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OBXtek Inc.

<div>Responsibilities:
<p>
OBXtek is seeking a <b>Support &amp; Data Specialist </b>to assist The Data &amp; Systems Support Team, which ensures critical information is captured as USAID winds down its operations. The Support Specialist provides user support related to e-GOV systems, vendor profile administration and data quality control.</p><p></p><div><b><br>
Key Responsibilities:</b></div><ul><li>
Provide system support for users on all applications listed below that are maintained by the Systems Support Division of M/OAA/SSG (Systems Support Group).</li><li>
Troubleshoot user issues with the following e-GOV systems:FPDS-NG (Federal Procurement Data System-Next Generation) System for Award Management (SAM)/Entity Information):<ul><li>
Assist users with vendor assistance on System for Award Management (SAM) registration to include: obtaining a Unique Entity Identifier (UEI) and proper NCAGE (NATO Commercial and Government Entity) or CAGE Code</li><li>
Provide Tier 1 and Tier 2 support utilizing Service Now including. Assign newly created tickets within team. Reassigning tickets to appropriate teams as needed</li><li>
Provide additional support as needed to Agency A&amp;A professionals on SAM (Entity Information) and FPDS-NG.</li></ul></li><li>
Manage Agency vendor records including creation of new vendors, updates to existing vendors, and syncing data with SAM.gov vendor extracts.</li><li>
Assist with the daily loading of SAM.gov vendor extracts into Agency systems</li><li>
Provide support for data quality initiatives such as:
<ul><li>Processing vendor corrections.
</li><li>Making corrections to reported data based on A&amp;A professional requests.
</li><li>Assisting with data entry in various systems as part of Agency cleanup initiatives</li></ul></li></ul><div></div><div><br>
Candidates must have no prior work experience with/for USAID</div><br>
<div></div>
Qualifications:
<p><b>
Have or be able to obtain a Public Trust</b></p><br>
<div></div><ul><li>
At least 5 years of direct experience managing large data sets and information systems at a USG department/agency.</li><li>
Bachelor&rsquo;s degree in Management Information Systems or equivalent.</li><li>
Ability to diagnose and resolve basic technical issues with eGov applications.</li><li>
Excellent communications skills.</li><li>
Customer service experience required</li><li>
Knowledge of Service Now preferred.</li><li>
Ability to quickly learn new eGOV and Agency specific systems/applications.</li><li>
Candidates must have no prior work experience with/for USAID</li></ul><br>
<div></div>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.</div><div></div><div><br>
As a government contractor, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMC Level 2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b></div></div>

Support & Data Specialist

TechAnax LLC

<p>Company Overview<br/>TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domains</p><p><b>Availability: </b>Immediate<br/><b>Clearance: </b>Ability to obtain and maintain required USDA security credentials<br/><b>Customer: </b>USDA<br/><b>Work Site: </b>On-site support at USDA facilities</p><p><b>Work Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM<br/><b>The Contract Period of Performance:</b></p><p><b>Travel: </b>Minimal/As required<br/><b>Work Level:</b> Tier 2 IT Support Specialist<br/><b>Must be USA Citizen: </b>Yes</p><p><b>Salary</b>: $54,000-$60,000</p><p><b>Position Overview:</b><br/>The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.</p><p>The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.</p><p><b>Must Haves:</b></p><ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Incident Response &amp; Resolution</b></p><ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul><p><b>Account &amp; Asset Management</b></p><ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul><p><b>Customer Service &amp; Communication</b></p><ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul><p><b>Flexible &amp; Adaptive Support</b></p><ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul><p><b>About TechAnax:</b></p><p>TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.</p><p>Pay: $54,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Tier 2 IT Support Specialist

US SENATE

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p>The Senate Sergeant at Arms is seeking a Technology Solutions Architect #5374. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 111:59pm EST on the closing date. Late applications will not be accepted.</p>
<p>Learn more about this agency</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.</div></div></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p>Acts as a senior team leader responsible for structuring complex solutions and delivering IT services. Provides technical guidance and architectural recommendations for designing, building, testing, deploying, and maintaining highly available, scalable, and secure applications, systems, and services. Provides long-range strategic planning activities for the Senate in the areas of modern IT systems and services. Monitors the impact of technological developments; identifies emerging technologies and scopes potential Senate utility. Leads product evaluations and technical studies and task forces; directs pilot testing programs; analyzes new technology for its impact on the Senate environment; tests new releases on Senate supported platforms; develops product configuration standards for use in the Senate environment; recommends strategic direction for the Senate. Creates and reviews system architectures; analyzes system requirements and ensures that systems will be effectively integrated with current applications. Acts as a technical leader and mentor to implementation teams and collaborate across the organization to provide leadership and guidance on technical solutions; Collaborates across organizations in the creation of valuable technology solutions.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<ul><li>For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p></p><p><b>Other Duties/ Responsibilities</b></p><ul><li>
Develop proof of concept applications to validate proposed solutions.</li><li>
Continuously review and evaluate the effectiveness of solutions and propose changes as needed.
</li><li>Contract(or) oversight.
</li><li>Assist with the establishment and adoption of technology architecture standards and methodologies.
</li><li>Write policies.
</li><li>Consult with/lead other Senate teams.</li><li>
Write RFPs.
</li><li>Review and evaluate responses to RFPs.</li></ul><p><b>
Required Work Experience</b></p><ul><li>
8-10 years&rsquo; experience as a lead software engineer and demonstrated leadership and mentoring skills.</li></ul><p><b>
Required Special Skills/ Knowledge</b></p><ul><li>
As part of our hiring process, we may conduct a skills assessment to better understand an applicant&rsquo;s proficiency in key areas relevant to the role.</li><li>
Excellent oral and written communication skills.
</li><li>Excellent interpersonal skills and ability to collaborate with team members and stakeholders from across the organization.
</li><li>Ability to explain technical challenges and solutions to both technical and non-technical audiences.
</li><li>High level of self-discipline and ability to work independently.
</li><li>Strong leadership skills.
</li><li>High attention to detail and ability to organize, manage, and prioritize many tasks.
</li><li>High aptitude for continuously learning new skills.</li></ul><p><b>
Desired Qualifications</b></p><ul><li>
Five or more years of hands-on experience with ServiceNow Security Operations (SecOps) and Governance, Risk, and Compliance (GRC).</li><li>
Eight or more years of experience designing, developing, and supporting core ServiceNow platform components, including CMDB, ITSM, ITAM, ITOM, IRM, and Change Management.</li><li><b>
Agile/Scrum, SDLC, &amp; GitLab: </b>Background in Agile methodologies, software development lifecycle processes, and version control using GitLab.</li><li><b>
Federal Security Standards: </b>Familiarity with FISMA, NIST, and FedRAMP requirements.</li><li><b>
IT Service Management Frameworks: </b>Knowledge of ITIL or related frameworks.</li><li><b>
Upgrade Management: </b>Understanding of ServiceNow upgrade planning, methods, and best practices.</li><li><b>
Cybersecurity Operationalization: </b>Experience operationalizing ServiceNow cybersecurity solutions and modules.</li></ul><p><b>
Desired Skills</b></p><ul><li><b>
ServiceNow SecOps Expertise: </b>Advanced proficiency with Security Incident Response, Vulnerability Response, Threat Intelligence, GRC, and Business Continuity Management.</li><li><b>
ITSM/ITAM/ITOM: </b>Strong understanding of IT service, asset, and operations management principles and best practices.</li><li><b>
Integration Engineering: </b>Experience integrating ServiceNow with third-party security products using REST/SOAP APIs and ServiceNow IntegrationHub.</li><li><b>
Development Tools: </b>Proficiency with Flow Designer, Service Portal, JavaScript, GlideScript, and related ServiceNow development technologies.</li><li><b>
Web Development: </b>Working knowledge of JavaScript, AngularJS, HTML, and CSS for ServiceNow UI and portal development.</li><li><b>
Cloud &amp; Infrastructure: </b>Solid understanding of cloud computing and infrastructure-as-a-service (IaaS) concepts.</li><li><b>
Performance Optimization: </b>Demonstrated ability to enhance ServiceNow platform performance, scalability, and reliability.</li><li><b>
System &amp; Database Architecture: </b>Experience with system design, integrations, and database architecture.</li><li><b>
API Development: </b>Skilled in API development, SOA, RESTful services, and JSON.</li><li><b>
Project Leadership:</b> Ability to lead Agile technical projects, mentor team members, and manage competing priorities.</li><li><b>
Communication:</b> Strong ability to communicate complex technical concepts clearly to both technical and non-technical audiences.</li></ul><p><b>
Desired Certifications</b></p><ul><li>
ServiceNow Certified Implementation Specialist (CIS) in Security Operations or GRC is preferred.</li><li>
Relevant certifications in cybersecurity (e.g., CISSP, CISM, CEH) are a plus.</li></ul><p><b>
Working Conditions</b></p><ul><li>
No exceptional physical demands.</li></ul><p><b>
Security Clearance</b></p><ul><li>
This position requires that the applicant obtain and maintain a<b> Secret</b> U.S. Government security clearance.</li><li>
Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.</li></ul>
<p></p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>Bachelor's degree in computer science, Information Technology, Engineering, or an equivalent combination of education and work experience.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<div><div><p>The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with &ldquo;Applicant Accommodation&rdquo; in the subject line. No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.</p></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
</p><p></p><div><p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p></div></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><ul><li>Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.</li>
</ul><p>Subject to background/security investigation.
</p>
<div><h3 class="jobSectionHeader"><b>If you are relying on your education to meet qualification requirements:
</b></h3><p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
</p><p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.</p></div><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
<div></div><div><div><div>Email</div>
<div>SAARecruitment@saa.senate.gov
</div></div><div><div>Address</div>
<div><div><i>U.S. Senate Sergeant at Arms</i><br>
<i>US. Senate Capitol Office Building</i><br>
<i>Washington, DC, Washington, DC 20001</i><br>
<i>
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>Qualified candidates will be contacted directly.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Posted today &middot; Apply by 08/27/26
</div><div>Due by 11:59 p.m. ET on August 27, 2026
</div></div><div></div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Washington, DC
</div><div>Few vacancies</div>
</div><div>No matching locations found.
</div></div></div></div><div>Work site options</div>
<div><div>Telework eligible</div>
<div>Yes&mdash;as determined by the agency policy.</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>NoThe Senate Sergeant at Arms does not pay for relocation expenses.
</div></div><div><div>Salary</div>
<div>$143,516 - $195,704 per year
</div></div><div><div>Pay scale &amp; grade</div>
<div><div>AD 00</div>
<div><div>Promotion potential</div>
<div>0
 </div></div><div><div>Learn more about pay scale and grade
</div><div>Pay scale and grade determines the salary of the job.
</div></div></div></div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Travel Required</div>
<div>Not required - N/A</div>
</div><div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Occupations and job series</div>
<ul><li>2210 Information Technology Management
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Federal service type</div>
<div>This job is in the Excepted Service
</div></div><div></div><div><div>Drug test</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Secret</div>
</div><div></div><div><div>Announcement number</div>
<div>req1057</div>
</div><div><div>Control number</div>
<div>878739100</div></div></div></div>

Technology Solutions Architect #5374

<div>Responsibilities:
<div>
OBXtek is staffing a <b>Tier 2 After Hours Technical Support</b> function for the <b>United States Department of Agriculture (USDA) Client Experience Center (CEC)</b>. The <b>Tier 2 IT Support Specialist</b> serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div><p></p><p><b><br>
Work Schedule &amp; Remote Requirements</b></p><p>
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.</p><p></p><p><br>
Shifts:</p><ul><li><b>
Evening </b>shift<b>: </b>4:30 PM &ndash; 1:00 AM.</li><li><b>
Overnight </b>shift<b>: </b>12:00 AM &ndash; 8:30 AM.</li><li><b>
Day </b>shift<b>: </b>8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div><br>
Schedules:</div><ul><li><b>
Schedule 1: </b>5 overnight shifts</li><li><b>
Schedule 2: </b>Saturday and Sunday day shifts and 3 evening shifts</li><li><b>
Schedule 3:</b> 2 overnight shifts and 3 evening shifts</li></ul><p></p><p><br>
Assignments:</p><ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p></p><p><b><br>
Incident Response &amp; Resolution</b></p><ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><p></p><p><b><br>
Account &amp; Asset Management</b></p><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><p></p><p><b><br>
Customer Service &amp; Communication</b></p><ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><p></p><p><b><br>
Flexible &amp; Adaptive Support</b></p><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><p></p><p><b><br>
Additional Duties</b></p><ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><p></p><div><br>
is staffing for a <b>Tier 2 Advanced Problem Resolution (APR) IT Support Specialist</b>. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Incident Response &amp; Resolution</b></div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div><b>
Technical Support &amp; Troubleshooting</b></div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div><b>
Account &amp; Asset Management</b></div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div><b>
Customer Service &amp; Communication</b></div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div><b>
Flexible &amp; Adaptive Support</b></div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div><b>
Advanced Problem Resolution (APR) Duties</b></div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div><b>
Additional Duties</b></div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:
<p><b>
Basic Qualifications</b></p><ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div><br>
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b><br>
<br>
<ul><li><b>MON</b></li></ul></div></div>

Tier 2 APR After Hours Support

Inter-American Development Bank

<div><div><div><div><div>City: Washington DC
</div></div></div></div><div><div><div><div>Company: IDB
</div></div></div></div><div><div><div><div>Posting End Date: 8/12/2026 11:59 PM EST
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>We improve lives
</b></h2></div><div><p>The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>About this position
</b></h2></div><div><p>We are looking for a highly experienced, strategic, and innovative Senior Citizen Security Specialist to work in the Citizen Security (CIS) Division, within the Institutions for Development (IFD) Sector of the Vice Presidency for Sectors and Knowledge (VPS).
</p><p>The CIS Division is responsible for conceptualizing, preparing, and supporting the execution and supervision of the IDB's sector operations in the field of Citizen Security and Criminal Justice. The Division also leads the development of sector strategies, policies, guidelines, knowledge products, and evidence to support governments in addressing crime, violence, and organized crime challenges across Latin America and the Caribbean.
</p><p>The selected candidate will provide technical leadership and serve as a focal point for governments, regional organizations, and international partners in the development and implementation of citizen security, violence prevention, criminal justice, and organized crime initiatives. The position will play a leading role in policy dialogue, operational design and supervision, knowledge generation, and coordination of regional and international initiatives.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do
</b></h2></div><div><ul><li>Lead the design, supervision, and evaluation of Citizen Security and Criminal Justice operations and support governmental agencies in the planning and monitoring of projects and programs.
</li><li>Serve as the Division&rsquo;s focal point and technical advisor for governments, regional organizations, and international partners on citizen security, violence prevention, criminal justice, and organized crime.
</li><li>Contribute to policy dialogue with public and international sector counterparts and support the development and implementation of evidence-based policies, strategies, and institutional reforms.
</li><li>Promote and coordinate regional and international initiatives aimed at addressing crime, violence, and organized crime.
</li><li>Provide technical leadership in the development and management of programs focused on violence prevention, criminal justice, public safety, and responses to organized crime.
</li><li>Work in multidisciplinary and cross-sector teams to develop complex and innovative projects at different levels of government.
</li><li>Promote innovative approaches to address key sector challenges and strengthen institutional capacities.
</li><li>Proactively define the development and promotion of tools, methodologies, procedures, policies, and best practices in Citizen Security and Criminal Justice.
</li><li>Conduct and oversee analytical work, knowledge generation, and evidence-building activities to support policymaking and operational effectiveness.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll need
</b></h2></div><div><p><b>&bull; Education: </b>Master's degree required. Ph.D. strongly preferred in Criminology, Public Policy, Public Administration, Law, Political Science, Economics, International Development, Security Studies, Sociology, or other fields relevant to the responsibilities of the role.
</p><p><b>&bull; Experience: </b>At least 5 years (preferably 10) of progressively responsible professional experience in citizen security, criminal justice, violence prevention, organized crime, or related fields.
</p><p><b>&bull; Languages: </b>Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements
</b></h2></div><div><p><b>&bull; Citizenship: </b>You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
</p><p><b>&bull; Consanguinity: </b>You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab,
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Type of contract and duration
</b></h2></div><div><p>International staff contract, 36 months initially, renewable upon mutual agreement.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What we offer
</b></h2></div><div><div>The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:
<br>
<ul><li>A competitive compensation package, including an annual base salary expressed on a net-of-tax basis.
</li></ul>-Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave.
<br>
<ul><li>Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefitsprogram that covers medical, dental, vision, preventive care, and prescription drugs.
</li><li>Pension plan: defined benefit pension plan that provides financial security and support employees inplanning for their future.
</li><li>We offer assistance with relocation and visa applications for you and your family when it applies.
</li><li>Hybrid and flexible work schedules.
</li><li>Health and well-being: Access to our Health Services Center that provides preventive care and healtheducation for employees.
</li><li>Development support: We offer tools to boost your professional profile, such as mentoring, 1:1 professionalcounseling, training and learning opportunities, language classes, mobility options, among others.
</li><li>Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, andothers.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Our culture
</b></h2></div><div><div>At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
</div><div>In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
</div><p>We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org .</p></div></div></div></div></div></div></div></div>

Citizen Security Senior Specialist

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p><b>Facilities, Technology &amp; Analytics Administration</b><b> (FTAA) Senior Application Developer (Two Openings)</b><br>
<b>Supports DSHS's </b><b>Division of Child Support</b><b> (DCS)</b></p><p>
You join a team that keeps Washington&rsquo;s child support systems running smoothly for families, partners, and thousands of daily users. Your work as Senior Developer strengthens the tools that help parents receive and distribute support, and you play a central role in modernizing complex applications that serve communities statewide. You collaborate with experienced colleagues who value clear communication, thoughtful problem-solving, and practical solutions that make a real difference.</p><p>
In this role, you will support enterprise systems that span legacy and modern technologies, and you help guide the shift toward more flexible, efficient, and secure platforms. You apply your technical depth to create reliable software, improve system performance, and shape future architectural direction. You also share your knowledge with teammates, offering guidance that strengthens the entire development group.</p><p>
You have the flexibility to telework from anywhere within Washington State. You will collaborate with technical staff, managers, and partners across agencies, and you will contribute to decisions that influence long-term system health, modernization, and service delivery.</p><p><b>
Some of what you will do</b></p><ul><li><b>
Lead technical development efforts</b> for child support systems including design development, testing, implementation, and support.</li><li><b>
Architect enterprise solutions</b> that support child support collection, distribution, and reconciliation across multiple platforms.</li><li><b>
Develop, maintain, and modernize enterprise applications</b> using technologies, including .NET, VB6, COBOL, SQL, and related tools.</li><li><b>
Transform complex requirements</b> into clear, well-tested technical solutions that meet state and federal standards.</li><li><b>
Improve application performance</b> and reliability through code optimization, database tuning and process automation.</li><li><b>
Ensure compliance</b> with IT policies, security standards, regulatory requirements, and quality benchmarks throughout the application lifecycle.</li><li><b>
Support critical services</b> by diagnosing issues, restoring access, and resolving defects across the application stack.</li><li><b>
Guide modernization work</b> by redesigning legacy applications, planning new architectures, and helping move hierarchical data into modern database designs.</li><li><b>
Mentor technical staff</b> by sharing best practices, reviewing code, and supporting skill development across the team.</li><li><b>
Provide on-call support </b>for<b> </b>critical child support systems.</li><li><b>
Resolve critical production issues </b>by identifying root causes, implementing solutions, and ensuring timely restoration of critical applications.</li></ul><p><b>
Who should apply</b></p><p>
You have deep experience creating and supporting enterprise software solutions and can work independently on complex, high-impact projects. You understand multiple development languages and frameworks, and you can apply that knowledge to both legacy and modern environments. You communicate clearly, write well, and collaborate effectively with technical and non-technical partners. You use good judgment, demonstrate integrity, and work respectfully with others.</p><p>
You bring many of the following skills and strengths:</p><ul><li><b>
Enterprise software development</b> with 10 or more years designing, building, and implementing technical solutions for large systems.</li><li><b>
Modern and legacy development</b> using languages such as COBOL, C#, Visual Basic, and SQL.</li><li><b>
Architectural design</b> including database structures, schemas, and integration across platforms.</li><li><b>
Secure development practices</b> that protect sensitive data at the highest state-defined levels.</li><li><b>
Troubleshooting and root-cause work</b> across multiple applications and environments.</li><li><b>
Software lifecycle knowledge</b> includes planning, estimating, and supporting large-scale projects.</li><li><b>
Coaching and knowledge-sharing</b> to help teammates grow and maintain consistent development standards.</li><li><b>
Understanding of child support program rules</b> or the ability to learn them to inform technical decisions.</li></ul><p>
This role requires ten or more years of senior-level experience creating enterprise software solutions. You may meet the requirements through several experience and education pathways, but the core requirement is extensive, practical experience supporting complex systems.</p><p>
Preferred knowledge, skills and abilities:</p><ul><li>
Designing and building front-end and back-end solutions using a variety of technologies.</li><li>
Guiding technical direction across multiple projects and supporting teams through complex decisions.</li><li>
Applying secure coding standards, performing code reviews, testing, and supporting all phases of the software development lifecycle.</li><li>
Communicating clearly, documenting work, and contributing effectively whether working independently, leading a team, or partnering with others.</li><li>
Advanced knowledge of database structures and schemas, plus familiarity with IRS Pub 1075 or similar frameworks for safeguarding sensitive data.</li><li>
Coaching technical staff on development best practices and architectural design; experience with financial systems is helpful but not required.</li></ul><br>
These jobs are classified as IT Application Development-Senior/Specialist. Another Division of Information Technology Application Developer job ad.<br>
DSHS partners with people to access support, care, and resources. <b>Questions? </b>Please contact Recruiter, Jenny, at bastrjl@dshs.wa.gov or 360-725-5810 and reference #06193. Learn more about DSHS.<p></p><p><br>
The Department of Social and Health Services&rsquo; (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency&rsquo;s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p>Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant&rsquo;s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.</p><p>
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.</p>
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.<p><br>
E-Verify&reg; is a registered trademark of the U.S. Department of Homeland Security.</p></div></div></div><p></p>

DSHS FTAA IT Senior Application Developer

United States Secret Service

IT Cybersecurity Specialist (STS/ADM)

Explore 133+ Comsec information security specialist in Washington this August. Find roles across top companies and apply now to boost your career.