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customer success manager (individual contributor) Jobs in Istanbul

customer success manager (individual contributor)

client experience manager

Tommy Hilfiger

<div><p><b>Design Your Future at PVH</b></p><p></p>
Deputy Manager Customer Experience &amp; Sales (Zorlu)<p></p><p><b>
Be part of an iconic story.</b></p><p></p><p>
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.</p><p></p><p><b>
The Team</b></p><p>
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.</p><p></p><p><b>
The Position</b></p><p>
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.</p><p></p><ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul><p></p><p><b>
The Ideal Candidate</b></p><ul>
<li><p>
University Degree in Economics or related studies</p></li>
<li><p>
At least 5 years&rsquo; experience in similar role within structured environment</p></li>
<li><p>
Highly developed business acumen</p></li>
<li><p>
Ability to take a 'big picture' view of a situation</p></li>
<li><p>
Good communication and collaboration skills and abilities</p></li>
<li><p>
Highly detail oriented and organized in work</p></li>
<li><p>
High level in local language and in oral as well as written and oral English communication</p></li>
</ul><p></p><p><b>
Be valued.</b><br>
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.</p><ul>
<li><p><b>
Balance</b> &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</p></li>
<li><p><b>
Health &amp; Wellbeing</b> &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</p></li>
<li><p><b>
Develop</b> &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</p></li>
<li><p><b>
Be at the forefront</b> &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</p></li>
</ul><p></p><p><b>
Be part of it.</b></p><p>
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</p></div><p></p>

Deputy Manager Customer Experience & Sales (Zorlu)

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
 </p>
 <p>
  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 </p>
 <p>
  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 </p>
 <p>
  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 </p>
 <p>
  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 </p>
 <p>
  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
 <p>
  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
 <p>
  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 </p>
 <p>
  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
 <p>
  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 </p>
 <p>
  &bull; Experience in e-commerce or retail operations preferred
 </p>
 <p>
  &bull; Strategic mindset with strong planning, communication, and leadership skills
 </p>
 <p>
  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

MediaMarkt Turkey

<div>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
  </li>
  <li>
   Good working knowledge of MS Office,
  </li>
  <li>
   Competency in data using tools such as Power BI, Tableu is a plus.
  </li>
  <li>
   Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
  </li>
  <li>
   Strong analytical skills and KPI tracking,
  </li>
  <li>
   Advanced level of English both verbal and written,
  </li>
  <li>
   Support open communication and feedback culture,
  </li>
  <li>
   Open to change and innovation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
  </li>
  <li>
   Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
  </li>
  <li>
   Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
  </li>
  <li>
   Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
  </li>
  <li>
   Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
  </li>
  <li>
   Managing the journey across platforms, channels, and touch points,
  </li>
  <li>
   Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
  </li>
  <li>
   Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
  </li>
  <li>
   Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
  </li>
  <li>
   Leading and coaching the CX team,
  </li>
  <li>
   Managing CX projects and be part of all customers faced projects within the organization,
  </li>
  <li>
   Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
  </li>
  <li>
   Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 </p>
 <p>
  Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 </p>
 <p>
  By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 </p>
 <p>
  <strong>
   For detailed information regarding protection of your personal data you may access the following link:
  </strong>
 </p>
 <p>
  <strong>
   Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
  </strong>
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
  </strong>
 </p>
</div>


Customer Experience Department Manager

Samsung Electronics

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
  </li>
  <li>
   Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
  </li>
  <li>
   Guiding Vendors to be aligned with the Samsung Quality Culture
  </li>
  <li>
   Supporting system implementation tasks and task tracking
  </li>
  <li>
   Collecting and analyzing Call Center data and detect areas of improvements
  </li>
  <li>
   Budget management and follow-up of the Call Center
  </li>
  <li>
   Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
  </li>
  <li>
   Sharing the reports on the performance and target success of the Call Center with the senior management
  </li>
  <li>
   To make suggestions for improvement of end-to-end service quality
  </li>
  <li>
   Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
  </li>
  <li>
   Ensuring Customer Satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree is a must
  </li>
  <li>
   At least 8 years of experience in call center management, consumer electronics sector is a plus
  </li>
  <li>
   Call center technologies and CRM/Voice infrastructure system implementation is a plus
  </li>
  <li>
   Experience in call center quality improvement operations is a plus
  </li>
  <li>
   Experienced in team management, performance monitoring, process development/improvement
  </li>
  <li>
   Able to analyze data and have high reporting &amp; presentation skills
  </li>
  <li>
   Adopting customer and solution-oriented working as a principle
  </li>
  <li>
   Fluency in English is a must
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Manager

Turkcell

<div>
 <p>
  Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
   </u>
  </strong>
 </p>
 <p>
  <strong>
   &Idot;nsan Odakl&inodot;l&inodot;k:
  </strong>
  E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 </p>
 <p>
  <strong>
   Yenilik:
  </strong>
  &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
  <strong>
   🚀
  </strong>
 </p>
 <p>
  <strong>
   M&uuml;kemmellik:
  </strong>
  Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
  <strong>
   🎯👌🏼
  </strong>
 </p>
 <p>
  <strong>
   &Idot;&scedil; Birli&gbreve;i:
  </strong>
  Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 </p>
 <p>
  <strong>
   M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
  </strong>
  M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 </p>
 <p>
  <strong>
   S&uuml;rd&uuml;r&uuml;lebilirlik:
  </strong>
  M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
  <strong>
   🌍
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Ne Bekliyoruz?
   </u>
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin lisans veya &uuml;st&uuml; b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ileti&scedil;im becerileri kuvvetli olan,
  </li>
  <li>
   &Idot;yi derecede (yaz&inodot;l&inodot;/s&ouml;zl&uuml;) &Idot;ngilizce bilgisi olan,
  </li>
  <li>
   M&uuml;&scedil;teri deneyimi konusunda bilgi sahibi,
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nebilen, problem &ccedil;&ouml;zme yetene&gbreve;i geli&scedil;mi&scedil;,
  </li>
  <li>
   M&uuml;&scedil;teri deneyimi trendlerini ve teknolojilerini takip eden,
  </li>
  <li>
   Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; konusunda &ccedil;al&inodot;&scedil;m&inodot;&scedil; veya bu konulara ilgisi olan,
  </li>
  <li>
   &Ccedil;oklu partilerle &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme kabiliyeti olan,
  </li>
  <li>
   Organizasyonel ve liderlik becerileri y&uuml;ksek,
  </li>
  <li>
   Sunum ve m&uuml;zakere becerileri y&uuml;ksek,
  </li>
  <li>
   Etkili ileti&scedil;im ve ikna becerilerine sahip, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
  </li>
  <li>
   M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nebilen, yarat&inodot;c&inodot;, bireysel motivasyonu y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
  </li>
  <li>
   &Idot;nisiyatif alma becerisine sahip, proaktif ve inovatif yakla&scedil;&inodot;m sergileyebilen.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   NOT: Bu pozisyon, y&ouml;netsel bir pozisyon de&gbreve;ildir.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Turkcell&rsquo;de Kurumsal M&uuml;&scedil;teri Deneyimi K&inodot;demli Uzman&inodot; Rol&uuml; Ne Yapar?
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Yapay zeka ve analitik yetkinlikler ile m&uuml;&scedil;teri deneyimi ve dijital d&ouml;n&uuml;&scedil;&uuml;m projelerinin y&ouml;netimini ger&ccedil;ekle&scedil;tirir.
  </li>
  <li>
   M&uuml;&scedil;teri Deneyiminde sekt&ouml;rel ve d&uuml;nya genelindeki yeni yakla&scedil;&inodot;mlar&inodot; ve teknolojileri takip eder.
  </li>
  <li>
   Design Thinking metodunu da kullanarak, journey baz&inodot;nda deneyim tasar&inodot;m&inodot;, haritaland&inodot;rma yapar.
  </li>
  <li>
   T&uuml;m kanallar&inodot;m&inodot;za gelen m&uuml;&scedil;teri &scedil;ikayetlerinin y&ouml;netim stratejisini belirler ve takip eder.
  </li>
  <li>
   M&uuml;&scedil;terimize temas edecek her lansman &ouml;ncesi, ilgili partilerle (sat&inodot;&scedil;, pazarlama, finans, hukuk &ndash; reg&uuml;lasyon) birlikte &ccedil;al&inodot;&scedil;arak deneyimi tasarlar,
  </li>
  <li>
   Deneyim tasar&inodot;m&inodot; yaparken, &scedil;irketimizin ana odaklar&inodot;ndan olan dijitalle&scedil;me stratejisine uygun olarak, m&uuml;&scedil;terilerimizin dijital uygulamalar&inodot;m&inodot;za y&ouml;nlenebilmelerini sa&gbreve;layacak d&uuml;zenlemeler yapar.
  </li>
  <li>
   Yeni teknolojik &ccedil;&ouml;z&uuml;mlere girdi sa&gbreve;lamak ve bunlar&inodot; g&uuml;nl&uuml;k uygulamalara entegre etmek i&ccedil;in teknoloji ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;&inodot;r.
  </li>
  <li>
   Omnichannel CX stratejilerimize uygun &scedil;ekilde y&ouml;netti&gbreve;i s&uuml;recin etkilili&gbreve;ini artt&inodot;r&inodot;r.
  </li>
  <li>
   M&uuml;&scedil;terinin sesinin b&uuml;t&uuml;nsel olarak incelenmesi, u&ccedil;tan uca m&uuml;&scedil;teri deneyimi sa&gbreve;lamak i&ccedil;in t&uuml;m temas noktalar&inodot;n&inodot; irdeleyerek ihtiya&ccedil; duyulan aksiyonlar&inodot;n stratejisini belirler.
  </li>
  <li>
   M&uuml;&scedil;teri yolculu&gbreve;u i&ccedil; g&ouml;r&uuml;leriyle uyumlu olarak yenilik&ccedil;i kanal ve self servis &ccedil;&ouml;z&uuml;mleri &uuml;retir.
  </li>
  <li>
   M&uuml;&scedil;terilerimiz i&ccedil;in olu&scedil;turulan ad&inodot;mlar&inodot;n ve/veya olaylar&inodot;n kapsaml&inodot; bir &scedil;ekilde izlenmesini sa&gbreve;layabilmek i&ccedil;in gerekli olan sistemlerin ve performans g&ouml;stergelerinin olu&scedil;turulmas&inodot;n&inodot; sa&gbreve;lar.
  </li>
  <li>
   M&uuml;&scedil;teri Deneyiminin evrensel KPI&rsquo;lar&inodot;n&inodot;n d&uuml;zenli olarak takibini yapmak,
  </li>
  <li>
   Deneyimin kanal boyutunda bilgilendirmelerin zaman&inodot;nda ve eksiksiz yap&inodot;lmas&inodot;, scriptlerin haz&inodot;rlanmas&inodot;, yaz&inodot;l&inodot; bilgilendirmelerin (sms, push gibi) i&ccedil;eri&gbreve;ini olu&scedil;turulmas&inodot; ve do&gbreve;ru i&scedil;in do&gbreve;ru kanalda y&ouml;netilmesi i&ccedil;in gereken altyap&inodot;lar&inodot; haz&inodot;rlamak,
  </li>
  <li>
   Sekt&ouml;r&uuml;m&uuml;z&uuml;n D&uuml;zenleyici ve Denetleyici Kurumunun (BTK) esas ve y&ouml;netmeliklerine tam uyum sa&gbreve;layan deneyim aksiyonlar&inodot;n&inodot; almak.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Yan Haklar ve Faydalar
   </u>
  </strong>
 </p>
 <p>
  Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
  </em>
 </p>
</div>


CUSTOMER EXPERIENCE MANAGER

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

CHANEL

<div><div>In line with the F&amp;B vision and mission, the Beauty Confidant creates a unique and memorable experience for each client, at every moment and at every point of sales.</div><div>
Combining a business orientation and a passion for the client, the Beauty Confidant is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.</div><div></div><div>
KEY RESPONSIBILITIES</div><div>
CHANEL Ambassador: the Beauty Confidant embodies the values of the Brand.</div><ul><li><div>
CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.</div></li><li><div>
Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.</div></li><li><div>
Respects the uniform and grooming guidelines at all times.</div></li><li><div>
Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.</div></li></ul><div></div><div>
Experience creator: the Beauty Confidant surpasses client expectations.</div><ul><li><div>
Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships with clients.</div></li><li><div>
Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients</div></li><li><div>
Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.</div></li><li><div>
Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.</div></li></ul><div></div><div>
Business driver: the Beauty Confidant is performance-minded in order to achieve our objectives.</div><ul><li><div>
Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business</div></li><li><div>
Contributes to building the business by achieving sales targets, using all levers such as products, services, data capture &hellip; to retain, recruit and grow client return rate.</div></li><li><div>
Has appropriate knowledge of operations to ensure the smooth running of the business, and reports to the FB Area Manager.</div></li></ul><div></div><div>
Team player: the Beauty Confidant acts interdependently and demonstrates team spirit</div><ul><li><div>
Has a positive attitude, communicates with the team and the manager on a regular basis, and has a sense of ethics and integrity.</div></li><li><div>
Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences</div></li><li><div>
Shares best practices with the team, is proactive and contributes to nourishing the collective knowledge and skills.</div></li></ul><div></div><div>
EXPERIENCE AND QUALIFICATION</div><ul><li><div>
Eagerness and willingness to take care of the client; retail experience is a plus.</div></li><li><div>
You have a post-graduate degree and experience of a minimum of 3 years in a sales position in a retail environment, luxury experience would be an advantage.</div></li><li><div>
Selling skills and performance-driven</div></li><li><div>
Knowledge of operations</div></li><li><div>
Technology savvy and digital trend awareness</div></li><li><div>
English is mandatory</div></li><li><div>
Makeup skills</div></li></ul><div><br>
SOFT SKILLS</div><ul><li><div>
Interpersonal skills, ability to establish an emotional connection and build a relationship</div></li><li><div>
Empathy and listening skills</div></li><li><div>
Generosity and &quot;art of caring&quot;</div></li><li><div>
Curiosity, openness, and eagerness to learn</div></li><li><div>
Problem-solving and ability to deal with complexity and change</div></li><li><div>
Self-awareness, self-confidence</div></li><li><div>
Enthusiasm, energy, and motivation</div></li><li><div>
Storytelling and ability to engage and inspire</div></li><li><div>
Team spirit, ethics, and integrity</div></li><li><div>
Positive body language</div></li></ul><div></div><div><i>
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.</i></div></div><div></div>

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