clinical research coordinator i

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clinical research coordinator ii

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clinical education systems coordinator

Massachusetts General Hospital

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Following established policies, procedures, and study protocols, provides assistance on clinical research studies, including recruiting, evaluating, and consenting patients for studies; collecting and organizing patient data; scheduling patients for study visits; performing clinical tests such as phlebotomy, EKGs, etc.; maintaining and updating data generated by the study.
<br>
<br>
Essential Functions:<br>
<ul><li>Reviews proposals for compliance with sponsor and organizational guidelines; verify all sponsor requirements are met.
</li><li>Recruiting patients for clinical trials, conducts phone.
</li><li>Verifies the accuracy of study forms and updates them per protocol.
</li><li>Prepares data for analysis and data entry.
</li><li>Documents patient visits and procedures.
</li><li>Assists with regulatory binders and QA/QC Procedures.
</li><li>Assists with interviewing study subjects.
</li><li>Assists with study regulator submissions.</li><li>Periodic special projects, such as a grant submission or a journal article submission</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
The Center for Women&rsquo;s Mental Health is a clinical and research program within the Department of Psychiatry at Massachusetts General Hospital. Our Program is dedicated to the evaluation and treatment of psychiatric disorders associated with female reproductive function. The Center provides a range of clinical services to women which include: consultation regarding the use of psychiatric medications during pregnancy; treatment for postpartum mood and anxiety disorders; treatment for premenstrual syndrome; and treatment of menopause related mood and anxiety symptoms, sleep disorders, and hot flashes. The goal of our research division is to examine a wide range of questions which affect the lives of women with psychiatric conditions. Our research projects mirror the span of our center&rsquo;s clinical expertise. For more information about the clinical and research program, please visit our website: www.womensmentalhealth.org.</p><p></p><p>
The research coordinators in our Program are each assigned 1-2 active research projects and are responsible for the implementation of those projects under the guidance of the principal investigator(s) and the supervision of the senior research coordinator.</p><p></p><p>
Currently, our group is made up of seven research coordinators, a research program manager, project manager, program coordinator, biostatistician, psychologist, and eleven psychiatrists. Three of our faculty are principal investigators. The research coordinators work closely with the study principal investigators and meet once a week as a group to review study progress and once a week to review clinical cases. This is a full-time hourly position with a 9:00-5:30 workday and a &frac12; hour unpaid lunch. Our Program is located in the Simches Research Building in a combined administrative and clinical space.</p><p></p><p><b><br>
Additional Job Details (if applicable)</b></p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Hybrid<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
185 Cambridge Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$21.00 - $29.01/Hourly<p></p><p><b><br>
Grade</b></p>
5<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Clinical Research Coordinator I

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Ongoing studies within the program include investigations of the efficacy and safety of novel treatments for depression, as well as research aimed at understanding the biological and behavioral mechanisms underlying the course of illness. These studies leverage a range of methodologies, including neuroimaging (MRI), wearable technologies, EEG, and digital assessments such as speech and behavioral tasks to develop and validate innovative biomarkers and measurement tools. The Clinical Research Coordinator will work closely with Drs. Paola Pedrelli, Cristina Cusin, and Lauren Fisher across multiple studies. Current projects include studies evaluating digital biomarkers for the detection and monitoring of depression, as well as investigations of device-based and pharmacologic treatments for treatment-resistant depression. This position offers a rich and hands-on research experience, including participant interaction, data collection and management, and exposure to cutting-edge methodologies in clinical neuroscience and digital mental health. It is particularly well-suited for individuals interested in pursuing graduate training in psychology, public health, neuroscience, or medicine.
<br>
<br>
If you would like to read more about our program, please visit our website at www.depressionmgh.org.<br>
<br>
This role is a 2+ year commitment.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p><b><i>
Principal Duties and Responsibilities:</i></b></p><p><i>
The Clinical Research Coordinator is responsible for managing and coordinating clinical research studies as an integral member of the research team. This role involves close collaboration with physicians, psychologists, and other clinical staff to support study implementation and participant care.
</i></p><p><i>Additional responsibilities include:</i></p><ul><li>
Assist with recruitment and screening of participants for clinical trials</li><li>
Verify subject eligibility based on inclusion/exclusion criteria</li><li>
Provides basic explanation of study and in some cases obtains informed consent from subjects</li><li>
Conduct study visits, including interviews and administration of assessments</li><li>
Administers and scores questionnaires</li><li>
Perform study procedures as required, which may include phlebotomy and EKG administration</li><li>
Document participant visits and study procedures accurately</li><li>
Obtains patient study data from medical records, physicians, etc.</li><li>
Collect, enter, and organize study data from multiple sources (e.g., medical records, participant interviews)<br>
Maintain accurate and up-to-date study databases<br>
Verify accuracy and completeness of study forms and data entries<br>
Update study documents and case report forms in accordance with study protocols</li><li>
Maintain regulatory binders and ensure compliance with study protocols and institutional requirements</li><li>
Assist with IRB submissions, amendments, and regulatory documentation</li><li>
Support quality assurance and quality control (QA/QC) procedures</li><li>
Assist with data analysis and generation of reports, tables, and figures</li><li>
Conduct literature searches to support study development and manuscript preparation</li><li>
Contribute to manuscript preparation and other scholarly outputs</li><li>
Administrative and Team Support</li><li>
 Provide general administrative support for study operations</li><li>
Coordinate communication among study team members and clinical staff</li></ul><p></p><p><b><i>
Skills/Abilities/Competencies Required:</i></b></p><ul><li>
Careful attention to details</li><li>
Strong organizational skills</li><li>
Ability to follow directions</li><li>
Strong communication skills</li><li>
Computer literacy</li><li>
Working knowledge of clinical research protocols</li><li>
Ability to demonstrate respect and professionalism for subjects&rsquo; rights and individual needs</li></ul><p></p><p><b><i>
Qualifications, Skills, and Abilities:</i></b></p><p><i>
Qualified applicants must have a bachelor's degree, strong writing and organizational skills. Psychology, sociology, and premed majors are encouraged to apply, but all are welcome. Prior research or clinical experience is strongly recommended. </i>A strong interest in mental health research and working with individuals with depression is highly desirable.</p><p></p><p><i>
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.</i></p><p><br>
</p><p><b>Additional Job Details (if applicable)</b></p><p>
We require both a <b>resume </b>outlining your reasons for applying, and the strengths you would bring to the position.</p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Hybrid<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
1 Dove Avenue<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$21 - $29.01/Hourly<p></p><p><b><br>
Grade</b></p>
5<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Clinical Research Coordinator

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.<br>
<br>
Does this position require Patient Care? Yes<br>
<br>
Essential Functions:<br>
<ul><li>Interview patients to obtain medical information and measure their vital signs, weight, and height.
</li><li>Show patients to examination rooms and prepare necessary equipment for healthcare providers.
</li><li>Record patients' medical history, vital statistics, or information such as test results in medical records.
</li><li>Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
</li><li>Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
</li><li>Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
</li><li>Clean and sterilize instruments and dispose of contaminated supplies.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
High School Diploma or Equivalent required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred</p><p></p><p><b>
Medical Assistant: Principle Duties and Responsibilities - Clinical</b></p><p></p><p>
Provides safe, compassionate patient care under the supervision of the Nurse Manager and licensed personal (RNs) working with the MA on a daily basis</p><p></p><p>
Performs all duties and responsibilities as described in the Medical Assistant position description</p><p></p><p>
Facilitates flow of patients from waiting room to infusion chairs in a timely manner as close as possible to scheduled appointment times Observes, reports and records vital signs, height and weight, pain level, and allergies as directed by the provider</p><p></p><p>
Obtains vital signs, height and weight, pain level and allergies. Documents results in the patient&rsquo;s record (LMR).</p><p>
Monitors vital signs on patient receiving ketamine administration as per protocol.</p><p>
Promptly informs the MD, anesthesiologist, or staff nurse of any significant change in vital signs or acute symptoms</p><p>
Conducts a brief focused assessment of the patient, including interval changes
</p><p></p><p>Performs a variety of complex patient treatments and procedures according to standard policies and procedures, these may include but are not limited to:</p><p></p><p>
Blood pressure cuff, pulse oximetry probe placement and 02 saturation measurement provides snack, blankets, ice packs, comfort items help with discharge procedures, linen change helps coordinate change in infusion schedule with MD and administrative assistant prepares forms for informed consent</p><p></p><p>
Physically prepares patients for and assists care providers with examinations and therapeutic procedures
</p><p>Instructs and assists patients while getting infusions</p><p>
 Instructs patients and families for expectations in the clinic</p><p>
Participates in daily operational activities necessary for a safe patient and staff environment. Maintains JACHO standards on the unit</p><p>
Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.</p><p>
Ensures patient safety</p><p>
Escorts patients from waiting area to and from treatment areas</p><p>
Rounds on patients routinely for to assist with falls prevention</p><p>
Aids patients with toileting (including escorting patients to and from bathroom to prevent patient falls)</p><p>
Assists with patient transfers (i.e. wheelchair to/from bed/stretcher; stretcher to/from bed) and bed positioning</p><p>
Provides nutritional snacks for patients as appropriate</p><p>
Collaborates with Medical Director to identify and meet learning needs</p><p>
 7.1 Attends educational programs to advance knowledge and skill</p><p>
 7.2 Adheres to the standards of required training</p><p></p><p><b>
Patient Services Coordinator II: Principal Duties and Responsibilities - Administrative</b></p><p></p><p>
Cross trained to provide back up for all check in and checkout functions as outlined by the MGH/MGPO Front Desk Standards and Cadence Front Desk Check In User without Registration Training Track.</p><p></p><p>
Maintains confidentiality and privacy which is consistent with HIPAA guidelines.</p><p></p><p>
Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange escort or interpreter services as needed.</p><p></p><p>
Is competent in the use of automated systems used on the unit.</p><p>
Basic understanding of Ambulatory Patient Tracking System.</p><p>
Knowledge of Voalte communicating system</p><p>
Competence in scheduling patient appointments via Epic Hyperspace</p><p>
Prints upcoming schedules for patient verification and confirmation.</p><p></p><p>
Performs the daily management of encounter form processing and reconcilement.</p><p>
Knowledge of scanning procedures and label printing.</p><p>
Ensures completeness of all encounter forms by the patient as required for processing</p><p></p><p>
Remains current on any changing issues within the unit which affects initial patient flow</p><p></p><p><b><br>
Additional Job Details (if applicable)</b></p><p>
Under the direction of the Nurse Manager, the Medical Assistant works in the clinical setting providing direct and indirect service for patients and providers. The medical assistant works with the interdisciplinary health team in providing a wide variety of clinical, administrative and technical support functions in the delivery of healthcare in the Ketamine Infusion Unit. The Medical Assistant for the Ketamine Infusion Unit will also be cross-trained to perform the administrative responsibilities of the Patient Service Coordinator II.<br>
Shifts needed are Tuesday, Thursday, Friday 8:30-5. Evenings and weekends are available to pick up as well.</p><p></p><p><b>
Physical Requirements</b></p><ul><li>
Standing Frequently (34-66%)</li><li>
Walking Frequently (34-66%)</li><li>
Sitting Occasionally (3-33%)</li><li>
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)</li><li>
Carrying Frequently (34-66%) 20lbs - 35lbs</li><li>
Pushing Occasionally (3-33%)</li><li>
Pulling Occasionally (3-33%)</li><li>
Climbing Rarely (Less than 2%)</li><li>
Balancing Frequently (34-66%)</li><li>
Stooping Occasionally (3-33%)</li><li>
Kneeling Occasionally (3-33%)</li><li>
Crouching Occasionally (3-33%)</li><li>
Crawling Rarely (Less than 2%)</li><li>
Reaching Frequently (34-66%)</li><li>
Gross Manipulation (Handling) Frequently (34-66%)</li><li>
Fine Manipulation (Fingering) Frequently (34-66%)</li><li>
Feeling Constantly (67-100%)</li><li>
Foot Use Rarely (Less than 2%)</li><li>
Vision - Far Constantly (67-100%)</li><li>
Vision - Near Constantly (67-100%)</li><li>
Talking Constantly (67-100%)</li><li>
Hearing Constantly (67-100%)</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
15 Parkman Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
32<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$22.00 - $24.94/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Medical Assistant I

Clinical Pharmacist - Advanced Heart Failure and Cardiac Transplant MGH

Prenuvo

<div><p><b>About Us</b></p>
<p>
At Prenuvo, we are on a mission to flip the paradigm from reactive &quot;sick-care&quot; to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against &quot;we caught it too late again&quot;.</p>
<p>
We are looking for a dedicated and experienced <b>clinical professional (Registered Nurse or Physician Assistant) with a passion for quality, systemic problem-solving, and a proactive safety culture</b> to join our team. Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams&mdash;join us to make a difference in people's lives!</p>
<p>
The ideal candidate will play a critical role in ensuring the highest standards of clinical quality, patient safety, and satisfaction across the Prenuvo ecosystem. In this role, you will be a champion of our <b>&quot;Proactive Care Culture&quot;</b> - viewing incidents and complaints not as individual failures, but as opportunities to identify system vulnerabilities and implement actionable, lasting improvements. You will leverage your clinical background to balance clinical complaint management with proactive quality improvement (QI) initiatives.</p>
<p><b>
This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).</b></p>
<p>
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!</p>
<p><b>
What You'll Do</b></p>
<p><b>
 Clinical Complaint Management &amp; Patient Advocacy</b></p>
<ul>
<li><b>Investigate &amp; Resolve:</b> Process and thoroughly investigate clinically related patient complaints. Gather additional context from patients, clinic staff, and providers as indicated.</li>
<li><b>Cross-Functional Triage:</b> Coordinate closely with radiology, patient experience, and provider teams during investigations. Triage and escalate concerns to ensure timely, empathetic, and thorough resolution.</li>
<li><b>Clinical Education:</b> Follow up directly with patients to provide clarity and education regarding their medical history, scan results, and the scope of a whole-body MRI, resolving concerns with clinical authority and empathy.</li>
<li><b>Case Presentation:</b> Prepare and present complex cases for clinical quality review, offering evidence-based recommendations for resolution and systemic prevention.</li>
</ul>
<p><b>Incident Review &amp; Systems-Level Safety Analysis</b></p>
<ul>
<li><b>Systemic Event Review:</b> Manage the internal incident reporting system. Review safety reports and compile comprehensive event summaries.</li>
<li><b>Root Cause Analysis (RCA):</b> Lead or participate in RCAs or alternative incident review systems, moving past surface-level explanations to identify underlying <b>systems issues</b> and latent vulnerabilities.</li>
<li><b>Actionable Interventions:</b> Translate incident findings into concrete, <b>actionable items</b> and interventions designed to mitigate future risks.</li>
<li><b>Regulatory Compliance:</b> Ensure all safety tracking and incident resolutions remain fully compliant with regulatory and accreditation standards.</li>
</ul>
<p><b>Quality Improvement (QI) &amp; Safety Culture</b></p>
<ul>
<li><b>Drive QI Projects:</b> Partner with multidisciplinary teams to design, implement, and evaluate targeted quality improvement projects aimed at enhancing patient safety, clinical accuracy, and operational efficiency.</li>
<li><b>Trend Analysis:</b> Monitor safety and quality data trends to proactively recommend preventative interventions before systemic issues arise.</li>
<li><b>Just Culture Champion:</b> Serve as the organizational advocate for a fair, transparent safety culture. Conduct training for clinical and administrative staff to promote psychological safety and transparent incident reporting.</li>
</ul>
<p><b>Data Management &amp; Reporting</b></p>
<ul>
<li><b>Maintain Quality Records:</b> Keep meticulous, secure records of all quality activities, complaints, and incident investigations to support data-driven decision-making.</li>
<li><b>Monthly Insights:</b> Prepare monthly quality and safety reports for leadership, highlighting key trends, loop-closure metrics, and strategic opportunities for improvement.</li>
</ul>
<p><b>What You'll Bring</b></p>
<ul>
<li><b>Licensure:</b> Current and valid multi-state licensure as a <b>Registered Nurse (RN)</b> or <b>Physician Assistant (PA)</b>. Willingness and ability to become licensed in additional states as needed.</li>
<li><b>Clinical Experience:</b> Minimum of 5 years of experience in an active clinical setting. Experience in <b>MRI services, radiology, or oncology</b> is a strong plus.</li>
<li><b>Quality &amp; Safety Expertise:</b> Minimum of 2 years of dedicated experience in a clinical quality, patient safety, or risk management role.</li>
<li><b>Safety Culture Alignment:</b> Deep familiarity with and commitment to <b>proactive care culture</b> principles, systemic risk management, and human factors in healthcare safety.</li>
<li><b>Problem-Solving Mindset:</b> Exceptional analytical skills with a proven track record of turning safety data into actionable clinical workflows.</li>
<li><b>Adaptability:</b> Comfort with (and excitement for) navigating ambiguity, scaling processes, and designing new systems in a fast-growing health-tech environment.</li>
<li><b>Communication Skills:</b> Outstanding remote communication, interpersonal, and patient education skills. Proficient in video conferencing, Slack, Google Workspace, and email.</li>
</ul>
<p><b>Our Values</b></p>
<p>
First: we are <b>Pioneers</b></p>
<ul>
<li>Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.</li>
</ul>
<p>Second: we are <b>Platform-Builders</b></p>
<ul>
<li>We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead &ndash; in a mindset of ownership and duty to our mission.</li>
</ul>
<p>Above all: we are <b>Patients</b></p>
<ul>
<li>We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.</li>
</ul>
<p><b>What We Offer</b></p>
<ul>
<li>An avenue to make a positive impact on people's lives and their health</li>
<li>We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member</li>
<li>Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way</li>
<li>Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize</li>
<li>Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it</li>
<li>We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered&mdash;making your commute easier and more affordable!</li>
<li>Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.</li>
<li>We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family</li>
<li><b>The base salary for this role ranges from $73,600-$92,000 in local currency, depending upon experience and geographic location</b></li>
</ul>
<p><i>We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p>
<p><i>
As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.</i></p>
<p><b>
Please be advised that official communication from our recruitment team will only come from our authorized domain [</b><b>prenuvo.com</b><b>]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.</b></p></div>

Clinical Quality and Safety Specialist (RN / PA)

DeepHealth

<div><p>Job Summary</p><p>
The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.</p><p></p><p><b><br>
Expanded Essential Duties and Responsibilities</b></p><ul><li>
Serve as the primary Clinical AI product line technical support resource.</li><li>
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.</li><li>
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.</li><li>
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.</li><li>
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.</li><li>
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.</li><li>
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.</li><li>
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.</li><li>
Ensure compliance with healthcare regulatory standards and internal IT policies.</li><li>
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.</li><li>
Deliver product and service training to administrators, service-level users, and customers as needed.</li><li>
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.</li><li>
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.</li><li>
Integrate and support solutions within public cloud environments and DeepHealth platforms.</li><li>
Design, implement, document, and support technical solutions that meet customer and organizational requirements.</li><li>
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.</li><li>
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.</li><li>
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.</li></ul><p></p><p><b><br>
Minimum Qualifications, Education, and Experience</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.</li><li>
Minimum of 5 years of experience in IT support roles.</li><li>
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.</li><li>
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).</li><li>
Strong Linux system administration and command-line experience.</li><li>
Experience with MSSQL database management and relational database technologies.</li><li>
Strong understanding of networking concepts, troubleshooting, and infrastructure support.</li><li>
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.</li><li>
Proven experience troubleshooting complex software applications and healthcare technology solutions.</li><li>
Experience with public cloud environments and cloud-based integrations.</li><li>
Familiarity with scripting, data serialization, and reporting tools such as SSRS.</li><li>
Strong troubleshooting, analytical thinking, and critical problem-solving skills.</li><li>
Experience using ticketing systems and ITIL-based support processes.</li><li>
Strong customer service, relationship management, and call center support experience.</li><li>
Excellent written and verbal communication skills with both technical and non-technical audiences.</li><li>
Ability to manage multiple priorities and work effectively under pressure.</li><li>
Ability to collaborate effectively across cross-functional technical and business teams.</li><li>
Flexibility to work varied schedules and participate in on-call rotations as required.</li><li>
Strong understanding of PC/server hardware platforms and general IT infrastructure.</li><li>
Professional communication and interpersonal skills required for internal and external customer interactions.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
CCNA or CCNP certification.</li><li>
CompTIA Linux+, RHCA, or RHCT certification.</li><li>
Radiology workflow experience.</li><li>
Experience in healthcare or clinical IT environments.</li><li>
Advanced knowledge of healthcare imaging and workflow technologies.</li></ul><p></p><p><i><br>
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.</i></p><p></p><p><b><br>
Quality Standards</b></p><ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul><p></p><p><b><br>
Travel</b></p><p>
This position may require occasional travel.</p><p></p><p><b><br>
Working Environment</b></p><p>
Remote</p><p></p><p><b><br>
Physical Demands</b></p><p>
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.</p></div><p></p>

Technical Support Engineer Associate

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
This position is 40 hours, Weekday, Day Shift<br>
<br>
The Advanced Practice Provider delivers operational and professional management for a small to medium-sized team of Advanced Practice Providers (APPs) and allied health professionals. This role balances hands-on patient care with leadership responsibilities, ensuring safe, efficient, and high-quality delivery of specialized imaging and stress-testing services within the Nuclear Cardiology Molecular Imaging department.<br>
<br>
Does This Position Provide Direct Patient Care? Yes<br>
<br>
Essential Functions:<br>
Leadership and Staff Management:<br>
<ul><li>Provides direct management and accountability for a team of APPs and/or allied health professionals.</li><li>Recruits, hires, onboards, orients, and mentors APP staff.</li><li>Conducts performance evaluations, coaching, and professional development planning.</li><li>Works closely with APP Lead to develop staffing schedules to support clinical volumes and operational needs.</li></ul><br>
Clinical Practice:<br>
<ul><li>Provides patient care oversight as a Nurse Practitioner in Nuclear Cardiology and Molecular Imaging.</li><li>Oversees pre-procedure evaluations, risk stratification, and patient education for nuclear stress testing, PET/CT, PET/MR, and SPECT imaging.</li><li>Collaborates with attending physicians on clinical decision-making, documentation, and care coordination.</li><li>Gains clinical competency in radiopharmaceuticals, stress agents, and imaging-related protocols.</li></ul><br>
Quality, Safety, and Compliance:<br>
<ul><li>Supports quality assurance and continuous quality improvement initiatives.</li><li>Ensures adherence to institutional policies, regulatory standards, and patient safety practices.</li><li>Oversees compliance with documentation and APP billing requirements.</li><li>Participates in incident reviews, root-cause analyses, and corrective action planning.</li></ul><br>
Education and Professional Development:<br>
<ul><li>Ensures ongoing education, competency validation, and clinical training for APP staff.</li><li>Supports teaching and mentorship of trainees and new hires.</li><li>Encourages continuing education and specialty certification.</li></ul><br>
Collaboration and Communication:<br>
<ul><li>Acts as a liaison between APPs, physicians, technologists, nursing, operations, and leadership.</li><li>Collaborates to optimize workflow efficiency, patient throughput, and care coordination.</li><li>Contributes to service line planning and operational initiatives.</li></ul><br>
The Ideal Candidate will have:<br>
<ul><li>Prior APP Management experience, strongly preferred.</li><li>Demonstrated leadership or supervisory experience.</li><li>Knowledge of quality, safety, and regulatory standards in procedural or imaging environments.</li><li>Experience with nuclear medicine or molecular imaging workflows.</li><li>Familiarity with APP billing and compliance requirements.</li></ul><br>
Summary<br>
Provides direct management to typically a small to medium-sized team of advanced practice providers or other allied health professionals while continuing to spend the majority of time providing direct patient care as a Physician Assistant.<br>
<br>
Does this position require Patient Care? Yes<br>
<br>
Essential Functions<br>
<ul><li>Performs all essential functions of a Physician Assistant, providing direct patient care.
</li><li>Directly oversees and is accountable for the performance of a team of APPs and/or other direct reports.
</li><li>Hires, performs, manages, and completes performance appraisals for a team of APPs and/or other direct reports.
</li><li>Orients, trains, and schedules staff.
</li><li>Assists with quality assurance programs as needed to help implement quality improvement efforts.
</li><li>Ensures continuing education and teaching for APPs.
</li><li>Acts as liaison between the hospital, physician and nursing staffs, and other APPs.
</li><li>Ensures APPs are following proper billing compliance rules and methodology.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
Master's Degree Physician Assistant or Nurse Practitioner required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials</p><p>
- Registered Nurse [RN - MA License]</p><ul><li>Advanced Practice Registered Nurse [APRN] [MA License] or</li><li>Physician Assistant [MA License]</li></ul><div><br>
Experience<br>
Experience as a licensed Physician Assistant or Nurse Practitioner 5-7 years required<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Strong clinical knowledge as a Physician Assistant or Nurse Practitioner.</li><li>Strong managerial presence and ability to provide &amp; direct feedback and guidance to staff.</li><li>Strong interpersonal communication skills.</li><li>Ability to function effectively in a fast-paced environment.</li><li>Results-oriented and exhibits a strong attention to detail.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
55 Fruit Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$130,249.60 - $190,278.40/Annual<p></p><p><b><br>
Grade</b></p>
8<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

NP or PA Manager, Radiology- MGH

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