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client support manager

The Cigna Group

<div>Loyalty Team Account Handler &ndash; Admin Support
Reporting to the Retentions Team Manager, you will be responsible for proactively outreaching existing clients to obtain up to date KYC and POA in line with regulatory requirements assisting in achieving persistency targets. You will also be responsible in assisting clients in making changes to their policy. 
Main Duties / Responsibilities<ul><li>
Proactively call assigned KYC and POA cases to obtain up to date documents within a specified time frame</li><li>
Responsible for checking the validity and acceptable documents</li><li>
Uploading to customer policy accurately and in timely manner</li><li>
Identify any cancellation risk and pass to Account Manager</li><li>
Ahere to our SLAs.</li><li>
Achieve persistency and other KPIs pre-determined by management</li><li>
Contribute towards overall business persistency targets</li><li>
Obtain and share regulatory required documentation</li><li>
Communicate regularly with team members</li><li>
Follow contact strategy designed to maximise contact</li><li>
Achieve / exceed set productivity and quality standards</li><li>
Adhere to regulatory targets within our territorial limits</li><li>
Adhere to Quality assurance guidelines</li><li>
Interface effectively with internal colleagues</li><li>
Maintain accurate records and files as required</li><li>
Actively support other team members and the achievement of team objectives</li><li>
To carry out other ad hoc tasks as required to meet business needs</li></ul> 
Skills / Experience<ul><li>
Organisation of workload and prioritising your day</li><li>
Strong customer focus with ability to identify and solve problems</li><li>
Strong objection handling skills</li><li>
Excellent interpersonal skills</li><li>
Good verbal and written communication</li><li>
Ability to exercise judgement</li><li>
The ability to work well in a team environment</li><li>
Basic system navigation and Microsoft application skills</li><li>
Good keyboard skills</li><li>
Regulatory awareness</li><li>
Proven track record in telemarketing, both inbound and outbound, ideally in a non-advised sales process</li><li>
1 &ndash; 2 years&rsquo; experience in health industry, insurance background or outbound sales background</li></ul>
Competencies<ul><li>
Drive for results</li><li>
Listening</li><li>
Peer relationships</li><li>
Personal learning</li><li>
Priority setting</li><li>
Problem solving</li></ul> 
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Loyalty Account Manger Team - Support Assistant

CASABOT®

<div>
 
 
 About the Role
 
 
 
 
 As CASABOT&rsquo;s Customer Success &amp; Support Manager, you&rsquo;ll be the voice of our customers&mdash;ensuring they not only love our product but also feel empowered using it. You&rsquo;ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.
 
 
 
 
 
 <ul>
 <li>
 Own and improve the customer lifecycle from onboarding to renewal.
 
 </li>
 <li>
 Deliver exceptional technical and non-technical support through chat, phone, and email.
 
 </li>
 <li>
 Build scalable onboarding and training processes.
 
 </li>
 <li>
 Manage and mentor support engineers and success agents.
 
 </li>
 <li>
 Monitor and report on customer health scores and satisfaction metrics.
 
 </li>
 <li>
 Act as the internal voice of the customer&mdash;partnering with Product and Engineering on feature feedback and issue resolution.
 
 </li>
 <li>
 Lead implementation of customer self-service resources and knowledge bases.
 
 </li>
 <li>
 Handle escalations and critical customer issues with urgency and empathy.
 
 </li>
 <li>
 Collaborate with Sales and Account Management on upsells and renewals.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 Customer Success &amp; Relationship Management
 
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
 
 </li>
 <li>
 Proven track record in reducing churn and increasing customer satisfaction
 
 </li>
 <li>
 Experience with customer journey mapping and lifecycle strategy
 
 </li>
 </ul>
 
 
 
 
 
 Technical Proficiency
 
 
 
 
 
 
 <ul>
 <li>
 Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
 
 </li>
 <li>
 Ability to understand and communicate technical concepts to non-technical users
 
 </li>
 <li>
 Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
 
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Leadership
 
 
 
 
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 
 </li>
 <li>
 Customer-first mindset with a high emotional intelligence
 
 </li>
 <li>
 Experience hiring, coaching, or managing support/success teams
 
 </li>
 </ul>
 
 
 
 
 
 Tools &amp; Systems
 
 
 
 
 
 
 <ul>
 <li>
 CRM (HubSpot, Salesforce, or similar)
 
 </li>
 <li>
 Support Platforms (Intercom, Zendesk)
 
 </li>
 <li>
 Project management tools (Asana, Notion, Trello)
 
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 
 <ul>
 <li>
 Experience in pre-launch or startup environments
 
 </li>
 <li>
 Familiarity with AI or automation platforms
 
 </li>
 <li>
 Multilingual capabilities (especially Arabic, German, French or Italian)
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <li>
 Help shape the future of AI-powered smart living
 
 </li>
 <li>
 Work with a global, mission-driven team
 
 </li>
 <li>
 Remote-friendly culture with flexible hours
 
 </li>
 <li>
 Equity options for early-employees
 
 
 
 
 </li>
</div>

Customer Success & Support Manager

Mobishastra Technologies LLC

About the Role: We are seeking a proactive team member to join us. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value of our services. You will serve as the main point of contact for clients, driving engagement, satisfaction, retention, and growth.Key Responsibilities:<ul><li>Build strong, long-term relationships with assigned customers.</li><li>Onboard new clients and provide product training and support.</li><li>Monitor customer health metrics and proactively address issues.</li><li>Act as the voice of the customer internally, advocating for their needs.</li><li>Collaborate with sales, product, and support teams to ensure a seamless customer experience.</li><li>Identify upsell/cross-sell opportunities and assist in renewals.</li><li>Handle customer inquiries and resolve issues in a timely manner.</li><li>Maintain detailed and accurate records in CRM systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>1+ years in a customer success, account management, or client-facing role.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Strong organizational skills and attention to detail.</li><li>Comfortable working with CRM tools and customer success platforms.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Experience in SaaS or tech environments is preferred.</li></ul>What We Offer:<ul><li>Competitive salary and performance incentives.</li><li>Professional growth opportunities.</li><li>Health benefits .</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Software Industry: 1 year (Required)</li></ul>

Client Service Manager

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>Managed and Support Services Middle East and Africa
<h2 class="jobSectionHeader"> 
Job Description
</h2>The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
Scope of Responsibilities / Expectations
Operations
<ul><li>The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
</li><li>Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
</li><li>Manages sub-contractors deliverables and adherence against Customer contractual commitments
</li><li>Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
</li><li>Ensure a smooth transition from project implementation to warranty support and service delivery
</li><li>Manage the service contract renewal process for all assigned service agreements
</li></ul>Business Development
<ul><li>Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
</li><li>Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
</li><li>Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope , SLA&rsquo;s, commercial negotiations and contract set-up
</li></ul><h2 class="jobSectionHeader"> 
Basic Requirements
</h2>Personal skills, work and management style
<ul><li>Excellent communication skills in English (verbal, written and presentation).
</li><li>L ocal languages will be appreciated (Arabic or French)
</li><li>Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
</li><li>Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
</li><li>Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
</li><li>Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment
</li></ul>Security Clearance
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
Travel will be no less than 50% of the time in the assigned region.
Educational Background
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry. 
<h2 class="jobSectionHeader"> 
Travel Requirements
</h2>25-50%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>None
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader">Referral Payment Plan
</h2>No
<h2 class="jobSectionHeader">Company
</h2>Motorola Solutions UK Limited-DDA
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Customer Support Manager

MD Global

Requirements&#9679; Minimum 5 years of customer support experience, preferably in an omnichannel or service-heavy environment.&#9679; Strong command over English; Arabic proficiency is a significant advantage.&#9679; Experience using modern customer support tools (Zendesk, Zoho, ZIWO, Freshdesk, or similar).&#9679; Proactive problem-solver with high attention to detail and strong follow-up discipline.&#9679; Ability to work under pressure, multitask, and manage high-volume query loads.Key Responsibilities&#9679; Handle customer interactions across phone, chat, email and social platforms with empathy and professionalism.&#9679; Own the full resolution cycle for queries, complaints, and lead routing, ensuring SLA and TAT adherence.&#9679; Log and manage cases through support systems&#9679; Monitor and report on support metrics like response time, resolution rate, and customer satisfaction.&#9679; Identify recurring pain points and propose improvements to processes, tools, or FAQs.&#9679; Collaborate with internal teams (sales, operations, logistics) to close feedback loops and resolve cases efficiently.&#9679; Stay updated with platform feature upgrades, support best practices, and Marhaba&rsquo;s evolving business offerings.Strategic Capabilities&#9679; Tool Proficiency: Hands-on experience with support platforms is essential.&#9679; Process Optimization: Ability to streamline workflows using automation, canned responses, tagging, and CRM integrations.&#9679; CX Insights: Analyze tickets and customer interactions to identify service gaps and customer sentiment trends.&#9679; Channel Strategy: Contribute ideas to enhance response strategy across social, WhatsApp, email, and calls.&#9679; Documentation: Create and maintain SOPs, internal help guides, and knowledge base articles for consistent quality.Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per month

Jio markets trading

Job Description &ndash; Relationship Manager (FX &amp; CFDs)About UsWe are a leading global brokerage specializing in Foreign Exchange (FX) and Contracts for Difference (CFDs). Our mission is to provide clients with innovative trading platforms, competitive pricing, and world-class support, ensuring long-term partnerships with retail and institutional traders worldwide.Position OverviewThe Relationship Manager (FX &amp; CFDs) will be responsible for building, maintaining, and expanding relationships with retail and institutional clients. This role requires in-depth knowledge of FX &amp; CFD products, trading platforms (MT4/MT5), and client account management. The ideal candidate will serve as a trusted partner to clients, ensuring high satisfaction while identifying opportunities for growth and retention.Key Responsibilities1. Client Relationship Management<ul><li>Manage and grow a portfolio of high-value retail and institutional clients.</li><li>Serve as the primary point of contact, handling queries and resolving issues promptly.</li><li>Ensure clients receive excellent trading support, account guidance, and platform training.</li><li>Proactively strengthen client loyalty and retention through regular engagement.</li></ul>2. Business Development &amp; Growth<ul><li>Identify and pursue opportunities to increase client trading volumes and wallet share.</li><li>Support cross-selling of additional products, services, and platform features.</li><li>Work with sales teams to acquire and onboard new clients.</li><li>Contribute to client retention campaigns, events, and promotional activities.</li></ul>3. Market &amp; Product Knowledge<ul><li>Maintain a strong understanding of FX &amp; CFD products, global financial markets, and trading trends.</li><li>Provide basic market insights and updates to clients (without offering investment advice).</li><li>Educate clients on trading platforms (MT4/MT5, WebTrader, mobile apps) and tools.</li></ul>4. Compliance &amp; Reporting<ul><li>Ensure all client interactions comply with regulatory standards (MiFID II, ESMA, FCA, CySEC, DFSA, ASIC, etc.).</li><li>Assist in client onboarding, KYC/AML verification, and account monitoring.</li><li>Maintain accurate records of communications and transactions.</li><li>Prepare reports on client activity, feedback, and business performance.</li></ul>5. Internal Collaboration<ul><li>Work closely with dealing desk, risk, compliance, and IT teams to support client needs.</li><li>Provide client feedback to improve products, platforms, and services.</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Finance, Economics, Business, or related field.</li><li>3&ndash;5+ years of experience as a Relationship Manager / Account Manager in the FX &amp; CFD brokerage industry.</li><li>Strong knowledge of trading products, platforms (MT4/MT5), and brokerage operations.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Proven track record in client retention, upselling, and account growth.</li><li>Ability to handle multiple client relationships in a fast-paced environment.</li><li>Fluency in English; additional languages (Arabic, Mandarin, Russian, Hindi, etc.) are an advantage.</li></ul>Preferred Skills<ul><li>Experience with CRM systems and client reporting tools.</li><li>Knowledge of regulatory requirements and compliance procedures.</li><li>Strong presentation and relationship-building skills.</li><li>Ability to work under pressure during volatile market conditions.</li></ul>What We Offer<ul><li>Competitive compensation package (fixed + performance incentives).</li><li>Opportunity for career progression into Senior Relationship Manager or Business Development Manager roles.</li><li>Exposure to global financial markets and advanced trading technologies.</li><li>A collaborative, multicultural, and performance-driven work environment.</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Relationship Manager (FX & CFD'S )

Louis Vuitton

<div><div>Poste
<div>As a Deputy Store Manager, you will be an ambassador of the Brand. You will take ownership of several departments, lead and coach a team of Managers, Senior and Expert Client Advisors and Client Advisors; provide full support to the Store Management in building Client relationships and drive the store's performance. You will proactively ensure your team achieves their goals and will be responsible for building highly motivated teams, developing them to the next level and securing succession plans.</div></div> 

<div>Missions
<div>Team Management and Development
Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans
Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager / Director
Set individual and team goals, and sales targets; proactively assess and manage performance against expectations
Manage and motivate the team to drive business, create a positive and harmonious work environment and foster cooperation between Managers
Client and Business Development
Support the team in building long term Client relationship, leveraging all clienteling tools
Establish a Client-centric mindset in store to ensure the highest level of Client experience and support the Expert Advisors in the team in acting as style advisors to their Clients
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training,&hellip;)
Develop the business of your Universe / Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
Define and implement action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team management
Selling and Floor Management
Act as a role model demonstrating sales leadership to the team, supporting them with their own sales, fostering cross-selling and Client repurchase
Build and develop own Client portfolio
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Louis Vuitton Promise standards are achieved
Provide consistent and qualitative feedback to the team, coach them on the spot and coach Managers in coaching their own teams
Operations
Ensure policies, standards and Louis Vuitton procedures are communicated and implemented
Be accountable for inventory management
Support Store Manager in staff planning (workforce management)</div></div> 

<div>Informations compl&eacute;mentaires
<div>Louis Vuitton is committed to fostering an inclusive and diverse work environment where every employee is empowered to thrive. We promote equitable initiatives aimed at supporting professional equality and cultivating a culture focused on meaningful relationships.</div></div></div>

DEPUTY STORE MANAGER DUBAI AIRPORT

Explore 4457+ Client support manager in Dubai this September. Find roles across top companies and apply now to boost your career.

4457 client support manager jobs IN Dubai

Loyalty Account Manger Team - Support Assistant

Customer Success & Support Manager

Client Service Manager

Customer Support Manager

Customer Support Manager

Relationship Manager (FX & CFD'S )

DEPUTY STORE MANAGER DUBAI AIRPORT