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client service associate

Accountax Accounting & Taxation Services

Business Development Associate &mdash; Accountax (Lahore Office)About the Role Accountax, a UAE-based Audit and Tax Services firm with back-office operations in Lahore, is hiring a Business Development Associate to support our sales and growth initiatives. This is an excellent entry point for early-career professionals looking to build a career in B2B sales, client communication, and lead generation &mdash; with direct exposure to our UAE client base and mentorship from our Business Development Manager.Key Responsibilities<ul><li>Conduct market research to identify potential clients and business opportunities</li><li>Generate leads through cold calling, email outreach, LinkedIn networking, and referrals</li><li>Reach out to prospective clients to introduce Accountax's services</li><li>Schedule meetings, calls, and presentations with potential clients</li><li>Follow up with prospects to maintain engagement and move opportunities forward</li><li>Support the sales team in closing deals and managing client communications</li><li>Track and report progress on lead generation and sales activities</li></ul>Requirements<ul><li>0&ndash;2 years of experience in sales, business development, customer service, or a related field</li><li>Fresh graduates with strong communication skills are encouraged to apply</li><li>Strong verbal and written communication skills in English</li><li>Basic understanding of sales processes and client relationship management</li><li>Self-motivated, target-driven, and eager to learn</li></ul>Education<ul><li>Bachelor's degree in Business Administration, Marketing, Sales, or a related field</li><li>Relevant internships in sales, marketing, or customer engagement are a plus</li></ul>What We Offer<ul><li>Fixed salary of Rs 40,000&ndash;45,000/month plus performance-based incentives</li><li>Direct mentorship and structured onboarding from our BD Manager</li><li>Exposure to international (UAE) clients and cross-border business development</li><li>Clear career progression path within the sales function</li></ul>Industry: Accounting &amp; Taxation Services (UAE-based firm, Lahore back-office) Work Mode: On-site &mdash; Johar Town, Lahore Working Hours: Monday&ndash;Saturday, 10:00 AM &ndash; 7:00 PMPay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Business Development Associate - Accountaxuae (Lahore Office)

CureMD

<div>Job Overview:
CureMD is looking for an Implementation Associate to join our Implementation team. This role is ideal for someone who is detail-oriented, collaborative, and interested in building a career in healthcare technology, client onboarding, and end-user training. The Implementation Associate will support implementation projects by assisting senior implementation staff, developing expertise in CureMD&rsquo;s full suite of products and services, delivering workflow-specific end-user training, and helping ensure successful client onboarding. The role requires strong communication skills, accuracy, ownership, the ability to build strong client relationships, and a passion for teaching and project management in a fast-paced, deadline-driven environment.
Job Responsibilities:<ul><li>
Develop and conduct high-quality remote training sessions with new and existing clients.</li><li>
Assess individual and group training needs and effectively customize training agendas and content to address areas of concern.</li><li>
Ensure that customers achieve training objectives within set timelines.</li><li>
Perform issue identification, escalation, and resolution for issues encountered during the implementation process.</li><li>
Update training materials to incorporate new product features.</li><li>
Conduct demonstrations to familiarize customers with new product features.</li><li>
Perform system configurations and customizations.</li><li>
Complete assigned project deliverables.</li><li>
Continually identify and define operational issues, and best configure the system to remedy them.</li><li>
Document customer feature requests for product development.</li><li>
Actively participate in the improvement of training programs and materials.</li></ul>
Qualifications:<ul><li>
Bachelor's Degree (Healthcare Administration, Business, Engineering, Computer Science, or Communications preferred).</li><li>
Experience in EMR/EHR training or implementation is a plus.</li><li>
Working knowledge of physician billing, clinical, and operational workflows for both in-patient and out-patient settings is a plus.</li><li>
Sound analytical and problem-solving skills.</li><li>
Strong computer literacy and the comfort, ability, and desire to advance technical knowledge and understand industry standards.</li><li>
Excellent verbal and written communication skills.</li></ul>
Compensation and Benefits:
Financial:<ul><li>
Competitive salary and bi-annual bonus.</li><li>
Fast track and uncapped career growth for high performers.</li><li>
Company-sponsored vehicle financing (car and bike).</li><li>
Interest-free loans.</li><li>
Provident Fund: CureMD matches up to 8% of your base salary.</li></ul>
Health and Wellness:<ul><li>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</li><li>
Hospital treatment monitoring by company doctors.</li><li>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</li><li>
Exclusive health benefits and discounts at top class clinics and labs.</li></ul>
Supportive Workplace:<ul><li>
Pick-up and drop-off services for female employees.</li><li>
In-house daycare facility.</li><li>
In-house gym and recreational area to unwind.</li></ul>
Continued Learning:<ul><li>
Company-sponsored trainings, workshops, development programs and retreats.</li><li>
Paid specialized trainings/certifications.</li></ul>
The Difference You&rsquo;ll Make: 
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div>

Implementation Associate

ibex

<div>
 
 
 ibex, on behalf of its&nbsp;
 
 
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 &nbsp;responsible for delivering a&nbsp;
 
 
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 &nbsp;through inbound call management. Shift timings are&nbsp;
 
 
 700 PM - 400 AM
 
 
 &nbsp;or&nbsp;
 
 
 800 PM - 500 AM
 
 
 , with&nbsp;
 
 
 rotational days off.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
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 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
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 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 &nbsp;
 
 
 scheduled days off
 
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 &nbsp;
 
 <ul>
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 Exceptional English communication skills
 
 , both written and verbal.
 </li>
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 1-2 years of experience
 
 
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 in customer support or client service.
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 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
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 Comfortable working
 
 &nbsp;
 
 
 night shifts
 
 
 &nbsp;
 
 (
 
 700 PM - 400 AM
 
 
 &nbsp;
 
 or
 
 &nbsp;
 
 
 800 PM - 500 AM
 
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 &nbsp;
 
 
 scheduled days off
 
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 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
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 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

CSR- PK

TUV Austria

Executive Support<ul><li>Manage the Business Unit Head's calendar, appointments, meetings, and travel arrangements.</li><li>Screen calls, emails, and correspondence, ensuring timely responses and follow-ups.</li><li>Prepare presentations, reports, meeting agendas, and minutes of meetings.</li><li>Maintain confidential records, files, and executive documentation.</li></ul>Operational Coordination<ul><li>Coordinate with auditors, clients, certification bodies, and internal departments.</li><li>Schedule certification audits, surveillance audits, recertification audits, and client meetings.</li><li>Monitor audit plans and ensure timely completion of assigned activities.</li><li>Follow up with internal teams regarding pending actions and deliverables.</li></ul>Client Relationship Management<ul><li>Act as the primary coordination point between clients and the Business Unit Head.</li><li>Handle client inquiries professionally and ensure prompt resolution.</li><li>Maintain accurate client databases and certification records.</li><li>Coordinate quotation requests, proposals, contracts, and service agreements.</li></ul>Documentation &amp; Compliance<ul><li>Maintain certification files and audit documentation.</li><li>Ensure proper filing and version control of ISO-related documents.</li><li>Assist in preparing reports required by accreditation bodies and management.</li><li>Ensure confidentiality and security of organizational documents.</li></ul>Reporting &amp; MIS<ul><li>Prepare weekly, monthly, and quarterly performance reports.</li><li>Monitor departmental KPIs and prepare dashboards.</li><li>Maintain audit schedules and certification status reports.</li><li>Assist in preparing business review presentations.</li></ul>Administrative Responsibilities<ul><li>Coordinate meetings and prepare meeting minutes.</li><li>Arrange training sessions and departmental events.</li><li>Process expense claims, purchase requests, and administrative documentation.</li><li>Maintain office supplies and departmental records.</li></ul>Communication &amp; Coordination<ul><li>Liaise with Sales, Operations, Finance, HR, and Technical Teams.</li><li>Coordinate with external certification bodies and accreditation agencies.</li><li>Track action items and ensure timely completion.</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Executive Assistant – Business Unit Head

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

Prestre International

Job Title: Customer Service &amp; Sales Executive UK BasedLocation: Office Based &ndash; Kalma Chowk, Gulberg III, LahoreTimings: According to UK Timings (Pakistan timings 1:00 pm to 10:00 pm).Working Days: Monday to SaturdayJob Description: We are looking for an experienced and confident Male Sales Representative with 3 to 5 years of experience with strong UK speaking accent to join our growing team. The ideal candidate will have a strong background in UK sales, excellent communication skills with a clear British/UK-accented English, and a good understanding of the construction and architectural industry.If you are results-driven, confident in closing deals, and passionate about building client relationships, we'd love to hear from you.Key Responsibilities:<ul><li>Handle customer enquiries from UK clients through email and phone communication.</li><li>Respond to client queries professionally and in a timely manner.</li><li>Provide accurate information about company services to potential and existing clients.</li><li>Should be expert in Cold Calling with handling software and multitasking.</li><li>Assist in generating and managing sales leads.</li><li>Convert customer enquiries into potential sales opportunities.</li><li>Maintain records of customer interactions and sales activities.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Follow up with clients regarding project updates and service progress.</li><li>Build and maintain professional relationships with UK clients.</li></ul>Requirements:<ul><li>Strong spoken and written English is mandatory.</li><li>Ability to handle and respond to customer enquiries professionally.</li><li>Confidence in dealing with international clients, particularly UK clients.</li><li>A UK accent will be considered an advantage.</li><li>Good communication and interpersonal skills.</li><li>Ability to work in a team and manage multiple tasks efficiently.</li><li>Previous experience in customer service or sales is preferred.</li></ul>Bonuses and Incentives:We also provide performance and target based bonuses and incentives on top of the basic salary.Only Lahore-based candidates should apply.Work Type: Full-time, office-based position.Location: Kalma Chowk (Near St Mary Park), Gulberg III, Lahore.Apply at:Email: info@manpoy.org Whats app: +923212304000Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service & Sales Executive UK Based

SolutionInn

<div>We are looking for a highly motivated and experienced Proposal &amp; Bidding Specialist to take ownership of a new Upwork profile with the main objective of winning maximum projects and rapidly building a strong, credible profile. You will be responsible for identifying suitable opportunities, crafting persuasive proposals, and establishing lasting client relationships that lead to repeat business. 

<h4 class="jobSectionHeader">
Job Responsibilities</h4>

<ul><li>Identify relevant jobs and bidding opportunities on Upwork based on our service offerings.</li>
<li>Write customized, compelling proposals and cover letters to maximize win rates.</li>
<li>Strategically manage and grow our Upwork profile (ratings, job success score, client feedback).</li>
<li>Build relationships with clients to secure long-term collaborations and repeat work.</li>
<li>Coordinate with the internal team to estimate effort and ensure realistic delivery timelines.</li>
<li>Keep detailed records of proposals sent, outcomes, and lessons learned to refine strategy.</li>
<li>Continuously monitor Upwork trends and platform changes to stay competitive.</li></ul> 
 
<h4 class="jobSectionHeader">Skills Required</h4>

<ul><li>Ability to write clear, tailored, and persuasive proposals.</li>
<li>Knowledge of how to improve Upwork Job Success Score, ratings, client feedback, and responsiveness.</li>
<li>Understanding of tone, structure, and content that resonates with clients.</li>
<li>In-depth knowledge of Upwork&rsquo;s interface, policies, bidding system, and algorithm.</li>
<li>Experience in managing and optimizing Upwork profiles.</li>
<li>Strong sales mindset with the ability to identify and qualify high-potential job leads.</li>
<li>Understanding of client psychology and how to position offers to convert leads.</li>
<li>Fluent written and verbal English.</li>
<li>Ability to professionally communicate with clients, ask relevant questions, and handle objections.</li></ul> 
 
<h4 class="jobSectionHeader">Required Qualifications</h4>

<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related fields.</li></ul> 

 
<h4 class="jobSectionHeader">Job Experience</h4>

<ul><li>Minimum 6 months of proven freelancing experience, preferably on Upwork or similar platforms.</li>
<li>Demonstrated ability to write winning proposals and secure projects.</li>
<li>Experience in managing or contributing to a freelance profile&rsquo;s growth is a strong plus.</li></ul> 

 
<h4 class="jobSectionHeader">Other Benefits</h4>

<ul><li>Travel Allowance</li>
<li>Grocery Allowance</li>
<li>Food and Entertainment Allowances</li>
<li>Gym Allowance</li>
<li>Free Lunch, Coffee and Tea</li></ul> 

 
<h4 class="jobSectionHeader">Job Working Hours</h4>

10PM - 7AM 
<h4 class="jobSectionHeader">
Equal Employment Opportunities</h4>

We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.</div>

Upwork Proposal & Bidding Specialist Full Time

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