customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

call center agent

client relationship executive Jobs in Karachi

client relationship executive

client service associate

Telemarketing

The CSR will be responsible for managing customer inquiries, resolving issues, and providing information about products and services. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer concerns professionally.Position- Call center Agent-Customer support-No sales jobRole Includes:<ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>do you live in or near by gulistan e johar/gulshan e iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-FRESH CANDIDATES

Sowears

About the RoleWe are seeking a professional and experienced Customer Service Representative (CSR) to join our team. You will be the first point of contact for our customers, handling communication via email, WhatsApp, and phone calls. As most interactions are written, strong English communication skills are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.Key Responsibilities<ul><li>Respond to customer queries via email, WhatsApp, and calls</li><li>Handle order status, product inquiries, returns, exchanges, and complaints</li><li>Maintain accurate customer records in CRM</li><li>Coordinate with fulfillment and logistics teams to resolve order issues</li><li>Ensure proper follow-ups until issues are fully resolved</li><li>Manage multiple conversations simultaneously while maintaining professionalism.</li></ul>Requirements<ul><li>3&ndash;4 years of customer service experience (E-commerce preferred)</li><li>Typing speed: 50+ WPM</li><li>Excellent written and spoken English</li><li>O/A Level educational background preferred.</li><li>Strong problem-solving and conflict-handling skills</li><li>Calm, responsible, and professional attitude</li><li>Familiarity with Shopify, Zendesk, or similar platforms is a plus</li><li>Immediate joining preferred.</li></ul>Who We&rsquo;re Looking ForWe want a mature, dependable, and proactive individual who can handle customer pressure without constant supervision.Note: This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.Location: NazimabadS.I.T.E Area, Karachi Job Type: Full-Time (On-Site) Working Days: Monday to Saturday (Monday&ndash;Friday On-Site | Saturday Work From Home) Timings: 9:00 AM &ndash; 6:00 PMJob Type: Full-timeApplication Question(s):<ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul>Work Location: In person

Customer Support Representative

Zue Pvt Ltd

Job Title: On-Screen Customer Service Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key Responsibilities:1. Inbound Customer Support:&middot; Handle incoming customer calls with professionalism and empathy.&middot; Listen to customer inquiries, concerns, and complaints attentively.&middot; Provide accurate information and assistance to resolve customer issues.&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.2. On-Screen Support:&middot; Utilize computer systems and software to access customer accounts and relevant information.&middot; Assist customers with online transactions, account management, and technical issues.&middot; Troubleshoot and guide customers through web-based applications and services.&middot; Educate customers on using self-service tools and resources effectively.3. Data Entry and Documentation:&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.&middot; Maintain detailed and organized customer records for future reference.&middot; Generate reports on customer service metrics and performance as required.4. Product Knowledge:&middot; Stay up-to-date with the company's products, services, and policies.&middot; Continuously expand your knowledge to better assist customers with their inquiries.5. Team Collaboration:&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.&middot; Share insights and feedback to improve processes and enhance customer satisfaction.Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

On-Screen Customer Service Representative (OCSR)

SIAR Digital

- Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.- Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.- Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.- Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.- Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.- Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.- Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.- Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.- Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Executive - Customer Services

Crest Technologies

We are looking for a detail-oriented and motivated Sales Support Coordinator to join our growing team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a basic understanding of the print industry and graphic design.Key Responsibilities:<ul><li>Maintain accurate and up-to-date customer records, sales orders, and CRM data</li><li>Prepare sales proposals, quotations, contracts, and presentations in collaboration with the sales team</li><li>Process sales orders efficiently, ensuring accuracy in pricing, product details, and delivery timelines</li><li>Coordinate with logistics, inventory, and finance teams to ensure smooth and timely order fulfillment</li><li>Monitor order progress and proactively communicate updates or delays to clients and internal teams</li><li>Act as the primary point of contact for customer inquiries related to orders, pricing, and product details</li><li>Handle client queries via email, phone, and in-person meetings, including client site visits when required</li><li>Resolve customer concerns professionally or escalate them to the relevant department when necessary</li><li>Build and maintain strong client relationships to ensure high levels of customer satisfaction</li></ul>Requirements:<ul><li>Education: A-Levels, Diploma, or Associate Degree</li><li>Experience: Prior experience in customer service or a similar role preferred</li><li>Skills Required:</li><li>Good verbal and written communication</li><li>Basic knowledge of graphic design and print industry is a plus point</li><li>Good organizational and coordination skills</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Annual leaves</li><li>Supportive and collaborative work environment</li><li>Opportunity to work closely with clients and develop professional skills</li></ul>Job Details:<ul><li>Location: PECHS Block 6 (with occasional client site visits)</li><li>Working Days: Monday to Friday</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM</li><li>Job Type: Full-time</li></ul>Application Questions:<ul><li>Why are you planning to leave your current job (or why did you leave your last role)?</li><li>What is your current/last salary?</li><li>How soon can you join?</li></ul>Application Deadline:10th April 2026Job Type: Full-timePay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>Why did you leave your last job/plan to leave your current job?</li><li>Please include your current/last pay scale with your application</li><li>How soon can you join?</li></ul>Work Location: In person

Sales Support Coordinator / Customer Care Service

Human Capital HR Solutions

Job Title: Assistant Manager / Talent Acquisition AssociateHuman Capital HR Solutions is hiring a proactive Talent Acquisition Associate / Assistant Manager for a prestigious client at their Head Office in Karachi. Location: Head Office &ndash; Karachi Industry: Pharmaceuticals Compensation: Market CompetitiveKey Responsibilities:&middot; Manage the complete recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates.&middot; Coordinate with hiring managers to understand workforce requirements and hiring priorities.&middot; Assist the team lead in hiring for mid to senior-level positions and strategic recruitment initiatives.&middot; Build and maintain strong relationships with candidates, hiring managers, and internal stakeholders.&middot; Ensure recruitment activities comply with company policies and relevant standards.&middot; Support employer branding initiatives and candidate engagement activities.&middot; Improve recruitment processes to enhance efficiency and quality of hires.&middot; Ensure a positive and professional candidate experience throughout the hiring process.Requirements:&middot; Master&rsquo;s degree in Human Resources, Business Administration, or a related field.&middot; 3&ndash;4 years of experience in core Talent Acquisition.&middot; Strong understanding of end-to-end recruitment and talent sourcing strategies.&middot; Excellent written and verbal communication skills.&middot; Strong negotiation, stakeholder management, and comprehension skills.&middot; Ability to work in a fast-paced environment and manage multiple hiring requirements.How to Apply:Apply at: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: Mention &ldquo;Talent Acquisition Associate &ndash; Karachi&rdquo;Follow our social accounts for the latest job opportunities:<ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions</li></ul>&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/<ul><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager / Talent Acquisition Associate

Nordica Health Products Pvt Ltd

Job description:1. Responsible to handle customer services issues via telephone and taking ownership of each enquiries and complaints with proper follow-up, actions to ensure resolution does reaching customer satisfaction.2. Identifying marketing and developing relationship with new clients.3. Maintaining report with existing customers to ensure customer satisfaction and loyalty.4. Handles incoming calls or inquiries from prospective customers or clients.5. Assists customers effectively by solving customer&rsquo;s queries.6. Provide first-call resolution and forwarding customers complaints to relevant departments.Discusses product offers and ensures customer understandingJob Type: Full-timeWork Location: In personJob Location: Federal B. Industrial AreaTimings :2:00 PM TO 10:00 PMPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Executive Afternoon Shift-Male

Explore 557+ Client service associate in Karachi this April. Find roles across top companies and apply now to boost your career.