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crm specialist

client support specialist

Al-Mansour Automotive

<div>
 
 
 
 Job Role:
 
 
 
 
 
 
 
 Our CRM Specialist are tasked with providing world-class, professional support and service to our valued customers; through providing an outstanding, memorable, and personalized attention to our clients in the service center, by assisting with service appointment scheduling, troubleshooting basic automotive questions, checking on service status, resolving and following up on any client issues brought to attention. Make outbound calls per day to clients whose service has been completed, inquiring about their experience with al Mansour and ensuring they are completely satisfied with every aspect of their visit.
 
 
 the role requires the ability to effectively communicate in an articulate, empathetic, and professional tone. Patience is not just a virtue but a requirement.
 
 
 Position is also responsible for taking the lead on building reports, managing back-end administration, and helping to maintain the quality of the data found within the system.
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree in business administration or Equivalent is preferable
 
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 Good Computer Skills
 </li>
 <li>
 English Language
 </li>
 </ul>
 
 
 
 
 Minimum Experience
 
 <ul>
 <li>
 0 &ndash; 2 years of experience
 </li>
 </ul>
 
 
</div>

CRM Specialist

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 The Market Intelligence &amp; Research Consultant position is both a developmental and client support role. Whilst the individual is developing their skills in Retail Market Research, Account Management, Product and Retailing Knowledge they will also support a commercial team, working across a range of clients.
 
 
 
 <ul>
 <li>
 Support a well-defined list of clients and retailers, as specified by the line manager
 </li>
 <li>
 Build market and product knowledge on all product categories held. This includes details on coverage, universe and sample sizes, distribution channels and detailed market information;
 </li>
 <li>
 Develop an understanding of Retail Audit Methodology and GfK Systems
 </li>
 <li>
 Build market and product knowledge on all related products and panels
 </li>
 <li>
 Service &ndash; Ensure client queries are responded to professionally and accurately within 24 hours
 </li>
 <li>
 Following up on receiving monthly data production
 </li>
 <li>
 Assists with the monthly data production via Quality Checks and Price Check on your product categories
 </li>
 </ul>
 
 Assist the MI CSG Lead as follows:-
 
 
 
 <ul>
 <li>
 Ensuring that data quality is in line with GfK international standards
 </li>
 <li>
 Preparation of presentations upon request
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Bachelor's degree in marketing
 
 , Business Administration, Economics, Statistics, Data Analytics, or a related field
 
 .
 
 
 
 <ul>
 <li>
 
 2-3 years
 
 of experience in
 
 market research, data analysis, client support, or a similar field
 
 </li>
 <li>
 Experience with
 
 retail audit, market intelligence, or account management
 
 is a plus
 </li>
 <li>
 
 Analytical ability
 
 with a strong focus on numbers and data interpretation
 </li>
 <li>
 
 Attention to detail
 
 to ensure accuracy in data and reports
 </li>
 <li>
 
 Client management &amp; support
 
 skills to handle client queries professionally
 </li>
 <li>
 
 Strong communication skills
 
 in
 
 English and Arabic
 
 (French is a bonus but not mandatory)
 </li>
 <li>
 Familiarity with
 
 Excel, PowerPoint, and data visualization tools
 
 (e.g., Power BI, Tableau) is beneficial
 </li>
 <li>
 
 Retail &amp; product knowledge
 
 or willingness to learn about product categories, distribution channels, and market trends
 </li>
 <li>
 
 Problem-solving ability
 
 to handle data quality issues and improve reporting accuracy
 </li>
 <li>
 
 Time management
 
 skills to meet deadlines and respond to queries within 24 hours
 </li>
 <li>
 
 Independent worker and thinker
 
 with a proactive approach while maintaining a strong
 
 team spirit
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

MI CSG Consultant

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 About The Role:
 
 
 
 Job Code:
 
 
 
 2026COMM-001
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 ✅6 months Project Based Contract
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 Experience in a Client Support or similar role
 </li>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using the help desk and support tools
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Multi-tasking abilities
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Agent (Emails & Chats) - Project Based

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Russian and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Russian skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Russian & English) | Cairo, Egypt

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
 </li>
 <li>
 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
 </li>
 <li>
 Update and maintain customer databases with accurate information.
 </li>
 <li>
 Collaborate with various departments to resolve customer issues and enhance service delivery.
 </li>
 <li>
 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
 </li>
 <li>
 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Strong problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficient with office applications and customer relationship management (CRM) software.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Familiarity with voice and non-voice communication channels.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Net Salary 17000 EGP
 </li>
 <li>
 2 Days off
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Fully Paid Training
 </li>
 <li>
 Career Path Opportunities
 </li>
 </ul>
</div>

Back Office Agent (Voice & Non Voice / English account)

Made In Earth

<div>
 
 Made in Earth is searching for motivated
 
 Senior
 
 
 Sales Specialist
 
 to join our growing marketing team at
 
 Made In Earth
 
 . The ideal candidate preferably to have previous experience in
 
 marketing agencies
 
 and a understanding of digital marketing services.&nbsp;
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 from 3 to 5 years of proven experience as a Sales Specialist in a Marketing Agency.
 </li>
 <li>
 Strong understanding of digital marketing services.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Strong follow-up and closing skills.
 </li>
 <li>
 Very good command of English (spoken &amp; written).
 </li>
 <li>
 Experience with CRM systems is a plus.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Identify and target potential clients for marketing services.
 </li>
 <li>
 Present and sell company services (Social Media, Performance Marketing, Branding, Content Creation, etc.).
 </li>
 <li>
 Build and maintain strong client relationships.
 </li>
 <li>
 Understand client needs and propose suitable marketing solutions.
 </li>
 <li>
 Prepare and follow up on proposals and contracts.
 </li>
 <li>
 Achieve monthly and quarterly sales targets.
 </li>
 <li>
 Coordinate with the marketing and operation teams to ensure client satisfaction.
 </li>
 <li>
 Stay updated with market trends and competitor activities.
 </li>
 <li>
 Maintain accurate records of sales activities and client data.
 </li>
 </ul>
</div>

Senior Sales Specialist

Clyde & Co

<div>
 
 
 Events Specialist &ndash; Business Development &amp; Marketing
 
 
 
 
 
 
 
 The team
 
 
 
 The Global Business Development (BD) Leadership team sets the strategy in consultation with the Global Strategy Board and Global Practice Groups. The BD teams (comprising communications, marketing, business and client development experts) are led by regional heads of Business Development who are aligned to our regional boards: Asia Pacific, Middle East Africa, North America, UK, Europe.
 
 
 Our strategy seeks to:
 
 <ul>
 <li>
 Manage and develop clients and profile in our global sectors
 </li>
 <li>
 Adopt a content and product led approach in taking our practice groups to market
 </li>
 <li>
 Prioritise the use of integrated digital marketing channels
 </li>
 <li>
 Position our most senior staff as advisors to the business, supported by expert execution teams
 </li>
 <li>
 Ensure that the highest value clients and opportunities command the highest value BD attention and bespoke tactics
 </li>
 </ul>
 
 
 
 
 
 Key responsibilities
 
 
 
 This role is a part of the Middle East and Africa (MEA) Business Development team who work across our MEA markets, sectors and practice groups with a majority focus on engagement and conversion stages of the sales pipeline. The events specialist will provide end-to-end event management of the firm's extensive portfolio, ranging from small technical events to large showpiece hospitality events designed to achieve specific objectives, such as:
 
 
 
 
 <ul>
 <li>
 Brand awareness: To increase the firm's visibility and enhance brand recognition
 </li>
 <li>
 Client insights: To gather valuable feedback and insights from clients regarding their business needs and priorities
 </li>
 <li>
 Knowledge sharing: To provide timely insights and know-how on the latest industry developments
 </li>
 <li>
 Lead generation: To support lead generation by providing opportunities to attract, engage, and generate ROI
 </li>
 <li>
 Networking and client development: To create a platform which supports client networking and enables the development of client relationships
 </li>
 <li>
 Strategic alliances and partnerships: To establish or strengthen the firm's alliances with third-party associations, businesses, and government entities
 </li>
 </ul>
 
 
 
 
 Event management:
 
 <ul>
 <li>
 Plan and execute the firm's external events across the MEA region, from concept to completion
 </li>
 <li>
 Ensure event objectives are set at the planning stage and follow-up procedures are in place
 </li>
 <li>
 Manage strategic internal events, i.e. quarterly regional Town Halls, ensuring all the logistics are executed to a high standard
 </li>
 <li>
 Advise key stakeholders on the best format and structure to meet the event objectives and requirements
 </li>
 <li>
 Prepare project plans and ensure deadlines are met by all parties involved in an event
 </li>
 <li>
 Monitor and communicate budgeting and financial information to both the sponsoring partner and the relevant business development manager
 </li>
 <li>
 Communicate regularly with partners and business development managers to plan and coordinate their activities
 </li>
 <li>
 Manage third-party external events, i.e. sponsorships, collaborative events
 </li>
 <li>
 Assist with registering and managing external cross-practice event attendance, i.e. award ceremonies
 </li>
 <li>
 Support with event marketing requirements i.e. the preparation of invitations in line with the firm's brand guidelines
 </li>
 <li>
 Ensure all event activity is recorded on InterAction pre-and post-event
 </li>
 <li>
 Conduct post-event evaluations to assess event outcomes and identify areas for improvement
 </li>
 <li>
 Review and manage the events feedback process and produce a quarterly summary report of feedback
 </li>
 </ul>
 
 
 
 
 Event infrastructure:
 
 <ul>
 <li>
 Continually review and improve the event processes
 </li>
 <li>
 Source venues and assess their suitability based on various event requirements and objectives
 </li>
 <li>
 Maintain a preferred venues and supplier list
 </li>
 <li>
 Develop a central resource of event materials for use by secretaries and fee-earners to help plan and execute events
 </li>
 <li>
 Manage and update the MEA events calendar to support with planning and visibility across the business on all event activity
 </li>
 <li>
 Oversee the coordination of the external events tracker and calendar to ensure it is regularly updated to reflect key industry events which will be of relevance to our fee earners
 </li>
 <li>
 Source relevant event materials (banners, stands, merchandise etc.) and pitch suggestions to the business development and marketing team for upgrading such items
 </li>
 <li>
 Manage and oversee the firm's branded merchandise, source suppliers and potential products
 </li>
 <li>
 Connect with the global events team to share best practices and ideas on how to evolve and enhance the firm's event processes and client experience
 </li>
 <li>
 Stay up to date with the latest digital technologies, audio/visual, and trends in the event industry to improve event processes
 </li>
 </ul>
 
 
 
 
 
 Candidate profile
 
 
 
 The ideal candidate will:
 
 <ul>
 <li>
 be educated degree level desirable
 </li>
 <li>
 have a minimum of five years&rsquo; experience managing a range /high-volume events
 </li>
 <li>
 have experience in managing multiple events at the same time and displays strong organisational skills
 </li>
 <li>
 have excellent English language skills (spoken and written)
 </li>
 <li>
 have good interpersonal skills with the ability to influence and liaise with a range of stakeholders
 </li>
 <li>
 have exceptional detailed event planning and project management skills
 </li>
 <li>
 be flexible and willing to travel across the MEA region for on-site event management and execution
 </li>
 <li>
 be creative with strong attention to detail
 </li>
 <li>
 be able to work under pressure and manage conflicting priorities
 </li>
 <li>
 be able to work independently on the event planning process
 </li>
 <li>
 be willing and able to develop and implement ideas and strive for practical solutions have strong Excel skills, with experience
 </li>
 </ul>
 
 
 
</div>

Events Specialist

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