project manager

operations manager

it project manager

maintenance coordinator

account manager

client operations manager

malomatia

<div>
 
 
 Job Summary:
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and manage IT professionals to deliver operational excellence.
 </li>
 <li>
 Serve as primary client contact, ensuring accountability for end-user services.
 </li>
 <li>
 Oversee daily IT service operations, aligning with business objectives and SLAs.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues proactively.
 </li>
 <li>
 Collaborate with cross-functional teams and stakeholders for optimal solutions.
 </li>
 <li>
 Implement ITIL processes across incidents, requests, and changes.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance service quality and efficiency.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements.
 </li>
 <li>
 Design, mobilize, and transition new services, defining service levels and KPIs.
 </li>
 <li>
 Prepare reports on IT service performance, risks, and operational improvements.
 </li>
 <li>
 Ensure compliance with quality systems and project scope change management.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Deep expertise in IT service management frameworks (ITIL, COBIT, SIAM, ISO 20000).
 </li>
 <li>
 Strong understanding of incident, problem, change, and release management.
 </li>
 <li>
 Project management experience in Waterfall, Scrum, and Agile methodologies.
 </li>
 <li>
 Proficiency in IT infrastructure, application management, networking, cloud, and security.
 </li>
 <li>
 Leadership, analytical thinking, and problem-solving capabilities.
 </li>
 <li>
 Excellent written, verbal, and interpersonal communication skills.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Attributes:
 
 
 <ul>
 <li>
 Customer-focused, service-oriented, and results-driven.
 </li>
 <li>
 Collaborative, inclusive, and adaptable in dynamic IT environments.
 </li>
 <li>
 Strategic thinker with strong accountability and ownership of initiatives.
 </li>
 <li>
 Able to manage high-pressure situations with composure and professionalism.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or related field.
 </li>
 <li>
 10+ years in IT service operations; 4+ years in application management and operations.
 </li>
 <li>
 Proven experience leading teams and managing end-to-end IT service delivery.
 </li>
 <li>
 Track record in process improvement, vendor management, and operational optimization.
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 ITIL Foundation or higher (required)
 </li>
 <li>
 PMP, Agile/Scrum, COBIT, SIAM, ISO 20000 (preferred)
 </li>
 </ul>
 
 
 
 
 Interested candidates are invited to apply for this position through the following link:
 
 
 [Service Operations Manager - Malomatia Career Site Careers]
 
 
 
</div>

Service Operations Manager

Little Academy Nursery

The Clinic Operations Manager is responsible for overseeing the daily operations of the clinic, ensuring efficient service delivery, excellent patient experience, and smooth coordination between clinical, administrative, and support teams. The role requires strong leadership, operational planning, and organizational skills to maintain high standards of service and compliance.1. Daily Clinic Operations<ul><li>Ensure the clinic opens, runs, and closes smoothly every day</li><li>Oversee reception, admin flow, scheduling, and client experience</li><li>Make sure appointments run on time and rooms/resources are available</li><li>Handle operational issues before they escalate</li></ul>2. Front Desk &amp; Admin Team Management<ul><li>Supervise receptionists, coordinators, and admin staff</li><li>Train staff on scripts, policies, systems, and professionalism</li><li>Review errors (emails, bookings, billing mistakes) and correct patterns</li><li>Set expectations and hold staff accountable</li></ul>3. Scheduling &amp; Capacity Management<ul><li>Optimize therapist schedules and room usage</li><li>Reduce gaps, no-shows, and inefficiencies</li><li>Balance client demand with clinician availability</li><li>Coordinate leave, coverage, and substitutions</li></ul>4. Billing, Payments &amp; Insurance Oversight<ul><li>Ensure correct invoicing, payments, and receipts</li><li>Monitor cancellations, late fees, and policy enforcement</li><li>Oversee insurance documentation and reimbursement workflows</li><li>Flag revenue leakage or recurring billing issues</li></ul>5. Client Experience &amp; Complaints<ul><li>Act as first escalation point for unhappy clients</li><li>Resolve complaints professionally and calmly</li><li>Ensure policies are enforced without damaging relationships</li><li>Improve processes based on recurring feedback</li></ul>6. Policies, SOPs &amp; Compliance<ul><li>Ensure staff follow clinic policies and procedures</li><li>Keep SOPs updated and actually used</li><li>Support compliance with licensing, data privacy, and clinic regulations</li><li>Prepare for inspections, audits, or internal reviews</li></ul>7. Systems &amp; Tools<ul><li>Own clinic systems (booking software, CRM, email templates, forms)</li><li>Improve workflows to reduce admin load and errors</li><li>Identify inefficiencies and propose better systems or automations</li><li>Ensure staff are using tools correctly (not &ldquo;their own way&rdquo;)</li></ul>8. Reporting &amp; Performance Tracking<ul><li>Track KPIs: attendance, cancellations, revenue, capacity, response times</li><li>Provide regular operational reports to leadership</li><li>Flag risks early (staffing, burnout, client drop-off)</li></ul>9. Coordination With Leadership<ul><li>Act as the bridge between leadership and admin staff</li><li>Translate strategy into day-to-day execution</li><li>Escalate issues that need leadership decisions</li><li>Implement changes quickly and consistently</li></ul>Job Type: Full-time

Clinic Operations Manager

brilliant mind events

Location: Qatar We are looking for a Protocol Operations Manager to manage the operational delivery of all protocol activities. You will work with VIP delegations and ensure that all protocol functions are executed smoothly and efficiently during the event.If you have experience in protocol operations and managing VIP delegations, apply today! Apply now!Job Types: Full-time, Permanent, Temporary

Protocol Operations Manager

Sharaka Holdings

The Operations &amp; Tenant Relations Manager is responsible for the overall operational management of Baraha Town, ensuring smooth day-to-day property operations while maintaining strong tenant relationships, high occupancy levels, and excellent service standards. The role oversees facilities management, service providers, compliance, and tenant satisfaction to ensure efficient property performance and a positive community environment.Responsibilities<ul><li>Oversee and manage the day-to-day operations of Baraha Town, ensuring smooth functioning of residential, retail, and common areas in alignment with the direction of the General Manager.</li><li>Implement approved operational plans, policies, and procedures to maintain service standards, efficiency, and asset performance.</li><li>Supervise facilities management activities, ensuring preventive and corrective maintenance programs are effectively executed and infrastructure reliability is maintained.</li><li>Manage and monitor third-party contractors and service providers, ensuring compliance with agreed service levels and reporting performance outcomes.</li><li>Prepare and recommend annual operational budgets for review and approval; monitor expenditure and control costs within approved limits.</li><li>Serve as the primary point of contact for tenants, ensuring timely resolution of inquiries, complaints, and service requests.</li><li>Oversee tenant lifecycle management, including onboarding, renewals, compliance monitoring, and dispute resolution, safeguarding lease integrity and community standards.</li><li>Promote tenant satisfaction and retention initiatives, while escalating significant disputes or legal matters.</li><li>Coordinate with finance on rent collection follow-ups and provide regular updates on occupancy, tenant performance, and operational matters.</li><li>Prepare periodic operational and tenant performance reports for submission to the General Manager, highlighting risks, trends, and improvement recommendations.</li><li>Lead and supervise onsite staff and service teams, setting performance expectations and ensuring adherence to service standards.</li><li>Support the General Manager in implementing strategic initiatives, improvement projects, and business continuity plans for Baraha Town.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Property Management, Engineering, or related field.</li><li>Minimum 8-10 years&rsquo; experience in property operations and tenant relations.</li><li>Experience in mixed-use developments preferred.</li><li>Strong knowledge of facilities management and lease administration.</li><li>Excellent communication and conflict resolution skills.</li><li>Budget management experience.</li><li>Strong organizational and leadership abilities.</li></ul>Job Types: Full-time, Permanent

Operations & Tenant Relations Manager

<div>
 
 The Operations &amp; Tenant Relations Manager is responsible for the overall operational management of
 
 Baraha Town
 
 , ensuring smooth day-to-day property operations while maintaining strong tenant relationships, high occupancy levels, and excellent service standards. The role oversees facilities management, service providers, compliance, and tenant satisfaction to ensure efficient property performance and a positive community environment.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Oversee and manage the day-to-day operations of Baraha Town, ensuring smooth functioning of residential, retail, and common areas in alignment with the direction of the General Manager.
 </li>
 <li>
 Implement approved operational plans, policies, and procedures to maintain service standards, efficiency, and asset performance.
 </li>
 <li>
 Supervise facilities management activities, ensuring preventive and corrective maintenance programs are effectively executed and infrastructure reliability is maintained.
 </li>
 <li>
 Manage and monitor third-party contractors and service providers, ensuring compliance with agreed service levels and reporting performance outcomes.
 </li>
 <li>
 Prepare and recommend annual operational budgets for review and approval; monitor expenditure and control costs within approved limits.
 </li>
 <li>
 Serve as the primary point of contact for tenants, ensuring timely resolution of inquiries, complaints, and service requests.
 </li>
 <li>
 Oversee tenant lifecycle management, including onboarding, renewals, compliance monitoring, and dispute resolution, safeguarding lease integrity and community standards.
 </li>
 <li>
 Promote tenant satisfaction and retention initiatives, while escalating significant disputes or legal matters.
 </li>
 <li>
 Coordinate with finance on rent collection follow-ups and provide regular updates on occupancy, tenant performance, and operational matters.
 </li>
 <li>
 Prepare periodic operational and tenant performance reports for submission to the General Manager, highlighting risks, trends, and improvement recommendations.
 </li>
 <li>
 Lead and supervise onsite staff and service teams, setting performance expectations and ensuring adherence to service standards.
 </li>
 <li>
 Support the General Manager in implementing strategic initiatives, improvement projects, and business continuity plans for Baraha Town.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Property Management, Engineering, or related field.
 </li>
 <li>
 Minimum 8-10 years&rsquo; experience in property operations and tenant relations.
 </li>
 <li>
 Experience in mixed-use developments preferred.
 </li>
 <li>
 Strong knowledge of facilities management and lease administration.
 </li>
 <li>
 Excellent communication and conflict resolution skills.
 </li>
 <li>
 Budget management experience.
 </li>
 <li>
 Strong organizational and leadership abilities.
 </li>
 </ul>
 
 
</div>

91HR

<div>
 
 
 Job Description
 
 
 
 
 Position: Service Delivery Manager
 
 
 
 
 Reporting To: General Manager
 
 
 
 
 Location: Doha, Qatar
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high
 
 
 standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal
 
 
 teams, and senior management, overseeing service operations, project delivery, and client relationships. The
 
 
 ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced,
 
 
 contracting IT environment. The role may require travel to client sites or project locations as needed and
 
 
 flexibility to manage urgent escalations outside standard working hours.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Service Delivery &amp; Operations
 
 
  Oversee day-to-day delivery of IT services to clients, ensuring compliance with service level
 
 
 agreements (SLAs) and contractual obligations.
 
 
  Monitor service performance, including incident resolution, service requests, and operational metrics,
 
 
 to maintain high-quality standards.
 
 
  Implement and maintain IT service management (ITSM) processes and best practices to optimize
 
 
 efficiency and effectiveness.
 
 
  Manage service delivery teams, including allocation of resources, task prioritization, and workflow
 
 
 coordination.
 
 
  Ensure all service documentation, reports, and records are accurate and up to date.
 
 
 
 
 
 
 Client Relationship Management
 
 
 
  Serve as the primary point of contact for clients regarding service delivery, escalations, and
 
 
 performance reporting
 
 
  Maintain strong, proactive relationships with client stakeholders to ensure expectations are met or
 
 
 exceeded
 
 
  Conduct regular client meetings, review performance, and address any concerns or service gaps
 
 
 promptly
 
 
  Provide guidance and strategic recommendations to clients on IT service improvements or
 
 
 optimizations
 
 
 
 
 
 
 Project &amp; Resource Management
 
 
 
  Collaborate with project managers, technical teams, and operations to ensure timely and successful
 
 
 service delivery
 
 
  Manage staffing, schedules, and resource allocation to meet client requirements and deadlines
 
 
  Identify skill gaps and coordinate training or development plans for team members
 
 
  Track project progress, deliverables, and milestones, ensuring alignment with client expectations
 
 
 Continuous Improvement &amp; Reporting
 
 
  Monitor KPIs, SLAs, and service metrics to identify trends and areas for improvement
 
 
  Drive process improvements to enhance service quality, operational efficiency, and customer
 
 
 satisfaction
 
 
  Prepare and present regular service reports to clients and internal leadership, including performance
 
 
 metrics, incident analysis, and recommendations
 
 
  Ensure adherence to organizational policies, procedures, and IT governance standards
 
 
 
 
 
 
 Escalation &amp; Risk Management
 
 
 
  Handle client escalations professionally and promptly, ensuring effective resolution and follow-up
 
 
  Identify potential risks in service delivery and implement mitigation strategies
 
 
  Collaborate with technical teams to proactively prevent recurring issues
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
  Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field
 
 
  10 years in service delivery, client management, or IT operations in a contracting environment.
 
 
  ITIL and PMP Certification Preferred.
 
 
  Proven experience managing teams, client accounts, and service delivery processes
 
 
  Strong communication, presentation, and interpersonal skills
 
 
  Excellent problem-solving, analytical, and decision-making abilities
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
  Exceptional organizational and time-management skills
 
 
  Ability to lead, motivate, and manage technical teams
 
 
  Customer-focused mindset with strong relationship-building skills
 
 
  Proactive, adaptable, and solution-oriented
 
 
  Ability to handle multiple projects and priorities simultaneously
 
 
  High level of professionalism, integrity, and discretion
 
</div>

Senior Service Delivery Manager

Nadi Talent Group

Catering Manager (Kuwait, GCC Scope)We are hiring a Catering Manager for a Kuwait-based role with GCC scope to lead catering performance across operations and commercial growth. This is not a purely operational role. We are looking for someone who can sell, plan, lead, and execute, with end to end ownership from client inquiry and proposals to event delivery and post event review.The role combines business development, client management, event planning, and operational execution across catering segments including corporate events, weddings, private events, government, and institutional catering. Based in Kuwait (HQ), this position may also support broader GCC catering activity, and requires strong coordination across kitchen, purchasing, warehouse, operations, and event teams to deliver high standards in service, timing, food presentation, and guest experience. Typical event volumes can start from around 300 pax and above.What you will do<ul><li>Drive catering sales across corporate, weddings, private events, government, and institutional clients</li><li>Manage the full cycle from client inquiry and proposal to planning, execution, and post event review</li><li>Lead event operations and ensure strong standards in setup, service, food quality, timing, and guest experience</li><li>Coordinate with kitchen, purchasing, warehouse, and operations teams</li><li>Manage team performance and execution readiness</li><li>Track revenue, profitability, cost control, and service quality</li></ul>Qualifications<ul><li>Minimum 5 years experience in catering or related F&amp;B operations</li><li>Bachelor&rsquo;s degree in Hospitality Management or related field</li><li>Strong background in both operations and commercial / sales</li><li>Excellent English and Arabic communication</li><li>Strong planning, organization, and team leadership skills</li><li>GCC catering experience preferred</li></ul>Job Type: Full-timePay: QAR17,220.00 - QAR17,814.00 per monthApplication Question(s):<ul><li>Are you willing and able to relocate to Kuwait for this role?</li></ul>

Catering Manager (GCC)

Explore 1736+ Client operations manager in Doha this February. Find roles across top companies and apply now to boost your career.

1736 client operations manager jobs In Doha

Service Operations Manager

Clinic Operations Manager

Protocol Operations Manager

Operations & Tenant Relations Manager

Operations & Tenant Relations Manager

Senior Service Delivery Manager

Catering Manager (GCC)