avp - central operations relationship management

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avp - central operations relationship management Jobs in Doha

call center representative

client relationship manager

VodafoneThree

<div><ul><li>Manage leads and acquire new enterprise client accounts with the capability to generate your own leads in the market.
</li><li>Delivers on weekly, monthly, and quarterly sales commitments. Manage a portfolio of Enterprise clients as per industry segments. Develop and maintain client relationships according to Vodafone sales guidelines.
</li><li>Responsible of managing relations between business entities and customers including decisive planning and sales negotiations.
</li><li>Develops and maintains robust sale pipeline to deliver results via Dynamics CRM system and identify opportunities to up-sell, organize and lead account reviews, while ensuring the funnel is always kept up to date on Dynamics CRM.
</li><li>Develop and maintain account plans to establish forecasts and anticipated revenue streams.
</li><li>Provide solutions from Vodafone product range that fit the client's requirements.
</li><li>Set yearly forecast numbers and figures related to number of new connections and ARPU increase.
</li><li>Work with entire sales team on large strategic accounts.
</li><li>Uphold Vodafone&rsquo;s compliance and integrity standards, ensuring all business is conducted ethically and transparently.
</li><li>Provide consistent reporting to senior leadership on vertical performance, opportunities, and risks.\
</li><li>Serve as a key voice in shaping Vodafone&rsquo;s enterprise strategy, bringing insights from clients and the market into product and commercial decision-making.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunication, Management or relevant.
</li><li>6 years of relevant experience with an understanding and execution of Customer Relationship and Selling.
</li><li>B2B sales or/and account management experience for at least 6 years.
</li><li><div>Technical background in IT and network solutions
</div></li><li>Experience in the Qatar Market
</li><li>Fluent English essential, fluent Arabic is a preference. Target orientated.</li></ul></div>

Sales Executive

RAFMOH GROUP

Bullion Dealer &amp; Office ManagerLocation: Doha, QatarIndustry: Precious Metals / Gold Bullion TradingAbout the RoleWe are seeking an experienced and results-driven Bullion Dealer &amp; Office Manager to oversee bullion trading activities, manage key B2B client relationships, and handle day-to-day office and store operations in Doha, Qatar. The ideal candidate will have strong experience in gold bullion trading, precious metals import/export procedures, and team management.Key ResponsibilitiesBullion Trading &amp; Sales Develop and maintain relationships with B2B clients, wholesalers, traders, and institutional buyers. Execute gold bullion sales and trading transactions in line with company policies. Negotiate and close bullion deals while ensuring profitability and customer satisfaction. Expand the company's client base through active business development and networking. Import &amp; Export Operations Manage the import and export processes for gold and other precious metals. Ensure compliance with Qatar customs regulations, trade requirements, and documentation procedures. Coordinate with logistics providers, customs agents, refineries, suppliers, and relevant authorities. Monitor shipment schedules and maintain accurate records of all transactions. Handle all documentation related to precious metals imports, exports, and cross-border trade activities. Office &amp; Store Management Oversee daily office and bullion store operations. Ensure proper inventory control, stock reconciliation, and security procedures. Maintain operational efficiency and compliance with company standards. Coordinate administrative activities and support senior management. Ensure the showroom and office environment are maintained to professional standards. Team Leadership Supervise and manage a team of up to 5 employees. Allocate tasks, monitor performance, and ensure smooth workflow. Provide training, guidance, and support to team members when required. Foster a professional and customer-focused working environment. Reporting &amp; Administration Prepare sales, inventory, and operational reports. Maintain accurate records of transactions, client interactions, and compliance documentation. Support management with business development activities and operational planning.Candidate Requirements Essential Qualifications Male candidate. 2&ndash;5 years of experience in Gold Bullion Trading, Gold Bullion Sales, and B2B Precious Metals Trading. Proven experience dealing with wholesalers, traders, refineries, and B2B clients within the precious metals industry.Strong knowledge of Qatar import and export regulations. Hands-on experience in precious metals import and export operations.Experience managing and supervising a team of up to 5 employees. Strong organizational, leadership, and operational management skills.Excellent communication, negotiation, and client relationship management abilities. Proficiency in Microsoft Office applications.Preferred Qualifications Experience using Suntech ERP or similar software used in the precious metals industry. Qatar Driving License.Existing network within the Qatar gold and precious metals market. Experience working with refineries, bullion dealers, bullion trading companies, or precious metals wholesalers.Work Location: In person

Bullion Dealer & Office Manager

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

iHorizons

<div>This job requires total relocation to Qatar. 
 
Job Summary<ul><li>
You will be responsible for selling iHorizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team.</li></ul>
Reporting Structure<ul><li>
This job reports to the Sales Manager.</li></ul>
Job Objectives<ul><li>
Generate leads, convert them into opportunities, bid, and successfully close the deals</li><li>
Sell large and complex solutions to large organizations and achieve the assigned sales target</li><li>
Manage the account forward for cross-selling and upselling</li></ul>
Job Responsibilities 
 
1. Sales Life Cycle Ownership<ul><li>
Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers</li><li>
Be a trusted technology advisor to the target client to generate and qualify the right opportunities</li><li>
Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology</li><li>
Work closely with the client in developing solutions, identifying the right technologies, and in positioning iHorizons as the prime contender to win the deal</li><li>
Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal</li><li>
With a sales cycle, support senior management with the market, account, competitor, and bid intelligence information</li><li>
independently handle negotiations and deal closure for small and mid-sized deals</li><li>
Provide the right inputs and support the Sales Manager in negotiating and closing large deals</li></ul>
2. Revenue Generation<ul><li>
Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts</li><li>
Sell the range of iHorizons services assigned to the role holder</li><li>
Ensure that revenues generated are at acceptable gross margins</li></ul>
3. Customer Relation Management / Account Management<ul><li>
Act as a single point of contact for the customer always</li><li>
Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates</li><li>
Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after-sales support</li><li>
Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project</li><li>
Be involved from the project kickoff meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction</li><li>
Drive account management and influence organizational engagement resulting in footprint expansion</li><li>
Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market</li></ul>
4. Upselling And Cross-Selling<ul><li>
Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity</li><li>
Identify and develop new leads from existing accounts</li><li>
Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell</li><li>
Promote all iHorizons products/ services as they become available</li><li>
Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business</li><li>
Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions.</li></ul>
5. General Account Administration<ul><li>
Support the Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc.</li><li>
Support the Sales Operations team on contract renewals</li><li>
Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts</li><li>
Follow up on invoices and be responsible for payment collections</li><li>
Have a full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure</li></ul>
6. CRM and Reporting<ul><li>
Use iHorizons CRM to log and update all activities and generate sales reports</li><li>
Provide other ad-hoc reports and analysis as required by the Sales Manager</li></ul>
7. Other Ongoing tasks<ul><li>
Visit major customers regularly, to strengthen relations and establish business opportunities</li><li>
Entertain customers as and when necessary, to build strong relationships with them</li><li>
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies</li><li>
Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level</li><li>
Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities</li><li>
Participate in trade shows and technology events to promote company products and develop leads</li></ul>
Job Requirements 
 
Educational Qualification<ul><li>
Bachelor&rsquo;s degree in Business Studies, Computer Sciences, or a related field</li><li>
Should show evidence of continued education in the field of Sales and Technology</li></ul>
Previous Work Experience<ul><li>
Minimum experience of 5 years, out of which the last 1-2 years should be in a similar role</li><li>
Experience in customized enterprise IT solution sales is mandatory</li><li>
Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred</li><li>
Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory</li><li>
Hands-on experience with CRM software is a plus</li></ul>
Skills and Abilities<ul><li>
Excellent selling and negotiation skills</li><li>
Ability to drive sales growth</li><li>
Strong client focus and relationship-building skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent knowledge of MS Office</li><li>
Excellent presentation skills</li><li>
Self-motivated with a competitive, results-driven attitude</li><li>
Good understanding of marketing and negotiating techniques</li></ul>
nmx1EiVRYO</div>

Senior Software Sales - Qatar

Abaad Real Estate Services

Industry: Real Estate Location: Qatar Position Level: Mid-LevelRole SummaryThe Sales &amp; Leasing Lead is responsible for driving property sales and leasing performance across the company&rsquo;s residential and/or commercial portfolio in Qatar. The role combines hands-on client management with team coordination, lead conversion, market analysis, and relationship building.The successful candidate will have strong knowledge of the Qatar real estate market, a proven sales record, and the ability to guide consultants toward achieving individual and departmental targets.Key Responsibilities<ul><li>Lead daily sales and leasing activities and support the team in achieving monthly and annual targets.</li><li>Manage property enquiries from initial contact through viewing, negotiation, documentation, and closing.</li><li>Generate new business through prospecting, referrals, networking, corporate relationships, and property-owner engagement.</li><li>Build and maintain strong relationships with landlords, developers, investors, tenants, and prospective buyers.</li><li>Conduct property viewings and deliver professional presentations to clients.</li><li>Negotiate rental rates, sale prices, commissions, and commercial terms in the company&rsquo;s best interests.</li><li>Maintain an accurate pipeline of leads, viewings, offers, and transactions in the company&rsquo;s CRM.</li><li>Monitor market trends, rental rates, sales prices, supply, demand, and competitor activity across key areas of Qatar.</li><li>Secure new property listings and verify that listing details, prices, photographs, and availability are accurate.</li><li>Allocate leads fairly and follow up on the team&rsquo;s response times and conversion performance.</li><li>Build a team and train them on prospecting, client engagement, negotiation, and closing techniques.</li><li>Coordinate with marketing to promote priority listings and generate qualified leads.</li><li>Work with property management, finance, and administration teams to ensure smooth transaction completion.</li><li>Ensure all activities and documentation comply with company policies and applicable real estate requirements in Qatar.</li><li>Prepare regular sales forecasts, pipeline reports, and performance updates for management.</li><li>Support client issue resolution and maintain high standards of service throughout the transaction.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or a related discipline is preferred.</li><li>Minimum of 3&ndash;5 years of relevant real estate sales or leasing experience.</li><li>At least 1 year of experience coordinating, mentoring, or supervising a sales team is preferred.</li><li>Previous experience in the Qatar or wider GCC real estate market is strongly preferred.</li><li>Demonstrated record of meeting sales or leasing targets.</li><li>Good understanding of residential and/or commercial property transactions.</li><li>Familiarity with CRM systems, property portals, and Microsoft Office applications.</li><li>Valid QID &amp; Qatar driving license and access to a vehicle are preferred.</li></ul>Required Skills<ul><li>Strong sales, negotiation, and closing ability.</li><li>Effective leadership and team-coordination skills.</li><li>Excellent communication, presentation, and relationship-management skills.</li><li>Commercial awareness and sound knowledge of the local property market.</li><li>Ability to manage multiple clients and transactions simultaneously.</li><li>Target-driven, proactive, and accountable approach.</li><li>Professional appearance and customer-focused attitude.</li><li>Ability to work independently and under pressure.</li><li>Fluency in English is required; Arabic or another relevant language is an advantage.</li></ul>Key Performance Indicators<ul><li>Achievement of team sales and leasing revenue targets.</li><li>Number and value of successfully closed transactions.</li><li>Lead-to-viewing and viewing-to-closing conversion rates.</li><li>Growth and quality of the active property-listing portfolio.</li><li>Lead response time and follow-up quality.</li><li>CRM accuracy and pipeline management.</li><li>Client satisfaction, repeat business, and referrals.</li><li>Individual consultant performance and team development.</li><li>Compliance with documentation and company procedures.</li></ul>Employment PackageThe package may include:<ul><li>Competitive monthly salary.</li><li>Individual and/or team commission.</li><li>Performance-based incentives.</li><li>Medical insurance and other benefits in accordance with company policy and applicable Qatar requirements.</li></ul>Preferred Candidate ProfileA focused real estate professional who can both close transactions personally and improve team performance. The ideal candidate understands Qatar&rsquo;s property market, communicates confidently with local and international clients, maintains disciplined follow-up, and demonstrates integrity throughout the sales and leasing process.Interested candidate my send the application to : hr_admin@qa-abaad.com +974 50999377Pay: From QAR5,000.00 per monthApplication Question(s):<ul><li>Are you willing to start with the allocated salary Package? If yes, what is your notice period and sponsorship status?</li><li>how many people you have managed in your last role and what was the revenue you have achieved on monthly basis?</li></ul>Experience:<ul><li>Real Estate Brokerage : 5 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Qatar Driving License and a Car (Required)</li></ul>Work Location: In person

Sales and Leasing Team Lead (Real Estate)

ABH Real Estate Qatar

ABH Real Estate is a leading, award-winning firm recognized as one of the &quot;Top 100 Real Estate Brokers and Developers of the World 2023&quot; by Luxury Lifestyle Awards. We pride ourselves on integrity, innovation, and excellence in the luxury property sector. We are currently expanding our team in Doha and seeking a passionate, driven professional to join our journey. The Role As a Real Estate professional, you will act as the bridge between property owners and clients, facilitating seamless rental and sales transactions in Doha&rsquo;s most prestigious areas. Key Responsibilities Client Advisory: Analyze client needs, budgets, and preferences to provide tailored property recommendations. Property Showings: Conduct high-impact viewings that highlight the unique benefits of our luxury portfolio. Negotiation &amp; Closing: Facilitate lease and sales agreements, ensuring favorable terms for all parties. Documentation: Manage all paperwork with strict adherence to legal and company requirements. Relationship Building: Foster and maintain strong, professional connections with landlords, tenants, and sellers. What We Look For Proven experience as a Real Estate Agent or Salesperson in Qatar. Strong negotiation, communication, and interpersonal skills. A professional, trustworthy demeanor. Preferred: Experience with CRM software and multilingual abilities. Requirement: Local hiring only. Why Join Us? High-earning competitive commission structure. Access to industry-leading technology and CRM tools. Supportive team environment with clear professional growth opportunities. Full-time, flexible working hours. . Please send your CV via WhatsApp to 70580206.Work Location: In person

Real Estate Agent Female

ABH Real Estate is a leading, award-winning firm recognized as one of the &quot;Top 100 Real Estate Brokers and Developers of the World 2023&quot; by Luxury Lifestyle Awards. We pride ourselves on integrity, innovation, and excellence in the luxury property sector. We are currently expanding our team in Doha and seeking a passionate, driven professional to join our journey.The Role As a Real Estate professional, you will act as the bridge between property owners and clients, facilitating seamless rental and sales transactions in Doha&rsquo;s most prestigious areas.Key ResponsibilitiesClient Advisory: Analyze client needs, budgets, and preferences to provide tailored property recommendations.Property Showings: Conduct high-impact viewings that highlight the unique benefits of our luxury portfolio.Negotiation &amp; Closing: Facilitate lease and sales agreements, ensuring favorable terms for all parties.Documentation: Manage all paperwork with strict adherence to legal and company requirements.Relationship Building: Foster and maintain strong, professional connections with landlords, tenants, and sellers.What We Look ForProven experience as a Real Estate Agent or Salesperson in Qatar.Strong negotiation, communication, and interpersonal skills.A professional, trustworthy demeanor.Preferred: Experience with CRM software and multilingual abilities.Requirement: Local hiring only.Why Join Us?High-earning competitive commission structure.Access to industry-leading technology and CRM tools.Supportive team environment with clear professional growth opportunities.Full-time, flexible working hours.. Please send your CV via WhatsApp to 70580206.Work Location: In person

Real Estate Agent

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