account manager

client acquisition executive Jobs in Karachi

client acquisition executive

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

client service associate

At-Desk PVT LTD

Responsibilities:<ul><li>Support the customer service team in the UK.</li><li>Handle both incoming and outgoing phone calls.</li><li>Adhere to various communication scripts during calls.</li><li>Engage with customers through phone, chat, and other relevant channels.</li><li>Assess client needs, respond to inquiries, and provide solutions or alternatives.</li><li>Maintain organized records of all interactions.</li><li>Enhance performance and meet objectives.</li><li>Oversee customer accounts.</li><li>Perform data entry tasks as required.</li></ul>Required Skills:<ul><li>Experience in an international call center with strong communication skills, including fluency in English and active listening.</li><li>Ability to multitask efficiently.</li><li>Proficiency with computers and the internet.</li></ul>Two shifts available: 2:00am to 10:00am (night shift) Monday to Thursday (4 days a week - Rs. 50,000) or Friday to Sunday (3 days a week - Rs. 40,000-45,000)Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (UK Based- NIGHT SHIFT)

Global Step

<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.</li><li>Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Provide feedback and suggestions to management on recurring customer issues and possible solutions.</li><li>Follow communication scripts and company policies while interacting with customers.</li><li>Collaborate with other departments (e.g., sales, technical support) to ensure a seamless customer experience.</li><li>Meet or exceed customer service quality standards and performance metrics.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Marketing Executive

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Bilal Arsalan & Co-Chartered Accountants

Bilal Arsalan &amp; Co | Hiring - Audit Associate - KarachiBilal Arsalan &amp; Co is seeking applications from ACCA students currently pursuing their qualification at the Skills Level for the position of Audit Associate based in Karachi.Eligibility Criteria<ul><li>Currently enrolled as an ACCA student at Skills Level</li><li>Audit and Assurance (AA - F8) must be cleared</li><li>Financial Reporting (FR - F7) must be cleared</li><li>Applications without both papers cleared will not be considered</li></ul>Key Responsibilities<ul><li>Assist in planning and execution of audit engagements</li><li>Prepare audit working papers in accordance with ISAs</li><li>Perform testing of internal controls and document findings</li><li>Support seniors in preparation of audit reports and management letters</li><li>Maintain professional communication with client teams</li></ul>Required Attributes<ul><li>ACCA Skills Level student with AA and FR cleared</li><li>Conceptual understanding of ISAs and IFRS</li><li>Strong attention to detail and ability to work under deadlines</li><li>Professional attitude with commitment to continuous learning</li><li>Good written and spoken communication in English</li></ul>How to ApplySend your CV with ACCA exam status to hudaiqbal@busyassociates.com.Pay: Rs30,000.00 per hourWork Location: In person

Audit Associate

ibex. Pakistan

<div>
 
 Job Summary
 
 
 
 Ibex, on behalf of one of its international clients, is seeking a high-performing and articulate professional to join its team as a
 
 Client &ndash; HR Domain
 
 . This is a
 
 fixed night shift, onsite, client-facing role (Monday to Friday)
 
 that offers direct exposure to a global HR environment, where professionalism, strong communication, and ownership are essential. The position provides an excellent opportunity to work closely with international stakeholders, leverage HR systems expertise, and grow within a fast-paced, performance-driven organization.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related discipline.
 </li>
 <li>
 Previous experience in HR or HR-related functions is a strong plus.
 </li>
 <li>
 Proven experience working with HR-based software or enterprise HR platforms.
 </li>
 <li>
 Excellent command of spoken and written English.
 </li>
 <li>
 Strong proficiency in basic computer applications, including email, typing, and standard business tools.
 </li>
 <li>
 Demonstrated ability to communicate confidently and professionally with international clients.
 </li>
 <li>
 High adaptability and ability to thrive in a dynamic, evolving environment.
 </li>
 <li>
 Willingness and availability to work onsite during the night shift.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 As a Client Service Executive in the HR domain, you will serve as a trusted point of contact for clients, ensuring seamless HR-related service delivery. This role requires a combination of
 
 strong client management skills, HR knowledge, and hands-on software expertise
 
 , enabling you to provide tailored solutions and strengthen long-term client relationships.
 
 
 <ul>
 <li>
 Act as the primary point of contact for clients, delivering clear, confident, and professional communication at all times.
 </li>
 <li>
 Manage client requests and interactions using HR-based software platforms; hands-on experience with such systems is highly valued.
 </li>
 <li>
 Apply strong client service and relationship management skills to understand client needs and deliver accurate, HR-aligned solutions.
 </li>
 <li>
 Demonstrate exceptional verbal and written communication skills while engaging with international clients.
 </li>
 <li>
 Analyze and resolve HR-related client concerns using structured problem-solving and sound judgment.
 </li>
 <li>
 Maintain professionalism and composure in complex or high-pressure situations.
 </li>
 <li>
 Contribute to continuous service improvement through feedback, quality initiatives, and collaboration.
 </li>
 <li>
 Identify opportunities to recommend HR-related products or services aligned with client needs and business objectives.
 </li>
 </ul>
</div>

CSR-HR for Health - PK

Mega Marketing Network

Relationship Manager (Client Success Executive)Company: Shaadi.org.pkAre you someone who genuinely cares about people?Can you listen patiently, understand emotions, and help people solve their problems?Shaadi.org.pk is looking for a Relationship Manager who will act as a bridge between our clients and matchmaking team to ensure every client receives exceptional service and support.Posts Available at: DHA and Gulshan-e-Iqbal, Karachi.Days and Timing: Mon to Sat | 10 am to 7 pm | Full Time | Office Based OnlyKey Responsibilities:<ul><li>Call clients regularly and understand their experience.</li><li>Listen to concerns, complaints, and feedback professionally.</li><li>Ensure clients feel valued, respected, and heard.</li><li>Coordinate with matchmakers to resolve client issues.</li><li>Follow up on pending matters until resolution.</li><li>Maintain accurate records of client interactions.</li><li>Improve customer satisfaction and retention.</li></ul>Required Qualities:✓ Female Only ✓ Graduate from good university ✓ Minimum 5+ Years Experience ✓ Age above 27 ✓ Excellent command and speed on computer, Google Sheets, CRM, Internet, AI Tools ✓ Excellent communication skills (Urdu and English) ✓ Pleasant and professional phone manner ✓ Strong listening skills ✓ Empathetic and patient personality ✓ Ability to handle complaints calmly ✓ Customer-service mindset ✓ Emotional intelligence and maturity ✓ Problem-solving ability ✓ Professional ethics and confidentialityPreferred Experience of minimum 5+ Years:<ul><li>Customer Service</li><li>Relationship Management</li><li>Call Center</li><li>Marriage Bureau</li><li>Counseling Support</li><li>Client Success</li></ul>Package:<ul><li>Fixed Salary</li><li>Client Retention Success Award</li><li>Client Referral Award</li><li>Medical Reward</li><li>Food Reward</li><li>Top Performer Reward</li><li>Transport (Bike/Scotty/Car) Reward</li><li>Bi-annual Performance Bonus</li><li>Bi-annual Increment</li></ul>At Shaadi.org.pk, we don't just hire people&mdash;we hire individuals who genuinely care about helping families and building successful relationships.Apply Now and become the voice of trust for thousands of families.Pay: Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relationship Manager: 5 years (Preferred)</li></ul>Language:<ul><li>English Language (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Relationship Manager (Client Success Executive)

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

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