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client service associate

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li></ul><b>
Customer Experience</b><ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul><b>
Operations</b><ul><li>
Provides customers with courteous, friendly, fast, and efficient service.</li><li>
Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li><li>
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>
Implements Company asset protection procedures to identify and minimize profit loss.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul><b>
Training &amp; Personal Development</b><ul><li>
Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul><br>
<b>
Basic Qualifications</b><br>
<ul><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>
Prefer six months of experience in a retail environment.</li><li>
Prefer to have prior work experience with Walgreens.</li><li>
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records.<br>
<br>
An Equal Opportunity Employer, including disability/veterans.<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits<br>
<b>Salary Range:</b> $15 - $17.5 / Hourly</div>

Customer Service Associate

<div><div><p><b>WHY JOIN ALO?</b></p>
<p>
Mindful movement. It's at the core of why we do what we do at ALO&mdash;it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.</p></div><p>
Role Objective</p>
<p>
The Sales Associate works to achieve store sales goals by setting the ALO experience &amp; Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.</p>
<p>
Key Job Responsibilities</p>
<ul>
<li>Impacts the business and store environment in a positive manner aligning with store leadership and company goals.</li>
<li>Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency</li>
<li>Ensure engagement with customers and provide a friendly and easy to shop environment</li>
<li>Continue to build the client relationship daily with our customers</li>
<li>In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities</li>
<li>Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.</li>
<li>Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor</li>
<li>Confidently introduces all facets of the ALO business model (Retail, Yoga, Caf&eacute;) through personal testimony and knowledge of all aspects and details</li>
<li>Leverages company tools, incentives, and strategies to support meeting store goals</li>
<li>Resolve client needs quickly &amp; effectively ensuring customer satisfaction</li>
<li>Educates guests and staff on our product, community and culture</li>
<li>Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership</li>
<li>Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence</li>
<li>Ensure all front and back of house procedures are executed in accordance with company Policy &amp; Procedures</li>
<li>Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.</li>
</ul>
<p>Sales Associate Qualifications</p>
<ul>
<li>Preferred 1+ years prior work experience in a client-centric, sales environment</li>
<li>Passion for customer service and delivering exceptional experiences</li>
<li>Aligns with and embodies ALO's Guiding Principles</li>
<li>Self-motivated with a desire to achieve results and excel individually, and as a team</li>
<li>Requires constant movement in and around all areas of store</li>
<li>Ability to lift, push, carry or otherwise move up to 50 pounds</li>
<li>Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder</li>
<li>Ability to stand and move for an entire shift</li>
</ul>
<p>Sales Associate Schedule</p>
<p>
Full-Time non-exempt associates are expected to work up to 40 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).</p>
<p><i>
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.</i></p>
<p><b>
JUST SOME OF THE PERKS</b></p><br>
<ul>
<li>Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors</li>
<li>Monthly Store Incentives</li>
<li>Clothing Allowance</li>
<li>Free yoga classes at any of our Sanctuaries</li></ul><br>
<p></p>
<p>
#LI-JJ1</p>
<p>
#LI-2</p>
<p>
#li-onsite</p><div><div>
<div>
<div><div><div><div><div><div><div><div><div><div><div><div><div>For CA residents, Job Applicant Privacy Policy HERE.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Sales Associate (Full-Time) - Houston Galleria

Audubon Companies

<div>
 Audubon is currently seeking a Mechanical Engineering Associate to join our team in our Houston, TX Office. The Mechanical Engineering Associate will perform basic and routine mechanical engineering assignments associated with designing equipment, components, structures or systems.
 <br/>
 <br/>
 <strong>
  PRIMARY RESPONSIBILITIES
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   With supervision, prepare basic specifications for project assignments detailing client performance requirements, specific component needs, design requirements, applicable design codes, and vendor drawing requirements.
  </li>
  <li>
   Prepare routine sketches and perform routine engineering calculations for project assignments.
  </li>
  <li>
   Review vendor drawings for compliance with project specifications.
  </li>
  <li>
   Interact and communicate effectively with clients, subcontractors, vendors and other consultants.
  </li>
  <li>
   Track and maintain awareness of the schedule and budget for assigned project assignments.
  </li>
  <li>
   Adhere to company quality standards and follow engineering checking and approval procedures.
  </li>
  <li>
   Comply with all company and client health, safety, security and environmental (HSSE) standards as well as federal and local HSSE regulations.
  </li>
  <li>
   Actively participate in company and client hazard identification and observation programs, and immediately report any unsafe acts, conditions or incidents to your supervisor.
  </li>
  <li>
   Interact with drafting/design group to develop and review engineering drawings.
  </li>
  <li>
   Visit job-sites to evaluate site, project requirements, and conditions.
  </li>
  <li>
   Visit vendor facilities to inspect equipment for compliance with requirements/specifications.
  </li>
  <li>
   Prepare inquiry and purchase requisitions as well as bid tabulations associated with equipment purchases.
  </li>
  <li>
   Perform basic checking of engineering drawings and mathematical calculations.
  </li>
  <li>
   Adhere to safe design practices, while focusing on identifying cost saving opportunities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EXPERIENCE AND SKILL REQUIREMENTS
 </strong>
 <strong>
  :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Engineering required.
  </li>
  <li>
   Bachelor&rsquo;s Degree from ABET Accredited Institution preferred.
  </li>
  <li>
   Bachelor&rsquo;s Degree in Mechanical Engineering preferred.
  </li>
  <li>
   Engineer in Training (EIT) Certification preferred.
  </li>
  <li>
   Minimum of 2+ years' of experience preferred.
  </li>
  <li>
   Caesar II, NozzlePRO and/or PIPE-FLO software experience preferred.
  </li>
  <li>
   Working knowledge of the design of piping systems and process equipment preferred.
  </li>
  <li>
   Working knowledge of piping, pressure vessel and equipment codes (ASME, API, etc.) preferred.
  </li>
  <li>
   Ability to find a solution for or to deal proactively with work related problems.
  </li>
  <li>
   Ability to comprehend instructions and request clarification as necessary.
  </li>
  <li>
   Ability to work in a team oriented environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  No Recruiters, please!
  <br/>
  <br/>
 </strong>
 Equal Opportunity Employer/Veterans/Disabled
</div>


Mechanical Engineering Associate I

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.</div><div><br>
<br>
</div><div>As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts &ndash; helping clients achieve their financial goals.</div><div><br>
<br>
</div><div><b>Job Responsibilities</b></div><div>
<div><ul><li>Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.</li>
<li>Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.</li>
<li>Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.</li>
<li>Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions &ndash; introducing them to our team of experts to help achieve their financial goals.</li>
<li>Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.</li>
</ul><div><b>Required Qualifications, Capabilities, and Skills</b>
</div><div><div><ul><li>Ability to put clients first and exceed their expectations &ndash; delivering attentive and friendly service, creating a welcoming environment.
</li><li>Ability to build trusted relationships &ndash; demonstrating genuine care and concern during interactions with clients.</li>
<li>Ability to engage clients &ndash; communicating clearly and politely to understand and help, anticipating client needs.</li>
<li>Ability to quickly and effectively resolve client issues with attention to detail &ndash; providing a consistent client experience.
</li><li>Ability to elevate the client experience &ndash; working collaboratively as a team to deliver seamless service with care and sincerity.</li>
<li>Ability to quickly and accurately learn products, services, and procedures.</li>
<li>Client service experience or comparable experience.</li>
<li>High school diploma or GED equivalent.</li>
</ul><div><b>Preferred Qualifications, Capabilities, and Skills</b>
</div><div><div><ul><li>Strong desire and ability to influence, educate, and connect customers to technology solutions.</li>
<li>Cash handling experience.</li>
</ul></div></div></div></div></div></div><div></div><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Relationship Banker- Reagan- Houston, TX

Emsar

<div><div><p><b>THE COMPANY</b></p><p>
Equipment Management Service and Repair &ndash; EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR&rsquo;s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR&rsquo;s portfolio of services includes:</p><ul><li>
On-site technical field support, including maintenance &amp; repair</li><li>
FDA field change orders (&ldquo;recalls&rdquo;)</li><li>
Bench repair and remanufacturing</li><li>
Installation</li><li>
Call center</li><li>
Contract manufacturing and logistics</li><li>
FDA compliance and validation</li><li>
Project management</li><li>
Training and education</li></ul><p>
</p><p><b>GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY</b></p><p>
We are looking for Field Service Engineer I who is passionate about our core mission &ndash; to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.</p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:</p><ul><li>
Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.</li><li>
Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.</li><li>
Provide intermediate level of engineer support and service work.</li><li>
Responsible for customer satisfaction pertaining to services provided.</li><li>
Responsible for following quality practices specified by EMSAR and product vendors.</li><li>
Manages assigned work orders and document all facets of the work product in EMSAR&rsquo;s Computerized Maintenance Management System (CMMS).</li><li>
Provides accurate and timely reporting of service status and escalations pertaining to services.</li><li>
Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.</li><li>
Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.</li><li>
Promotes teamwork and cooperation between EMSAR associates and partner staff.</li><li>
Works regularly with the appropriate dispatcher for work assignments.</li><li>
Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.</li><li>
May operate onsite to dedicated client facility.</li><li>
May provide on the job support to entry-level technicians.</li><li>
Follows client quality requirements pertaining to services provided.</li><li>
Supports and applies appropriate quality system processes.</li><li>
Performs additional duties as needed and/or assigned by supervisor/manager</li></ul></div><p>
DISCUSSION OF PERSONAL CHARACTERISTICS AND &ldquo;FIT&rdquo;</p><ul><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li><li>
Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.</li><li>
Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.</li><li>
Intermediate level technical skills.</li><li>
Oral/Written communication: Excellent verbal and written communication skills.</li><li>
Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.</li><li>
Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.</li><li>
Works independently with some direct supervision.</li></ul><div><h1 class="jobSectionHeader"><b>
Minimum Education and Experience:</b></h1><ul><li>
High School diploma or equivalent</li><li>
2-4 years&rsquo; technical experience</li><li>
Valid driver license and liability insurance</li><li>
Ability to drive personal, fleet and/or rental vehicles</li></ul><p>
Or</p></div><ul><li>
Associates degree or higher and/or Trade school degree and</li><li>
1+ years technical experience (internship, externship, apprentice is acceptable)</li><li>
Valid driver license and liability insurance</li><li>
Ability to drive personal, fleet and/or rental vehicles</li></ul><h1 class="jobSectionHeader"><b>
WORK ENVIRONMENT AND PHYSICAL DEMANDS</b></h1><ul><li>
Extensive periods of sitting at a computer terminal documenting services
</li><li>Extensive periods of standing and walking while performing services.</li><li>
Frequent bending, squatting and stair climbing.</li><li>
Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.</li><li>
Regional day and overnight travel required</li></ul></div>

Field Service Engineer I - Philips FCO

NTT DATA

<div><b>Req ID:</b> 353014
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a Customer Care Associate to join our team.<br>
<br>
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.<br>
<br>
**Must Live in Continental United States**<br>
<br>
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.<br>
<br>
Pay for this role is $20.00hr<br>
<br>
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.<br>
<br>
<b>Basic Qualifications:</b><br>
<ul><li>
1 year experience (WAH) remote customer service</li><li>
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications</li><li>
Minimum High school diploma or GED.</li></ul><br>
<b>
Responsibilities:</b><br>
<ul><li>
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.</li><li>
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.</li><li>
Ensuring customer satisfaction (CSAT) and strive to meet service metrics.</li><li>
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.</li><li>
A typical day will likely involve fielding between 75 to 100 calls.</li><li>
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.</li><li>
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.</li><li>
Attention to detail, accuracy, and accountability for your work product.</li><li>
Designated quiet area to complete calls while working from home</li></ul><br>
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process<br>
<br>
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.<br>
<br>
Must Pass Drug screen<br>
<br>
Must Pass a background check with Education check and employment verification check.<br>
<br>
<b>Remote Working and Technology Requirements</b><br>
<br>
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.<br>
<br>
<b>Technology</b><br>
<ul><li>
NTT DATA will provide a computer and headset for remote work.</li><li>
Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>
Failure to return equipment may result in collection actions and/or other consequences.</li><li>
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul><br>
<b>
Technical Performance and Issue Tracking</b><br>
<ul><li>
Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>
Remote employees must adhere to all technical support procedures and protocols.</li><li>
Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul><br>
<b>
Remote Workspace</b><br>
<br>
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.<br>
<ul><li>
Employees must have a <b>dedicated, professional workspace</b> conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>
The workspace must be a <b>permanent, unencumbered location</b> used daily for work.</li><li>
Employees must work with <b>minimal distractions</b> that do not interfere with business operations or service delivery.</li><li>
Ideally, the workspace is <b>isolated from other household members</b> and used exclusively for job duties.</li><li><b>
Background noise, interruptions from people or pets, and other distractions</b> must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>
Employees must work from the <b>same location consistently</b> unless prior approval is obtained.</li><li>
If a change in work location is necessary:</li></ul><ul><li>
The new location must meet all <b>Remote Workspace and Technology Requirements</b>.</li><li><b>
Notification to NTT DATA Management</b> is required before relocating</li></ul><br>
#INDBPO<br>
<br>
#LI-MIWS<br>
<br>
<b>About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.<br>
<br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
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<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></div>

Customer Care Associate

Brookdale Senior Living

<div><h2 class="jobSectionHeader"><b>About Us</b></h2><div><br>
</div><div></div><br>
<div><div><p>Brookdale is a Great Place to Be<b>:</b></p>
<ul><li>Gracious hospitality and neighborliness for our residents and families.</li>
<li>Home-like feel and all-around comfort for residents and visiting family members.</li>
<li>Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.</li>
<li>Industry leader in clinical care.</li>
<li>Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.</li>
<li>Extensive corporate support including a robust training program.</li><br>
</ul></div></div><br>
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<h2 class="jobSectionHeader"><b>Job Description</b></h2><div><b>
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity</b></div>
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<div>Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You&rsquo;ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.</div>
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<div><b>Part and Full Time Benefits Eligibility</b></div>
<ul>
<li>Medical, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Associate assistance program</li>
<li>Employee discounts</li>
<li>Referral program</li>
<li>Early access to earned wages for hourly associates (outside of CA)</li>
<li>Optional voluntary benefits including ID theft protection and pet insurance</li>
</ul>
<div><b>Full Time Only Benefits Eligibility</b></div>
<ul>
<li>Paid Time Off</li>
<li>Paid holidays</li>
<li>Company provided life insurance</li>
<li>Adoption benefit</li>
<li>Disability (short and long term)</li>
<li>Flexible Spending Accounts</li>
<li>Health Savings Account</li>
<li>Optional life and dependent life insurance</li>
<li>Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan</li>
<li>Tuition reimbursement</li>
</ul>
<div>Base pay in range will be determined by applicant&rsquo;s skills and experience. Temporary associates are not benefits eligible but may participate in the company&rsquo;s 401(k) program.</div>
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<div>Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.</div>
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<div>The application window is anticipated to close within 30 days of the date of the posting.</div><div></div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2>
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<div>
Ensures community is adequately staffed in order to meet resident&rsquo;s care and service needs and in accordance with the company standards and guidelines.</div>
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<div><ul><li>Supervises direct care staff as delegated by manager/supervisor.</li></ul>
<ul><li>Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency).</li></ul>
<ul><li>Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.</li></ul>
<ul><li>Manages on-call/after-hours business needs as assigned.</li></ul>
<ul><li>Effectively communicates all staffing shortages and additional staffing needs to supervisor.</li></ul>
<ul><li>Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.</li></ul>
<ul><li>Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices</li></ul>
<ul><li>Responsible for completing review and reconciliation of billing on a weekly basis.</li></ul>
<ul><li>Ensures billing information is complete and correct prior to finalizing monthly resident billing.</li></ul>
<ul><li>Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.</li></ul>
<ul><li>Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.</li></ul>
<ul><li>Completes other duties as assigned.</li></ul>
<ul><li>Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).</li></ul>
<ul><li>Manages on-call/after office hours and weekend&rsquo;s business needs as assigned.</li></ul>
</div>
<div></div><div><i>This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.</i></div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2>
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<div><b>
Education and Experience</b><br>
High school diploma or General Education Degree (GED) required. Prefer one year experience working with older adults or in a related healthcare setting.</div>
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<div><b>Certifications, Licenses, and Other Special Requirements</b><br>
None</div>
<div></div>
<div><b>Management/Decision Making</b><br>
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.</div>
<div></div>
<div><b>Knowledge and Skills</b><br>
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have knowledge and working capability of PCs, including Microsoft Word and Excel.</div>
<div></div>
<div><b>Physical Demands and Working Conditions</b></div>
<ul>
<li>Standing</li>
<li>Walking</li>
<li>Sitting</li>
<li>Use hands and fingers to handle or feel</li>
<li>Reach with hands and arms</li>
<li>Stoop, kneel, crouch, or crawl</li>
<li>Talk or hear</li>
<li>Ability to lift: Up to 25 pounds</li>
<li>Vision</li>
<li>Requires interaction with co-workers, residents or vendors</li>
<li>Occasional weekend, evening or night work if needed to ensure shift coverage.</li>
<li>On-Call on an as needed basis</li>
<li>Possible exposure to communicable diseases and infections</li>
<li>Exposure to latex</li>
<li>Possible exposure to blood-borne pathogens</li>
<li>Possible exposure to various drugs, chemical, infectious, or biological hazards</li>
</ul>
<div></div><div>Brookdale is an equal opportunity employer and a drug-free workplace.</div></div>

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