customer service representative Jobs in Lahore

customer service representative

sales representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

sales associate

client support representative

MAF COLLECTIONS (SMC-PRIVATE) LIMITED

Customer Support Representative (CSR)Job SummaryIf you have the expertise and skills to deal with international customers to provide them support and keep them satisfied, IBP Global is the right place.As a Customer Support Representative, your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.Key Responsibilities<ul><li>Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media</li><li>Troubleshooting and resolving customer issues by providing accurate and relevant information</li><li>Escalating complex issues to higher-level designers or management as required</li><li>Building rapport and maintaining good relationships with customers by providing exceptional customer service</li><li>Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up</li><li>Keeping up-to-date with product and service knowledge to provide accurate information to customers</li><li>Maintaining accurate and detailed customer records and updating them as necessary</li></ul>Requirements<ul><li>Proven customer support experience, preferably in a fast-paced environment</li><li>Excellent English spoken skills</li><li>Preferably female</li><li>Ability to work in a team environment</li><li>Strong problem-solving and analytical skills</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively</li><li>Ability to work under pressure and meet tight deadlines</li><li>Proficiency in using computer applications and tools, including Microsoft Office</li></ul>Location: LahoreSalary: Rs 30,000 - 50,000 plus KPI bonus along with sales CommissionJob Type: Full-time (Night Shift 8 pm - 5 am)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

FineXcloud

Job Description:We are looking for a Customer Support Representative with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction and retention, while also supporting users on ERP-related functionalities.Responsibilities:<ul><li>Respond to customer queries via phone, email, or chat promptly and professionally.</li><li>Provide accurate information about products, services, and ERP functionalities.</li><li>Troubleshoot ERP-related issues and provide first-level support.</li><li>Resolve customer complaints and ensure a high level of satisfaction.</li><li>Record customer interactions and maintain detailed service records.</li><li>Collaborate with ERP consultants and technical teams to resolve complex issues.</li><li>Follow up with customers to ensure issues are fully resolved.</li></ul>Requirements:<ul><li>1 to 2 years of experience in customer support</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred)</li><li>Strong communication and problem-solving skills.</li><li>Basic understanding of ERP systems and business processes</li><li>Ability to stay calm and professional under pressure.</li><li>Only female candidates can apply</li><li>Basic computer skills and familiarity with CRM and ERP platforms.</li></ul>Apply Now: jobs@finexcloud.comJob Type: Full-timeWork Location: In person

Customer Support Representative

Marham - Find a Doctor

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via live chat.</li><li>Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.</li><li>Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.</li><li>Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.</li><li>Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.</li><li>Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).</li><li>Experience: Minimum 5 years of experience in customer support or complaint management, ideally within the pharmaceutical or healthcare sector.</li><li>Strong written communication skills in English.</li><li>Familiarity with chat systems, CRM tools, and online customer service platforms.</li><li>Ability to work under pressure, multitask, and meet performance KPIs.</li><li>Demonstrated ability to resolve complex customer concerns in a regulated industry.</li><li>Shift Timings: Multiple Shifts(specific hours to be discussed during the interview).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth and learning opportunities within a health-tech company.</li><li>Supportive and collaborative work environment.</li><li>Be part of a mission to improve healthcare access for millions.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in customer service or complaint management?</li><li>Do you have a Bachelor&rsquo;s degree in Pharmacy or a related field?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

Alpha CX

Job Title: Customer Support Representative (Onsite) (Tech support)Location:<ul><li>Onsite &#65288;Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore&#65289;</li></ul>Job Type: Full-timeSalary: 80k ( Based on Experience )More details about Alpha&#65306;Join the Alpha CX Team and Redefine Customer Service Excellence!Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team!About Us:At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.Your Role:As a Technical Service Representative, you will:<ul><li>Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.</li><li>Handle inquiries, resolve complaints, and deliver fast and accurate solutions.</li><li>Provide detailed information about our products and services with professionalism.</li><li>Maintain and update customer records while safeguarding their confidentiality.</li><li>Work closely with internal teams to resolve issues and improve the customer journey.</li><li>Follow company policies to ensure consistent and high-quality service delivery.</li></ul>What We&rsquo;re Looking For:We&rsquo;re seeking team members who have:<ul><li>Fluency in English (both written and spoken).</li><li>Previous Technical Support experience ( mandatory).</li><li>Bachelor degree( mandatory).</li><li>Outstanding communication and interpersonal skills.</li><li>Self-discipline and the ability to work independently in a remote setting.</li><li>Familiarity with technology and customer service tools.</li></ul>Why Join Alpha CX?Here&rsquo;s what we offer:<ul><li>Competitive Salary &ndash; Reflecting your experience and dedication.</li><li>Flexible Work Hours &ndash; Designed to balance your work and personal life.</li><li>Professional Growth &ndash; Access to learning opportunities and career advancement.</li><li>Supportive Team Culture &ndash; Be part of a community that values collaboration and innovation</li></ul>How to Apply:Ready to make a difference? Here&rsquo;s how:Apply only through this link: https://lnkd.in/g3BCDxcuAt Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence!Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Representative (Tech Support) ( 80K PKR -Onsite )

IT Devices Online

Job DescriptionChat Support RepresentativeAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.About the roleWe are seeking a proactive and tech-savvy Chat Support Representative to join our IT hardware company. In this role, you will be the first point of contact for customers via live chat, assisting them with technical issues, product inquiries, and general support related to our hardware products (e.g., servers, networking devices, workstations, peripherals). Your primary focus will be on delivering fast, accurate, and friendly support while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Troubleshoot basic to intermediate technical issues related to software, systems, and services.</li><li>Guide users through problem-solving steps and provide appropriate solutions or workarounds.</li><li>Escalate complex or unresolved issues to relevant teams following standard procedures.</li><li>Maintain comprehensive and accurate records of customer interactions in the CRM system.</li><li>Collaborate with internal teams (Technical Support, Sales, Logistics) to resolve complex issues.</li><li>Stay updated on product knowledge, company updates, and industry trends.</li></ul>&middot; Follow standard operating procedures and escalate unresolved issues to Tier 2 or engineering teams when necessary.&middot; Meet defined KPIs such as chat response time, resolution time, customer satisfaction (CSAT), and quality assurance (QA) scores.Requirements:<ul><li>3&ndash;4 years of experience in a chat support or customer service role, preferably in the IT or tech industry.</li><li>Excellent written and verbal communication skills in English &ndash; grammar, tone, and clarity are critical.</li><li>Proven ability to handle multiple chats simultaneously while maintaining attention to detail.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Basic understanding of IT concepts, software troubleshooting, etc.</li><li>Ability to work independently and in a team-oriented environment.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in IT, Computer Science, Communications, or a related field.</li><li>Experience supporting IT Hardware, SaaS platforms or cloud-based applications.</li><li>Multilingual capabilities are a plus.</li><li>Experience in US Market is must.</li></ul>What We Offer<ul><li>Salary range 100-120K</li><li>Health Insurance</li><li>Casual, Sick and Annual Leaves</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Note: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM Pakistan timeJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How do you rate (0/10) your English communication? </li><li>Do you agree with a Full-time On-site job in Gulberg 3, Lahore</li><li>Only apply if agree with the job timings. 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM</li></ul>Experience:<ul><li>Chat Support in US Market: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Female Chat Support Representative

Inteliqo

<div>
 
 
 About the Company
 
 
 
 We are seeking an experienced, motivated and customer-focused Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
 
 
 
 
 
 
 About the Role
 
 
 
 The Customer Service Representative will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Identify and assess customers' needs to achieve satisfaction.
 </li>
 <li>
 Provide accurate, valid, and complete information to customers using appropriate methods and tools.
 </li>
 <li>
 Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
 </li>
 <li>
 Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
 </li>
 <li>
 Document interactions and maintain accurate records in the customer service database.
 </li>
 <li>
 Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
 </li>
 <li>
 Gather feedback from customers and share insights with the management team to improve service quality.
 </li>
 <li>
 Participate in training and development programs to enhance customer service skills and product knowledge.
 </li>
 <li>
 Meet or exceed individual and team performance targets and KPIs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent; a degree in a relevant field is a plus.
 </li>
 <li>
 Proven experience in a customer service role or similar position.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
 </li>
 <li>
 Proficiency in using customer service software and CRMS
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
 </li>
 <li>
 A friendly and positive attitude with a passion for helping others.
 </li>
 <li>
 Flexibility to work varying shifts, including evenings and weekends, as needed.
 </li>
 <li>
 At least 1+ year of experience working in the international campaigns.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Problem-solving abilities
 </li>
 <li>
 Proficiency in customer service software
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a customer service/success/support role
 </li>
 <li>
 Knowledge of CRMs
 </li>
 </ul>
 
 
 
 
 
 Pay range and compensation package
 
 
 
 Pay: Rs110,000.00 - Rs125,000.00 per month
 
 
 
 
 
 
 Work hours
 
 
 
 EST timings (Night)
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to diversity and inclusiveness in our hiring practices.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
 
</div>

Senior Customer Service Representative

Planlab Solutions

Read this complete job description carefully before applying.PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer support to our clients via chat, email, and phone.Location: Model Town Link Road, LahoreShift: Afternoon 12/1 pm to 9 hours onward (9 hours)Responsibilities:<ul><li>Manage Email Queries, Live Chat and Calls with international clients</li><li>Proficiency in computer operations and using MS Office and Excel</li><li>No sales, targets, or commission-based work</li><li>Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction.</li><li>Maintaining accurate and up-to-date customer information and records.</li><li>Providing product information, troubleshooting guidance, and technical support to customers.</li><li>Keeping abreast of product and industry developments to provide the best service possible.</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and the ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multi-task and prioritise workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>Proficient in spoken English</li><li>Availability for Afternoon shifts</li><li>At least a High school diploma or equivalent is beneficial to have.</li><li>Comfortable working with computers and various software applications.</li><li>Experience in a call centre or in providing customer support via chat or email is a plus.</li></ul>To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We thank all applicants for their interest, but only those selected for an interview will be contacted.Job Types: Full-time, ContractPay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>Please list 2-3 dates and time ranges that you could do an interview.</li><li>What is your current Salary?</li><li>What is your expected salary?</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li></ul>Work Location: In person

CSR-CUSTOMER SUPPORT AGENT

Explore 1396+ Client support representative in Lahore this October. Find roles across top companies and apply now to boost your career.

1396 client support representative jobs IN Lahore

Customer Support Representative (CSR)

Customer Support Representative

Customer Support Representative

Customer Support Representative (Tech Support) ( 80K PKR -Onsite )

Female Chat Support Representative

Senior Customer Service Representative

CSR-CUSTOMER SUPPORT AGENT