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collections supervisor

Ebra | إبراء

<div>
 To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Maximum of 3 years of experience
 </li>
 <li>
 Contact customers via phone, email, or approved channels regarding overdue accounts
 </li>
 <li>
 Explain outstanding balances, payment terms, and available repayment options clearly
 </li>
 <li>
 Negotiate payment arrangements
 </li>
 <li>
 Update customer records accurately in the system after each interaction
 </li>
 <li>
 Follow approved scripts, compliance guidelines, and collection procedures
 </li>
 <li>
 Handle customer inquiries, complaints, and escalations professionally
 </li>
 <li>
 Achieve assigned collection targets and service KPIs
 </li>
 <li>
 Escalate high-risk or complex cases to the supervisor when required
 </li>
 <li>
 Maintain confidentiality and data privacy at all times
 </li>
 </ul>
</div>

Collections Supervisor

ebra

<div>To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance. 
Requirements<ul><li> 
Maximum of 3 years of experience.
</li><li>Contact customers via phone, email, or approved channels regarding overdue accounts.</li><li>Explain outstanding balances, payment terms, and available repayment options clearly.</li><li>Negotiate payment arrangements.</li><li>Update customer records accurately in the system after each interaction.</li><li>Follow approved scripts, compliance guidelines, and collection procedures.</li><li>Handle customer inquiries, complaints, and escalations professionally.</li><li>Achieve assigned collection targets and service KPIs.</li><li>Escalate high-risk or complex cases to the supervisor when required.</li><li>Maintain confidentiality and data privacy at all times.</li></ul></div>

Sanabil Studio

<div>
 
 About The Role
 
 
 
 We are hiring a Junior Collections Officer to support day-to-day collections for TradePay's B2B credit product serving mini-markets, baqalas, and HoReCa businesses across Jeddah. This is a structured, process-driven role. You will be trained on professional collections practices, work closely with Credit and Operations teams, and operate within a clear escalation framework. If you are reliable, calm with merchants, and take process seriously, this role is for you.
 
 
 
 What You Will Do
 
 
 
 Collections Execution
 
 
 <ul>
 <li>
 Conduct daily soft collections: track payments, promises to pay, and settlement status
 </li>
 <li>
 Maintain accurate, timestamped collection notes for every merchant interaction
 </li>
 <li>
 Confirm payment receipts and update account status promptly
 
 
 </li>
 </ul>
 Monitoring &amp; Escalation
 
 
 <ul>
 <li>
 Monitor assigned merchant accounts across current, arrears, and delinquent buckets
 </li>
 <li>
 Identify early risk signals (payment pattern changes, frequent PTPs, stock issues) and flag them to the Credit team
 </li>
 <li>
 Escalate cases according to defined rules and within agreed SLAs
 
 
 </li>
 </ul>
 Process &amp; Reporting
 
 
 <ul>
 <li>
 Follow collections SOPs without deviation and adhere to the escalation framework
 </li>
 <li>
 Maintain daily logs of communications, promises to pay, and payments received
 </li>
 <li>
 Support weekly collections reporting and provide accurate input for recovery metrics
 </li>
 <li>
 Provide actionable feedback on merchant behavior and operational issues to improve processes
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 1&ndash;3 years in collections, credit operations, or operations support
 </li>
 </ul>
</div>

Junior Collections Officer – B2B Credit Operations Jeddah, Saudi Arabia

Emdad By Elm

<div>
 
 
 About the job
 
 
 
 
 
 
 
 Job Title:
 
 Director of Collections
 
 
 
 Department:
 
 Collections and Exhibitions
 
 
 
 Section:
 
 Contents
 
 
 
 Unit:
 
 Collections
 
 
 
 Reporting to:
 
 Senior Director of Collections and Exhibitions
 
 
 
 
 
 
 Project Overview:
 
 
 
 Join a team of dedicated professionals to create a new landmark museum in Riyadh, Saudi Arabia that will showcase the cultures of the world like no other place, combining extraordinary artefacts with cutting edge technology, innovative interpretation and inclusive public engagement. The project is a key element in the Kingdom's Vision 2030 agenda. This is a unique opportunity to be part of a project of national significance and global impact.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Director of Collections is responsible for shaping and implementing the Museum&rsquo;s curatorial vision through the development, research, presentation, and interpretation of its collection. The jobholder will lead a team of curators in planning and delivering long-term displays, making the collection accessible to diverse audiences both physically and digitally. A key priority is the development of a comprehensive collecting strategy that supports the Museum&rsquo;s thematic and global curatorial concept, covering cultures across continents and oceans, from deep history to the present. The Director will cultivate long-term partnerships with public and private collections around the world to secure major loans that enhance the Museum&rsquo;s holdings and public offer. In addition, the role includes fostering international curatorial networks, initiating collaborative research, and contributing to the Museum&rsquo;s engagement with scholarly and public audiences alike.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Strategy and Planning
 
 
 <ul>
 <li>
 Develop collection acquisition strategies based on verifiable research, and set standards, guidelines, and tools for the development of the collections through acquisitions and loans in line with museum&rsquo;s curatorial narrative.
 </li>
 <li>
 Develop a strategy for academic research on the collection, and for the publication of research in print and digital.
 </li>
 <li>
 Ensure that research outcomes inform all interpretation of the collection across the galleries (label, panels, screens etc.) as well as online.
 </li>
 <li>
 Develop a strategy to make the collection accessible and researchable online.
 </li>
 <li>
 Ensure the development of a Collections business plan, functional objectives and KPIs.
 </li>
 <li>
 Drive the achievement of the Collections strategy, objectives and KPIs to enhance overall performance and increase operational efficiency.
 </li>
 <li>
 Develop regular reports on Collections&rsquo; progress and outputs, in line with reporting requirements, to be shared with relevant stakeholders.
 </li>
 <li>
 Contribute to the museum strategies and objectives.
 </li>
 </ul>
 
 
 Budget Management
 
 
 <ul>
 <li>
 Develop, manage, and monitor the Collections budget in collaboration with the Finance Department.
 </li>
 <li>
 Advocate for funding and secure additional resources to support Collection initiatives, preparing grant applications and reports as needed in collaboration with Advancement.
 </li>
 </ul>
 
 
 Policies, Processes, and Procedures
 
 
 <ul>
 <li>
 Guide the development of Collections&rsquo; policies, processes, and procedures ensuring alignment with best practices and legislative requirements.
 </li>
 <li>
 Oversee the implementation of procedures and controls to ensure efficiency, transparency, and accountability across all business areas within the Collections.
 </li>
 <li>
 Identify improvement and corrective measures that can be adopted to optimize the benefits of developed policies, processes, and procedures.
 </li>
 </ul>
 
 
 Functional Accountabilities
 
 
 <ul>
 <li>
 Set and implement curatorial strategies, standards, and guidelines for the museum's collection, ensuring alignment with the museum's vision and mission.
 </li>
 <li>
 Define and implement acquisition policies and strategies for the museum's collection, based on the museum's target themes taking current art market trends into account.
 </li>
 <li>
 Ensure compliance with legal and ethical considerations related to collection acquisitions.
 </li>
 <li>
 Ensure proper allocation of resources, budget, and personnel across the Department, addressing any escalated issues and making strategic decisions as needed.
 </li>
 <li>
 Cultivate strong relationships with collectors, organizations, and other stakeholders to enhance opportunities for acquisition, collaboration, long term loans, sharing of collections, and general support.
 </li>
 <li>
 Attend meetings to negotiate partnership, acquisitions, and collection loan agreements with peer institutions, both domestically and internationally, to expand the museum's collection and collaborations in coordination with the legal team.
 </li>
 <li>
 Define acquisition methods (purchase, contract, gift, exchange etc.) and develop procedures for each method to standardize operations.
 </li>
 <li>
 Conduct research across the global market for art works and cultural and historical artifacts to prepare acquisition under optimal conditions (value for money).
 </li>
 <li>
 Coordinate with Director of Exhibitions to capitalize on potential synergies when organizing loans for the permanent display and for temporary exhibitions from the same public institutions and private collections.
 </li>
 <li>
 Monitor and guide the operation of the digital register, facilitating the identification and tracking of the museum's owned and loaned collections and artifacts.
 </li>
 <li>
 Oversee the generation of original academic research on the collection, ensuring its conformance to elevated quality.
 </li>
 <li>
 standards and alignment with the museum's vision and mission.
 </li>
 <li>
 Ensure publication of research on the collection and museum interpretation in the galleries, in print and digital.
 </li>
 <li>
 Ensure the required proper provision of support and guidance to L1 leads within the museum to secure the achievement of the museum&rsquo;s aspirations and objectives.
 </li>
 <li>
 Monitor and evaluate the implementation and operations of the museum&rsquo;s collections efforts to identify and implement improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Identify, build, and strengthen strategic networks and alliances with local and international entities that enable the achievement of related strategic and functional objectives.
 </li>
 <li>
 Attend related forums and seminars to enrich network and learn about the latest developments and opportunities.
 </li>
 <li>
 Review and approve progress reports, highlighting key updates and insights, and ensure proper communication with relevant stakeholders.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Live by the organization values, ethical standards, and governance.
 </li>
 <li>
 Manage and support team members in performing their tasks in line with established policies and procedures.
 </li>
 <li>
 Guide, mentor, and develop the Collections team to ensure continuous growth and achievement of functional objectives.
 </li>
 <li>
 Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
 </li>
 <li>
 Delegate authority appropriately to empower team members and encourage accountability.
 </li>
 <li>
 Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
 </li>
 <li>
 Foster a high-performance, inclusive, and collaborative work culture aligned with the museum&rsquo;s values.
 </li>
 <li>
 Promote innovation and contribute to a positive, inspiring, and diverse workplace.
 </li>
 <li>
 Maintain high personal standards and ensure excellence across the section.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Required experience: A minimum of 8 years of professional experience with at least 4 years of experience in a leadership position in multi-disciplinary teams.
 </li>
 <li>
 Preferred additional experience: Working in a major art institution, working with collections on a strategic level.
 </li>
 <li>
 Language requirements: Excellent oral and writing skills in English, and preferably also Arabic.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Required education: Master or PhD in Art History, Cultural History, Archaeology, Museum Studies, or equivalent.
 </li>
 <li>
 Preferred additional education: Additional scholarly or managerial qualifications in an international context. Further qualifications in Museum Management.
 </li>
 </ul>
 
 
 Personal capabilities and qualifications
 
 
 <ul>
 <li>
 Strategic thinking
 </li>
 <li>
 Excellent management skills
 </li>
 <li>
 Strong in relationship management and trust-building
 </li>
 <li>
 Strong in implementation
 </li>
 <li>
 Good collaboration and communication skills across departments
 </li>
 <li>
 Generous in sharing expertise, experience, and knowledge
 </li>
 <li>
 Contributes to a positive working environment, attentive to colleagues and supportive of their development.
 </li>
 <li>
 High working capacity and outstanding resilience
 </li>
 <li>
 Solution- and result-oriented
 </li>
 <li>
 Efficient, structured, and systematic
 </li>
 <li>
 Works independently.
 </li>
 <li>
 Impeccable probity, integrity, honesty, and loyalty
 </li>
 <li>
 Professional, humble, reliable
 </li>
 <li>
 Ambitious, open, innovative, responsible, and realistic
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Personal suitability for the position will be emphasized.
 </li>
 </ul>
</div>

Director of Collections

AlJammaz Technologies الجماز للتكنولوجيا

<div>
 
 
 Job Summary
 
 
 
 The Credit Officer supports credit management operations by maintaining accurate customer records, processing credit applications, and ensuring compliance with approved credit policies. This role works closely with the Credit &amp; Collection Team Leader to manage customer accounts and provide operational and administrative support for credit and collection activities. The Credit Officer also collaborates with Finance Business Partners to align credit processes with business unit objectives and support healthy cash flow.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Credit Management Support
 
 <ul>
 <li>
 Review and process credit applications, ensuring all required documentation is complete, accurate, and compliant with policy.
 </li>
 <li>
 Maintain up-to-date customer credit profiles, including credit terms, limits, and payment history, within ERP and credit management systems.
 </li>
 <li>
 Prepare credit analysis summaries and supporting reports for review by the Credit &amp; Collection Team Leader.
 </li>
 <li>
 Monitor customer credit limits and proactively flag potential breaches or credit risks.
 </li>
 </ul>
 
 Customer Account Administration
 
 <ul>
 <li>
 Manage and update customer account information with a high level of accuracy in ERP and credit systems.
 </li>
 <li>
 Perform regular customer account reconciliations and coordinate with internal stakeholders to resolve discrepancies.
 </li>
 <li>
 Prepare and issue customer statements, payment reminders, and other related correspondence as required.
 </li>
 </ul>
 
 Collections Coordination
 
 <ul>
 <li>
 Track payment schedules, generate overdue reports, and follow up with customers in line with agreed instructions and procedures.
 </li>
 <li>
 Work closely with Credit Officers and internal teams to support timely resolution of overdue accounts and disputes.
 </li>
 <li>
 Maintain complete and well-documented records of all collection activities for reporting and audit purposes.
 </li>
 </ul>
 
 Collaboration with Finance Business Partners (FBPs)
 
 <ul>
 <li>
 Provide accurate and timely credit-related data to support financial planning and decision-making.
 </li>
 <li>
 Coordinate with Finance Business Partners to address credit-related concerns and align credit terms with business unit requirements.
 </li>
 <li>
 Support the preparation of credit and collections reports, including key metrics and customer payment trends, for business unit reviews.
 </li>
 </ul>
 
 Compliance, Reporting &amp; Documentation
 
 <ul>
 <li>
 Ensure all credit and collection activities comply with company policies, internal controls, and regulatory requirements.
 </li>
 <li>
 Generate regular reports on credit limits, outstanding balances, and customer payment performance.
 </li>
 <li>
 Maintain organized and accurate documentation for customer accounts, credit applications, and payment agreements to support audit readiness.
 </li>
 </ul>
 
 Other Responsibilities
 
 <ul>
 <li>
 Perform additional tasks and responsibilities as assigned, in line with business needs and priorities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in credit and collections, accounts receivable, or a similar finance role.
 </li>
 <li>
 Proficiency in ERP systems (D365 preferred), MS Excel, and credit management software.
 </li>
 <li>
 Fluency in Arabic; proficiency in English is an advantage.
 </li>
 </ul>
 
 
</div>

Credit Officer

Sustainable Property

We are seeking a dedicated and organized Client Relations Manager (CRM) to oversee client interactions and lease management for our property management services. The CRM will manage leasing processes, client communications, document handling, and client issue resolutions, ensuring high standards of service and smooth operational workflows.Key Responsibilities:- Leasing and Renewal Management:1- Coordinate leasing for shops, kiosks, and ATMs, including initial negotiations and final approval processes.2- Prepare and verify contract documentation, ensuring compliance with all requirements and managing renewals through clear communication with clients.- Client Communication and Issue Resolution:1- Serve as the primary point of contact for clients, addressing inquiries, collecting necessary documentation, and ensuring client satisfaction.2- Address and resolve tenant complaints, coordinating with internal teams to resolve maintenance, payment, or other service-related issues promptly.- Documentation and Compliance:1- Oversee contract documentation via the Ejar platform, ensuring accuracy and timely submission for all leasing agreements.2- Manage financial documents and approvals for leasing, renewals, and termination processes.- Account Management and Collections:1- Work closely with finance to monitor and manage rent collections, issue invoices, and track payment records to ensure timely and accurate billing.Qualifications:- Proven experience in client relations or property management.- Strong communication and organizational skills.- Proficiency in document handling and working with digital platforms (e.g., Ejar).- Detail-oriented, with the ability to multitask in a fast-paced environment.This role offers the opportunity to build strong client relationships and play an integral part in our property management operations. If you are a proactive communicator with a commitment to excellent service, we encourage you to apply.Job Type: Full-timePay: ﷼7,000.00 - ﷼12,000.00 per monthExperience:<ul><li>Property Management: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Client Relations Manager (CRM)

Dr Nutrition UAE

<div><div>Key Account (Distribution Mini Market)
 
 
Position: Sales Distribution Representative</div><div></div><div> 
Location: Jeddah &ndash; Kingdom of Saudi Arabi 
</div><div>
Key Responsibilities:</div><ul><li>
Promote and distribute the company&rsquo;s products to pharmacies in Jeddah.</li><li>
Build and maintain strong professional relationships with pharmacy clients.</li><li>
Follow up on collections and ensure high levels of customer satisfaction.</li><li>
Prepare regular reports on sales activities and market trends.</li><li>
Meet or exceed assigned sales targets.</li></ul><div></div><div> 
Requirements:</div><ul><li>
Minimum 2 years of experience in pharmacy sales or the medical field.</li><li>
Valid driving license is required.</li><li>
Strong communication, negotiation, and interpersonal skills.</li><li>
Must be based in Jeddah.</li><li>
Proficiency in English is preferred.</li><li>
Any Degree.</li></ul></div>

Sales Distribution Representative

Explore 96+ Collections supervisor in Riyadh Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

96 collections supervisor jobs In Riyadh Saudi Arabia

Collections Supervisor

Collections Supervisor

Junior Collections Officer – B2B Credit Operations Jeddah, Saudi Arabia

Director of Collections

Credit Officer

Client Relations Manager (CRM)

Sales Distribution Representative