customer experience senior specialist Jobs in Riyadh

customer experience senior specialist

barista arab nationality only Jobs in Riyadh

barista arab nationality only

barista باريستا

beauty advisor

category specialist

coffee specialist

Nestlé Nespresso SA

<div>
 
 We are the Nestl&eacute; Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestl&eacute;. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world&rsquo;s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
 
 
 
 
 
 Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 Here&rsquo;s why we think you should choose us:
 
 
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 Comprehensive total rewards benefits package
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 Free coffee machine + Monthly Nespresso credit
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 Exclusive employee discounts
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 Excellent training and development programs
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 Growth opportunities
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 Free unlimited coffee during working shifts
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 And much more!!
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 </ul>
 
 
 
 
 
 
 
 
 Position Summary
 
 
 
 We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
 
 
 
 
 
 
 
 
 
 A Day in the Life of a Coffee Specialist:
 
 
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 Achieve personal sales and service level targets.
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 Welcome the Boutique clientele and identify their needs.
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 Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill one's role and expectations. Support special events.
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 Contribute to the management of inventories, stocks and cash.
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 Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader.
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 Advise both prospects and Club members on Nespresso products and Services.
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 Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
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 Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
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 Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
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 Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
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 </ul>
 
 
 
 
 
 
 
 
 What will make you successful
 
 
 
 
 
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 1 year of prior retail experience is required
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 Excellent presentation, communication &amp;interpersonal skills; exceptional customer service skills
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 Hands on and pragmatic
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 Punctuality and discipline
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 Strong team player
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 Proactive and responsive to anticipate and fulfill customer needs
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 This position is not eligible for Visa Sponsorship.
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 </ul>
 
 
</div>

Coffee Specialist

Empowering Energy

We&rsquo;re Hiring &ndash; Marketing SpecialistBlumen Cafe &amp; Sweets, one of the leading cafes in Riyadh, is looking for a skilled and results-driven Marketing Professional to join our growing team.About Us: For the past 2 years, Blumen Cafe &amp; Sweets has been serving high-quality coffee and premium sweets, building a strong reputation for taste, consistency, and customer experience in Riyadh.Position: Marketing SpecialistJob Type: Full-time Location: Riyadh, Saudi ArabiaKey Responsibilities:<ul><li>Develop and implement monthly and quarterly marketing plans aligned with business goals</li><li>Manage all social media platforms (Instagram, TikTok, Snapchat, etc.) including posting, engagement, and growth strategies</li><li>Create and oversee content such as photos, videos, promotions, and campaigns</li><li>Coordinate with designers, photographers, and influencers to produce high-quality marketing materials</li><li>Plan and execute in-store promotions, seasonal campaigns, and product launches</li><li>Monitor market trends, competitors, and customer preferences to adjust strategies</li><li>Analyze marketing performance using insights and analytics tools, and prepare reports</li><li>Manage advertising campaigns (paid ads) and optimize for reach and conversions</li><li>Maintain brand identity and ensure consistency across all channels</li><li>Support customer engagement and respond to inquiries or feedback online</li></ul>Requirements:<ul><li>Proven experience in marketing, preferably in cafes, restaurants, or hospitality industry</li><li>Strong understanding of digital marketing and social media management</li><li>Experience with content creation and basic design tools (e.g., Canva, Adobe tools is a plus)</li><li>Knowledge of paid advertising platforms (Meta Ads, Google Ads, etc.)</li><li>Ability to work independently and meet deadlines</li><li>Strong communication and organizational skills</li><li>Arabic and English proficiency preferred</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Opportunity to grow with a well-established and expanding brand</li><li>Creative and dynamic work environment</li></ul>If you are passionate about marketing and want to be part of a successful cafe brand, we welcome your application.Apply by sending your CV via direct message or email.Job Type: Full-timeWork Location: In person

Marketing Specialist for Cafe & Sweets

Yousef Al-Rajhi Group

<h2>Sales Manager – Specialty Coffee</h2>📍 Location: Riyadh, Saudi Arabia  We are seeking a dynamic and results-driven Sales Manager to lead and expand sales within a growing specialty coffee business. The ideal candidate will have a strong background in coffee, café, or F&amp;B sales, with proven experience in driving revenue growth, developing new business channels, and managing key client relationships.The Sales Manager will play a key role in expanding market presence, increasing revenue streams, and building strategic partnerships across retail and corporate segments.  <h3>Key Responsibilities</h3><ul><li>Develop and execute sales strategies to achieve revenue targets and business growth.</li><li>Identify and pursue new business opportunities, including B2B, retail, and wholesale channels.</li><li>Build and maintain strong relationships with corporate clients, retailers, distributors, and hospitality partners.</li><li>Drive sales of coffee products, beans, beverages, and related offerings.</li><li>Explore and develop new revenue streams such as bulk sales, partnerships, and corporate accounts.</li><li>Monitor market trends, competitor activities, and customer preferences within the coffee and F&amp;B industry.</li><li>Lead negotiations, prepare proposals, and close sales agreements and contracts.</li><li>Collaborate with operations and marketing teams to ensure consistent brand positioning and service delivery.</li><li>Prepare sales reports, forecasts, and performance analysis for senior management.  </li></ul><h3>Requirements</h3><ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).</li><li>5+ years of proven sales experience in coffee, specialty coffee, or F&amp;B industry.</li><li>Strong network within hospitality, retail, and distribution sectors in Saudi Arabia.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Strong understanding of coffee products, market trends, and customer preferences.</li><li>Ability to work in a fast-paced, target-driven environment.  </li></ul><h3>Key Skills</h3><ul><li>Sales &amp; Business Development</li><li>Specialty Coffee / F&amp;B Sales</li><li>Key Account Management</li><li>Negotiation &amp; Closing</li><li>Market Expansion &amp; Strategy</li></ul>

Sales Manager - Specialty Coffee

Confidential

Job Overview Our Group is seeking a dynamic and experienced Operations Manager (Specialty Coffee) to join our team in Riyadh, Saudi Arabia. This is a full-time position for a professional who will be instrumental in driving the success of our specialty coffee division. As a company that aspires to be a world-class global leader, is committed to hiring and developing the most efficient and dynamic people.&nbsp; The ideal candidate will be a strategic leader with a passion for coffee, responsible for ensuring operational excellence, maintaining the highest quality standards, and contributing to our continued growth by staying ahead of contemporary market trends. Responsibilities * Oversee and manage all day-to-day operations of the specialty coffee business, including retail outlets and potential roastery functions. * Develop and implement efficient operational policies and procedures to optimise workflow and ensure consistency across all locations. * Lead, train, and motivate a team of baristas and support staff, fostering a culture of excellence and professional development. * Manage the entire supply chain, from green bean sourcing and procurement to inventory control of all consumables and equipment. * Ensure stringent quality control at every stage, from bean to cup, to maintain our reputation for superior coffee. * Take responsibility for the financial performance of the coffee division, including budgeting, forecasting, P&amp;L analysis, and cost control. * Guarantee compliance with all health, safety, and sanitation regulations. * Analyse performance metrics and sales data to identify areas for improvement and drive business growth. * Build and maintain strong relationships with suppliers, vendors, and partners. Qualifications * Proven experience in an operations management role, specifically within the specialty coffee industry. * In-depth knowledge of the coffee value chain, including sourcing, roasting, brewing standards, and equipment maintenance. * Strong leadership skills with a track record of successfully managing and developing teams. * Excellent financial acumen with demonstrable experience in budgeting and financial reporting. * Exceptional organisational, problem-solving, and decision-making abilities. * Superb communication and interpersonal skills, with fluency in English required. * A degree in Business Administration, Hospitality Management, or a related field is highly desirable. * Professional certifications from bodies such as the Specialty Coffee Association (SCA) would be a significant advantage. Benefits * A competitive salary and benefits package commensurate with experience. * The opportunity to be part of a forward-thinking, world-class organisation. * A dynamic work environment with significant opportunities for professional growth and development.

Operations Manager (Specialty Coffee)

Toby's Estate Coffee Roasters

Job Title: BaristaJob Summary: We are looking for a skilled and friendly Barista to join our team. The Barista will be responsible for preparing high-quality coffee and beverages, maintaining a clean and organized work area, and providing excellent customer service to ensure a great caf&eacute; experience.Key Responsibilities:<ul><li>Prepare and serve coffee, tea, and other beverages according to company standards.</li><li>Operate coffee machines, grinders, blenders, and other equipment safely and efficiently.</li><li>Greet customers warmly, take orders accurately, and handle payments.</li><li>Maintain cleanliness and hygiene of the caf&eacute;, including workstations, counters, and seating areas.</li><li>Restock supplies such as coffee beans, milk, syrups, and other items as needed.</li><li>Follow all food safety, hygiene, and quality standards.</li><li>Handle customer inquiries, concerns, or complaints in a professional manner.</li><li>Work collaboratively with team members to ensure smooth caf&eacute; operations.</li></ul>Requirements:<ul><li>Previous experience as a Barista is preferred.</li><li>Knowledge of coffee preparation techniques and passion for coffee culture.</li><li>Strong communication and customer service skills.</li><li>Ability to work in a fast-paced environment.</li><li>Flexibility to work morning, evening, weekends, or night shifts as scheduled.</li><li>High school diploma or equivalent.</li></ul>Work Conditions:<ul><li>Shift-based schedule (AM, PM, and night shifts).</li><li>One day off per week.</li><li>Standing for extended periods and occasional lifting of supplies.</li></ul>Job Type: Full-timePay: From ﷼4,500.00 per monthWork Location: In person

Barista باريستا

Job Title: Barista Arab Nationality Only Location: Blumen Coffee &amp; Sweets Shop &ndash; Riyadh, Saudi Arabia Employment Type: Full-TimeJob Summary:Blumen Coffee &amp; Sweets Shop is seeking a skilled and passionate Barista to join our team in Riyadh. We are specifically looking for Saudi nationals or candidates who were born and raised in Saudi Arabia. The ideal candidate will have at least 1 year of experience in preparing and serving high-quality coffee and beverages, with a strong focus on customer service and professionalism.Key Responsibilities:<ul><li>Prepare and serve a variety of high-quality coffee, tea, and specialty beverages according to company standards.</li><li>Operate espresso machines, grinders, blenders, and brewing equipment safely and efficiently.</li><li>Ensure consistency in taste, temperature, and presentation for all drinks served.</li><li>Maintain cleanliness and organization of the workstation, coffee bar, and equipment.</li><li>Greet customers warmly and provide exceptional customer service.</li><li>Maintain a professional attitude and positive behavior with customers and team members.</li><li>Monitor inventory levels and report shortages to management.</li><li>Follow hygiene, food safety, and cleanliness standards.</li><li>Assist with restocking and opening/closing duties.</li><li>Work collaboratively with the team to ensure smooth daily operations.</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 1 year of experience as a Barista in a caf&eacute; or restaurant.</li><li>Strong knowledge of coffee preparation techniques (espresso, latte art, brewing methods, etc.).</li><li>Basic knowledge of POS systems and order handling.</li><li>Good communication skills; English is a plus.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Professional appearance, punctuality, and team-oriented attitude.</li><li>Must be a Saudi national or raised in Saudi Arabia.</li></ul>Education:<ul><li>High school diploma or equivalent (preferred).</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Staff meals and discounts.</li><li>Supportive and friendly work environment.</li></ul>Job Type: Full-timeWork Location: In person

BARISTA Arab Nationality Only

Noir KSA

Postion: Captain Waiter (Fine dining experienced)Starting Salary: SAR 2,500 plus FREE shared room, transportation, and 1 duty mealLocation: RiyadhRole Overview: The Captain Waiter is responsible for a specific station, acting as the primary point of contact for guests. You are tasked with orchestrating the dining experience from the moment a guest is seated until they depart. Your goal is to elevate a simple coffee or meal into a memorable event through expert storytelling, personalized recommendations, and proactive problem-solving.Key Responsibilities<ul><li>Lead the full service cycle for your assigned station, ensuring guests feel prioritized, welcomed, and attended to with a high-touch, &quot;white-glove&quot; approach.</li><li>Use your deep product knowledge to recommend pairings&mdash;such as specific dessert origins or premium coffee blends&mdash;that enhance the guest experience and drive revenue.</li><li>Take complex orders with 100% accuracy, paying meticulous attention to dietary restrictions, allergies, and specific cultural preferences common in the Saudi market.</li><li>Supervise and mentor Assistant Waiters and Food Runners on your station, ensuring they adhere to the brand&rsquo;s high standards and maintain a seamless flow.</li><li>Handle any guest dissatisfaction immediately and diplomatically, &quot;recovering&quot; the service on the spot to ensure the guest leaves with a positive impression.</li><li>Identify and cater to high-profile guests and &quot;regulars,&quot; remembering their names and specific preferences (e.g., a preferred table or specific milk choice) to foster loyalty.</li><li>Conduct a final &quot;visual check&quot; of every plate and beverage before it reaches the guest, ensuring it meets the head chef&rsquo;s exact aesthetic standards.</li></ul>Qualifications &amp; Requirements<ul><li>Must speak English well; knowledge in Arabic is is an advantage but not required.</li><li>At least 3&ndash;5 years of experience in a fast-paced, high-end fine dining or luxury lounge environment, with a proven track record of managing a team.</li><li>Expert-level knowledge of POS systems (like Micros or Revel) and a deep understanding of international culinary trends, specialty coffee and pastry.</li></ul>Job Type: Full-timePay: From ﷼2,500.00 per monthApplication Question(s):<ul><li>IMPORTANT: A CV with your photo is required when applying for this role. Answers to the below questions are required.</li><li>In which city and country are you currently located?</li><li>From which country are you? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If ever you are hired for this role, after how many days you can join our company?</li><li>The starting salary for this role is SAR 2,500 with FREE shared room, transportation, and 1 duty meal. Do you accept and would like to proceed?</li><li>How many years of experience do you have as a senior waiter in a fine dining restaurant?</li></ul>Work Location: In person

Captain Waiter (Fine Dining Experienced)

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