customer support representative Jobs in Lahore

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client support representative

CommerceKind

ABOUT USCommerceKind is a performance-driven Amazon growth agency helping brands scale through expert PPC management, product launches, private label expansion, and supply chain optimization. With over $750M in generated sales and $35M+ in managed ad spend, we provide end-to-end strategic support to eCommerce businesses worldwide.ROLE OVERVIEWWe are looking for a dedicated and customer-focused Customer Support Representative to assist our clients, resolve inquiries, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can handle client issues with professionalism and empathy.WORK SETUP<ul><li>Position: Customer Support Representative</li><li>Location: Paragon City, Lahore</li><li>Working Hours: 2:00 PM &ndash; 11:00 PM (Mon&ndash;Fri)</li><li>Employment Type: Full-Time</li><li>Salary: Up to PKR 120,000/month + Performance Incentives</li></ul>KEY RESPONSIBILITIES<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Resolve client issues efficiently while maintaining high customer satisfaction.</li><li>Assist with onboarding new clients and guiding them through processes.</li><li>Document and track customer interactions using CRM tools.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Maintain knowledge of company services, Amazon processes, and eCommerce solutions.</li><li>Ensure service-level agreements (SLAs) are met consistently.</li><li>Identify opportunities to improve customer support processes.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related discipline.</li><li>1&ndash;3 years of experience in customer support or client services.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Experience with CRM tools and ticketing systems.</li><li>E-commerce or Amazon industry experience preferred.</li><li>Ability to work independently in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>WHO THIS ROLE IS FOR<ul><li>Individuals with excellent communication and empathy skills.</li><li>Professionals who enjoy helping clients and solving problems.</li><li>Goal-oriented candidates who thrive in customer-facing roles.</li><li>Customer support professionals looking to grow within the eCommerce and Amazon services industry.</li><li>Ambitious individuals seeking long-term career growth.</li></ul>BENEFITS<ul><li>Market competitive salary.</li><li>Strong performance-based incentives.</li><li>Leave encashment.</li><li>Gratuity.</li><li>Saturday and Sunday off.</li><li>Flexible working hours.</li><li>Accommodation for relocating candidates.</li><li>Clear growth path into senior leadership.</li><li>Fast-growing Amazon-focused company.</li></ul>HOW TO APPLYSend your resume to: hr@commercekind.orgSubject line: Customer Support RepresentativeDEADLINE<ul><li>Applications will be accepted until 25 April 2026.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

Customer Support Representative

Optimer SEO

We are looking for a confident and well-spoken Customer Support Representative (Female) to join our team. The ideal candidate will be responsible for handling international clients, ensuring excellent communication, and providing high-quality customer support.This is a front-end role focused on client interaction, relationship management, and delivering a smooth customer experience.Key Responsibilities:<ul><li>Communicate with international clients via chat, email, and calls</li><li>Handle customer queries and provide timely resolutions</li><li>Maintain professional and friendly communication at all times</li><li>Build strong relationships with clients</li><li>Coordinate with internal teams when required</li><li>Ensure customer satisfaction and retention</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Digital Marketing (preferred)</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Pleasant, clear, and attractive voice</li><li>Confidence in dealing with international clients</li><li>Strong interpersonal and communication skills</li><li>Ability to work in night shift (US/UK hours)</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>How to Apply:Send your CV via WhatsApp at 0333-4900853 with the subject &quot;Customer Support Representative&quot;Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Representative (Female) (Night Shift)

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle high-volume inbound calls, chats, and emails from US &amp; UK customers</li><li>
Assist with order tracking, delivery updates, returns, refunds, and account-related queries</li><li>
Provide accurate information regarding products, pricing, shipping, and policies</li><li>
Deliver first-call resolution (FCR) through effective problem-solving</li><li>
Maintain a professional, empathetic, and customer-first approach</li><li>
Follow client SOPs, quality standards, and compliance guidelines</li><li>
Use CRM systems to log interactions and manage customer cases</li><li>
Achieve KPIs including CSAT, NPS, AHT, and Quality Scores</li><li>
Escalate complex issues appropriately while ensuring customer satisfaction</li><li>
Stay updated on process changes and system updates</li></ul><h3 class="jobSectionHeader">
Job Specifications
</h3><ul><li>Excellent English communication skills (mandatory)</li><li>
Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)</li><li>
Minimum Matric / O Levels (Bachelor&rsquo;s preferred)</li><li>
Strong problem-solving and interpersonal skills</li><li>
Basic knowledge of Microsoft Office / Google Workspace</li><li>
Ability to multitask across CRM tools and communication platforms</li><li>
Experience in international call center or eCommerce support is a plus</li><li>
Fresh candidates seeking call center jobs in Lahore are encouraged to apply</li><li>
Must be 18+ with valid CNIC</li></ul><h3 class="jobSectionHeader">
Career Growth Opportunities at ibex. Pakistan</h3>
This ibex. job role offers career growth pathways, depending on performance and interest, including:<ul><li>
Customer Service Representative Supervisors/ Team Lead</li><li>
Office Administrator / Operations Coordinator</li><li>
Training Specialists</li><li>
Cross-campaign growth for more exposure</li><li>
Cross-departmental growth for specific interests like marketing, IT, HR, etc.</li></ul></div>

Douxl Technologies

Overview:Douxl Technologies is seeking a driven and professional Chat/Customer Support Representative with at least 3 years of experience to join our team. The ideal candidate will possess excellent communication skills and a strong ability to deal with clients efficiently. This role is vital for ensuring customer satisfaction.Key Responsibilities:<ul><li>Handle incoming client queries via phone, email, and live chat promptly and professionally.</li><li>Provide accurate and comprehensive information about our products and services.</li><li>Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.</li><li>Follow up on customer inquiries and close sales deals.</li><li>Maintain detailed records of customer interactions.</li><li>Collaborate with the sales and marketing teams to understand new products and services.</li><li>Identify upselling and cross-selling opportunities to maximize revenue.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in chat/customer support.</li><li>Strong English communication skills (writing, speaking, and listening).</li><li>Typing speed of 25&ndash;30 words per minute.</li><li>Male candidates only.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to handle stressful situations with patience and professionalism.</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work on exciting and challenging projects.</li><li>A collaborative and creative work environment.</li><li>Opportunities for professional growth and development.</li></ul>How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to hr@douxl.com.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>Customer Support: 3 years (Preferred)</li></ul>Work Location: In person

Chat Support Representative

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Customer Support Representative
 
 in
 
 Lahore.
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Handle customer inquiries and complaints during night shift hours.
 </li>
 <li>
 Provide information about products and services.
 </li>
 <li>
 Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
 </li>
 <li>
 Document and update customer records based on interactions.
 </li>
 <li>
 Develop and maintain a knowledge base of the evolving products and services.
 </li>
 <li>
 Collaborate with the daytime support team for seamless 24/7 operational efficiency.
 </li>
 <li>
 Strive to meet or exceed individual and team performance goals.
 </li>
 <li>
 Requirements:
 </li>
 <li>
 Availability to work night shifts and maintain flexibility with scheduling.
 </li>
 <li>
 Less than one year of customer service experience is required; freshers are welcome to apply.
 </li>
 <li>
 Strong verbal communication skills and ability to handle stressful situations with ease.
 </li>
 <li>
 Proficiency in basic computer applications and capable of navigating complex software systems.
 </li>
 <li>
 Resilience and problem-solving skills, with the ability to think on your feet.
 </li>
 <li>
 A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple priorities.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Basic understanding of sales principles and customer service practices.
 </li>
 <li>
 Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
 </li>
 <li>
 Strong organizational and multitasking skills, with keen attention to detail.
 </li>
 <li>
 Ability to work effectively as part of a team and independently when required.
 
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 <ul>
 <li>
 Basic salary with commission based on performance metrics and goals achieved.
 </li>
 <li>
 Opportunities for career growth and development within the company.
 
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 Full-time position with potential overtime.
 </li>
 <li>
 Opportunities for additional on-the-job training and skill development.
 
 </li>
 </ul>
</div>

Customer Support Representative - The Logic Design

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 30000 - Rs 45000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CS Outsource

<div>
 
 
 Job Summary
 
 
 
 We are seeking a friendly, proactive, and customer-focused
 
 Customer Support Representative
 
 to join our team. The ideal candidate has excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently while ensuring an exceptional service experience.
 
 
 
 
 
 
 Job Overview
 
 
 
 A Customer Support Representative assists customers by answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction across phone, email, chat, and social media channels. They maintain accurate records, escalate complex cases when needed, and support continuous process improvement within the team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and social platforms.
 </li>
 <li>
 Provide accurate and clear information about products, services, policies, and procedures.
 </li>
 <li>
 Troubleshoot and resolve customer issues, escalating advanced or complex cases when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Identify recurring issues and share feedback with internal teams for improvement.
 </li>
 <li>
 Follow up with customers to ensure complete resolution and satisfaction.
 </li>
 <li>
 Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction scores.
 </li>
 <li>
 Collaborate with team members and contribute to a positive, supportive work environment.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer service or customer support (preferred).
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Ability to manage multiple tasks in a fast-paced environment.
 </li>
 <li>
 Proficiency with computers, CRM platforms, ticketing systems, and support tools.
 </li>
 <li>
 Patience, empathy, and a customer-first mindset.
 </li>
 <li>
 Ability to work independently and effectively within a team.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Opportunities for career development and skill enhancement.
 </li>
 <li>
 Supportive team culture and leadership.
 </li>
 <li>
 Exposure to modern tools and customer-centric systems.
 </li>
 <li>
 A role where your contribution directly improves customer experience.
 </li>
 </ul>
 
 
</div>

Explore 1296+ Client support representative in Lahore this May. Find roles across top companies and apply now to boost your career.

1296 client support representative jobs In Lahore

Customer Support Representative

Customer Support Representative (Female) (Night Shift)

Customer Support Representative

Chat Support Representative

Customer Support Representative - The Logic Design

Customer Support Representative

Customer Support Representative