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client relationship manager crm

MEETING MATTERS CLINIC

About Meeting Matters ClinicMeeting Matters is Islamabad's premier mental health clinic, providing professional counseling and therapy services. We are committed to making mental health care accessible, compassionate, and effective for our community. As we continue to grow, we're looking for a dedicated Client Relationship Manager to be the first point of contact for our clients.The OpportunityWe're hiring a Client Relationship Manager (CRM) to manage client communications, bookings, and ensure an exceptional client experience from first inquiry to ongoing therapy. This is a client-facing role that combines customer service excellence, administrative efficiency, and genuine care for people's wellbeing.If you're empathetic, organized, and passionate about mental health, this role offers meaningful work where you directly impact people's healing journeys.What You'll DoClient Communication &amp; Engagement:<ul><li>Respond to client inquiries via WhatsApp, phone calls, email, and social media</li><li>Provide warm, professional first contact for people seeking therapy</li><li>Explain our services, therapist specializations, and session fees</li><li>Answer questions about therapy process, confidentiality, and what to expect</li><li>Follow up with potential clients who haven't booked yet</li><li>Check in with clients after their first session to encourage continuity</li></ul>Scheduling &amp; Booking Management:<ul><li>Manage therapist availability calendars and schedule client sessions</li><li>Coordinate bookings across multiple therapists and time slots</li><li>Send session confirmations and reminders to clients</li><li>Handle session rescheduling and cancellations</li><li>Optimize scheduling to maximize therapist occupancy</li><li>Manage weekend and evening booking requests</li></ul>Client Matching &amp; Coordination:<ul><li>Match clients with appropriate therapists based on their needs and concerns</li><li>Understand each therapist's specializations (anxiety, depression, trauma, couples, etc.)</li><li>Consider client preferences for gender, language, and therapy approach</li><li>Coordinate with therapists on their availability and schedule changes</li><li>Facilitate smooth handoffs between CRM team members</li></ul>Payment Processing &amp; Follow-up:<ul><li>Send payment information and bank details to clients</li><li>Track and follow up on outstanding payments professionally</li><li>Confirm receipt of session payments</li><li>Maintain accurate payment records in the system</li><li>Handle billing inquiries and resolve payment issues</li></ul>Administrative Tasks:<ul><li>Maintain organized client records and booking database</li><li>Send intake forms (RISB) to new clients before first session</li><li>Update client information and session history</li><li>Prepare daily/weekly reports on bookings and inquiries</li><li>Maintain filing system for client documentation</li><li>Support overall clinic administrative needs</li></ul>Quality Client Experience:<ul><li>Ensure every client feels heard, valued, and supported</li><li>Handle sensitive situations with empathy and professionalism</li><li>Address client concerns or complaints promptly and effectively</li><li>Maintain confidentiality and respect client privacy at all times</li><li>Create a welcoming, non-judgmental atmosphere</li><li>Represent the clinic's values in every interaction</li></ul>What We're Looking ForRequired Qualifications:<ul><li>Bachelor's degree (any field)</li><li>1-2 years of experience in customer service, client relations, or administrative role</li><li>Excellent communication skills in English and Urdu (both written and spoken)</li><li>Strong phone and WhatsApp communication abilities</li><li>Highly organized with strong attention to detail</li><li>Ability to multitask and manage multiple priorities</li><li>Professional, empathetic, and patient demeanor</li></ul>Preferred Qualifications:<ul><li>Previous experience in healthcare, counseling center, or wellness industry</li><li>Familiarity with mental health terminology and therapy processes</li><li>Experience with CRM systems or booking management software</li><li>Social media management skills</li><li>Psychology or social sciences background</li><li>Experience handling sensitive or confidential information</li></ul>Essential Personal Qualities:✓ Empathetic and genuinely care about people's wellbeing✓ Non-judgmental attitude toward mental health issues✓ Patient and calm under pressure✓ Excellent listening skills✓ Warm, friendly, and approachable personality✓ Professional boundaries and emotional maturity✓ Reliable, punctual, and responsible✓ Quick learner who adapts easily✓ Problem-solver with positive attitude✓ Team player who collaborates wellWhat We OfferCompensation &amp; Benefits:<ul><li>Competitive salary: PKR 40,000 - 50,000 per month (based on experience)</li><li>Annual increments based on performance</li><li>Performance-based bonuses</li><li>Probation period: 3 months with evaluation</li></ul>Work Environment:<ul><li>Supportive, mission-driven team culture</li><li>Direct impact on people's mental health journeys</li><li>Professional development and training opportunities</li><li>Learn about mental health and therapy from experienced therapists</li><li>Respectful, collaborative workplace</li></ul>Work ScheduleFull-time positionWorking hours and days will be discussed and finalized during the interview based on clinic needs and candidate availability.Potential schedules may include:<ul><li>Morning shifts, evening shifts, or split shifts</li><li>6-7 days per week with rotating offs</li><li>May include weekend availability</li></ul>Exact timings to be confirmed upon hiring.Key Success MetricsYour performance will be measured by:<ul><li>Response time to client inquiries (target: under 5 minutes)</li><li>Inquiry-to-booking conversion rate (target: 60%+)</li><li>Client satisfaction scores (target: 4.5/5+)</li><li>Session attendance rate (minimize no-shows)</li><li>Accuracy of scheduling and record-keeping</li><li>Payment collection efficiency</li><li>Professional communication quality</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client Relationship Manager (CRM)

Do it Right Pakistan

One World Immigration Law Consultant (OWILC) is seeking a dynamic and results-driven Female Business Development Officer to drive growth, build client relationships, and expand the company&rsquo;s presence in the immigration and study abroad consultancy sector. The ideal candidate will be responsible for generating leads, converting prospects into clients, and maintaining strong relationships to ensure long-term business success.Key Responsibilities:<ul><li>Identify and develop new business opportunities through various channels (digital platforms, referrals, events, and direct outreach)</li><li>Build and maintain strong relationships with potential and existing clients</li><li>Conduct consultations to understand client needs and recommend suitable immigration or study abroad solutions</li><li>Achieve monthly and quarterly sales targets set by management</li><li>Coordinate with the marketing team to execute lead generation campaigns</li><li>Maintain accurate records of client interactions in CRM systems</li><li>Prepare and deliver presentations to prospective clients</li><li>Stay updated on immigration policies, visa processes, and market trends</li><li>Represent the company at seminars, expos, and promotional events</li><li>Provide after-sales support to ensure client satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li><li>1 year of experience in business development, sales, or client dealing (preferably in immigration or education consultancy)</li><li>Strong communication and interpersonal skills</li><li>Excellent negotiation and persuasion abilities</li><li>Target-driven with a proven ability to meet or exceed sales goals</li><li>Proficiency in MS Office and CRM tools</li><li>Professional appearance and strong presentation skills</li></ul>Preferred Skills:<ul><li>Experience in study abroad or immigration consultancy</li><li>Knowledge of visa processes for countries such as Canada, UK, USA, and Australia</li><li>Ability to work independently and as part of a team</li><li>Strong networking and relationship-building skills</li></ul>What We Offer:<ul><li>Competitive salary + attractive commission structure</li><li>Career growth opportunities within a fast-growing organization</li><li>Professional and supportive work environment</li><li>Training and development programs</li></ul>Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Business Development Officer

Agrius IT

Sales Account Manager &ndash; IslamabadWe are looking for a results-driven Sales Account Manager based in Islamabad to generate new business and manage client relationships, focusing on enterprise cybersecurity solutions.Key Responsibilities<ul><li>Generate new leads through prospecting, networking, and referrals.</li><li>Identify clients in government, banking, telecom, and enterprise sectors.</li><li>Conduct client meetings, presentations, and product demonstrations.</li><li>Manage the full sales cycle from lead generation to deal closure.</li><li>Prepare proposals and quotations and maintain updates in CRM/ERP.</li><li>Submit daily EOD reports and participate in weekly sales pipeline reviews.</li></ul>Requirements<ul><li>3&ndash;7 years of B2B sales experience, preferably in cybersecurity.</li><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>Knowledge of cybersecurity solutions, networking, Fortinet, Cisco, or Microsoft is preferred.</li><li>Must be based in Islamabad, with a valid driving license and willingness to travel.</li></ul>Pay: Rs130,000.00 - Rs150,000.00 per hourExpected hours: 45.0 per weekWork Location: In person

Sales - Cyber Security

Creaeza

Creaeza is a fast-growing digital marketing and web development agency focused on building scalable client acquisition systems.We don&rsquo;t do basic internships. We build operators.You&rsquo;ll work directly with the founder, learn real outbound systems, and if you perform, transition into a full-time role with growth toward leadership and profit-sharing.What You&rsquo;ll Be DoingYou won&rsquo;t just &ldquo;do marketing.&rdquo; You&rsquo;ll help build a client acquisition engine.<ul><li>Research and identify high-value B2B prospects using tools like Apollo and LinkedIn</li><li>Build targeted lead lists based on industry, role, and intent</li><li>Use AI tools (ChatGPT, Claude) to generate personalized outreach messages</li><li>Execute cold email and LinkedIn outreach campaigns</li><li>Maintain clean and structured CRM data (HubSpot or equivalent)</li><li>Track campaign performance (open rates, replies, conversions)</li><li>Optimize messaging and targeting based on results</li><li>Assist in building SOPs and repeatable marketing systems</li></ul>Tools You&rsquo;ll Work With<ul><li>Apollo.io, LinkedIn Sales Navigator</li><li>Saleshandy / Manyreach</li><li>HubSpot CRM</li><li>ChatGPT, Claude</li><li>Google Sheets / ClickUp</li></ul>What We&rsquo;re Looking ForWe don&rsquo;t care about degrees. We care about how you think.Core Qualities<ul><li>Strong curiosity and willingness to learn fast</li><li>Ability to think in systems and processes</li><li>Attention to detail (especially with data and CRM work)</li><li>Clear and professional written English</li><li>Comfortable using AI tools for research and writing</li><li>Basic understanding of digital marketing concepts</li></ul>Bonus (Not Required, But Powerful)<ul><li>Experience with lead generation or outreach</li><li>Understanding of cold email strategy</li><li>Familiarity with CRM systems</li><li>Basic knowledge of copywriting</li></ul>Training &amp; Growth<ul><li>15 days of hands-on training with real workflows</li><li>Learn outbound systems used by growing agencies</li><li>Exposure to AI-driven marketing processes</li><li>Direct mentorship from founder</li></ul>Compensation<ul><li>Monthly stipend (internship phase)</li><li>Performance-based commissions on closed deals</li><li>Fast-track to full-time role (Base + Commission)</li></ul>Career PathThis is not a short-term internship.High performers will move into:<ul><li>Marketing Operations Lead</li><li>Growth Manager</li><li>Long-term partnership opportunities</li></ul>ImportantThis is a performance-driven role. We value execution, not just effort.If you&rsquo;re looking for a passive internship, this isn&rsquo;t for you.Job Types: Full-time, Contract Contract length: 3 monthsPay: Rs20,000.00 - Rs200,000.00 per monthWork Location: In person

Junior Growth Marketer

Nets-international Communication

Position Title: Key Account Manager &ndash; Services Business / Solution Selling Location: Islamabad Salary: Negotiable (based on experience and qualifications) Business Unit: SalesPosition OverviewNETS International, a global leader in technology systems integration, is seeking a seasoned Key Account Manager with a strong track record in services-based solution selling. The ideal candidate will drive business growth across NETS&rsquo; core domains &mdash; Cybersecurity Services and Managed Services,by engaging key enterprise clients, developing value-driven proposals, and winning solution and services opportunities.This is a high-impact, client-facing role requiring consultative sales expertise, technical fluency, and strong business acumen.Key Responsibilities<ul><li>Drive Services related opportunities to successful closure.</li><li>Lead bid responses, tenders, RFPs. Work with teams to submit timely proposals.</li><li>Own and grow strategic relationships with clients in SMB, Enterprise, Education, Healthcare, Oil &amp; Gas, Pharmaceutical, Government across KSA, Pakistan, UAE.</li><li>Position and sell complex technology services in below domains:</li><li>Experience of selling Managed Services: NOC/SOC, IT HelpDesk</li><li>Cybersecurity services: VAPT, Posture Assessment, DFIR, Trainings</li><li>Proactive account planning and pipeline development, ensuring revenue growth.</li><li>Collaborate with cross-functional technical pre-sales, and delivery teams to tailor solutions that address client pain points.</li><li>Present complex value propositions to client stakeholders and negotiate enterprise-grade contracts.</li><li>Maintain 3x Pipeline in CRM, exceeding annual and quarterly Sales quota</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Engineering, Computer Science, or a related discipline. MBA is a plus.</li><li>Minimum 3&ndash;5 years of B2B services and solutions selling experience.</li><li>Strong relationships with clients across multiple industries: BFSI, Enterprise &amp; Corporate, Public Sector, Healthcare, Education, Oil &amp; Gas, Pharmaceutical.</li><li>Proven ability to manage enterprise accounts and close high-value service contracts, deals and opportunities.</li><li>Strong understanding of services lifecycle and delivery models.</li><li>Strong business acumen, GTM, analytical &amp; business planning skills.</li><li>Fluent English communication, stakeholder management and negotiation skills.</li></ul>Join NETS International in building the future of digital infrastructure. If you're passionate about creating transformative client impact through services, we welcome your application.Job Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthApplication Question(s):<ul><li>Current Monthly Salary</li><li>Expected Monthly Salary</li></ul>Work Location: In person

Key Account Manager-Services Business / Solution Selling

HM Elevators

Job SummaryWe are looking for an experienced Business Development Manager (BDM) with a strong focus on Upwork to drive lead generation, client acquisition, and revenue growth. The ideal candidate will have proven experience in bidding, proposal writing, and converting Upwork leads into long-term clients.Key ResponsibilitiesIdentify, analyze, and bid on relevant projects on Upwork Write customized, high-conversion proposals based on client requirements Manage and optimize the company&rsquo;s Upwork profile, portfolio, and ratings Communicate with prospects to understand project needs and close deals Negotiate pricing, scope, and timelines with clients Coordinate with internal technical teams to align client requirements Track proposal performance, response rates, and conversions Maintain strong relationships with existing Upwork clients Ensure timely follow-ups and professional communication Required Skills &amp; Qualifications3+ years of experience as a BDE / Upwork Bidder Proven track record of winning projects on Upwork Excellent proposal writing and communication skills Strong understanding of IT services (Web, Mobile, DevOps, Digital Marketing, etc.) Ability to analyze job posts and identify high-value opportunities Experience with CRM tools and lead tracking Strong negotiation and client-handling skills Ability to work independently and meet targets Nice to HaveExperience with LinkedIn lead generation Knowledge of Fiverr, Freelancer, or other freelance platforms Understanding of international clients and time zones Key Performance Indicators (KPIs)Number of proposals submitted vs. responses Conversion rate from lead to closed deal Monthly revenue generated Client retention and repeat business What We OfferCompetitive salary + commission structure Performance-based growth opportunities Professional and collaborative work environment Long-term career growthJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Above: 3 years (Preferred)</li></ul>Work Location: In person

Business Development Manager (Upwork Focus)

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Customer Success Manager 2:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Own overall operational account health</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li><li>
Ability to work with little or no supervision.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 2:00 PM to 10:30 PM (Pk time)
#LI-AK2</div>

Client Success Manager – 2

Explore 129+ Client relationship manager crm in Islamabad Pakistan this April. Find roles across top companies and apply now to boost your career.