customer support executive Jobs in Karachi

customer support executive

client acquisition executive Jobs in Karachi

client acquisition executive

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

account manager (client servicing) Jobs in Karachi

account manager (client servicing)

client service associate

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Romeo Staffing Agency

Job Description &ndash; Client Support RepresentativeJob Title: Client Support Representative Location: PECHS, Karachi (near The Bank of Punjab Street) Salary: PKR 55,000 &ndash; 75,000+ (Depending on Experience &amp; Skills) Timing: 6 PM &ndash; 3 AM (Monday to Friday) Company: Romeo Staffing Agency (RSA)About the RoleRomeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations. Client Support Representative &ndash; Job DescriptionWe are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.Key Responsibilities<ul><li>Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.</li><li>Assist clients with appointment scheduling, service coordination, and healthcare program information.</li><li>Maintain accurate client records and update information in the system.</li><li>Coordinate communication between clients, caregivers, nurses, and healthcare staff.</li><li>Handle intake documentation, service requests, and follow-up communications.</li><li>Resolve client concerns and escalate complex issues to management when necessary.</li><li>Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.</li><li>Provide administrative support including filing, reporting, and data entry.</li><li>Ensure excellent customer service and maintain positive relationships with clients and families.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</li><li>Previous experience in customer service, healthcare support, or administrative roles is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Basic knowledge of healthcare procedures and terminology preferred.</li><li>Proficiency in Microsoft Office and client management systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Skills<ul><li>Client Relationship Management</li><li>Communication and Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Data Entry and Record Keeping</li><li>Empathy and Compassion</li><li>Team Collaboration</li></ul>Preferred Qualities<ul><li>Patient-focused attitude</li><li>Professional and courteous demeanor</li><li>Ability to work effectively in a fast-paced healthcare setting</li><li>Strong attention to detail and accuracy in documentation</li></ul>Pay: Rs55,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Client Support Representative

BUSINESSROCKET.COM

Make sure to read till the end&mdash;applications without the completed assignment will not be considered!A fast-growing U.S.-based legal technology company is hiring a Tax Controller to join its Karachi-based office. This is a client-interaction role requiring fluent, professional English and experience in customer support or client account management. The Tax Controller bridges the communication between our clients (U.S. Small Business Owners/Entrepreneurs) &amp; Our Accountants (U.S. Certified Public Accountants - CPAs).The Tax Controller position is both respected and pivotal within our company, offering a remarkable opportunity for career advancement and increased responsibility over time, all while being part of a dynamic and supportive team. This role entails gaining insights into business ownership and tax structures in the United States. The Tax Controller should possess a foundational understanding of accounting principles to effectively work with clients in gathering comprehensive yearly financial statements, which our accountants use for preparing business income taxes. The primary duties include serving as the main point of contact for clients regarding basic business tax inquiries and identifying the necessary documents clients must provide to tax preparers at the end of the tax period.Key Responsibilities:<ul><li>Collaborate with U.S.-based CPAs on tax-related compliance tasks</li><li>Serve as a primary point of contact for client communication and account support</li><li>Gather, review, and organize documentation related to tax compliance</li><li>Maintain high standards of service quality and client satisfaction</li><li>Troubleshoot client concerns and ensure timely follow-ups</li><li>Support internal coordination to streamline workflows and reporting processes</li></ul>Key Requirements:<ul><li>Impeccable written and spoken English with a neutral accent </li><li>Client support or customer service experience (especially in a professional or financial services setting)</li><li>Strong interpersonal and communication skills</li><li>Ability to manage multiple tasks and deadlines with precision</li><li>Must be based in Karachi and able to work on-site during the night shift</li></ul>Preferred (but not required):<ul><li>Experience with U.S. tax or compliance reporting</li></ul>Why Join Us:<ul><li>Competitive monthly compensation in PKR</li><li>Long-term career growth opportunities within a U.S. corporate environment</li><li>Exposure to U.S. tax operations and global client services</li><li>Collaborative, high-performance team culture</li><li>Office located in a central area of Karachi</li></ul>Competitive Salary: up to PKR 350,000/monthTo Apply:1. Submit your resume and a brief cover letter highlighting your English proficiency and client service experience.2. Please send a short audio or video via private message addressing both points below:<ul><li>Share something about yourself not included in your resume</li><li>Explain, in simple terms, the difference between a Profit &amp; Loss statement and a Balance Sheet</li></ul>Shortlisted candidates will be invited for an interview and language assessment.Job Type: Full-timePay: Up to Rs350,000.00 per monthExperience:<ul><li>English-speaking customer service: 2 years (Required)</li></ul>Work Location: In person

Tax Controller – U.S. Tax Department

Standard Chartered Bank

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
 Requisition Number: 56946
 Job Location: Karachi, PAK
 Global Grade: Band 7
 Work Type: Office Working
 Employment Type: Permanent
 Posting Start Date: 07/07/2026
 Posting End Date: 21/07/2026
 :
 Job Summary
 
The role requires the person to work with different stakeholders within the Bank to fulfil client’s financial needs and provide the clients with seamless service
 
Key Responsibilities
 Provide quality support and advice to Relationship Managers (RM’s) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required
 To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues.
 Perform end-to-end orchestration across all processes and services managed by the Client Management Team
 Engage clients throughout process, ensuring seamless delivery and client experience
 Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
 Adheres to first-time-right principles
 Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
 Undertake ad-hoc duties and when delegated by Line Manager and Country Head of Client Management
 
Skills and Experience
 Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
 Ability to positively engage and build rapport with clients
 Problem solver; looks for solutions and finds ways to progress despite blockages
 Has a clear understanding of the client needs being serviced
 Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
 A team player with good interpersonal skills
 About Standard Chartered
 
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we: 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 What we offer
 
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 Flexible working options based around home and office locations, with flexible working patterns.
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Associate, Client Delivery

Alvayria consulting

We are seeking a dynamic and results-driven Business Development &amp; Sales professional to join our team and support our growing business operations. The selected candidate will play a key role in identifying new business opportunities, generating leads, building strong client relationships, presenting company services, and converting prospects into long-term customers.This is a market-facing role and requires frequent client visits, field meetings, and active market engagement.The ideal candidate will have a strong background in business development and sales, excellent communication and negotiation skills, market knowledge, and the ability to achieve sales targets while maintaining strong customer relationships.Key Responsibilities⁠ ⁠Identify and develop new business opportunities through market research, networking, referrals, and cold outreach.⁠ ⁠Generate qualified leads and convert them into potential business opportunities.⁠ ⁠Build and maintain long-term relationships with existing and prospective clients.⁠ ⁠Conduct client meetings, presentations, and product/service pitches.⁠ ⁠Prepare proposals, quotations, and business presentations.⁠ ⁠Coordinate with the Creative, Production, Procurement, and Operations teams to ensure timely project execution.⁠ ⁠Follow up with clients regarding approvals, purchase orders, production updates, and payments.⁠ ⁠Monitor project timelines and maintain regular communication with clients throughout the project lifecycle.⁠ ⁠Maintain an updated CRM and sales pipeline with accurate records.⁠ ⁠Prepare weekly sales reports, client visit reports, and business development updates.⁠ ⁠Attend exhibitions, industry events, and networking opportunities to generate new business.⁠ ⁠Achieve monthly and quarterly sales targets assigned by management.⁠ ⁠Identify opportunities for upselling and cross-selling existing services.EducationMBA or BBA from a reputed universityRequired Skills⁠ ⁠Excellent verbal and written communication.⁠ ⁠Strong presentation and negotiation skills.⁠ ⁠Client relationship management.⁠ ⁠Sales and business development.⁠ ⁠Proposal writing.⁠ ⁠Microsoft Excel, PowerPoint, and Word.⁠ ⁠Time management and multitasking.⁠ ⁠Problem-solving and decision-making.⁠ ⁠Ability to work under pressure and meet deadlines.⁠ ⁠Professional email communication.Work Location: In person

Sales and BD Executive - POSM and Advertising Industry - Karachi

MindEngage

Job Title: Business Development Officer Location: Main Shahrah e Faisal Karachi Employment Type: Full-TimeAbout UsWe are a growing HR and talent solutions company providing recruitment, staffing, HR outsourcing, employee training, and workforce management services to businesses across various industries. We are looking for a motivated Business Development Officer to help expand our client base and build long-term partnerships.Key Responsibilities<ul><li>Identify and develop new business opportunities through LinkedIn, email outreach, networking, and cold calling.</li><li>Generate qualified leads and schedule meetings with potential clients.</li><li>Promote HR services including recruitment, staffing, outsourced HR support, payroll solutions, and employee training programs.</li><li>Build and maintain strong relationships with business owners, HR managers, and decision-makers.</li><li>Prepare and deliver sales presentations and proposals.</li><li>Negotiate contracts and close new business deals.</li><li>Maintain an accurate sales pipeline and CRM records.</li><li>Conduct market research to identify industry trends and potential clients.</li><li>Collaborate with the recruitment and HR teams to ensure successful service delivery.</li><li>Meet and exceed monthly sales and revenue targets.</li></ul>Requirements<ul><li>2+ years of experience in business development, sales, recruitment, staffing, or HR services.</li><li>Excellent verbal and written English communication skills.</li><li>Strong prospecting, negotiation, and relationship-building skills.</li><li>Experience using LinkedIn Sales Navigator, CRM systems, and email outreach tools is an advantage.</li><li>Ability to work independently and achieve sales targets.</li><li>Strong presentation and proposal-writing skills.</li><li>Comfortable conducting virtual meetings with international clients.</li></ul>Preferred Qualifications<ul><li>Experience selling HR, recruitment, staffing, BPO, or outsourcing services.</li><li>Existing network of HR professionals, business owners, or corporate decision-makers.</li><li>Knowledge of UK, US, or international markets.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of qualified leads generated.</li><li>Client meetings booked.</li><li>Proposals submitted.</li><li>New client acquisitions.</li><li>Monthly and quarterly revenue generated.</li><li>Client retention and satisfaction rates.</li></ul>Benefits<ul><li>Competitive salary plus attractive commission structure.</li><li>Performance-based bonuses.</li><li>Career growth and leadership opportunities.</li><li>Ongoing sales and business development training.</li></ul>Work Location: In person

Business Development Officer (HR)

Explore 110+ Client service associate in Karachi this July. Find roles across top companies and apply now to boost your career.