sales manager

hr manager

office manager

operations manager

accounts manager

complaints manager

Emirates NBD

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
 </li>
 <li>
 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
 </li>
 <li>
 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
 </li>
 <li>
 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
 </li>
 <li>
 Uses clear and understandable communication to report on findings, and recommendations.
 </li>
 <li>
 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
 </li>
 <li>
 Assist in the delivery of proactive service by coaching the call center agents.
 </li>
 <li>
 Manage some initiatives identified as part of segment/product customer journeys.
 </li>
 <li>
 Ensure regular updates are shared with the management team.
 </li>
 <li>
 Work with cross-functional teams to implement the improvements identified within the stipulated time.
 </li>
 <li>
 Ensure that the complaints team is up to date in terms of required training and knowledge.
 </li>
 <li>
 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
 </li>
 </ul>
 
 
</div>

Complaints Manager

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Premier Services and Recruitment

<div>
 
 Key Responsibilities:
 
 
 Building positive relationships with customers
 
 
 Assisting with generating new business
 
 
 Identifying opportunities for greater profits
 
 
 Understand customer needs and develop plans to address them
 
 
 Identify key staff in client companies to cultivate profitable relationships
 
 
 Resolve customer complaints quickly and effectively
 
 
 Promote high-quality sales, supply and customer service processes
 
 
 Aim to preserve customers and renew contracts
 
 
 Approach potential customers to establish relationships
 
 
 Gain solid knowledge of competitors
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 7+ years of Experience, Proven experience as a Client Relationship Manager
 
 
 Bachelor&rsquo;s degree in business, marketing or related field.
 
 
 Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
 
</div>

Relationship Manager

Mondelēz International

<div><div>Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It with Pride.
You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager.
How you will contribute
You will support elements of the site&rsquo;s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:<ul><li>
Relevant experience in a laboratory.</li><li>
Working efficiently on a team</li><li>
Flexibility and adaptability to meet customer/business requirements</li><li>
Attending to detail and following written instructions</li><li>
Communicating effectively, verbally and in writing</li><li>
Project management and working on multiple activities at the same time</li><li>
MS office applications</li></ul>
More about this role
The Quality engineer in QCMS (Quality Chain Management System) will be responsible for maintaining and improving the organization&rsquo;s quality, food safety, in compliance with legislation, internal policies and external standards. You will support elements of the site&rsquo;s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, preparing for internal and external audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and IL6S QM pillar journey in the site.
What you need to know about this position:<ul><li>
Track and report KPI&rsquo;s to management on a regular basis.</li><li>
Analyze quality performance KPIs using statistical and analytical tools and methods.</li><li>
Ensure all products are complies with Mondelez Quality Standards by developing and monitoring the CTQs and CTPs using SPC tools.</li><li>
Lead and train Trace/Recall ensuring compliance with Mondelez Special Situations Management and audit requirements.</li><li>
Support for Hold/Release documentation and dispositioning of products.</li><li>
Ensure all specification/KPI/QCMS/FSSC/ISO plans are maintained and updated/approved as required.</li><li>
Establish systems to ensure compliance and effective implementation of the Mondelez Quality Policies, Sanitation Manuals, and Mondelez HACCP Approaches.</li><li>
Lead the development of new quality documents and maintenance of the documented Quality systems to assure compliance with corporate requirements.</li><li>
Create the technical SOPs for the processes based on the R&amp;D recommendations.</li><li>
Support the manufacturing process to remove risks that may lead to consumer harm or dissatisfaction, regulatory adverse comment and/or damage to the Mondelez brands by applying and monitoring the necessary control points.</li><li>
Support resolving consumer/ customer product and package complaints through root cause analysis.</li><li>
Support all internal and external inspections/auditing visits. Support audit preparation activities and complete necessary reports.</li><li>
Own and lead the CAPA (Corrective Action Preventive Action) quality policy for the site which includes the facilitation of the process of root cause analysis and preventive actions investigations including the evaluation of the preventive action effectiveness.</li></ul>
What extra ingredients you will bring:<ul><li>
Documentation and Reporting: Manage the organization, updating and archiving of IMS Quality related documents. Maintain and improve the Integrated Management System (IMS) documentation.</li><li>
Legislative and Management System Compliance: Contribute to the compliance with legislative and regulatory requirements relevant to the company&rsquo;s operations, food safety &amp; quality standards (e.g. FSSC 22000, ISO 9001 standards and other applicable standards, e-legislation etc.) and consumer requirements. Track and ensure the timely renewal of legal and system certifications.</li><li>
Audits and Inspections: Responsible for yearly plan and tracking of internal audits and preparation for external audits and inspections (e.g., certification audits) and MDLZ internal audits. Address audit findings by implementing corrective, preventive, and improvement actions.</li><li>
Corrective and Preventive Actions: Investigate non-conformities and lead the implementation of corrective and preventive measures.</li><li>
Consumer &amp; customer complaints: Handle complaints by ensuring they are recorded, investigated, resolved and tracked. Analyze complaints to identify trends, implement corrective actions, while maintaining documentation for audits and reporting.</li><li>
Plant owner for traceability: Ensures product traceability by maintaining and updating traceability system, monitoring processes, ensuring compliance with requirement.</li><li>
Training and Support: Provide training and guidance to employees on quality and food safety processes. Support teams in meeting IMS-related goals and initiatives.</li><li>
Own SWP of QM Pillar and drive continuous improvement initiatives to enhance processes and systems.</li></ul>
Education / Certifications:
Bachelor's degree in food science, Food technology, Science &amp; Engineering (Production, Mechanical or Chemical)
Job specific requirements:<ul><li>
3-4 years of experience</li><li>
Experience in the use of statistical concepts in the control of manufacturing operationsMinitab knowledge is a plus.</li><li>
Ability to analyze data, proven record demonstrating ability to effectively problem solve</li><li>
Strong Continuous Improvement mindset and Project leadership skills</li><li>
Strong communication skills and a desire to coach and develop a team through one-on-one conversations</li><li>
Have strong time management skills</li><li>
HACCP knowledge</li></ul>
Travel requirements:
None
Work schedule:
Full-Time
No Relocation support available
Business Unit Summary<div>
Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.</div>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Supply Chain Quality Assurance
Product Quality, Safety and Compliance</div></div>

Quality Engineer

Accor

<div>Company Description 
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes 
 
 
Job Description<ul><li> 
Sort all the correspondence in the order of priority and process the reservation to the set standard</li><li>Input, modify or cancel phone reservations into the system direcly and file accordingly</li><li>Access the GDS / CRS / Internet regularly and input these reservations into the system</li><li>Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.</li><li>File all correspondence in a chronological and alphabetical order on a daily basis.</li><li>Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.</li><li>Acquaint self with regular callers and acknowldge them by name.</li><li>Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.</li><li>Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.</li><li>Ascertain callers needs though open ended questions and try to sell higher yield rooms.</li><li>Use the correct guest history when making a reservation.</li><li>Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.</li><li>Refer to the Credit Manager if credit facilities are required.</li><li>Obtain approval from the Front Desk for same day reservation or on near sell-out dates.</li><li>Refer requests for extension or change of payment for in-house guests to Front Desk.</li><li>Perform any other duties that may be assigned from time to time by the management.</li></ul> 
Qualifications<ul><li> 
Good interpersonal skills and self-confident.</li><li>Guest oriented and service minded, with attention to quality.</li><li>Good sales skills.</li><li>Dynamic.</li><li>Good presentation.</li><li>A thorough and organized approach.</li></ul></div>

Assistant Reservations Manager

Five stars hotel

I. Job SummaryThe Front Office Agent manages all guest interactions at the front desk, ensuring efficient and professional handling of reservations, check-ins, check-outs, and guest services. The core objective is to deliver excellent customer service, maximize guest satisfaction, and facilitate smooth communication between the front office and all other hotel departments.II. Core ResponsibilitiesA. Guest Arrival and Departure<ul><li>Check-in Procedures: Warmly greet arriving guests, verify reservation details, process credit card authorizations and payments, assign rooms, and issue keys in accordance with hotel policy.</li><li>Check-out Procedures: Accurately process guest departures, verify folio charges, process payments, and inquire about the guest's stay experience.</li><li>Registration Accuracy: Ensure that all guest information (names, ID/passport details, addresses) is accurately captured and entered into the Property Management System (PMS).</li><li>Key Control: Maintain strict control over room keys and access cards.</li></ul>B. Communication and Service<ul><li>Information Hub: Serve as the primary source of information for guests regarding hotel facilities, operating hours, local attractions, dining options, and transportation.</li><li>Mail and Messages: Sort and distribute mail, packages, and messages promptly and accurately.</li><li>Telephone Service: Answer high-volume incoming calls professionally, direct calls to the appropriate departments, and handle guest inquiries or requests efficiently.</li><li>Concierge Assistance: Provide basic concierge services such as making reservations, arranging transport, and providing detailed directions.</li></ul>C. Financial and Administrative<ul><li>Cash Handling: Manage a cash float, process cash and credit card payments, issue receipts, and balance end-of-shift reports accurately.</li><li>Room Status: Maintain constant awareness of the current room status, coordinating closely with the Housekeeping department to maximize room availability and minimize guest waiting time.</li><li>Upgrades and Sales: Proactively identify opportunities to upsell higher-category rooms or promote hotel packages/amenities to maximize revenue.</li><li>Shift Reports: Complete daily shift checklists and reports, including recording any unusual occurrences or unresolved issues.</li></ul>D. Issue Resolution and Security<ul><li>Complaint Handling: Listen actively to guest concerns, resolve minor complaints independently, and escalate complex issues immediately to the Front Office Manager or Duty Manager.</li><li>Emergency Response: Be fully aware of all hotel emergency procedures (fire, medical) and act as the central communication point during an emergency situation.</li><li>Security: Adhere to all hotel security policies, ensuring guest privacy is maintained and reporting any suspicious activity immediately.</li></ul>Job Type: Full-time

Front Office Agent

justclean

The Key Account Manager will be responsible for overseeing all aspects of justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfillment, and maintaining the highest standards of brand representation.The Account Manager will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.Key Responsibilities<ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul>Skills &amp; Qualifications<ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul>Job Type: Full-timePay: E&pound;15,000.00 per month

Key Account Manger

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