key account manager

commercial manager

sales manager

senior commercial manager

bcm domain consultant

client success manager

Grand Community Co

Job Title : Community &amp; Client Relationship ManagerLocation : Riyadh Industry: Marketing &amp; AdvertisingEmployment Type : Full timeJob Summary:The Community &amp; Client Relationship Manager is responsible for ensuring exceptional client satisfaction by delivering top-tier influencer marketing services. This role oversees the operations and community teams, manages client expectations, develops strategies to exceed targets, and strengthens relationships with clients and influencers.Key Responsibilities:Client Management:<ul><li>Client Success: Ensure client satisfaction by delivering top-notch influencer campaigns aligned with their goals.</li><li>Relationship Building: Foster strong relationships with current and previous clients through regular communication and trust-building initiatives.</li><li>Strategic Planning: Develop and execute client-specific plans and strategies, including a yearly calendar of activities and recommendations.</li><li>Meetings &amp; Updates: Conduct ongoing weekly meetings with clients to review progress, provide updates, and propose innovative solutions.</li></ul>Team Management:<ul><li>Leadership: Manage and mentor the operations and community teams to achieve KPIs and develop their skills.</li><li>Shift Oversight: Organize and manage a 24/7 operational schedule, ensuring smooth transitions between shifts.</li><li>Performance Monitoring: Track team KPIs, provide feedback, and create tailored development plans to improve efficiency and performance.</li></ul>Campaign Oversight:<ul><li>Execution Excellence: Oversee the execution of influencer marketing campaigns, ensuring timely delivery and quality standards.</li><li>Influencer Management: Handle relationships with influencers, ensuring they align with campaign requirements and brand values.</li><li>Campaign Monitoring: Track the performance of campaigns, provide detailed reports, and identify areas for improvement.</li></ul>Sales Support:<ul><li>Collaboration: Work closely with the sales team to ensure seamless communication with clients.</li><li>Closing Deals: Assist in finalizing agreements and upselling services to existing clients by identifying additional opportunities.</li></ul>Operations:<ul><li>Coordination: Ensure smooth communication and collaboration across departments, including sales, marketing, and client success teams.</li><li>Process Improvement: Identify bottlenecks in operations and recommend improvements for greater efficiency and effectiveness.</li><li>Reporting: Prepare and share weekly, monthly, and quarterly reports on team performance, client satisfaction, and campaign success metrics.</li></ul>Strategy &amp; Growth:<ul><li>Market Insights: Stay updated on influencer marketing trends to ensure Grand Community remains a market leader.</li><li>Innovation: Propose new initiatives to enhance services, attract clients, and improve operational workflows.</li><li>Business Development: Contribute to the growth of the company by identifying and pursuing new business opportunities.</li></ul>Job Requirements:&middot; Bachelor&rsquo;s degree in business administration, Marketing, Communications, or a related field.&middot; Minimum of 5 years of experience in operations, community management, or a related role.&middot; Fluent in English.&middot; Possession of a car with a valid driving license.&middot; Strong organizational and time-management skills.Job Type: Full-timePay: From ﷼1,000.00 per monthLocation:<ul><li>Riyadh (Preferred)</li></ul>Work Location: In person

Community & Client Relationship Manager

KinFitz & Co.

<div>
 
 Do you build the kind of client relationships that turn customers into advocates?
 
 
 
 
 
 A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 
 
 
 
 
 They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 
 
 
 
 
 
 What's in it for you:
 
 
 <ul>
 <li>
 15,000&ndash;20,000 SAR / month base
 </li>
 <li>
 Annual bonus &mdash; 5&ndash;25% of salary, paid in May
 </li>
 <li>
 Medical insurance, home country travel allowance, and conveyance reimbursement
 </li>
 <li>
 No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
 </li>
 <li>
 First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
 </li>
 </ul>
 
 
 
 
 
 What you'll be doing:
 
 
 <ul>
 <li>
 Onboarding new SME customers and getting them to value quickly
 </li>
 <li>
 Running product demonstrations and upskilling sessions as the platform evolves
 </li>
 <li>
 Understanding customer business challenges and mapping them to product capabilities
 </li>
 <li>
 Building long-term relationships that generate referrals and organic retention
 </li>
 <li>
 Documenting customer success stories &mdash; real before/after business impact
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
 </li>
 <li>
 Comfortable running product demos and explaining software to non-technical SME owners
 </li>
 <li>
 Fluent Arabic speaker
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 Based in KSA
 </li>
 </ul>
 
 
 
 
 Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 
</div>

Customer Success Manager

NUCLEI

<div></div><div><div><div><div>Enterprise Sales
</div><div><div><h1 class="jobSectionHeader">Key Account Manager (KSA) (Remote)</h1>
<div>Riyadh, Saudi Arabia
<div>Full Time</div></div></div><div> 
</div></div></div></div><div><div><div><div>Why are we building Nuclei?</div><div> 
Nuclei is a product company working with 25+ leading BFSI and telecom enterprises.</div><div></div><div> 
Before we started Nuclei, we listed down a few guiding principles. These were essentially the learnings from our previous startups/companies:</div><ul><li><div>
Think big, think global</div></li><li><div>
Build a sustainable company, from various perspectives</div></li><li><div>
Build for the long term, take long term decisions.</div></li><li>
Leverage distribution</li></ul>
All the above points came together to form Nuclei's vision - &quot;To build a well-respected global product company.&quot;<div></div><div> 
What will you do?</div> 
As a Key Account Manager, you will own and grow strategic bank accounts (existing and new) across KSA and beyond. The ideal candidate will nurture strong B2B relationships, ensure high client satisfaction, and drive growth by partnering with banks to adopt and expand Nuclei&rsquo;s suite of offerings. 
 
What you will do:<ul><li><div>
Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal</div></li><li><div>
Build strong relationships with stakeholders at banks: senior management, digital-banking heads, product/ops leads</div></li><li><div>
Understand the bank&rsquo;s customer segments and digital strategy; tailor proposals leveraging Nuclei&rsquo;s marketplace, SaaS marketplace, subscription bundles</div></li><li><div>
Coordinate with internal teams (product, tech, operations) to ensure timely integration and launch</div></li><li><div>
Monitor account health: usage, transaction volumes, customer adoption and drive upsell/cross-sell</div></li><li><div>
Ensure high client satisfaction; serve as trusted advisor on strategy, not just a vendor</div></li><li>
Provide feedback to help shape Nuclei&rsquo;s product roadmap based on customer needs and market feedback.</li></ul> 
Who should apply:<ul><li><div> 
3 to 5 years&rsquo; experience in B2B sales/account management/client success/business development, ideally within fintech/banking /SaaS domain</div></li><li><div>
Based in KSA (mandatory)</div></li><li><div>
Excellent communication, presentation, stakeholder management skills</div></li><li><div>
Strong relationship-building skills and ability to connect with senior decision-makers in banks</div></li><li><div>
Good business sense, comfortable with SaaS-based, enterprise sales cycles</div></li><li><div>
Self-starter, proactive, comfortable working in a dynamic, agile work environment</div></li><li>
Ability to work cross-functionally internally and coordinate delivery &amp; operations</li></ul></div></div></div></div>

Key Account Manager

CNTXT

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The
 
 Customer Success Manager
 
 supports the execution of CNTXT&rsquo;s Customer Success framework across SMB and commercial customer segments. This role focuses on customer onboarding, adoption enablement, cloud cost optimization basics, and day-to-day customer engagement under the supervision of senior team members. The CSM acts as the first point of contact for smaller customers and supports Senior CSMs with administrative tasks, reporting, and coordination.
 
 
 
 
 
 
 Duties:
 
 
 <ul>
 <li>
 Support onboarding and adoption activities for SMB and commercial customers.
 </li>
 <li>
 Conduct check-ins, monitor early usage signals, and guide customers through foundational cloud practices.
 </li>
 <li>
 Assist in preparing QBR materials, success plans, and analysis reports.
 </li>
 <li>
 Update Salesforce records, customer health metrics, and interaction logs.
 </li>
 <li>
 Coordinate with Support and Delivery for customer issues and service requests.
 </li>
 <li>
 Escalate risks and concerns to senior CSMs and the Customer Success Manager.
 </li>
 </ul>
 
 
 
 
 
 Qualification Requirements
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Business, or similar.
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 3-5 years of experience in customer-facing roles (Support, Presales, CSM, IT, or Cloud).
 </li>
 <li>
 Some exposure to cloud technologies (GCP strongly preferred).
 </li>
 </ul>
 
 
 Certification/License:
 
 
 <ul>
 <li>
 Google Cloud Digital Leader (or willingness to obtain within first 90 days).
 </li>
 </ul>
 
 
 Language Skills:
 
 
 <ul>
 <li>
 Excellent English; Excellent Arabic.
 </li>
 </ul>
 
 
 Functional Job Competencies :
 
 
 <ul>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Basic understanding of cloud services and IT concepts.
 </li>
 <li>
 High willingness to learn GCP, customer success frameworks, and cloud adoption practices.
 </li>
 <li>
 Organized, detail-oriented, and able to manage multiple tasks.
 </li>
 <li>
 Collaborative team player with a growth mindset.
 </li>
 </ul>
</div>

Advansys

<div>Manage and grow relationships with our existing client portfolio. This role is pivotal in ensuring client satisfaction, driving renewals, and identifying opportunities to upsell additional services. Additionally, the role is responsible for onboarding new clients annually, contributing to our overall business growth.
Account Management &amp; Renewals<ul><li>
Serve as the primary point of contact for assigned accounts.</li><li>
Ensure timely contract renewals and maintain high client retention rates.</li><li>
Monitor account health and proactively address any issues or concerns.</li></ul> 
Upselling &amp; Growth<ul><li>
Identify opportunities to upsell new services and solutions to existing clients.</li><li>
Develop tailored proposals to meet client needs and maximize revenue growth.</li><li>
Collaborate with internal teams to deliver exceptional value and service.</li></ul> 
New Client Onboarding<ul><li>
Successfully onboard two new clients per year, ensuring a smooth transition and integration.</li><li>
Maintain 30% of pipeline from new clients.</li></ul> 
Relationship Building<ul><li>
Build strong, long-term relationships with key stakeholders within client organizations.</li><li>
Act as a trusted advisor to clients, understanding their business objectives and aligning solutions accordingly.</li><li>
Work closely with sales and partner management teams inside Technology Vendors ensuring they are always recommending our company, protect us against competition and giving us best prices to maximise margins.</li></ul> 
Reporting &amp; Analysis<ul><li>
Track account performance, renewal status, and upsell progress.</li><li>
Prepare regular reports for management on account growth and client satisfaction.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in engineering, computer science, business, or related field.</li></ul><ul><li>
5+ years of experience in account management or client success roles prefer within KSA Area and Software industry
</li><li>Candidates must be based in KSA</li><li>
Proven track record in upselling and renewals within a B2B environment.</li><li>
Strong communication, negotiation, and relationship-building skills.</li><li>
Ability to manage multiple accounts and prioritize effectively.</li><li>
Proficiency in CRM tools and Microsoft Office Suite.</li></ul></div>

Senior Sales Manager - KSA ( Software Industry )

Tap Payments

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Business team
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth &ndash; and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments. 
As a Tapster you will:<ul><li>
Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).</li><li>
Ensure consistent delivery of high-quality client support and solutions.</li><li>
Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.</li><li>
Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.</li><li>
Oversee the implementation of SLAs and retention strategies for strategic accounts.</li><li>
Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.</li><li>
Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.</li><li>
Ensure internal alignment to optimize payment cycles and implement scalable solutions.</li><li>
Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.</li><li>
Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.</li><li>
Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.</li><li>
Identify opportunities for process improvement within the account management function.</li><li>
Share insights with leadership to influence product development, features, or services based on client feedback.</li><li>
Ensure ongoing excellence in enterprise account management.</li></ul> 
 
What you will bring to the party:<ul><li>
4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.</li><li>
Proven success in managing large-scale, strategic enterprise accounts.</li><li>
Experience in developing and executing retention, upselling, and performance optimization strategies.</li><li>
Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.</li><li>
Proficiency in analyzing data and providing actionable insights to improve client performance.</li><li>
Proven ability to inspire and drive a high-performing account management team.</li><li>
Familiarity with payment processing systems, reporting tools, and CRMs.</li><li>
Advanced proficiency in Excel/Google Sheets for data analysis and reporting.</li><li>
Strong analytical mindset with the ability to translate data into actionable insights.</li><li>
Experience with workplace tools like Slack, ticketing systems, and CRMs.</li><li>
Fluent in English; Arabic is a plus.</li></ul> 
Are you ready to shape the future of payments in MENA?</div>

Manager, Business Account Management

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The Deputy Boutique Manager supports the Boutique Manager in driving the commercial success, operational excellence, and team development of the Solitaire boutique. As a key leader within the boutique, the role ensures Dior&rsquo;s standards of client experience, retail performance, and team engagement are consistently delivered. The Deputy Boutique Manager acts as a role model for the team and assumes responsibility for the boutique in the absence of the Boutique Manager. 
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Business Leadership &amp; Commercial Performance 
<ul><li>Support the Boutique Manager in achieving and exceeding boutique sales targets. 
</li></ul><ul><li>Monitor key retail KPIs including sales turnover, conversion rate, average transaction value, and units per transaction. 
</li></ul><ul><li>Lead daily business follow ups and sales briefings with the team. 
</li></ul><ul><li>Identify opportunities to maximize boutique performance. 
</li></ul><ul><li>Support cross category collaboration to optimize business results. 
</li></ul>Client Experience &amp; Client Development 
<ul><li>Ensure an exceptional luxury client experience aligned with Dior standards. 
</li></ul><ul><li>Develop relationships with high value clients and VIPs. 
</li></ul><ul><li>Encourage client appointments, private presentations, and client outreach. 
</li></ul><ul><li>Support the team in building and maintaining strong client portfolios. 
</li></ul><ul><li>Monitor consistency of service across the boutique. 
</li></ul>Team Leadership &amp; People Development 
<ul><li>Support the Boutique Manager in leading and motivating the team. 
</li></ul><ul><li>Provide coaching on sales techniques and product knowledge. 
</li></ul><ul><li>Ensure clear communication of targets and expectations. 
</li></ul><ul><li>Support recruitment, onboarding, and team development. 
</li></ul><ul><li>Participate in performance reviews and development plans. 
</li></ul>Boutique Operations &amp; Compliance 
<ul><li>Ensure smooth daily boutique operations. 
</li></ul><ul><li>Oversee opening and closing procedures. 
</li></ul><ul><li>Monitor stock management and inventory accuracy. 
</li></ul><ul><li>Ensure compliance with company policies and procedures. 
</li></ul><ul><li>Maintain visual merchandising and boutique presentation standards. 
</li></ul>Leadership Support 
<ul><li>Act as main support to the Boutique Manager. 
</li></ul><ul><li>Take responsibility for the boutique in the absence of the Boutique Manager. 
</li></ul><ul><li>Coordinate with regional teams including HR, Retail Operations, and Merchandising. 
</li></ul><ul><li>Ensure clear communication across the boutique team. 
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>Experience 
<ul><li>5 to 7 years experience in luxury retail. 
</li></ul><ul><li>Previous supervisory or management experience. 
</li></ul><ul><li>Proven track record in driving sales performance. 
</li></ul>Soft Skills 
<ul><li>Leadership and team influence 
</li></ul><ul><li>Client centric mindset 
</li></ul><ul><li>Strong interpersonal communication 
</li></ul><ul><li>Problem solving and decision making 
</li></ul><ul><li>Ability to work under pressure 
</li></ul><ul><li>Adaptability and resilience 
</li></ul><ul><li>High level of professionalism 
</li></ul><ul><li>Accountability and ownership 
</li></ul><ul><li>Team motivation and engagement 
</li></ul><ul><li>Conflict management 
</li></ul>Hard Skills 
<ul><li>Luxury retail sales management 
</li></ul><ul><li>Clienteling and CRM management 
</li></ul><ul><li>Retail KPI monitoring and analysis 
</li></ul><ul><li>Sales performance tracking 
</li></ul><ul><li>Boutique operations management 
</li></ul><ul><li>Inventory and stock control 
</li></ul><ul><li>Cash handling and reporting 
</li></ul><ul><li>Visual merchandising standards 
</li></ul><ul><li>Team coaching and training 
</li></ul><ul><li>Client portfolio management 
</li></ul><ul><li>Microsoft Office and reporting tools 
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

Deputy Boutique Manager Riyadh KSA- ONLY SAUDI Nationals

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794 client success manager jobs In Riyadh

Community & Client Relationship Manager

Customer Success Manager

Key Account Manager

Customer Success Manager

Senior Sales Manager - KSA ( Software Industry )

Manager, Business Account Management

Deputy Boutique Manager Riyadh KSA- ONLY SAUDI Nationals