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conformance technician

Cineverse

<div><p>Cineverse is a global streaming technology and entertainment company with one of the world's largest portfolios of owned and operated streaming channels, all powered by its advanced, proprietary technology platform. Cineverse currently features enthusiast brands for subscription video on demand (SVOD), advertising-based video on demand (AVOD) and free, ad-supported streaming television (FAST) channels. Cineverse entertains consumers around the globe by providing premium feature film and television series, enthusiast streaming channels and technology services to some of the world's largest media, retail and technology companies. For more information, please visit www.cineverse.com.</p><p></p><p><br>
Matchpoint is an award-winning, AI-powered, automated media supply chain that transforms how media and entertainment companies manage and deliver streaming video assets. It was developed to address the challenges facing studios and content owners due to rising costs, complexity, and scale, by replacing manual, labor-intensive workflows with an intelligent, end-to-end system that works across hundreds of global FAST, AVOD, SVOD and CTV platforms via the product suite &ndash; Dispatch (content onboarding and delivery), Blueprint (app building), and Insights (analytics) &ndash; which provides real-time control, transparency, scalability, and operational efficiency. With the recent additions of Giant Worldwide and IndiCue, Matchpoint uniquely combines automation, enterprise-level execution, and advertising technology &ndash; going beyond traditional infrastructure to provide enhanced monetization, real-time content optimization, and high-volume distribution.</p><p></p><p><br>
Conformance Technician manipulate and edit audio, video and subtitle files to match client and vendor specifications for streaming platforms. Great opportunity for someone who is a team-oriented, technically skilled, systems-oriented, and has an overall &quot;Roll Up Your Sleeves&quot; approach to troubleshooting. Day and swing shifts are available; please indicate if you have a preference. The ideal Conformance Technician will possess at least 2 years of experience working with various formats of digital video sources and encoding, including expertise in Digital Portal specs.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Quickly comprehend technical specifications and apply that understanding.</li>
</ul><ul><li>Monitor and prioritize a high volume and time sensitive order queue.</li>
</ul><ul><li>Ensure source assets are restored and conformed as required.</li>
</ul><ul><li>Validate video, audio and timed text media assets against a variety of client and internal specifications.</li>
</ul><ul><li>Communicate and document internal rejections to the appropriate teams.</li>
</ul><ul><li>Verify integrity of deliverables and delivery package prior to servicing.</li>
</ul><ul><li>Maintain servicing action logs as needed</li>
</ul><ul><li>Succinctly and efficiently handoff projects with next-up shifts</li>
</ul><ul><li>Operate with a high sense of urgency and discretion</li>
</ul><ul><li>Other tasks as needed to meet project deadlines</li></ul><br>
<p></p>
<p><b>
Essential Qualifications / Competencies</b></p>
<ul>
<li>Conforming audio, video, and subtitle/caption content to platform specifications (iTunes, Netflix, Hulu, Amazon, etc.).</li>
</ul><ul><li>High level understanding of subtitling specification and formats, audio sample rates, video frame rates, SMPTE timecode and traditional multichannel audio configurations (2.0, 5.1, 7.1, ATMOS).</li>
</ul><ul><li>Understanding of industry format standards such as PAL, NTSC, timecode, framerate, codec, audio settings/configurations, Frame Rate Conversions, captions, subtitles, forced Narrative, SDH</li>
</ul><ul><li>Knowledge of post-production guidelines and workflows using tools such as Adobe Premiere Suite, Clipster, Transkoder, Cortex, Resolve, and various transcoding utilities such as Compressor, AME, Episode Pro.</li>
</ul><ul><li>Excellent written and verbal communication skills and the ability to communicate and collaborate with other groups.</li>
</ul><ul><li>Strong data entry and proofreading skills.</li>
</ul><ul><li>Ability to work independently.</li>
</ul><ul><li>Proficient with both Mac and PC operating systems.</li>
</ul>Comfortable with change and able to adapt as needed to meet the needs of our clients.<br>
<ul><li>
</li></ul><p></p><br>
<p><b>Desired Skills and Experience</b></p>
<ul>
<li>Experience in a post-production or media creation environment.</li>
</ul><ul><li>Understanding of video compression and various codecs used by VOD platforms and broadcasters.</li>
</ul><ul><li>Ability to work independently while managing a heavy workload.</li>
</ul><ul><li>Strong organization skills and ability to prioritize and meet tight deadlines.</li>
</ul><ul><li>Enjoy work in a fast-paced environment.</li>
</ul><ul><li>Excellent oral and written communication skills.</li>
</ul><ul><li>Attention to detail.</li>
</ul><ul><li>A positive, can-do attitude and team player.</li>
</ul><ul><li>Ability to work flexible shifts (AM, PM, Weekends).</li></ul><br>
<p></p>
<p><i>
Cineverse Giant Worldwide is an Equal Opportunity Employer and does not tolerate or promote discrimination or harassment of any kind. Cineverse Giant Worldwide does not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. All employment decisions are made on the basis of qualifications, merit, and business need.</i></p></div>

Conformance Technician

Bond Health

<div><h1 class="jobSectionHeader"><b>Part-Time Phlebotomist / Laboratory Technician</b></h1>
<p>
Location: Federal detention facility &ndash; Los Angeles, California<br>
Schedule: Part-Time | Up to 30 hours per week<br>
Shift Range: Typically between 6:00 AM &ndash; 4:00 PM, Monday through Friday</p><br>
<h2 class="jobSectionHeader"><b>
Position Overview</b></h2>
<p>
We are seeking a qualified Phlebotomist / Laboratory Technician to provide clinical laboratory services within the facility&rsquo;s Health Services Department. This role involves direct clinical work including specimen collection, laboratory preparation, documentation, and infection control procedures. The position requires professionalism, attention to detail, and the ability to work in a secure correctional healthcare environment.</p>
<h2 class="jobSectionHeader"><b>
Schedule &amp; Work Hours</b></h2>
<ul><li>Approximately 6 onehour sessions per day</li><li>Up to 30 hours per week</li><li>Monday &ndash; Friday (excluding federal holidays)</li><li>Work hours generally fall between 6:00 AM &ndash; 4:00 PM</li><li>Schedule determined weekly based on facility needs</li></ul><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2>
<ul><li>Perform venipuncture and routine blood collection</li><li>Collect specimens including urine, stool, and other diagnostic samples</li><li>Conduct pregnancy screening tests when required</li><li>Perform urine dipstick testing and stool guaiac testing</li><li>Prepare, package, and label laboratory specimens for courier pickup</li><li>Coordinate specimen transfer to outside laboratories</li><li>Maintain laboratory equipment and ensure proper sanitation</li><li>Follow infection control and biohazard disposal procedures</li><li>Maintain accurate laboratory logs and specimen documentation</li><li>Assist with laboratory reports and record management</li><li>Ensure patient identification and proper labeling procedures</li><li>Follow facility safety and clinical protocols at all times</li></ul>
<h2 class="jobSectionHeader"><b>
Work Environment</b></h2>
<p>
The services will be performed within a secure correctional healthcare setting. The role may require interaction with individuals in custody during medical testing and specimen collection. Personnel must maintain professionalism, follow all institutional policies, and adhere to security procedures.</p>
<h2 class="jobSectionHeader"><b>
Qualifications</b></h2>
<ul><li>Graduate of an accredited phlebotomy training program or qualified Medical Assistant</li><li>Certified Phlebotomy Technician (CPT) or equivalent certification preferred</li><li>Minimum of one year of clinical, laboratory, or hospital experience</li><li>Experience with venipuncture and specimen handling</li><li>Knowledge of infection control procedures</li><li>Strong attention to detail and documentation accuracy</li><li>Ability to work in a secure healthcare environment</li></ul><h2 class="jobSectionHeader"><b><br>
Additional Requirements</b></h2>
<div>
Selected candidate must successfully complete required federal facility clearance procedures, which may include:<br>
<ul><li>Criminal background investigation</li><li>Fingerprinting</li><li>Drug screening</li><li>Employment verification</li><li>Security orientation training</li></ul></div><h2 class="jobSectionHeader"><b><br>
Professional Expectations</b></h2>
<ul><li>Maintain strict patient confidentiality</li><li>Adhere to federal healthcare and correctional standards</li><li>Demonstrate professionalism and ethical conduct at all times</li><li>Follow institutional safety, security, and medical procedures</li></ul><p><br>
If you are a qualified phlebotomist seeking a stable parttime opportunity in a clinical healthcare setting, we encourage you to apply.</p><br>
<p></p>
<p><b>
For more information and to apply, please contact </b><b>:
</b><br>
<b>Howard Newman</b><br>
<i>Account Manager, Bond Health Staffing</i><br>
5824 12th Avenue<br>
Brooklyn, NY, 11219<br>
Office: 1-718-302-0040 ext. 204<br>
Fax: 1-718-302-0070<br>
Howard@bondhealthstaffing.com</p></div><p></p>

Certified Phlebotomist

University of Southern California

<div><p>The USC Mark and Mary Stevens Neuroimaging and Informatics Institute and Laboratory of Neuro Imaging (INI, www.ini.usc.edu) are world leaders in the development of advanced computational and scientific approaches for the comprehensive mapping of brain structure and function. LONI&rsquo;s unique multidisciplinary environment and cutting edge resources allow for integration of clinical, psychological and genotypic information with neuroimaging phenotypes for research questions in neurology, psychiatry and developmental neurobiology.</p><p>
The USC Center for Integrative Connectomics at the USC Stevens Neuroimaging and Informatics Institute is focused on understanding the multiscale organization of the brain in health and disease. The lab uses cutting-edge technology and 3D microscopy to investigate genetic, anatomical, and functional features of neuronal cell types in both rodents and humans. Our goal is to develop innovative tools and resources to help scientists better translate laboratory research into applied clinical treatments.</p><p></p><p>
We are looking to hire a Research Laboratory Technician I to manage a transgenic rodent breeding colony and 3D lightsheet microscopy imaging and analysis pipeline. The ideal candidate will have previous experience in one or both of these wet lab techniques and make at least a 2-year commitment to the position. The Research Laboratory Technician I will also be responsible for maintaining microscopy equipment, organizing study records, preparing chemical solutions for experiments, and contributing to data generation for peer-reviewed scientific publications. This position is part of a funded research collaboration studying the loss of neural circuit connectivity in animal models of neuronal degeneration.</p><p></p><p>
Preferred Qualifications:</p><ul><li>
Bachelor&rsquo;s or master&rsquo;s degree</li><li>
Wet lab experience</li><li>
Experience with mouse or rat handling and breeding colony management</li><li>
Microscopy experience</li><li>
Skills<ul><li>
General laboratory techniques</li><li>
Maintenance of laboratory notebooks</li><li>
Computer and imaging software</li></ul></li></ul><p></p><p>
The hourly rate range for this position is $22.43 - $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.</p><br>
Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education Minimum Experience: 6 - 12 months, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Ability to follow detailed instructions, oral and written</div>

Research Lab Technician I

Mindful Health Solutions

<div>
 <p>
  <strong>
   Patient Care Technician
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the role:
  </strong>
 </p>
 <p>
  Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
  </li>
  <li>
   No weekends
  </li>
  <li>
   7 paid holidays + 1 Float Holiday per year.
  </li>
  <li>
   Competitive Paid Time Off (PTO) accrual structure.
  </li>
  <li>
   Employee Benefits available to Full-Time team members.
  </li>
  <li>
   Hands-on patient care with no exposure to needles or blood.
  </li>
 </ul>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with HIPAA and confidentiality regulations.
  </li>
  <li>
   Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
  </li>
  <li>
   Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
  </li>
  <li>
   Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
  </li>
  <li>
   Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
  </li>
  <li>
   Maintain accurate schedules, patient demographics, and insurance information.
  </li>
  <li>
   Collect deductibles, co-insurance, and co-pays from patients.
  </li>
  <li>
   Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
  </li>
  <li>
   Scan medical documents and ensure the integrity of records in Electronic Medical Records software.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
  </li>
  <li>
   Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
  </li>
  <li>
   Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
  </li>
  <li>
   Demonstrate outstanding written, verbal, and organizational abilities.
  </li>
  <li>
   Foster excellent communication and collaborate effectively within a team environment.
  </li>
  <li>
   Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
  </li>
  <li>
   Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
  </li>
  <li>
   Preferably hold an Associate&rsquo;s or Bachelor&rsquo;s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Pay range: $22.00 to $25.00 per hour.
  </strong>
  This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company:
  </strong>
  Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.
 </p>
</div>


Patient Care Technician

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
To perform venipuncture and skin puncture and pre-analytical and post analytical steps of laboratory testing.<br>
<br>
<div><br>
<b>Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.</li><br>
<li>Selects the appropriate phlebotomy technique relative to the age and physical maturation of the patient.</li><br>
<li>Assesses the quality of blood to be drawn from the patient based on the patients age, physical maturation and the test or study to be performed.</li><br>
<li>Performs venipuncture, finger stick or heel stick, as required, proficiently on patients of all ages.</li><br>
<li>Properly labels sample(s) and transports to laboratory or Clinical Laboratory Scientist as required.</li><br>
<li>Performs the pre-analytical phase of testing by bar coding, centrifuging, separating, logging, culturing and staining of bacteriological specimens.</li><br>
<li>Monitors and maintains appropriate inventory levels of supplies and reagents.</li><br>
<li>Establishes and maintains courteous, cooperative relations with the public, patients and other personnel.</li><br>
<li>Performs other duties as required including checking in patients collecting appropriate revenue, accessioning test orders and giving preparation instructions to patients.</li><br>
<li>Handles difficult patients in a professional manner.</li><br>
<li>Displays professionalism at all times, both in attitude and appearance.</li><br>
<li>Follows directives form all supervisors, leads and seniors.</li><br>
<li>Assume other activities and responsibilities from time to time as directed.</li></ul><div><b><br>
Basic Qualifications:</b></div><div>
Experience</div><ul><li>
One (1) year phlebotomy experience in an acute care medical center or non-acute care setting or equivalent military experience.</li></ul><div>
Education</div><ul><li>
High school diploma or General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div><ul><li>
Phlebotomy Technician II Certificate (California) OR Phlebotomy Technician I Certificate (California)</li></ul><div><b>
Additional Requirements:</b></div><ul><li>
Demonstrated ability to perform the duties/responsibilities of the job at a fully satisfactory performance level.</li><li>
NOTE: The SCPMG Regional Reference Lab does not require phlebotomy certification.</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Relevant college courses in the life sciences.</li></ul><p></p><p><b><br>
Notes:</b></p><ul><li>
Employee may be assigned to MOBs</li><li>
This is an on-call position, days and hours may vary.</li></ul><br>
PrimaryLocation : California,Los Angeles,West Los Angeles Medical Center<br>
HoursPerWeek : 1<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun<br>
WorkingHoursStart : 09:00 AM<br>
WorkingHoursEnd : 05:30 PM<br>
Job Schedule : Call-in/On-Call<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : B01|SEIU|Local 399<br>
Job Level : Individual Contributor<br>
Job Category : Laboratory<br>
Department : West LA Medical Center - Pathology/Lab-PermLab SysCoord - 0806<br>
Travel : Yes, 50 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

Laboratory Assistant II, West Los Angeles (On-call, Day shift)

L.A. Care Health Plan

<div></div><div><div><div><div><div><div><div><p>Help Desk Technician III
</p></div></div></div></div><div><div><div><div><b>Job Category: </b>Information Technology
</div></div></div></div><div><div><div><div><b>Department: </b>Production Support and HelpDesk
</div></div></div></div><div><div><div><div><b>Location:
</b>Los Angeles, CA, US, 90017
</div></div></div></div><div><div><div><div><b>Position Type: </b>Full Time
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>13003
</div></div></div></div><div><div><div><div><div><b>Salary Range:</b> $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.)</div><br>
<div></div>
<div>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation&rsquo;s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br>
<br>
Mission: L.A. Care&rsquo;s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br>
</div><div><div><div><div>Job Summary</div>
</div><div><div>
The Help Desk Technician III plays a critical role within the Information Technology (IT) team at L.A. Care<b> </b>Health<b> </b>Plan, providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the I.T. Service Desk, business units, and other I.T. teams, collaborating to resolve technical problems efficiently and maintain a high level of user satisfaction. This position also contributes to the completion of I.T. projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff. This position also ensures established monthly performance baselines are completed.</div>
</div></div><div><div><div>
Duties</div>
</div><div><p>
Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units. Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution. (50%)</p><br>
<p></p>
<p>Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project&rsquo;s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff. (5%)</p><br>
<p></p>
<p>Conducts audits by analyzing results and recommending and implementing process improvements. Assists with regulatory audits and HIPPA compliance. Accurately audits department-specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis), and makes recommendations to I.T. Management as needed. Conducts entitlement reviews, monitors compliance activities, and provides recommendations for improvements. (5%)</p><br>
<p></p>
<p>Provides training to new and existing Level 2 technicians, sharing valuable I.T. knowledge and ensuring the team is up to date with the latest tools, technologies, and best practices. (5%)</p><br>
<p></p>
<p>Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management of software, hardware, laptops, desktops, monitors, and user data. Develops and maintains an inventory control system and implements strategies to identify and mitigate discrepancies. Collaborates effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. (5%)</p><br>
<p></p>
<p>Logs into the phone queue to assist with incoming calls in the morning or as needed, ensuring timely support for end users. Assists in responding to user inquiries and technical issues via phone, email, or chat, ensuring professional and timely resolution. (5%)</p><br>
<p></p>
<p>Writes, reviews, and updates Standard Operating Procedures (SOPs) based on ongoing business changes and evolving processes, ensuring documentation is accurate and aligned with organizational needs and policies<b>. </b>Manages and ensures the successful execution of the On/Offboarding process in alignment with established Standard Operating Procedures (SOPs). (5%)</p>
</div></div><div><div><div>
Duties Continued</div>
</div><div><p>
Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection, to maintain a secure and compliant environment across the organization. (5%)</p><br>
<div></div>
<div>Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues and offering guidance as needed to ensure effective resolution. (5%)</div><br>
<div>
</div><div>Performs other duties as assigned. (10%)</div>
</div></div><div><div><div>
Education Required</div>
</div><div><div>Associate's Degree</div><div>
In lieu of degree, equivalent education and/or experience may be considered.</div></div></div><div><div><div>
Education Preferred</div>
</div><div><div>Bachelor's Degree in Information Technology or Related Field</div></div></div><div><div><div>
Experience</div>
</div><div><div><b>
Required:</b></div>
<p>At least 2 years of experience in Call Center Help desk, configuring &amp; administering networked computer systems in a Windows environment.</p><br>
<p></p>
<p>Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.</p><br>
<p></p>
<p>Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.</p>
<p>Experience with ticketing systems (e.g., Jira Service Management).</p><br>
<p></p>
<div>Experience with on-call support and afterhours troubleshooting.</div>
</div></div><div><div><div>
Skills</div>
</div><div><div><b>
Required:</b><br>
Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management.
</div><p>Excellent knowledge of security protocols, endpoint management tools, and user access management, with the ability to resolve complex technical issues and deliver high-quality support in a fast-paced environment.</p>
<p>Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues.</p>
<p>Excellent initiative and ownership of tasks, with the ability to work independently and effectively troubleshoot complex issues.</p>
<p>Excellent problem-solving skills with the ability to remain composed under pressure, ensuring timely and effective resolutions.</p>
<p>Knowledge in configuring and managing remote LAN access for VPN.</p>
<p>Proven ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.</p>
<p>Ability to log all calls and incidents into Jira Service Management, ensuring accurate tracking and resolution.</p>
<p>Ability to resolve escalated Incidents and Service Requests within the agreed Service Level Agreements (SLAs).</p>
<p>Ability to collaborate effectively with team members, demonstrating strong teamwork and a proactive work ethic.</p>
<p>Excellent customer service skills, ensuring user satisfaction and prompt issue resolution.</p>
<p>Excellent written and verbal communication skills.</p>
<p>Proven ability to work within defined SLAs for incident and service request resolution.</p>
</div></div><div><div><div>
Licenses/Certifications Required</div>
</div></div><div></div><div><div><div>Licenses/Certifications Preferred</div>
</div><div><div>Computing Technology Industry Association (CompTIA) A+ Certification</div><div>
Computing Technology Industry Association (CompTIA) Network+ Certification</div><div>
Computing Technology Industry Association (CompTIA) Security+ Certification</div><div>
Microsoft Certified: Azure Fundamentals</div></div></div><div><div><div>
Required Training</div>
</div></div><div></div><div><div><div>Physical Requirements</div>
</div><div><div>Moderate</div></div></div><div><div><div>
Additional Information</div>
</div><div><p>
In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County.</p><br>
<p></p><div>L.A. Care Health Plan is available 24 hours a day, &amp; 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.</div>
<div>Travel to offsite locations for work required.</div>
</div></div></div><div><b>
Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.</div><br>
<div></div>
<div><b>L.A. Care offers a wide range of benefits including</b></div>
<ul><li>Paid Time Off (PTO)</li>
<li>Tuition Reimbursement</li>
<li>Retirement Plans</li>
<li>Medical, Dental and Vision</li>
<li>Wellness Program</li>
<li>Volunteer Time Off (VTO)</li></ul><div><br>
</div></div></div></div></div><p><br>
<b>Nearest Major Market: </b>Los Angeles
<br>
<b>Job Segment: </b>Service Desk, Call Center, Risk Management, Customer Service, Finance</p></div></div></div><div></div>

Help Desk Technician III

BeloForm Craft

<div>
 At Beloform Craft, we specialize in delivering refined business solutions that empower organizations to grow with clarity and precision. Our team is driven by innovation, structure, and a commitment to excellence, helping clients transform their sales operations into scalable, results-driven systems. We value professionalism, forward-thinking strategies, and individuals who are eager to make a measurable impact.
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  Job Description
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 We are seeking a detail-oriented and dependable Service Technician Assistant to support our technical team in delivering exceptional service and operational efficiency. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and build a long-term career within a dynamic and supportive organization.
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  Responsibilities
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  <li>
   Assist service technicians with daily tasks, installations, and maintenance activities
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   Prepare tools, equipment, and materials required for service operations
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   Maintain accurate records of work performed and materials used
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   Support troubleshooting and basic technical diagnostics under supervision
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   Ensure work areas are clean, organized, and compliant with safety standards
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   Provide professional and courteous assistance to clients when needed
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  Qualifications
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 <ul>
  <li>
   Strong attention to detail and organizational skills
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   Ability to follow instructions and work collaboratively in a team environment
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   Basic mechanical or technical aptitude
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   Good communication and problem-solving skills
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   Willingness to learn and adapt in a fast-paced setting
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   Reliable and punctual with a strong work ethic
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 <strong>
  Additional Information
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 <ul>
  <li>
   Competitive salary: $34,000 &ndash; $38,000 annually
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   Opportunities for professional growth and career advancement
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   Skill development through hands-on training and mentorship
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  <li>
   Supportive and collaborative work environment
  </li>
  <li>
   Stable full-time position
  </li>
 </ul>
</div>


Service Technician Assistant

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