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consumer bank partner engagement lead - product portfolio operations

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application development technology sr. lead analyst, senior vice president Jobs in Jersey City

agility lead – client onboarding & documents engineering (code) Jobs in Jersey City

associate director, lead business analyst Jobs in Jersey City

consumer bank partner engagement lead - product portfolio operations Jobs in Jersey City

j.p.morgan wealth management - wealth aggregation & analytics product senior associate Jobs in Jersey City

consumer bank partner engagement lead product portfolio operations

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.</div><div><br>
</div><div>As a Product Portfolio Operations Manager in Consumer Bank, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.</div><div>
</div><div>As the Partner Planning &amp; Engagement Lead for the Consumer Bank agile product portfolio, you will play a key role in supporting the alignment of product investments and roadmaps to Consumer Bank Strategic Objectives. You will help mobilize product teams to deliver large-scale initiatives and enable frictionless execution by ensuring agile product partners are aligned to deliver against Consumer Bank priorities. Through collaboration with cross-functional partners and a focus on continuous improvement, you will contribute to better business and product outcomes across the organization.<br>
</div><div><b>Job responsibilities</b></div><div><ul><li>
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives</li><li>
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices</li><li>
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized</li><li>
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs</li><li>
Align partner product priorities to CB strategic business objectives and desired P&amp;L outcomes.</li><li>
Establishs a partner communication framework to create awareness and alignment to business objectives and product priorities.</li><li>
Partners closely with Product Owners, Technology Leads, Design Leads and Data Owners to track roadmap execution, capacity, dependencies, risks, and performance metrics.</li><li>
Ensures Consumer Bank stakeholders are aligned to capabilities being built by product partners that impact the Consumer Bank business and customers.</li><li>
Drive operational process improvements, facilitate adoption of agile product development best practices and resolution of escalated issues.</li><li>
Prepare senior management updates and synthesize complex information into executive level communications.</li><li>
Support special projects and executive requests.</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise in program management or performance optimization</li><li>
Proven ability to manage and implement operational effectiveness initiatives</li><li>
Proven ability to operate within the product development life cycle and agile methodologies
</li><li>Proficiency in agile methodology, Jira/Jira Align, Microsoft Suite (Word, PowerPoint, Excel), and Confluence.
</li><li>Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously.</li><li>
Demonstrated capability to influence, align, and build consensus among stakeholders across the organization to drive successful outcomes.</li><li>
Skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences.</li><li>
Exceptional attention to detail and strong analytical skills.</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li><div>
Experience in financial services and consumer banking</div></li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Consumer Bank Partner Engagement Lead - Product Portfolio Operations

<div><b>JOB DESCRIPTION</b><br>
<div>
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.</div><div><br>
</div><div>As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations Team, you will be play a critical role in enhancing operational efficiency, supporting strategic firm and business initiatives, while fostering communication and collaboration across all product lines, finance, and impacted stakeholders. You will leverage your strong leadership, communication, and organizational skills to ensure alignment with business objectives and promote continuous frictionless experiences.
</div><div></div><p>In this role you will help drive the quarterly planning cycles across the Consumer Bank, while you will partner with General Managers/Business Owners to maintain continuous alignment on their priorities. You will work cross‑functionally with Product Owners, Co‑Suppliers, and other PPOs to orchestrate seamless execution and ensure capacity against prioritized book of work items, while escalating when appropriate. You will work both collaboratively and independently to deliver outcomes across a spectrum of stretch assignments, from well‑defined tasks to ambiguous, complex initiatives. If you have the desire to learn, grow and make an impact on the Consumer Bank, this is the role for you!<br>
</p><div><b>Job responsibilities</b></div><div><ul><li>
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives</li><li>
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices</li><li>
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized</li><li>
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs</li><li>
Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes.</li><li>
Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams.</li><li>
Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity.</li><li>
Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes.</li><li>
Coordinate cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution.</li><li>
Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests).</li><li>
Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions.</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise in program management or performance optimization</li><li>
Proven ability to manage and implement operational effectiveness initiatives</li><li>
Proven ability to operate within the product development life cycle and agile methodologies
</li><li>7+ years of experience with large, multi‑team product portfolios or complex programs in product, technology, or operations with demonstrated VP‑level scope and impact.</li><li>
Proven ability to support and integrate multi‑quarter planning cycles across diverse stakeholders (Product, Finance, Co‑Suppliers).</li><li>
Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management.</li><li>
Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fast‑moving environments.</li><li>
Excellent relationship-building skills, with ability to establish trust and lead by influence.</li><li>
Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence.</li><li>
Strong understanding with Agile ways of working and hands on knowledge of JIRA.</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li>
Advanced level proficiency in all Microsoft Office tools (Excel, PowerPoint, Teams) and JIRA, Confluence.</li><li>
Expert level proficiency with advanced modeling and analysis using PivotTables and Pivot Charts, Advanced formulas and functions (e.g., XLOOKUP)</li><li>
Able to craft executive‑level, board‑ready presentations that tell a clear story; translate complex analysis into crisp visuals; write concise speaker notes; and tailor content for senior audiences.</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Product Portfolio Operations Manager, Consumer Bank Engagement

<div><b>JOB DESCRIPTION</b><p><br>
</p><p></p><p>Help shape how design delivers at scale across a global organization. Join our Experience Design team to drive operational excellence, stronger collaboration, and consistently high-quality user experiences across Corporate and Investment Bank Operations.</p><p>
</p><p>As a Senior Associate Design Program Manager within Experience Design (XD) for Corporate and Investment Bank (CIB) Operations Experience Design (OXD), you will lead delivery for complex programs and enable the design organization to operate efficiently and predictably. You will partner closely with design leads, product, technology, and finance/business management to align resources with strategic priorities, strengthen governance, and increase delivery transparency. In this role, you will enhance ways of working across teams by scaling effective practices, managing risks, and promoting adoption of tools and approaches (including AI and automation) that improve both quality and speed of delivery.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Oversee delivery for assigned portfolios/programs, partnering with design and product leads to align XD capacity and priorities</li><li>
Drive cross-functional collaboration and scalable ways of working, increasing visibility of design delivery and improving team efficiency</li><li>
Partner with finance and business management to support portfolio governance, resource allocation, and prioritization</li><li>
Produce executive-ready reporting on status, outcomes, risks/issues, and financials; drive timely escalation and resolution</li><li>
Embed quality and efficiency mechanisms into the design and product development lifecycle in partnership with product and engineering</li><li>
Identify and pilot tool/process improvements (including AI and automation), sharing learnings and standardizing successful practices</li><li>
Develop and maintain reusable standards (SOPs, templates, playbooks) and support engagement/communication to sustain team health</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
Experience leading operational improvements and change initiatives across multi-disciplinary, globally distributed teams</li><li>
Working knowledge of UX disciplines and user-centered methods, tools, and workflows</li><li>
Experience partnering with finance/business management stakeholders in complex, regulated environments</li><li>
Strong stakeholder management, communication, and relationship-building skills across varied seniority levels</li><li>
Demonstrated ability to champion best practices and improve cross-functional collaboration and delivery outcomes</li><li>
Proficiency with program/project tools (e.g., Jira, Confluence) and productivity suites (e.g., Microsoft Office)</li><li>
Familiarity with design and AI-assisted tools (e.g., Figma, GitHub Copilot) and the aptitude to evaluate and integrate emerging tools</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Experience supporting the end-to-end product development lifecycle</li><li>
Knowledge of current design industry trends and evolving best practices</li><li>
Strong facilitation skills, including workshops, decisioning, and alignment forums</li><li>
Project Management or Agile/Scrum certification (or equivalent experience)</li></ul><p>
</p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Senior Associate, Design Program Manager - Operations Experience Design

<div><b>JOB DESCRIPTION</b><p><br>
The JPMorgan Wealth Aggregation and Analytics product team defines and executes on the strategy for multiple vendor products for performance reporting, risk analysis and estate planning focused on offering a total solution for managing financial, investment, planning, and other comprehensive needs of high-net-worth families and the advisors who serve them. This includes investment client specific capabilities such as client performance aggregation, estate planning, proposal building, portfolio risk analysis &amp; monitoring, and corporate cash management to support investment management and coordinated financial management of a family's entire balance sheet.
</p><p>The Analytics Reporting Senior Product Associate role is focused on leading the ongoing integration and driving adoption of Aladdin Wealth and Vanilla, for JP Morgan Wealth Advisors. Additionally, the role includes vendor relationship management across the product offering.</p><p>
As the Analytics Reporting Senior Product Associate on the Wealth Aggregation and Analytics team, you will serve as a subject matter expert on the Aladdin Wealth and Vanilla applications and all key functionality of the software. Support advisors and clients as a key point of contact for Aladdin and provide high touch ongoing product support. Act as a key JPMorgan relationship point of contact for Aladdin and Vanilla partners. Liaise with Aladdin relationship manager and technology teams to deliver new features and support key client needs. You will drive the product roadmap and define specific, measurable OKRs for the product and ensure all technology teams are operating efficiently through the consistent review of agility metrics.</p><p>
Job Responsibilities</p><ul><li>
Define and groom product feature requirements supporting the proposal and estate planning product roadmaps through the agile framework</li><li>
Prioritize work (Epics and Initiatives) by performing quarterly planning based on partner technology teams' capacity and plan product releases</li><li>
Create and socialize detailed product updates to represent the product in key community forums such as budget planning, monthly cabinets and business reviews</li><li>
Collaborate with the delivery manager to manage workflow of Stories and Epics in Jira/Align for accurate reflection of progress completion
</li><li>Coordinate with other product teams delivery expectations and work through blockers</li><li>
Serve as the product subject matter expert and key escalation point for training and inquiry resolution to ensure consistent production quality</li><li>
Build relationships with cross-functional teams, including Business, Front office and Technology teams to understand pain points and drive solutions</li><li>
Collaborate with legal, risk, compliance and controls to ensure the product is delivered to advisors and clients within the current reporting standards</li><li>
Partner with product finance partners to ensure Aladdin engagement is kept current with respect to third party vendor management, budgeting &amp; payment processing
</li></ul><p></p><p>Required qualifications, capabilities, and skills:</p><ul><li>
Prior experience with Aladdin or portfolio risk analysis or client reporting software services, and/or Vanilla or estate/goals/income-based planning software services</li><li>
Experience with Jira, Align, agile product development and software delivery lifecycle</li><li>
5+ years of experience in the financial services industry, with 1+ in product management</li><li>
Experience in portfolio reporting and investment performance methodologies with an understanding of complex investment products
</li><li>Proven track record of new product feature creation and delivery</li><li>
Experience working with senior management and front office financial advisors</li><li>
Effective communicator with excellent written communication skills</li><li>
Undergraduate degree</li><li>
FINRA SIE and Series 99 required within 120 days of hire</li></ul><p>
</p><p>Preferred qualifications, capabilities, and skills:
</p><ul><li>Ability to influence people at all levels across a broad variety of job functions</li><li>
Demonstrated ability to manage tight delivery timelines and calmness under pressure</li><li>
Excels in a dynamic environment that changes due to external factors and new priorities</li><li>
Familiarity with the business services and offerings associated with Chase</li><li>
Technical acumen as a product owner is desired.
</li></ul><p></p><p><b>To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase &amp; Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).</b></p><p>
</p><p></p><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

J.P.Morgan Wealth Management - Wealth Aggregation & Analytics Product Senior Associate

Sunbit, Inc

<div><p><b>JOB TITLE: </b>Principal Product Manager, Agent Experience &amp; AI</p><p><b>
LOCATION:</b> Hybrid- New Jersey/ New York, NY</p><p><b>
REPORTS TO:</b> Head of Product, Customer Experience</p><p></p><p><b><br>
The Company:</b></p><p>
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to &ldquo;yes&rdquo; at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.</p><p>
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.</p><p>
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.</p><p>
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates &mdash; 90%+ in auto service and 85%+ in dental &mdash; while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.</p><p>
Today, Sunbit is available across nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say &ldquo;yes&rdquo; more often and help customers move forward with confidence.</p><p></p><p><b><br>
The Role:</b></p><p>
We are seeking a Principal Product Manager to lead the strategy and execution of our digital agent experience, owning the end-to-end product lifecycle of internal platforms. This role will bring a B2C/SaaS mindset to build high-performance, low-latency systems with intuitive, &ldquo;zero-training&rdquo; interfaces.</p><p>
You will also drive the development of advanced AI-powered chat and voice solutions, moving beyond basic automation to deliver intelligent, empathetic experiences capable of handling complex financial transactions with precision and efficiency.</p><br>
Requirements:<br>
<br>
<p><b>What You&rsquo;ll Own:</b></p><ul><li><b>
The Digital Platform Strategy:</b> Own the end-to-end product lifecycle for the Agent Experience. You will apply the same rigor found in top-tier B2C or SaaS products to our internal ecosystem&mdash;focusing on performance, low-latency data, and &quot;zero-training&quot; UI.</li><li><b>
AI Chat &amp; Voice Products:</b> Architect and deploy automated servicing channels that actually work. You will move beyond simple bots to build high-quality AI Voice and Chat Agents that handle complex financial transactions with precision and empathy.</li><li><b>
Build It Right the First Time:</b> We prioritize Quality over Quantity. You will be responsible for the architectural integrity and scalability of the platform. You value a clean, robust foundation over a high volume of low-impact features.</li><li><b>
The Outcome (The P&amp;L):</b> You will partner with business stakeholders to define and own the OKRs that matter: Cost Per Interaction (CPI), First Contact Resolution (FCR), and AI Containment Rates.</li><li><b>
Cross-Functional &amp; Technical Diplomacy:</b> You are the connective tissue between Technology, Operations, Risk, Compliance, and Legal. You ensure our digital products are &quot;Compliant by Design&quot; and technologically superior.</li></ul><p></p><p><b><br>
﻿What You 'll Bring:</b></p><ul><li>
6+ years in Product Management, specifically building and scaling modern digital products.</li><li>
A portfolio of delivering high-quality software where stability and scalability were paramount.</li><li>
Deep background in Conversational AI (Voice/Chat) and automated customer servicing.</li><li>
Proven ability to own Business Outcomes and move needle-shifting KPIs.</li><li>
An AI &quot;Power User&quot; who leverages LLMs and modern tech to 10x your own productivity.</li><li><b>
﻿Product-First Mindset:</b> You are a &quot;Digital Product Person&quot; through and through. You understand how to build software that scales, how to manage a technical roadmap, and how to prioritize based on data-backed outcomes.</li><li><b>
AI &amp; Conversational Mastery:</b> You have a track record of shipping AI-driven products, specifically in Voice and Chat. You understand the mechanics of NLP/NLU and real-time intelligence tools like Cresta.</li><li><b>
FinTech Expertise:</b> You have extensive experience in Financial Services or FinTech. You know how to build innovative digital products that navigate the complexities of a regulated industry.</li><li><b>
Technical Fluency:</b> You speak the language of engineering. You are comfortable discussing API contracts, system architecture, and technical trade-offs.</li><li><b>
Design Thinking:</b> You believe that internal tools should be beautiful and efficient. You use research and data to eliminate friction from every digital interaction.</li></ul><p></p><p><b><br>
﻿The Perks</b></p><ul><li>
Join one of LA&rsquo;s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)</li><li>
Mission driven + empowered + collaborative</li><li>
Competitive pay and stock options</li><li>
Unlimited PTO</li><li>
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, &amp; Parental Leave</li><li>
Newly added HSA and Pet Insurance</li><li>
401K Plan with Matching</li><li>
Cell Phone Stipend</li><li>
Casual Dress</li><li>
Team based strategic planning + Team owned deliverables</li></ul><p></p><p><b><br>
How We Pay:</b></p><ul><li>
We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.</li><li>
We are targeting a salary of $160,000 - $200,000 per year for this role</li><li>
This role will also be granted company equity via stock options</li></ul><p></p><p><i><br>
Sunbit is an Equal Opportunity Employer. We strive to provide a professional &amp; welcoming workplace for all employees.</i></p><p><i>
﻿</i></p><p><b>
Recruitment Fraud Disclaimer</b></p><p>
We&rsquo;ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.</p><p>
We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.</p><p></p><p><br>
IND1</p><p>
#LI-Hybrid</p></div>

Principal Product Manager, Agent Experience & AI

<div><b>JOB DESCRIPTION</b><p><br>
As a Senior Agile Coach, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Agile Coaches are open, approachable, collaborative, and enjoy working with passionate people. They're proactive in solving problems to help their team(s) succeed. The Agile Coach drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Agile Coach is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.</p><p>
The Senior Agile Coach will evaluate the health of the portfolio and respective products in order to identify opportunity for improvements around scaling Agile and product management, as well as assisting the leaders and teams in maturing their product vision, planning, and delivery. This role will be accountable for partnering with leaders (Exec Leaders, VPs and Directors across the portfolio) to develop a strategy to set and achieve the Agile and product educational goal for their respective products.</p><p>
Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow. We are excited to see what you will bring to our team.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Lead assessment and optimization of Agile operations across CODE engineering teams</li><li>
Coach and mentor Agility leads, Scrum Masters, and product teams to elevate Agile maturity</li><li>
Define, implement, and mature Agile metrics frameworks including velocity, cycle time, lead time, sprint predictability, and quality indicators</li><li>
Establish governance frameworks and best practices to standardize CODE Agile practices in alignment with CT-wide frameworks (SAFe, Scrum, Kanban)</li><li>
Monitor and manage Agile operations performance, identifying gaps and driving corrective actions</li><li>
Conduct regular assessments of team maturity using Agile capability models and drive targeted improvement initiatives</li><li>
Drive cultural transformation, process improvements, and cross-team collaboration</li><li>
Work with the Product owners to align team with the product vision, sprint goals, and other necessary information</li><li>
Partner with Agility Leads and Engineering Leads to optimize sprint planning, backlog refinement, and delivery cadence</li><li>
Champion servant leadership principles and foster accountability across cross-functional teams</li><li>
Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts</li><li>
Champion continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvements events</li><li>
Communicate organizational impediments to leadership; teach team to remove impediments
</li><li>Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team</li></ul><p>
This role requires a wide variety of strengths and capabilities, including:</p><ul><li>
BS/BA degree or equivalent experience</li><li>
10+ years in Agile coaching, program management, or delivery leadership in large-scale technology organizations</li><li>
5+ years coaching Agile transformations across multiple teams or portfolios</li><li>
SAFe (SPC/SA), CSM/CSP/PSM, and Agile Coach certifications (ICP-ACC preferred)</li><li>
Deep expertise in Agile frameworks (Scrum, Kanban, SAFe), SDLC, DevOps, and Agile tooling (Jira, Confluence)</li><li>
Strong stakeholder management, coaching, and communication skills with ability to influence senior leadership</li><li>
Financial services or regulated industry experience preferred</li><li>
Ability to leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s)</li><li>
Ability to evaluate organizational maturity and create a plan to improve it</li><li>
Executive coaching experience, and ability to coach multiple teams across the product</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success.</div>

Agility Lead – Client Onboarding & Documents Engineering (CODE)

<div><b>JOB DESCRIPTION</b><p><br>
Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.</p><p>
As a Senior Lead Software Engineer at JPMorganChase within the Prime Finance Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.</p><p><b>
Job responsibilities</b></p><p>
</p><ul><li>Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors</li>
<li>Be a hands-on coding tech lead capable of developing secure and high-quality production code, performs reviews, and debugs code written by others</li>
<li>Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems</li>
<li>Drives decisions that influence the product design, application functionality, and technical operations and processes</li>
<li>Serves as a function-wide subject matter expert in one or more areas of focus</li>
<li>Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle</li>
<li>Influences peers and project decision-makers to consider the use and application of leading-edge technologies</li>
<li>Adds to the team culture of diversity, opportunity, inclusion, and respect</li></ul><p>
</p><p></p><p><b>Required qualifications, capabilities, and skills</b></p><p>
</p><ul><li>Formal training or certification on software engineering concepts and 7+ years applied experience</li>
<li>Hands-on practical experience delivering system design, application development, testing, and operational stability</li>
<li>Advanced knowledge in Java and Spring Boot</li>
<li>Advanced knowledge in relational databases</li>
<li>Proficiency in automation and continuous delivery methods</li>
<li>Proficient in all aspects of the Software Development Life Cycle, software engineering principles, design patterns, and best practices</li>
<li>Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)</li>
<li>Ability to tackle design and functionality problems independently with little to no oversight</li>
<li>Ability to collaborate with diverse technical, cross-functional, product development, and operations teams to develop comprehensive project timelines</li></ul><p>
</p><div><b>Preferred qualifications, capabilities, and skills</b></div><ul>
<li>10+ years of experience in Java Development</li>
<li>Strong knowledge of financial industry concepts, with particular emphasis on trade processing and settlement operations</li>
<li>Practical experience with database technologies such as DB2, Oracle, and MongoDB.</li>
<li>Demonstrated experience in overseeing client-facing applications and effectively managing stakeholder expectations and commitments</li></ul><div>
</div><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Senior Lead Software Engineer - Java

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