customer experience representative Jobs in Cairo

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associate customer service specialist

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client support specialist

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Support Specialist

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 The Market Intelligence &amp; Research Consultant position is both a developmental and client support role. Whilst the individual is developing their skills in Retail Market Research, Account Management, Product and Retailing Knowledge they will also support a commercial team, working across a range of clients.
 
 
 
 <ul>
 <li>
 Support a well-defined list of clients and retailers, as specified by the line manager
 </li>
 <li>
 Build market and product knowledge on all product categories held. This includes details on coverage, universe and sample sizes, distribution channels and detailed market information;
 </li>
 <li>
 Develop an understanding of Retail Audit Methodology and GfK Systems
 </li>
 <li>
 Build market and product knowledge on all related products and panels
 </li>
 <li>
 Service &ndash; Ensure client queries are responded to professionally and accurately within 24 hours
 </li>
 <li>
 Following up on receiving monthly data production
 </li>
 <li>
 Assists with the monthly data production via Quality Checks and Price Check on your product categories
 </li>
 </ul>
 
 Assist the MI CSG Lead as follows:-
 
 
 
 <ul>
 <li>
 Ensuring that data quality is in line with GfK international standards
 </li>
 <li>
 Preparation of presentations upon request
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Bachelor's degree in marketing
 
 , Business Administration, Economics, Statistics, Data Analytics, or a related field
 
 .
 
 
 
 <ul>
 <li>
 
 2-3 years
 
 of experience in
 
 market research, data analysis, client support, or a similar field
 
 </li>
 <li>
 Experience with
 
 retail audit, market intelligence, or account management
 
 is a plus
 </li>
 <li>
 
 Analytical ability
 
 with a strong focus on numbers and data interpretation
 </li>
 <li>
 
 Attention to detail
 
 to ensure accuracy in data and reports
 </li>
 <li>
 
 Client management &amp; support
 
 skills to handle client queries professionally
 </li>
 <li>
 
 Strong communication skills
 
 in
 
 English and Arabic
 
 (French is a bonus but not mandatory)
 </li>
 <li>
 Familiarity with
 
 Excel, PowerPoint, and data visualization tools
 
 (e.g., Power BI, Tableau) is beneficial
 </li>
 <li>
 
 Retail &amp; product knowledge
 
 or willingness to learn about product categories, distribution channels, and market trends
 </li>
 <li>
 
 Problem-solving ability
 
 to handle data quality issues and improve reporting accuracy
 </li>
 <li>
 
 Time management
 
 skills to meet deadlines and respond to queries within 24 hours
 </li>
 <li>
 
 Independent worker and thinker
 
 with a proactive approach while maintaining a strong
 
 team spirit
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

MI CSG Consultant

ELSEWEDY ELECTRIC

<div>
 
 
 Job Title:
 
 Business Development Senior Specialist
 
 
 
 Department:
 
 Commercial
 
 
 
 Function:
 
 Business Development
 
 
 
 Reports to:
 
 Business Development Section Head
 
 
 
 Location:
 
 New Cairo
 
 
 
 Scope:
 
 Industrial Development &middot; Real Estate Development &middot; Infrastructure Projects
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct market research to identify new client prospects, opportunities, and industry trends.
 </li>
 <li>
 Generate, evaluate, and qualify leads aligned with the company&rsquo;s offerings.
 </li>
 <li>
 Support outreach efforts by coordinating meetings, presentations, and site tours with potential clients.
 </li>
 <li>
 Prepare proposals, presentations, pitch materials, and client briefing documents.
 </li>
 <li>
 Maintain and update investor and stakeholder databases, ensuring thorough follow-up and engagement.
 </li>
 <li>
 Assist in managing client inquiries while maintaining strong and professional communication.
 </li>
 <li>
 Monitor business development KPIs and prepare periodic performance reports and insights.
 </li>
 <li>
 Collaborate with Marketing, Sales, Operations, and Project teams to support targeted campaigns and ensure alignment with client needs.
 </li>
 <li>
 Provide insights and recommendations based on research, client feedback, and market interactions to support strategic planning.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Economics
 
 or
 
 Political Science
 
 .
 </li>
 <li>
 Minimum
 
 3 years of experience
 
 in business development, market research, investor relations, or related fields.
 </li>
 <li>
 Strong proficiency in Microsoft Office, especially
 
 PowerPoint
 
 and
 
 Power BI
 
 .
 </li>
 <li>
 Fluency in English and Arabic; knowledge of additional languages is an asset.
 </li>
 <li>
 Strong analytical, communication, and presentation skills.
 </li>
 <li>
 Ability to work cross-functionally and manage multiple priorities effectively.
 </li>
 </ul>
 
 
</div>

Senior Business Developer

Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

Savills Middle East

<div>
 We are seeking a
 
 Junior Modifications Engineer
 
 to support the modifications process and assist in coordinating client requests across ongoing projects in Egypt. The ideal candidate will be
 
 detail-oriented, proactive, and eager to learn
 
 , capable of efficiently managing coordination tasks while ensuring client satisfaction and adherence to company standards.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Handle client modification requests, ensuring timely follow-up and resolution.
 </li>
 <li>
 Coordinate with consultants to secure necessary approvals and with the design team to align modifications with the project&rsquo;s final vision.
 </li>
 <li>
 Ensure client modifications comply with the company&rsquo;s guidelines.
 </li>
 <li>
 Verify that all modifications meet client expectations, regulatory requirements, and overall project integrity.
 </li>
 <li>
 Ensure that clients have obtained all mandatory governmental approvals before execution, ensuring adherence to legal and regulatory standards.
 </li>
 <li>
 Maintain clear and consistent communication with clients, consultants, and internal teams to support smooth project delivery.
 </li>
 <li>
 Report site violations by conducting site inspections for units undergoing finishing or modifications.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in Architecture Engineering or similar.
 </li>
 <li>
 1+ years of experience in modifications, fit-out, or design coordination roles within the construction or real estate industry.
 </li>
 <li>
 Good technical understanding of construction drawings and modification processes.
 </li>
 <li>
 Proficient in AutoCAD, Photoshop, and other related software.
 </li>
 <li>
 Strong attention to detail, organizational skills, and eagerness to develop technical and coordination capabilities
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Junior Modifications Engineer

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Role Summary:
 
 
 
 As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serves customers by providing product and service information and resolving product and service problems.
 </li>
 <li>
 Promptly respond to customer questions submitted via email, chat, phone or any other channels.
 </li>
 <li>
 Ensures performance goals are being met consistently based on quality standards.
 </li>
 <li>
 Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
 </li>
 <li>
 Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
 </li>
 <li>
 Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
 </li>
 <li>
 Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 1+ years&rsquo; experience in related positions.
 </li>
 <li>
 Excellent English/Arabic language skills
 </li>
 <li>
 Ability to communicate correctly and clearly with both internal and external customers
 </li>
 <li>
 Good composition &amp; typing skills: Ability to compose a grammatically correct, concise, and accurate written response
 </li>
 <li>
 Excellent customer service skills: Ability to empathize with and prioritize customer needs
 </li>
 <li>
 Demonstrable conflict resolution and negotiating skills
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Comfortable in a fast-paced, multi-tasked, high-energy environment.
 </li>
 <li>
 Excellent documentation skills
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Partner Support Advisor

Explore 773+ Client support specialist in Cairo this December. Find roles across top companies and apply now to boost your career.

773 client support specialist jobs IN Cairo

Customer Support Specialist

MI CSG Consultant

Senior Business Developer

Customer Experience Representative

Customer Experience Representative

Junior Modifications Engineer

Partner Support Advisor