sales manager

account manager

project manager

account executive

marketing manager

client experience manager

Robusta

<div><p>We are seeking a results-driven <b>Client Growth Manager</b> to own and grow revenue across assigned industries and client portfolios. This role combines responsibilities traditionally handled by Sales and Account Management into one unified position, with full accountability for new business acquisition, account expansion, renewals, and client relationship management.</p><p>
The Client Growth Manager will act as the commercial owner for a designated industry vertical or geographic market, driving sustainable and profitable growth while building long-term strategic partnerships with clients.</p><p></p>
Key ResponsibilitiesRevenue Ownership<ul><li>
Own total revenue targets for assigned industries and accounts.
</li><li>Manage a balanced revenue mix across:
</li><li><ul><li>New client acquisition
</li><li>Upselling and cross-selling
</li><li>Renewals and contract expansions
</li></ul></li><li>Ensure gross margin targets are achieved through disciplined pricing.
</li><li>Maintain accurate sales forecasts and healthy pipeline coverage.
</li><li>Develop and execute annual growth strategies for assigned industries.
</li><li>Track and report performance against revenue and profitability targets.
</li></ul>New Business Development<ul><li>
Identify and pursue new logo opportunities within assigned industries.
</li><li>Build and manage a robust sales pipeline.
</li><li>Conduct prospecting, qualification, and opportunity assessment.
</li><li>Lead proposal development, commercial negotiations, and contract closure.
</li></ul>Account Growth &amp; Expansion<ul><li>
Identify opportunities for additional services and solutions.
</li><li>Lead commercial discussions for scope extensions and renewals.
</li><li>Secure approvals and sign-offs for expanded engagements.
</li></ul>Client Relationship Management<ul><li>
Serve as the executive-level single point of contact (SPOC) for assigned accounts.
</li><li>Build trusted relationships with senior stakeholders and decision-makers.
</li><li>Understand client business objectives and align solutions accordingly.
</li><li>Own client satisfaction, retention, and long-term account health.
</li><li>Manage escalations and resolve commercial conflicts.
</li></ul>Industry Leadership<ul><li>
Monitor market trends and emerging opportunities within assigned sectors.
</li><li>Position company capabilities and value propositions to meet industry needs.
</li><li>Act as the commercial authority for the assigned vertical.
</li></ul>Contract &amp; Commercial Management<ul><li>
Own contract execution and commercial terms.
</li><li>Ensure agreements align with revenue and margin objectives.
</li><li>Coordinate with Finance on invoicing and collections as an escalation point.
</li></ul>Governance &amp; Reporting<ul><li>
Prepare structured reports covering:
</li><li><ul><li>Revenue performance
</li><li>Gross margin
</li><li>Client risks
</li><li>Growth opportunities
</li></ul></li><li>Provide early warning on commercial or relationship risks.
</li><li>Participate in executive reviews, steering committees, and governance meetings.
</li></ul>Cross-Functional Alignment<ul><li>
Collaborate strategically with Delivery, PMO, Product, and Finance teams.
</li><li>Communicate client priorities and commercial objectives.
</li><li>Escalate risks without taking ownership of operational execution.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Engineering, or a related field.
</li><li>5+ years of experience in enterprise sales, account management, or business development.
</li><li>Proven ability to meet or exceed revenue and profitability targets.
</li><li>Strong commercial negotiation and contract management skills.
</li><li>Experience managing executive-level client relationships.
</li><li>Excellent strategic thinking, analytical, and presentation skills.
</li><li>Strong understanding of sales forecasting and pipeline management.
</li><li>Experience in technology, consulting, or professional services is highly preferred.</li></ul></div>

Client Growth Manager Onsite KSA - RTG

ByteDance

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 About the Team
 <br/>
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 - Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
 <br/>
 - Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
 <br/>
 - Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
 <br/>
 - Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
 <br/>
 - Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications
 <br/>
 - Bachelor&rsquo;s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
 <br/>
 - Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
 <br/>
 - A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
 <br/>
 <br/>
 Preferred Qualifications
 <br/>
 - Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
 <br/>
 - Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.
 <br/>
 <br/>
 Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
 </strong>
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join ByteDance
  <br/>
 </strong>
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>


Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

Red Sea Global

<div><div><div><div><div>Division: Development
</div></div></div></div><div><div><div><div>Department: Residential Development
</div></div></div></div><div><div><div><div>Company: Red Sea Global
</div></div></div></div><div><div><div><div><p><b>Be the change. Join the world&rsquo;s most visionary developer.</b></p><br>
<p></p>
<p>
Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</p><br>
<p></p>
<p>
We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</p><br>
<p></p>
<p><b>
Join RSG and be part of the positive change for Saudi Arabia and the world.</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p>
<ul>
<li>The Sales Experience Center Manager is responsible for the operational management of all Red Sea Global Residential Experience Centers.</li>
<li>The role ensures that every center operates at the highest standard of presentation, staffing, and visitor experience, acting as the primary operational link between the Experience Centers and the wider Residential Development Division.</li>
<li>Working closely with the Sales, Marketing, and Business Intelligence teams, the Manager drives footfall conversion, leads the planning and execution of events and activations, curates bespoke UHNW buyer journeys, and builds the residential community engagement programmes that underpin long-term buyer loyalty.</li>
<li>The Manager maintains full visibility of performance, budget, and risk across all centers and reports directly to the Director of Residential Operations.</li></ul><br>
<p></p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Lead day-to-day operations across all RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards.</li>
<li>Manage and coordinate the on-site Experience Center team, including Assistant Managers at each center location, covering staffing rosters, performance oversight, and daily briefings.</li>
<li>Own and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Director of Residential Operations on an ad hoc and scheduled basis.</li>
<li>Develop and implement standardized operating procedures and service protocols across all seven Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through.</li>
<li>Design and deliver bespoke visitor journeys for UHNW and VIP prospects, including private viewing appointments, invitation-only preview events, and personalized welcome experiences tailored to individual buyer profiles in line with RSG&rsquo;s ultra-luxury positioning.</li>
<li>Develop and manage a residential community engagement programme across all Experience Centers, creating curated touchpoints that foster emotional connection, long-term buyer loyalty, and a sense of community belonging among prospective and existing homeowners.</li>
<li>Plan, coordinate, and execute an annual lifestyle events calendar at Experience Centers &mdash; integrating wellness, culture, gastronomy, and family programming &mdash; in collaboration with the Marketing and Sales teams, managing logistics, vendor coordination, and post-event reporting.</li>
<li>Monitor and manage the operational budget for each Experience Center, tracking expenditure against allocation, flagging variances, and submitting budget utilization reports on a quarterly basis.</li>
<li>Liaise with the Sales Operations team to ensure qualified leads generated at Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.</li>
<li>Coordinate fit-out, maintenance, and facility management requirements at each center, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.</li>
<li>Manage the architectural model and material board inventory across Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.</li>
<li>Oversee the design and delivery of bespoke homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.</li>
<li>Track and manage open issues and risks across centers, maintaining an Issues Register and escalating to the Director of Residential Operations with recommended actions and target resolution dates.</li>
<li>Ensure all Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular audits and driving corrective action where required.</li>
<li>Support the onboarding and training of new Experience Center staff, ensuring all team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.</li>
<li>Carries out any other duties as required.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p><br>
<p></p>
<p><b>
Qualifications &amp; Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.</li>
<li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li></ul><br>
<p></p>
<p><b>
Years of Experience</b><b> / Skills:
</b></p><ul><li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li>
<li>Fluent in English. Arabic is strongly preferred.</li>
<li>Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting. Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers.</li>
<li>Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.</li>
<li>High attention to brand standards, quality, and detail.</li>
<li>Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.</li></ul></div></div></div></div></div><p></p>

Manager - Experience Centers

Flow

<div><div><b>About the Company</b></div><div></div><div><br>
At Flow, we&rsquo;re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We&rsquo;re building a new kind of living experience: one that&rsquo;s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.<br>
</div><div></div><br>
<div>Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we&rsquo;re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.</div>
<h3 class="jobSectionHeader"><b>About the Role</b></h3><div>
<p>
The Family Experience Manager will own and build Flow&rsquo;s Families &amp; Parenting experience across our Riyadh communities.</p>
<p>
This is a high-impact role focused on creating the best environment in Riyadh for families to live, connect, and thrive &mdash; across all stages of family life, from young children to teenagers.</p>
<p>
This role combines <b>experience design, product development, community building, and business operations</b>. You will be responsible for shaping both the <b>physical environment</b> and the <b>programming ecosystem</b> that supports family life at Flow.</p>
<p>
You will create an experience where:</p><br>
<ul>
<li>
<p>Parents feel supported, connected, and empowered.</p>
</li>
<li><p>Children have access to enriching, engaging, and high-quality activities.</p>
</li>
<li><p>Families build meaningful relationships within the community.</p>
</li>
<li><p>Flow becomes the obvious choice for family living in Riyadh.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>What You Will Own</b></h3><div>
<h3 class="jobSectionHeader"><b>1. Family Product &amp; Spaces (Critical Priority)</b></h3>
<ul>
<li><p>Redesign and elevate existing family and kids spaces (e.g. playrooms, shared areas) to be best-in-class.</p>
</li>
<li><p>Define what &ldquo;great&rdquo; looks like for family environments across Flow properties.</p>
</li>
<li><p>Partner with design, operations, and development teams to influence future buildings and upgrades.</p>
</li>
<li><p>Ensure all spaces are safe, engaging, well-maintained, and age-appropriate across different groups (0&ndash;5, 6&ndash;12, 13&ndash;18).</p>
</li>
<li><p>Continuously improve the physical experience based on parent and child feedback.</p>
</li>
</ul><div><h3 class="jobSectionHeader"><b>2. Programming for Kids &amp; Families (0&ndash;18)</b></h3>
<ul>
<li><p>Design and operate a high-quality, weekly schedule of activities across all age groups.</p>
</li>
<li><p>Create a balanced mix of:</p>
<ul>
<li><p>Educational (learning, language, development).</p>
</li>
<li><p>Creative (arts, music, play).</p>
</li>
<li><p>Physical (sports, movement).</p>
</li>
<li><p>Social (community events, group activities).</p>
</li>
</ul></li><li><p>Source, recruit, and manage instructors, educators, and partners.</p>
</li>
<li><p>Personally oversee and participate in programming where needed to ensure quality and engagement.</p>
</li>
<li><p>Ensure programming is inclusive, culturally relevant, and aligned with Flow&rsquo;s brand.</p>
</li>
</ul><div><h3 class="jobSectionHeader"><b>3. Parent Community &amp; Ambassador Partnership</b></h3>
<ul>
<li><p>Build and activate a strong parent community within Flow.</p>
</li>
<li><p>Work closely with the <b>Parents &amp; Families Ambassador</b> to cultivate and grow the family community.</p>
</li>
<li><p>Support and enable ambassador-led initiatives, events, and engagement within the Families &amp; Parenting pillar.</p>
</li>
<li><p>Create consistent opportunities for parents to connect, share, and support each other.</p>
</li>
<li><p>Partner with the Community Engagement Lead to integrate families into the broader Flow community.</p>
</li>
<li><p>Identify and solve key &ldquo;pain points&rdquo; of family life in Riyadh through community-driven solutions.</p>
</li>
</ul><div><h3 class="jobSectionHeader"><b>4. Family Services &amp; Revenue</b></h3>
<ul>
<li><p>Develop and scale family-related services as a meaningful revenue stream, including:</p>
<ul>
<li><p>Childcare and babysitting.</p>
</li>
<li><p>Camps and holiday programs.</p>
</li>
<li><p>Tutoring and educational services.</p>
</li>
<li><p>Workshops and enrichment programs.</p>
</li>
</ul></li><li><p>Build partnerships with high-quality external providers and brands.</p>
</li>
<li><p>Balance accessibility with commercial viability.</p>
</li>
<li><p>Drive increased revenue per family while maintaining a premium experience.</p>
</li>
</ul><div><h3 class="jobSectionHeader"><b>5. Marketing &amp; Brand Positioning</b></h3>
<ul>
<li><p>Concept and execute standout family-focused experiences that build Flow&rsquo;s reputation in the market.</p>
</li>
<li><p>Position Flow as the leading residential community for families in Riyadh.</p>
</li>
<li><p>Collaborate with marketing to tell compelling stories around family life at Flow.</p>
</li>
<li><p>Leverage ambassadors, parents, and community leaders to build authentic brand credibility.</p>
</li>
<li><p>Activate public-facing family events, open days, and experiences to attract prospective residents.</p>
</li>
<li><p>Ensure the real, lived experience of families consistently matches and exceeds the brand promise.</p>
</li>
</ul><div><h3 class="jobSectionHeader"><b>6. Performance &amp; Insights</b></h3>
<ul>
<li><p>Track participation, engagement, and satisfaction across all family initiatives.</p>
</li>
<li><p>Gather feedback from parents and continuously improve offerings.</p>
</li>
<li><p>Measure impact on retention, revenue per family, and leasing demand.</p>
</li>
<li><p>Report on key metrics and performance regularly.</p></li><br>
</ul>
</div></div></div></div></div></div><div></div><h3 class="jobSectionHeader"><b>What Success Looks Like</b></h3><div>
<ul>
<li><p>High and growing participation across kids and family programming.</p>
</li>
<li><p>Strong parent satisfaction and sense of belonging.</p>
</li>
<li><p>A highly engaged Families &amp; Parenting community led in part by strong ambassador activation.</p>
</li>
<li><p>Families choosing Flow specifically for the experience offered.</p>
</li>
<li><p>Measurable contribution to:</p>
<ul>
<li><p>Renewal rates for family units.</p>
</li>
<li><p>Revenue per family.</p>
</li>
<li><p>Leasing demand from family segments.</p>
</li>
</ul></li><li><p>A vibrant, supportive, and self-sustaining family community.</p>
</li>
<li><p>Clearly improved quality and utilization of family spaces.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul>
<li><p>4&ndash;7 years experience in education, childcare, family services, community building, hospitality, or a related field.</p>
</li>
<li><p>Strong understanding of family needs, child development, and community dynamics.</p>
</li>
<li><p>Experience building or scaling programs, services, or community-led initiatives.</p>
</li>
<li><p>Experience working with community leaders or ambassador-type models is a strong plus.</p>
</li>
<li><p>Comfortable operating across both strategy and hands-on execution.</p>
</li>
<li><p>Excellent communication and interpersonal skills, particularly with parents and families.</p>
</li>
<li><p>Highly organized with strong execution across multiple locations.</p>
</li>
<li><p>Entrepreneurial mindset with a bias toward action.</p>
</li>
<li><p>Fluency in English required; Arabic is a plus.</p>
</li>
</ul></div><div><b>Why Join Flow?</b></div><div></div><div><b><br>
Exciting growth opportunity:</b> Be part of a fast-growing company shaping the future of residential living in the Middle East.</div><div><b>
Competitive compensation &amp; benefits.</b></div><div><b>
A chance to make an impact:</b> Help build a vibrant international community and redefine what it means to call Flow home.</div><div></div><div><br>
If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow&rsquo;s success story!</div><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Family Experience Manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 <br/>
 <br/>
 <strong>
  Key Accountability Areas
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
  </li>
  <li>
   Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
  </li>
  <li>
   Conduct customer interviews and surveys and report on insights
  </li>
  <li>
   Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
  </li>
  <li>
   Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
  </li>
  <li>
   Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
  </li>
  <li>
   Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
  </li>
  <li>
   Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
  </li>
  <li>
   Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
  </li>
  <li>
   Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
  </li>
  <li>
   Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
  </li>
  <li>
   Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
  </li>
  <li>
   Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
  </li>
  <li>
   Lead and manage projects and programs with internal stakeholders to improve customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance and Resilience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
  </li>
  <li>
   Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
  </li>
  <li>
   Uphold a high-performance working environment and promote HS&rsquo;s Values.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 - 10 years of experience in customer experience, customer service, or operations,
  </li>
  <li>
   Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
  </li>
  <li>
   Proficiency in CX tools, CRM software, and customer support platforms.
  </li>
  <li>
   Excellent communication and leadership skills, with the ability to influence stakeholders.
  </li>
  <li>
   Knowledge of food delivery or e-commerce industries is a plus.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment and drive results.
  </li>
  <li>
   Strong project management skills with the ability to execute multiple initiatives simultaneously.
  </li>
  <li>
   Experience in data-driven decision-making, customer segmentation, and personalization strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Certifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>


Customer Experience Senior Manager

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior&rsquo;s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><h1 class="jobSectionHeader"><b>Key Responsibilities
</b></h1><h2 class="jobSectionHeader"><b>Business Leadership &amp; Commercial Performance
</b></h2><ul><li>Support the Boutique Manager in achieving and exceeding boutique sales targets.
</li><li>Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction.
</li><li>Lead daily business follow ups and sales briefings with the team.
</li><li>Identify opportunities to maximize boutique performance.
</li><li>Support cross category collaboration to optimize business results.
</li></ul><h2 class="jobSectionHeader"><b>Client Experience &amp; Client Development
</b></h2><ul><li>Ensure an exceptional luxury client experience aligned with Dior standards.
</li><li>Develop relationships with high value clients and VIPs.
</li><li>Encourage client appointments, private presentations, and client outreach.
</li><li>Support the team in building and maintaining strong client portfolios.
</li><li>Monitor consistency of service across the boutique.
</li></ul><h2 class="jobSectionHeader"><b>Team Leadership &amp; People Development
</b></h2><ul><li>Support the Boutique Manager in leading and motivating the team.
</li><li>Provide coaching on sales techniques and product knowledge.
</li><li>Ensure clear communication of targets and expectations.
</li><li>Support recruitment, onboarding, and team development.
</li><li>Participate in performance reviews and development plans.
</li></ul><h2 class="jobSectionHeader"><b>Boutique Operations &amp; Compliance
</b></h2><ul><li>Ensure smooth daily boutique operations.
</li><li>Oversee opening and closing procedures.
</li><li>Monitor stock management and inventory accuracy.
</li><li>Ensure compliance with company policies and procedures.
</li><li>Maintain visual merchandising and boutique presentation standards.
</li></ul><h2 class="jobSectionHeader"><b>Leadership Support
</b></h2><ul><li>Act as main support to the Boutique Manager.
</li><li>Take responsibility for the boutique in the absence of the Boutique Manager.
</li><li>Coordinate with regional teams including HR, Retail Operations, and Merchandising.
</li><li>Ensure clear communication across the boutique team.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><h2 class="jobSectionHeader"><b>Experience
</b></h2><ul><li>5 to 7 years experience in luxury retail.
</li><li>Previous supervisory or management experience.
</li><li>Proven track record in driving sales performance.
</li></ul><h2 class="jobSectionHeader"><b>Soft Skills
</b></h2><ul><li>Leadership and team influence
</li><li>Client centric mindset
</li><li>Strong interpersonal communication
</li><li>Problem solving and decision making
</li><li>Ability to work under pressure
</li><li>Adaptability and resilience
</li><li>High level of professionalism
</li><li>Accountability and ownership
</li><li>Team motivation and engagement
</li><li>Conflict management
</li></ul><h2 class="jobSectionHeader"><b>Hard Skills
</b></h2><ul><li>Luxury retail sales management
</li><li>Clienteling and CRM management
</li><li>Retail KPI monitoring and analysis
</li><li>Sales performance tracking
</li><li>Boutique operations management
</li><li>Inventory and stock control
</li><li>Cash handling and reporting
</li><li>Visual merchandising standards
</li><li>Team coaching and training
</li><li>Client portfolio management
</li><li>Microsoft Office and reporting tools
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Deputy Boutique Manager – Solitaire Boutique, KSA

Accenture

<div><p>The Client Account Lead (CAL) Senior Manager role is a pivotal position within Accenture&rsquo;s Financial Services Client Group. The CAL Senior Manager is responsible for cultivating strategic client relationships, driving business growth, and ensuring seamless delivery of services to high-value accounts in the financial services sector.</p><p><br>
Key Responsibilities:</p><ul><li><p><b>
Strategic Client Management</b>: Develop trusted advisory relationships with key client stakeholders, including C-level executives, and ensure alignment between client business objectives and Accenture&rsquo;s capabilities.</p></li><li><p><b>
Business Growth</b>: Drive account growth by identifying new opportunities, expanding existing engagements, and leveraging Accenture's diverse expertise across consulting, technology, and operations.</p></li><li><p><b>
Project Oversight</b>: Oversee project delivery and ensure client satisfaction by maintaining operational excellence and addressing escalations effectively.</p></li><li><p><b>
Team Leadership</b>: Lead multidisciplinary teams across delivery, sales, and operations, fostering collaboration and high-performance outcomes.</p></li><li><p><b>
Industry Expertise</b>: Stay current with trends and innovations in financial services to provide informed strategic guidance and develop industry-relevant solutions.</p></li><li><p><b>
Client Value Delivery</b>: Ensure projects and engagements contribute measurable value to the client and align with their broader strategic priorities.</p></li></ul></div><p></p>
<br>
<div><p>Educational Qualifications:</p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field.</p></li><li><p>
Master&rsquo;s degree (e.g., MBA) is preferred.</p></li></ul><p><br>
Professional Experience:</p><ul><li><p>
Minimum of 10 years&rsquo; experience in account management, consulting, or client-facing roles within the financial services sector.</p></li><li><p>
Proven track record of managing large-scale accounts, achieving growth targets, and delivering business outcomes.</p></li><li><p>
Experience in developing and implementing strategies for business transformation, technology adoption, and operational efficiency in the financial services domain.</p></li></ul><p>
Skills and Competencies:</p><ul><li><p>
Exceptional interpersonal and leadership skills with the ability to influence and collaborate across teams and functions.</p></li><li><p>
Strong business acumen and an understanding of financial services industry trends and challenges.</p></li><li><p>
Advanced problem-solving and decision-making capabilities, with an emphasis on strategic thinking.</p></li><li><p>
Excellent communication and presentation skills to engage and build trust with senior client executives.</p></li><li><p>
Proficiency in navigating complex negotiations and stakeholder management.</p></li></ul><p>
Technical Proficiencies:</p><ul><li><p>
Familiarity with digital tools, platforms, and technologies relevant to financial services, such as artificial intelligence, advanced analytics, and cloud solutions.</p></li><li><p>
Experience in leveraging data-driven insights to inform strategy and optimize client outcomes.</p></li></ul></div><p></p>

Client Account Lead- Financial Services

Explore 1955+ Client experience manager in Riyadh this May. Find roles across top companies and apply now to boost your career.