client service associate

Carlcare Services Pvt Ltd

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioner. We are seeking a high-potential, results-driven Customer Service Associate/ Dispatcher for our Air Conditioner division based in Lahore.The nerve center of our operations , coordinate field teams, delight customers, and keep service running like clockwork.Location Lahore, Pakistan (Office-based)Type Full-timeExperience 2+ Years in Customer Service or Field DispatchingEducation College degree in Business, Marketing, Customer Service, or equivalentLanguage Fluent English + Proficient Urdu (required)Salary: Market CompetitiveWHY THIS ROLE MATTERSEvery service call starts and ends with you. You are the first voice customers hear and the central coordinator who makes sure the right technician reaches the right customer at the right time , efficiently, every single day.WHAT YOU'LL DO<ul><li>Receive, process, and assign service orders for AC maintenance, cleaning, and installation.</li><li>Schedule field technicians based on service type, urgency, and geographic location.</li><li>Monitor real-time order progress and resolve any service exceptions or delays quickly.</li><li>Manage technician scheduling to ensure consistent service capacity across all shifts.</li><li>Coordinate tools, equipment, and spare parts allocation for field teams.</li><li>Handle customer queries with empathy and professionalism , first-call resolution is the goal.</li><li>Build and maintain service quality dashboards , track satisfaction scores, response times, and complaint rates.</li><li>Prepare regular performance reports and share improvement recommendations with management.</li><li>Create and improve emergency response protocols for urgent or out-of-hours calls.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>2+ years in customer service, call center, or field operations dispatching.</li><li>Experience in home appliance or AC service is a strong advantage.</li><li>Familiar with CRM platforms and dispatching/scheduling tools.</li><li>Excellent communication and conflict-resolution skills in both English and Urdu.</li><li>Good knowledge of Pakistani cities and geography for efficient routing.</li><li>Able to stay calm and make smart decisions under pressure.</li><li>Comfortable analyzing data and translating it into actionable service improvements.</li></ul>Work Location: In person

Customer Service Associate/ Dispatcher

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises AssociateIndustry: Telecommunications / Broadband Services Location: Lahore Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Gujrat</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

Taraki

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 Our client
 
 Elysian
 
 is looking for
 
 CSR
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 
 Responsibilities:
 
 
 
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 Respond to customer inquiries and provide accurate information in a timely manner.
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 Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
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 Record details of inquiries, complaints, and feedback, and follow up on customer interactions.
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 Develop strong product knowledge to effectively assist customers and offer solutions.
 </li>
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 Maintain a positive and professional demeanor, portraying a friendly and approachable image.
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 Collaborate with team members to improve customer service processes and enhance efficiency.
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 Assist in identifying trends in customer issues and contribute to solutions to improve service quality.
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 Meet established service goals and targets consistently.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
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 Strong communication skills, both verbal and written.
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 Ability to handle customer grievances with empathy and professionalism.
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 Good organizational and time management skills.
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 Ability to work independently and as part of a team.
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 Basic computer skills and proficiency in using customer service sotware and databases.
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 Strong problem-solving skills and attention to detail.
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 Willingness to learn and adapt to new procedures and processes.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
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 A high school diploma or equivalent; a relevant bachelor's degree is preferred but not mandatory.
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 Prior experience in a customer service role is a plus, but not required for recent graduates.
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 Strong interpersonal skills to build and maintain relationships with customers.
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 Ability to manage stress and remain calm in high-pressure situations.
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 Enthusiasm for providing excellent customer service and achieving positive outcomes.
 
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 </ul>
</div>

CSR - Elysian

CoreEdge Solution.

Customer Service Representative (Night Shift) &ndash; US ClientsCore Edge Solutions | Gulberg III, Lahore | On-Site | Full-TimeSalaryStarting from PKR 100,000/month<ul><li>Performance Bonuses</li><li>Company Transportation</li></ul>Join Our Growing TeamCore Edge Solutions is hiring a Customer Service Representative (CSR) for our night shift operations in Gulberg III, Lahore.If you have excellent English communication skills, enjoy helping people, and want to build a rewarding career with international clients, this is the perfect opportunity for you.As the voice of our brand, you&rsquo;ll support customers from the United States and global markets through calls, email, and live chat while delivering an outstanding customer experience.What You&rsquo;ll Do<ul><li>Handle customer interactions via calls.</li><li>Resolve customer concerns with professionalism, empathy, and confidence</li><li>Maintain accurate records of customer conversations in the CRM system</li><li>Coordinate with internal teams for quick issue resolution</li><li>Deliver a high-quality customer experience in every interaction</li><li>Build trust and strengthen long-term client relationships</li></ul>What We&rsquo;re Looking For<ul><li>Strong spoken and written English</li><li>Previous customer service / call center experience preferred</li><li>Experience dealing with US clients is a strong plus</li><li>Excellent listening and problem-solving skills</li><li>Ability to work comfortably in night shifts</li><li>Must be able to work on-site in Gulberg III, Lahore</li><li>Positive attitude, patience, and attention to detail</li></ul>Preferred Experience<ul><li>1+ year in customer service or call center</li><li>1 year of US client dealing experience preferred</li></ul>Why Join Core Edge Solutions?<ul><li>Market-competitive salary</li><li>Attractive performance-based bonuses</li><li>Company-provided transportation</li><li>Professional and growth-focused work environment</li><li>Career growth opportunities with international exposure</li><li>Continuous learning and skill development</li><li>Supportive team culture</li></ul>Apply NowIf you&rsquo;re passionate about customer service and want to grow with a fast-paced international company, we&rsquo;d love to hear from you.Apply today and start your career with Core Edge Solutions.Pay: From Rs100,000.00 per monthWork Location: In person

Inbound Customer Support Representative – Night Shift / 100k Basic

NexumGlobalSolutions

Job Summary:We are looking for a dedicated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints in a timely and efficient manner</li><li>Maintain customer records and update databases</li><li>Meet daily/weekly performance and sales targets (if applicable)</li><li>Collaborate with team members and supervisors</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>Strong communication skills in English (spoken &amp; written)</li><li>Basic computer knowledge (MS Office, CRM tools)</li><li>Ability to work in night shifts (if required)</li><li>Previous call center or CSR experience is a plus</li></ul>Skills:<ul><li>Excellent communication &amp; listening skills</li><li>Problem-solving ability</li><li>Time management</li><li>Customer-focused attitude</li><li>Team player</li></ul>Salary &amp; Benefits:<ul><li>Market competitive salary</li><li>Performance-based incentives</li><li>Friendly work environment</li><li>Career growth opportunities</li></ul>How to Apply:Interested candidates can apply through Indeed or send their CV to 0313 9074532Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Smart World BPO

Job Title: Customer Service / Customer Support RepresentativeLocation: LahoreEmployment Type: Full-TimeSalary: Rs100,000.00 - Rs120,000.00 per monthJob Description: Customer + Calling Service Representative,Applying candidate must be from Lahore.Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.The candidate MUST have an English accent that is either neutral or native to the USA.Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.Attention to Detail and organizationMust be good at understanding diverse accent range.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Building lasting relationships with clients and other call center team members based on trust and reliability.Experience: Customer Service: 2 years (Preferred)Lahore: Reliably commute or planning to relocate before starting work (Preferred)Job Type: Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Representative

IGET Solutions PVT Ltd

IGET SOLUTIONS PVT LTDlooking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions, resolving queries.Key Responsibilities:<ul><li>Handle customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries via phone, email, or live chat promptly and effectively.</li><li>Provide accurate information about company services, processes, and policies.</li><li>Resolve customer complaints and issues while maintaining a positive customer experience.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Follow up with customers to ensure their concerns are resolved.</li><li>Maintain a professional tone and deliver high-quality customer support at all times.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Ability to handle customers calmly and professionally under pressure.</li></ul>Timings: 5:00 PM Till 2:00AM LOCATION: Bahria town-Lahore. NIGHT SHIFT.Job Type: Full-timeWork Location: In person

Explore 939+ Client service associate in Lahore this April. Find roles across top companies and apply now to boost your career.

939 client service associate jobs In Lahore

Customer Service Associate/ Dispatcher

Customer Premises Associate (CPA)

CSR - Elysian

Inbound Customer Support Representative – Night Shift / 100k Basic

CSR

Customer Support Representative

Customer Support Representative