client success manager

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>WD00098680
</div></div><div><div>Career area:
</div><div>Services
</div></div><div><div>Country/Region:
</div><div>Saudi Arabia
</div></div><div><div>State:
</div><div>Riyadh
</div></div><div><div>City:
</div><div>Riyadh
</div></div><div><div>Date:
</div><div>Wednesday, May 6, 2026
</div></div><div><div>Working time:
</div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<div>Join us as a <b>Client Success Manager</b> for key enterprise accounts in Saudi Arabia, where you will own the post-sales relationship, ensuring customers successfully adopt IT solutions and achieve measurable business outcomes. Acting as the primary point of contact, you will drive satisfaction, retention, and growth by aligning solutions with customers&rsquo; strategic objectives, monitoring service performance, and fostering strong executive relationships. This role requires bilingual stakeholder engagement and a deep understanding of local compliance standards and market dynamics.</div><div></div><div><b><br>
Your Responsibilities:</b></div><div></div><div><br>
<ul><li>
Serve as the primary contact for assigned enterprise accounts, driving customer satisfaction, retention, and growth opportunities.</li><li>
Align IT solutions and success plans with customers&rsquo; business objectives and digital transformation strategies.</li><li>
Monitor service performance and SLAs proactively, coordinating with technical and delivery teams to prevent issues.</li><li>
Lead regular business reviews (QBRs/MBRs), presenting usage insights, ROI metrics, and strategic recommendations to senior stakeholders.</li><li>
Ensure compliance with local regulations and internal governance standards in all engagements.</li><li><b>
Represent the voice of the customer</b> across internal teams, building strong relationships with Arabic- and English-speaking stakeholders.</li></ul><div></div><div><b><br>
Position Requirements:</b></div><div></div><div><ul><li><b><br>
5+ years </b>of experience in technology with hands-on exposure to servers, storage, backup, and end-user products (e.g., laptops).</li><li>
Proven ability to act as a client-facing focal point across sales, pre-sales, and delivery functions.</li><li>
Strong understanding of delivery, implementation, and activation of IT solutions, with proactive issue prevention skills.</li><li>
Excellent communication and stakeholder coordination abilities; capable of building trusted relationships.</li><li><b>
Language requirements: Fluent in English and Arabic (mandatory).</b></li><li>
Strong problem-solving mindset and ability to work collaboratively in a fast-paced environment.</li></ul></div><div></div><div><b><br>
What Can We Offer You:</b></div><div></div><div><br>
<ul><li>
An international team with a high focus on gender diversity.</li><li>
Employee Assistance Program for psychological, legal, and financial consultancy.</li><li>
A company committed to sustainability through CO2 Offset, Asset Recovery Services, and Lenovo Certified Refurbished portfolio.</li><li>
Access to training for personal development via our internal e-learning platform.</li><li>
Mentorship program to support your career growth.</li></ul></div></div><br>
<p></p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div><div><ul><li>Saudi Arabia<br>
</li></ul></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Client Success Manager CSM

Advansys

<div><p>Manage and grow relationships with our existing client portfolio. This role is pivotal in ensuring client satisfaction, driving renewals, and identifying opportunities to upsell additional services. Additionally, the role is responsible for onboarding new clients annually, contributing to our overall business growth.</p><p>
Account Management &amp; Renewals</p><ul><li>
Serve as the primary point of contact for assigned accounts.</li><li>
Ensure timely contract renewals and maintain high client retention rates.</li><li>
Monitor account health and proactively address any issues or concerns.</li></ul><p></p><p><br>
Upselling &amp; Growth</p><ul><li>
Identify opportunities to upsell new services and solutions to existing clients.</li><li>
Develop tailored proposals to meet client needs and maximize revenue growth.</li><li>
Collaborate with internal teams to deliver exceptional value and service.</li></ul><p></p><p><br>
New Client Onboarding</p><ul><li>
Successfully onboard two new clients per year, ensuring a smooth transition and integration.</li><li>
Maintain 30% of pipeline from new clients.</li></ul><p></p><p><br>
Relationship Building</p><ul><li>
Build strong, long-term relationships with key stakeholders within client organizations.</li><li>
Act as a trusted advisor to clients, understanding their business objectives and aligning solutions accordingly.</li><li>
Work closely with sales and partner management teams inside Technology Vendors ensuring they are always recommending our company, protect us against competition and giving us best prices to maximise margins.</li></ul><p></p><p><br>
Reporting &amp; Analysis</p><ul><li>
Track account performance, renewal status, and upsell progress.</li><li>
Prepare regular reports for management on account growth and client satisfaction.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in engineering, computer science, business, or related field.</li></ul><ul><li>
5+ years of experience in account management or client success roles prefer within KSA Area and Software industry
</li><li>Candidates must be based in KSA</li><li>
Proven track record in upselling and renewals within a B2B environment.</li><li>
Strong communication, negotiation, and relationship-building skills.</li><li>
Ability to manage multiple accounts and prioritize effectively.</li><li>
Proficiency in CRM tools and Microsoft Office Suite.</li></ul></div>

Senior Outsourcing Sales Manager - KSA

ByteDance

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 About the Team
 <br/>
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 - Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
 <br/>
 - Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
 <br/>
 - Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
 <br/>
 - Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
 <br/>
 - Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications
 <br/>
 - Bachelor&rsquo;s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
 <br/>
 - Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
 <br/>
 - A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
 <br/>
 <br/>
 Preferred Qualifications
 <br/>
 - Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
 <br/>
 - Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.
 <br/>
 <br/>
 Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
 </strong>
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join ByteDance
  <br/>
 </strong>
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>


Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

Cloudera

<div><p><b>Business Area:
</b></p>Professional Services<p></p><p><b>
Seniority Level:</b></p>
Mid-Senior level<p></p><p><b>
Job Description:</b></p><p>
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.</p><p></p><p>
Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.</p><p></p><p>
Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.</p><p></p><p>
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.</p><p></p><p><b>
As a Customer Success Manager you will:</b></p><ul><li><p>
Exemplify strong customer facing skills and stakeholder management</p></li><li><p>
Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan</p></li><li><p>
Have experience operating on-site with large enterprise customers</p></li><li><p>
Liaise and facilitate with key internal and external stakeholders</p></li><li><p>
Have clear and concise communication skills</p></li><li><p>
Take an Ownership mentality over your customers and work</p></li><li><p>
Be comfortable with program, project management</p></li><li><p>
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes</p></li><li><p>
Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.</p></li><li><p>
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).</p></li></ul><p><b>
We&rsquo;re excited about you if you have:</b></p><ul><li><p>
Fluent English and Arabic Language Skills, other languages a plus</p></li><li><p>
Experience with large scale data platforms</p></li><li><p>
Experience with software implementation and upgrade management</p></li><li><p>
Strong technology background either in a technical or business capacity</p></li><li><p>
Familiarity with project lifecycle management and the complexities around project delivery.</p></li><li><p>
Understanding of data management concepts</p></li><li><p>
Understanding of ITIL concepts</p></li><li><p>
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)</p></li><li><p>
Understanding of networking concepts</p></li><li><p>
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus</p></li><li><p>
 5 or more years relevant experience.</p></li><li><p>
Degree level of education with high attainment or equivalent experience in a related field.</p></li></ul><p></p><p><b>
What you can expect from us:</b></p><ul><li><p>
Generous PTO Policy</p></li><li><p>
Support work life balance with Unplugged Days</p></li><li><p>
Flexible WFH Policy</p></li><li><p>
Mental &amp; Physical Wellness programs</p></li><li><p>
Phone and Internet Reimbursement program</p></li><li><p>
Access to Continued Career Development</p></li><li><p>
Comprehensive Benefits and Competitive Packages</p></li><li><p>
Paid Volunteer Time</p></li><li><p>
Employee Resource Groups</p></li></ul><p></p><p>
EEO/VEVRAA</p><p></p><p>
#LI-Remote</p><p>
#LI-ND3</p></div>

Strategic Customer Success Manager

Tabby | تابي

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Noura Alrasheed
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <strong>
  Client Relationship Management:
 </strong>
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 <br/>
 <br/>
 <strong>
  Client Onboarding:
 </strong>
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 <br/>
 <br/>
 <strong>
  Account Monitoring:
 </strong>
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 <br/>
 <br/>
 <strong>
  Upsell and x-sell:
 </strong>
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 <br/>
 <br/>
 <strong>
  Problem Solving:
 </strong>
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 <br/>
 <br/>
 <strong>
  Product Knowledge:
 </strong>
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 <br/>
 <br/>
 <strong>
  Collaboration:
 </strong>
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 <br/>
 <br/>
 <strong>
  Documentation:
 </strong>
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 <br/>
 <br/>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <strong>
  Education:
 </strong>
 Fresh graduate in business administration, Finance, Economics, or a related field.
 <br/>
 <br/>
 <strong>
  Language:
 </strong>
 Bi-lingual Arabic and English speakers are required.
 <br/>
 <br/>
 <strong>
  Communication Skills:
 </strong>
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 <br/>
 <br/>
 <strong>
  Interpersonal Skills:
 </strong>
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 <br/>
 <br/>
 <strong>
  Problem-Solving Abilities:
 </strong>
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 <br/>
 <br/>
 <strong>
  Organisational Skills:
 </strong>
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 <br/>
 <br/>
 <strong>
  Cross-Functional Collaboration:
 </strong>
 Ability to work collaboratively in a team environment while working independently when necessary.
 <br/>
 <br/>
 <strong>
  Tech Savvy:
 </strong>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 <br/>
 <br/>
 <strong>
  Interest in FinTech:
 </strong>
 A keen interest in financial technology and a desire to learn and grow within the industry.
</div>


Account Management Executive

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Client Relationship Management:
 </strong>
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 <br/>
 <br/>
 <strong>
  Client Onboarding:
 </strong>
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 <br/>
 <br/>
 <strong>
  Account Monitoring:
 </strong>
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 <br/>
 <br/>
 <strong>
  Upsell and x-sell:
 </strong>
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 <br/>
 <br/>
 <strong>
  Problem Solving:
 </strong>
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 <br/>
 <br/>
 <strong>
  Product Knowledge:
 </strong>
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 <br/>
 <br/>
 <strong>
  Collaboration:
 </strong>
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 <br/>
 <strong>
  Documentation:
 </strong>
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 <br/>
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
 </strong>
 Fresh graduate in business administration, Finance, Economics, or a related field.
 <br/>
 <br/>
 <strong>
  Language:
 </strong>
 Bi-lingual Arabic and English speakers are required.
 <br/>
 <br/>
 <strong>
  Communication Skills:
 </strong>
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 <br/>
 <br/>
 <strong>
  Interpersonal Skills:
 </strong>
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 <br/>
 <br/>
 <strong>
  Problem-Solving Abilities:
 </strong>
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 <br/>
 <br/>
 <strong>
  Organisational Skills:
 </strong>
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 <br/>
 <br/>
 <strong>
  Cross-Functional Collaboration:
 </strong>
 Ability to work collaboratively in a team environment while working independently when necessary.
 <br/>
 <br/>
 <strong>
  Tech Savvy:
 </strong>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 <br/>
 <br/>
 <strong>
  Interest in FinTech:
 </strong>
 A keen interest in financial technology and a desire to learn and grow within the industry.
 <br/>
</div>


Wood Mackenzie

<div>
 <p>
  Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For over 50 years our work has guided the decisions of the world&rsquo;s most influential energy producers, utilities companies, financial institutions and governments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Now, with the world&rsquo;s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That&rsquo;s why we&rsquo;ve redefined what&rsquo;s possible with Intelligence Connected.
 </p>
 <p>
  <br/>
 </p>
 <p>
  By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence &ndash; whether planning days, weeks, months or decades ahead.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Wood Mackenzie
 </p>
 <p>
  Intelligence Connected
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WoodMac.com
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Wood Mackenzie Brand Video
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Wood Mackenzie Values
  </strong>
 </p>
 <ul>
  <li>
   Inclusive &ndash; we succeed together
  </li>
  <li>
   Trusting &ndash; we choose to trust each other
  </li>
  <li>
   Customer committed &ndash; we put customers at the heart of our decisions
  </li>
  <li>
   Future Focused &ndash; we accelerate change
  </li>
  <li>
   Curious &ndash; we turn knowledge into action
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue &amp; supporting the company&rsquo;s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.
 </p>
 <p>
  Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Lead Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.
 </p>
 <p>
  You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:
 </p>
 <ul>
  <li>
   Build &amp; maintain strong relationships within assigned high value customer accounts across MENA region, and continually delight them with a positive, customer centric attitude.
  </li>
  <li>
   Work collaboratively with customers to ensure that they are finding value in our products and services. Develop &amp; demonstrate clear understanding of the customer&rsquo;s goals, needs, expectations and preferences continuously.
  </li>
  <li>
   During onboarding, ensure that customers are properly trained, equipped with the right tools &amp; resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
  </li>
  <li>
   Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
  </li>
  <li>
   Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans
  </li>
  <li>
   Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified, drive risk mitigation measures.
  </li>
  <li>
   Be a customer advocate, capturing &amp; delivering customer feedback, to respective teams and identifying opportunities for improvements.
  </li>
  <li>
   Be the voice of the customers in the company, providing the suitable balance between the customer&rsquo;s requests and the company&rsquo;s vision.
  </li>
  <li>
   Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
  </li>
  <li>
   Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
  </li>
  <li>
   Identify need for improvement in process and work collaboratively across teams to effect this.
  </li>
  <li>
   Develop and share best practices with team members to continually improve quality, effectiveness, and efficiency of our processes. Coach team members on customer success best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will have:
 </p>
 <ul>
  <li>
   Significant customer facing experience
  </li>
  <li>
   Working knowledge of the Energy industry is preferred
  </li>
  <li>
   Experience in using health metrics to drive customer success with proven measurable outcomes is required
  </li>
  <li>
   Passion for innovation, growth, and a relentless dedication to making customers successful
  </li>
  <li>
   Strong communication and interpersonal skills, with the ability to effectively listen, influence and relate compassionately to the customer needs/requirements
  </li>
  <li>
   Advance presentation experience is required, ability to create data-driven insights by analysing usage data sets for customers and presenting during Quarterly Business Reviews
  </li>
  <li>
   Exceptional organizational, coaching and time management skills
  </li>
  <li>
   Strong learner with curious mind
  </li>
  <li>
   Advance-level understanding of customer journeys to anticipate problems and solving them proactively
  </li>
  <li>
   Ability to prioritise work and tasks effectively to achieve best customer outcomes
  </li>
  <li>
   Excellent English, other language skills are a plus
  </li>
  <li>
   High levels of adaptability, initiative, and pro-activeness
  </li>
  <li>
   A kind, open, fun, team-oriented working attitude
  </li>
  <li>
   Cultural awareness and appreciation for diversity
  </li>
  <li>
   Experience working with Microsoft applications and Customer Success Platforms is highly preferred.
  </li>
  <li>
   Intermediate knowledge of salesforce.com
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Expectations:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.
  </li>
  <li>
   Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  #LI-DB1
 </p>
 <p>
 </p>
</div>


Lead Specialist - Customer Success

Explore 1246+ Client success manager in Riyadh this May. Find roles across top companies and apply now to boost your career.

1246 client success manager jobs In Riyadh

Client Success Manager CSM

Senior Outsourcing Sales Manager - KSA

Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

Strategic Customer Success Manager

Account Management Executive

Account Management Executive

Lead Specialist - Customer Success