sales manager

commercial manager

account manager

cloud sales manager - ksa

customer success manager

client success manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

Advansys

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
 
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
 
Job Purpose: 
Hunt new accounts and drive revenue growth by selling assigned portfolio of products and services into new accounts. This individual will work closely with vendors to exchange leads and leverage partnerships for mutual success. The LOB Sales Manager will also be accountable for creating and managing a robust sales pipeline valued at $10 million.
 
Key Accountabilities: 
New Account Hunting
 <ul>
<li>Identify and pursue new business opportunities across target markets.</li>
<li>Develop and execute strategies to penetrate new accounts and close deals.</li>
</ul>
Portfolio Sales
 <ul>
<li>Present and sell the company’s full portfolio of products and services to prospective clients with focus on selling the assigned portfolio (70-80%).</li>
<li>Create tailored proposals and negotiate contracts to maximize revenue.</li>
</ul>
Vendor Collaboration
 <ul>
<li>Work closely with vendors to share leads and receive leads for joint opportunities.</li>
<li>Maintain strong relationships with vendor partners to enhance business development efforts.</li>
</ul>
Pipeline Management and Reporting
 <ul>
<li>Build and manage a sales pipeline of $10 million, ensuring accurate forecasting and timely updates.</li>
<li>Track progress against targets and implement corrective actions when needed.</li>
<li>Maintain minimum close ratio of 10% of pipeline value per quarter.</li>
<li>Prepare regular reports for management on pipeline status and expected close value and dates.</li>
</ul>
Key Performance Indicators: 
<ul>
<li>Maintain and grow a sales pipeline of $10 million annually.</li>
<li>Close a minimum of 5 new accounts per year.</li>
<li>Exceed annual sales targets as agreed with management.</li>
<li>Generate at least 25% of new leads through vendor collaboration.</li>
<li>Ensure accurate and timely reporting of pipeline and forecast data.</li>
<li>Maintain high engagement and responsiveness with vendor partners.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in engineering, computer science, business, or related field.</li>
<li>5+ years of experience in account management or client success roles.</li>
<li>Proven ability to build and manage large sales pipelines.</li>
<li>Strong negotiation and closing skills.</li>
<li>Excellent communication and relationship-building abilities.</li>
<li>Experience working with vendors and managing joint lead-generation activities.</li>
<li>Proficiency in CRM tools and Microsoft Office Suite.</li>
</ul>

Software Sales Manager - KSA

Advansys ME

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
 
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
 
Job Purpose: 
Hunt new accounts and drive revenue growth by selling assigned portfolio of products and services into new accounts. This individual will work closely with vendors to exchange leads and leverage partnerships for mutual success. The LOB Sales Manager will also be accountable for creating and managing a robust sales pipeline valued at $10 million.
 
Key Accountabilities: 
New Account Hunting
 
<ul>
<li>Identify and pursue new business opportunities across target markets.</li>
<li>Develop and execute strategies to penetrate new accounts and close deals.</li>
</ul>
Portfolio Sales
 
<ul>
<li>Present and sell the company’s full portfolio of products and services to prospective clients with focus on selling the assigned portfolio (70-80%).</li>
<li>Create tailored proposals and negotiate contracts to maximize revenue.</li>
</ul>
Vendor Collaboration
 
<ul>
<li>Work closely with vendors to share leads and receive leads for joint opportunities.</li>
<li>Maintain strong relationships with vendor partners to enhance business development efforts.</li>
</ul>
Pipeline Management and Reporting
 
<ul>
<li>Build and manage a sales pipeline of $10 million, ensuring accurate forecasting and timely updates.</li>
<li>Track progress against targets and implement corrective actions when needed.</li>
<li>Maintain minimum close ratio of 10% of pipeline value per quarter.</li>
<li>Prepare regular reports for management on pipeline status and expected close value and dates.</li>
</ul>
Key Performance Indicators: 
<ul>
<li>Maintain and grow a sales pipeline of $10 million annually.</li>
<li>Close a minimum of 5 new accounts per year.</li>
<li>Exceed annual sales targets as agreed with management.</li>
<li>Generate at least 25% of new leads through vendor collaboration.</li>
<li>Ensure accurate and timely reporting of pipeline and forecast data.</li>
<li>Maintain high engagement and responsiveness with vendor partners.</li>
</ul>
Requirements
 
<ul>
<li>Bachelor’s degree in engineering, computer science, business, or related field.</li>
<li>5+ years of experience in account management or client success roles.</li>
<li>Proven ability to build and manage large sales pipelines.</li>
<li>Strong negotiation and closing skills.</li>
<li>Excellent communication and relationship-building abilities.</li>
<li>Experience working with vendors and managing joint lead-generation activities.</li>
<li>Proficiency in CRM tools and Microsoft Office Suite.</li>
</ul>

AL-AYUNI Investment and Contracting Company

<div>
 
 We are seeking a strategic
 
 Client Relationship Manager
 
 to build, nurture, and expand long-term partnerships with key clients in the construction, infrastructure, and investment sectors. This role is critical in driving repeat business, securing high-value contracts, and ensuring exceptional client satisfaction across Al Ayuni&rsquo;s portfolio of projects. You will serve as the primary point of contact for select clients, understanding their needs, aligning our capabilities, and ensuring seamless project delivery to foster loyalty and growth.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Client Strategy &amp; Relationship Building
 
 
 <ul>
 <li>
 Develop and execute relationship strategies for key clients, including government entities, semi-government organizations, private developers, and international partners.
 </li>
 <li>
 Build and maintain strong, trust-based relationships with senior client stakeholders (e.g., project directors, procurement managers, C-level executives).
 </li>
 <li>
 Act as the &ldquo;voice of the client&rdquo; internally, ensuring client needs and expectations are clearly communicated to project and operational teams.
 </li>
 </ul>
 
 
 2. Business Development &amp; Account Growth
 
 
 <ul>
 <li>
 Identify and pursue new project opportunities within existing client accounts.
 </li>
 <li>
 Achieve assigned revenue and growth targets through upselling, cross-selling, and contract renewals.
 </li>
 <li>
 Prepare and present proposals, negotiate contracts, and secure long-term agreements.
 </li>
 </ul>
 
 
 3. Client Satisfaction &amp; Retention
 
 
 <ul>
 <li>
 Monitor client satisfaction through regular check-ins, surveys, and formal reviews.
 </li>
 <li>
 Proactively address client concerns, resolve issues, and coordinate with internal teams to ensure timely resolution.
 </li>
 <li>
 Develop client retention strategies to maximize lifetime value and reduce churn.
 </li>
 </ul>
 
 
 4. Strategic Communication &amp; Reporting
 
 
 <ul>
 <li>
 Serve as the primary liaison between the client and Al Ayuni&rsquo;s project management, engineering, and support teams.
 </li>
 <li>
 Prepare and present performance reports, progress updates, and strategic account reviews to both clients and senior management.
 </li>
 <li>
 Maintain accurate and up-to-date client records in the CRM system.
 </li>
 </ul>
 
 
 5. Market &amp; Client Intelligence
 
 
 <ul>
 <li>
 Stay informed about client organizations, their strategic goals, challenges, and industry trends.
 </li>
 <li>
 Provide insights and feedback to the Business Development and Strategy teams to inform service improvement and new offering development.
 </li>
 <li>
 Monitor competitor activity within key accounts.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Construction Management, or related field.
 </li>
 <li>
 Minimum
 
 8 years of experience
 
 in client relationship management, key account management, or business development,
 
 within the construction, contracting, infrastructure, or real estate sectors
 
 .
 </li>
 <li>
 Proven track record of managing high-value client portfolios and achieving growth targets.
 </li>
 <li>
 Strong network and experience working with Saudi government and semi-government entities (e.g., Aramco, NEOM, ROSHN, Diriyah, MODON, etc.).
 </li>
 <li>
 Excellent negotiation, presentation, and communication skills in both
 
 Arabic and English
 
 .
 </li>
 <li>
 Ability to understand technical project details and translate client needs into actionable solutions.
 </li>
 <li>
 Experience with CRM systems (Salesforce, Microsoft Dynamics) as a user.
 </li>
 <li>
 Background in project management or engineering within construction.
 </li>
 <li>
 Existing relationships with key stakeholders in Saudi Arabia&rsquo;s giga-projects and Vision 2030 initiatives.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

Cloud Sales Manager - KSA

Explore 973+ Client success manager in Riyadh this January. Find roles across top companies and apply now to boost your career.

973 client success manager jobs IN Riyadh

Customer Success Manager

Clients Care Manager

Software Sales Manager - KSA

Software Sales Manager - KSA

Client Relationship Manager

Cloud Sales Manager - KSA

Cloud Sales Manager - KSA