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customer service sales specialist

commercial vehicle sales supervisor

Kasrawy Group Careers

<div>
 Position: Commercial Vehicle Sales Supervisor
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement sales strategies to increase revenue and market share.
 </li>
 <li>
 Monitor sales performance and provide regular reports to upper management.
 </li>
 <li>
 Train and mentor sales representatives on product knowledge, sales techniques, and customer service skills.
 </li>
 <li>
 Build and maintain relationships with customers to ensure repeat business and customer satisfaction.
 </li>
 <li>
 Collaborate with marketing and advertising teams to develop promotional campaigns and strategies.
 </li>
 <li>
 Stay updated on industry trends and competitor activities to identify new business opportunities.
 </li>
 <li>
 Conduct regular performance evaluations and provide feedback and coaching to the sales team.
 </li>
 <li>
 Ensure compliance with company policies and procedures.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Minimum of 2 years experience in commercial vehicle sales, with at least 1 year in a supervisory role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Proven track record of meeting and exceeding sales targets.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Knowledge of the commercial vehicle industry and market trends.
 </li>
 <li>
 Ability to analyze data and make strategic decisions.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM software.
 
 </li>
 </ul>
</div>

Commercial Vehicle Sales Supervisor

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Route To Market Supervisor
 
 
 
 In that role, you will be responsible for owning the design and implementation of JTI coverage &amp; route management strategy, territory &amp; trade segmentation, coverage performance monitoring, maintenance of universe database, and field force headcount management to ensure achievement of shared objectives.
 
 
 
 As the Route To Market Supervisor in the Sales Effectiveness department, you will
 
 
 
 <ul>
 <li>
 Execute an RTM Roadmap aligned to sales growth initiatives and ensure alignment with channel partners on the integrated RTM model and driving RTM execution. Manage interactions with distributors in RTM Capability &amp; Infrastructure
 </li>
 <li>
 Align and cooperate with ASM and RSM to roll out and deploy RTM initiatives, lead the implementation &amp; transfer of best practices in RTM across territories, and analyze RTM efficiency compared to competitors
 </li>
 <li>
 Ongoing development of internal field force KPIs, to ensure a positive impact and accordingly an increase in performance. Ensuring full clarity and transparent communication with the FF to drive their knowledge in line with the company goals and objectives, FF Incentive scheme preparation based on KPI's achievement
 </li>
 <li>
 Handle Arc. Map application for monitoring Geo-nodes of customers and SR route navigation, provide the analytical tool to management that can support them to assess the current distribution model and enhance it if needed
 </li>
 <li>
 Evaluate ROI per van periodically and support the poor routes to make a positive impact on the organisation
 </li>
 <li>
 Support sales team and their line managers with the proper span of control based on market size and required KPI's to be achieved, collect the data required from other functions that can affect the RTM impact, and conduct several market visits to check the efficiency of the current RTM performance and seek enhancement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 University bachelor&rsquo;s degree
 </li>
 <li>
 4+ Years of sales Experience in the FMCG industry, tobacco field is preferable
 </li>
 <li>
 Competencies problem solver, team mentality, lead by example, project management skills, strategy planning &amp; hands-on execution
 </li>
 <li>
 Arabic &ndash; Mother&rsquo;s tongue
 </li>
 <li>
 Excellent spoken and written English
 </li>
 <li>
 Proficient in MS Office tools
 </li>
 <li>
 Strong communicator with effective leadership abilities
 </li>
 <li>
 Detail-oriented with strong multitasking and time management capabilities
 </li>
 <li>
 Solid financial and commercial acumen
 </li>
 <li>
 Skilled in advanced data analysis
 </li>
 <li>
 Strategic thinker with strong planning capabilities
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

ROUTE TO MARKET SUPERVISOR

QNB Egypt

<div>
 
 Responsible for approaching the new potential SME clients in order to fulfill and obtain all the necessary documents from the clients to deal with QNB.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 1. Receive potential corporate customers information from corporate direct sales manager to identify new potential corporate &amp; SMEs clients.
 
 
 2. Approach and introduce QNB to new potential SMEs clients through performing daily visits to companies that are not QNB clients according to a predefined list.
 
 
 3. Present and promote banking services and products to convince the companies to deal with QNB.
 
 
 4. Obtain company&rsquo;s recent financial statements, and ensure they are meeting the predefined criteria.
 
 
 5. Review financial statements and proceed to a brief analysis of the financials.
 
 
 6. Set effective action plans in cooperation with the direct supervisor to achieve the acquisition targets as designated by the Head of Dept
 
 
 7. Ensure to meet the predefined set of KPIs.
 
 
 8. Cross sell bank&rsquo;s product for all accounts opened, to maximize account NBI.
 
 
 9. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 10. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards.
 
 
 
 
 
 
 Dimensions of the Job:
 
 
 
 Establish new corporate opportunities to increase the corporate acquisition and volume.
 
 
 
 
 
 
 Functional Relationships (Work Contacts):
 
 
 
 
 External:
 
 
 
 Clients&rsquo; Visits
 
 
 
 internal:
 
 
 
 Bank Departments Branches Network
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree in business administration or commerce.
 
 
 
 Experience:
 
 
 
 For Officer: 0 up to 2 years of relevant experience.
 
 
 
 
 
 
 Skills:
 
 
 
 Good commercial and communication skills
 
 
 Very Good analytical skills &amp; attentive to details.
 
 
 Ability to manage different tasks and assignments in parallel and in a timely manner.
 
 
 Very good computer knowledge
 
 
 Fluent in spoken and written Arabic and English
 
 
 
 
 
 
 Working Conditions:
 
 
 
 Regular Outside Visits
 
 
 Attend Promotional Events
 
</div>

Corporate Direct Sales Acquisition Officer (Outsource)

Fluid Codes

<div>
 
 
 About Fluid Codes:
 
 
 
 Fluid Codes is the APEX Channel Partner of ANSYS (part of Synopsys), authorized with exclusive rights to distribute and provide support for ANSYS Engineering Simulation Solutions in the Middle East and North Africa. (fluidcodes.com)
 
 
 Ansys is the global leader in engineering simulation, helping the world&rsquo;s most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.
 
 
 
 Job Summary:
 
 
 
 We are seeking a dynamic Sales Engineer to drive the adoption of Ansys Simulation Software in Egypt across Academia, Startups, and Commercial Accounts (excluding Aerospace &amp; Defence &amp; related manufacturing). The ideal candidate will have 4-8 years of experience in B2B sales, preferably in software solutions or engineering simulation. Experience with Ansys or competitor simulation software (such as Siemens, Dassault Systems, Altair, or COMSOL) is highly desirable.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute sales strategies to drive Ansys software adoption within universities, startups, and commercial sectors.
 </li>
 <li>
 Engage with professors, researchers, and university administration to promote Ansys solutions for academic and applied research purposes.
 </li>
 <li>
 Identify and support startup incubators, accelerators, and innovation hubs, positioning Ansys as a critical simulation tool for product development.
 </li>
 <li>
 Target key commercial sectors such as Manufacturing, Energy, Construction, and EPC to drive revenue growth.
 </li>
 <li>
 Collaborate with pre-sales and technical teams to conduct software demonstrations and address customer needs.
 </li>
 <li>
 Manage the entire sales cycle, from lead generation and qualification to deal closure and post-sales account management.
 </li>
 <li>
 Monitor government and institutional funding programs related to research, education, and industry innovation for strategic sales opportunities.
 </li>
 <li>
 Maintain accurate sales forecasting and pipeline tracking using CRM tools (e.g., Salesforce).
 </li>
 </ul>
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 3-6 years of B2B sales experience in Academia or Commercial sectors.
 </li>
 <li>
 Experience selling engineering simulation software (preferably Ansys, Siemens, Dassault Systems, Altair, COMSOL, or related solutions).
 </li>
 <li>
 Strong understanding of simulation applications in industries like Manufacturing, Construction, Energy, and Research.
 </li>
 <li>
 Proven track record of meeting or exceeding sales targets in a competitive environment.
 </li>
 <li>
 Ability to build relationships with university administrators, startup founders, and industry leaders.
 </li>
 <li>
 Strong communication and presentation skills in both English and Arabic.
 </li>
 <li>
 Willingness to travel as required.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Engineering or Science degree in Mechanical, Electrical, Electronics, or related fields.
 </li>
 <li>
 Experience working with academic licensing models and research funding programs.
 </li>
 <li>
 Familiarity with digital transformation trends in Manufacturing, Energy, and Construction.
 </li>
 <li>
 Strong network within universities, startups, and commercial enterprises in Egypt.
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary and commission structure.
 </li>
 <li>
 Opportunity to work with cutting-edge engineering simulation technology.
 </li>
 <li>
 Engagement with leading research and innovation hubs in Egypt.
 </li>
 <li>
 A dynamic and growth-oriented work environment.
 </li>
 </ul>
 
 Interested candidates who meet the above criteria are encouraged to apply!
 
</div>

Sales Engineer – Ansys Simulation Software

Signify

<div>
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Business Analyst in Cairo with Signify.
 
 
 The role orchestrates activities to enable cross-functional teams to deliver commercial marketing excellence by; establishing effective Sales &amp; Marketing processes; educating Sales &amp; Marketing communities on best ways of working; and enabling them with appropriate tools
 
 
 
 OPERATIONAL
 
 
 
 <ul>
 <li>
 BPE responsibility
 </li>
 <ul>
 <li>
 Maintain and optimize Sales &amp; Marketing processes (M2O domain).
 </li>
 <li>
 Define and manage the implementation of projects to increase the success level of commercial Sales &amp; Marketing organization.
 </li>
 <li>
 Create process training materials for users.
 </li>
 <li>
 Track process compliance by users through KPIs and specific dashboards.
 </li>
 <li>
 Develop standard reports and commercial analysis to support the sales performance management
 </li>
 <li>
 Analysis and reporting on various sales metrics from tools like DMS, SFA, Mylighting, SFDC etc
 </li>
 <li>
 Supports the sales incentive process for one or more commercial channels.
 </li>
 <li>
 Develop and conduct sales analytics using customer, competitor, and market data to translate them into actionable Sales &amp; Marketing strategies. Review and communicate findings and recommendations to senior management.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Center of Excellence responsibility
 </li>
 <ul>
 <li>
 Build excellence in Sales and Marketing job families through role guidance (playbooks).
 </li>
 <li>
 Curate a learning curriculums for the job families.
 </li>
 <li>
 Build and maintain active job family communities to facilitate cross market dialogue and best practice sharing.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Business Applications Ownership responsibility
 </li>
 <ul>
 <li>
 Own and drive improvements of selected business applications (tools) in line with overall business needs and ambitions.
 </li>
 <li>
 Maintain an active Change Control Board for owned applications.
 </li>
 <li>
 Identify and propose new applications for commercial organization.
 
 </li>
 </ul>
 </ul>
 
 FINANCIAL
 
 
 
 <ul>
 <li>
 Support revenue growth &amp; profitability optimization.
 </li>
 <li>
 Optimize A&amp;P effectiveness though &ldquo;Market Effectiveness Framework&rdquo;
 </li>
 <li>
 Support the management of own budget
 </li>
 <li>
 Ensures frequent and efficient reporting and communication.
 
 
 </li>
 </ul>
 
 CUSTOMER
 
 
 
 <ul>
 <li>
 Leverage customer and external expertise to foster an outside-in perspective and deliver a rich customer
 </li>
 <li>
 experience.
 
 
 </li>
 </ul>
 
 PEOPLE
 
 
 
 <ul>
 <li>
 Drive cross functional collaboration, strategic focus, and organization agility.
 </li>
 <li>
 Build organizational capabilities in Sales and Marketing roles, processes, and applications.
 </li>
 <li>
 Drive integrity &amp; compliance with GB
 </li>
 <li>
 Collaborates effectively and efficiently with internal and external stakeholders
 
 
 </li>
 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 Advanced skills with spreadsheets, databases, pivot tables and data query logic
 </li>
 <li>
 Knowledge of digitation and sales performance management
 </li>
 <li>
 Able to flex and adapt to changing business condition
 </li>
 <li>
 Process development &amp; optimization
 </li>
 <li>
 Cross-functional/regional project management
 </li>
 <li>
 Strategic Sales and Marketing
 </li>
 <li>
 Technical (application) competence
 
 
 </li>
 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light up the future.
</div>

Commercial Analyst

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Overview:
 
 
 
 <ul>
 <li>
 As our Senior Sales Analyst, you won&rsquo;t just report numbers; you will own the narrative of our commercial performance. You will translate complex data sets from our Cement and Ready-Mix business into actionable strategies, empowering our sales leadership to make high-stakes decisions with confidence and speed.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained.
 
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 Commercial Strategy &amp; Growth Forecasting:
 
 Play a pivotal role in the annual strategic cycle (MTP &amp; Budgeting) by providing data-driven sales forecasts and identifying long-term growth trends.
 
 
 
 
 
 
 Pricing Intelligence &amp; Revenue Optimization:
 
 Act as a strategic advisor to the commercial team by managing complex price structures. You will ensure our pricing remains competitive yet profitable, maintaining full alignment with market dynamics.
 
 
 
 
 
 
 Advanced Data Visualization (QlikView):
 
 Design and lead the deployment of dashboards. You aren&rsquo;t just building reports; you&rsquo;re creating intuitive tools that allow the sales team to "see" their performance at a glance.
 
 
 
 
 
 
 Opportunity &amp; Threat Detection:
 
 Proactively identify gaps and emerging market threats. You will be the "early warning system" that spots untapped opportunities for market share gains.
 
 
 
 
 
 
 Commercial Insights :
 
 Support commercial month-end reviews by translating financial results into "Commercial Stories" explaining the
 
 why
 
 behind the numbers to help the team pivot effectively.
 
 
 
 
 
 
 Market Intelligence &amp; Competitive Mapping:
 
 Serve as the custodian of cement market data. You will synthesize information from governmental authorities and field intelligence to map out our position against competitors.
 
 
 
 
 
 
 Agile Decision Support:
 
 Deliver high-impact reports (Daily to Yearly) that cut through the noise, providing the stakeholders with the bottom line needed for immediate action.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor Degree of Business Administration or Economics.
 </li>
 </ul>
 
 
 
 
 
 
 Needed Skills (The ideal candidate should):
 
 
 
 <ul>
 <li>
 Be familiar with Analytics &amp; Data Integration platforms Ex: Qlik Analytics.
 </li>
 <li>
 Have a Background in Market Research &amp; Forecasting.
 </li>
 <li>
 Have an excellent understanding of market trends and their effects on the business.
 </li>
 <li>
 Have an English Profile of
 
 B2-C1
 
 </li>
 <li>
 Possess excellent Analytical, Communication &amp; Leadership skills.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 2-4 years of experience in a relevant industry is a
 
 
 MUST.
 
 
 </li>
 <li>
 Previous experience in Sales Analysis, Commercial Analysis or Strategy is
 
 highly preferred.
 
 </li>
 </ul>
 
 
 
 
 
 
 Work Location:
 
 
 
 <ul>
 <li>
 Lafarge Egypt HQ - New Cairo
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Senior Sales Analyst

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

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