client service associate

ibex.digital

<div>
 
 Job Overview
 
 
 
 The Client Services Representative (CSR) is responsible for delivering high-quality client support across calls, cases, and proactive outreach initiatives. This role serves as the primary point of contact for client interactions including welcome calls, inbound and missed calls, delinquent account outreach, and special operational projects. The CSR is expected to communicate clearly, concisely, and professionally in English, while demonstrating strong problem-solving skills and the ability to manage multiple priorities within defined service standards. Reporting directly to the Team Lead, the CSR collaborates closely with the SME for operational guidance and the Team Coach for performance development.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for calls, follow-ups, and account outreach
 </li>
 <li>
 Manage and resolve assigned cases with timely, professional communication
 </li>
 <li>
 Maintain accurate documentation, case tracking, and proper classification
 </li>
 <li>
 Communicate clearly and professionally, adapting tone to client needs
 </li>
 <li>
 Meet SLAs, KPIs, QA standards, and maintain strong CSAT performance
 </li>
 <li>
 Apply critical thinking to identify issues and provide effective solutions
 </li>
 <li>
 Escalate complex or out-of-scope cases appropriately to SMEs
 </li>
 <li>
 Contribute to operational initiatives, campaigns, and retention efforts
 </li>
 <li>
 Adapt to changing priorities while maintaining performance standards
 </li>
 <li>
 Actively participate in coaching, apply feedback, and demonstrate continuous improvement
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in client service/support with strong English communication (verbal &amp; written)
 </li>
 <li>
 Proven ability to multitask efficiently in a structured, fast-paced environment
 </li>
 <li>
 Strong problem-solving, critical thinking, and case ownership skills
 </li>
 <li>
 Accountability for meeting SLAs, KPIs, and delivering effective resolutions
 </li>
 <li>
 High adaptability to changing priorities and evolving projects
 </li>
 <li>
 Commitment to accurate documentation and process compliance
 </li>
 <li>
 Professional, coachable mindset with a focus on continuous learning and growth
 </li>
 <li>
 Excellence in client communication and maintaining service quality
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
</div>

Client Services Representative

Telemarketing

The CSR will be responsible for managing customer inquiries, resolving issues, and providing information about products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer concerns professionally.Position- Call center Agent-Customer support-No sales jobRole Includes:<ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>do you live in or near by gulistan e johar/gulshan e iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-FRESH CANDIDATES

The Content House

<ul><li>Respond to customer inquiries and complaints professionally via Whatsapp.</li><li>Maintain a high level of product/service knowledge to provide accurate information.</li><li>Log and track customer interactions in the CRM system.</li><li>Resolve issues efficiently or escalate complex cases to the relevant department.</li><li>Follow up with customers to ensure complete satisfaction.</li><li>Assist with basic administrative tasks such as data entry and filing.</li><li>Work collaboratively with the sales and operations teams to improve customer experience.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Officer (Female)

Owo-karachi

We are hiring a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate should have excellent communication skills and a passion for helping customers.Responsibilities:<ul><li>Handle customer queries via phone, email, or chat</li><li>Provide accurate information about products/services</li><li>Resolve customer complaints in a professional manner</li><li>Maintain records of customer interactions</li><li>Ensure customer satisfaction at all times</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Good English communication skills (spoken &amp; written)</li><li>Basic computer knowledge</li><li>Experience in call center (preferred but not required)</li><li>Ability to work in shifts</li></ul>Pay: Rs40,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Service Representative/Sales Specialist

Proxima house

We are Hiring CSR for our US based Campaigns Telecom, Logistics, Brokerage, Medicare, DME etc. -Experienced minimum 06 month. -Pick and drop provided for Females only Job timings: Male 8PM to 4AM Female 6PM to 2AM Address: Bs03,1st floor Opposite Aga khan laboratory fb area block 17, Karachi Contact: +923351234710 (WhatsApp only)Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Service Representative

HR Ways

About the Company:﻿Looking for a packages and containers manufacturing industry. Their production department, armed with the latest plate making and exposing facilities and with the highest standards of European printing machines from Heidelberg, Germany, handles the most difficult of printing jobs as a part of routine.Role Overview &ndash; Sales AssociateJob Summary:We are seeking a proactive Sales Associate with 2+ years of experience in the packaging industry to join our dynamic team in Karachi. The successful candidate will be primarily responsible for generating new client leads through cold calling and other outreach methods, maintaining a robust client database, and conducting regular follow-ups to nurture client relationships.Key Responsibilities:Lead Generation: Utilise cold calling and other effective outreach strategies to generate new leads. Identify potential clients within the Karachi area and initiate contact to introduce our printing and packaging solutions.Client Database Management: Maintain an up-to-date and accurate client database. Enter all client interactions, including inquiries and follow-up actions, ensuring all data is current and accessible.Client Relationship Management: Conduct regular follow-ups with potential and existing clients to ensure continued interest and satisfaction with our offerings. Address any queries and provide additional information to aid their purchasing decisions.Support Sales Manager: Provide generated leads to the Sales Manager and assist with the initial stages of client engagement. Prepare reports on lead generation activities and outcomes for review.Collaborate with Sales Team: Work closely with the sales team to refine lead generation strategies and enhance client engagement processes. Participate in team meetings to discuss targets and strategies.Market Research: Conduct market research to stay informed about industry trends and competitor activities within the Karachi region. Use this information to adjust lead generation tactics.Event Participation: Occasionally participate in industry events and trade shows to network with potential clients and promote our products.Skills &amp; Qualifications:<ul><li>Proven experience in sales, specifically within the packaging industry.</li><li>Strong organisational abilities and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Proficient in Microsoft Office Suite.</li><li>If the candidate has strong relationships in the Banking, FMCG, and Cosmetics sectors, that is a plus.</li></ul>Other Details: ﻿Experience: ﻿2+ years ﻿﻿Location: ﻿Karachi ﻿﻿Benefits: ﻿Medical, Fuel, Leave, Yearly bonus.Job Type: Full-timeWork Location: In person

Sales Associate

Human Capital HR Solutions

Associate Project Manager &ndash; Agile &amp; QALocation: Karachi, Pakistan Industry: IT Sector (Canadian-Based Client) Employment Type: Full-TimeHuman Capital is hiring on behalf of its Canadian-based client in the IT industry. We are seeking a detail-oriented and proactive Associate Project Manager who can effectively coordinate with engineering teams while also supporting quality assurance and release processes.Role OverviewThis role combines project coordination, Agile execution, and hands-on quality assurance. The ideal candidate will play a key role in ensuring timely delivery and maintaining high product quality across web and mobile applications.Key Responsibilities<ul><li>Plan, track, and manage project timelines, tasks, and deliverables</li><li>Assist in sprint planning, daily stand-ups, reviews, and retrospectives (Agile)</li><li>Coordinate effectively between developers, QA teams, and stakeholders</li><li>Identify project risks and blockers, ensuring timely resolution</li><li>Perform manual testing of web and mobile applications</li><li>Design, create, and execute test cases and test scenarios</li><li>Log, track, and document bugs with clarity and detail</li><li>Validate bug fixes and support release readiness</li><li>Maintain proper documentation and ensure alignment across tasks and teams</li></ul>Requirements<ul><li>1&ndash;2 years of experience in Project Management, QA, or coordination roles</li><li>Strong understanding of Agile methodologies (Scrum/Kanban)</li><li>Hands-on experience with manual testing</li><li>Experience testing web and mobile applications</li><li>Strong communication, coordination, and organizational skills</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Experience working closely with engineering teams</li></ul>How to Apply:<ul><li>Send your CV to: careers1.hc@gmail.com</li><li>CC: careers@humancapitalintl.com</li><li>Subject Line: &ldquo;Associate Project Manager &ndash; Agile &amp; QA&rdquo;</li><li>Follow our social accounts for the latest job opportunities:</li><li>	Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>	LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>	Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Associate Project Manager – Agile & QA

Explore 922+ Client service associate in Karachi this April. Find roles across top companies and apply now to boost your career.