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Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. 
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.<ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Success Manager

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
 
 
 
 
 The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
 
 
 The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
 
 
 
 <ul>
 <li>
 Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
 </li>
 <li>
 Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
 </li>
 <li>
 Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
 </li>
 <li>
 Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
 </li>
 <li>
 Proactively resolve business &amp; technical problems
 </li>
 <li>
 Manage new merchant implementations and provide consultative payment guidance to client base
 </li>
 <li>
 Manage technical escalation and issue management with global front-line support teams
 </li>
 <li>
 Meet with existing clients for regular and ad-hoc service related reviews
 </li>
 <li>
 Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
 </li>
 <li>
 Project-manage larger customer engagements involving internal development teams or third party developers
 </li>
 <li>
 Enter case information into the CRM to ensure appropriate resolution management
 </li>
 <li>
 Offer best practice advice on CyberSource products and services and the vertical
 </li>
 <li>
 Advocate and drive product enhancement requests with our cross-functional teams
 </li>
 <li>
 Achieve and maintain CYBS product / process knowledge expert status
 </li>
 <li>
 Own and maintain Service Delivery Plan for each client
 </li>
 <li>
 Suggest and drive process improvement within the team
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
 </li>
 <li>
 E-commerce acquiring background and Technical Acumen
 </li>
 <li>
 3-5 years payments experience with university degree or equivalent experience
 </li>
 <li>
 Well demonstrated Technical Support or Account Management experience
 </li>
 <li>
 Able to skillfully prioritize and manage concurrent projects and issues.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in working with cross-functional/cross-departmental and virtual teams
 </li>
 <li>
 Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
 </li>
 <li>
 Self-starter with strong organization and resolution management skills
 </li>
 <li>
 Arabic Speaker preferred
 </li>
 <li>
 Must demonstrate strong complex problem-solving capabilities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Technogym

<div>
 
 Our Company
 
 
 
 Technogym inspires
 
 55 million daily users
 
 to train using our
 
 innovative &amp; engaging solutions for fitness, sport and health
 
 . By promoting the
 
 wellness lifestyle
 
 of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
 
 
 If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the
 
 right spirit to join Technogym
 
 ! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
 
 
 
 Your Role
 
 
 
 We are looking for a Junior Key Account Executive to support our Regional Key Account Manager in managing and growing our key client relationships. In this role, you will focus on assisting with account planning, organizing client visits, tracking follow-ups, and maintaining accurate CRM data.
 
 
 This is an excellent opportunity to develop your account management skills within a supportive environment, learn from experienced mentors, and contribute meaningfully to our customer success initiatives.
 
 
 
 Your Impact
 
 
 
 <ul>
 <li>
 Develop a thorough understanding of key clients' needs and maximize annual revenues from assigned accounts for equipment, networks and services, in line with their annual budget and company seasonality. You will visit 100% of customer sites in the designated accounts
 </li>
 <li>
 Deliver an exceptional customer experience. This entails developing strong relationships with key stakeholders to enhance sales and customer retention, also managing cooperative relationships within the Technogym internal team &ndash; specifically sales support, logistics, after sales and accounts
 </li>
 <li>
 Improve P&amp;L and debtor days of each account. Be prepared to advise clients on funding solutions to finance projects and, internally, to provide timely, reliable and structured Forecasts and Pipeline Management to Sales Managers and HQs
 </li>
 <li>
 Salesforce Support: Manage data entry, updates, and reporting in our CRM to maintain clean, up-to-date information for all client interactions.
 </li>
 <li>
 Client Visit Planning: Help organize and schedule customer visits in coordination with the Regional Key Account Manager, preparing briefing notes and tracking outcomes.
 </li>
 <li>
 Customer Follow-Ups: Assist in follow-up communication with customers, tracking responses and providing support to ensure timely issue resolution.
 </li>
 <li>
 Market Awareness: Stay informed on trends within the fitness and wellness industry, assisting in identifying potential opportunities within key accounts.
 </li>
 <li>
 Reporting: Contribute to monthly and quarterly sales reports, assisting in performance tracking and strategic planning.
 
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.
 
 
 
 What You Should Bring
 
 
 
 <ul>
 <li>
 1-2 years of experience in a sales support or customer service role, ideally in a B2B environment.
 </li>
 <li>
 Basic knowledge of CRM systems (Salesforce preferred) and a willingness to learn.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 A proactive approach, with a positive, team-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Technogym is an Equal Opportunities Employer
 
 
 
 We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
 
 
 Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
</div>

Client Relationship Manager

Discovered MENA

<div>
 
 
 Title:
 
 Business Development Manager
 
 
 
 Location:
 
 KSA
 
 
 
 Salary:
 
 22K + commission (60/40 split)
 
 
 
 Language
 
 : Arabic + English
 
 
 
 
 
 
 About the Role
 
 
 
 You will own and grow relationships with strategic clients (e.g. retail chains, real estate developers, corporates, government entities) who partner to deploy a technology-enabled recycling / reward-platform solution. You will ensure client satisfaction, maximise account revenue, and act as a bridge between customer needs and product/operational teams.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of high-value clients: onboarding, maintaining relationships, and retention.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within existing accounts.
 </li>
 <li>
 Develop account plans for each strategic partner: set targets, KPIs, action plans.
 </li>
 <li>
 Serve as the main point of contact: coordinate between internal teams (product, operations, logistics, onboarding, support) and clients.
 </li>
 <li>
 Monitor delivery against SLAs / quality, resolve issues proactively.
 </li>
 <li>
 Negotiate contract renewals, pricing, service level agreements, and terms.
 </li>
 <li>
 Forecast account performance &amp; revenue; collaborate with sales leadership on pipeline and forecasts.
 </li>
 <li>
 Provide feedback from clients into product / service improvements.
 </li>
 <li>
 Present regular reports to senior management on account health, risks, opportunities.
 </li>
 <li>
 Stay informed on market trends, sustainability / recycling policy developments, competitive landscape.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Environmental Science, or related field.
 </li>
 <li>
 5+ years of experience in Key Account Management, B2B sales, or client success &mdash; ideally with technology / hardware / environmental services.
 </li>
 <li>
 Proven track record of managing large accounts and delivering revenue growth.
 </li>
 <li>
 Strong negotiation, contract management, and presentation skills.
 </li>
 <li>
 Excellent stakeholder management; able to work cross-functionally.
 </li>
 <li>
 Analytical mindset: comfortable with data (KPIs, forecasts, metrics) to measure performance.
 </li>
 <li>
 Passion for sustainability, circular economy, or environmental impact initiatives is a plus.
 </li>
 <li>
 Fluent in English; additional regional languages are a bonus.
 </li>
 </ul>
 
 
</div>

Business Development Manager

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Ninja 🥷🏽 نينجا

<div>
 As an Incubation Specialist, you will play a critical role in supporting and nurturing client relationships through the incubation process. You will be responsible for ensuring that clients receive the highest level of support and guidance, identifying new business opportunities, and driving successful outcomes for both clients and the organization.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Client Relationship Management:
 
 
 </li>
 </ul>
 Manage and cultivate relationships with clients, ensuring they receive continuous support throughout the incubation process. Provide expert advice, guidance, and solutions to clients to help them achieve their goals. Ensure clients' expectations are met and exceeded, fostering long-term partnerships.
 
 
 <ul>
 <li>
 Business Development:
 
 
 </li>
 </ul>
 Identify and pursue new business opportunities within existing accounts.
 
 
 Work closely with internal teams to develop tailored strategies that meet client needs and drive business growth.
 
 
 Monitor industry trends to identify new opportunities for business expansion.
 
 
 <ul>
 <li>
 Collaboration &amp; Communication:
 
 
 </li>
 </ul>
 Coordinate with internal departments to ensure that client projects run smoothly and on schedule.
 
 
 Participate in team meetings and discussions to share insights and strategies for improving client satisfaction.
 
 
 Communicate effectively with clients and internal teams to ensure seamless project execution.
 
 
 <ul>
 <li>
 Continuous Improvement:
 
 
 </li>
 </ul>
 Keep up-to-date with industry trends, product offerings, and best practices to offer innovative solutions to clients.
 
 
 Contribute feedback and suggestions to enhance internal processes and improve the overall client experience.
 
 
 <ul>
 <li>
 Documentation &amp; Reporting:
 
 
 </li>
 </ul>
 Document all client interactions, feedback, and business development efforts in internal CRM tools. Prepare regular reports on account status, project progress, and business development activities.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 1-2 years of experience in account management, business development, or a related field.
 </li>
 <li>
 Strong multitasking abilities and time management skills
 </li>
 <li>
 Excellent written and verbal communication skills in English
 </li>
 <li>
 Ability to work effectively in a fast-paced, client-focused environment. Immediate availability is preferred
 </li>
 </ul>
</div>

Incubation Specialist

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1759 client success manager jobs IN Riyadh

Client Success Manager

Client Success Manager

Customer Success Manager

Client Relationship Manager

Business Development Manager

Clients Care Manager

Incubation Specialist