client support representative

CommerceKind

ABOUT USCommerceKind is a performance-driven Amazon growth agency helping brands scale through expert PPC management, product launches, private label expansion, and supply chain optimization. With over $750M in generated sales and $35M+ in managed ad spend, we provide end-to-end strategic support to eCommerce businesses worldwide.ROLE OVERVIEWWe are looking for a dedicated and customer-focused Customer Support Representative to assist our clients, resolve inquiries, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can handle client issues with professionalism and empathy.WORK SETUP<ul><li>Position: Customer Support Representative</li><li>Location: Paragon City, Lahore</li><li>Working Hours: 2:00 PM &ndash; 11:00 PM (Mon&ndash;Fri)</li><li>Employment Type: Full-Time</li><li>Salary: Up to PKR 120,000/month + Performance Incentives</li></ul>KEY RESPONSIBILITIES<ul><li>Provide timely and professional responses to customer inquiries via email, chat, and phone.</li><li>Resolve client issues efficiently while maintaining high customer satisfaction.</li><li>Assist with onboarding new clients and guiding them through processes.</li><li>Document and track customer interactions using CRM tools.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Maintain knowledge of company services, Amazon processes, and eCommerce solutions.</li><li>Ensure service-level agreements (SLAs) are met consistently.</li><li>Identify opportunities to improve customer support processes.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related discipline.</li><li>1&ndash;3 years of experience in customer support or client services.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Experience with CRM tools and ticketing systems.</li><li>E-commerce or Amazon industry experience preferred.</li><li>Ability to work independently in a fast-paced environment.</li><li>Strong organizational skills and attention to detail.</li></ul>WHO THIS ROLE IS FOR<ul><li>Individuals with excellent communication and empathy skills.</li><li>Professionals who enjoy helping clients and solving problems.</li><li>Goal-oriented candidates who thrive in customer-facing roles.</li><li>Customer support professionals looking to grow within the eCommerce and Amazon services industry.</li><li>Ambitious individuals seeking long-term career growth.</li></ul>BENEFITS<ul><li>Market competitive salary.</li><li>Strong performance-based incentives.</li><li>Leave encashment.</li><li>Gratuity.</li><li>Saturday and Sunday off.</li><li>Flexible working hours.</li><li>Accommodation for relocating candidates.</li><li>Clear growth path into senior leadership.</li><li>Fast-growing Amazon-focused company.</li></ul>HOW TO APPLYSend your resume to: hr@commercekind.orgSubject line: Customer Support RepresentativeDEADLINE<ul><li>Applications will be accepted until 25 April 2026.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

Customer Support Representative

Optimer SEO

We are looking for a confident and well-spoken Customer Support Representative (Female) to join our team. The ideal candidate will be responsible for handling international clients, ensuring excellent communication, and providing high-quality customer support.This is a front-end role focused on client interaction, relationship management, and delivering a smooth customer experience.Key Responsibilities:<ul><li>Communicate with international clients via chat, email, and calls</li><li>Handle customer queries and provide timely resolutions</li><li>Maintain professional and friendly communication at all times</li><li>Build strong relationships with clients</li><li>Coordinate with internal teams when required</li><li>Ensure customer satisfaction and retention</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Digital Marketing (preferred)</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Pleasant, clear, and attractive voice</li><li>Confidence in dealing with international clients</li><li>Strong interpersonal and communication skills</li><li>Ability to work in night shift (US/UK hours)</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>How to Apply:Send your CV via WhatsApp at 0333-4900853 with the subject &quot;Customer Support Representative&quot;Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Representative (Female) (Night Shift)

ibex.digital

<div>
 
 Job Overview
 
 
 
 ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Job Description
 
 
 
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 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
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 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
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 Provide accurate information regarding products, pricing, shipping, and policies
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 Deliver first-call resolution (FCR) through effective problem-solving
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 Maintain a professional, empathetic, and customer-first approach
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 Follow client SOPs, quality standards, and compliance guidelines
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 Use CRM systems to log interactions and manage customer cases
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 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
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 Escalate complex issues appropriately while ensuring customer satisfaction
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 Stay updated on process changes and system updates
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
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 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
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 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
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 Strong problem-solving and interpersonal skills
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 Basic knowledge of Microsoft Office / Google Workspace
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 Ability to multitask across CRM tools and communication platforms
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 Experience in international call center or eCommerce support is a plus
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 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
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 Must be 18+ with valid CNIC
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
</div>

Vormand (pvt) ltd

Chat Support Agents (Night Shift)Position: Chat Support Agents Campaign: USA BasedYour Role: As a Chat Support Agent, you will play a pivotal role in driving business growth and expanding our market presence. Your responsibilities will include:<ul><li>Keeping abreast of industry trends, competition, and market developments to maintain a competitive edge.</li><li>Address customer inquiries and resolve issues.</li><li>Develop and maintain strong client relationships.</li><li>Maintain a high level of product knowledge to effectively address customer inquiries.</li><li>Achieve and exceed sales targets and performance metrics.</li><li>Provide exceptional customer service, ensuring a positive customer experience.</li><li>Manage and update customer accounts in our CRM system.</li><li>Collaborate with team members to improve overall sales strategies and performance.</li></ul>Requirements:<ul><li>Proven experience as a Chat Support Agent or similar role in the packaging industry.</li><li>In-depth knowledge of packaging campaigns in the US, CA, or UK markets.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Shift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English speaking skills (on a scale of 1 - 10)</li><li>How would you rate your negotiation skills (on a scale of 1 - 10)</li><li>Have you worked in a packaging campaign?</li></ul>Experience:<ul><li>Sales Representative: 1 year (Required)</li></ul>Work Location: In person

Chat Support Agents - US Based (Night Shift)

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Customer Support Representative
 
 in
 
 Lahore.
 
 
 Responsibilities:
 
 
 
 <ul>
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 Handle customer inquiries and complaints during night shift hours.
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 Provide information about products and services.
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 Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
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 Document and update customer records based on interactions.
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 Develop and maintain a knowledge base of the evolving products and services.
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 Collaborate with the daytime support team for seamless 24/7 operational efficiency.
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 Strive to meet or exceed individual and team performance goals.
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 Requirements:
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 Availability to work night shifts and maintain flexibility with scheduling.
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 Less than one year of customer service experience is required; freshers are welcome to apply.
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 Strong verbal communication skills and ability to handle stressful situations with ease.
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 Proficiency in basic computer applications and capable of navigating complex software systems.
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 Resilience and problem-solving skills, with the ability to think on your feet.
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 A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
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 Ability to work in a fast-paced environment and manage multiple priorities.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
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 Basic understanding of sales principles and customer service practices.
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 Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
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 Strong organizational and multitasking skills, with keen attention to detail.
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 Ability to work effectively as part of a team and independently when required.
 
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 <ul>
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 Basic salary with commission based on performance metrics and goals achieved.
 </li>
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 Opportunities for career growth and development within the company.
 
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
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 Full-time position with potential overtime.
 </li>
 <li>
 Opportunities for additional on-the-job training and skill development.
 
 </li>
 </ul>
</div>

Customer Support Representative - The Logic Design

Smart World BPO

Job Title: Customer Service / Customer Support RepresentativeLocation: LahoreEmployment Type: Full-TimeSalary: Rs100,000.00 - Rs120,000.00 per monthJob Description: Customer + Calling Service Representative,Applying candidate must be from Lahore.Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.The candidate MUST have an English accent that is either neutral or native to the USA.Customer service representatives are trained to handle a wide range of issues, such as product inquiries, technical problems, billing discrepancies, and more. The focus is on efficiently and satisfactorily resolving these problems.Customer service representatives are often trained to handle difficult or upset customers with patience and professionalism. This might involve de-escalation techniques and finding solutions that satisfy the customer.Cold calling is a sales and marketing technique in which a salesperson or representative makes unsolicited phone calls to potential customers or clients who have not expressed prior interest in the product or service being offered. The goal of cold calling is to initiate a conversation, build rapport, and ultimately persuade the prospect to take a desired action, such as making a purchase, scheduling a meeting, or signing up for a service.Attention to Detail and organizationMust be good at understanding diverse accent range.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Building lasting relationships with clients and other call center team members based on trust and reliability.Experience: Customer Service: 2 years (Preferred)Lahore: Reliably commute or planning to relocate before starting work (Preferred)Job Type: Contract Contract length: 12 monthsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Luminey

Company: Vidi EV Location: 32-KM Main Multan Road, Lahore Job Type: Full-Time (Onsite)Job Overview:Vidi EV is looking for a confident, professional, and customer-focused Customer Support Representative (CSR) to join our team. The ideal candidate should have excellent English communication skills, a presentable personality, and the ability to handle customer interactions in a professional and efficient manner.Key Responsibilities:<ul><li>Handle customer inquiries via calls, emails, and in-person interactions</li><li>Provide accurate information regarding products, services, and processes</li><li>Resolve customer complaints in a professional and timely manner</li><li>Maintain a positive and professional customer experience at all times</li><li>Follow up with customers to ensure satisfaction and issue resolution</li><li>Maintain proper records of customer interactions and feedback</li><li>Coordinate with internal departments for smooth problem resolution</li><li>Support sales and service teams when required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of experience in customer support or related field</li><li>Excellent English communication and interpersonal skills</li><li>Confident, presentable, and professional personality</li><li>Strong problem-solving and multitasking abilities</li><li>Good command of MS Office and basic computer skills</li><li>Ability to work in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Learning and development exposure in the EV indu</li></ul>Work Location: In person

Customer Support Representative (CSR)

Explore 1397+ Client support representative in Lahore this April. Find roles across top companies and apply now to boost your career.

1397 client support representative jobs In Lahore

Customer Support Representative

Customer Support Representative (Female) (Night Shift)

Customer Support Representative

Chat Support Agents - US Based (Night Shift)

Customer Support Representative - The Logic Design

Customer Support Representative

Customer Support Representative (CSR)