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Loewe

<div>
 
 
 Being part of LOEWE
 
 gives you the opportunity of learning new things every day and working with people passionate about what they do, in a
 
 
 fast moving and ambitious company.
 
 
 
 
 
 As a
 
 Store Manager/Store Director,
 
 you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client&rsquo;s expectations.
 
 
 
 
 
 
 Your role will be
 
 
 
 
 Team Management and Development;
 
 
 <ul>
 <li>
 Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
 </li>
 <li>
 Identify, recruit, and develop talent, securing succession plans
 </li>
 <li>
 Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
 </li>
 <li>
 Organize the team and shop floor coverage in an effective manner to meet the changing business needs
 </li>
 <li>
 Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive
 </li>
 <li>
 Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting
 </li>
 </ul>
 
 
 .Client Experience
 
 
 <ul>
 <li>
 Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony &ldquo;in the moment&rdquo;
 </li>
 <li>
 Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
 </li>
 <li>
 Build a client centric mindset within the store which focuses on always exceeding the client expectations
 </li>
 <li>
 Develop client database by optimizing data quality and quantity
 </li>
 <li>
 Train and develop the team to be confident in their after-sales knowledge
 </li>
 </ul>
 
 
 .Business Development
 
 
 <ul>
 <li>
 Grow the top line sales of the store, identifying opportunities and maximizing potential
 </li>
 <li>
 Develop, define and implement relevant and tangible action plans in line with company&rsquo;s needs and expectations
 </li>
 <li>
 Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized
 </li>
 <li>
 Build, grow and develop a loyal client base, utilizing all available tools and opportunities
 </li>
 <li>
 Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
 </li>
 <li>
 Connect with internal and external peers in the market to create an effective collaborative network
 </li>
 <li>
 Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
 </li>
 <li>
 Proactively share market insights and opportunities with business stakeholders
 </li>
 <li>
 Monitor business performance, results and audits and develop actions as needed
 </li>
 </ul>
 
 
 .Operations
 
 
 <ul>
 <li>
 Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
 </li>
 <li>
 .Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience
 </li>
 <li>
 Maintain inventory and be accountable for inventory management and accuracy
 </li>
 <li>
 Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including
 </li>
 <li>
 All Health &amp; Safety matters are adhered to
 </li>
 <li>
 Store Facilities are maintained
 </li>
 <li>
 Grooming Guidelines are respected
 </li>
 <li>
 Effective collaboration between front and back of house teams and activities
 </li>
 <li>
 Additional duties and management responsibilities as required
 </li>
 </ul>
 
 
 
 
 
 What is important for the role;
 
 
 <ul>
 <li>
 Proven experience within a similar environment leading diverse people to success
 </li>
 <li>
 Effective communication and interpersonal skills, valuing, and amplifying diversity
 </li>
 <li>
 Leads with empathy and curiosity to listen and understand
 </li>
 <li>
 Strong and demonstratable commercial acumen
 </li>
 <li>
 Ability to be agile, creative, and commercial in solution development
 </li>
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 Passionate and knowledgeable about our product and the industry
 </li>
 <li>
 A Client centric mindset with a passion to exceed expectation
 </li>
 <li>
 A committed Team Player, able and willing to collaborate with various stakeholder
 </li>
 <li>
 A deep interest in Fashion, Art, and Culture
 </li>
 <li>
 Fluent in English and Arabic
 </li>
 </ul>
 
 
 
 
 
 About LOEWE
 
 
 
 Created in Spain in 1846, LOEWE approaches 180 years as one of the world&rsquo;s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
 
 
 LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand&rsquo;s belief in the importance of craft in today&rsquo;s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
 
 
 At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
 
</div>

Store Manager

JACO

<div>
 
 Manage client communication across two main channels:
 
 
 Internal (in-app): Respond to user inquiries, feedback, and issue escalations efficiently and empathetically.
 
 
 External (off-app): Oversee communication through social media platforms, email, and other support channels to maintain brand consistency and user satisfaction.
 
 
 Gather feedback to identify pain points and trends, and collaborate with product and operations teams to drive improvements.
 
 
 Collect, analyze, and report on client interaction data, user behavior patterns, and support performance to inform strategic decisions.
 
 
 Own the data-driven optimization of the client experience through dashboards, feedback loops, and structured reporting.
 
 
 Develop and manage client communication strategies for new feature rollouts, updates, and incidents.
 
 
 Collaborate with cross-functional teams on the planning and execution of campaigns, feature launches, and incident responses from a user-facing perspective.
 
 
 Ensure alignment of client communication strategy with business goals and platform policies.
 
 
 
 
 
 
 
 
 3-5 years of experience in client relations, user communication, or customer success, preferably in digital platforms or tech companies.
 
 
 Prior experience in social media, live-streaming, or short-form video apps is a big plus.
 
 
 Proven ability to manage client-related data and drive action from insights.
 
 
 Excellent language skills in both English and Arabic.
 
 
 Strong communication and problem-solving skills.
 
 
 Experience in managing teams or projects is highly preferred.
 
 
 Solid experience in handling and analyzing data related to user behavior, support performance, and escalation patterns.
 
 
 Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to prepare reports, dashboards, and presentations.
 
 
 Strong collaboration skills with cross-functional teams (e.g., Product and Marketing)
 
</div>

Client Relations Manager(A247712)

Tabby | تابي

Social Media Support Manager, Customer Experience Join to apply for the Social Media Support Manager, Customer Experience role at Tabby تابي Department: Customer Experience Management Location: KSA About the company Tabby creates financial freedom by reshaping the way people shop, earn, and save. With over 15 million users, Tabby's flagship offering allows shoppers to split payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses-including Amazon, Noon, IKEA, and SHEIN-use Tabby to accelerate growth and attract loyal customers. Tabby processes more than $10 billion in annual transaction volume, making it the highest rated, fastest growing FinTech in the GCC region. Founded in 2019, Tabby has raised over $1 billion in equity and debt funding from global and regional investors. About the role As a Community Manager at Tabby, you will manage and engage our online community across social media platforms, deliver exceptional customer support, build positive relationships with customers, and provide data driven insights to improve our social media presence. Key Responsibilities <ul> <li>Manage and engage with the company's online community on social media platforms, responding to customer inquiries, comments, and messages in a timely, professional manner.</li> <li>Monitor social media channels for customer inquiries, comments, and reviews, and resolve concerns promptly and professionally.</li> <li>Lead a team of social media specialists focused on customer support across Twitter, LinkedIn, Facebook, Instagram, and other relevant platforms.</li> <li>Build and maintain positive relationships with customers to foster a sense of community and trust.</li> <li>Create engaging and relevant social media content that aligns with the company's brand voice and messaging.</li> <li>Ensure all social media content and responses comply with regulatory guidelines and brand standards by collaborating with marketing, legal, and compliance teams.</li> <li>Develop and manage social media support processes and procedures that guarantee timely and effective issue resolution.</li> <li>Provide coaching and training for team members to enhance performance and service quality.</li> <li>Stay current with industry trends, best practices in social media customer support, and financial service regulations, and apply this knowledge to improve services.</li> <li>Collaborate with cross functional teams-marketing, customer service, compliance-to ensure consistent messaging and alignment with company policies.</li> <li>Deliver regular reports and updates to management on social media performance, trends, and customer feedback.</li> </ul> Skills, Knowledge & Expertise <ul> <li>Native Arabic speaker.</li> <li>Strong communication and customer service skills in multiple social media channels.</li> <li>Experience leading and coaching a social media support team.</li> <li>Proficiency in social media analytics tools (e.g., Sprout Social, Hootsuite, Sprinklr).</li> <li>Knowledge of regulatory compliance guidelines for social media support in financial services.</li> <li>Ability to develop processes, training materials, and performance metrics.</li> <li>Excellent problem solving and conflict resolution abilities.</li> <li>Proactive approach to staying up to date on social media trends and digital customer experience innovations.</li> </ul> Preferred Qualifications <ul> <li>Bachelor's degree in Communications, Marketing, or a related field.</li> <li>Strong understanding of regulatory compliance in social media customer support for financial services.</li> <li>Demonstrated experience in community building, engagement, and advocacy programs.</li> </ul> Job Benefits <ul> <li>Flexible working hours with autonomy to choose suitable times.</li> <li>Opportunity to impact your career through responsibility from day one.</li> <li>Participation in the company's employee stock option program.</li> <li>Health insurance coverage.</li> <li>Flexi Perks-monetary benefit to spend on health, well being, education, or professional development.</li> </ul>

Social Media Support Manager, Customer Experience

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.
Key Responsibilities:<ul>
<li>
Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.</li>
<li>Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.</li>
<li>Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.</li>
<li>Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.</li>
<li>Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.</li>
<li>Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-</li>
</ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Customer Experience

Qiddiya | القدية

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture - a 360 km mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project, it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you. Overview Works collaboratively with the Director and Senior Manager of Customer Experience Strategy & Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact the overall customer experience. Key Responsibilities <ul> <li>Assist in the development of CX performance frameworks, KPIs, and investment plans</li> <li>Align customer experience goals with strategic transport plans and capital projects</li> <li>Assist in the development and refinement of end to end customer journeys across all modes of transport</li> <li>Support service planning and network design with a focus on customer outcomes</li> <li>Represent the voice of the customer in cross departmental planning forums</li> <li>Prepare presentations, reports, and documentation related to customer journey planning and project updates</li> <li>Research and share global best practices in transport customer experience</li> </ul> Qualifications & Experience <ul> <li>Bachelor's degree in business, strategy, service design or customer experience</li> <li>5+ years in customer transport experience or service planning; GCC experience highly regarded</li> </ul>

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Mercer Middle East

<div>
 Mercer Middle East
 
 
 HR Transformation Practice
 
 
 🚀 Join Our Team as an Associate &ndash; Employee Experience &amp; Organizational Culture!
 
 
 Are you a motivated professional with 5+ years of experience in employee experience, change management, and organizational culture within the GCC region? Do you have a passion for designing engaging workplace environments and driving meaningful organizational change? If so, we want to hear from you!
 
 
 At Mercer Middle East&rsquo;s HR Transformation Practice, we&rsquo;re seeking an Associate to support and contribute to projects focused on employee experience design, change management, culture design, and workplace environment design across Saudi Arabia and the GCC. This is your opportunity to grow your career while making a real impact on organizational transformation.
 
 
 🌟 What You Will Do
 
 
 <ul>
 <li>
 Participate in shaping and updating our culture and change management approaches, methodologies and tools within the region.
 </li>
 <li>
 Support the delivery of multi-disciplinary projects that enhance employee experience, embed cultural transformation, and design engaging workplace environments aligned with client objectives.
 </li>
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 Assist in developing and implementing change management strategies that promote adoption, engagement, and sustainable organizational shifts.
 </li>
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 Contribute to designing corporate culture initiatives that align values, behaviors, and leadership practices to foster a high-performance, inclusive environment.
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 Help create workplace environment designs that support collaboration, wellbeing, and productivity in physical and hybrid settings.
 </li>
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 Provide analytical and research support to senior team members, translating organizational data into actionable insights.
 </li>
 <li>
 Collaborate with project and client teams to ensure high-quality delivery and client satisfaction.
 </li>
 <li>
 Stay informed on regional trends in employee engagement, workplace design, and organizational change to support innovative solutions.
 </li>
 <li>
 Participate in business development activities, including proposal preparation and client presentations.
 
 
 </li>
 </ul>
 🌍 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a global leader in consulting, shaping the future of work and employee experience in the GCC.
 </li>
 <li>
 Work on impactful projects that drive meaningful change for organizations and their people.
 </li>
 <li>
 Accelerate your career with mentorship, professional development, and regional exposure.
 </li>
 <li>
 Join a vibrant, inclusive culture that values innovation, collaboration, and continuous learning.
 </li>
 <li>
 Enjoy competitive benefits, flexible work arrangements, and a supportive environment to help you excel.
 
 
 </li>
 </ul>
 🎯 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of experience in employee experience design, change management, culture design, or workplace environment design.
 </li>
 <li>
 Experience working on organizational transformation projects within the GCC region is preferred.
 </li>
 <li>
 Strong analytical skills and the ability to translate data into insights.
 </li>
 <li>
 Good understanding of change management frameworks and organizational culture principles.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to work effectively in teams.
 </li>
 <li>
 Fluency in Arabic (spoken and written) is essential &mdash; effective communication within the regional context is key.
 </li>
 <li>
 Willingness to travel and be on-site in Saudi Arabia and other GCC countries as required.
 
 
 </li>
 </ul>
 Ready to Grow Your Career in Employee Experience and Organizational Culture?
 
 
 If you&rsquo;re passionate about driving positive change and designing engaging workplaces, apply now and join Mercer&rsquo;s dynamic team!
 
 
 Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
 
 
 Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 
 
 Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 
 
 
 R_320254
 
</div>

Associate – Employee Experience & Organizational Culture

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
Works collaboratively with the Director and Senior Manager of Customer Experience Strategy &amp; Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.
Key Responsibilities:<ul>
<li>
Assists in the development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects.</li>
<li>Assist in the development and refinement of end-to-end customer journeys across all modes of transport.</li>
<li>Support service planning and network design with a focus on customer outcomes.</li>
<li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Prepare presentations, reports, and documentation related to customer journey planning and project updates.</li>
<li>Research and share global best practices in transport customer experience.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in business Strategy, Service Design or Customer Experience.</li>
<li>5+ years in customer transport experience or service planning; GCC experience highly regarded.</li></ul></div>

Explore 3011+ Client experience manager in Riyadh this November. Find roles across top companies and apply now to boost your career.

3011 client experience manager jobs IN Riyadh

Store Manager

Client Relations Manager(A247712)

Social Media Support Manager, Customer Experience

Senior Manager - Customer Experience

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062

Associate – Employee Experience & Organizational Culture

Assistant Manager - Customer Experience Planning (CDU3) - CDUP 2062