b2b (web) sales specialist

business development intern ( fluent english speaker ) Jobs in Giza

client service specialist - french is a must Jobs in Giza

contact center technical engineer Jobs in Giza

contact center technical engineer

customer service representative Jobs in Giza

customer service representative

client service specialist french is a must

HSBC

<div>
 
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What additional skills will be good to have?
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
 
 
 
 
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 
</div>

Client Service Specialist - FRENCH IS A MUST

Employ me

POSITION SUMMARYLuxury Hospitality is looking for a fresh, energetic, and highly communicative Vendor Acquisition Specialist to support the identification, evaluation, negotiation, and onboarding of FF&amp;E (Furniture, Fixtures &amp; Equipment) and OS&amp;E (Operating Supplies &amp; Equipment) suppliers for our luxury hospitality portfolio. The ideal candidate is a strong communicator with excellent closing skills, capable of building rapport with international vendors and driving agreements that support the brand&rsquo;s commitment to exceptional quality and design integrity.KEY RESPONSIBILITIES1. Vendor Sourcing &amp; Acquisition<ul><li>Identify, research, and prospect new FF&amp;E and OS&amp;E suppliers aligned with luxury hospitality standards.</li><li>Develop and maintain a comprehensive, categorized master vendor list covering all FF&amp;E and OS&amp;E categories (see Appendix).</li><li>Attend trade shows, design fairs, and supplier showcases (e.g., HD Expo, Maison &amp; Objet, The Hotel Show).</li><li>Build relationships with manufacturers, artisans, and specialty suppliers for bespoke and custom items.</li></ul>2. Supplier Closing &amp; Agreement Management<ul><li>Negotiate with vendors to close supply agreements, including pricing, lead times, MOQs, payment terms, and exclusivity clauses.</li><li>Structure and manage rebate programmes, volume discount tiers, retrospective rebates, and early-payment incentives.</li><li>Assist in drafting vendor contracts, framework agreements, and service-level agreements (SLAs).</li><li>Ensure all agreements comply with corporate procurement policies and legal requirements.</li></ul>3. Vendor Onboarding &amp; Integration<ul><li>Support the end-to-end vendor onboarding process, including due diligence, qualification audits, and compliance verification.</li><li>Coordinate with Finance, Legal, Design, and Operations teams to integrate new vendors into procurement systems.</li><li>Develop and maintain vendor onboarding documentation, checklists, and SOPs.</li><li>Assist in conducting factory and workshop visits to verify production capabilities and quality standards.</li></ul>4. Vendor Relationship &amp; Performance Management<ul><li>Help establish KPIs and scorecards for vendor performance covering quality, delivery, and responsiveness.</li><li>Support quarterly business reviews (QBRs) with key strategic vendors.</li><li>Manage vendor communications and follow up on non-conformance issues and corrective action plans.</li><li>Drive continuous improvement initiatives with the supply base.</li></ul>5. Market Intelligence &amp; Category Strategy<ul><li>Monitor market trends, material innovations, pricing fluctuations, and emerging suppliers in the luxury hospitality sector.</li><li>Benchmark vendor pricing against market standards and competitor procurement practices.</li><li>Contribute to category strategies for key FF&amp;E and OS&amp;E segments to optimize cost, quality, and supplier diversity.</li></ul>QUALIFICATIONS &amp; REQUIREMENTSEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Hospitality Management, or a related field.</li><li>1&ndash;2 years of experience in procurement, vendor management, sourcing, or a commercial/sales-oriented role (internships included).</li><li>Fresh graduates with strong communication and negotiation potential are encouraged to apply.</li></ul>Skills &amp; Competencies (Must-Have)<ul><li>Professional-level English proficiency (spoken and written) &mdash; MANDATORY, as the role involves daily communication with foreign vendors.</li><li>Professional-level Microsoft Excel skills (pivot tables, VLOOKUP, data analysis, reporting) &mdash; MANDATORY.</li><li>Strong negotiation and closing skills with the confidence to engage and persuade international suppliers.</li><li>Excellent verbal and written communication skills with a professional and persuasive demeanour.</li><li>High attention to detail and strong organizational skills for managing multiple vendor relationships simultaneously.</li><li>Proactive, self-motivated, and able to work independently with minimal supervision.</li><li>Ability to build trust and long-term relationships with both internal stakeholders and external vendor partners.</li></ul>Nice to Have<ul><li>Familiarity with FF&amp;E and OS&amp;E categories in the hospitality or interior design industry.</li><li>Basic knowledge of procurement platforms or ERP systems (e.g., SAP, Oracle, Coupa).</li><li>Additional language skills (Arabic, French, or others) are an advantage.</li></ul>WHAT WE OFFER<ul><li>Net salary of 15,000 &ndash; 18,000 EGP per month based on experience and qualifications.</li><li>Performance-based bonuses tied to vendor acquisition targets and procurement savings.</li><li>Opportunity to grow within the procurement function of a luxury hospitality brand.</li><li>Exposure to international vendors and global supply chain operations.</li><li>Collaborative environment working alongside designers, architects, and hospitality leaders.</li><li>Professional development and training support.</li></ul>APPENDIX: COMPREHENSIVE FF&amp;E &amp; OS&amp;E VENDOR CATEGORIESThe Vendor Acquisition Specialist is expected to build and manage a qualified vendor database covering all categories listed below. Each category should include a minimum of three to five vetted suppliers to ensure competitive pricing, supply continuity, and design flexibility.FF&amp;E CATEGORIESCasegoods (dressers, nightstands, desks, armoires)Seating (lounge chairs, sofas, banquettes, ottomans)Tables (dining, side, coffee, conference)Beds &amp; Headboards (custom frames, upholstered headboards)Lighting (chandeliers, sconces, table &amp; floor lamps, decorative pendants)Window Treatments (drapery, sheers, motorized blinds, roman shades)Flooring (carpets, rugs, hardwood, stone, specialty tiles)Artwork &amp; Mirrors (originals, prints, custom frames, decorative mirrors)Decorative Accessories (vases, sculptures, trays, objets d&rsquo;art)Outdoor Furniture (pool loungers, cabana sets, terrace seating)Bathroom Fixtures (vanities, mirrors, custom cabinetry)Minibar &amp; In-Room Technology Furniture (media consoles, safes, enclosures)Spa &amp; Wellness Furniture (treatment beds, relaxation loungers, sauna benches)Public Area &amp; Lobby Furniture (reception desks, console tables, display vitrines)Ballroom &amp; Conference Furniture (banquet chairs, staging, podiums)Restaurant &amp; Bar Furniture (bar stools, host stands, booth seating)OS&amp;E CATEGORIESGuest Room Linens (sheets, pillowcases, duvet covers, mattress pads)Bath Linens (towels, bathrobes, bath mats, slippers)Guest Amenities (toiletries, vanity kits, sewing kits, shoe shine)Housekeeping Supplies (cleaning agents, carts, vacuums, mops)Kitchen Smallwares (pots, pans, utensils, bakeware, knives)Chinaware &amp; Porcelain (plates, bowls, cups, saucers, chargers)Glassware (wine glasses, tumblers, champagne flutes, decanters)Flatware &amp; Cutlery (silverware, steak knives, serving utensils)Banquet &amp; Event Supplies (chafing dishes, linen napkins, candelabras)Room Service Equipment (trays, trolleys, plate covers, warmers)Minibar Supplies (glassware, trays, snack containers, refrigeration parts)Uniforms &amp; Staff Apparel (front-of-house, back-of-house, spa, F&amp;B)Stationery &amp; Printed Collateral (letterheads, key cards, compendiums, menus)In-Room Technology (TVs, phones, alarm clocks, Bluetooth speakers)Safety &amp; Security Equipment (safes, fire extinguishers, first-aid kits)Laundry Equipment &amp; Supplies (irons, ironing boards, pressing machines, detergents)Spa &amp; Wellness Supplies (oils, lotions, robes, treatment consumables)Pool &amp; Recreation Supplies (towels, flotation devices, sports equipment)Signage &amp; Wayfinding (room numbers, directional signs, digital displays)Pay: E&pound;15,000.00 - E&pound;18,000.00 per monthWork Location: In person

Vendor Acquisition Specialist —Furniture, Fixtures & Equipment

Atum integrated services

Role DescriptionThis is an on-site, full-time role for a Business Development Specialist based in Giza. The Business Development Specialist will identify and secure new business opportunities, generate leads, conduct market research to understand industry trends, and build relationships with prospective and existing clients. The role will also involve communicating with stakeholders effectively, providing outstanding customer service, and contributing to the company's growth through innovative strategies and solutions.Qualifications<ul><li>Sales and negotiation skills</li><li>Strong communication and interpersonal skills to effectively interact with clients, stakeholders, and team members</li><li>Background in the field of manufacturing and engineering</li><li>Proficiency in lead generation and customer service to identify opportunities and maintain client satisfaction</li><li>Analytical expertise and market research skills to evaluate industry trends and create impactful strategies</li><li>Ability to work collaboratively and manage multiple responsibilities in a dynamic on-site environment</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field is preferred</li></ul>Pay: E&pound;15,000.00 - E&pound;20,000.00 per monthWork Location: In person

Business Development Specialist

Talent 360

<div>About the Job:
About the Role:
We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.
Key Responsibilities:<ul><li>
Follow up with clients regularly to ensure satisfaction</li><li>
Maintain strong and professional relationships with clients</li><li>
Conduct quality calls to ensure service standards are met</li><li>
Handle client complaints and solve conflicts professionally</li><li>
Coordinate with internal teams to resolve client issues</li><li>
Follow up with clients regarding pending payments</li><li>
Ensure all client requests are handled on time</li><li>
Keep records of client communication and feedback</li><li>
Report client concerns to management when needed</li></ul> 

Requirements 
<ul><li>
Previous experience in Customer Service / Client Relations / Account Management preferred</li></ul><ul><li>
Fluent English speaker (spoken and written)</li><li>
Strong communication skills</li><li>
Problem solving skills and attention to details</li><li>
Ability to handle difficult situations professionally</li><li>
Ability to follow up and track tasks accurately
</li></ul>Working Conditions<ul><li>
Working Hours: 9:00 AM &ndash; 6:00 PM or 10:00 AM &ndash; 7:00 PM, including one hour break</li><li>
Days Off: Saturday &amp; Sunday</li><li>
Work Location: Sheikh Zayed, Cairo</li></ul> 

Benefits 
Compensation &amp; Benefits:<ul><li><ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul></li></ul></div>

English Client Success Specialist - 6th of October

<div>About Alliance:
Alliance for Trading and Investment is a commodity trading company that serves various industries; currently, food commodities, chemical raw materials mainly used in the detergency industry, building materials, and solid fuels. We are currently hiring a Business Developer to join our growing team.
Job Responsibilities:<ul><li>
Identify and develop new business opportunities in local and international markets.</li><li>
Build and maintain strong relationships with clients, suppliers, and strategic partners.</li><li>
Conduct market research to identify new potential products, markets, and customers.</li><li>
Prepare commercial offers, negotiate terms, and close deals.</li><li>
Follow up on sales processes from inquiry to contract signing and shipment coordination.</li><li>
Achieve sales targets and contribute to company revenue growth.</li><li>
Coordinate with logistics, finance, and operations teams to ensure smooth execution of transactions.</li></ul>
Prepare regular sales reports and market analysis for management review
Work Conditions: 
Job Type: Full-Time. 
Working Days: Sunday to Thursday from 9:00 AM to 5:00 PM &ndash; On Site. 
Days Off: Fridays and Saturdays. 
Work Location: Giza. 
Requirements 
Job Requirements:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>
1&ndash;2 years of experience in Business Development or Sales (preferably in trading or export companies).</li><li>
Strong communication, negotiation, and presentation skills.</li><li>
Fluent in English (written and spoken) is a must.</li><li>
French language proficiency is highly preferred.</li><li>
Proficiency in Microsoft Excel and MS Office applications.</li><li>
Ability to work independently and manage multiple priorities.</li></ul> 

Benefits 
Benefits: 
Social and Medical Insurance are guaranteed. 
Professional and supportive work environment.</div>

Business Developer

Axios International

<div>Position: Patient Care Specialist 
Position Purpose 
The Patient Care Specialist plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 
The Patient Care Specialist serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the Patient Care Specialist brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.<div> 

 Duties and Responsibilities 
<ul><li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li><li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li><li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li><li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li><li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li><li>Ensure patients receive their medications efficiently and without delay.</li><li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li><li>Maintain and update electronic records related to patient data and quality assurance.</li><li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li><li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li><li>Perform administrative duties related to program operations and general office support.</li><li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li><li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li><li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li><li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li><li>Support governance and operational monitoring activities across all Axios programs.</li><li>Provide guidance, training, and ongoing support to subordinates and newly onboarded team members to ensure smooth integration and performance.</li><li>Liaise with external stakeholders to ensure clear, effective, and professional communication.</li><li>Monitor and maintain performance KPIs by analyzing reports and implementing action plans to meet established standards</li><li>Collaborate with various internal divisions to ensure alignment</li><li>Ensure proper utilization of all provided digital platforms for both internal and external usage</li><li>Conduct quality assurance and monitoring procedures for Patient Safety Data reporting</li><li>Perform additional duties as assigned by your line manager</li></ul></div> 

<div>
Relationships 
<ul><li>Work closely with the Line Manager and program team members.</li><li>Work with the related divisions of Axios.</li><li>Maintain ongoing and frequent communication with Axios staff.</li><li>External Partners.</li></ul></div><div> 
Competencies 
<ul><li>Application of job knowledge.</li><li>Concern for order and quality.</li><li>Adaptability and flexibility.</li><li>Dependability.</li><li>Teamwork.</li></ul></div><div> 
 Educational Background and Experience 
<ul><li>A degree in a Scientific or healthcare-related field is preferred</li><li>Hands-on experience in a healthcare or scientific field or NGO is ideal</li><li>Experience in data monitoring and management is an advantage.</li><li>Experience coordinating and handling logistics/supply chain is a plus</li><li>Experience in customer service management</li></ul></div> 


Benefits of working with Axios include: 
<ul>
<li>Paying fair market value</li>
<li>Annual performance-based bonus (based on role, levels, and contract)</li>
<li>Premium Private health insurance</li>
<li>Career progression aligned with a competency framework . Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients lives.</li>
<li>Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</li></ul><div> 
Job Circumstances 
<ul><li>The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li><li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div></div>

Patient Care Specialist (Egypt)

Headmost

On behalf of Industrial Machinery Manufacturing Company, we are hiring a Mechanical Sales Specialist.Role Description:This is a full-time on-site role for a Mechanical Sales Engineer based in Sheikh Zayed, Egypt. The Mechanical Sales Engineer will be responsible for managing sales processes, providing technical support to clients, and maintaining strong customer relationships. Daily tasks include identifying client needs, presenting technical solutions, preparing proposals, and collaborating with engineering teams to address customer requirements. The role also involves ensuring customer satisfaction by addressing inquiries and providing after-sales support as needed.Requirements:<ul><li>Bachelor's degree in Mechanical Engineering or a related field.</li><li>Proficiency in Sales Engineering and Technical Support (minimum 3 years).</li><li>Experience in selling Pumps, Valves, HVAC Systems, and Firefighting Systems.</li><li>Familiar with ERP System (Odoo Preferred).</li><li>Strong Sales and Customer Service skills with a focus on building relationships.</li><li>Ability to understand and explain technical concepts effectively.</li><li>Readiness to Travel.</li></ul>Job Type: Full-timePay: E&pound;18.00 - E&pound;22.00 per monthWork Location: In person

Mechanical Sales Engineer

Explore 164+ Client service specialist french is a must in Giza this April. Find roles across top companies and apply now to boost your career.