customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

client acquisition executive Jobs in Lahore

client acquisition executive

customer sales representative Jobs in Lahore

customer sales representative

client support consultant

Digital Conversions Media Private Limited

About the RoleThe Client Success Executive will be responsible for ensuring high levels of client satisfaction by managing client interactions, supporting partner operations, and contributing to risk assessment. This role requires close collaboration with client servicing, partner account management, and risk teams to ensure seamless service delivery and proactive issue resolution.Key Responsibilities Client, Partner &amp; Order Support<ul><li>Handle client, partner, and affiliate support via chats, emails, and tickets across multiple platforms in a timely and professional manner.</li><li>Process and manage sales orders accurately for multiple brands.</li><li>Act as a communication bridge between developers, suppliers, and internal teams to improve system performance and reduce API failures.</li><li>Raise, track, and follow up on queries and concerns from customers, affiliates, and partners.</li><li>Serve as an escalation point for Partner Account Managers (PAMs) when issues remain unresolved.</li><li>Monitor partner communication groups and proactively take ownership where responses are delayed.</li><li>Drive revenue growth by converting customer chats into orders (#OrderByChat).</li></ul>Partner Management &amp; Affiliate Operations<ul><li>Evaluate partner performance regularly and coordinate assessments with PAMs.</li><li>Support and lead the recruitment, onboarding, and compliance checks for new partners.</li><li>Assign and manage affiliate codes and support affiliate operations.</li><li>Monitor supplier balances and live chat billing invoices.</li><li>Assist the merchandising team in improving content clarity across websites (TTD &amp; ALG).</li></ul>Risk, Compliance &amp; Chargeback Management<ul><li>Review transactions and sales orders flagged for manual and risk review.</li><li>Assess transaction-level risk and make decisions related to chargeback initiation.</li><li>Manage chargeback responses, documentation, and follow-ups.</li><li>Conduct competitor and market analysis to identify high-risk industries and activities.</li><li>Develop and implement strategies to mitigate credit, fraud, and operational risks.</li><li>Establish, monitor, and report on key risk indicators (KRIs).</li><li>Monitor external and industry factors impacting organizational risk exposure.</li></ul>Training, Collaboration &amp; Reporting<ul><li>Contribute to building a Training &amp; Development framework by mentoring agents on operations, accounts, and risk processes.</li><li>Collaborate with cross-functional teams to strengthen operational efficiency and risk mitigation.</li><li>Communicate risk insights and operational updates clearly across internal stakeholders.</li><li>Continuously review and improve support, risk, and partner management processes for effectiveness.</li><li>Support initiatives to improve customer satisfaction and online reviews in coordination with the review officer.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Strong interpersonal skills with the ability to build trust and maintain client relationships.</li><li>Excellent written and verbal communication skills.</li><li>Ability to collaborate effectively with cross-functional teams.</li><li>Strong analytical, problem-solving, and decision-making abilities.</li><li>Detail-oriented with strong organizational and time-management skills.</li></ul>Preferred Traits<ul><li>Disciplined and punctual.</li><li>Detail-oriented and responsible.</li><li>Willing to learn and grow with the company.</li><li>Comfortable working under supervision.</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your approximate daily travel time to our office located in DHA Phase 8, Lahore?</li><li>Are you and your immediate family currently based in Lahore?</li><li>Do you have a Bachelor&rsquo;s degree in Business Administration or a relevant field?</li></ul>Work Location: In person

Chat Support /Client Success Executive

KB FACILITIES MANAGEMENT

360 Recruitment Consultant (Junior Post) Excellent English Communication Skills RequiredJOB DESCRIPTION:A 360 Recruitment Consultant is responsible for managing the full recruitment lifecycle. This includes business development, client relationship management, candidate sourcing, interviewing, negotiating offers, and closing placements. The role requires strong sales ability, communication skills, and relationship-building expertise.Key Responsibilities<ul><li>1. Client Hunting</li><li>2. Candidate Sourcing &amp; Management</li><li>3. Business Development</li><li>4. Client Management</li><li>5. Process Management</li><li>6. Post-Placement &amp; Account Growth</li><li>7. Third Party Recruitment.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in recruitment or sales (preferred)</li><li>Strong communication and negotiation skills</li><li>Ability to work in a target-driven environment</li><li>Excellent time management and organizational skills</li><li>Commercial awareness and market knowledge</li><li>Resilience and self-motivation</li></ul>KPIs (Key Performance Indicators)<ul><li>Revenue generation</li><li>Number of placements</li><li>Client acquisition and retention</li><li>Candidate pipeline activity</li><li>Interview-to-placement ratio</li></ul>Location:DHA Phase 1, LahoreSalary:Rs. 60,000 to 75,000 starting with an increment after reviewing 3 months&rsquo; performance. The payment date is 15th of next month.Shift Timings:- [ ] 14:00 to 23:00Job Type: Full-timeJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work right away?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

360 Recruitment Consultant (Junior Post)

Innovatex Hub Private Limited

Location: Office# 210 Defence Rd, Lda Avenue Phase 1 Lda Avenue, Lahore, 54000, Pakistan (On-site) Employment Type: Full-Time Salary: PKR 50,000 &ndash; 80,000 (Based on experience &amp; skill level)About the RoleWe are hiring a Customer Support &amp; CRM Executive to manage international B2B customer inquiries, maintain CRM records, support quotation processes, and coordinate between our Pakistan digital operations team and UAE commercial office.This role involves structured training during the first month before full operational responsibility is assigned.Important: This is NOT a call center position. Strong written English and professional communication skills are mandatory.Reporting LineYou will report to:<ul><li>Operations Lead / SEO Lead (Pakistan Office)</li><li>Commercial Coordinator (UAE &ndash; Pricing &amp; Approvals)</li></ul>Key ResponsibilitiesMonth 1 &ndash; Training Phase<ul><li>Learn CRM system and lead tagging protocols</li><li>Understand customer segmentation (New / Non-active / Existing)</li><li>Study pricing logic and approval workflow</li><li>Shadow quotation preparation process</li><li>Learn industrial PPE &amp; workwear product portfolio</li><li>Understand coordination process with UAE commercial team</li></ul>Post-Training Responsibilities<ul><li>Handle inbound B2B inquiries (Email, WhatsApp, Website, LinkedIn)</li><li>Maintain accurate CRM records</li><li>Prepare quotations based on approved pricing structure</li><li>Conduct quotation follow-ups professionally</li><li>Coordinate with logistics and UAE commercial team</li><li>Generate weekly operational reports</li><li>Maintain structured documentation of communications</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Commerce, or related field)</li><li>1&ndash;3 years experience in Customer Support / Sales Support / CRM / E-commerce</li><li>Strong written English (mandatory)</li><li>Proficiency in MS Excel</li><li>Familiarity with CRM systems (Zoho, HubSpot, Odoo preferred)</li><li>Comfortable handling international customers</li></ul>Required Skills<ul><li>Professional email drafting skills</li><li>Strong follow-up discipline</li><li>Ability to manage multiple inquiries efficiently</li><li>Basic understanding of quotation processes</li><li>Commercial awareness</li><li>Problem-solving mindset</li></ul>Preferred (Advantage)<ul><li>Experience in B2B environment</li><li>Textile / PPE / Industrial product exposure</li><li>Experience working with UAE-based operations</li><li>Basic knowledge of international trade processes</li></ul>Why Join Us?<ul><li>International exposure (UAE&ndash;Pakistan operations)</li><li>Structured training &amp; growth pathway</li><li>Professional work environment</li><li>Opportunity to grow into senior operations/commercial roles</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Support & CRM Executive (B2B / International Operations)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About the RoleWe are expanding our AI and automation practice &mdash; both to drive transformation across our group companies and to deliver automation solutions to external clients across the GCC. We are hiring a senior AI Automation Consultant to lead this charge: someone who can walk into a business, understand how it actually runs, identify where AI and automation create real value, and architect solutions that get built and adopted.This is a senior, client-facing role. You will own the discovery-to-solution arc: gathering requirements, mapping workflows, building business cases, designing automation architectures, and handing well-scoped specifications to automation engineers for implementation. You will work across departments internally (Sales, Operations, Finance, HR, Customer Support) and directly with external client stakeholders.What You'll Do<ul><li>Lead discovery engagements with internal departments and external clients &mdash; interviewing stakeholders, mapping current-state workflows, and identifying automation opportunities with clear ROI.</li><li>Translate business problems into AI and automation solution designs: agent workflows, integrations, RAG systems, document processing pipelines, voice and call analytics, customer-facing assistants, and back-office automation.</li><li>Build business cases with quantified impact (cost savings, time recovered, error reduction, revenue uplift) and present them to leadership and clients.</li><li>Architect end-to-end solutions using modern AI tooling &mdash; LLM APIs (Anthropic, OpenAI), automation platforms (n8n, Make, Zapier), agent frameworks, vector databases, and integration with CRM, ERP, HRMS, and telephony systems.</li><li>Write detailed solution specifications and acceptance criteria that automation engineers can implement without ambiguity.</li><li>Partner with engineering during build, validate outputs, design evaluation methodologies, and ensure solutions actually work in production.</li><li>Lead pilot rollouts, drive user adoption, and create the SOPs, documentation, and enablement materials that make solutions stick.</li><li>Support pre-sales for external client engagements: scoping calls, solution demos, proposal input, and SOW contributions.</li><li>Establish responsible-AI practices: data handling, output validation, human-in-the-loop design, and security considerations.</li></ul>What We're Looking For<ul><li>5+ years of experience in a consulting, solutions, or transformation role &mdash; with at least 2 years focused on AI, automation, or intelligent workflow design.</li><li>Proven track record of delivering automation or AI projects end-to-end, from discovery through production rollout, with measurable business outcomes.</li><li>Strong business acumen: comfortable in a room with COOs, CFOs, and department heads; able to map P&amp;L impact to operational change.</li><li>Deep, hands-on expertise with LLMs (Claude, GPT, etc.), advanced prompt engineering, and agent design patterns. Prompt engineering alone is not enough &mdash; we expect fluency in building reliable, evaluated AI systems.</li><li>Working knowledge of automation platforms (n8n, Make, Zapier, or similar) and the ability to integrate with APIs, webhooks, and enterprise systems.</li><li>Familiarity with at least one of: CRM (HubSpot, Salesforce, Zoho), ERP (ERPNext, NetSuite, SAP), HRMS, or telephony / contact-center platforms.</li><li>Excellent written communication &mdash; you can produce a discovery report, a solution architecture document, and a client-ready proposal without hand-holding.</li><li>Strong presentation and facilitation skills; comfortable leading workshops with mixed technical and non-technical audiences.</li></ul>Bonus Points<ul><li>Python or TypeScript proficiency sufficient to prototype, debug integrations, and review engineering work.</li><li>Experience with RAG, vector databases, and evaluation frameworks for LLM applications.</li><li>Background in logistics, telematics, fleet, or supply chain operations.</li><li>Experience selling and delivering to GCC enterprise clients.</li><li>Prior founder, operator, or in-house transformation lead experience.</li></ul>Why This RoleYou will have an unusual scope: real internal businesses to transform across our group, plus external client engagements that are commercially meaningful. You will work directly with leadership, own outcomes end-to-end, and have the budget and authority to bring in tooling and engineering support. If you have been frustrated by consulting roles where you produce decks but never see solutions ship &mdash; this is the opposite.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

AI Consultant

Job SummaryWe are seeking an experienced Senior ERPNext Functional Consultant to lead ERPNext implementation projects, business process optimization, system configuration, user training, and post-go-live support. The ideal candidate will possess strong expertise in ERPNext functional consulting, business analysis, stakeholder management, and process improvement across Finance, HR, Procurement, Inventory, Manufacturing, CRM, Projects, and other business functions.Knowledge of ERPNext development, customization, scripting, and integrations will be considered a strong advantage.Key ResponsibilitiesERPNext Functional Consulting &amp; Implementation<ul><li>Lead end-to-end ERPNext implementation projects from requirement gathering through go-live and stabilization.</li><li>Conduct business process analysis and recommend ERP-driven solutions.</li><li>Gather and document business requirements through stakeholder workshops and meetings.</li><li>Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Gap Analysis Reports, and Solution Design Documents.</li><li>Configure ERPNext modules and workflows according to business requirements.</li><li>Define user roles, permissions, approval hierarchies, and business processes.</li><li>Coordinate with ERPNext developers and technical teams for customizations, integrations, and enhancements.</li><li>Perform system testing, User Acceptance Testing (UAT), and quality assurance activities.</li><li>Ensure successful deployment and smooth transition to production environments.</li></ul>Business Process Optimization<ul><li>Analyze existing business processes and identify opportunities for automation and efficiency improvements.</li><li>Design and implement ERPNext best-practice workflows.</li><li>Develop Standard Operating Procedures (SOPs) and process documentation.</li><li>Align ERP functionality with organizational goals and operational requirements.</li></ul>Stakeholder &amp; Project Management<ul><li>Act as the primary liaison between business users, management, and technical teams.</li><li>Manage project scope, timelines, deliverables, and stakeholder expectations.</li><li>Conduct regular project review meetings and provide progress reports.</li><li>Support change management and user adoption initiatives.</li></ul>Training &amp; User Support<ul><li>Conduct end-user and key-user training sessions.</li><li>Develop training materials, user guides, and process documentation.</li><li>Provide post-implementation support and troubleshooting.</li><li>Ensure smooth user adoption and continuous process improvement.</li></ul>Data Migration &amp; Reporting<ul><li>Support data migration activities, including data mapping, cleansing, validation, and reconciliation.</li><li>Assist in master data management and data governance initiatives.</li><li>Develop reports, dashboards, KPIs, and management insights within ERPNext.</li><li>Ensure data accuracy and integrity across all ERP modules.</li></ul>Compliance &amp; Governance<ul><li>Ensure ERP processes comply with company policies, industry standards, and regulatory requirements.</li><li>Maintain complete project documentation and audit records.</li><li>Support internal and external audits when required.</li></ul>ERPNext Development (Added Advantage)<ul><li>Understanding of ERPNext/Frappe framework architecture.</li><li>Ability to communicate functional requirements effectively to developers.</li><li>Knowledge of custom fields, custom scripts, workflows, print formats, reports, and integrations.</li><li>Familiarity with Python, JavaScript, REST APIs, and ERPNext customization concepts is preferred.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Business Administration, Information Technology, Computer Science, Accounting, Finance, or a related field.</li><li>ERPNext Certification or relevant ERP certifications preferred.</li><li>Master's Degree will be considered an advantage.</li></ul>Experience Requirements<ul><li>5+ years of ERP Functional Consulting experience.</li><li>Minimum 3+ years of hands-on ERPNext implementation experience.</li><li>Proven track record of leading multiple ERP implementation projects.</li><li>Experience across Finance, HR, Procurement, Inventory, Manufacturing, CRM, and Project Management modules.</li><li>Experience working with cross-functional teams and senior stakeholders.</li></ul>Technical Skills<ul><li>ERPNext Functional Configuration &amp; Implementation</li><li>Business Process Mapping &amp; Reengineering</li><li>Requirement Gathering &amp; Analysis</li><li>BRD / FRD Documentation</li><li>Gap Analysis</li><li>Workflow Design &amp; Automation</li><li>User Acceptance Testing (UAT)</li><li>Data Migration &amp; Validation</li><li>Reports &amp; Dashboard Development</li><li>Project Management</li><li>ERPNext Customization Knowledge (Preferred)</li><li>SQL Knowledge (Preferred)</li><li>ERPNext Development Understanding (Plus Point)</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and mentoring capabilities.</li><li>Stakeholder management and client-facing experience.</li><li>Strong organizational and project management skills.</li><li>Ability to manage multiple projects and deadlines.</li></ul>Key Performance Indicators (KPIs)<ul><li>Successful ERPNext project delivery within timeline and budget.</li><li>User adoption and satisfaction levels.</li><li>Reduction of manual processes through automation.</li><li>Successful implementation of ERPNext modules.</li><li>UAT success rate and deployment quality.</li><li>Post-go-live issue resolution turnaround time.</li><li>Business process efficiency improvements achieved.</li><li>Client satisfaction and project retention rate.</li></ul>Pay: Rs150,000.00 per monthWork Location: In person

Sr. ERP Next Functional Consultant

Job description:Job SummaryWe are seeking an experienced Senior ERP Next Functional Consultant to lead ERP next implementation, business process optimization, system configuration, user training, and post-go-live support. The ideal candidate will have strong expertise in ERP next systems, business analysis, stakeholder management, and process improvement across Finance, HR, Procurement, Inventory, Manufacturing, CRM, and Project Management functions.Key ResponsibilitiesERP Next Implementation &amp; Consulting<ul><li>Lead end-to-end ERP Next implementation projects from requirement gathering to go-live.</li><li>Analyze business processes and recommend ERP-based solutions.</li><li>Conduct workshops with stakeholders to understand business requirements.</li><li>Prepare Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and Gap Analysis reports.</li><li>Configure ERP modules according to business requirements.</li><li>Coordinate with technical teams for customizations and integrations.</li><li>Perform system testing, UAT, and quality assurance activities.</li></ul>Business Process Optimization<ul><li>Identify opportunities for process automation and efficiency improvements.</li><li>Design and implement best-practice workflows.</li><li>Develop SOPs and process documentation.</li><li>Ensure alignment between business objectives and ERP functionality.</li></ul>Stakeholder Management<ul><li>Act as the primary liaison between business users and technical teams.</li><li>Manage project timelines, deliverables, and stakeholder expectations.</li><li>Conduct regular project status meetings and provide progress updates.</li></ul>Training &amp; Support<ul><li>Deliver end-user training and create training materials.</li><li>Provide post-implementation support and troubleshooting.</li><li>Assist users with system adoption and change management initiatives.</li></ul>Data Migration &amp; Reporting<ul><li>Support data migration activities including data cleansing and validation.</li><li>Develop reports, dashboards, and KPIs.</li><li>Ensure data accuracy and integrity across ERP modules.</li></ul>Compliance &amp; Governance<ul><li>Ensure ERP processes comply with company policies and regulatory requirements.</li><li>Maintain system documentation and audit records.</li><li>Support internal and external audits when required.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, Accounting, Finance, or related field.</li><li>ERP certifications will be preferred.</li><li>Master's degree is an added advantage.</li></ul>Experience Requirements<ul><li>5&ndash;8+ years of ERP Functional Consulting experience.</li><li>Proven experience in multiple ERP implementation projects.</li><li>Experience with ERP systems such as ERPNext</li></ul>Technical Skills<ul><li>ERP NEXT Configuration and Implementation</li><li>Business Process Mapping</li><li>Requirement Gathering &amp; Analysis</li><li>UAT Management</li><li>Data Migration</li><li>Report &amp; Dashboard Development</li><li>SQL Knowledge (Preferred)</li><li>Workflow Automation</li><li>Documentation &amp; SOP Development</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and team management capabilities.</li><li>Project management and stakeholder handling skills.</li><li>Ability to work under pressure and manage multiple projects.</li></ul>Key Performance Indicators (KPIs)<ul><li>Successful ERP Next project delivery within timeline and budget.</li><li>User adoption and satisfaction rate.</li><li>Reduction in manual processes through automation.</li><li>Number of successful module implementations.</li><li>UAT success rate.</li><li>Post-go-live issue resolution time.</li><li>Process efficiency improvements achieved.</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

ERP Next Functional Consultant & Developer

TalentSmiths

The Deputy Manager HCM is responsible for designing, configuring, and supporting SAP Human Capital Management processes to ensure accurate, compliant, and efficient HR operations.The role focuses on payroll accuracy, time management, employee data integrity, and seamless integration with finance and external systems within SAP (ECC/S/4HANA).Design and configure SAP HCM modules including Personnel Administration (PA), Organizational Management (OM), Time Management, and Payroll.Manage end-to-end data migration including employee master data, organizational structures, time data, payroll elements, and infotypes.Ensure seamless integration with FI/CO (payroll posting), ESS/MSS portals, time &amp; attendance systems, and external statutory bodies.Deliver project lifecycle phases including design, configuration, testing (SIT/UAT), cutover, and hypercare support.Execute payroll and time evaluation testing, ensuring zero critical defects impacting employee payments.Maintain governance through compliance with labor laws, tax regulations, audit requirements, and internal controls.Collaborate with HR, payroll, finance, and compliance teams to align processes and resolve issues.Drive continuous improvement through automation, process optimization, and adoption of S/4HANA and Fiori solutions.Provide training, knowledge transfer, and mentorship to team members and end users. Skills RequiredSAP HCM configuration (PA, OM, Time, Payroll).Payroll schemas/PCRs; time evaluation rules; quota generation.HCM data migration via LSMW, Migrate Your Data, BAPIs/IDocs.ESS/MSS, Fiori, Portal roles.HR reporting, analytics, and statutory reporting.Testing management (Unit, SIT, UAT).Basic debugging and ABAP trace interpretation.Eligibility Criteria Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, Information Technology, Finance, or a related field.Experience: 7+ years of experience as an SAP HCM Functional Consultant. At least two full lifecycle SAP implementations or migrations (ECC to S/4HANA or similar) and strong experience in HCM configuration including Payroll, Time Management, and cross-module integration with FI/CO and external systems. Relevant SAP Certification is preferred.Pay: Rs400,000.00 - Rs500,000.00 per monthLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Deputy Manager HCM

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