customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

client relations specialist

Ibraya Group

Female Umrah Customer Relations ExecutiveLocation: Lahore, Pakistan Job Type: Full-Time Industry: Travel &amp; TourismJob SummaryWe are looking for a professional and customer-focused Female Umrah Customer Relations Executive to join our growing travel agency in Lahore. The ideal candidate should have experience dealing with Umrah customers, excellent communication skills, and the ability to guide clients through the complete Umrah booking process with professionalism and care.Key Responsibilities<ul><li>Handle customer inquiries regarding Umrah packages via phone, WhatsApp, and in person.</li><li>Guide customers through the Umrah booking and documentation process.</li><li>Provide accurate information about packages, visas, flights, hotels, and travel requirements.</li><li>Follow up with prospective customers and convert inquiries into bookings.</li><li>Maintain customer records and update the CRM system.</li><li>Coordinate with the operations team to ensure smooth travel arrangements.</li><li>Deliver excellent customer service before, during, and after the customer's journey.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Umrah or travel agency customer dealing.</li><li>Excellent communication and interpersonal skills.</li><li>Strong knowledge of Umrah packages and visa procedures.</li><li>Proficiency in Microsoft Office and WhatsApp Business.</li><li>Ability to work in a fast-paced environment and manage multiple customer inquiries.</li><li>Fluent in Urdu; English communication skills will be an advantage.</li></ul>Preferred Skills<ul><li>Sales and customer relationship management.</li><li>Strong negotiation and follow-up skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li></ul>What We Offer<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives.</li><li>Professional and supportive work environment.</li><li>Career growth opportunities in the travel and tourism industry.</li></ul>Work Location: LahoreHow to Apply: Interested candidates are encouraged to apply through Indeed or send their updated CV with the subject &quot;Female Umrah Customer Relations Executive&quot;.Work Location: In person

Female Umrah Customer Relations Executive

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

Mugshei

CUSTOMER SALES REPRESENTATIVE &ndash; U.S. MarketSalary: PKR 55,000 &ndash; 100,000 per monthCompany: Mugshei Pvt. Ltd. Job Type: Full-Time | On-site Office Location: Lahore Office Hours: Monday to Friday | 7:30 PM &ndash; 4:30 AM (Pakistan Standard Time)About This OpportunityMugshei Pvt. Ltd. is hiring Client Relations Executives to support our growing U.S. client portfolio. In this role, you'll manage incoming customer inquiries, understand client requirements, and help businesses choose customized packaging solutions while delivering exceptional service.If you enjoy communication, sales, and working in an international environment, this role is for you.Core Responsibilities<ul><li>Handle inbound sales inquiries from international customers.</li><li>Provide accurate information about packaging products and services.</li><li>Understand customer needs and offer customized recommendations.</li><li>Build strong client relationships through excellent communication.</li><li>Record customer interactions in the CRM system.</li><li>Achieve monthly sales and service objectives.</li><li>Resolve customer concerns efficiently.</li><li>Collaborate with different departments to ensure customer satisfaction.</li></ul>Preferred Qualifications<ul><li>Fresh graduates are encouraged to apply.</li><li>Up to 5 years of experience in sales, customer support, or business development.</li><li>Excellent spoken and written English.</li><li>Strong communication and relationship-building skills.</li><li>Comfortable using computers and CRM platforms.</li><li>Ability to work night shifts.</li></ul>Why Work With Us?<ul><li>Salary: PKR 55,000&ndash;75,000 per month</li><li>Uncapped commission opportunities</li><li>Performance incentives</li><li>Paid training program</li><li>Long-term career progression</li><li>Professional work environment</li><li>Five-day work week (Monday&ndash;Friday)</li></ul>Apply Today0301-9706300Start your career with Mugshei Pvt. Ltd. and become part of a fast-growing team serving international clients.Pay: Rs55,000.00 - Rs100,000.00 per monthWork Location: In person

URGENT HIRING | CUSTOMER SALES REPRESENTATIVE – U.S. Market

The Services Tree Enterprises 

Marketing Specialist Company: SourceTek (on behalf of our client) Location: Lahore, Pakistan(Onsite ) Experience Required: 2+ YearsAbout the Role We are hiring a Marketing Specialist on behalf of our client in Lahore. The ideal candidate will be a creative, data-driven marketer who can plan and execute campaigns across digital and traditional channels while growing the brand's online presence.Roles &amp; Responsibilities<ul><li>Plan, develop, and execute marketing campaigns across digital and traditional channels</li><li>Create engaging content for social media, email marketing, blogs, and other marketing collateral</li><li>Monitor and analyze campaign performance using analytics tools, providing insights and recommendations for improvement</li><li>Assist in the development and execution of the overall marketing strategy in line with business objectives</li><li>Coordinate with design and content teams to produce high-quality marketing materials</li><li>Manage and grow the company's social media presence and online brand reputation</li><li>Conduct market research to identify trends, target audiences, and competitor strategies</li><li>Support SEO/SEM initiatives to improve organic and paid search visibility</li><li>Assist with the planning and coordination of promotional events, webinars, and product launches</li><li>Prepare regular reports on marketing KPIs and campaign ROI for management review</li></ul>Requirements<ul><li>2+ years of experience in marketing or a related field</li><li>Strong content creation and copywriting skills</li><li>Familiarity with analytics tools (Google Analytics, Meta Business Suite, etc.)</li><li>Basic understanding of SEO/SEM principles</li><li>Experience managing social media platforms and campaigns</li><li>Excellent organizational and communication skills</li></ul>How to Apply Interested candidates can apply by sending their updated resume to: talent@sourcetek.coPay: Rs80,000.00 - Rs140,000.00 per monthExperience:<ul><li>Marketing: 2 years (Preferred)</li></ul>Work Location: In person

Marketing Specialist

Search solution pvt ltd

Company: Search Solution Pvt. Ltd. Job Type: Internship Night Shift (Onsite) Job Location: Johar Town L block, Lahore Working Hours: 7 PM to 4 AM Salary: 30,000Job Overview:We are looking for a creative and detail-oriented Video Editor Intern (Canva Specialist) who can design and edit engaging short-form video content. The ideal candidate should have hands-on experience with Canva and the ability to create professional business videos aligned with digital marketing goals.Key Responsibilities:<ul><li>Create and edit high-quality videos using Canva (Reels, Shorts, Social Media Content)</li><li>Design engaging visual content for marketing campaigns</li><li>Develop professional business videos for clients (ads, promos, brand videos)</li><li>Add transitions, animations, text overlays, and sound effects using Canva tools</li><li>Collaborate with the marketing and content teams for campaign execution</li><li>Ensure all content aligns with brand guidelines and client requirements</li></ul>Requirements:<ul><li>Strong hands-on experience with Canva</li><li>Ability to create short-form video content (Reels, TikTok-style videos, Shorts)</li><li>Understanding of video storytelling and social media trends</li><li>Basic knowledge of branding and business video presentation</li><li>Creative mindset with attention to detail</li><li>Ability to meet deadlines and work in a fast-paced environment</li></ul>Preferred Skills:<ul><li>Knowledge of social media platforms (Instagram, Facebook, YouTube)</li><li>Basic understanding of digital marketing</li><li>Familiarity with additional editing tools (CapCut, Adobe Premiere Pro)</li></ul>Benefits:<ul><li>Hands-on experience in a digital marketing agency</li><li>Opportunity to work on real client projects</li><li>Skill development and mentorship</li><li>Bi Annual and Annual Increment</li><li>In House Dinner</li><li>Potential for full-time opportunity based on performance</li></ul>Apply NowWhatsApp us on 0314 4122219 Pay: Rs30,000.00 per monthWork Location: In person

Video Editor Intern - Night Shift (On site)

visible web

Senior Sales CloserWork Location: On-site &ndash; PIA Road, Lahore Salary: PKR 100,000 &ndash; 150,000 per month + Lucrative CommissionAbout the RoleWe're expanding our sales team and are looking for a Senior SEO Sales Closer who can confidently turn qualified prospects into long-term clients. This position is best suited for an experienced sales professional with a strong background in digital marketing campaigns, particularly SEO services.Please Note: This is not an SEO Specialist position. We are hiring a Senior Sales Closer who has successfully sold digital marketing services and has a proven ability to close deals.What You'll Do<ul><li>Engage with qualified prospects through phone and virtual meetings to understand their business needs.</li><li>Recommend suitable SEO and digital marketing solutions based on each client's goals.</li><li>Lead negotiations, address concerns, and confidently guide prospects toward a purchasing decision.</li><li>Manage opportunities from initial consultation through signed agreement.</li><li>Achieve monthly sales goals while maintaining high closing ratios.</li><li>Keep CRM records updated with sales activities, follow-ups, and deal progress.</li><li>Coordinate with the lead generation team by providing feedback that improves lead quality.</li><li>Deliver a professional and consultative sales experience to every prospective client.</li></ul>What We're Looking For<ul><li>2&ndash;3 years of proven experience closing SEO or digital marketing service deals.</li><li>Demonstrated success in achieving revenue and sales targets.</li><li>Solid understanding of SEO services and how they provide value to businesses.</li><li>Strong negotiation, presentation, and objection-handling abilities.</li><li>Experience using CRM platforms such as Go High Level, HubSpot, Salesforce, or similar systems.</li><li>Excellent spoken and written English communication skills.</li><li>Self-motivated, target-driven, and capable of managing an active sales pipeline.</li></ul>Preferred ExperienceApplicants with experience in digital marketing agencies, BPO sales, international outbound sales, or performance-based sales environments will be given preference.Why Join Us?<ul><li>Competitive fixed salary.</li><li>High-paying commission plan with uncapped earning potential.</li><li>Career advancement opportunities within a growing organization.</li><li>Supportive and performance-focused work culture.</li><li>Opportunity to work with clients in the US market.</li></ul>If you're an experienced sales professional with a passion for closing digital marketing deals and building lasting client relationships, we'd love to hear from you.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Senior Closer for US Campaign

Visor Dynamics Pvt Ltd.

We are looking for a motivated and curious Marketing Intern (Online Presence &amp; Credibility) to join our team in Lahore. This role is ideal for someone eager to learn, grow, and gain hands-on experience building a startup's public reputation and digital presence, especially within the government/public sector space, while working closely with our founders and marketing team.Responsibilities:<ul><li>Assist in building and maintaining our website's credibility content &mdash; case studies, certifications page, team profiles, and client testimonials</li><li>Write clean, clear, and well-researched content under guidance (case studies, blog posts, LinkedIn posts, website copy)</li><li>Collaborate with founders, product managers, and sales team to translate wins and product updates into public-facing content</li><li>Help manage and grow our LinkedIn presence, including drafting founder/employee posts and tracking engagement</li><li>Research relevant trade publications, directories, associations, and award opportunities where we should be listed or featured</li><li>Support basic SEO efforts &mdash; keyword research, meta descriptions, content structure</li><li>Participate in auditing our online presence for accuracy, consistency, and professionalism</li><li>Stay curious and up-to-date with government/public sector marketing trends and best practices</li></ul>Qualifications:<ul><li>Basic understanding of marketing, communications, or content writing concepts</li><li>Strong written English with attention to clarity and accuracy</li><li>Some hands-on experience or coursework in content writing, journalism, communications, or public relations</li><li>Basic familiarity with LinkedIn as a professional platform</li><li>Basic understanding of SEO concepts</li><li>Willingness to learn, ask questions, and take feedback constructively</li><li>Good communication skills and a collaborative mindset</li></ul>Preferred Qualifications:<ul><li>Academic or personal projects involving content writing, research, or communications</li><li>Interest in government, public policy, or public sector affairs</li><li>Exposure to tools like HubSpot, Canva, Google Analytics, or LinkedIn scheduling tools</li><li>Enthusiasm for research-heavy work (digging through directories, trade press, procurement listings)</li><li>Basic awareness of B2B or B2G sales/marketing concepts is a plus</li></ul>Benefits:<ul><li>Competitive intern stipend</li><li>Hands-on experience with real-world, high-visibility marketing projects</li><li>Mentorship from experienced founders and team members</li><li>Supportive and collaborative team environment</li><li>Learning and growth opportunities</li><li>Team outings and social activities</li></ul>Job Type: Full-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Are you currently based in Lahore?</li></ul>Experience:<ul><li>Social Media Marketing: 1 year (Required)</li></ul>Work Location: In person

Marketing Intern

Explore 72+ Client relations specialist in Lahore this August. Find roles across top companies and apply now to boost your career.