marketing manager

account manager

senior account manager

account executive

area manager

client experience manager

Confidential Government

<div>
 
 As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 
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 Champion opportunities to consistently Improve the entity experience
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 Drive customer retention, reduce churn, and increase customer satisfaction
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 Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
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 Guide team in effective client issues resolution and handle any escalations
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 Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
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 Test new strategies for driving customer value
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 Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
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 </ul>
 
 
 
 
 Requirements and Skills:
 
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 Proven working experience as a Customer Experience background.
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 Experience in customer support is a plus
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 Market knowledge
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 Communication and negotiation skills
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 Ability to build rapport
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 BSc/BA in business administration, or relevant field
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 </ul>
</div>

Customer Experience Manager

Xiaomi Technology

<div>
 
 Your Mission:
 
 
 Own End-to-End Delivery: Design solutions, clarify requirements, and manage order fulfillment for assigned clients.
 
 
 Master Supply Chain Coordination: Lead CPFR meetings, manage 13-week SI plans, and drive bundle execution, rework, and logistics.
 
 
 Be the Client&rsquo;s Point of Contact: Build strong relationships with clients and their warehouses.
 
 
 Optimize Inventory: Control stock levels across HQ rework hubs, country warehouses, HUBs, and channel partners.
 
 
 Solve Complex Challenges: Monitor delivery exceptions (forecast to acceptance) and design rework strategies.
 
 
 
 
 
 We Need You To Bring:
 
 
 2-3 years in delivery/channel management (mobile phones, small appliances, or IoT ecosystems).
 
 
 Proven ability to manage SI plans, inventory, and client relationships.
 
 
 Strong communication skills and a problem-solving mindset.
 
 
 Experience in cross-functional supply chain coordination.
 
</div>

Client Delivery Manager(A72415)

Bank AlJazira | بنك الجزيرة

<div>
 
 
 Responsibility:
 
 
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 Recommend CX Journey Design strategy and roadmap for different customer segments/products and support its implementation
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 Support the implementation of the Strategic initiatives related to Customer Journey design in alignment with different Stakeholders
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 Map the current customer journey and design the target customer journeys for different customer segments/products across the touch points in alignment with stakeholders.
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 Facilitate journey design thinking sessions and work together with customers and internal stakeholders to redesign the customer journey for different customer segments &amp; products
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 Optimize, test and validate customer journeys, using voice of customer insight and data to define new customer experiences.
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 Align with IT/Technology and Digital Transformation department on the automation of Customer Journey related requirements to ensure its proper implementation
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 Participate in the Retail &amp; Corporate Products &amp; Services value chain (product design, product development, life cycle management etc.) to define the customer experience requirements and its implementation to achieve Product Excellence.
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 Own and manage all CX Journey design related policies and processes and make sure it is up to date based on business requirements
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 Performs other responsibilities and tasks as directed by the reporting manager in order to meet organizational objectives.
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 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
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 Bachelor&rsquo;s degree in Marketing or a relevant major.
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 Around +4 years of experience with a preference 2 years of experience in a relevant role.
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 Prior experience in Customer Experience Management or a relevant field.
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 </ul>
</div>

Customer Excellence Journey Design Manager

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
Role Summary:
Together with the SR Manager, Customer Experience Strategy &amp; Planning, works on one or more transport projects to build the proposed customer journey. Liaises with transport project teams, strategy, operations and other functions as needed to embed a world leading customer experience. In collaboration with the Customer Intelligence team, evaluate the effectiveness of transport initiatives that impact the transport customer experience.
Key Responsibilities:
<ul><li>Development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects</li>
<li>Builds service design journey maps to inform decisions.</li>
<li>Support service planning and network design with a focus on customer outcomes.
</li><li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Influencing Without Authority &ndash; Aligns stakeholders and secures commitment across silos.</li>
</ul>Requirements
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.</li><li>8+ years in transport customer experience or service planning; GCC experience highly regarded.</li><li>Strong background in project coordination, performance evaluation, and stakeholder management</li></ul></div>

Senior Manager - Customer Experience Planning (CDU3) - 20004734

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Director of Stakeholder, Community is a critical leadership role within the Transport Division, responsible for establishing and managing robust engagement frameworks across multi-modal transport systems that operate both within and beyond the Qiddiya boundary. The role is dual-faceted&mdash;focused on building enduring stakeholder relationships with government, community, and industry actors, while also driving the technical and operational interface requirements between Qiddiya Transport and external infrastructure and service providers.
This position requires a strategic yet hands-on leader with a technical or engineering background, exceptional stakeholder engagement capability, and significant experience navigating complex regulatory and operational landscapes in the Middle East. The successful candidate will be equally comfortable designing stakeholder engagement templates and insights as they are negotiating formal interface agreements with senior public and private sector counterparts.
This position requires the establishment of clear communication, continuous feedback systems, and performance measurement to drive engagement effectiveness, compliance, and positive community sentiment.
Cultivate a high-performance team culture focused on learning, knowledge sharing, and embedding stakeholder management best practices throughout the Business Unit.
Key Responsibilities:
1. Design and implement a comprehensive stakeholder and community engagement strategy that supports Qiddiya Transport&rsquo;s long-term objectives.
2. Build and maintain trust-based relationships with senior stakeholders across government, industry, utility providers, and the local community.
3. Develop communication and engagement templates, briefings, and stakeholder insight tools that support proactive, coordinated engagement across all transport modes.
4. Act as the primary point of contact for escalated stakeholder matters, managing sensitivities and ensuring reputational integrity.
5. Collaborate with internal teams (legal, projects, government affairs, operations) to ensure stakeholder input is reflected in planning and execution phases.
6. Lead the identification, planning, and implementation of formal interface agreements with external entities including ministries, regulators, developers, and utility providers.
7. Draft, negotiate, and operationalize agreements (NDAs, MOUs, interface/partnership agreements), ensuring alignment on roles, responsibilities, design criteria, access requirements, and operational dependencies.
8. Drive coordination between Qiddiya&rsquo;s internal technical teams and third-party stakeholders to ensure smooth project integration across jurisdictional or physical boundaries.
9. Establish performance tracking, reporting, and dispute resolution.
10. Implement a Digital Engineering approach for clash detection, visualization, and engineering management.
11. Build and lead a high-performance stakeholder, community,, defining clear roles, accountabilities and development plans; foster an environment of continuous improvement, knowledge sharing, and legacy building within the function and across the Business Unit.
Requirements
Qualifications:
Bachelor&rsquo;s degree in engineering, Transport Systems, Infrastructure, or a related technical discipline.
Master&rsquo;s degree in engineering management, Public Infrastructure, or similar field strongly preferred.
Experience:
Deep understanding of infrastructure lifecycle, transport operations, in complex projects.
Proven experience operating in the Middle East, with a detailed understanding of inter-governmental and regulatory frameworks in the region.
Demonstrated ability to develop interface agreements from inception through execution and operational management.
Experience delivering or supporting large-scale, multi-modal transport projects across complex jurisdictional and physical boundaries.
A track record of leading and mentoring multidisciplinary teams in high-pressure environments.</div>

Director - Stakeholder Engagement & Community (CDU3) - 20004051

OFFTEC Arabia

<div>
 
 
 Company Description
 
 
 
 OFFTEC Arabia, part of the OFFTEC Holding Group, provides comprehensive business services and specialized solutions to support the development of companies within the Saudi market. With over 100 years of experience, OFFTEC serves various sectors, including leading banks, private companies, government institutions, and the education sector. The company offers a wide range of advanced business technology solutions such as cyber security, banking, digital transformation, IT infrastructure, office furniture, and plastic card technologies. Located in Riyadh, OFFTEC is committed to enhancing operational efficiency and sustainability for its clients and remains aligned with the latest technological advancements.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Account Manager located in Riyadh. The Account Manager will be responsible for managing client relationships, understanding client needs, and ensuring the timely delivery of services. Key tasks include developing and maintaining long-term relationships with clients, identifying client needs, ensuring expectations are met or exceeded, and acting as a liaison between clients and the company's internal teams. The Account Manager will also be responsible for preparing reports and presentations, managing renewals and proposals, and most important is to be actively seeking opportunities to grow client accounts.
 
 
 
 
 
 
 Qualifications
 
 
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 Client Relationship Management: Experience in managing client relationships, understanding client needs, and ensuring client satisfaction
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 Business Development and Sales: Skills in identifying opportunities, managing renewals and proposals, and negotiating contracts
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 Communication and Interpersonal Skills: Excellent written and verbal communication, presentation skills, and ability to work well with teams
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 Technical Proficiency: Knowledge in advanced business technology solutions such as banking solutions, digital transformation, IT infrastructure, and related product offerings
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 Analytical and Problem-Solving Skills: Ability to analyze client data, generate insights, and provide tailored solutions
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 Relevant Experience: Prior experience in a similar role, especially within the technology solutions or business services sectors, is advantageous
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 Educational Background: Bachelor's degree in Business Administration, Marketing, IT, or a related field
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 </ul>
</div>

Sales Account Manager

LVMH

<div>
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As Department Manager, you will be responsible for the management of a department and a team. You will lead by example, spend most of your time on the shopfloor developing the business and your client portfolio. You will be a talent manager, talent promoter, and will closely work with the operations team to ensure all processes in store
 
 
 
 
 
 
 
 YOUR IMPAC
 
 
 
 
 TBusiness and client develope
 
 
 <ul>
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 rBeing responsible for the sales &amp; profitability of your categor
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 yRegularly analyse the category&rsquo;s performances and implement the right action plans when neede
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 dImplement clienteling actions and coach the sales assistant
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 sBeing the link between the store management and the departmen
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 tProvide with relevant and regular analysis and feedbacks on your department performance, needs and on the business environment to the store manager and operations &amp; performance manage
 </li>
 </ul>
 
 
 rBrand promoter and client ambassado
 
 
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 rPromote the brand internally and externally in your daily environmen
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 tGuarantee that every client receives the utmost experience in stor
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 eHelp the staff succeeding in engaging and connecting with their clients to increase their loyalt
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 yEnsure that the image of your department is constantly consistent with brand guideline
 </li>
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 sEnsure that all the processes are compliant with the internal policie
 </li>
 </ul>
 
 
 sProcess owne
 
 
 <ul>
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 rGuarantee stock safety, accuracy and complianc
 </li>
 <li>
 eOrganize and plan the activities of your department: support the store management in defining the staff schedul
 </li>
 </ul>
 
 
 eTalent manager &amp; skills develope
 
 
 <ul>
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 rLead and manage the department staf
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 fCreate and maintain a positive and motivating work environmen
 </li>
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 tDevelop a strong team spiri
 </li>
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 tCoach regularly each member of your team ensuring they offer the clients the utmost experience in stor
 </li>
 </ul>
 
 
 
 
 
 eKEYS FOR SUCCES
 
 
 
 
 SExperienc
 
 e
 
 <ul>
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 :Retail experience require
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 dExperience in luxury/fashion business a plu
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 </ul>
 
 
 sCompetencies
 
 
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 :High product and fashion sensitivit
 </li>
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 yCommercial awareness and business sens
 </li>
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 eStrong selling skill
 </li>
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 sAbility to manage and develop teams (coaching
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 )Clients-centric: ability to understand and go beyond the client&rsquo;s needs to offer the utmost client experienc
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 eOrganizational skills, sense of priorities and agilit
 </li>
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 yGood interpersonal skills, ownership, empathy and curiosit
 </li>
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 yAbility to manage multiple priorities in a fast-paced environmen
 </li>
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 tDetail oriented, highly organize
 </li>
 <li>
 dExcellent written and verbal communication skills
 </li>
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 .Ability to interact with all levels of the organizatio
 </li>
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 nFlexibility to work a retail schedule including evenings, weekends, and holiday
 </li>
 </ul>
 
 
 
 
 
 s
 
 Languag
 
 es: Arabic - fluent in Engli
 
 
 
 shLocati
 
 on: Riya
 
 dh
</div>

Department Manager

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