sales coordinator

receptionist

customer service representative Jobs in Dubai

customer service representative

customer service executive

commercial assistant

conference concierge

Andaz

<div><div>Summary<div>
Team Leader- concierge team to deliver exceptional guest service, aligning department operations with brand standards and the overall guest experience. Oversee daily concierge operations, mentor team members, anticipate and respond to guest needs, ensure timely and accurate execution of guest requests, and partner with other departments to maintain seamless service. 
Language -Russian/ Arabic/ German speaker preferred</div></div><div>
Qualifications<div><ul><li>
Minimum of a Diploma in Hospitality/Tourism Management or relevant field.</li><li>
Good working knowledge of systems: (Opera,). Excellent proficiency in Microsoft Suite.</li><li>
Strong verbal &amp; written communication skills.</li><li> 
Excellent time-management and organizational skills.</li><li>
Excellent problem-solving skills.</li><li>
Well-groomed, professional appearance.</li></ul></div></div></div>

TEAM LEADER- CONCIERGE

VA Global LLC

Concierge Job Description &ndash; Hospitality Industry.<ul><li>A well vibrant and dynamic hospitality company in Dubai looking to hire a well experience staff for the position of Concierge.</li><li>The concierge will serves as a key point of contact for guests, offering tailored assistance to ensure a memorable and comfortable stay. This role requires deep local knowledge, excellent communication skills, and a passion for customer service.</li><li>Key Responsibilities</li><li>Guest Services:</li><li>Greet guests warmly and assist with check-in/check-out procedures.</li><li>Respond promptly to guest inquiries and requests.</li><li>Provide information about hotel amenities, services, and policies.</li><li>Local Expertise:</li><li>Offer recommendations for restaurants, attractions, shopping, and entertainment.</li><li>Arrange transportation, including taxis, shuttles, and car rentals.</li><li>Book reservations for dining, tours, spa treatments, and events.</li><li>Coordination &amp; Logistics:</li><li>Handle special requests such as floral arrangements, gift deliveries, or surprise setups.</li><li>Liaise with other departments (housekeeping, front desk, security) to fulfill guest needs.</li><li>Maintain updated records of guest preferences and feedback.</li><li>Problem Resolution:</li><li>Address complaints or issues with professionalism and empathy.</li><li>Follow up to ensure guest satisfaction and loyalty.</li><li>Skills &amp; Qualifications</li><li>Excellent interpersonal and communication skills</li><li>Strong organizational and multitasking abilities</li><li>Knowledge of local attractions, events, and services</li><li>Proficiency in reservation systems and basic computer applications</li><li>Fluency in multiple languages is a plus</li><li>Previous experience in hospitality or customer service preferred</li><li>Requirement</li><li>Candidate should be on independent or own visa in Dubai ONLY</li><li>Should be available for 1 to 2 weeks.</li><li>Candidate should have prior experince in the hospitality sector</li><li>Typically based in hotel lobbies or guest service desks..</li><li>Fast-paced, guest-facing role with high expectations for professionalism and discretion.</li><li>This role is ideal for individuals who thrive on helping others, enjoy solving problems creatively, and take pride in delivering exceptional service.</li></ul>*Job Type: PermanentExpected Start Date: 15/11/2025

Concierge

WILFOTOUR

About the jobWILFOTOUR &mdash; Luxury Travel &amp; Concierge | Maldives &amp; DubaiWILFOTOUR is a curates travel and VIP concierge platform. We connect the Maldives, Dubai, and the world&rsquo;s most exclusive resorts into a network of personalized, high-end experiences.We work with the world&rsquo;s most exclusive resorts, private jets, and high-end hospitality brands to create tailor-made experiences for elite clients.Business Development Manager(Luxury Travel &amp; Concierge, Maldives &amp; UAE)We&rsquo;re seeking a professional with deep understanding of the Maldivian luxury travel industry, someone who can turn opportunities into long-term partnerships and craft experiences that redefine luxury.Core Responsibilities:<ul><li>Develop and maintain strategic partnerships with luxury resorts, private aviation companies, travel agencies, and concierge partners.</li><li>Identify new B2B and B2C opportunities within the Maldives and GCC markets.</li><li>Manage negotiations, proposals, and contracts with high-end hospitality partners.</li><li>Support marketing collaborations, special travel campaigns, and VIP client experiences.</li><li>Coordinate with resort partners for reservations, packages, and brand placements.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of experience in Maldivian resort or luxury travel industry.</li><li>Deep understanding of Dubai and Maldives resort network, logistics, and hospitality culture.</li><li>Established connections with resorts, DMCs, and local travel operators.</li><li>Excellent negotiation, communication, and relationship-building skills.</li><li>High organizational level and ability to work independently.</li><li>Fluent English; additional languages are an advantage.</li><li>Passionate about luxury travel, hospitality, and personalized client experiences.</li></ul>Location: Dubai/Maldivessynergy @ wilfo . coSend your CV and short video &mdash; tell us about your path, passion, and why you&rsquo;d like to join WILFOTOUR.About WILFOWILFO is an international business platform uniting multiple fields, from luxury hospitality and real estate to corporate services and travel, operating across:Dubai | Maldives | Bahrain | Saudi Arabia | London | MoscowOur ecosystem includes:<ul><li>WILFANO &ndash; Italian Restaurant &amp; Lounge</li><li>WILFOTOUR &ndash; Luxury Travel &amp; Concierge</li><li>WILFOSTATE &ndash; Elite Real Estate Brokerage</li><li>WILFO EXPERT &ndash; Business Setup &amp; Banking Advisory</li></ul>We believe in synergy &mdash; where business meets creativity, and every idea becomes part of something greater.Join the world of WILFO and become part of a growing global culture of elegance, trust, and innovation.synergy @ wilfo.coJob Type: Full-time

BUSINESS DEVELOPMENT MANAGER -MALDIVES & DUBAI

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Serve as the primary point of contact for guests, providing them with exceptional service that exceeds their expectations.</li><li>
Greet guests upon arrival, engage with them during their stay, and bid them a warm farewell upon departure.</li><li>
Handle guest complaints and feedback promptly and effectively, in accordance with the hotel&rsquo;s standards.</li><li>
Actively listen to guest needs and take ownership of guest requests to ensure timely and satisfactory resolution.</li><li>
Follow up with guests to ensure satisfaction with services provided, creating memorable experiences.</li><li>
Maintain open lines of communication with related departments to ensure guest requests and complaints are addressed promptly and effectively.</li><li>
Regularly update the Chief Concierge and Concierge Supervisor about daily operations, guest feedback, and challenges.</li><li>
Coordinate with the valet and bellman teams to ensure smooth guest arrivals, departures, and luggage handling.</li><li>
Report any maintenance issues or concerns to the appropriate department to ensure the comfort and safety of guests.</li><li>
Stay fully informed about the hotel&rsquo;s services, room types, amenities, facilities, local attractions, dining options, events, and promotions.</li><li>
Maintain a comprehensive understanding of transportation options, including shuttle services, taxis, car rentals, and public transport routes.</li><li>
Provide guests with personalized recommendations for local attractions, activities, and dining, tailored to their interests.</li><li>
Keep the Concierge desk stocked with brochures, maps, and guides of local interest for guests.</li><li>
Coordinate guest transportation needs, including airport transfers, taxis, shuttle services, and private drivers.</li><li>
Ensure all transportation requests are accurately logged, confirmed, and fulfilled.</li><li>
Maintain strong relationships with local transportation providers to ensure timely, high-quality service for guests.</li><li>
Assist with special transportation needs, ensuring guests&rsquo; unique requests are met promptly.</li><li>
Ensure hotel bikes are well-maintained, clean, and available for guest use.</li><li>
Regularly inspect and clean bikes to ensure they are in good working order.</li><li>
Ensure all concierge equipment, including trolleys and other tools, are clean and properly stored when not in use.</li><li>
Keep the concierge area clean, organized, and welcoming for guests at all times.</li><li>
Take charge of managing and fulfilling guest requests, ensuring that they are completed in a timely, professional, and efficient manner.</li><li>
Lead the team in responding to special guest requests and making things happen for VIPs and high-profile guests.</li><li>
Ensure guests&rsquo; requests are accurately documented, tracked, and communicated to the relevant departments</li><li>
Work closely with the Chief Concierge and Concierge Supervisor to ensure the efficient operation of the concierge desk and high levels of guest satisfaction.</li><li>
Support the training and development of new team members, ensuring they adhere to hotel standards and provide excellent guest service.</li><li>
Collaborate with other departments to facilitate seamless service delivery, including front office, housekeeping, and food &amp; beverage teams.</li><li>
Maintain a strong team spirit, offering support and guidance to colleagues as needed.</li><li>
Assist with the management of guest services, ensuring proper logging of guest information and services provided.</li><li>
Handle all administrative tasks, including filing, document management, and updating guest records as needed.</li><li>
Assist the GSM and Front Office Manager with operational costs, maximizing sales, and achieving profitability.</li><li>
Coordinate and conduct site inspections or hotel tours for potential guests or media personnel when needed.</li><li>
Perform additional duties as assigned by senior management, ensuring flexibility and adaptability in meeting hotel needs.</li><li>
Handle VIP guest check-ins and check-outs, ensuring special attention is provided to these guests.</li><li>
Carry out courtesy calls to VIP guests, recording feedback and ensuring all comments are logged, communicated, and resolved.</li><li>
Assist with flight bookings, transport arrangements, and any special requests for guests during their stay.</li><li>
Coordinate with the concerned department to ensure smooth departures and warm farewells for VIP guests.</li><li>
Promote and sell hotel facilities and services proactively, ensuring guests are fully aware of available offerings.</li></ul> 
Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Minimum of 2 years of experience in a luxury hotel or hospitality environment, with a strong understanding of concierge operations.</li><li>
Fluency in English is essential; proficiency in a second language (Arabic preferred) is highly beneficial.</li><li>
Strong knowledge of concierge services, local attractions, transportation options, and hospitality trends.</li><li>
Computer literate, with proficiency in MS Office and knowledge of PMS systems (Opera preferred)</li><li>
Strong leadership abilities with a focus on teamwork, coaching, and improving service delivery.</li><li>
Ability to adapt quickly to new environments and work effectively with a diverse team.</li><li>
Excellent interpersonal and communication skills, with the ability to engage with guests in a personalized and positive manner.</li><li>
A creative problem solver, with the ability to think on your feet and meet guest needs.</li><li>
A dedicated and committed professional, with a passion for delivering outstanding guest service.</li></ul> 

Additional Information 
Additional Information
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Concierge Agent

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul>
Human Resources and Training<ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul>
Occupational Health and Safety Responsibilities<ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul>
EXPERIENCE<ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Chief Concierge

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Kingston Stanley

<div>
 
 
 Head of Content &ndash; Government/Energy - Dubai
 
 
 
 
 
 
 
 Purpose:
 
 
 
 The Head of Content will be responsible for supporting the
 
 delivery of the conferences&rsquo; strategy
 
 , strong
 
 B2B conference and trade-show content
 
 experience. They must be capable of shaping high-level programmes that
 
 attract ministers, prime ministers, and global CEOs.
 
 
 
 
 
 
 
 Description:
 
 
 <ul>
 <li>
 Working closely with industry stakeholders and partners for the development of the conferences and topics
 </li>
 <li>
 Programme research and development to identify commercial topics and industry relevant content
 </li>
 <li>
 Development and management of new and existing relationships with relevant market stakeholders, including industry leaders, partner organisations, vendors and media
 </li>
 <li>
 Source, invite and confirm senior level speakers and moderators
 </li>
 <li>
 You will conduct telephone and in-person research with potential attendees within the target market to develop programme agendas
 </li>
 <li>
 You will join sales calls and meetings with existing and potential clients to commercially contribute to the growth of your conference and find new market opportunities for speakers, moderators and partners
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Minimum 7&ndash;10 years
 
 in conference production or content leadership within B2B exhibitions.
 </li>
 <li>
 
 Exposure to government, energy, or trade-related sectors.
 
 </li>
 <li>
 Experience in both
 
 conference and large-scale exhibition content
 
 preferred.
 </li>
 <li>
 Demonstrated ability to secure and manage C-suite or ministerial speakers.
 </li>
 <li>
 Excellent networking and information gathering abilities
 </li>
 <li>
 Engaging, professional, and diplomatic demeanour
 </li>
 </ul>
</div>

Head of Content – Government/Energy - Dubai

Explore 74+ Conference concierge in Dubai this November. Find roles across top companies and apply now to boost your career.