accounting and operations coordinator

advanced practice nursing clinical site coordinator (academic affairs) Jobs in Baltimore

clinic operations coordinator Jobs in Baltimore

clinic operations coordinator

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clinical appeals nurse (remote)

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clinical outcomes coordinator

Johns Hopkins Health System

<div>Make it happen at Hopkins!

Johns Hopkins Bayview is a vibrant academic medical center, offering services that range from primary care and emergency medicine, to specialized centers for burn treatment, bariatric surgery, pelvic health, allergy and asthma, and Alzheimer's Disease. Our staff provides compassionate healthcare focused on the uniqueness and dignity of each person we serve.

Click or copy and paste this link to our video to learn about our amazing legacy!

https://www.youtube.com/watch?v=of06sf9kiHk

What you will do:

The Clinical Outcomes Coordinator is responsible for developing, overseeing and evaluating clinical programs that impact population health outcomes for the medical center. This position will work closely with the Program Manager of Population Health. Analyzes best practices for intervention with specific conditions such as chronic illness, social vulnerability or substance use disorder across the care continuum. Drives cross functional collaboration with clinicians, finance and regulatory leadership to impact the population health strategic goals of the organization. Serves on workgroups both within the organization and externally with local, state and industry groups. Functions as a clinical information systems consultant. Assists departments in designing documentation, reports, order sets and workflows related to data. Communicates data/outcomes to various audiences from front line to executive leadership. Performs special assignments as required and prepares detailed analytical reports for departmental and institutional use.

What awaits you:

In addition to working with some of the best and brightest in the medical field, we offer our employees generous benefits, incentives and numerous career options. You can enjoy an environment that is continually recognized as one of the best workplaces in the world.
<ul><li>Career growth
</li><li>Comprehensive medical, dental, and vision insurance</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Prescription Drugs</li>
<li>Life and Disability Insurance</li>
<li>Employee tuition assistant</li>
<li>Dependent tuition reimbursement</li>
<li>403B with Employee matching</li>
<li>PTO</li>
<li>Child Care (2 &ndash; 5 years old)</li>
<li>Stay healthy at Healthy@Hopkins Program</li>
<li>For more information regarding benefits, visit or click: Johns Hopkins Bayview Medical Center | Your benefits virtually (mybenefitsjhhs.com)</li>
</ul>
What you will bring:
<ul>
<li>Requires a Master&rsquo;s degree in healthcare related field; clinical background required (examples could include nurse, social worker, pharmacist, PA, etc.). advanced degree in nursing, pharmacy, rehab etc.</li>
<li>A minimum of five years previous acute clinical experience and at least one year experience developing evidenced based programs/interventions.</li>
<li>Must be able to develop relationships with stakeholders within the medical center and health system as well as with external organizations. Will work independently with a minimal degree of supervision.</li>
<li>Maryland State board licensure in nursing, social work, physical therapy, respiratory, pharmacy or profession of relevance.</li>
</ul>
Salary Range: Minimum /hour - Maximum /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.</div>

Clinical Outcomes Coordinator

<div>You Belong Here

Position Summary:

The Physical Therapist Assistant specializing in Acute Care:
<ul><li>Works under the supervision of the Team Coordinator and/or Clinical Specialist, and leadership of the Rehab Therapy Services Team Leader, Supervisor and/or Inpatient or Outpatient Manager
</li></ul><ul><li>Implements a treatment program as established by a licensed PT which is designed to return patients to their maximum level of function</li></ul>
<ul><li>Works collaboratively with all members of the multidisciplinary health care team to maximize patient and team outcomes</li></ul>
<ul><li>Prompts improvement of service, department and hospital systems to benefit patient care</li></ul>
<ul><li>Incorporates and operationalizes the goals and objectives of the organization</li></ul>

Education:

Completion of an Associate Degree from an accredited Physical Therapist Assistant program
Required Licensure, Certification, Etc.

Licensure from State of Maryland, Board of Physical Therapy Examiners..

Current AHA Healthcare Provider Certification.

Shift: Full-time 40 hours per week - 8:00 - 4:30 p.m. - Some weekends and Holidays

Work Experience:

Successful completion of clinical internships as required by academic program.
Salary Range: Minimum 26.58/hour - Maximum $43.89/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.</div>

PHYSICAL THER ASSISTANT

Johns Hopkins University

<div>Under the direction of the Associate Dean for Clinical Practice and Sr. Clinical Project Placement Specialist, we are seeking an Advanced Practice Nursing Clinical Site Coordinator who will provide the day-to-day communication necessary to recruit clinical sites and preceptors required for nurse practitioner, and post-masters certificate students&rsquo; clinical rotations locally and nationally. In partnership with specialty track coordinators, faculty advisors, students and other members of the clinical placement team, the position provides input for monitoring and improving the Exxat clinical placement system to assign students to preceptors. Works collaboratively with clinical and community agencies as well as individual preceptors to optimize student learning and foster positive relationships with clinical partners to ensure resources and agreements are in place for appropriate clinical and preceptor placements for graduate nursing students. Assists in general duties related to streamlining clinical placements to optimize faculty expertise and minimize their administrative burden. Promotes and maintains a positive image for the School of Nursing in the greater Baltimore region and nationally for online programs. 
Specific Duties &amp; Responsibilities<ul><li>
Collaborate with agencies and preceptors to procure and maintain adequate clinical practice sites to precept current graduate students, obtaining and maintaining the required documentation in accordance with JHSON and agency policies to identify educational requirements for clinical experiences of nursing students.</li><li>
Act as liaison to maximize (1) the utilization of available preceptors; (2) the placement of students with the appropriate preceptors and clinical sites based on their specific needs; (3) prepare for the review and approval by the associate dean for clinical practice of all written correspondence, materials, and clinical documents such as orientation manuals, preceptor handbooks, protocols, evaluations of preceptors and students, letters or appreciation/recognition, and (4) oversee all processes in the Exxat program to continuously monitor clinical placement sites.</li><li>
Research, identify, establish, and promote positive relationships with agency representatives to maximize the utilization of clinical resources.</li><li>
Develop a semester preceptor schedule based on anticipated student enrollment in clinical courses.</li><li>
Work with the Clinical Placements Contracts &amp; Compliance Manager to initiate affiliation agreements between the college and clinical practice sites.</li><li>
Network with clinical agencies to ensure clinical placement sites are available for all clinical courses and appropriate for student experience.</li><li>
Confirm clinical schedules with sites &amp; confirm preceptor-student clinical schedules.</li><li>
Continuously monitor preceptor credentials and certifications and ensure compliance with university and school of nursing requirements.</li><li>
Maintain clinical site contact roster &amp; compliance paperwork required for preceptorship confirmation.</li><li>
Maintain information on state board of nursing requirements related to clinical placements.
</li><li>Establish and maintain accurate databases of active, inactive, and ineligible clinical sites and preceptors; monitor agency and preceptor evaluation records; regularly communicate updated status of the data to the supervisor, associate dean of clinical practice and specialty track directors.</li><li>
Maintain an inventory of potential clinical placement sites; record relevant data specific to site and preceptor that provides a diary of the history of each for future reference/decision making.</li><li>
The ideal candidate will work collaboratively with the Associate Dean for Clinical Practice; the Clinical Placement Specialist, the DNP Projects Coordinator, specialty track coordinators, students and advisors to assign graduate students to clinical sites and preceptors.</li></ul><ul><li>
This individual will work closely with local and national clinical and community agencies as well as individual preceptors to optimize student learning and foster positive relationships with clinical partners.</li><li>
Miscellaneous office and administrative tasks, such as identifying and disseminating information to faculty and staff, copying, filing, etc.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor's Degree.</li><li>
Five years of related experience.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Master's Degree in a field of study related to nursing.</li><li>
Prior experience working in an academic (college or university) health setting, medical, service, or hospitality background.</li></ul> 
Classified Title: Sr. Program Coordinator 
Job Posting Title (Working Title): Advanced Practice Nursing Clinical Site Coordinator (Academic Affairs)
 
Role/Level/Range: ACRP/04/MD
 
Starting Salary Range: $55,800 - $97,600 Annually ($80,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30 - 5:00 
FLSA Status: Exempt 
Location: Hybrid/School of Nursing 
Department name: Academic Affairs
 
Personnel area: School of Nursing</div>

Advanced Practice Nursing Clinical Site Coordinator (Academic Affairs)

<div>Researchers at Johns Hopkins University conduct clinical trials and clinical studies to discover new ways to prevent and treat diseases and other health problems. We are seeking a Sr. Research Program Coordinator who will oversee the day-to-day activities of a single complex study (e.g., in-patient study, translational research involving clinics and labs, participant accrual at multiple sites, study for which Hopkins is a coordinating center) or multiple clinical research studies and makes independent decisions that impact the conduct of the research. Assists in goal setting and creating implementation plans. Contributes to budget formulation, communications, and data systems. 
Specific Duties &amp; Responsibilities<ul><li>
Assist Principal Investigator or more senior research staff to ensure operational feasibility of proposed protocol/study design.
</li><li>Develop standard operating procedures and data collection forms from protocol(s).</li><li>
Develop consent form(s) for clinical trials based on protocol(s).
</li><li>Prepare materials for submission to IRB.</li><li>
Contribute to work with commercial and/or government agency sponsors and recommend which group can commit to considering patient population, available resources, and cost of providing services.</li><li>
Ensure compliance with all protocols, procedures, and applicable regulations.
</li><li>Participate in developing the study budget.
</li><li>Develop and oversee the implementation of recruitment strategy for participants for one or more assigned studies.</li><li>
Set up a data collection system and ensure the validity of study data.
</li><li>Organize and quality control study data</li><li>
Perform self-audits and/or audit other sites.</li><li>
Participate in study meetings and provide status updates and recommend changes to protocol operations based on results and goals.
</li><li>Conduct literature searches to provide background information.
</li><li>Abstract and index information based on knowledge of subject matter.</li><li>
Other duties as assigned.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor's Degree in a related field.</li><li>
Three years of related experience.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education permitted by the JHU equivalency formula. Beyond a high school diploma/graduation equivalent, to the extent.</li></ul> 

Preferred Qualifications 
<ul><li>
Master's Degree in a related field.</li></ul> 
Classified Title: Sr. Clinical Research Coordinator 
Job Posting Title (Working Title): Sr. Research Program Coordinator (Pulmonary)
 
Role/Level/Range: ACRP/03/MB
 
Starting Salary Range: $41,300 - $72,300 Annually ($60,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday to Friday 8:30 -5pm. (earlier/later on some days); occasional nights/weekends if needed for a study 
FLSA Status: Exempt 
Location: School of Medicine Campus 
Department name: SOM DOM Pulmonary
 
Personnel area: School of Medicine</div>

Sr. Research Program Coordinator (Pulmonary)

<div>The Behavioral Pharmacology Research Unit is seeking a Research Program Coordinator who reports to the Sr. Clinical Research Manager. Researchers at Johns Hopkins University conduct clinical trials and clinical studies to discover new ways to prevent and treat diseases and other health problems. The Clinical Research Coordinator administratively coordinates clinical protocol implementation, typically for a single study. Will ensure the efficient logistical implementation of the study activities and provide administrative support for research-related regulatory issues. 
Specific Duties &amp; Responsibilities<ul><li>
Coordinate all activities of a clinical research study to ensure adherence to protocol and validity of findings.</li><li>
Participate in clinical study start-up meeting.</li><li>
Assist research nurses, study coordinators, principal investigators, and other study personnel in executing protocol-related activities.</li><li>
Explain the study background and rationale for the research to potential and current participants.</li><li>
Contribute to the development of recruitment strategy for participants for assigned study.</li><li>
Implement a variety of techniques for recruitment as appropriate, e.g., print and web-based advertisements, contact referring physicians, participate in community events, etc.</li><li>
Independently conduct the consenting process or ensure consent is obtained on appropriate participants.</li><li>
Schedule participants for required activities and provide any special instructions prior to upcoming tests/exams.</li><li>
Serve as liaison to study participants.</li><li>
Assist with setup of the data collection system and enter and organize data.</li><li>
Assist in coordinating study meetings.</li><li>
Participate in study meetings and provide updates on protocol implementation status and make recommendations on operational issues.</li><li>
Assist with the preparation of submissions to the Institutional Review Board (IRB)</li><li>
Liaison with IRB on administrative matters and facilitate communications with the PI.</li><li>
Conduct literature searches to provide background information.</li><li>
Obtain and maintain excellent operating knowledge of assigned clinical protocol, clinical equipment, and clinical computer systems.</li><li>
Oversee budget expenditures for study operations.</li></ul> 
In addition to the duties described above<ul><li>
Implement protocol changes and ensure that the study team is appropriately trained.</li><li>
Prepare study materials for bi-annual quality assurance checks.</li><li>
Provide backup in the event of staff absences, scheduling conflicts, and other program needs. Become conversant with protocols other than primary assignment and provide training or back-up for these protocols.</li><li>
Contribute to BPRU initiatives outside of study related tasks. Such responsibilities may include mentoring of new staff, assisting with events, leading new program initiatives, and performing document and data checks.</li><li>
Perform miscellaneous related duties as assigned.</li></ul> 

Technical Skills and Expected Level of Proficiency<ul><li>
Attention to Detail - Awareness.</li><li>
Clinical Trial Management System - Awareness.</li><li>
Data Entry - Awareness.</li><li>
Data Collection and Reporting - Awareness.</li><li>
Data Management and Analysis - Awareness.</li><li>
Interpersonal Skills - Awareness.</li><li>
Oral and Written Communications - Awareness.</li><li>
Organizational Skills - Awareness.</li><li>
Project Coordination - Awareness.</li><li>
Regulatory Compliance - Awareness.</li></ul> 
Special Knowledge, Skills, &amp; Abilities<ul><li>
Ability to interact with faculty and staff on research teams, in clinical programs, and with educational outreach initiative to strategize about their communication needs.</li><li>
Attention to detail. Good proofreading skills.</li><li>
Excellent oral communication skills to deal effectively within and outside the department and to carry out protocols with human volunteers of diverse socio-economic and racial backgrounds.</li><li>
Excellent written communications skills in a variety of forms, print material, website content, speeches, and publicity materials.</li><li>
Knowledge of graphic design and typography.</li><li>
Skilled in computer programs such as Microsoft Word, Outlook, PowerPoint, Excel and Publisher, Macintosh personal computers.</li><li>
Enthusiasm and willingness to learn about the work of the department as well to acquire new technical skills as needed.</li><li>
Excellent organizational skills to work effectively in an environment that requires balancing multiple assignments and verification of data sets.</li><li>
Ability to interact effectively with individuals at all levels and from diverse cultures.</li><li>
Ability to make decisions and work and act independently while keeping investigator informed.</li><li>
Interpersonal and interview skills required to carry out protocols with human volunteers.</li><li>
Experience with statistical software.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor's Degree in a related field.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Related undergraduate or work experience in human subjects' research.</li></ul> 
Classified Title: Research Project Coordinator 
Job Posting Title (Working Title): Research Program Coordinator (Behavioral Pharmacology Research Unit)
 
Role/Level/Range: ACRO40/E/03/CD
 
Starting Salary Range: $17.20 - $30.30 HRLY ($40,100 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday thru Friday 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: Johns Hopkins Bayview 
Department name: SOM Psy Bay Behavioral Pharm Rserch Unit
 
Personnel area: School of Medicine</div>

Research Program Coordinator (Behavioral Pharmacology Research Unit)

<div>Researchers at Johns Hopkins University conduct clinical trials and clinical studies to discover new ways to prevent and treat diseases and other health problems. We are seeking a Clinical Research Coordinator who will administratively coordinate clinical protocol implementation, typically for a single study. Will ensure the efficient logistical implementation of the study activities and provide administrative support for research-related regulatory issues. 
Specific Duties &amp; Responsibilities 
<ul><li>
Coordinate all activities of a clinical research study to ensure adherence to protocol and validity of findings.</li><li>
Participate in clinical study start-up meetings.</li><li>
Assist research nurses, study coordinators, principal investigators, and other study personnel in executing protocol-related activities.</li><li>
Explain the study background and rationale for the research to potential and current participants</li><li>
Contribute to the development of recruitment strategies for participants for assigned study.</li><li>
Implement a variety of techniques for recruitment as appropriate, e.g., print and web-based advertisements, contact referring physicians, participate in community events, etc.</li><li>
Independently conduct the consenting process or ensure consent is obtained on appropriate participants.</li><li>
Schedule participants for required activities and provide any special instructions prior to upcoming tests/exams.</li><li>
Serve as liaison to study participants.</li><li>
Assist with setup of the data collection system and enter and organize data.</li><li>
Assist in coordinating study meetings.</li><li>
Participate in study meetings and provide updates on protocol implementation status and make recommendations on operational issues.</li><li>
Assist with the preparation of submissions to the Institutional Review Board (IRB)</li><li>
Liaison with IRB on administrative matters and facilitate communications with the PI.</li><li>
Conduct literature searches to provide background information.</li><li>
Obtain and maintain excellent operating knowledge of assigned clinical protocol, clinical equipment, and clinical computer systems.</li><li>
Oversee budget expenditures for study operations.</li><li>
Other duties as assigned.</li></ul> 
Workdays/Hours<ul><li>
Varied hours. 8:00 am - 4:30 pm includes 30-minute lunch break. Must be available to work 8-hour shifts at a time, between the hours of 7:00 am and midnight, seven (7) days of the week. Must be flexible and available to work some evenings and weekends.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor's Degree in a related field.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Related undergraduate or work experience in human subject's research.</li></ul> 
Technical Skills &amp; Expected Level of Proficiency<ul><li>
Attention to Detail - Awareness</li><li>
Clinical Trial Management System - Awareness</li><li>
Data Entry - Awareness</li><li>
Data Collection and Reporting - Awareness</li><li>
Data Management and Analysis - Awareness</li><li>
Interpersonal Skills - Awareness</li><li>
Oral and Written Communications - Awareness</li><li>
Organizational Skills - Awareness</li><li>
Project Coordination - Awareness</li><li>
Regulatory Compliance - Awareness</li></ul> 
The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs. 
Classified Title: Clinical Research Coordinator
 
Role/Level/Range: ACRO37.5/03/CD
 
Starting Salary Range: $17.20 - $30.30 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30am - 5:00pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: SOM Em Med Research
 
Personnel area: School of Medicine</div>

Clinical Research Coordinator (Emergency Medicine)

Nurse Practitioner On Call, LLC

<div>Position Title: Clinic Operations Coordinator 
Company: NPOC Wellness &amp; Hydration 
Location: 1800 N Charles Street, Suite 810, Baltimore, MD 21201 (100% In-Person) 
Employment Type: Full-Time (40 hours/week, Monday&ndash;Friday &amp; occasional Saturday events) 
Compensation: $22&ndash;$30/hour (based on experience) 
Reports To: Ike Obiora, Co-CEO (Operations) and Kelvinda Kamara, CRNP (CEO/Medical Director, Clinical Coordination) 
Works Closely With: FNP Clinical Provider, Nursing Staff, Digital Growth Team 
About NPOC Wellness &amp; Hydration

NPOC Wellness &amp; Hydration is a premier membership-based wellness clinic in Baltimore offering GLP-1 weight management, IV hydration therapy, peptide optimization, Botox, and aesthetic services. We deliver evidence-based, concierge-level care to busy professionals and executives who expect a premium experience from the moment they walk through our door. 
Position Summary

We are hiring a full-time Clinic Operations Coordinator to run the day-to-day operations of our Baltimore location. You are the person who keeps the clinic running smoothly, supplies are stocked before they run out, nurses know their schedules a week in advance, clients are greeted like VIPs, payments are collected without friction, and when someone calls in sick, you already have a backup lined up.

This role requires hands-on medspa, wellness clinic, or aesthetic practice experience.

You need to understand clinical supply chains, nurse workflows, and premium client expectations from Day 1.

(This is not a passive front desk role. We need someone who owns the operations of this clinic and makes sure nothing falls through the cracks.) 
Core Responsibilities

Client Experience &amp; Relationship Building (30% of Role)
<ul>
<li>Greet every client by name within 30 seconds of arrival, you are the first and last impression 
<ul><li>Walk first-time clients through the experience: tour, what to expect, consent process, comfort</li><li>Check in clients on tablet (PracticeQ), verify intake forms are complete</li><li>Process all payments via Stripe terminal (credit card, HSA/FSA, Affirm, Klarna)</li><li>Book the next appointment before the client leaves (target: 80%+ rebook rate)</li><li>Recommend memberships and wellness packages based on client goals, natural guidance, not hard sell</li><li>Request Google reviews from every satisfied client (target: 8+ reviews/month)</li><li>Follow up with no-shows and cancellations same day, within 2 hours of missed appointment</li><li>Remember client preferences (preferred room, nurse, add-ons, temperature) and build a client preference log</li><li>Answer incoming calls (410-246-4768) within 3 rings during business hours</li><li>Handle walk-in inquiries with warmth and professionalism, every person leaves with a next step</li></ul></li></ul> 


Clinic Operations &amp; Supply Management (25% of Role)
<ul><li>Execute daily opening and closing checklists: rooms inspected, supplies verified, reception ready, alarms set</li><li>Maintain inventory tracking system with reorder triggers at 20% remaining stock</li><li>Place supply orders with approved vendors (IV bags, additives, needles, gloves, office supplies, branded swag)</li><li>Track supply costs and maintain vendor comparison sheet, flag price increases</li><li>Manage vendor relationships: negotiate terms, track deliveries, handle returns</li><li>Treatment room turnover between clients: clean, restock, reset in under 10 minutes</li><li>Ensure clinical waste disposal complies with OSHA and state regulations (sharps, biohazard)</li><li>Maintain reception area to premium standard: clean, branded, organized at all times</li></ul> 
Nurse Scheduling &amp; Staff Coverage (20% of Role)
<ul><li>Collect weekly availability from all PRN nurses by Wednesday for the following week</li><li>Build and publish weekly nurse schedule by Thursday end of day</li><li>Ensure minimum coverage: at least 1 nurse + FNP on every clinic day, zero uncovered shifts</li><li>Manage call-outs: contact backup nurses within 30 minutes of notification</li><li>Coordinate FNP schedule with Kelvinda for PTO and event coverage, 2 weeks advance planning</li><li>Track nurse hours for payroll submission (bi-monthly, by the 13th and 28th)</li><li>Align nurse scheduling with patient bookings, high-volume days need more coverage</li></ul> 
HR Support &amp; Staff Bench Building (15% of Role)
<ul><li>Maintain active PRN nurse bench: minimum 5 nurses who can be called within 24 hours</li><li>Coordinate with HR on nurse recruiting pipeline, share what skills are missing, what shifts need filling</li><li>Conduct on-site onboarding for new clinical staff: clinic tour, room setup training, supply locations, emergency protocols</li><li>Observe new nurse performance during first 2 weeks and flag concerns to Medical Director</li><li>Track all nurse credential expirations (licenses, CPR, malpractice), flag 60 days before expiry</li><li>Maintain staff contact list with credential dates and availability preferences</li><li>Handle day-to-day staff issues: mediate minor conflicts, address tardiness, document incidents</li><li>Network at local nursing events and medspa groups to build referral pipeline for PRN talent</li></ul> 
Events &amp; Community Presence (10% of Role)
<ul><li>Work registration and check-in table at all NPOC events (Elevate, chamber activations, wellness events)</li><li>Collect contact information from every prospect at events</li><li>Assist with event setup and breakdown</li><li>Represent the NPOC Wellness brand professionally: know services, pricing, membership options cold</li></ul> 
What This Role Is NOT
<ul><li>NOT a passive front desk job, you run the clinic operations, not just sit at a desk</li><li>NOT remote or hybrid, 100% in-person at our Baltimore location, 5 days/week</li><li>NOT a management or strategy role, you execute systems, manage the floor, and keep things running</li><li>NOT clinical, you do not provide medical advice, administer treatments, or make clinical decisions</li><li>NOT a role where you wait for instructions, you see what needs to happen and you do it</li></ul> 
Required Qualifications
<ul>
<li>2+ years of experience in a medspa, wellness clinic, aesthetic practice, or similar clinical environment** in an operations, front desk lead, office manager, or patient coordinator capacity 
<ul><li>Hands-on supply management experience: ordering clinical supplies, tracking inventory, managing vendor relationships, understanding lead times and reorder points</li><li>Staff scheduling experience: has managed shift schedules for nurses, aestheticians, or clinical staff; comfortable handling call-outs and maintaining coverage</li><li>Client relationship skills:** builds real relationships, remembers names and preferences, turns first-timers into repeat clients</li><li>Payment processing experience: comfortable with POS systems, credit card terminals, HSA/FSA transactions, and membership billing</li><li>HR awareness:has participated in hiring, onboarding, or staff oversight; comfortable tracking credentials and flagging issues</li><li>Tech comfort: Can learn PracticeQ (scheduling), Stripe (payments), monday.com (task management), and Google Workspace within 1 week</li><li>Professional presence: represents a premium wellness brand, well-spoken, confident with high-income clientele</li><li>Must live within 30-minute commute of Baltimore clinic</li><li>Must be available full-time Monday&ndash;Friday, plus monthly Saturday events</li></ul></li>
<li>Preferred Qualifications</li>
</ul>
<ul><li>Experience in a membership-based or concierge healthcare/wellness setting</li><li>Bilingual (Spanish, French, or other) for Baltimore market diversity</li><li>Familiarity with clinical scheduling software (PracticeQ, Jane, IntakeQ, or similar)</li><li>Experience with Stripe, Square, or similar payment platforms</li><li>Background in event coordination or community health outreach</li></ul> 
Benefits &amp; Perks
<ul><li>Health insurance: 50% employer contribution after 90 days</li><li>10 days PTO annually + 6 paid holidays</li><li>50% off all IV therapy, vitamin injections, and wellness services</li><li>Free monthly IV session after 90 days</li><li>Access to wellness product samples</li><li>Clear growth path to Clinic Operations Manager ($55K&ndash;$65K) as the business scales</li><li>Work in a premium, modern wellness environment, not a hospital, not urgent care</li></ul> 
Schedule
<ul><li>Monday&ndash;Friday: 8:30 AM &ndash; 5:30 PM</li><li>Approximately 1 Saturday per month for events (Elevate, chamber activations, community health events)</li></ul> 
How to Apply

If you have medspa or wellness clinic experience and want to be the operational heartbeat of a growing premium practice, we want to hear from you. Apply through this posting or email your resume to admin@npocwellness.com with the subject line &quot;Clinic Ops Coordinator.&quot;

NPOC Wellness &amp; Hydration 
www.npocwellness.com 
410-246-4768 
1800 N Charles Street, Suite 810, Baltimore, MD 21201</div>

Clinic Operations Coordinator

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