client success manager

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform. The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions.
 
 
 This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer. This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
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 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

Customer Success Manager

KinFitz & Co.

<div>
 
 Do you build the kind of client relationships that turn customers into advocates?
 
 
 
 
 
 A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 
 
 
 
 
 They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 
 
 
 
 
 
 What's in it for you:
 
 
 <ul>
 <li>
 15,000&ndash;20,000 SAR / month base
 </li>
 <li>
 Annual bonus &mdash; 5&ndash;25% of salary, paid in May
 </li>
 <li>
 Medical insurance, home country travel allowance, and conveyance reimbursement
 </li>
 <li>
 No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
 </li>
 <li>
 First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
 </li>
 </ul>
 
 
 
 
 
 What you'll be doing:
 
 
 <ul>
 <li>
 Onboarding new SME customers and getting them to value quickly
 </li>
 <li>
 Running product demonstrations and upskilling sessions as the platform evolves
 </li>
 <li>
 Understanding customer business challenges and mapping them to product capabilities
 </li>
 <li>
 Building long-term relationships that generate referrals and organic retention
 </li>
 <li>
 Documenting customer success stories &mdash; real before/after business impact
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
 </li>
 <li>
 Comfortable running product demos and explaining software to non-technical SME owners
 </li>
 <li>
 Fluent Arabic speaker
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 Based in KSA
 </li>
 </ul>
 
 
 
 
 Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 
</div>

Advansys

<div>Manage and grow relationships with our existing client portfolio. This role is pivotal in ensuring client satisfaction, driving renewals, and identifying opportunities to upsell additional services. Additionally, the role is responsible for onboarding new clients annually, contributing to our overall business growth.
Account Management &amp; Renewals<ul><li>
Serve as the primary point of contact for assigned accounts.</li><li>
Ensure timely contract renewals and maintain high client retention rates.</li><li>
Monitor account health and proactively address any issues or concerns.</li></ul> 
Upselling &amp; Growth<ul><li>
Identify opportunities to upsell new services and solutions to existing clients.</li><li>
Develop tailored proposals to meet client needs and maximize revenue growth.</li><li>
Collaborate with internal teams to deliver exceptional value and service.</li></ul> 
New Client Onboarding<ul><li>
Successfully onboard two new clients per year, ensuring a smooth transition and integration.</li><li>
Maintain 30% of pipeline from new clients.</li></ul> 
Relationship Building<ul><li>
Build strong, long-term relationships with key stakeholders within client organizations.</li><li>
Act as a trusted advisor to clients, understanding their business objectives and aligning solutions accordingly.</li><li>
Work closely with sales and partner management teams inside Technology Vendors ensuring they are always recommending our company, protect us against competition and giving us best prices to maximise margins.</li></ul> 
Reporting &amp; Analysis<ul><li>
Track account performance, renewal status, and upsell progress.</li><li>
Prepare regular reports for management on account growth and client satisfaction.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in engineering, computer science, business, or related field.</li></ul><ul><li>
5+ years of experience in account management or client success roles prefer within KSA Area and Software industry
</li><li>Candidates must be based in KSA</li><li>
Proven track record in upselling and renewals within a B2B environment.</li><li>
Strong communication, negotiation, and relationship-building skills.</li><li>
Ability to manage multiple accounts and prioritize effectively.</li><li>
Proficiency in CRM tools and Microsoft Office Suite.</li></ul></div>

Senior Sales Manager - KSA ( Software Industry )

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div> 
<div></div>
<h3 class="jobSectionHeader">
Key Responsibilities</h3><div> 

Client Relationship Management: Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div></div><div> 

Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.</div><div></div><div> 

Account Monitoring: Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div> 

Upsell and x-sell: increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div> 

Communication: Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.</div><div></div><div> 

Problem Solving: Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div> 

Product Knowledge: Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div> 

Collaboration: Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
Documentation: Maintain accurate client interactions, transactions, and communications records in our CRM system.</div><div></div><div> 
</div> 
<h3 class="jobSectionHeader">Skills, Knowledge &amp; Expertise</h3><div> 

Education: Fresh graduate in business administration, Finance, Economics, or a related field.</div><div></div><div> 

Language: Bi-lingual Arabic and English speakers are required.</div><div></div><div> 

Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div> 

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div> 

Problem-Solving Abilities: Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div></div><div> 

Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div> 

Cross-Functional Collaboration: Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div> 

Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div> 

Interest in FinTech: A keen interest in financial technology and a desire to learn and grow within the industry.</div> 
<div></div>
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Account Management Executive

Tabby | تابي

<div>
 
 
 Department:
 
 Account Management
 
 
 
 Location:
 
 KSA
 
 
 
 
 Description
 
 
 
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship Management:
 
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 
 
 
 Client Onboarding:
 
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 
 
 
 Account Monitoring:
 
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 
 
 
 Upsell and x-sell:
 
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 
 
 
 Communication:
 
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 
 
 
 Problem Solving:
 
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 
 
 
 Product Knowledge:
 
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 
 
 
 Collaboration:
 
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 
 
 Documentation:
 
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 
 
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Education:
 
 Fresh graduate in business administration, Finance, Economics, or a related field.
 
 
 
 Language:
 
 Bi-lingual Arabic and English speakers are required.
 
 
 
 Communication Skills:
 
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 
 
 
 Interpersonal Skills:
 
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 
 
 
 Problem-Solving Abilities:
 
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 
 
 
 Organisational Skills:
 
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 
 
 
 Cross-Functional Collaboration:
 
 Ability to work collaboratively in a team environment while working independently when necessary.
 
 
 
 Tech Savvy:
 
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 
 
 
 Interest in FinTech:
 
 A keen interest in financial technology and a desire to learn and grow within the industry.
 
</div>

<div>
 
 Department:
 
 Account Management
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Noura Alrasheed
 
 
 
 Description
 
 
 
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 
 
 Key Responsibilities
 
 
 
 Client Relationship Management:
 
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 
 
 
 Client Onboarding:
 
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 
 
 
 Account Monitoring:
 
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 
 
 
 Upsell and x-sell:
 
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 
 
 
 Communication:
 
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 
 
 
 Problem Solving:
 
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 
 
 
 Product Knowledge:
 
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 
 
 
 Collaboration:
 
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 
 
 
 Documentation:
 
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 
 
 Skills, Knowledge &amp; Expertise
 
 
 
 Education:
 
 Fresh graduate in business administration, Finance, Economics, or a related field.
 
 
 
 Language:
 
 Bi-lingual Arabic and English speakers are required.
 
 
 
 Communication Skills:
 
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 
 
 
 Interpersonal Skills:
 
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 
 
 
 Problem-Solving Abilities:
 
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 
 
 
 Organisational Skills:
 
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 
 
 
 Cross-Functional Collaboration:
 
 Ability to work collaboratively in a team environment while working independently when necessary.
 
 
 
 Tech Savvy:
 
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 
 
 
 Interest in FinTech:
 
 A keen interest in financial technology and a desire to learn and grow within the industry.
</div>

LiuGong Machinery

<div>
 
 The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Operate as the primary point of contact for key account clients (Chinese)
 </li>
 <li>
 Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners
 </li>
 <li>
 Prepare and guarantee monthly, quarterly and annual sales forecasts
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience in Business
 </li>
 <li>
 3+ years' of relevant work experience
 </li>
 <li>
 Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Fluent Chinese speaker, average English skill
 </li>
 </ul>
 
 
</div>

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Customer Success Manager

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Senior Sales Manager - KSA ( Software Industry )

Account Management Executive

Account Management Executive

Account Management Executive

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