customer service representative Jobs in Lahore

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customer support representative Jobs in Lahore

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customer service representative (csr)

client relations specialist Jobs in Lahore

client relations specialist

client success operations specialist

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 <br/>
 <br/>
 Division Link: https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  About The Position
  <br/>
  <br/>
 </strong>
 We are seeking a highly detail-oriented and process-driven
 <strong>
  Client Success Operations Specialist
 </strong>
 to support the operational backbone of the Client Success function.
 <br/>
 <br/>
 This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.
 <br/>
 <br/>
 Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.
 <br/>
 <br/>
 <strong>
  What Success Looks Like
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Renewals are processed accurately and on time with zero revenue leakage
  </li>
  <li>
   Salesforce data remains clean, reliable, and audit-ready
  </li>
  <li>
   Billing and contract records are aligned and reconciled
  </li>
  <li>
   Reporting provided to leadership is accurate, timely, and actionable
  </li>
  <li>
   Offboarding and account changes are executed seamlessly with no downstream impact
  </li>
  <li>
   Cross-functional stakeholders experience strong operational partnership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Renewal Operations &amp; Revenue Accuracy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Update renewal pricing and contract terms for all renewing clients on a monthly basis
  </li>
  <li>
   Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment
  </li>
  <li>
   Maintain structured renewal tracking documentation to ensure timely and error-free execution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting &amp; Analytics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success
  </li>
  <li>
   Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends
  </li>
  <li>
   Ensure all reporting aligns with Salesforce data and revenue records
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Offboarding &amp; Revenue Adjustments
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute operational offboarding for clients transitioning to dormant or terminated status
  </li>
  <li>
   Update account status in Salesforce and internal systems to reflect lifecycle changes
  </li>
  <li>
   Notify internal stakeholders to ensure cross-functional alignment
  </li>
  <li>
   Coordinate billing stops and final reconciliations with Finance
  </li>
  <li>
   Update revenue forecasts, attrition tracking, and reporting accordingly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Module &amp; Account Changes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create and distribute module listing and breakdown reports
  </li>
  <li>
   Manage module removals, swaps, and adjustments
  </li>
  <li>
   Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salesforce Data Integrity
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain complete, accurate, and reportable Salesforce records
  </li>
  <li>
   Monitor data inputs to preserve dashboard and reporting reliability
  </li>
  <li>
   Partner with Client Success Managers to resolve discrepancies and enforce governance standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accounts Receivable Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with A/R and Billing teams to monitor payment compliance
  </li>
  <li>
   Flag delinquent accounts to Client Success leadership
  </li>
  <li>
   Support structured follow-up processes to drive timely resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Core Competencies (Must Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution
  </li>
  <li>
   Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies
  </li>
  <li>
   Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance
  </li>
  <li>
   Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards
  </li>
  <li>
   Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts
  </li>
  <li>
   Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data
  </li>
  <li>
   Professional Communication &ndash; Strong written and verbal communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment
  </li>
  <li>
   Experience supporting renewal workflows, billing reconciliation, and revenue-related processes
  </li>
  <li>
   Strong proficiency in Salesforce, including reporting and data governance
  </li>
  <li>
   Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)
  </li>
  <li>
   Familiarity with SaaS licensing or module-based pricing models
  </li>
  <li>
   Exposure to financial reconciliation or revenue operations environments
  </li>
  <li>
   Experience preparing executive-level reporting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong sense of responsibility and customer care
  </li>
  <li>
   Willingness to learn and grow in a global support environment
  </li>
  <li>
   Respect for processes, quality standards, and teamwork
  </li>
  <li>
   Professional communication and a positive attitude
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Schedule &amp; Availability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)
  </li>
  <li>
   Post-Training Schedule:
   <br/>
   <br/>
  </li>
 </ul>
 Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Client Success Operations Specialist

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:<br>
<div>Jonas Club</div>, a division of Jonas Software, an operating group of Constellation Software Inc , has helped over 2,300 clubs around the world Client the right mix of software solutions to optimize the management of their unique businesses. We have achieved this by providing, and customizing, a fully integrated suite of applications designed to manage business areas such as Accounting &amp; Membership, Food &amp; Beverage, Retail Sales, Spas, Gyms, Fitness Centers &amp; Classes, Payroll, Employee Management &amp; HR, Hotels, Marinas &amp; more.</div></div><div></div><div><div><br>
The Position:</div></div><div><div>
This role directly supports the company&rsquo;s goals by ensuring that customers and internal teams can effectively learn and adopt Jonas Club products through a stable, well managed LMS. By keeping training content accurate, up to date, accessible, and aligned with product releases, the role helps drive product adoption, reduce support friction, and improve customer experience.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><div><br>
LMS Administration</div></div><div><ul><li><div>
Manage day-to-day operations of the LMS (Articulate Reach 360)</div></li></ul></div><div><ul><li><div>
Update and maintain existing courses to reflect product improvements and new features</div></li></ul></div><div><ul><li><div>
As proficiency grows, create the quarterly <i>What&rsquo;s New</i><i> </i>courses based on release notes</div></li></ul></div><div><ul><li><div>
Prepare courses for publication by linking references, uploading course PDFs and completing final QA steps</div></li></ul></div><div><ul><li><div>
Flag content gaps, technical issues, or inconsistencies for review by the Sr. Digital Education Specialist before publishing</div></li></ul></div><div><ul><li><div>
Monitor and troubleshoot technical issues and coordinate with the platform provider when needed</div></li></ul></div><div><ul><li><div>
Ensure content is accessible, organized, and consistently branded by adding alt text, video captions, and integrating AI-generated audio narration for accessibility and engagement</div></li></ul></div><div><ul><li><div>
Develop AI-assisted quizzes aligned with learning objectives and product accuracy</div></li></ul></div><div></div><div><div>
Reporting &amp; Insights</div></div><div><ul><li><div>
Provide timely updates on course status, user issues, and LMS performance to the Sr. Digital Education Specialist to support planning and decision-making</div></li></ul></div><div><ul><li><div>
Generate and distribute regular learning performance reports for leaders and stakeholders</div></li></ul></div></div><div><div><ul><li><div>
Maintain the Users Excel file to support internal teams with client registration verification</div></li></ul></div><div></div><div><div>
User Support &amp; Engagement</div></div><div><ul><li><div>
Manage user accounts across clients and internal staff, including onboarding, updates, and troubleshooting</div></li></ul></div><div><ul><li><div>
Register new support site accounts for the Academy to increase product awareness</div></li></ul></div><div><ul><li><div>
Future: Support manual setup for client team-based training assignments</div></li></ul></div><div></div><div><div><br>
Required Skills &amp; Qualifications:</div></div><div><ul><li><div>
2+ years of experience in LMS administration or a similar training technology role</div></li></ul></div><div><ul><li><div>
Proficiency in one or more LMS platforms (Articulate, Docebo, Cornerstone, etc.) and instructional design or course authoring tools (e.g., Rise 360, Storyline)</div></li></ul></div><div><ul><li><div>
Strong understanding of SCORM/xAPI and e-learning course standards</div></li></ul></div><div><ul><li><div>
Proficient with Excel and LMS-related data tracking</div></li></ul></div><div><ul><li><div>
Excellent attention to detail, organization, and follow-through</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills</div></li></ul></div><div><ul><li><div>
Able to execute course publishing workflows (uploads, links, QA)</div></li></ul></div><div><ul><li><div>
Familiarity with accessibility standards (alt text, structure content, captions, colour contrast, etc.)</div></li></ul></div><div></div><div><div>
Nice to Have:</div></div><div><ul><li><div>
Familiarity with customer education programs or client onboarding</div></li></ul></div><div><ul><li><div>
Background in L&amp;D or technical support</div></li></ul></div><div></div><div><div><br>
Success Profile &amp; Behaviours (Lominger Competencies)</div></div></div><div></div><div><div><div>
The ideal candidate will demonstrate strength in the following Lominger leadership competencies:</div></div><div><ul><li><div>
Learning Agility &ndash; Quickly grasps new tools, systems, and content needs; applies learning to improve outcomes.</div></li></ul></div><div><ul><li><div>
Customer Focus &ndash; Anticipates learner needs and removes friction from the learning journey.</div></li></ul></div><div><ul><li><div>
Priority Setting &ndash; Manages multiple tasks and stakeholders, using time effectively and focusing on what matters most.</div></li></ul></div><div><ul><li><div>
Action-Oriented &ndash; Takes initiative and follows through independently.</div></li></ul></div><div><ul><li><div>
Problem Solving &ndash; Applies sound judgment and logical reasoning to diagnose issues and recommend improvements.</div></li></ul></div><div><ul><li><div>
Interpersonal Savvy &ndash; Builds relationships across departments with empathy, professionalism, and clear communication.</div></li></ul></div><div><ul><li><div>
Process Management &ndash; Defines, builds, and refines repeatable processes that improve user experience and team efficiency.</div></li></ul></div><div><ul><li><div>
Drive for Results &ndash; Holds self accountable for timely, high-quality outcomes and ongoing optimization.</div></li></ul></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li><div>
LMS is stable, user-friendly, and widely adopted</div></li></ul></div><div><ul><li><div>
Learners are actively engaged with clear paths to completion</div></li></ul></div><div><ul><li><div>
Managers and stakeholders have the data they need to support their teams</div></li></ul></div><div><ul><li><div>
Training content is well organized, and publishing workflows are completed consistently and accurately</div></li></ul></div><div><ul><li><div>
Courses are consistently updated to reflect new features, improvements, and release-driven product changes</div></li></ul></div><div><ul><li><div>
Quarterly What&rsquo;s New courses are produced accurately and on schedule</div></li></ul></div><div><ul><li><div>
Content meets accessibility standards, including alt text and AI-generated narration</div></li></ul></div><div><ul><li><div>
AI-assisted quizzes are accurate, aligned with product knowledge, and maintained across all courses</div></li></ul></div></div><div></div><div><div><div><i><br>
Work Schedule &amp; Availability</i></div></div><div><ul><li><div>
Training Schedule:<br>
9:00 AM &ndash; 4:00 PM EST (6:00 PM &ndash; 2:00 AM PKT) for a minimum of two weeks.</div></li></ul></div><div><ul><li><div>
Post-Training Schedule:<br>
Once training is complete, the hours worked can be 4:00am-12:00pm EST (02:00 PM - 10:00 PM PKT) (subject to change based on business needs)<br>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Digital Education Assistant

Dr Masood homoeopathic pharmaceuticals Pvt Ltd

<p>We are looking for a motivated and results-driven Sales Specialist with 1 year of experience in the logistics industry. The ideal candidate will be responsible for generating new business, maintaining client relationships, and achieving sales targets in freight forwarding, transportation, and supply chain solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and develop new business opportunities in logistics services.</li><li>Build and maintain strong relationships with clients.</li><li>Promote freight forwarding, warehousing, transportation, and supply chain solutions.</li><li>Prepare quotations, proposals, and negotiate contracts.</li><li>Achieve monthly and quarterly sales targets.</li><li>Coordinate with operations team to ensure smooth service delivery.</li><li>Maintain CRM records and sales reports.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Sales Specialists (Logistics)

Mergestack

<p><b>Company Overview:</b></p><p>At MergeStack, we envision a future where innovation knows no bounds, and technology seamlessly integrates with human potential. As a leading software development company, our vision is to be the catalyst for transformative solutions that empower businesses and individuals to thrive in the digital era.</p><p>Mergestack is looking to hire <b>Business Development Executive</b>:</p><p>We're on the hunt for a seasoned Bidding Specialist with a knack for crafting compelling proposals and a deep understanding of Upwork and other platforms. If you have a talent for identifying and securing new business opportunities, along with exceptional verbal and written communication skills, we want you on our team. Your role will be pivotal in driving our business forward, creating lasting partnerships, and broadening our clientele through strategic bids and effective use of platforms like Upwork, Fiverr, and through email marketing campaigns.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop tailored proposals for Upwork, demonstrating a keen insight into client needs and project specifics.</li><li>Actively pursue new business opportunities with strategic bids and compelling communication to prospective clients.</li><li>Ensure strict adherence to Upwork policies, maintaining a compliant and professional profile.</li><li>Analyze project needs, conduct market and competitor research, and formulate competitive pricing strategies to win bids.</li><li>Engage with clients professionally, showcasing our portfolio and highlighting our achievements to underline our industry prowess.</li><li>Employ persuasive communication techniques to transform prospects into firm project agreements.</li><li>Foster and maintain client relations, aiming for satisfaction and opportunities for ongoing partnerships.</li><li>Focus on generating new business primarily through Upwork, with a keen eye for client needs and customisation of proposals accordingly.</li><li>Commit to the long-term success of client relationships, ensuring a foundation for future collaborations.</li></ul><p><b>Requirements:</b></p><ul><li>A minimum of <b>1-2 years</b> of proven experience in securing projects on Upwork, with a strong background in freelancing and project acquisition.</li><li>Demonstrated success as a Bidder on Upwork and Freelancer, with a portfolio of secured projects.</li><li>Exceptional communication skills, both written and verbal.</li><li>Robust analytical abilities to evaluate project requirements, market trends, and conduct competitor assessments.</li><li>Proficient in negotiation, with a track record of successfully closing deals.</li><li>Highly motivated, with a goal-driven approach and a consistent record of meeting or exceeding targets.</li><li>Bachelor's degree in Business Administration, Marketing, or related field.</li><li>Minimum of 1 year of experience in business development or sales, preferably in the IT sector.</li><li>Proven track record of achieving sales targets and driving revenue growth.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul><p><b>Perks &amp; Benefits:</b></p><ul><li>Lunch</li><li>EOBI</li><li>Annual Leaves</li><li>Casual &amp; Sick leaves</li><li>Public Holidays</li><li>Annual Tours</li><li>Annual/Bi Annual Increments</li><li>Transport Allowance</li><li>Gym Allowance</li><li>Medical Reimbursements</li></ul><p><b>Salary</b>:</p><p>Market Competitive Salary</p><p><b>Industry</b></p><p>IT Services and IT Consulting</p><p><b>Employment Type</b></p><p>Full-time</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Must have experience of bidding and lead generation in Upwork and Fiver</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Business Development: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Business Development Executive

Full Circle

<p><b>Job Title: Amazon Project Management Specialist</b></p><p><b>Department:</b> Client Success Team<br/><b>Reports To:</b> Brand Manager<br/><b>Location:</b> On-site (Lahore, Pakistan)<br/><b>Schedule:</b> 6:00 PM &ndash; 2:00 AM (Pakistan Time)<br/><b>Level:</b> Associate</p><p><b>About Full Circle Agency</b></p><p>Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries. We partner with top-tier brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.</p><p>Our values are simple: integrity, transparency, client success, and <b>relentless accountability</b>. We don't just &quot;manage&quot; accounts; we drive them. We are building a high-performance culture where we equip our team with tools that make them unstoppable.</p><p><b>Is This Role For You?</b></p><p>We are looking for an execution machine. We don't need another strategist; we need a &quot;doer&quot; who ensures the strategy actually happens.</p><p><b>This Role Is NOT For You If:</b></p><ul><li>You are passive and wait for people to tell you they finished a task.</li><li>You feel &quot;awkward&quot; chasing team members for updates.</li><li>You are disorganized or let details slip through the cracks.</li><li>You think Project Management is just &quot;forwarding emails.&quot;</li><li>You make excuses when deadlines are missed.</li></ul><p><b>This Role IS For You If:</b></p><ul><li>You take <b>radical ownership</b> of the project timeline&mdash;no excuses.</li><li>You love checklists, workflows, and turning chaos into order.</li><li>You are &quot;Tech-Savvy&quot; and can master tools like Airtable quickly.</li><li>You understand that a plan is useless without execution.</li><li>You want to control outcomes through preparation and follow-up.</li></ul><p><b>What Success Looks Like</b></p><p><b>In your first 90 days, you will:</b></p><ul><li><b>Own the Workflow:</b> Take full control of the team's <b>Airtable</b> workspace, ensuring 100% data accuracy and real-time task tracking.</li><li><b>Bridge Strategy &amp; Execution:</b> Attend all team meetings, extract every action item, and immediately convert them into assigned tasks with deadlines.</li><li><b>Drive Accountability:</b> Maintain a daily follow-up rhythm where no task goes unchecked. The Brand Manager should never have to ask &quot;is this done?&quot; because you've already confirmed it.</li><li><b>Support Account Health:</b> Assist in compiling weekly reports and monitoring account alerts so the Brand Manager can focus on growth strategy.</li><li><b>Learn the Lingo:</b> Demonstrate fluency in core Amazon terminology (PPC, Listings, Account Health) to communicate effectively with the POD.</li></ul><p><b>Your Responsibilities</b></p><p><b>1. Relentless Project Execution</b></p><ul><li>Convert high-level discussions from team channels and meetings into actionable, assigned tasks immediately.</li><li>Act as the &quot;Enforcer&quot;&mdash;aggressively follow up with team members to ensure tasks are completed on time.</li><li>Identify bottlenecks in the workflow where the team is lagging and push for resolution.</li><li>When something goes wrong, you fix it&mdash;no finger-pointing at the client or other teams.</li></ul><p><b>2. Tool Mastery &amp; Organization</b></p><ul><li>Own the Project Management stack (specifically <b>Airtable</b>).</li><li>Ensure all data is accurate, tasks are updated, and the tool is utilized to its full potential.</li><li>You will be measured on the cleanliness and accuracy of the project trackers.</li></ul><p><b>3. Account Coordination &amp; Reporting</b></p><ul><li>Assist in creating detailed weekly/monthly reports showing account success.</li><li>Manage routine client communications and updates regarding project status.</li><li>Maintain a high-level view of account health (inventory alerts, campaign status) and assign fixes to the relevant specialists.</li></ul><p><b>Requirements (Non-Negotiable)</b></p><p><b>Experience &amp; Skills</b></p><ul><li><b>Project Management Expertise:</b> Proven experience in managing tasks, timelines, and enforcing deadlines.</li><li><b>Tech-Savvy Background:</b> Experience in IT, Software, or Digital Marketing sectors. <i>(Note: We are not looking for Project Managers from construction, mechanical, or oil &amp; gas backgrounds.</i></li><li><b>Tool Proficiency:</b> High proficiency in Project Management software is required (Airtable experience is a massive plus).</li><li><b>Amazon Familiarity:</b> Basic &quot;know-how&quot; of the industry is required. You must understand terms like Campaigns, Account Health, and PPC to function in this team.</li><li><b>Communication:</b> Excellent English (written and verbal) is required.</li></ul><p><b>Logistics</b></p><ul><li><b>Location:</b> This is strictly an office-based position in <b>Lahore</b>; remote work is unavailable.</li><li><b>Equipment:</b> Candidates must have their own laptop/machine.</li><li><b>Shift:</b> You must be available to work from <b>6 PM to 2 AM (Pakistan Time)</b>.</li></ul><p><b>Why Join Full Circle Agency?</b></p><p><b>Competitive Benefits &amp; Culture</b></p><ul><li><b>Annual Paid Leaves</b> &amp; Observed National Holidays (including Eid and Muharram).</li><li><b>KPI based rewards</b></li><li><b>Work with Top-Tier Brands:</b> Gain valuable experience managing campaigns for leading 7-8 figure US brands.</li><li><b>High-Performance Culture:</b> Work with people who care about winning, not making excuses.</li><li><b>Team Excursions:</b> Enjoy team trips and outings organized by Full Circle.</li></ul><p><b>One Last Thing</b></p><p>We're looking for someone who wants to be <b>the best</b>, not just good enough. If you're energized by accountability, motivated by completing tasks, and believe great teams are built on individual excellence, we want to talk to you.</p><p>Ready to own your outcomes? Apply now.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Amazon Project Management Specialist

Explore 1135+ Client success operations specialist in Lahore this March. Find roles across top companies and apply now to boost your career.

1135 client success operations specialist jobs In Lahore

Client Success Operations Specialist

Client Success Operations Specialist

Customer Services Specialist

Digital Education Assistant

Sales Specialists (Logistics)

Business Development Executive

Amazon Project Management Specialist