property consultant

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customer service representative Jobs in Dubai

customer service representative

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conference concierge

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br>
<div></div>
Job Description:<br>
<div></div><ul><li>
Daily report management</li><li>
Development of strategies for direct office tour</li><li>
Maximizing concierge revenue through excursions and tours direct sales</li><li>
Monthly production report on revenue generated via Concierge team</li><li>
Guiding Concierge team on proper procedures + guest handling</li><li>
Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>
Managing logistics of the tours booked for guests</li><li>
Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>
Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>
Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>
Signing up clients for upcoming TFG Hotels loyalty program</li><li>
Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>
Desired Skill &amp; Expertise:<br>
<div></div><ul><li>
Fluent in Arabic
</li><li>Hospitality or Tourism experience for a minimum of 2 years</li><li>
Preferably with front of the office or guest facing activities experience</li><li>
Knowledge of Dubai basic tours and attractions is a must</li></ul></div>

Concierge - The First Collection

Accor

<div><div>Company Description</div><p><br>
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.</p><p>
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.</p><div><br>
Job Description</div><p><b><br>
Summary</b></p><p>
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.</p><p><b>
Responsibilities</b></p><ul><li>
Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li><li>
Provide detailed information about the hotel&rsquo;s amenities, services, and policies.</li><li>
Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li><li>
Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li><li>
Arrange transportation services, including taxis, private cars, and airport transfers.</li><li>
Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li><li>
Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li><li>
Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li><li>
Ensure guests are kept informed about reservation details and any changes or updates.</li><li>
Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li><li>
Offer solutions and alternatives for any requests or situations that may arise during a guest&rsquo;s stay.</li><li>
Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li><li>
Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li><li>
Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li><li>
Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li><li>
Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li><li>
Keep current on local events, festivals, shows, and activities that guests may be interested in.</li><li>
Stay informed about the hotel&rsquo;s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li></ul><div><br>
Qualifications</div><p><i><br>
Experience</i></p><ul><li>
2 years minimum experience as a concierge or in a customer service role, especially within a luxury hotel or hospitality setting.</li><li>
A high school diploma or equivalent is required. A degree in Hospitality Management or a related field is preferred.</li><li>
Fluency in multiple languages is a significant advantage, especially in international locations.</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>
Must be flexible in terms of working hours</li></ul><div><br>
Additional Information</div><p><br>
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.</p></div>

Concierge

Alfa Nord Security Services LLC

<p><b>Key Responsibilities:</b></p><ul><li>Greet and welcome guests, residents, or clients in a professional and friendly manner.</li><li>Provide information about local attractions, restaurants, transportation, and services.</li><li>Minimum 2 years experience in customer service or hospitality.</li><li>Make reservations for dining, entertainment, travel, and special events.</li><li>Arrange services such as transportation, housekeeping, maintenance, or deliveries.</li><li>Handle guest inquiries, requests, and complaints promptly and efficiently.</li><li>Maintain up-to-date knowledge of local businesses, events, and community resources.</li><li>Coordinate with other departments (e.g., housekeeping, security, front desk) to ensure seamless service.</li><li>Keep accurate records of guest interactions, reservations, and service requests.</li><li>Assist with administrative tasks such as scheduling, phone calls, and correspondence.</li><li>Ensure a safe, welcoming, and customer-focused environment at all times.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent (hospitality or customer service training preferred).</li><li>Proven experience in a hospitality, customer service, or front desk role.</li><li>Strong communication, organizational, and interpersonal skills.</li><li>Ability to multitask, prioritize, and remain calm under pressure.</li><li>Knowledge of the local area and its attractions.</li><li>Proficiency with computers and booking/reservation systems.</li><li>Professional appearance and demeanor.</li></ul><p>Job Types: Permanent, Contract<br/>Contract length: 24 months</p><p>Pay: AED1,200.00 - AED2,000.00 per month</p>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25161365<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p>
<p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p></div><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Concierge Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25161581<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Night Concierge - W Residences

The First Group Hospitality

High Class Experiences Travel LLC

<p>Languages: Portuguese and English OR English with willingness to learn basic Portuguese</p><p>Start Date: Immediate</p><p>Job Summary</p><p>We are hiring a service-oriented and detail-focused professional to join our Operations &amp; Concierge team. This role is essential to ensure the seamless execution of client experiences in Dubai and other GCC destinations. Ideal for someone passionate about hospitality and customer service.</p><p>Key Responsibilities</p><p>Manage logistics for daily operations, tours, transfers, and reservations</p><p>Assist clients during their trip (WhatsApp, phone, in-person)</p><p>Coordinate with suppliers (hotels, drivers, restaurants, guides, etc.)</p><p>Track bookings, payments, and confirmations</p><p>Update internal schedules and service reports</p><p>Solve problems with agility and professionalism</p><p>Occasionally accompany VIP guests during special experiences</p><p>Requirements</p><p>Fluent in Portuguese and English, or fluent in English with willingness to learn Portuguese phrases</p><p>Excellent communication and problem-solving skills</p><p>Availability to work flexible hours (including weekends or evenings if needed)</p><p>Experience in tourism, hospitality, or events</p><p>Knowledge of Dubai and surrounding areas is a plus</p><p>Organizational skills and attention to detail</p><p>Driver&rsquo;s license in UAE is a plus</p><p>Job Type: Full-time</p>

Operations and Reservations

Explore 62+ Conference concierge in Dubai this October. Find roles across top companies and apply now to boost your career.

62 conference concierge jobs IN Dubai

Concierge - The First Collection

Concierge

Concierge

Concierge Agent

Night Concierge - W Residences

Concierge - The First Collection

Operations and Reservations