customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer sales representative Jobs in Karachi

customer sales representative

client service associate

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46176
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Other
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Fixed Term Worker
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>13/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Handle inbound calls, provide end to end solutions to clients</li><li>Ensure all client enquires, service request and complaints are handled as per defined processes.</li><li>To be updated with all contact center process and policies and bank product information.</li><li>Supporting the client on any client-initiated needs</li><li>Delivering on transactions, service requests, mobile/online training</li><li>Fulfill all service needs with maximum first call resolution</li><li>Co-browse with the Client in order to assist in resolving issues</li><li>Ability to solve problems and close issues without handing over</li><li>Educate and steer clients for interactions with the bank via online</li><li>Educate and conduct initial set up for online, ATMs etc where required</li><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on receiving calls</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Call Center Management</li>
<li>Empathy and problem-solving</li>
<li>Possess customer centric and positive mindset with a can-do attitude</li>
<li>Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.</li>
<li>Effective Communication</li>
<li>MS Office</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Contact Centre Agent

Mashreq

<div>
 SERVICE ASSOCIATE (External)
 <br/>
 <br/>
 Grade &ndash; I
 <br/>
 <br/>
 Reporting to &ndash; Team leader
 <br/>
 <br/>
 Job Purpose
 <br/>
 <br/>
 - To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
 <br/>
 <br/>
 <br/>
 - To administer, co-ordinate, monitor and report on the above
 <br/>
 <br/>
 <br/>
 - To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
 <br/>
 <br/>
 <br/>
 - To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
 <br/>
 <br/>
 <br/>
 - To visibly improve customer satisfaction scores and related survey results through complaint resolution
 <br/>
 <br/>
 <br/>
 Key Result Areas
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 <br/>
 - To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 <br/>
 <br/>
 <br/>
 - To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 <br/>
 <br/>
 <br/>
 - Resolve/escalate all customer complaints assigned within agreed TAT
 <br/>
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 - Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 <br/>
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 <br/>
 - Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 <br/>
 <br/>
 <br/>
 - Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 <br/>
 <br/>
 <br/>
 - Maintain and track Technology issues and mass incidents reported
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 <br/>
 <br/>
 - Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 <br/>
 <br/>
 <br/>
 - Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 <br/>
 <br/>
 <br/>
 - Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
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 <br/>
 - Contribute towards team building and create positive energy to boost team&rsquo;s productivity
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 Knowledge, Skills and Experience
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 <br/>
 - Should be proactive and customer focused without compromising the bank&rsquo;s interest. Courteous and respectful in communication
 <br/>
 <br/>
 <br/>
 - Excellent inter-personal and communication skills (written and oral) &ndash; English and Arabic
 <br/>
 <br/>
 <br/>
 - Excellent analytical skills to enable resolution of complex problems and address through root cause analysis permanently.
 <br/>
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 - Advanced skill in Microsoft Excel and PowerPoint
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 <br/>
 <br/>
 - Thorough knowledge of features and benefits of all products and services of the bank
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 - Good organizational skills with ability to perform as a team player.
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 <br/>
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 - Ability to work under pressure, result oriented, ability to multi-task &amp; adapt to change
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 - Possess positive attitude &amp; willingness to learn &amp; take ownership
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 - Actively looking for ways to improve processes
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 - 1 &ndash; 5 years complaints handling experience in banking
 <br/>
 <br/>
 <br/>
 - Graduate
</div>


Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Sowears

<p><b>About the Role</b></p><p>We are seeking a professional and experienced <b>Customer Service Representative (CSR)</b> to join our team. You will be the first point of contact for our customers, handling communication via <b>email, WhatsApp, and phone calls</b>. As most interactions are written, <b>strong English communication skills</b> are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer queries via <b>email, WhatsApp, and calls</b></li><li>Handle <b>order status, product inquiries, returns, exchanges, and complaints</b></li><li>Maintain accurate <b>customer records in CRM</b></li><li>Coordinate with <b>fulfillment and logistics teams</b> to resolve order issues</li><li>Ensure proper <b>follow-ups</b> until issues are fully resolved</li><li>Manage <b>multiple conversations simultaneously</b> while maintaining professionalism.</li></ul><p><b>Requirements</b></p><ul><li><b>3&ndash;4 years of customer service experience</b> (E-commerce preferred)</li><li><b>Typing speed:</b> 50+ WPM</li><li>Excellent <b>written and spoken English</b></li><li>O/A Level educational background preferred.</li><li>Strong <b>problem-solving and conflict-handling skills</b></li><li>Calm, responsible, and professional attitude</li><li>Familiarity with <b>Shopify, Zendesk, or similar platforms</b> is a plus</li><li><b>Immediate joining</b> preferred.</li></ul><p><b>Who We&rsquo;re Looking For</b></p><p>We want a <b>mature, dependable, and proactive</b> individual who can handle customer pressure <b>without constant supervision</b>.</p><p><b>Note: </b>This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.</p><p><b>Location: </b>NazimabadS.I.T.E Area, Karachi<br/><b>Job Type:</b> Full-Time (On-Site)<br/><b>Working Days:</b> Monday to Saturday<br/><i>(Monday&ndash;Friday On-Site | Saturday Work From Home)</i><br/><b>Timings:</b> 9:00 AM &ndash; 6:00 PM</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul><p>Work Location: In person</p>

Customer Support Representative

CG Global Pvt. Ltd.

<p>LOKAL Rooms is looking to hire Customer Service Agents to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.</li><li>Provide high-quality service with courtesy, professionalism, and a welcoming approach.</li><li>Accurately document all guest interactions and relevant information in a timely manner.</li><li>Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.</li><li>Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Excellent spoken and written communication abilities.</li><li>Prior experience in customer support or a call center environment is preferred.</li><li>Capability to manage a large volume of calls without compromising service standards.</li><li>Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.</li></ul><p><b>Work Location:</b><br/>On-site position in Clifton, Block 9.</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs75,000.00 per month</p><p>Application Question(s):</p><ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Are you comfortable commuting for work to Clifton Block 9?</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Service Agent

Bureau Veritas

<div><div><div><p>1 </p><p>Roles and responsibilities: (Sr. Sales Associate)</p></div><div><div><div><div>
Role Statement
</div><ul><li>This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.</li><li>
The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.</li><li>
He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.</li></ul></div></div><div><p><br>
Responsibilities &amp; Accountabilities</p></div><div><div><div><i><br>
The Associate Manager-sales is responsible for:</i></div><ul><li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.</li><li>
Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.</li><li>
Identify &amp; manage large clients/opportunities / Key accounts.</li><li>
Cross Selling - leveraging BV service portfolio.</li><li>
Preparation of Quotations, in consultation with the Certification Lead Pakistan.</li><li>
Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.</li><li>
Forwarding the consolidated reports to the product line leaders.</li><li>
Be a team player and coordinate with current team</li><li>
Maintain accurate records of sales activities, client interactions, and sales pipeline.</li><li>
Identify opportunities to cross-sell and upsell additional services to existing clients.</li><li>
Develop strategies to increase client engagement and retention.</li><li>
Ensure contracts are in compliance with company policies and regulations.</li><li>
Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.</li></ul></div><div></div><div><br>
<ul><li>
Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)</li><li>
To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
</li><li>Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce</li><li>
To implement the commercial strategy as defined by country/PL Leaders
</li><li> To assess the market for new business opportunities.</li><li>
 To set/ review sales strategies to expand customer and activity base.</li><li>
Achieving the given sales &amp; revenue targets</li><li>
Highlighting business lead, and identifying business opportunities</li><li>
Participation / exhibiting in exhibitions</li><li>
Enhancing the clientele in Certification Services</li><li>
Develop and implement effective sales strategies to meet and exceed sales targets.</li><li>
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.</li><li>
Ensure high levels of customer satisfaction by providing exceptional service and support.</li><li>
Monitor market dynamics and competitor activities to adjust sales tactics accordingly.</li></ul></div></div><div></div><div><p><br>
KPIs (to be amended if necessary)</p><p><br>
TECHNICAL COMPETENCIES</p></div><div><br>
<ul><li>
Achieve Sales, and revenue as per business plan.</li><li>
Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.</li><li>
Account receivables.</li><li>
Compliance with internal and external guidelines, policies, and procedures.</li><li>
Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.</li><li>
To demonstrate ethical and professional behaviours in line with BV Core Values</li></ul><ul><li>
Education: Bachelor's Degree or relevant. MBA will be advantage.</li><li>
Experience: Minimum 3 years of experience in sales</li><li>
Experience in the relevant field.
</li><li>Good communication and writing skills, Fluent in English.</li><li>
A team player.</li><li>
Strong ethics and integrity.</li></ul></div></div></div></div><div></div>

Sr. Sales Associate (Certifications - Karachi)

Zue Pvt Ltd

<p><b>Job Title:</b> On-Screen Customer Service Representative<br/><b>Location:</b> Main Shahra-e-Faisal, Karachi<br/><b>Shift Timings:</b> 06:00 PM to 03:00 AM PST<br/><b>Working Days:</b> Monday to Friday<br/><b>Employment Type: </b>Full Time and Onsite</p><p><b>Position Overview:</b></p><p>ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.</p><p><b>Key Responsibilities:</b></p><p>1. Inbound Customer Support:</p><p>&middot; Handle incoming customer calls with professionalism and empathy.</p><p>&middot; Listen to customer inquiries, concerns, and complaints attentively.</p><p>&middot; Provide accurate information and assistance to resolve customer issues.</p><p>&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.</p><p>&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.</p><p>2. On-Screen Support:</p><p>&middot; Utilize computer systems and software to access customer accounts and relevant information.</p><p>&middot; Assist customers with online transactions, account management, and technical issues.</p><p>&middot; Troubleshoot and guide customers through web-based applications and services.</p><p>&middot; Educate customers on using self-service tools and resources effectively.</p><p>3. Data Entry and Documentation:</p><p>&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.</p><p>&middot; Maintain detailed and organized customer records for future reference.</p><p>&middot; Generate reports on customer service metrics and performance as required.</p><p>4. Product Knowledge:</p><p>&middot; Stay up-to-date with the company's products, services, and policies.</p><p>&middot; Continuously expand your knowledge to better assist customers with their inquiries.</p><p>5. Team Collaboration:</p><p>&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.</p><p>&middot; Share insights and feedback to improve processes and enhance customer satisfaction.</p><p><b>Requirements:</b></p><ul><li>Minimum <b>2 years of US customer service experience</b>.</li><li><b>Bachelor&rsquo;s degree</b> or A-Levels.</li><li>Proficiency in <b>MS Office Suite</b>.</li><li><b>Exceptional English communication skills</b> (written and verbal).</li><li>Flexibility to work <b>USA shift timings</b>.</li></ul><p><b>Perks and Benefits:</b></p><ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)?  </li><li>Residential Area in Karachi? </li></ul><p>Work Location: In person</p>

On-Screen Customer Service Representative (OCSR)

HSK Digitronix Technologies

<p><b>Job Position:</b> Customer Service Representative (CSR) &ndash; Night Shift<br/><b>Job Type:</b> Call-based job</p><p><b>Company:</b> Fortune Tech<br/><b>Industry:</b> Vehicle Transportation &amp; Logistics (USA Market)</p><p>Fortune Tech is hiring <b>Customer Service Representatives</b> for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul><p><b>Required Skills:</b></p><ul><li><b>Good English communication skills (spoken and written)</b></li><li>Comfortable working in a <b>call-based environment</b></li></ul><p><b>Work Location:</b><br/>Gulshan-e-Iqbal , Block 3 , near Disco Bakery, Karachi</p><p><b>Working Hours (Ramadan Schedule):</b></p><ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul><p><b>Working hours </b></p><ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul><p><b>Salary Package:</b></p><ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul><p><b>Important Notes:</b></p><ul><li>This is a <b>call-based job</b>.</li><li>We do <b>not</b> provide any conveyance / pick &amp; drop facility.</li><li><b>No conveyance will be provided for female candidates as well.</b></li></ul><p>Job Types: Full-time, Fresher</p><p>Application Question(s):</p><ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer service executive

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