account manager

customer success manager

commercial manager

key account executive

key account manager

client experience manager

Fitch Learning

<div></div><div><div><div><div><div>Fitch Learning | Client Relationship Manager - Riyadh
</div></div></div></div><div><div><div><div>Requisition ID: 49050
</div></div></div></div><div><div><div><div>Business Unit: Fitch Learning
</div></div></div></div><div><div><div><div>Category: Business Development &amp; Sales
</div></div></div></div><div><div><div><div>Location:
Riyadh, SA
</div></div></div></div><div><div><div><div>Date Posted: Nov 25, 2025
</div></div></div></div><div></div><div><div><div><div>Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years&rsquo; experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company. 


Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success. 


Fitch Learning is currently seeking a Client Relationship Manager based out of our Riyadh office. 


How You&rsquo;ll Make an Impact:
<ul>
<li>Own and grow a defined portfolio of strategic B2B client accounts across the Middle East, driving renewals, cross-sell and new logo acquisition to achieve/exceed revenue targets.
</li><li>Lead consultative engagements to understand client learning needs and translate them into tailored solutions, collaborating with trainer faculty and product specialists.</li>
<li>Position Fitch Learning and the wider Fitch Group as thought leaders in financial markets and learning, delivering persuasive pitches and best-in-class proposals.
</li><li>Maintain accurate pipeline management, forecasting and account activity using Salesforce; produce regular revenue forecasts built from your pipeline.
</li><li>Partner with operations to hand over won programs for delivery while retaining commercial oversight and the senior client relationship.</li></ul> 


You May be a Good Fit if:
<ul>
<li>5+ years of B2B sales and client relationship management experience, ideally within financial services education or related training solutions.</li>
<li>Proven track record of meeting or exceeding revenue targets, managing enterprise accounts, and converting complex multi-stakeholder opportunities.
</li><li>Proficiency with CRM tools (e.g., Salesforce) and data-driven pipeline/forecast management.</li></ul> 


What Would Make You Stand Out:
<ul>
<li>Experience selling into KSA financial institutions, government entities or large corporates, with Arabic and English fluency.
</li><li>Background designing learning programs in credit, markets, risk or broader financial services topics.</li>
<li>Strong consultative selling, proposal development and C-level engagement skills.
</li><li>Familiarity with GCC tender/RFP processes and collaboration across global, cross-functional teams.</li></ul> 


Why Choose Fitch:
<ul>
<li>Hybrid Work Environment: 3 days a week in office required based on your line of business and location</li>
<li>A Culture of Learning &amp; Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
</li><li>Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
</li><li>Promoting Health &amp; Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
</li><li>Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
</li><li>Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
</li><li>Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community</li></ul> 


Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch&rsquo;s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. 


Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.</div></div></div></div></div>

Fitch Learning | Client Relationship Manager - Riyadh

<div>
 Job description:
 
 
 
 PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities-at-scale so governments and organisations can accelerate the region&rsquo;s transformation agenda through a future-fit workforce.&nbsp;
 
 
 We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&amp;D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning &ndash; driving transformation through talent. Find out more and tell us how we can support your upskilling journey by visiting us at https://www.pwcacademy-me.com/&nbsp;
 
 &nbsp;
 
 Role Title: Customer Experience Specialist KSA - Associate&nbsp;
 
 
 Role Introduction:&nbsp;&nbsp;
 
 
 Customer Experience plays a key role in driving PwC Academy&rsquo;s presence and impact across Saudi Arabia by leading the planning and execution of client, partner, and learner events and other customer engagements. This role supports the Academy&rsquo;s mission to build a future-fit workforce by creating engaging, high-quality experiences that strengthen client relationships, showcase PwC thought leadership, and elevate the Academy brand in the Kingdom.&nbsp;
 
 
 Roles &amp; Responsibilities:&nbsp;&nbsp;
 
 
 Planning:&nbsp;
 
 <ul>
 <li>
 
 Plan and execute PwC Academy&rsquo;s annual calendar of events in KSA - including client activations, product launches, graduations, and thought-leadership sessions.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate with business development, project management and delivery teams to ensure consistent messaging, seamless delivery, and measurable business impact.&nbsp;
 
 </li>
 </ul>
 
 Execution and operations:&nbsp;
 
 <ul>
 <li>
 
 Manage end-to-end logistics for in-person and hybrid events, including events clearances, venue sourcing, vendor management, budgeting, and on-site coordination.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Oversee creative production - from event design, branding, and materials to digital assets and post-event reporting.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure brand consistency across all touchpoints, maintaining PwC standards in client experience and visual identity.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Track event performance metrics and gather feedback to continuously improve effectiveness and ROI.&nbsp;
 
 </li>
 </ul>
 
 Collaboration &amp; relationship management:&nbsp;
 
 <ul>
 <li>
 
 Partner with regional teams to align KSA events with broader Academy and firmwide campaigns.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Build and maintain relationships with key vendors, venues, and stakeholders to support operational excellence and innovation in event delivery.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Build partnerships with KSA universities and professional bodies to align on business objectives.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 &nbsp;
 
 
 Candidate Requirements:&nbsp;&nbsp;
 
 
 Education:&nbsp;&nbsp;
 
 <ul>
 <li>
 
 Bachelor's degree in marketing, Communications, Event Management, or a related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Certification in Event Management or Project Management (preferred).&nbsp;
 
 </li>
 </ul>
 
 Travel Requirement: Infrequent travel to UAE/ Qatar&nbsp;
 
 
 Required Skills:&nbsp;&nbsp;
 
 <ul>
 <li>
 
 Strong event planning and project management skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent stakeholder management and communication abilities.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proven experience delivering corporate or client-facing events, ideally in a professional service or B2B environment.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Creative problem solver with strong attention to detail and brand awareness.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficiency in Microsoft Office&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Fluent in English and Arabic&nbsp;
 
 </li>
 </ul>
 
 Preferred skills:&nbsp;
 
 <ul>
 <li>
 
 Basic photography/ videography skills&nbsp;
 
 </li>
 </ul>
 
 Optional Skills:&nbsp;&nbsp;
 
 <ul>
 <li>
 
 Experience in virtual/hybrid event platforms (Webex, MS teams).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Familiarity with CRM or marketing automation tools (eg: Salesforce)&nbsp;
 
 </li>
 </ul>
 
 
 Profile description:
 
 
 
 Refer to Job Discription
 
</div>

PwC Academy - Customer Experience Associate - Riyadh

Qiddiya | القدية

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
 
 
 
 
 General Summary:
 
 
 
 Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assists in the development of CX performance frameworks, KPIs, and investment plans
 </li>
 <li>
 Align customer experience goals with strategic transport plans and capital projects
 </li>
 <li>
 Assist in the development and refinement of end-to-end customer journeys across all modes of transport
 </li>
 <li>
 Support service planning and network design with a focus on customer outcomes
 </li>
 <li>
 Represent the voice of the customer in cross-departmental planning forums
 </li>
 <li>
 Prepare presentations, reports, and documentation related to customer journey planning and project updates
 </li>
 <li>
 Research and share global best practices in transport customer experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business Strategy, Service Design or Customer Experience
 </li>
 <li>
 5+ years in customer transport experience or service planning; GCC experience highly regarded
 </li>
 </ul>
</div>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 
 CX Strategy &amp; Leadership
 
 <ul>
 <li>
 Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives.
 </li>
 <li>
 Establish and monitor KPIs to measure customer satisfaction, loyalty, and lifetime value.
 </li>
 <li>
 Serve as advocate for the customer, ensuring CX principles are embedded in all business decisions.
 </li>
 </ul>
 
 Customer Lifecycle Management
 
 <ul>
 <li>
 Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy.
 </li>
 <li>
 Develop and implement retention, loyalty, and advocacy programs that maximize customer lifetime value.
 </li>
 <li>
 Identify friction points and design proactive interventions to reduce churn and improve engagement.
 </li>
 </ul>
 
 Journey Management &amp; Design Thinking
 
 <ul>
 <li>
 Map, analyze, and continuously optimize customer journeys across all channels and touchpoints.
 </li>
 <li>
 Apply design thinking methodologies to co-create innovative solutions with customers and internal teams.
 </li>
 <li>
 Drive service design initiatives that deliver seamless, personalized, and scalable experiences.
 </li>
 </ul>
 
 Voice of the Customer (VoC) &amp; Insights
 
 <ul>
 <li>
 Lead the design, testing, and refinement of customer surveys, feedback loops, and VoC programs.
 </li>
 <li>
 Translate customer insights into actionable strategies for product, service, and process improvements.
 </li>
 <li>
 Benchmark customer satisfaction and loyalty metrics against industry standards to assess performance.
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 <ul>
 <li>
 Partner with Marketing, Sales, Product, and Operations to align customer insights with business priorities.
 </li>
 <li>
 Influence product roadmaps and service delivery models based on customer journey analytics.
 </li>
 <li>
 Build and mentor a high-performing CX team with expertise in research, analytics, and experience design.
 </li>
 </ul>
 
 Culture &amp; Capability Building
 
 <ul>
 <li>
 Design and facilitate training programs to instill customer-centric practices across the organization.
 </li>
 <li>
 Provide tools, resources, and communication strategies to empower employees to deliver exceptional experiences.
 </li>
 <li>
 Foster a culture of continuous improvement, experimentation, and customer-centric innovation.
 </li>
 </ul>
 
 &nbsp;
 
 
 Qualifications &amp; Competencies
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Management Information Systems, Industrial Engineering, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 7+ years of progressive experience in customer experience, service design, or related fields, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven track record of developing and executing CX strategies, lifecycle management, and journey optimization.
 </li>
 <li>
 Strong expertise in journey mapping, design thinking, and customer research methodologies.
 </li>
 <li>
 Demonstrated ability to influence at the executive level and drive cross-functional alignment.
 </li>
 <li>
 Exceptional leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Data-driven mindset with proficiency in CX analytics, CRM platforms, and customer feedback tools.
 </li>
 <li>
 Familiar with customer engagement platforms
 </li>
 <li>
 Certification in CX (e.g., CCXP) or related fields is highly desirable.
 </li>
 <li>
 Experience in fintech or other fast-paced, customer-centric industries is a strong plus.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Experience Senior Manager

Tawafuq Al Ebdaa Company

Key Responsibilities:<ul><li>Handle direct communication with customers and users to ensure a high-quality experience.</li><li>Manage day-to-day operational activities and monitor performance.</li><li>Coordinate across departments (medical, technical, and operations) to ensure smooth execution.</li><li>Analyze performance data and prepare reports with actionable recommendations.</li><li>Leverage digital platforms and CRM systems to improve service efficiency.</li><li>Lead process improvement initiatives to enhance overall customer experience.</li></ul>Requirements:<ul><li>Proven experience in healthcare operations (clinics, medical centers, or testing platforms).</li><li>Strong proficiency in internet use, digital platforms, and CRM systems (e.g., Zoho, Salesforce).</li><li>PMP certification (Project Management Professional) is required.</li><li>Excellent organizational, communication, and leadership skills.</li><li>Ability to manage multiple projects and work under pressure.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: &#65020;4,300.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Proven experience in healthcare operations (clinics, medical centers, or testing platforms).</li><li>PMP certification (Project Management Professional) certificate</li></ul>Experience:<ul><li>Operational (Healthcare Sector): 2 years (Preferred)</li></ul>

Operations & Customer Experience Officer (Healthcare Sector)

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
 
 
 
 
 General Summary:
 
 
 
 The Director - Stakeholder, Community &amp; Interface Management is a critical leadership role within the Transport Division, responsible for establishing and managing robust engagement frameworks across multi-modal transport systems that operate both within and beyond the Qiddiya boundary. The role is dual-faceted&mdash;focused on building enduring stakeholder relationships with government, community, and industry actors, while also driving the technical and operational interface requirements between Qiddiya Transport and external infrastructure and service providers.
 
 
 This position requires a strategic yet hands-on leader with a technical or engineering background, exceptional stakeholder engagement capability, and significant experience navigating complex regulatory and operational landscapes in the Middle East. The successful candidate will be equally comfortable designing stakeholder engagement templates and insights as they are negotiating formal interface agreements with senior public and private sector counterparts.
 
 
 This position requires the establishment of clear communication, continuous feedback systems, and performance measurement to drive engagement effectiveness, compliance, and positive community sentiment.
 
 
 Cultivate a high-performance team culture focused on learning, knowledge sharing, and embedding stakeholder management best practices throughout the Business Unit.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design and implement a comprehensive stakeholder and community engagement strategy that supports Qiddiya Transport's long-term objectives
 </li>
 <li>
 Build and maintain trust-based relationships with senior stakeholders across government, industry, utility providers, and the local community
 </li>
 <li>
 Develop communication and engagement templates, briefings, and stakeholder insight tools that support proactive, coordinated engagement across all transport modes
 </li>
 <li>
 Act as the primary point of contact for escalated stakeholder matters, managing sensitivities and ensuring reputational integrity
 </li>
 <li>
 Collaborate with internal teams (legal, projects, government affairs, operations) to ensure stakeholder input is reflected in planning and execution phases
 </li>
 <li>
 Lead the identification, planning, and implementation of formal interface agreements with external entities including ministries, regulators, developers, and utility providers
 </li>
 <li>
 Draft, negotiate, and operationalize agreements (NDAs, MOUs, interface/partnership agreements), ensuring alignment on roles, responsibilities, design criteria, access requirements, and operational dependencies
 </li>
 <li>
 Drive coordination between Qiddiya's internal technical teams and third-party stakeholders to ensure smooth project integration across jurisdictional or physical boundaries
 </li>
 <li>
 Establish performance tracking, reporting, and dispute resolution
 </li>
 <li>
 Implement a Digital Engineering approach for clash detection, visualization, and engineering management
 </li>
 <li>
 Build and lead a high-performance stakeholder, community,, defining clear roles, accountabilities and development plans; foster an environment of continuous improvement, knowledge sharing, and legacy building within the function and across the Business Unit
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's degree in engineering, Transport Systems, Infrastructure, or a related technical discipline.
 
 
 Master's degree in engineering management, Public Infrastructure, or similar field strongly preferred.
 
 
 
 Experience:
 
 
 
 Deep understanding of infrastructure lifecycle, transport operations, in complex projects.
 
 
 Proven experience operating in the Middle East, with a detailed understanding of inter-governmental and regulatory frameworks in the region.
 
 
 Demonstrated ability to develop interface agreements from inception through execution and operational management.
 
 
 Experience delivering or supporting large-scale, multi-modal transport projects across complex jurisdictional and physical boundaries.
 
 
 A track record of leading and mentoring multidisciplinary teams in high-pressure environments.
</div>

Director - Stakeholder, Community & Interface Management (CDU3) - 20004051

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Full-time
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 <li>
 </li>
 </ul>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

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