customer service representative Jobs in Karachi

customer service representative

sales associate

account officer

commercial associate

associate customer advocate Jobs in Karachi

associate customer advocate

client service associate

Sarim Mumtaz

Job Title: Customer Service Representative (Female)Company: Country Club Travel &amp; Tours (Pvt) Ltd.Location: RJ Mall, Rashid Minhas Road, near Millennium Mall, Gulshan-e-Jamal, KarachiJob Description: We are seeking a female Customer Service Representative with strong communication skills to join our team. The role involves handling customer inquiries, providing information, and ensuring an excellent client experience.Key Responsibilities:Respond to customer queries via phone, WhatsApp, and in-person.Provide accurate information regarding travel services, bookings, and policies.Handle complaints with professionalism and empathy.Assist in maintaining client records and documentation.Support the team in ensuring smooth customer service operations.Requirements:Qualification: Minimum B.Com or BBA (mandatory).Female candidates only.Strong communication and interpersonal skills.Fluency in English &amp; Urdu (spoken and written).Basic computer knowledge (MS Office, emails, WhatsApp).Prior customer service experience will be an advantage.Benefits:Competitive salary package.Professional work environment.Career growth opportunities in the travel and tourism sector.Office Location: RJ Mall, Rashid Minhas Road, near Millennium Mall, Gulshan-e-Jamal, KarachiJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative (Female)

qualitycare

We are looking for an International Customer Service Representative for our valued client.Job location: F. B. Area KarachiResponsibilities: Handling customer queries via call and email, providing solutions, and maintaining swift responses.Requirements: Intermediate education, excellent written and verbal EnglishExcellent Communication skillsCompensation: PKR 40,000-70,000per monthTimings: Night shifts.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Manager

Telemarketing

Looking for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR). In this role, you will assist customers with booking travel accommodations, answering questions about resorts and packages, resolving issues, and providing exceptional service to ensure a seamless travel experience.Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skills<ul><li>Strong communication and problem-solving skills</li><li>Ability to multitask and stay calm under pressure</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CUSTOMER SERVICE REPRENTATIVE

Mindzeye Inc.

Job Title: Female Customer Service Representative (Chat Support) Location: Gulistan-e-Jouhar Employment Type: Full-Time Timings: 8:00pm to 5:00am Industry: IT IndustryKey Responsibilities:<ul><li>Provide prompt, accurate, and courteous customer support through live chat.</li><li>Respond to customer inquiries, troubleshoot issues, and resolve problems efficiently and professionally.</li><li>Handle a high volume of chat inquiries while maintaining quality service and customer satisfaction.</li><li>Assist customers with product inquiries, order statuses, and technical support.</li><li>Document and escalate issues to relevant departments when needed.</li><li>Maintain a positive, helpful, and friendly tone in all interactions.</li><li>Continuously improve knowledge of our products and services to enhance the customer experience.</li></ul>Requirements:<ul><li>Female candidates preferred for this role (due to team dynamics, based on internal policy).</li><li>Previous experience in a customer service role (chat support preferred but not required).</li><li>Strong written communication skills with excellent grammar and spelling.</li><li>Ability to multi-task and manage time effectively in a fast-paced environment.</li><li>A patient, empathetic, and solution-oriented attitude.</li><li>Comfortable working independently and as part of a team.</li><li>Basic computer skills and familiarity with chat support tools.</li><li>Ability to remain calm and professional when dealing with difficult or frustrated customers.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement and skill development.</li><li>A team-focused culture that values customer-centric solutions.</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs50,000.00 per monthWork Location: In person

Female Customer Service Representative ( Night Shift)

The Citizens Foundation (TCF)

Description<ul><li>Handle large volumes of inbound and/or outbound calls, emails and whats app in a professional and efficient manner.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Actively listen to customers&rsquo; concerns, identify their needs, and offer appropriate solutions.</li><li>Manage customer complaints, escalate complex issues to the relevant department, and ensure timely resolution.</li><li>Document customer interactions, transactions, feedback, and complaints accurately in the system.</li><li>Meet or exceed daily/weekly/monthly performance targets such as call handling time, customer satisfaction scores, and first-call resolution.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts, guidelines, and company policies during interactions.</li><li>Keep up to date with product knowledge, service updates, and call canter best practices.</li><li>Adhere to schedule and attendance requirements.</li></ul>Required Skills<ul><li>Proficient computer skills (MS Office, Internet etc.)</li><li>Excellent communication and interpersonal skills; ability to interact effectively with TCF faculty</li><li>Strong command over written and spoken English and Urdu</li><li>Ability to listen attentively, speak calmly and politely and document user problems comprehensively</li><li>Good organizational skills</li><li>Good attention to detail</li><li>Ability to multitask</li></ul>Education14 years of education (BA/B. Com/BSc.)ExperienceAt least 1 year of relevant experience.Job Type: Full-timeApplication Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Are you willing to negotiate?</li></ul>Work Location: In person

Call Center Officer

<div>Mercury Business Advisor &ndash; Senior Associate
At EY, we&rsquo;re all in shape to your future with confidence. 
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 
Join EY and help build a better working world. 
The Opportunity 
The Mercury Business Advisor Senior associate is a member of a high performing and mixed rank Mercury Business Advisor team led by the Markets Finance Lead.
In summary, the Mercury Business Advisor is a finance professional with end-to-end system, process and policy knowledge who provides the right advice as is needed and partners with other functions to address the issues facing the business as we transform how we operate. 
The Mercury Business Advisor plays a key role in advising and supporting our client serving engagement teams to make best use of Mercury and its processes in order to effectively manage their projects with EY&rsquo;s external clients. There are two main components to this role: providing on-demand financial advisory support to engagement teams reaching out through a variety of technological conduits (online chat, email, phone line or by logging a ticket) and impactful proactive outreach to engagement teams that have been identified as needing intervention through financial metrics exception reporting. The role will provide support across all MENA. At the Senior Associate rank, you will play an integral part of the wider Service Line finance team to provide insights into achieving better financial performance.
As a valued member of the Mercury Business Advisor team, you will ensure high standards of financial management and expertise across all client engagements within your portfolio whilst serving as a trusted business advisor. It is a forward thinking, challenging role that helps to deliver profitable growth and offers career development opportunities within EY. Furthermore, you will act as an ambassador, embodying the EY culture and reputation. 
Your key responsibilities 
<ul><li>
You will meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor</li><li>
Provide guidance on local policy and leading practices</li><li>
Facilitate training for client serving team on Mercury and effective financial management practices</li><li>
Contribute to continuous improvement by sharing knowledge and providing support to other team members across borders, service lines, and industries and constantly leverage leading practices</li><li>
Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, and informal training</li><li>
Review open items in ServiceNow (ticketing system), prioritize follow up activities and schedule engagement team meetings for the week.</li><li>
Coach/Problem solve with more junior Mercury Business Advisors to help develop their skills through job shadowing, advising, and informal training</li><li>
At the Senior associate rank, this role is expected to meet regularly with the regional service line team to conduct oversight by analytics processes to identify and prioritize partners/engagement teams requiring outreaches from the SL Mercury Business Advisor Team and manage conversations with that group.</li></ul> 
Support client servers - which includes activities such as: 
<ul><li>
Reviewing pricing plans</li><li>
Advising on service line GDS leverage targets</li><li>
Ensuring engagement teams are properly prepared for client negotiations from a financial perspective</li><li>
Advising on how to select the correct client entity for opportunities</li><li>
Explaining downstream impacts of different user choices required by Mercury</li><li>
Provide instruction and guidance on estimate to complete (ETC) processes and corresponding financial impacts</li><li>
Drive continuous improvement initiatives and proactively seek improvements</li><li>
Ensure that the team provides a good quality service</li><li>
Counselling of staff members to assist them in implementing and maintaining their self-development plan</li></ul> 
Analytic and Decision-Making Responsibilities 
<ul><li>
At this rank, this role requires individuals to use strong analytical skills to determine the partners/engagement teams in need of outreach. In addition, a strong relationship should exist with the regional SL team to understand how to best approach these individuals and the additional circumstances that need to be understood to do so effectively.</li><li>
Make relevant decisions to ensure client servers receive a timely and accurate response such that questions / issues are resolved in a one-stop basis where possible - and where that is not possible, escalated to the appropriate functional expert quickly and effectively.</li><li>
Manage new users lack knowledge / frustration and direct the interaction to the best outcome for the end-user, leveraging strong soft skill abilities and global mindset to adapt personal style where needed</li><li>
When working on client server portfolios, leverage system and finance expertise to prepare the discussion: making judgments regarding the topics to address and their prioritization understanding when to reach out to other functional experts to help prepare for the interaction.</li></ul> 
Skills and attributes for success 
<ul><li>
Inspiring trust and having a firm understanding of business drivers of client performance</li><li>
Critical thinking and problem solving, advising on potential outcomes and exhibiting exceptional technical skills</li><li>
Confident, with a proven ability to challenge at all levels</li><li>
Strong analytical and numeracy skills, with a high degree of accuracy and attention to detail</li><li>
Vigorous time management skills and a proven ability to balance multiple priorities by considering risk, importance and level of urgency</li><li>
Strong ability to learn quickly, be proactive and share knowledge, building networks across the Finance function</li><li>
Experience in translating technical system &quot;jargon&quot; into business relevant terms so that concepts are understandable to client serving teams</li><li>
Excellent written, oral and virtual communication skills with the confidence to deliver presentations, training material and knowledge sharing. Adapting ability to deliver challenging messages and drive communication to a mutual understanding.</li><li>
Demonstrate the ability to become an effective change leader</li><li>
Experience coaching more junior team members through shadowing, answering questions, advice, etc.</li><li>
Thrives in and adapts to a fast changing, growing and high activity environment</li></ul> 
To qualify for the role, you must have 
<ul><li>
Minimum of two years&rsquo; experience in a client driven professional environment in a financial/business capacity</li><li>
Experience working with customers remotely, dealing empathetically with their problems under pressure with a strong work ethic geared towards exemplary customer service</li><li>
Experience of building credibility and trust with senior stakeholders across various regions whilst maintaining resilience</li><li>
Excellent IT skills &ndash; Word, Excel, Outlook, PowerPoint and SharePoint</li></ul> 
Ideally, you&rsquo;ll also have 
<ul><li>
Either have a finance related degree, be studying for an accountancy qualification or experience working for a professional service or consultancy environment</li><li>
Innovative, confident and creative thinker with ability to make quick decisions</li><li>
The ability to think on your feet, use initiative and judgement to make informed decisions</li></ul> 
What we look for 
You will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders. 
What we offer you 
At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 
Are you ready to shape your future with confidence? Apply today. 
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. 
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</div>

Senior Associate - Mercury Business Advisor - Karachi

Aetheron Private Limited

Job Title: Senior Associate - People and Service Delivery Location: Sharah e Faisal Job Type: Full timeSalary: PKR 70K-80K (depends on experience)(Females preferred)Job Summary:Aetheron, an HR outsourcing firm also providing recruitment services, is looking for an experienced, inspired individual to help assist with HR functions as well as client coordination. This position will give you exposure with client handling and polishing up HR skills.Key Responsibilities:<ul><li>Assisting with HR functions, including talent management, recruitment, payroll etc. Overseeing the delivery of services to ensure efficiency and quality, and stakeholder coordination.</li><li>Contributing to or leading projects within the team, ensuring timely and successful execution.</li><li>Collaborating with internal teams, clients, and other stakeholders to achieve project goals and enhance service delivery.</li><li>Identifying areas for improvement in operational and HR processes and implementing solutions.</li></ul>Qualifications:<ul><li>A bachelor's degree in business administration, human resources, or a related field is often required.</li><li>2-3 years of proven experience in operations, HR, or a similar field is essential.</li><li>Strong communication, interpersonal, and problem-solving skills are crucial for this role.</li><li>Bonus if the candidate has previous out-sourcing experience.</li></ul>Job Type: Full-timeExperience:<ul><li>HR: 2 years (Required)</li></ul>Work Location: In person

Senior Associate - People and Service Delivery (females preferred)

Explore 1059+ Client service associate in Karachi this September. Find roles across top companies and apply now to boost your career.