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customer service representative Jobs in Karachi

customer service representative

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client service associate

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
 <li>
 Import and format lead data into Pipedrive CRM.
 </li>
 <li>
 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
 </li>
 <li>
 Tag and organize leads by business type to ensure targeted outreach.
 </li>
 <li>
 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
 </li>
 <li>
 Execute email outreach campaigns through Pipedrive to targeted leads.
 </li>
 <li>
 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
 </li>
 <li>
 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
 </li>
 <li>
 Schedule product demos for interested leads and hand over qualified leads to the sales team.
 </li>
 <li>
 Coordinate closely with the sales team to track lead progress and status updates.
 </li>
 <li>
 Update lead remarks and move them through the correct stages in Pipedrive.
 </li>
 <li>
 Work with the marketing team to receive content and campaign details for outreach activities.
 </li>
 <li>
 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
 </li>
 <li>
 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
 </li>
 <li>
 Fresh (0) to 1 years of experience in sales consulting or business development.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in English (spoken and written).
 </li>
 <li>
 Strong ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Ability to use Microsoft Office Suite Proficiently.
 </li>
 <li>
 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

Fashion Flare

WE ARE HIRINGCustomer Service representative for our E Commerce Clothing storeFashion Flare is a fast-growing fashion retailer, redefining fashion and rapidly expanding its operations.RESPONSIBILITY :<ul><li>Replying to Customers on Whatsapp / FB Messenger</li><li>Resolving Customer Issues regarding their order</li><li>Lodge complaints with courier logistics</li><li>Provide excellent customer service</li></ul>SKILLS REQUIREMENT :<ul><li>Experienced and Freshers both can apply</li><li>- Excellent communication and problem-solving skills</li></ul>LOCATION : DHA PHASE 1 KARACHIInterested candidates can send their resume at fashionflarefabrics@gmail.comJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative - Ecommerce

Zue Pvt Ltd

Zue is hiring remote professionals from Lahore, Islamabad, and Peshawar.If you have strong English communication skills and are passionate about working with a dynamic team, this is your chance!Job Title: Virtual Assistant/CSR (Inbound &amp; Outbound)Shift Timings: 06:00 PM to 03:00 AM PSTEmployment Type: Full TimePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Are you comfortable working in evening shifts? 6:00 PM - 3:00 AM</li><li>Residential Area?</li></ul>Work Location: In person

Virtual Assistant/CSR (Inbound & Outbound Specialist)

ifcondestion business tower, shamci society, karachi

Job Title: Customer Care Support Agent Department: Customer Service Reports to: Team Leader / Manager Work Schedule: Rotational Shifts (24/7 Operation), 6 days a weekJob Overview: We are seeking dedicated and well-spoken Customer Care Support Agents to join our dynamic 24/7 team. You will be the first point of contact for our customers, providing outstanding service and support. This role is critical in maintaining our company's reputation for excellence and ensuring a positive customer experience at all times.Key Responsibilities:&middot; Handle a high volume of inbound calls, emails, and chats in a professional and timely manner.&middot; Provide accurate information regarding products, services and company policies.&middot; Efficiently troubleshoot and resolve customer issues, complaints, and queries at the first point of contact whenever possible.&middot; Process forms, applications, and requests accurately using the company's CRM system.&middot; Identify and escalate priority issues to the relevant departments to ensure swift resolution.&middot; Maintain detailed and accurate records of all customer interactions and transactions.&middot; Meet or exceed individual performance targets related to call quality, customer satisfaction (CSAT), average handle time, and first-call resolution.&middot; Adhere to all company policies, scripts, and procedures.Required Qualifications and Skills:&middot; Excellent Command of the English Language: Must be well-spoken with clear articulation, a neutral accent, and impeccable grammar.&middot; Availability: Must be fully available to work rotational shifts, including nights.&middot; Customer Focus: A genuine passion for helping people and a strong customer-centric approach.&middot; Communication Skills: Exceptional active listening and verbal communication skills.&middot; Problem-Solving: Ability to think quickly, assess situations, and provide effective solutions.&middot; Resilience &amp; Composure: Ability to remain calm, patient, and professional under pressure, especially when dealing with difficult customers.&middot; Computer Literacy: Proficiency in using computers, navigating multiple software systems simultaneously, and basic typing skills.&middot; Team Player: Ability to work effectively both independently and as part of a team.&middot; Minimum Education: High school diploma or equivalent is required. A university degree is a plus.Preferred Experience:&middot; Previous experience in a call centre or customer-facing role is highly advantageous.&middot; Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.What We Offer:&middot; Competitive salary and performance-based incentives.&middot; Comprehensive training and ongoing support.&middot; Opportunities for career growth and advancement.Location: KARACHI NEAR AIRPORTJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthLocation:<ul><li>Karachi Shahra-E-Faisal (Preferred)</li></ul>Work Location: In person

Customer Care Support Agent

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 4:00pm - 1:00AM (NIGHT SHIFT)Location : Bahadurabad , Karachi (ON-SITE)Job Type: Full-timePay: Rs40,000.00 - Rs450,000.00 per monthWork Location: In person

Customer Support Representative - UK Based Campaign (Night Shift)

Tresmark

We&rsquo;re Hiring: Research Associate (Financial Market) (2 to 4 Years of Experience)Location: Karachi (Hybrid) Type: Full-time Industry: B2B SaaS | FinTechAbout the Role: We&rsquo;re looking for a research-driven and detail-oriented Research Associate to join our team at Tresmark. In this role, you&rsquo;ll work on analyzing financial markets, ensuring the accuracy of financial datasets, and creating insightful research content that helps clients make informed decisions.If you enjoy researching economic trends, validating market data, and developing content that simplifies complex financial insights, this role is for you.What You&rsquo;ll Be Doing:<ul><li>Collect, analyze, and validate financial market data from local and global sources.</li><li>Perform quality checks on financial and economic datasets, resolve data gaps, and document results.</li><li>Draft, edit, and publish research reports, market updates, blogs, and presentations.</li><li>Support the research team in preparing client-focused insights on currencies, commodities, equities, and macroeconomic indicators.</li><li>Coordinate with internal teams (Research, Tech, Content) to ensure accurate and timely delivery.</li><li>Assist in preparing material for Tresmark&rsquo;s social media platforms and client communications.</li></ul>Required Skills &amp; Experience:<ul><li>Education: BBA, MBA, B.Com (Finance/Economics/Business preferred)</li><li>2 to 4 years of experience in financial market research, data analysis, or research-based roles</li><li>Solid understanding of financial markets, macroeconomic indicators, and global economic trends</li><li>Strong analytical skills, attention to detail, and ability to meet deadlines</li><li>Basic knowledge of content tools (Canva, Adobe) is a plus</li></ul>Why Join Us?<ul><li>Be part of a high-growth fintech product impacting regional markets</li><li>Work with a collaborative and innovative research team</li><li>Exposure to cross-functional projects across Pakistan, GCC, and Africa</li><li>Opportunity to create research content that influences financial decision-making</li></ul>Apply Now: Send your CV and a short note about your research experience to careers@landmark-investment.com, Subject Line: Application &ndash; Research Associate (Financial Market)Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Financial Market Research: 1 year (Required)</li><li>Market Data analysis: 1 year (Required)</li></ul>Work Location: In person

Research Associate (Financial Market)

Eplanet Global

Eplanet Global&rsquo;s subsidiary Khaity is on the lookout for a Customer Care Representative to join our growing team at LO. We&rsquo;re seeking a smart, confident, and compassionate individual (preferably female) who can bring exceptional communication skills and a problem-solving mindset to the role.Timings: 10:00 AM &ndash; 7:00 PM Days: Monday to Friday Location: Karachi Type: 3-Month Internship &rarr; Leading to Permanent Role (based on performance) Stipend: PKR 30,000 (during internship)Key Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Respond to queries via WhatsApp, social media, and email</li><li>Manage backend order processing and tracking</li><li>Coordinate with internal teams to resolve complaints and queries</li><li>Follow up with missed calls over the weekends</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer care and sales</li><li>Calm, solution-oriented, and empathetic personality</li><li>Confident and professional demeanor</li><li>Fluent in English &amp; Urdu (spoken and written)</li></ul>Job Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Customer Care Representative (Internship)

Explore 913+ Client service associate in Karachi this September. Find roles across top companies and apply now to boost your career.