodot;k b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 Benzer sekt&ouml;rlerde BT A&gbreve;, Ses, Bulut ve G&uuml;venlik alanlar&inodot;nda 2 y&inodot;l ve &uuml;zeri deneyimi olan
 </li>
 <li>
 ISP &uuml;r&uuml;n ve servis s&uuml;re&ccedil;leri hakk&inodot;nda bilgi sahibi
 </li>
 <li>
 Tercihen ITIL veya benzeri s&uuml;re&ccedil; y&ouml;netimi sertifikalar&inodot;na sahip
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi ve memnuniyeti odakl&inodot; bir yakla&scedil;&inodot;ma sahip; teknik s&uuml;re&ccedil;leri bu perspektifle y&ouml;nlendirebilen
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, s&uuml;re&ccedil; takibini etkin &scedil;ekilde y&uuml;r&uuml;tebilen ve inisiyatif alabilen
 </li>
 <li>
 Kriz y&ouml;netimi, problem &ccedil;&ouml;zme ve koordinasyon konular&inodot;nda yetkin
 </li>
 <li>
 Etkili ileti&scedil;im ve ili&scedil;ki y&ouml;netimi becerilerine sahip; ekip &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu ve &ccedil;&ouml;z&uuml;m odakl&inodot;
 </li>
 <li>
 &Ccedil;ok iyi derecede yaz&inodot;l&inodot; ve s&ouml;zl&uuml; &Idot;ngilizce bilgisine sahip
 </li>
 </ul>
 
 
 
 
 
 &Idot;&scedil;in Tan&inodot;m&inodot;:
 
 
 
 
 
 <ul>
 <li>
 Y&ouml;netti&gbreve;i m&uuml;&scedil;teriler i&ccedil;in 7x24 teknik ileti&scedil;im noktas&inodot; rol&uuml;n&uuml; &uuml;stlenmek; olay, problem ve kriz y&ouml;netim s&uuml;re&ccedil;lerinde m&uuml;&scedil;teriyle koordinasyonu sa&gbreve;layarak ilgili teknik ekipleri y&ouml;nlendirmek
 </li>
 <li>
 M&uuml;&scedil;teri altyap&inodot;s&inodot;na h&acirc;kim olarak servis s&uuml;reklili&gbreve;ini sa&gbreve;lamak, riskleri proaktif bi&ccedil;imde y&ouml;netmek ve gerekli durumlarda teknik ekipleri harekete ge&ccedil;irmek
 </li>
 <li>
 Sat&inodot;&scedil; sonras&inodot; teknik destek s&uuml;re&ccedil;lerinde, sat&inodot;&scedil;, operasyon ve izleme ekipleri aras&inodot;nda etkin bilgi ak&inodot;&scedil;&inodot;n&inodot; ve koordinasyonu sa&gbreve;lamak
 </li>
 <li>
 Sorumlu oldu&gbreve;u m&uuml;&scedil;terilerle d&uuml;zenli ileti&scedil;im ve aksiyon toplant&inodot;lar&inodot; ger&ccedil;ekle&scedil;tirerek SLA takibi, kapasite ve kaynak kullan&inodot;m&inodot; analizlerini yapmak; raporlama, envanter g&uuml;ncelli&gbreve;i ve aksiyonlar&inodot;n kapanmas&inodot;n&inodot; sa&gbreve;lamak
 </li>
 <li>
 M&uuml;&scedil;teri deneyim yolculu&gbreve;unun t&uuml;m temas noktalar&inodot;nda (&ouml;rne&gbreve;in; onboarding, operasyonel destek, sorun &ccedil;&ouml;z&uuml;m&uuml;, raporlama, geli&scedil;tirme &ouml;nerileri ve yenileme s&uuml;re&ccedil;leri) tutarl&inodot;, &scedil;effaf ve &ccedil;&ouml;z&uuml;m odakl&inodot; bir deneyim sunmak
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi ve memnuniyetini art&inodot;rmaya y&ouml;nelik geri bildirimleri toplamak, analiz etmek ve iyile&scedil;tirme s&uuml;re&ccedil;lerine entegre etmek
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyeti &ouml;l&ccedil;&uuml;mlerine katk&inodot; sa&gbreve;layacak aksiyonlar&inodot; planlamak, uygulamak ve takip etmek
 </li>
 <li>
 M&uuml;&scedil;teriyle olan ileti&scedil;imde g&uuml;ven, &scedil;effafl&inodot;k ve proaktiflik ilkelerini benimseyerek uzun vadeli, de&gbreve;er odakl&inodot; bir ili&scedil;ki modeli geli&scedil;tirmek
 </li>
 <li>
 M&uuml;&scedil;terinin ihtiya&ccedil; ve beklentilerini anlayarak deneyim yolculu&gbreve;una rehberlik etmek, her a&scedil;amada de&gbreve;er yaratacak &ouml;neriler sunmak ve m&uuml;&scedil;teri sadakatini g&uuml;&ccedil;lendirmek
 </li>
 </ul>
 
 
 
 
 
 
 
 
 *** &ldquo;Ba&scedil;vurunuz nedeni ile &scedil;irketimiz ile payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler &Scedil;irketimizce 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi ve KVKK kapsam&inodot;nda sahip oldu&gbreve;unuz haklar i
 
 &ccedil;in www.isnet.net
 
 .tr adresini ziyaret edebilirsin
 
 iz.&rdquo;
 
</div>

Müşteri Deneyimi Yöneticisi

Turkcell Global Bilgi

<div>
 
 Bir Turkcell grup &scedil;irketi olarak 1999 y&inodot;l&inodot;nda kuruldu&gbreve;umuzda amac&inodot;m&inodot;z hep e&scedil;siz bir m&uuml;&scedil;teri deneyimi ya&scedil;atmakt&inodot;.
 
 
 
 
 
 Y&inodot;llar ge&ccedil;se de amac&inodot;m&inodot;z hi&ccedil; de&gbreve;i&scedil;medi ve bug&uuml;n biz yine ayn&inodot; odak noktas&inodot; ve artan heyecan&inodot;m&inodot;zla; toplam 15 lokasyonda, 16 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla firmalar&inodot;n m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye devam ediyoruz.
 
 
 
 
 
 Telekom sekt&ouml;r&uuml;ndeki k&ouml;kl&uuml; tecr&uuml;bemizin yan&inodot; s&inodot;ra; finans, sigorta, e-ticaret, perakende, ula&scedil;t&inodot;rma, h&inodot;zl&inodot; t&uuml;ketim, havac&inodot;l&inodot;k, otomotiv, teknoloji, enerji ve kamu sekt&ouml;rlerinde hizmet vermekteyiz.
 
 
 E&scedil;siz m&uuml;&scedil;teri deneyimine ula&scedil;abilmek i&ccedil;in geleneksel bir kanal olan ve Ana Hizmetlerimizin alt&inodot;nda yeralan &ccedil;a&gbreve;r&inodot; hizmetlerimize; Dijital, Teknolojik ve Dan&inodot;&scedil;manl&inodot;k Hizmetlerimizi de ekleyerek g&uuml;&ccedil;lendirdik.
 
 
 
 
 
 Daha h&inodot;zl&inodot;, tasarruf sa&gbreve;layan, kolay ula&scedil;&inodot;labilen bir m&uuml;&scedil;teri deneyimi sunmak i&ccedil;in RPA (Robotik S&uuml;re&ccedil; Otomasyonu), Dijital Yard&inodot;m Masas&inodot;, Social Sniffer, Konu&scedil;ma Analizi, Bulut Santral, Chat &amp; Chat Bot gibi dijital hizmetlerimizi kullan&inodot;yoruz.
 
 
 M&uuml;&scedil;teri deneyimi u&ccedil;tan uca bir s&uuml;re&ccedil; oldu&gbreve;u i&ccedil;in; Deneyim Tasar&inodot;m&inodot;, Kalite &amp; Ara&scedil;t&inodot;rma Y&ouml;netimi gibi dan&inodot;&scedil;manl&inodot;k hizmetlerimiz ile bu deneyimin tasar&inodot;m a&scedil;amas&inodot;n&inodot; da analitik bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla sunuyoruz.
 
 
 
 
 
 Ana hizmetlerimiz i&ccedil;erisinde yer alan &ccedil;a&gbreve;r&inodot; hizmetlerimizi ise sadece ses kanal&inodot; ile vermekle kalmay&inodot;p, g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;&scedil;me ve otomatik sesli yan&inodot;t sistemleri (IVR) ile destekleyerek m&uuml;&scedil;terilerimize e&scedil;siz bir deneyim ya&scedil;at&inodot;yoruz.
 
 
 
 
 
 
 
 &lsquo;&rsquo;Turkcell &Idot;leti&scedil;im Hizmetleri A.&Scedil;. ve Grup &Scedil;irketleri, ki&scedil;isel verilerinizin hukuka uygun olarak toplanmas&inodot;, saklanmas&inodot;, payla&scedil;&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak ve gizlili&gbreve;ini korumak amac&inodot;yla m&uuml;mk&uuml;n olan en &uuml;st seviyede g&uuml;venlik tedbirleri almaktad&inodot;r. &Idot;letmi&scedil; oldu&gbreve;unuz &ouml;zge&ccedil;mi&scedil;iniz do&gbreve;rultusunda, ki&scedil;isel verileriniz veri sorumlusu olarak Turkcell ve Grup &Scedil;irketleri taraf&inodot;ndan toplanarak i&scedil;lenebilecektir. Ki&scedil;isel verilerinize ili&scedil;kin detayl&inodot; bilgi almak, Kanun&rsquo;un 11. maddesinde d&uuml;zenlenen haklar&inodot;n&inodot;z&inodot; kullanmak ve ba&scedil;vuru y&ouml;ntemlerini &ouml;&gbreve;renmek i&ccedil;in Turkcell &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni'ni &lsquo;&rsquo;https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf&rsquo;&rsquo; internet adresimizden inceleyebilirsiniz.&rdquo;
 
 
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 &Ccedil;al&inodot;&scedil;ma Modeli:
 
 Hibrit
 
 
 
 &Ccedil;al&inodot;&scedil;ma Lokasyonu
 
 : &Idot;stanbul
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri verilerini analiz ederek, deneyimi iyile&scedil;tirecek aksiyon planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; derinlemesine anlayarak bunlar&inodot; kurumun stratejik hedefleriyle uyumlu &scedil;ekilde kar&scedil;&inodot;lamak,
 </li>
 <li>
 S&uuml;rd&uuml;r&uuml;lebilir ve b&uuml;t&uuml;nsel &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek,
 </li>
 <li>
 T&uuml;m temas noktalar&inodot;nda m&uuml;&scedil;teri memnuniyetini art&inodot;racak sistematik iyile&scedil;tirme projeleri geli&scedil;tirmek,
 </li>
 <li>
 &Idot;&ccedil; g&ouml;r&uuml;leri kullanarak m&uuml;&scedil;teri yolculu&gbreve;unu s&uuml;rekli optimize etmek,
 </li>
 <li>
 Farkl&inodot; i&scedil; birimleriyle etkin i&scedil; birli&gbreve;i kurmak, organizasyon genelinde m&uuml;&scedil;teri odakl&inodot; k&uuml;lt&uuml;r&uuml;n geli&scedil;imine liderlik etmek.
 </li>
 </ul>
 
 
 
 
 
 Nitelikler
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin m&uuml;hendislik, i&scedil;letme, iktisat b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 En az 7 y&inodot;l toplam i&scedil; deneyimine sahip olan,
 </li>
 <li>
 En az 2 y&inodot;l ekip y&ouml;netimi deneyimi olan,
 </li>
 <li>
 Tercihen m&uuml;&scedil;teri deneyiminde tecr&uuml;beye sahip olan,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; ileri seviyede kullanabilen,
 </li>
 <li>
 B&uuml;t&ccedil;e, planlama, &ouml;l&ccedil;me, raporlama teknoloji ve metodolojilerine hakim,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce dil bilgisine sahip olan,
 </li>
 <li>
 Planlama ve organizasyon yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 Analitik bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip, i&scedil; sonu&ccedil;lar&inodot; ve finansal g&ouml;stergeler aras&inodot;nda ili&scedil;ki kuran,
 </li>
 <li>
 &Idot;stanbul&rsquo;da ikamet eden.
 </li>
 </ul>
 
 
 
 
 
 Seni Neler Bekliyor?
 
 
 <ul>
 <li>
 Farkl&inodot; &ccedil;al&inodot;&scedil;ma modeli alternatifleri sunan &ldquo;Ahenk&rdquo; ile &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;! (Uzaktan, Hibrit, Ofisten)
 </li>
 <li>
 #buradakariyervar uygulamam&inodot;z ile otonom kariyer f&inodot;rsat&inodot;!
 </li>
 <li>
 Mesleki ve ki&scedil;isel e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;! (Liderlik Geli&scedil;im Programlar&inodot;, Focus Data-RPA-Agile-&Idot;novasyon Sertifika Programlar&inodot;)
 </li>
 <li>
 Anla&scedil;mal&inodot; &uuml;niversite ve dil okullar&inodot; ile e&gbreve;itim deste&gbreve;i!
 </li>
 <li>
 Bireysel &amp; tak&inodot;m ko&ccedil;lu&gbreve;u ve mentorluk programlar&inodot;!
 </li>
 <li>
 Takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;!
 </li>
 <li>
 Annelere &ouml;zel okulun ilk g&uuml;n&uuml;/karne g&uuml;n&uuml; izni!
 </li>
 <li>
 Online psikolog, sa&gbreve;l&inodot;k, diyetisyen, veteriner ve bitki dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; deste&gbreve;i!
 </li>
 <li>
 Sosyal kul&uuml;pler ile keyifli, zinde ve mutlu bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;anlara &ouml;zel indirim ve kampanyalar!
 </li>
 </ul>
 
 
</div>

Müşteri Deneyimi Geliştirme Birim Yöneticisi (İstanbul)

Turkcell

<div>
 
 Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 
 
 
 
 
 
 
 Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
 
 
 
 
 
 &Idot;nsan Odakl&inodot;l&inodot;k:
 
 E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 
 
 
 Yenilik:
 
 &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🚀
 
 
 
 
 M&uuml;kemmellik:
 
 Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
 
 🎯👌🏼
 
 
 
 
 &Idot;&scedil; Birli&gbreve;i:
 
 Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 
 
 
 M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
 
 M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 
 
 
 S&uuml;rd&uuml;r&uuml;lebilirlik:
 
 M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🌍
 
 
 
 
 
 
 
 
 Ne Bekliyoruz?
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya &uuml;st&uuml; b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ileti&scedil;im becerileri kuvvetli olan,
 </li>
 <li>
 &Idot;yi derecede (yaz&inodot;l&inodot;/s&ouml;zl&uuml;) &Idot;ngilizce bilgisi olan,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi konusunda bilgi sahibi,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, problem &ccedil;&ouml;zme yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi trendlerini ve teknolojilerini takip eden,
 </li>
 <li>
 Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; konusunda &ccedil;al&inodot;&scedil;m&inodot;&scedil; veya bu konulara ilgisi olan,
 </li>
 <li>
 &Ccedil;oklu partilerle &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme kabiliyeti olan,
 </li>
 <li>
 Organizasyonel ve liderlik becerileri y&uuml;ksek,
 </li>
 <li>
 Sunum ve m&uuml;zakere becerileri y&uuml;ksek,
 </li>
 <li>
 Etkili ileti&scedil;im ve ikna becerilerine sahip, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nebilen, yarat&inodot;c&inodot;, bireysel motivasyonu y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 &Idot;nisiyatif alma becerisine sahip, proaktif ve inovatif yakla&scedil;&inodot;m sergileyebilen.
 </li>
 </ul>
 
 
 
 
 
 NOT: Bu pozisyon, y&ouml;netsel bir pozisyon de&gbreve;ildir.
 
 
 
 
 
 
 
 
 Turkcell&rsquo;de Kurumsal M&uuml;&scedil;teri Deneyimi K&inodot;demli Uzman&inodot; Rol&uuml; Ne Yapar?
 
 
 
 <ul>
 <li>
 Yapay zeka ve analitik yetkinlikler ile m&uuml;&scedil;teri deneyimi ve dijital d&ouml;n&uuml;&scedil;&uuml;m projelerinin y&ouml;netimini ger&ccedil;ekle&scedil;tirir.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminde sekt&ouml;rel ve d&uuml;nya genelindeki yeni yakla&scedil;&inodot;mlar&inodot; ve teknolojileri takip eder.
 </li>
 <li>
 Design Thinking metodunu da kullanarak, journey baz&inodot;nda deneyim tasar&inodot;m&inodot;, haritaland&inodot;rma yapar.
 </li>
 <li>
 T&uuml;m kanallar&inodot;m&inodot;za gelen m&uuml;&scedil;teri &scedil;ikayetlerinin y&ouml;netim stratejisini belirler ve takip eder.
 </li>
 <li>
 M&uuml;&scedil;terimize temas edecek her lansman &ouml;ncesi, ilgili partilerle (sat&inodot;&scedil;, pazarlama, finans, hukuk &ndash; reg&uuml;lasyon) birlikte &ccedil;al&inodot;&scedil;arak deneyimi tasarlar,
 </li>
 <li>
 Deneyim tasar&inodot;m&inodot; yaparken, &scedil;irketimizin ana odaklar&inodot;ndan olan dijitalle&scedil;me stratejisine uygun olarak, m&uuml;&scedil;terilerimizin dijital uygulamalar&inodot;m&inodot;za y&ouml;nlenebilmelerini sa&gbreve;layacak d&uuml;zenlemeler yapar.
 </li>
 <li>
 Yeni teknolojik &ccedil;&ouml;z&uuml;mlere girdi sa&gbreve;lamak ve bunlar&inodot; g&uuml;nl&uuml;k uygulamalara entegre etmek i&ccedil;in teknoloji ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;&inodot;r.
 </li>
 <li>
 Omnichannel CX stratejilerimize uygun &scedil;ekilde y&ouml;netti&gbreve;i s&uuml;recin etkilili&gbreve;ini artt&inodot;r&inodot;r.
 </li>
 <li>
 M&uuml;&scedil;terinin sesinin b&uuml;t&uuml;nsel olarak incelenmesi, u&ccedil;tan uca m&uuml;&scedil;teri deneyimi sa&gbreve;lamak i&ccedil;in t&uuml;m temas noktalar&inodot;n&inodot; irdeleyerek ihtiya&ccedil; duyulan aksiyonlar&inodot;n stratejisini belirler.
 </li>
 <li>
 M&uuml;&scedil;teri yolculu&gbreve;u i&ccedil; g&ouml;r&uuml;leriyle uyumlu olarak yenilik&ccedil;i kanal ve self servis &ccedil;&ouml;z&uuml;mleri &uuml;retir.
 </li>
 <li>
 M&uuml;&scedil;terilerimiz i&ccedil;in olu&scedil;turulan ad&inodot;mlar&inodot;n ve/veya olaylar&inodot;n kapsaml&inodot; bir &scedil;ekilde izlenmesini sa&gbreve;layabilmek i&ccedil;in gerekli olan sistemlerin ve performans g&ouml;stergelerinin olu&scedil;turulmas&inodot;n&inodot; sa&gbreve;lar.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminin evrensel KPI&rsquo;lar&inodot;n&inodot;n d&uuml;zenli olarak takibini yapmak,
 </li>
 <li>
 Deneyimin kanal boyutunda bilgilendirmelerin zaman&inodot;nda ve eksiksiz yap&inodot;lmas&inodot;, scriptlerin haz&inodot;rlanmas&inodot;, yaz&inodot;l&inodot; bilgilendirmelerin (sms, push gibi) i&ccedil;eri&gbreve;ini olu&scedil;turulmas&inodot; ve do&gbreve;ru i&scedil;in do&gbreve;ru kanalda y&ouml;netilmesi i&ccedil;in gereken altyap&inodot;lar&inodot; haz&inodot;rlamak,
 </li>
 <li>
 Sekt&ouml;r&uuml;m&uuml;z&uuml;n D&uuml;zenleyici ve Denetleyici Kurumunun (BTK) esas ve y&ouml;netmeliklerine tam uyum sa&gbreve;layan deneyim aksiyonlar&inodot;n&inodot; almak.
 </li>
 </ul>
 
 
 
 
 
 
 Yan Haklar ve Faydalar
 
 
 
 
 Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 
 
 
 
 
 
 *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
 
 
</div>

CUSTOMER EXPERIENCE MANAGER

Moncler

<div>
 
 Overview
 
 
 
 MONCLER is looking for a Store Operations Manager in Istanbul Airport.
 
 
 
 Your Impact
 
 
 
 The Store Operations Manager, as custodian of store&rsquo;s assets, is accountable for leading all business support activities and processes, always ensuring effective and timely execution.
 
 
 The Store Operations Manager, managing and coaching a dedicated team with energy and professionalism, enables the sales team to maximize store performances and provide excellent client service.
 
 
 
 Responsibilities And Tasks
 
 
 
 <ul>
 <li>
 Drive operational excellence being accountable for efficiency and accuracy of day-to-day Back of House procedures and processes
 </li>
 <li>
 Guarantee proper organization and accessibility of merchandise in the Stock Room in accordance with Moncler directives and procedures
 </li>
 <li>
 Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss-prevention and inventory discrepancies.
 </li>
 <li>
 Ensure the implementation and execution of after sales service procedures striving for excellent results
 </li>
 <li>
 Be the point of contact with regard to transfers in and out.
 </li>
 <li>
 Have full ownership of cash/card handling and client data procedures; ensure correct data collection to strengthen relationships with Clients.
 </li>
 <li>
 Collect all data needed to have a clear understanding of all operations policies and procedures, in preparation to train colleagues and new hires.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Requirements:
 </li>
 <ul>
 <li>
 5 Years previous experience in managerial roles, in structured Fashion Luxury/Retail Companies (International Companies preferred);
 </li>
 <li>
 Degree with specialization in Retail/Hospitality Management is a plus;
 </li>
 <li>
 Willingness to relocate and evolve in the organization;
 </li>
 <li>
 Proven background in staff recruitment and development;
 </li>
 <li>
 Proven excellent client service and stock management skills;
 </li>
 <li>
 Fluency in Turkish and good level in English, while another language is a plus;
 </li>
 <li>
 Digitally aware. Deep knowledge of MS Office and proven experience in clienteling, payments and warehouse management systems and tools.
 
 </li>
 </ul>
 </ul>
 
 &ldquo;Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.&rdquo;
 
</div>

Store Operations Manager - Istanbul Airport F/M

Sanction Scanner

<div>
 
 Join Sanction Scanner as an Sales Manager!
 
 
 
 At
 
 Sanction Scanner
 
 - 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime with our compliance solutions. We're now looking for a
 
 customer-focused Sales Manager
 
 to drive client growth, ensure renewals, and maximize long-term partnerships.
 
 
 
 🌟 Why You'll Love Working with Us
 
 
 
 <ul>
 <li>
 Customer Impact: Work closely with leading banks, fintechs, and financial institutions, helping them achieve compliance excellence.
 </li>
 <li>
 Growth &amp; Retention Role: Drive renewals, upsells, and cross-sells to expand our footprint within existing accounts.
 </li>
 <li>
 Collaborative Culture: Partner with sales, product, and customer success to deliver maximum client value.
 </li>
 <li>
 International Reach: Manage relationships across diverse regions and industries
 
 
 </li>
 </ul>
 
 📋 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Client Relationship Management: Serve as the trusted advisor for assigned accounts, building and maintaining long-term relationships.
 </li>
 <li>
 Renewal Ownership: Proactively manage contract renewals, ensuring customer satisfaction and retention.
 </li>
 <li>
 Upsell &amp; Cross-Sell: Identify opportunities to expand product adoption (e.g., ongoing monitoring, adverse media, case management).
 </li>
 <li>
 Strategic Account Planning: Develop tailored growth plans aligned with clients' business objectives and industry needs.
 </li>
 <li>
 Customer Advocacy: Represent client feedback internally, influencing product roadmap and support priorities.
 </li>
 <li>
 Pipeline &amp; Forecasting: Track renewals, upsell opportunities, and revenue forecasts in CRM (HubSpot).
 </li>
 <li>
 Collaboration: Work closely with Customer Success Managers to deliver value and seamless onboarding
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 🎓 What We're Looking For
 
 
 
 <ul>
 <li>
 Experience: Minimum 2+ years in B2B SaaS account management, ideally within enterprise/financial services.
 </li>
 <li>
 Proven Success: Track record in renewals and expansions with measurable impact.
 </li>
 <li>
 Relationship Builder: Skilled in trust-based stakeholder engagement, including senior executives.
 </li>
 <li>
 Language Skills: Excellent written and spoken English; additional languages are a plus.
 </li>
 <li>
 Analytical Mindset: Ability to connect client ROI with product adoption.
 </li>
 <li>
 CRM Proficiency: Experience with HubSpot or similar platforms
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Compensation Package - NET salary with performance-based bonus tied to renewals/upsells.
 </li>
 <li>
 Meal compensation for a nutritious lunch.
 </li>
 <li>
 Comprehensive health benefits.
 </li>
 <li>
 Recognition &amp; Reward Culture - your impact on growth will be celebrated.
 </li>
 <li>
 Training &amp; development budget.
 </li>
 <li>
 Digital membership support.
 </li>
 <li>
 Flexible dress code &amp; international work environment.
 </li>
 <li>
 Work with a talented, award-winning team shaping the future of RegTech
 
 
 </li>
 </ul>
 We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.
</div>

Regional Sales Manager

Explore 1483+ Client experience manager in Istanbul this December. Find roles across top companies and apply now to boost your career.