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client support specialist

Concentrix

<div>
 
 
 Company Description
 
 
 
 Concentrix is a global technology and services leader that powers the world's best brands. They are human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated solutions at speed and scale across the entire enterprise.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Customer Specialist role located in New Cairo. The Customer Support Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis.
 
 
 &nbsp;
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 English level required is B2/C1
 </li>
 <li>
 Grads and dropouts only
 </li>
 <li>
 Fresh grads are welcome to apply
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Medical and social insurance
 </li>
 <li>
 Very competitive salaries
 </li>
 <li>
 Transportation
 </li>
 </ul>
 
 
 
</div>

Customer Service Sales Specialist

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Premier Services and Recruitment

<div>
 
 We are seeking to recruit an enthusiastic Marketing Specialist to support our law Firm in its overall marketing activities. The Marketing Specialist will be an integral part of our Communication Department, will report to our Communication Manager, and will be working in cooperation with the Firm&rsquo;s Communication and Client Development teams.
 
 
 The Marketing Specialist should be a competent professional able to reflect the image, history, standards, and achievements of the Firm while increasing the Firm&rsquo;s visibility.
 
 
 He/she will be managing, updating, and upgrading its creative marketing tools and is expected to be well-versed in specialized marketing concepts, principles and tactics.
 
 
 Responsibilities will include:
 
 
 &bull; Provide input to marketing activities (content development, update, and optimization; local and international events planning and participation; etc.).
 
 
 &bull; Manage the Firm&rsquo;s LinkedIn and other social media accounts.
 
 
 &bull; Draft press releases and periodical newsletters.
 
 
 &bull; Support the preparation of submissions presented to legal directories.
 
 
 &bull; Liaise with local and international external publishers on inclusion of our news and information and provide them with the needed content as well as processing the related subscription forms.
 
 
 &bull; Translate the ideas of the Firm&rsquo;s Managing Partner and Senior Partners into creative marketing activities.
 
 
 &bull; Assist our Managing Partner in ad-hoc assignments e.g., organizing events for the different target audiences, preparing professional replies to clients approaching the Firm, etc.
 
 
 &bull; Maintain a log of yearly marketing budget and disbursements.
 
 
 &bull; As needed, support the Client Development professionals in preparing proposals to clients. Qualifications &amp; requirements
 
 
 &bull; B.Sc./BA in marketing, communications or equivalent.
 
 
 &bull; Excellent command of written and spoken Arabic and English.
 
 
 &bull; 3 - 5 years of proven work experience in positions requiring good writing skills. Experience in a law firm is a plus.
 
 
 &bull; Creative copywriting skills.
 
 
 &bull; Excellent command of acting as administrator of social media platforms such as LinkedIn.
 
 
 &bull; Solid computer skills, including MS Office and design applications (Photoshop, Illustrator, Canva, etc.)
 
 
 &bull; Sharp attention to detail.
 
 
 &bull; Good multi-tasking and time management abilities.
 
 
 &bull; Strong ability to follow-up and coordinate with colleagues.
 
 
 &bull; Ability to sometimes work in flexible working hours and perform under pressuring deadlines.
 
</div>

Marketing Specialist - Law Firm

<div>
 
 #Concentrix is hiring English Customer Support Representatives for a new launcing account serving the UAE and KSA.
 
 
 
 
 
 Requirments:
 
 
 B2 English Level
 
 
 
 
 
 Benefits
 
 
 - 24/7 Rotational shifts
 
 
 - Salary up to 16250 gross
 
 
 - Transportation available
 
 
 - Social and medical insurance
 
 
 - Rotational days off
 
 
 Location: Fifth Settlement, New Cairo
 
</div>

Customer Service Representative

Savills Middle East

<div>
 
 The Role
 
 
 
 Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 600 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.
 
 
 The Paid Media Executive is responsible for the accurate setup and optimisation of paid social media campaigns, with additional support across paid search where required. This role plays a key part in driving growth across business divisions by delivering effective digital activations that attract and engage potential clients. Core responsibilities include audience research, social ad creation, optimisation and budget management, performance monitoring, A/B testing, and reporting on campaign effectiveness. The role will also support paid search activity through keyword research, bid management, and campaign analysis as needed.
 
 
 The individual will be Cairo‑based, supporting the UK business, and will form part of a Cairo media buying team alongside other locally based media buyers.
 
 
 
 Key Responsibilities
 
 
 
 
 Campaign Setup
 
 
 
 Set up new paid media campaigns upon receipt of a brief, including target audience, budget, and messaging.
 
 
 
 Campaign Checks and Optimisation
 
 
 
 Review campaigns thoroughly before publishing to ensure accuracy.
 
 
 
 Daily Checks
 
 
 
 Conduct daily checks on all live campaigns to ensure they are running correctly. Alert the team to any campaigns performing below benchmarks, allowing discussion on how best to optimise and adjust strategies.
 
 
 
 Reporting
 
 
 
 Generate regular reports with added commentary for sharing with business stakeholders.
 
 
 
 Continuous Improvement
 
 
 
 Identify opportunities for process improvement and efficiency in campaign setup. Stay up-to-date with industry best practices and emerging technologies in digital marketing.
 
 
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience in setting up paid social campaigns across multiple platforms including Meta and LinkedIn.
 </li>
 <li>
 Experience in setting up paid search campaigns.
 </li>
 <li>
 Strong analytical skills with the ability to prepare and interpret reporting information.
 </li>
 <li>
 Experience using Google Analytics.
 </li>
 <li>
 Fluent in English.
 </li>
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 A passion for marketing, paid social and PPC opportunities.
 </li>
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 Strong teamwork and interpersonal skills for liaising with clients and colleagues.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Hands-on experience with PPC and Paid Social campaigns.
 </li>
 <li>
 Knowledge of Google Ads and Google Analytics.
 </li>
 <li>
 Comprehensive understanding of Paid Media, PPC marketing principles, approaches, and best practices.
 
 
 </li>
 </ul>
 
 Preferred Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Good written and verbal communication skills.
 </li>
 <li>
 Ability to multi-task and manage various project elements simultaneously
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Certification or qualification in paid social and as a PPC Specialist
 </li>
 <li>
 Immediate availability preferred
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Paid Media Executive

Beltone

<div>
 
 
 Main Job Purpose:
 
 
 
 
 
 
 Delivering professional, accurate, and timely customer support via inbound and outbound calls. The role serves as the first point of contact for customers seeking assistance with products, services, application status, or issue resolution and ensures high levels of customer satisfaction through efficient call handling, proper documentation, and strict adherence to service standards, scripts, and regulatory compliance.
 
 
 
 
 
 
 Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Answer inbound customer calls and respond to inquiries related to loan products, application status, repayment schedules, and account details.
 </li>
 <li>
 Make outbound calls for follow-ups, feedback collection, or customer engagement campaigns, following pre-defined scripts and call flows.
 </li>
 <li>
 Accurately document customer interactions in CRM or ticketing systems, capturing key details such as the nature of the inquiry, resolution provided, and any required follow-up actions.
 </li>
 <li>
 Provide clear and concise product information, verify customer identity per FRA/CBE compliance guidelines, and escalate any suspicious or complex issues.
 </li>
 <li>
 Resolve basic complaints and issues at first contact, escalating unresolved or sensitive cases to the Team Lead.
 </li>
 <li>
 Monitor call handling time and adhere to shift schedules and call center performance KPIs.
 </li>
 <li>
 Participate in training sessions and team briefings to stay updated on product changes, campaign messaging, and process improvements.
 </li>
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 Ensure that all customer interactions meet internal quality standards and comply with regulatory and data protection requirements.
 </li>
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 Support special outbound campaigns such as cross-selling, retention calls, or feedback surveys.
 </li>
 <li>
 Contribute to team-based goals by collaborating with peers and maintaining a positive and service-oriented attitude.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communication, or relevant discipline
 </li>
 <li>
 Experience From 2 to 4 years&rsquo; experience preferred in Brokerage Operations.
 </li>
 <li>
 Experience in financial services, telecom, or fast-paced service industries preferred.
 </li>
 <li>
 Demonstrated ability to manage large teams and high-volume customer interaction environments.
 </li>
 <li>
 CRM systems (Salesforce, Microsoft Dynamics, or similar).
 </li>
 <li>
 Regulatory compliance and customer data governance (FRA/CBE).
 </li>
 <li>
 Quality assurance and call coaching.
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 Conflict resolution and complaint handling.
 </li>
 </ul>
</div>

Call Center Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

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