communications manager

PepsiCo

<div>Overview:
<div>
We Are PepsiCo</div><div></div><div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div> 
&ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;</div><div></div><div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div> 
As Brand &amp; Business Communications Manager, PepsiCo Middle East Foods, you will lead the development and execution of the communications agenda for PepsiCo&rsquo;s foods portfolio across the Middle East, with a particular focus on Saudi Arabia and the UAE.
You will be responsible for building brand relevance, strengthening reputation, and driving earned engagement through media relations, influencer engagement, partnerships, activations, and compelling storytelling. Working closely with marketing, insights, commercial, and corporate affairs teams, you will help amplify key campaigns while also creating and leading brand-led communications opportunities that generate meaningful consumer and stakeholder engagement throughout the year.
In addition, you will lead communications and storytelling for key foods business priorities, including agriculture, manufacturing, innovation, R&amp;D, and strategic partnerships, helping showcase PepsiCo&rsquo;s contribution to the region and strengthen the reputation of the foods business.
Responsibilities:
<ul><li>Develop and execute the communications strategy for PepsiCo&rsquo;s foods portfolio across the Middle East, translating brand and business priorities into an integrated earned media, influencer, and engagement agenda.</li><li>
Lead the development and execution of annual PR and influencer plans for priority food brands and campaigns, ensuring alignment with brand objectives, business priorities, and PepsiCo guidelines.</li><li>
Partner closely with marketing teams to identify opportunities for communications support and amplification across key campaigns, launches, partnerships, and consumer activations.</li><li>
Identify, develop, and execute brand-led communications opportunities throughout the year that strengthen brand relevance, reputation, and cultural connection beyond traditional campaign amplification. This includes earned-first initiatives, partnerships, media collaborations, events, and storytelling platforms.</li><li>
Build and maintain strong relationships with media, content creators, influencers, and industry stakeholders across priority markets to drive earned coverage and meaningful engagement.</li><li>
Lead the development and management of strategic brand partnerships with media platforms, publishers, and cultural partners, identifying opportunities that strengthen brand visibility, engagement, and relevance.</li><li>
Manage agency partners from briefing through execution and evaluation, ensuring high-quality delivery, strong strategic counsel, and effective budget management.</li><li>
Oversee the development, localization, and quality control of communications materials, including press releases, media statements, key messages, Q&amp;As, briefing documents, influencer content, and other communications assets, in English and Arabic.</li><li>
Partner with marketing and legal teams to review and provide communications guidance on social media content, ensuring alignment with brand positioning, corporate guidelines, reputational considerations, and local market sensitivities.</li><li>
Lead communications planning and storytelling for key foods business priorities, including agriculture, manufacturing, innovation, R&amp;D, and strategic partnerships, working with cross-functional teams to showcase PepsiCo&rsquo;s impact and contribution across the region.</li><li>
Identify and secure relevant speaking, media, and external engagement opportunities for marketing leaders and subject matter experts, helping elevate PepsiCo&rsquo;s brands, innovation agenda, and industry leadership.</li><li>
Support communications planning and execution for key business milestones, site visits, launches, events, partnerships, and external engagements related to the foods business across the region.</li><li>
Monitor, analyze, and report communications performance, media sentiment, and campaign impact, providing insights and recommendations to strengthen effectiveness and support business objectives.</li></ul> 

Qualifications:
<ul><li>Bachelor&rsquo;s degree in Communications, Public Relations, Journalism, Marketing, or a related field.</li><li>
10-12 years of experience in communications, public relations, brand communications, or related fields, preferably within FMCG, consumer brands, media, or agency environments.</li><li>
Strong understanding of the Saudi media, influencer, and cultural landscape, with broader awareness of the Middle East market.</li><li>
Proven experience developing and executing integrated PR, influencer, and communications campaigns for consumer brands.</li><li>
Strong storytelling and content development skills, with the ability to translate business and brand priorities into compelling narratives.</li><li>
Experience managing agencies, budgets, and multiple stakeholders across functions and markets.</li><li>
Ability to balance strategic thinking with hands-on execution in a fast-paced environment.</li><li>
Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously.</li><li>
Excellent written and verbal communication skills in English and Arabic.</li><li>
Experience working on agriculture, manufacturing, sustainability, innovation, or corporate storytelling initiatives is a plus.</li></ul></div>

Communications Manager - Brand & Business

Red Sea Global

<div><div><div><div><div>Division: Development
</div></div></div></div><div><div><div><div>Department: Residential Development
</div></div></div></div><div><div><div><div>Company: Red Sea Global
</div></div></div></div><div><div><div><div>Be the change. Join the world&rsquo;s most visionary developer. 


Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. 


We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. 


Join RSG and be part of the positive change for Saudi Arabia and the world. 


Job Purpose
<ul>
<li>The Associate Director of Marketing &amp; Communications for Residential Development is responsible for defining, leading, and executing the strategic marketing and communications vision across Red Sea Global's residential portfolio, ensuring alignment with the organization's commercial objectives and long-term brand strategy.</li>
<li>This role provides strategic leadership across integrated marketing, communications, brand positioning, and demand generation initiatives, driving awareness, engagement, and qualified lead generation for Red Sea Residences.</li>
<li>Working closely with the Marketing Director and senior business stakeholders, the Associate Director will shape the residential marketing roadmap, ensuring all initiatives support business growth, sales performance, and return on investment.</li>
<li>The role is accountable for developing and executing asset-specific marketing strategies that enhance the positioning of each residential development while maintaining consistency with the Red Sea Global brand.</li>
<li>The Associate Director oversees the end-to-end planning, governance, execution, and optimization of integrated marketing campaigns across traditional and digital channels.</li>
<li>The position plays a critical role in strengthening Red Sea Global's presence within the luxury real estate market by developing compelling customer experiences and impactful communications targeted toward UHNWIs, HNWIs, investors, and strategic partners.</li>
<li>The Associate Director will lead relationships with external agencies, operator partners, and key stakeholders to ensure best-in-class marketing execution, brand consistency, and commercial effectiveness.</li>
<li>The role provides leadership to the marketing team, fostering high performance, innovation, collaboration, and continuous improvement while ensuring alignment with organizational priorities.</li></ul> 


Job Responsibilities: 


Functional / Technical Responsibilities
<ul>
<li>Develop and lead the overall marketing and communications strategy for Red Sea Global's residential developments, ensuring alignment with corporate objectives, commercial priorities, and brand positioning.</li>
<li>Drive integrated marketing campaigns across digital, social media, paid media, PR, events, partnerships, website, CRM, email marketing, content marketing, print, film, and experiential channels.</li>
<li>Lead the development of annual marketing strategies, go-to-market plans, and asset launch campaigns that maximize brand awareness, customer engagement, and qualified lead generation.</li>
<li>Partner with executive leadership, Sales, Development, Residential Operations, Commercial, Digital, Communications, and Events teams to ensure marketing strategies support overall business objectives.</li>
<li>Define customer segmentation strategies, buyer journeys, and audience engagement plans tailored to luxury residential buyers, investors, and international target markets.</li>
<li>Lead the strategic direction of content marketing, storytelling, and brand communications across all customer touchpoints.</li>
<li>Oversee the development of premium sales collateral, digital assets, brochures, films, presentations, websites, and brand experiences that reflect Red Sea Global's luxury positioning.</li>
<li>Ensure the Red Sea Residences website and digital ecosystem remain current, optimized, and aligned with evolving marketing priorities and customer experience objectives.</li>
<li>Establish marketing performance frameworks using data analytics, customer insights, market intelligence, and campaign reporting to optimize effectiveness and ROI.</li>
<li>Monitor industry trends, luxury consumer behavior, competitive landscapes, and emerging technologies to identify opportunities for innovation and continuous improvement.</li>
<li>Lead the planning, execution, and evaluation of international roadshows, exhibitions, investor events, launch activations, and strategic partnerships that enhance market visibility and support sales objectives.</li>
<li>Oversee relationships with creative, media, PR, digital, branding, production, and research agencies, ensuring exceptional delivery, commercial value, and adherence to brand standards.</li>
<li>Manage marketing budgets, procurement activities, agency contracts, and resource allocation to maximize return on investment while maintaining governance and financial discipline.</li>
<li>Develop executive-level presentations, business cases, campaign reports, and strategic recommendations for senior leadership.</li>
<li>Establish governance processes, performance metrics, and reporting mechanisms to measure campaign effectiveness and ensure continuous optimization.</li>
<li>Champion innovation by identifying new marketing technologies, automation opportunities, AI-driven marketing capabilities, and customer engagement solutions.</li>
<li>Lead, mentor, and develop a high-performing marketing team through coaching, succession planning, performance management, and capability development.</li>
<li>Foster strong collaboration across internal departments, external partners, and operator stakeholders to ensure integrated execution and consistent customer experiences.</li>
<li>Ensure all marketing initiatives comply with corporate brand guidelines, governance standards, regulatory requirements, and organizational policies.</li></ul> 


Job Requirements: 


Qualifications &amp; Experience
<ul>
<li>Bachelor's Degree in Marketing, Communications, Business Administration, or a related discipline.</li>
<li>Master's Degree (MBA or related field) preferred.</li>
<li>Minimum 10 years of progressive marketing experience, preferably within a leading real estate developer, luxury hospitality, destination development, or mixed-use development organization.</li>
<li>Minimum 3&ndash;4 years in a managerial or leadership role, leading high-performing marketing teams and managing cross-functional stakeholders.</li>
<li>Demonstrated experience developing and executing integrated marketing and communications strategies for large-scale, high-value developments or luxury brands.</li>
<li>Strong experience within luxury real estate, destination marketing, hospitality, UHNWI, or HNWI sectors is highly preferred.</li>
<li>Proven success in leading large-scale product launches, integrated campaigns, brand development, and commercial marketing initiatives.</li>
<li>Strong understanding of customer acquisition strategies, CRM, digital marketing, performance marketing, marketing automation, content strategy, and analytics.</li>
<li>Experience managing significant marketing budgets, agency partnerships, procurement processes, and vendor performance.</li>
<li>Demonstrated ability to translate market intelligence and customer insights into commercially successful marketing strategies.</li>
<li>Strong stakeholder management skills with experience influencing executive leadership and collaborating across multiple business functions.</li>
<li>Excellent leadership, coaching, and people management capabilities with a proven track record of building high-performing teams.</li>
<li>Strong commercial acumen with the ability to balance creativity, brand equity, customer experience, and measurable business outcomes.</li>
<li>Exceptional presentation, communication, negotiation, and strategic planning skills.</li>
<li>High level of analytical thinking, problem-solving ability, and decision-making capability in fast-paced, complex environments.</li>
<li>Strong understanding of emerging marketing technologies, AI-enabled marketing solutions, digital transformation, and evolving media trends</li></ul></div></div></div></div></div>

Associate Director - Residential Marketing

JASARA PMC

<div>Jasara Program Management Company is a joint venture between the Public Investment Fund, Jacobs, and Saudi Aramco, focused on delivering social infrastructure programs in Saudi Arabia through a solutions-based approach. Working at the intersection of program management, infrastructure, and innovation, the company supports Vision 2030 by helping shape modern, high-impact environments and services. This is an opportunity to contribute to meaningful programs where digital capability plays a central role in improving delivery, performance, and long-term value.
As Digital Solutions Manager, you will help define and drive the digital direction of major programs, connecting technology strategy with operational goals and broader transformation priorities. The role is suited to someone who can work across business, delivery, and technology stakeholders to turn complex needs into practical, scalable digital solutions that improve how programs are planned, executed, and optimized.
Responsibilities<ul><li>
Lead digital transformation initiatives across infrastructure and social development programs.</li><li>
Manage cross-functional teams to deliver technology solutions on time and within budget.</li><li>
Define digital strategy aligned with organizational goals and Vision 2030 priorities.</li><li>
Oversee vendor relationships, solution implementation, and ongoing performance optimization.</li><li>
Identify process improvement opportunities through data, automation, and digital tools.</li></ul> 

Requirements 
 
Required Qualifications<ul><li>
Bachelor's degree in information systems, computer science, or a related field.</li><li>
Proven experience leading enterprise digital transformation programs in complex organizations.</li><li>
Experience delivering digital platforms, tools, and solutions within the built environment, construction, or infrastructure sectors.</li><li>
Ability to build, integrate, automate, and enhance digital solutions.</li><li>
Experience aligning technology strategy with business goals and national transformation initiatives.</li></ul>
Preferred Qualifications<ul><li>
Experience with BIM or digital delivery.</li><li>
Hands-on experience with Autodesk Construction Cloud Platform Services, Microsoft Azure, and Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.</li><li>
Experience working with .NET and JavaScript or Python.</li><li>
Experience with REST APIs, system integrations, and ETL processes for data transformation.</li><li>
Familiarity with project delivery and experience engaging executive leadership, program or project teams, external vendors, and client-side infrastructure stakeholders.</li></ul></div>

Digital Solutions Manager

Alexander Lyons Solutions

<div>
 
 ALS are proudly acting as a retained growth partner for a multinational creative and marketing agency. New markets, new hires, bags of opportunity and with awesome people.!
 
 
 They have some of the best creative, commercial and leadership teams in the market.
 
 
 
 
 
 Their expansion is real.
 
 
 
 
 
 Be part of this.
 
 
 
 
 
 
 
 Job Specifics
 
 
 
 <ul>
 <li>
 Job Title: Senior Account Executive
 </li>
 <li>
 Seniority: Junior/Mid-Level - 2-4 yrs Experience in marketing / digital / creative / communications agency
 </li>
 <li>
 Department: Client Servicing
 </li>
 <li>
 Reporting to: Account Director
 </li>
 <li>
 Location: Riyadh, Saudi Arabia
 </li>
 <li>
 Working Week: Sunday&ndash;Thursday, 9am - 6pm
 </li>
 <li>
 Work Setup: Remote, with 3 days working from Clients HQ - Riyadh
 </li>
 <li>
 Salary - 16,200SAR to 18,400SAR/ month
 </li>
 </ul>
 
 
 
 
 
 
 Job Summary
 
 
 
 
 The group is looking for a Senior Account Executive to join the Client Servicing team and support one of their most important regional accounts.
 
 
 
 
 
 This is not a traditional account management role focused only on client servicing. It is a project management-led position at the core of delivery, where structure, clarity, and operational excellence are just as important as client relationship building.
 
 
 
 
 
 The role requires someone who can take complex briefs across multiple channels, ranging from OOH and digital to internal and corporate communications and translate them into clear, structured, and unambiguous inputs for the creative and production teams.
 
 
 
 
 
 You will act as the operational backbone of the account, ensuring that all work moves seamlessly across disciplines, timelines are respected, and internal teams are always working from well-defined, precise briefs.
 
 
 
 
 
 This is a high-accountability role for someone who is detail-driven, structured in thinking, and comfortable operating in a fast-paced, multi-stakeholder environment.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Build strong, genuine relationships with clients, becoming their go-to partner and trusted advisor.
 </li>
 <li>
 Maintain proactive, clear, and consistent communication so clients always feel supported, informed, and valued.
 </li>
 <li>
 Lead client meetings, presentations, and key check-ins with confidence and professionalism.
 </li>
 <li>
 Coordinate the delivery of work across strategy, digital, creative, and communications, ensuring all outputs are high-quality, on-brand, and aligned with client objectives.
 </li>
 <li>
 Keep projects running smoothly by managing timelines, budgets, and deliverables, and anticipating challenges before they arise.
 </li>
 <li>
 Track performance, analyse results, and provide actionable insights that help clients grow and succeed.
 </li>
 <li>
 Identify opportunities to add value and strengthen partnerships through innovative ideas and solutions.
 </li>
 <li>
 Support the Account Manager/Director in pitches, new business opportunities, and strategic initiatives.
 </li>
 <li>
 Prepare polished reports and maintain organised records for all client work, demonstrating diligence and attention to detail.
 </li>
 <li>
 Demonstrate initiative, adaptability, and a &ldquo;go above and beyond&rdquo; mindset in all aspects of client service and teamwork.
 </li>
 </ul>
 
 
 
 
 
 
 Skills and Requirements
 
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills, confident leading client conversations, meetings, and presentations.
 </li>
 <li>
 Experience in project management within agency environments, especially across integrated campaigns
 </li>
 <li>
 Proactive problem-solver who can anticipate client needs, spot challenges early, and keep projects running smoothly.
 </li>
 <li>
 Comfortable coordinating with cross-functional teams (creative, strategy, media, production) to ensure quality and alignment.
 </li>
 <li>
 A partnership mindset, always looking for ways to add value, strengthen relationships, and identify growth opportunities within accounts.
 </li>
 <li>
 
 Native or fluent Arabic, confident in Saudi dialect;
 
 excellent written and verbal communication.
 </li>
 </ul>
 
 
 
 
 
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience within energy, government or B2B sectors
 </li>
 <li>
 Experience working on high-volume or fast-moving accounts where efficiency and accuracy directly impact output quality
 </li>
 <li>
 Strong exposure to workflow management tools and structured delivery systems (e.g. timelines, trackers, job numbers, resource planning)
 </li>
 </ul>
 
 
 
</div>

Senior Account Executive

MAZ NEXA

<div>
 
 
 Job Title
 
 
 
 Senior Account Manager
 
 
 
 
 
 
 Location
 
 
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Employment Type
 
 
 
 Full-time, On-site
 
 
 
 
 
 
 Job Summary
 
 
 
 MAZ NEXA is seeking an experienced, strategic, and client-focused Senior Account Manager to lead key client accounts and build strong, long-term partnerships.
 
 
 The ideal candidate will have a minimum of five years of relevant experience in account management, marketing, digital marketing, and social media marketing. Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 
 
 This role requires excellent client relationship management, strong commercial awareness, strategic thinking, and the ability to manage multiple integrated marketing projects from planning through execution.
 
 
 The Senior Account Manager will act as the primary link between clients and MAZ NEXA&rsquo;s internal teams, ensuring that client objectives are clearly understood, projects are delivered on time and within scope, and all work meets the agency&rsquo;s quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of key client accounts and serve as the primary day-to-day point of contact.
 </li>
 <li>
 Build trusted, long-term relationships with clients by developing a strong understanding of their businesses, industries, audiences, challenges, and marketing objectives.
 </li>
 <li>
 Lead client meetings, presentations, strategic discussions, campaign reviews, and account-planning sessions.
 </li>
 <li>
 Translate client requirements and business objectives into clear marketing strategies, project briefs, scopes of work, timelines, budgets, and measurable deliverables.
 </li>
 <li>
 Develop annual, quarterly, and campaign-level account plans aligned with client objectives.
 </li>
 <li>
 Collaborate closely with Strategy, Creative, Content, Social Media, Digital Marketing, Performance Marketing, Media Buying, PR, Production, SEO, Web Development, and Project Management teams.
 </li>
 <li>
 Ensure internal teams clearly understand client requirements, priorities, deadlines, approval processes, and expected outcomes.
 </li>
 <li>
 Manage integrated marketing campaigns across digital, social media, content, creative, paid media, performance marketing, PR, web, SEO, and other relevant channels.
 </li>
 <li>
 Monitor project timelines, budgets, deliverables, approvals, risks, and overall account performance.
 </li>
 <li>
 Ensure all projects and campaigns are delivered on time, within the agreed scope and budget, and according to MAZ NEXA&rsquo;s quality standards.
 </li>
 <li>
 Review work before it is presented to clients to ensure strategic alignment, accuracy, consistency, and quality.
 </li>
 <li>
 Manage client feedback professionally and ensure that comments, revisions, and approvals are communicated clearly to internal teams.
 </li>
 <li>
 Identify potential challenges early and resolve client concerns, project risks, and account issues proactively.
 </li>
 <li>
 Prepare proposals, presentations, status reports, campaign reports, account reviews, and performance summaries.
 </li>
 <li>
 Analyse campaign performance and work with internal specialists to provide clients with meaningful insights, recommendations, and optimisation opportunities.
 </li>
 <li>
 Develop account growth strategies and identify suitable opportunities for upselling and cross-selling MAZ NEXA&rsquo;s services.
 </li>
 <li>
 Support client retention, contract renewals, scope expansions, and long-term account growth.
 </li>
 <li>
 Maintain strong commercial awareness by monitoring account scope, budgets, resources, profitability, and additional client requests.
 </li>
 <li>
 Identify out-of-scope requests and coordinate the preparation of additional proposals, budgets, or change requests when required.
 </li>
 <li>
 Support new-business opportunities, proposals, pitches, and presentations alongside the Business Development and Strategy teams.
 </li>
 <li>
 Monitor relevant industry, marketing, digital, and social media trends and provide strategic recommendations to clients.
 </li>
 <li>
 Maintain accurate account documentation, meeting notes, action plans, project updates, approval records, and client communications.
 </li>
 <li>
 Mentor and support Account Managers, Account Executives, and junior team members when required.
 </li>
 <li>
 Contribute to improving MAZ NEXA&rsquo;s account-management processes, service quality, client experience, and internal ways of working.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, Advertising, Public Relations, or a related field.
 </li>
 <li>
 A minimum of five years of professional experience in account management, client servicing, marketing, digital marketing, social media marketing, or integrated communications.
 </li>
 <li>
 Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 </li>
 <li>
 Proven experience managing multiple client accounts and complex integrated marketing projects simultaneously.
 </li>
 <li>
 Demonstrated experience managing client relationships, project scopes, budgets, timelines, deliverables, and cross-functional teams.
 </li>
 <li>
 Strong understanding of marketing, digital marketing, social media marketing, content, creative, paid media, performance marketing, SEO, web, analytics, and campaign reporting.
 </li>
 <li>
 Experience leading client meetings, strategic presentations, campaign reviews, and account-planning discussions.
 </li>
 <li>
 Strong commercial understanding, including account growth, retention, renewals, upselling, cross-selling, scope management, and profitability.
 </li>
 <li>
 Experience using project-management, CRM, analytics, reporting, or marketing platforms is an advantage.
 </li>
 <li>
 Previous experience working with clients in Saudi Arabia or the GCC is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Excellent client relationship management and client-servicing skills.
 </li>
 <li>
 Strong leadership, ownership, and stakeholder-management abilities.
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic and English.
 </li>
 <li>
 Strong presentation, negotiation, facilitation, and influencing skills.
 </li>
 <li>
 Excellent project-management and organizational skills.
 </li>
 <li>
 Strong commercial awareness and business-development mindset.
 </li>
 <li>
 Ability to manage multiple clients, campaigns, and projects simultaneously under tight deadlines.
 </li>
 <li>
 Strategic thinking with the ability to connect marketing activities to business objectives.
 </li>
 <li>
 Strong understanding of digital marketing and social media platforms, channels, and performance indicators.
 </li>
 <li>
 Ability to interpret campaign data and translate it into clear insights and recommendations.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Close attention to detail, accuracy, quality, and follow-through.
 </li>
 <li>
 Ability to remain professional, composed, and solution-oriented when managing challenging situations.
 </li>
 <li>
 Collaborative team player with the ability to work effectively across multiple departments.
 </li>
 <li>
 Proactive attitude with a strong sense of responsibility and accountability.
 </li>
 <li>
 Proficiency in Microsoft Office, Google Workspace, presentation tools, and relevant project-management platforms.
 </li>
 </ul>
 
 
 
 
 
 Preferred Candidate Profile
 
 
 
 The ideal candidate is an experienced agency professional who understands how to balance client expectations, strategic quality, operational delivery, and commercial performance.
 
 
 They should be confident managing senior stakeholders, capable of leading integrated marketing accounts, and comfortable working with creative, digital, social media, performance, media, PR, and technical teams.
 
 
 The successful candidate will be highly organized, commercially aware, proactive, and focused on delivering an exceptional client experience while protecting the quality and profitability of the agency&rsquo;s work.
 
 
 
 
 
 
 What Success Looks Like
 
 
 
 Success in this role will be measured through:
 
 <ul>
 <li>
 Strong client satisfaction and long-term relationship development.
 </li>
 <li>
 Successful retention and renewal of assigned accounts.
 </li>
 <li>
 Consistent delivery of projects on time, within scope, and according to quality standards.
 </li>
 <li>
 Effective management of client expectations, feedback, budgets, and account risks.
 </li>
 <li>
 Clear and professional account communication and reporting.
 </li>
 <li>
 Achievement of agreed campaign and account objectives.
 </li>
 <li>
 Identification of suitable account-growth, upselling, and cross-selling opportunities.
 </li>
 <li>
 Strong collaboration with internal departments and delivery teams.
 </li>
 <li>
 Positive contribution to the development of junior account-management team members.
 </li>
 </ul>
</div>

Senior Account Manager

Fortinet

<div>Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities:
<ul><li>Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
</li><li>Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
</li><li>Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
</li><li>Take initiatives and ownership of customer incidents to drive for timely resolutions
</li><li>Manage customer communications and expectations until the closure of each case
</li><li>Participate in customer conference calls or face to face customer meetings
</li><li>Produce service reports to summarize service activity and performance for key stakeholders
</li><li>Report Software/Hardware related issues to R&amp;D department and assure follow-up 
</li></ul>Skills and Attributes Requirements:
<ul><li>Good understanding of data networking protocols, specifically TCP/IP, routing and switching
</li><li>Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
</li><li>Strong troubleshooting and problem solving skills
</li><li>Face to face and remote customer management experience
</li><li>Previous experience in a technical support position with telco or large enterprise space.
</li><li>Strong interpersonal and communication skills
</li><li>Previous experience on Fortinet products is an advantage 
</li></ul>Educational and Experience Requirements:
<ul><li>Minimum of 6 years of experience in a technical support/post-sales role
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering or related field, or an equivalent experience
</li><li>Fortinet certification NSE4, FCP, FCSS, FCX a distinct advantage
</li><li>Fluency in English and Arabic essential 
</li></ul>#LI-NC1</div>

Technical Account Manager

Qiddiya Investment Company

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.
The Senior Specialist &ndash; Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.
About the Role/Project Scope
This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist &ndash; Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions. 
Key Responsibilities
LMS/LXP Administration and Learner Account Management<ul><li>Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.</li><li>Create, manage, and maintain learner accounts in Qiddiya&rsquo;s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.</li><li>Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.</li><li>Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya&rsquo;s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.</li><li>Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya&rsquo;s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.</li><li>Administer completion certificates and badge awards within Qiddiya&rsquo;s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.</li><li>Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.</li><li>Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.</li></ul>
Training Schedule Coordination and Programme Administration<ul><li>Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.</li><li>Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.</li><li>Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.</li><li>Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.</li><li>Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.</li><li>Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.</li><li>Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya&rsquo;s LMS/LXP following live sessions.</li></ul> 
Content Authoring and Publishing in LMS/LXP<ul><li>Author, build, and publish learning content within Qiddiya&rsquo;s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.</li><li>Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.</li><li>Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.</li><li>Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.</li><li>Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.</li><li>Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.</li></ul>
Dashboard Management and Reporting<ul><li>Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.</li><li>Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.</li><li>Monitor Qiddiya&rsquo;s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.</li><li>Maintain the four-view QREL reporting suite &mdash; Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team &mdash; ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.</li><li>Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.</li><li>Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.</li></ul>
Stakeholder Coordination and Communication<ul><li>Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.</li><li>Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.</li><li>Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.</li><li>Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.</li><li>Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.</li></ul> 
Requirements 
Skills and Attributes required/ desired
Essential (must have to perform the role):<ul><li>Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.</li><li>Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.</li><li>Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.</li><li>Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.</li><li>Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.</li><li>Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.</li><li>Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent</li><li>Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.</li><li>Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.</li><li>Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.</li><li>High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.</li></ul>
Desirable (advantageous):<ul><li>Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.</li><li>Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.</li><li>Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.</li><li>Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.</li></ul> 
Preferred Background and experience
<ul><li>Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.</li><li>Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.</li><li>Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.</li><li>Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.</li><li>Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.</li></ul>
Experience working within a structured content governance and metadata tagging framework.</div>

Senior Specialist - Training Administration - (CDU-029) 50012690

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