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Alaan

<div><h1 class="jobSectionHeader">About Alaan</h1>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h1 class="jobSectionHeader"> 
About the role</h1> 
As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.<h1 class="jobSectionHeader">
What you'll do</h1><ul><li>
Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>
Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>
Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>
Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>
A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>
Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul><h1 class="jobSectionHeader">
What we are looking for</h1> 
<ul><li>
Must be a Saudi national.</li><li>
3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>
Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.</li><li>
Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>
Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>
Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>
Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.</li><li>
Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.</li><li>
Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>
Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>
Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>
Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>
Knowledge - Accounting and Finance processes is a strong plus.</li></ul><h1 class="jobSectionHeader">
What's in it for you</h1><ul><li>
Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it</li><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li></ul><h1 class="jobSectionHeader">
NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details</h1></div>

Customer Success Manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Alaan الآن

<div>
 
 About Alaan
 
 
 
 
 
 Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money.
 
 
 
 
 Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
 
 
 Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
 
 
 In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
 
 
 Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
 
 
 We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.
 
 
 
 About The Role
 
 
 
 As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
 </li>
 <li>
 Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.
 </li>
 <li>
 Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
 </li>
 <li>
 Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.
 </li>
 <li>
 A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
 </li>
 <li>
 Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be a Saudi national.
 </li>
 <li>
 3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.
 </li>
 <li>
 Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.
 </li>
 <li>
 Ownership - Ability to multi-task and independently handle tasks without any follow-ups.
 </li>
 <li>
 Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.
 </li>
 <li>
 Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.
 </li>
 <li>
 Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.
 </li>
 <li>
 Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.
 </li>
 <li>
 Communication Skills - Excellent verbal, written, and presentation skills in English.
 </li>
 <li>
 Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.
 </li>
 <li>
 Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.
 </li>
 <li>
 Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.
 </li>
 <li>
 Knowledge - Accounting and Finance processes is a strong plus.
 
 
 </li>
 </ul>
 What's in it for you
 
 
 <ul>
 <li>
 Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it
 </li>
 <li>
 Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up
 </li>
 <li>
 Benefit from a role with significant ownership and accountability
 </li>
 <li>
 Thrive in a flexible hybrid culture with ample work-life balance
 </li>
 <li>
 Participate in exciting offsite events
 
 
 </li>
 </ul>
 NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details
</div>

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

<div>
 
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
 
 
 
 
 At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 
 
 We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 
 
 By joining our team, you will have the opportunity to be part of a
 
 global, diverse environment;
 
 you will be joining a
 
 winning team
 
 with a
 
 
 commitment to sustainability;
 
 
 and a company where we get things done so that you can
 
 make a positive impact
 
 on the world.
 
 
 
 
 We&rsquo;re looking for innovative and original thinkers to work in an environment where you can
 
 #MakeYourMoment
 
 so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
 
 
 
 
 If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!
 
 
 
 
 
 
 Job Description
 
 
 
 
 A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.
 </li>
 <li>
 Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.
 </li>
 <li>
 Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
 </li>
 <li>
 Strong acumen on delivery methodology and delivery service offerings.
 </li>
 <li>
 Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.
 </li>
 <li>
 Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.
 </li>
 <li>
 Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.
 </li>
 <li>
 Knowledge of the Business Value Engineering (BVE) process.
 </li>
 <li>
 Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.
 </li>
 <li>
 Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.
 </li>
 <li>
 Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.
 </li>
 <li>
 Highly-driven to secure IFS
 
 
 references and regular reporting through the Voice-Of-Customer process.
 </li>
 <li>
 Maintain the revenue margin for the assigned Success accounts.
 </li>
 <li>
 Drive utilization for the subscribed services.
 </li>
 <li>
 Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.
 </li>
 <li>
 Communication with Global Delivery Senior Leadership Team on potential escalations.
 </li>
 <li>
 Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.
 </li>
 <li>
 Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
 </li>
 <li>
 Active listening, strong interpersonal communications, and relationship building.
 </li>
 <li>
 Excellent communication and relationship management skills.
 </li>
 <li>
 Experience in building, maintaining, and evolving relationships with executives.
 </li>
 <li>
 Strong business acumen.
 </li>
 <li>
 Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.
 </li>
 <li>
 Fluency in both English and Arabic (verbal and written).
 </li>
 <li>
 Domain knowledge of IFS Applications would be a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
 
 
 
 
</div>

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS! 
Job Description 
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more. 
Qualifications 
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Explore 1642+ Client success manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

1642 client success manager jobs IN Riyadh

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Clients Care Manager