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client support manager

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services - Emiratized Role

Horizontrading

Head of Technical Support / Head of Technical Customer Service We are a Fintech, Global leader in financial technology Overview <ul><li>70+ clients in 25 countries</li><li>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li>Worldwide leader for electronic market making tech</li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul>We are currently looking for a Head of Technical Support / Head of Technical Customer Service in Bangkok to ensure customer success into deploying Horizon Software's solutions. The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li>Within the focus of Client support<ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li>Within the focus of implementation of new projects<ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Apical Middle East FZCO

<ul><li>The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendation and solution to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.</li><li>Essential Duties and Responsibilities:</li><li>Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advices to grow Functional Fats business.</li><li>Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.</li><li>Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.</li><li>Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.</li><li>Develop sales tools, e.g. presentations, brochures, product application information for existing and new products</li><li>Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company&#x27;s products and branding.</li><li>Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.</li><li>Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities</li><li>Frequent customer visits together with commercial team and regular follow up. </li><li>Extensive travel of at least 30-50% is expected.</li></ul>

Customer Technical Support Manager (CTS)

Zecruiters Jobconnect

Job descriptionManage end-to-end client servicing processes including onboarding, account maintenance, documentation, and client queries.Role: BFSI, Investments &amp; Trading - OtherIndustry Type: Financial ServicesDepartment: BFSI, Investments &amp; TradingEmployment Type: Full Time, PermanentRole Category: BFSI, Investments &amp; Trading - OtherEducationUG: Any Graduate

Client Service Manager

HSJB BUSINESS CONSULTING

Roles and Responsibilities:<ul><li>SM ( Support Managers) will be the ones interacting with the clients on a one-to-</li><li>one basis after the prospects are onboarded as clients.</li><li>The conversion from prospects to clients happen after an awareness session that the</li><li>company o&#64256;ers to a specific number of prospects, pooled in through lead generation.</li><li>SM&rsquo;s first objective is to make this conversion happen.</li><li>Clients will either chose to learn further or opt to open an account and start</li><li>trading. The SMs will have targets in both account opening and course enrolment.</li><li>Once clients are onboarded as traders, it is the SM&rsquo;s responsibility to hand-hold them in</li><li>the trading journey. (For this too the SMs will have funding targets</li><li>and attached incentives)</li><li>Assist management in decision-making through financial data and reports.</li><li>Maintain proper filing and documentation of all financial records for audit purposes.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Forex Support Manager

Kira Financial Brokerage L.L.C

Job description:About UsWe are a leading global brokerage specializing in Foreign Exchange (FX) and Contracts for Difference (CFDs). Our mission is to provide clients with innovative trading platforms, competitive pricing, and world-class support, ensuring long-term partnerships with retail and institutional traders worldwide.Position OverviewThe Relationship Manager (FX &amp; CFDs) will be responsible for building, maintaining, and expanding relationships with retail and institutional clients. This role requires in-depth knowledge of FX &amp; CFD products, trading platforms (MT4/MT5), and client account management. The ideal candidate will serve as a trusted partner to clients, ensuring high satisfaction while identifying opportunities for growth and retention.Key Responsibilities1. Client Relationship Management<ul><li>Manage and grow a portfolio of high-value retail and institutional clients.</li><li>Serve as the primary point of contact, handling queries and resolving issues promptly.</li><li>Ensure clients receive excellent trading support, account guidance, and platform training.</li><li>Proactively strengthen client loyalty and retention through regular engagement.</li></ul>2. Business Development &amp; Growth<ul><li>Identify and pursue opportunities to increase client trading volumes and wallet share.</li><li>Support cross-selling of additional products, services, and platform features.</li><li>Work with sales teams to acquire and onboard new clients.</li><li>Contribute to client retention campaigns, events, and promotional activities.</li></ul>3. Market &amp; Product Knowledge<ul><li>Maintain a strong understanding of FX &amp; CFD products, global financial markets, and trading trends.</li><li>Provide basic market insights and updates to clients (without offering investment advice).</li><li>Educate clients on trading platforms (MT4/MT5, WebTrader, mobile apps) and tools.</li></ul>4. Compliance &amp; Reporting<ul><li>Ensure all client interactions comply with regulatory standards (MiFID II, ESMA, FCA, CySEC, DFSA, ASIC, etc.).</li><li>Assist in client onboarding, KYC/AML verification, and account monitoring.</li><li>Maintain accurate records of communications and transactions.</li><li>Prepare reports on client activity, feedback, and business performance.</li></ul>5. Internal Collaboration<ul><li>Work closely with dealing desk, risk, compliance, and IT teams to support client needs.</li><li>Provide client feedback to improve products, platforms, and services.</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s degree in Finance, Economics, Business, or related field.</li><li>3&ndash;5+ years of experience as a Relationship Manager / Account Manager in the FX &amp; CFD brokerage industry (Preferred)</li><li>Strong knowledge of trading products, platforms (MT4/MT5), and brokerage operations.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Proven track record in client retention, upselling, and account growth.</li><li>Ability to handle multiple client relationships in a fast-paced environment.</li><li>Fluency in English; additional languages (Arabic, Mandarin, Russian, Hindi, etc.) are an advantage.</li></ul>Preferred Skills<ul><li>Experience with CRM systems and client reporting tools.</li><li>Knowledge of regulatory requirements and compliance procedures.</li><li>Strong presentation and relationship-building skills.</li><li>Ability to work under pressure during volatile market conditions.</li></ul>What We Offer<ul><li>Competitive compensation package (fixed + performance incentives).</li><li>Opportunity for career progression into Senior Relationship Manager or Business Development Manager roles.</li><li>Exposure to global financial markets and advanced trading technologies.</li><li>A collaborative, multicultural, and performance-driven work environment.</li></ul>Job Types: Full-time, PermanentPay: From AED5,000.00 per month

Sales Manager

Bitunix

About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring their needs are met with discretion, accuracy, and exceptional professionalism. Key Responsibilities VIP Client Relationship Management Act as the primary point of contact for VIP/high-net-worth clients, building trust and long-term loyalty. Deliver personalized support and strategic advice on crypto markets and trading opportunities. Anticipate client needs and proactively offer tailored insights, solutions, and services. Crypto Trading Expertise Provide market updates, trading strategies, and risk management recommendations. Support clients with portfolio diversification, liquidity management, and trade execution. Stay ahead of market trends, blockchain innovations, and regulatory changes to guide clients effectively. Strategic Account Growth Identify opportunities for upselling and cross-selling products/services within the crypto ecosystem. Collaborate with product, trading, and research teams to deliver seamless, high-value client solutions. Develop customized growth strategies for VIP clients based on their trading behavior and goals. Service Excellence &amp; Support Ensure quick resolution of issues, escalations, and trade-related queries. Maintain the highest level of professionalism, discretion, and compliance in all client interactions. Provide 24/7 availability to key clients, ensuring premium service levels. Performance Tracking &amp; Reporting Monitor client portfolios, engagement, and satisfaction metrics. Prepare regular trading performance and market insight reports for clients. Share client feedback with internal teams to improve offerings and services. Qualifications Bachelors degree in Finance, Economics, Business, or related field (Masters preferred). 5+ years of experience in client relationship management, with at least 3 years in cryptocurrency trading, digital assets, or financial markets. Strong knowledge of crypto exchanges, DeFi, NFTs, and blockchain technology. Proven track record in managing high-value portfolios and VIP/High Net Worth clients. Expertise in trading strategies, risk management, and technical/market analysis. Familiarity with global crypto regulations and compliance standards. Excellent communication, negotiation, and interpersonal skills. High integrity, discretion, and ability to work under pressure.

VIP Client Specialist

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