customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

call center representative Jobs in Lahore

call center representative

customer success manager

client support representative

Deskfrnd

About the RoleDeskFrnd is hiring a Client Support Representative for a UK-based legal client project. This role supports a UK law firm and focuses on legal file opening, ongoing file administration, and file closing processes, while maintaining high standards of accuracy, professionalism, and confidentiality.You will act as a key coordination point between clients, the internal administration team, and overseas stakeholders to ensure matters are opened correctly, progressed smoothly, and closed in line with UK legal procedures and service level agreements.What We Mean by File Opening &amp; File ClosingFile Opening Includes<ul><li>Creating new legal matters in the case management system</li><li>Entering client details accurately (names, addresses, contact details)</li><li>Recording matter type (e.g. Wills, Probate, Private Client matters)</li><li>Generating initial documents such as client care letters</li><li>Reviewing instructions to ensure all required information is complete</li><li>Following correct order and internal SLAs unless priority is clearly instructed</li></ul>File Closing Includes<ul><li>Ensuring all documents are finalised and saved correctly</li><li>Updating matter status once work is completed</li><li>Confirming no pending actions remain</li><li>Archiving and closing files in line with internal procedures and data protection requirements</li></ul>Key ResponsibilitiesClient Communication &amp; Support<ul><li>Handle client enquiries with clarity, professionalism, and sensitivity</li><li>Provide accurate updates on file opening, progress, and closure</li><li>Ensure all communication meets UK legal service standards</li></ul>File Opening, Maintenance &amp; Closing<ul><li>Liaise with the administration team to manage file opening, ongoing maintenance, and closure</li><li>Ensure files are processed accurately and within defined SLAs</li><li>Maintain correct processing order unless instructed otherwise</li></ul>Documentation &amp; Case Support<ul><li>Organise, review, and maintain client documents throughout the file lifecycle</li><li>Ensure accurate data entry and document formatting</li><li>Proofread client care letters and correspondence before finalisation</li><li>Support paralegals and fee earners with administrative tasks when required</li></ul>Quality, Compliance &amp; Standards<ul><li>Uphold strict confidentiality and GDPR/data protection requirements</li><li>Ensure accuracy, consistency, and quality across all records and communications</li><li>Follow internal procedures and contribute to continuous process improvement</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Minimum 2 years&rsquo; experience in administration, client or customer support, legal support, or a similar role</li><li>Excellent written and verbal English communication skills</li></ul>Personal Attributes<ul><li>Professional, calm, and client-focused</li><li>Proactive and reliable</li><li>Able to work independently and within a team</li><li>Comfortable working in a compliance-driven environment</li></ul>What We Offer<ul><li>Competitive salary</li><li>Full training on workflows and processes</li><li>Professional and supportive working environment</li></ul>Walk-In Interviews (Fast Hiring Process)We are conducting walk-in interviews for immediate hiring. Due to urgency, no telephonic interviews will be conducted.Candidates are encouraged to visit the office directly for a quick assessment and interview.Location: Allama Iqbal Town, Lahore Timings: 1:00 PM &ndash; 5:00 PM (Monday to Wednesday) 15th Dec - 17th Dec Contact: +92 321 5424142, please contact to aquire locationJob Type: Full-timePay: Rs75,000.00 - Rs90,000.00 per monthWork Location: In person

Client Support Representative

StudyWise

<div>
 The Chat Support Representative will be responsible for managing online communication with clients, providing accurate information about visa services, and assisting in scheduling consultations with Visa Experts. This role focuses on delivering excellent customer service through chat platforms, ensuring clients receive timely, clear, and professional responses throughout their immigration journey.
 
 
 Key Responsibilities:
 
 
 
 
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 Respond to client inquiries via chat regarding visa options, eligibility, and services offered.
 
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 Schedule consultations with Visa Experts based on client needs and availability.
 
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 Serve as the first point of contact for clients seeking immigration advice.
 
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 Guide clients on required documents, timelines, and consultation procedures.
 
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 Relay relevant client information to advisors to ensure well-prepared meetings.
 
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 Maintain smooth communication between clients and the immigration advisory team.
 
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 Provide high-quality, empathetic customer support and resolve client concerns efficiently.
 
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 Follow up with clients to confirm appointments and provide post-consultation assistance.
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in business, communication, or a related field.
 
 
 
 Experience:
 
 
 
 
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 0&ndash;1 year of experience in chat or customer support (experience in immigration is a plus).
 
 
 
 Skills &amp; Competencies:
 
 
 
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 Strong written communication and interpersonal skills.
 
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 Excellent multitasking and time management abilities.
 
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 Attention to detail and client-focused attitude.
 
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 Basic knowledge of visa or immigration processes is an advantage.
 
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 </ul>
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Chat Support Representative

Zpayso

The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.Key Responsibilities:<ul><li>Respond promptly to customer queries via phone, email, and live chat.</li><li>Provide accurate, valid, and complete information using the right methods and tools.</li><li>Handle and resolve customer complaints professionally and within timelines.</li><li>Maintain a high level of product and service knowledge to assist customers effectively.</li><li>Identify customer needs and help them use products or services.</li><li>Escalate unresolved issues to the appropriate internal teams.</li><li>Keep records of customer interactions, feedback, and transactions.</li><li>Follow communication procedures, guidelines, and company policies.</li><li>Contribute to team effort by achieving daily/weekly/monthly performance targets.</li><li>Continuously work on improving customer service quality through feedback and training.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience.</li><li>Proven experience as a Customer Support Representative or in a similar customer-facing role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Proficiency in MS Office and CRM systems.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Strong interpersonal skills and a customer-oriented attitude.</li></ul>Key Skills:<ul><li>Customer Service Excellence</li><li>Active Listening &amp; Empathy</li><li>Problem Solving &amp; Conflict Resolution</li><li>Communication (Verbal &amp; Written)</li><li>Patience and Professionalism</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Are you comfortable handling customer queries over phone, email, and chat?</li><li>Are you able to come to Wapda Town, Lahore on a daily basis?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Customer Support Representative

HR Ways

About Our Client:A leading Financial Markets data and technology company.Job Description:We are looking for a dedicated and proactive Customer Support Representative to join our team. The ideal candidate will be responsible for providing timely and accurate support to our users and addressing queries related to all our products. You will serve as the first point of contact for users, ensuring a positive customer experience and contributing to overall customer satisfaction.Key Responsibilities:<ul><li>Respond promptly to user inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Maintain a detailed record of customer interactions and feedback.</li><li>Identify recurring issues and provide suggestions for process improvements.</li><li>Ensure a high level of user satisfaction through professional and courteous communication.</li><li>Respond promptly and professionally to customer inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Document and track customer interactions, issues, and resolutions in the CRM system.</li><li>Identify recurring issues and suggest improvements to processes, products, or services.</li><li>Assist in onboarding new users and guiding them through product usage.</li><li>Follow up with customers to ensure their issues are fully resolved and they are satisfied.</li><li>Collaborate with internal teams (product, operations, technical) to resolve user problems quickly.</li><li>Maintain up-to-date knowledge of all products, services, and company policies.</li><li>Provide feedback to management regarding customer pain points, trends, and opportunities for improvement.</li><li>Contribute to building knowledge base articles, FAQs, and support documentation.</li></ul>Required Skills:<ul><li>Bachelors degree in Business, Communications, or a related field (or equivalent experience).</li><li>Excellent communication skills with the ability to explain complex information clearly.</li><li>Strong problem-solving mindset with attention to detail.</li><li>Empathetic and patient, able to handle customer queries professionally.</li><li>Quick learner, adaptable, and willing to take initiative.</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment.</li><li>Collaborative team player with a customer-first attitude.</li><li>0&ndash;1 year of experience in customer support or a related field.</li></ul>Other Details:Work Mode: Onsite, LahoreExperience: ﻿Fresh to 1 yearDays: Monday to FridayTiming: 9AM-6PMAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel﻿https://www.whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: Remote

Ethisol

Job Type: Full-time (Onsite) Location: Johar Town, Lahore Salary: PKR 20,000 &ndash; 40,000Job Description:We are hiring a Customer Support Representative responsible for assisting customers via WhatsApp and chat platforms. This role focuses on resolving queries, guiding customers, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer messages via WhatsApp</li><li>Handle complaints and provide solutions</li><li>Share product/service information clearly</li><li>Escalate complex issues to senior staff</li><li>Maintain chat logs and follow-ups</li></ul>Requirements:<ul><li>Strong communication skills</li><li>Patience and problem-solving ability</li><li>Prior customer support experience is a plus</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

GreatDubai

Mash Holdings Group of Companies is looking for a Customer Service Representative with experience in chat support to join our team as backup support for various departments related to CSR. Our office is in Firdos Market, Gulberg, Lahore.Job Responsibilities:<ul><li>Respond to incoming chat messages quickly and professionally.</li><li>Provide accurate information and resolve customer queries efficiently.</li><li>Maintain perfect English grammar in written communication.</li><li>Multitask between chats and other support tasks effectively.</li><li>Adapt to the company environment and work collaboratively.</li></ul>Job Requirements:<ul><li>Excellent typing speed with accuracy.</li><li>Fluent in English (written) with strong grammar skills.</li><li>Previous chat support/customer service experience preferred.</li><li>Knowledge of accounts/finance is a plus.</li><li>Ability to handle multiple chats and tasks simultaneously.</li></ul>Good To Have: Experience or Knowledge of basic AccountingJob Details:<ul><li>Shift: Morning 10 am onwards (10 hours shift)</li><li>Location: Firdos Market, Gulberg, Lahore</li><li>Salary: Competitive (Based on experience and skills)</li></ul>To apply, please send your resume to our WhatsApp 0321 1673736 and mention the position for reference.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Chat Support CSR

AV Private Limited

Job post summaryDate posted: December 8, 2025Pay: 50,000.00 (PKR) - 80,000.00 (PKR) per monthJob description:Position Overview: We are looking for a Customer Support Representative who will serve as the primary point of contact for customers, ensuring timely and accurate responses to inquiries. The ideal candidate should have strong communication skills, a customer-focused mindset, and the ability to handle customer concerns with patience and professionalism.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or social media.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer issues efficiently and escalate complex cases to the relevant department.</li><li>Maintain customer records by updating information in the system.</li><li>Ensure a high level of customer satisfaction through effective communication and follow-ups.</li><li>Process orders, refunds, account updates, and service requests.</li><li>Meet performance targets including response time, quality standards, and customer satisfaction ratings.</li><li>Collaborate with the team to improve processes and enhance the customer experience.</li></ul>Requirements:<ul><li>Minimum education: Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Prior experience in customer support (voice or non-voice) is a plus.</li><li>Strong verbal and written communication skills.</li><li>Good problem-solving and active listening abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Representative (UK based)

Explore 2021+ Client support representative in Lahore this January. Find roles across top companies and apply now to boost your career.

2021 client support representative jobs IN Lahore

Client Support Representative

Chat Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Chat Support CSR

Customer Support Representative (UK based)